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Solution Architect at a tech services company with 51-200 employees
Consultant
Mar 27, 2016
VMware Horizon Air vs. Citrix Workspace Cloud

Originally posted at https://www.robbeekmans.net/uncategorized/vmware-horizon-air-hybrid-mode-is-coming-where-does-that-leave-citrix/

VMware Horizon Air Hybrid mode is coming where does that leave Citrix?

VMware is coming with their version of the cloud based management solution one Citrix is already running on Azure or AWS. 

What will VMware bring to market and how will it effect what Citrix is offering right now?  I was thinking about this for the last days, perhaps because I’m due for a conference call about VMware Horizon Air Hybrid Mode. 

My thought on this is that VMware has a big opportunity to disrupt Citrix plans with Citrix’s Workspace Cloud offering (CWC).

Let’s take a look at the what both option offer.

Citrix Workspace Cloud (CWC)
As you might have read my article already at the time it was launched it is a cloud based management solution that offer you the possibility to deploy your desktops in the cloud or on-premises. Management of the backend infrastructure like the controllers, license servers and so forth is handled by Citrix.

You as a customer are faced a regular update schedule where Citrix will make sure the backend is always up-to-date with the latest version (So this is the CR build right? and not the LTRS one…) you can postpone that update but you will have a predefined period of time to do so before you are obliged to update. 

Architecture

If you look at the drawing below you see the architecture of Citrix Workspace cloud, a cloud management platform with your desktops on-premises.

VMware Horizon Air Hybrid mode
If we look at VMware Air Hybrid mode, it’s a development take has taken a long time and still is not available.  Project Enzo is a combination of Project Fargo, Meteor and so on. Parts were announced already at VMworld 2014 and beginning of 2015 Enzo saw the light.

A few weeks ago we got the word that Enzo went through an evolution and turned into Horizon Air Hybrid mode.

VMware Air Hybrid mode is a cloud based management solution where your desktops and applications will run on-premises. If we look at both offerings there is not that much difference between both vendors for the basic solution the nifty differences are in the details. also with VMware you will get updates automatically and you will follow with updating your agents, you can postpone as you can with Citrix but also just for a while.

Architecture

If we look at the architecture we see a lot of similarity with Citrix CWC, both run a cloud-based solution to manage the environment and both let you run your desktops locally. Of course VMware offers next to VMware Air Hybrid mode Horizon Air where you can get a fully blown DAAS solution which Citrix isn’t offering.

Before we look at the pricing and offering of both vendors let’s first do a quick round up on what the differences are on the nifty details. 

Let’s start with VMware Air Hybrid mode.

VMware Air Hybrid mode features
So what is VMware bringing to market with VMware Air Hybrid mode? If we look at the picture below we see a couple of components that make up the offering;

  • VMware Appvolumes to layer application and work with less golden images
  • VMware ThinApp to virtualize the applications that make your hair turn gray
  • VMware UEM to manage the user environment and offer them a workspace based on the context and make sure they don’t start applications they are not suppose to.
  • VMware vRealize Operations monitoring to monitor the operational status of the environment
  • VMware Just-In-Time desktops to deploy desktops in a pool at the time users request them
  • Blast Extreme a HTML5 protocol with a feature parity with PCoIP5
  • Smart policies to manage the environment policies based on the user context working together with UEM

It’s some list of features and with VMware UEM and Just-In-Time desktops they got some killer features there.  I personally am a big fan of Just-In-Time desktops but anyone reading my blogs knew that already. The idea of not having to wonder about maintenance windows to update the golden image sounds pretty good to me.

Citrix Workspace Cloud (CWC)
If look at what Citrix is offering we get to the picture shown below. I worked with Citrix Workspace Cloud a bit, right after it was released and just now. It’s a nice interface to browse around in and feels easy to handle. so what are they offering:

<some features were in tech preview but as VMware is not live yet, I’m going for the features that will be there in the near future>

  • Citrix Provisioning services to deploy a streamed image
  • Citrix Machine creation services to deploy a managed image
  • Citrix Appdisk to layer applications 
  • Citrix Xenmobile to manage devices
  • Citrix share file to securely share and manage documents centrally with 1GB of space that comes with it expandable to 100GB
  • Citrix Secure browser to access SAAS and web applications with zero configuration for the end user.

Differences

A difference in offering seems to be that Citrix is offering a mobility management solution with it and VMware is focusing on desktops and applications. I think VMware is focusing on desktops and applications more right now and not that much on managing the devices from this solution, they have a perfectly working Airwatch SAAS solution already that can be deployed in minutes. 

The other difference, obvious, is the document management and secure browser offering. Both offered by Airwatch if you go for VMware and offered by Citrix from CWC. The question is, will customers buy these licenses for desktops and applications only or are they expecting more (mobile device management and the features surrounding that). Time will tell, I see customers still interested more in desktops and applications. Of course mobile device management is a rising star also with our customers but not company wide yet, department level or specific use cases only so far.

I think VMware and Citrix will battle about the licensing and the features and this will be the stick they will hit with.

Licensing
Without choosing sides let’s take a look at the licensing, who is offering what and what are the costs.

Citrix

So if we look at Citrix licensing se see that you have three different options;

  • Virtual Desktops
  • Virtual Desktops and applications
  • Integrated applications and data suite

It starts at $15 per month per user and goes up to $28,13 per month per user. I just said they offer 1GB of data for sharing but that is just when you first pay $28,13 per month per user. If you want to deliver applications and desktops like most customers it will cost you $22,50 per month per user.

If you want to add secure data, so Citrix Sharefile to it, that will cost you $5,19 per month per user and an extra $1,06 per month for 1GB of data going up to a whopping $25 per month per user for 500GB of data.

To add it all up you can add some life cycle management to it that will cost some more bucks.  In total it if we look at virtual apps and desktops you would end up around $25 per month per user for using Citrix products. What is missing? Perhaps a decent UEM solution and a application virtualization solution, if you want to add them you will need to pay more so add that to the offering. The list below is extensive, I added it so that you have a complete overview not to bore you :).

VMware

If we look that the VMware offering we have two different offerings;

  • Named user
  • Concurrent users
  • Offerings begin with 100 users and you can add users later on.

The offerings for named user is $18 per month per user where you get all the features I listed before, you don’t need to add any UEM solution of application virtualization, that’s all included. If you pick the concurrent solution you have to pay $30 per month per concurrent user with again the same feature set. If you have 500 users (standard Dutch company size) we see a 70% of the users working (the rest is sick, on leave of otherwise not attending). So that’s 350 users working. 500 * $18 = $9000 whereas 350 * $30 = $10500. Named users win in this scenario, you need to make this calculation yourself when comparing.

With Citrix it would be 500 * $23,50 = $11.750 which is higher…

Of course you will say you get mobile device management and secure document sharing with Citrix but that is not completely true.  If we compare that we are looking at a different price, more or less like 500 * $40 = $20.000.

VMware Airwatch Blue (offering mobile device management, secure content locker etc) is offered at $152 annually per user so that is 152/12 = $12,6 per month per user. Adding that to the offering that would make the pricing look like 500 * $12,6 =$6.333 per month + the $9000 that would make it $15.333 in total or if you combine it with the concurrent user offering $16.800. From a pricing perspective the VMware offering looks interesting I have to say.

Conclusion
So what is the best solution? The best solution is the one that fits your environment. that sound corny but that is the truth. VMware will release there solution later this quarter whereas Citrix already is offering it for a while. We will have to see how the VMware solution will work, only time will tell how both will compare in real life. Hope you get a bit of an overview on what is offered anyhow they differ, as soon as VMware releases we’ll continue this article and the comparing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user335925 - PeerSpot reviewer
iOS Developer at a computer software company with 51-200 employees
Video Review
Vendor
Nov 9, 2015
With these MDM and mobile content management solutions, an organization can manage their applications without any concern for the end user losing important enterprise data.

What is most valuable?

Two of the most valuable features are the MDM, mobile device management, and the content management, the containerization management of apps so that I can have clients that bring their own devices to an enterprise as well as enterprise apps, and I have two different solutions of deploying applications to those mobile devices. There are a lot of other aspects other than security that are advanced features in AirWatch that I didn't see in some of the competitor's products.

How has it helped my organization?

From an AirWatch standpoint, basically a lot of concerns in the enterprise today are security. With these MDM and mobile content management solutions, an organization can manage their applications without any concern for the end user losing important enterprise data.

For instance, say a person leaves an organization, we can basically, even though they own the device, we can using AirWatch, wipe all the content that's enterprise related off of that device immediately. If it's an enterprise device and it gets lost, we can wipe that device immediately. AirWatch gives you the security built into their solution that's very robust.

What needs improvement?

I'm so overwhelmed and pleased with the solution that they offer. The solution that I had before was so difficult for me to use that I haven't been able to use it enough to find things that it's lacking. There may be things out there that it's lacking, but I'm not just aware of those at this point.

What do I think about the stability of the solution?

We use the cloud version. They have a on-premise solution of AirWatch. We use the cloud solution of AirWatch. We found that the responsiveness of that solution far exceeds the competitor products. We used competitor products for a while, and we were consistently encountering issues with stability as far as connectivity, time outs, but the AirWatch solution flawless as far as the cloud solution is concerned.

What do I think about the scalability of the solution?

From a scalability standpoint, it looks like it's really, really robust, but we haven't had the opportunity to scale it up to a high number of users. Just from a scalability standpoint, for instance, the ability to take organizational groups and manage at a lower level of an organization with the multi-tenancy just kind of blew my mind.

I'm amazed that somebody thought about this in advance of the solution of the development of the product so that the solution that comes out would be a solution that you can have like three or four companies under one AirWatch instance. I was amazed.

How are customer service and technical support?

I myself, haven't used them a lot. When I have used them, it's been stellar. They've been very responsive. What I really like is they have the support infrastructure that allows you to go to their forums and ask questions. I've shared a lot of information with other forum participants and finding solutions to the specific problems that others have had as well as the search capabilities inside the forums are really robust.

Which solution did I use previously and why did I switch?

There were some issues that we encounter with respect to.... For instance, we would have partners that we work with that have their own apps and they want to put those apps on our devices and use our devices, or they want to have their own devices and use our apps.

The solution that AirWatch had where you can manage just content on a device, or you can manage a device itself as far as an enterprise device, was a lot more flexible, so we were able to put our apps in, say, the Apple App Store and allow our partners to download those apps onto their devices in a containerized solution that we can immediately wipe.

How was the initial setup?

For the cloud solution, it was really straightforward. There are some, they weren't issues, I wouldn't call them issues, there was just some technical obstacles to overcome that were more organizational than anything else related to the AirWatch connector to sync active directory, et cetera with the enterprise.

What other advice do I have?

Right now, I'd rate it a 10 but that's because everything that I've looked at from an AirWatch standpoint that it says it does this, this and this, it has been able to do and do well. You have to realize I have some exposure to experiences where, "Hey, our product does this, this and this." Then we go do those specific things and the product doesn't do it. Whereas with AirWatch, everything that it said it would do, it did out the gate. There wasn't like, "That's the next upgrade," or, "We'll ... " That's my satisfaction.

I think they should consider flexibility. One of the things with respect to AirWatch, and its ability to be flexible in any type of enterprise, and as well as working with external entities from your company that your teams or sales people are working with to deploy whatever solutions to any of your clients. You want something that's going to change so you can adapt it to your specific business model or business environment.

We see what other enterprises are doing. We look at that. Then we also look at some of the Gartner materials that are out there. We use some ITIL Standards to do some evaluations. Basically, we definitely look at what's happening externally in the environment. As you know, this industry is changing so fast. Somebody has a solution but that solution is no longer relevant by the time we implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Workspace ONE UEM
December 2025
Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
it_user321159 - PeerSpot reviewer
Sr. Systems Engineer at a individual & family service with 501-1,000 employees
Vendor
Oct 9, 2015
It lets us see whether users have rooted their phones and allows us to set standards before letting phones onto our network. It lacks, however, app-level support.

Valuable Features

  • Mobile provisioning
  • Security
  • Some mobile application provisioning

Improvements to My Organization

It lets us see whether users have rooted their phones, and set standards before letting phones on our network. It has minimal OS levels, and provides the abilities to enforce security.

Room for Improvement

  • Application-level support
  • Per-app VPN coming together

Stability Issues

It hasn’t always been good, but getting better. We do quasi-hosted situations, so getting it to the right level took a while.

Scalability Issues

I don't have the visibility of this.

Customer Service and Technical Support

We haven't had to use it.

Initial Setup

I wasn't involved in the setup.

Other Solutions Considered

We chose Airwatch because it has a good setup, is easy to administer, and the POC was good.

Other Advice

I would recommend it, as it's very stable and robust. Make sure you stay current with it, and up to date.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user177183 - PeerSpot reviewer
AirWatch Admin/Messaging Specialist at a government with 501-1,000 employees
Vendor
Dec 31, 2014
Great solution. Windows 8.1 could have more options to control.

Valuable Features

  • Whitelisting applications
  • Remote enterprise wipe
  • GPS device location

Improvements to My Organization

Ability to deploy smartphone applications

Room for Improvement

Windows 8.1 could have more options to control

Use of Solution

6 months

Deployment Issues

AirWatch does not have control over Windows 8.0 devices which were the first 100 deployed devices.

Stability Issues

No issues with stability.

Scalability Issues

No issues with scalability.

Customer Service and Technical Support

Customer Service:

Excellent customer service.

Technical Support:

Excellent technical support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Engineer at a tech services company with 10,001+ employees
MSP
Dec 26, 2014
The solution offers a great deal of management for devices. But, the level of support still needs improvement

What is most valuable?

The Organization group approach they have taken to manage both Device and Administrative access

How has it helped my organization?

It has help in providing administrators with a way to separate devices based on business use cases.

What needs improvement?

There are currently canned reports that provide a a great deal of device detail. But, there could be room for the solutions to allow for custom reporting for ad-hoc reports

For how long have I used the solution?

3 years

How are customer service and technical support?

Customer Service:

This is an area that could use some improvement. we have had a few incidents where the level of support was not what it was pictured to be.

Technical Support:

There are a lot of very skilled engineers well versed in all aspects of the solution.

Which solution did I use previously and why did I switch?

We have used multiple solutions. We are responsible for service delivery so we are expected to be familiar with the main players in the industry.

How was the initial setup?

It depends. On-prem is a lot more involved than SaaS. There are a lot of moving parts for the on-prem version of the solution that can be consolidates if it is the desire of the client/customer.

What about the implementation team?

Vendor. We have had a great experience with all of our current clients.

Which other solutions did I evaluate?

Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
it_user164091 - PeerSpot reviewer
Mobility Engineer at a retailer with 10,001+ employees
Real User
Nov 19, 2014
This product enables us to replace all existing stores PDA running Windows CE with iPod touch.

What is most valuable?

  1. The ability to use shared device mode for check in/check out for corporate owned devices.
  2. Vast numbers of REST API for automation and integration.
  3. Very flexible in provisioning and assignment of devices, profiles, contents and apps.

How has it helped my organization?

This product enables us to replace all existing stores PDA running windows CE with iPod touch.

What needs improvement?

  1. Better reporting functionality and performance.
  2. Improved BYOD solution with true DAR encryption for iOS devices and a better UI for the Airwatch Inbox app.

For how long have I used the solution?

Over 2 years.

What was my experience with deployment of the solution?

  1. We use a SaaS solution from AirWatch and the issue that we have encountered was load issue with automatic app push to 10-60 thousands of devices.
  2. Airwatch has quickly added additional resources so that future app updates deployment will not cause problems.

What do I think about the stability of the solution?

Yes, we have seen inconsistency for performance from time to time.

What do I think about the scalability of the solution?

No, Airwatch has accommodated out expanding number of endpoints.

How are customer service and technical support?

Customer Service:

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

Technical Support:

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

Which solution did I use previously and why did I switch?

No.

What about the implementation team?

In partnership with a 3rd party vendor, I would rate them at 3.5/10.

What was our ROI?

Too early to tell as these are devices replacing existing PDA and we have just completed the rollout.

Which other solutions did I evaluate?

Symantec App Center.

What other advice do I have?

Plan ahead as much as possible. However if there is a need to make significant changes in the environment post rollout, Airwatch is able to accommodate that with the flexibility of their product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Workspace ONE UEM Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Workspace ONE UEM Report and get advice and tips from experienced pros sharing their opinions.