Workspace ONE UEM Reviews

We use VMware Workspace ONE for our mobile devices. We are not building Workspace ONE; we are maintaining mobile device compliance and corporate device tracking compliance.

We create policies, push apps, and enable users to download apps according to the ASA request and the company requests.

The most valuable feature of this solution is the tracking of the devices. It is not only available for iPad and iMac Pro, we can track Android devices and cross-functional devices in Workspace ONE.

It's a simplified platform for managing all of our devices.

There is no Apple zero-day support for updates.

The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. 

They rely on a third-party tool for the packaging, which is why they are lagging.

I would like to see Apple and Mac devices have zero-day support. It needs to be activated.

The Macbook downloadable license needs to be integrated.

We have faced some issues with the stability of this solution.

It is not as stable on mobile devices as Jamf Pro and Mac devices.

They do not have 24/7 support or in-person support available in OEM. Any issues we have will take one or two days to get a response. As we are in India, the response comes a bit late and will drag to the next day or two. Will be waiting for at least two days for a solution in the OEM.

I have only used it with Mac devices. Comparatively for Mac devices, I can rate it a six out of ten.

I use the solution in my company for use cases where we need a tool that allows for easy management, especially in areas like mobile management.

The most valuable feature of the solution is its stability. VMware Workspace ONE is an advanced tool compared to the other EMMs in the market.

VMware Workspace ONE is a bit complicated to configure for our company's customers, especially when compared to the other EMMs in the market.

The usability provided by VMware Workspace ONE is an area of concern where improvements are required.

I have been using VMware Workspace ONE for five years. My company operates as a system integrator.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Users have to go through multiple steps to expand the usage of the product on more than one system in their environment. You have to go through multiple steps if you want to pass through mobile and use a PC before opting for iOS or Android.

My company deals with and sells Samsung as an EMM tool.

The product's initial setup phase was quite complex.

The solution is deployed on the cloud.

The time required to deploy the solution depends on the type of configuration and the kind of devices managed in an environment. In general, it may take a couple of days to deploy the solution.

Depending on the requirements of users, there is a need to make yearly payments towards the licensing costs attached to the product.

VMware Workspace ONE helps my company with mobile device and application management in a good way. VMware Workspace ONE is not the first EMM tool I have dealt with in my company.

VMware Workspace ONE improves the remote workforce productivity of our company's customers.

The product offers integration capabilities with third-party solutions.

Personally, I would not recommend others to use the tool. My company can provide the product to those customers who want to use it, but if they ask us to suggest alternate solutions, I would recommend the other EMM tools in the market.

I rate the overall tool a seven out of ten.

I use the solution to manage the shared devices in the organization.

All the features of the solution are very useful. The solution has a lot of capabilities, and it is easy to manage and customize.

The solution should improve its support. When we had some issues, the support did not respond quickly, and they did not provide a solution.

I have been using the solution for the past one year.

When VMware upgraded the solution, we faced some problems with bugs. I rate the stability an eight out of ten.

The scalability of the solution is fine. About 2000 employees in our organization used the solution. I rate the scalability a ten out of ten.

The initial setup is straightforward once you get used to it.

To start using the solution and access their profile and applications, the users must enter their email addresses and passwords in the laptops they receive. 

We need around twelve employees to implement the solution from scratch.

We paid a yearly license fee for the solution. Our organization has stopped using the solution because it was expensive.

We took two months to understand and manage the tool properly. It is a cloud-based solution. Our client might have used a third-party consultant to deploy the solution. I came to the team after the implementation was done. We do not use the solution anymore. We migrated from VMware Workspace ONE to Microsoft Intune because of the price.

The solution is really good for a large company. It provides different use cases for the devices. Overall, I rate the solution a ten out of ten.

A user can leverage the solution if they basically want to integrate the system with two-factor authentication or multifactor authentication to access desktops and sessions. 

Users also leverage the access portal from a remote host and gain access to the system.

The authentication integration is great. It can be combined with basically different kinds of authentication mechanisms and provide a single sign-on. That's a typical use case that I see as a solution provider.

The solution is stable. 

My understanding is it is not too hard to set up. 

The solution can scale. 

There are a lot of difficulties whenever people have a lot of configurations in it, basically related to security certificate configurations and integration with VMware Horizon. I see technical people are sometimes struggling to do this. I don't know whether it is some knowledge gap or whether it is the difficulty of the product. However, there have been some cases where we've had issues, and the knowledge is not ubiquitous. You cannot find it easily. Not many engineers have the right training or knowledge to deal with it correctly.

Technical support could be better.

It would be great if it had some sort of password wallet integrated within it.

I've been familiar with the solution for two or three years. I was a customer, and now I am a presales manager working as a reseller. 

We've seen no issues with stability or reliability. It doesn't crash or freeze. It is reliable. 

While I have never tried to scale the solution, and we don't have many requirements for that functionality, my understanding it can scale. 

Technical support could be better. Sometimes, when we raise a ticket, it takes time for the engineers to assist.

Neutral

I haven't actually been part of a live deployment. That said, it's my understanding that it is not that difficult. New users should be aware that integrating it with multiple other things will take time. 

You only need one expert to handle the deployment since it's a one-time task. However, they need to be knowledgable to handle the process. In our case, we have two or three people who can handle deployment tasks.

We are a reseller and a partner. 

We are using an older version in a deployment right now. 

I'd rate the solution seven out of ten.

If you have a use case and if you have VMware products already, it'll come along with some of the licenses, so you do not have to pay additional fees. That is one advantage. It'll also be easy to integrate with VMware Horizon, Horizon Stack Workspace, VMware Workspace One, and other related products.

We use this solution for the secure email gateway. This solution is deployed on-premises. 

There are about 500 people using this solution in my company.

The solution is used to secure corporate data for end-users.

If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user.

There could be improvement with processing the environment to be more user friendly for the end user.

The solution is stable.

On a scale of 1 to 5, I would rate technical support a 3.

Setup is easy.

The license is paid annually.

I would rate this solution 8 out of 10.

It's a very complex solution. It's used to manage any operating system devices with internet connections. I would recommend this solution because it's simple for end-users.

We use AirWatch for mobility management. We leverage all the basic functionalities this solution provides, such as MDM, MAM, MCM, MBM, and MIM.

Our company provides managed services to customers. We are a partner and managed services provider, and we help with the installation, implementation, and configuration of VMware solutions.

We are working with its latest version. In terms of deployment, it is a mix. Some of our customers opt for the on-prem model, and some of our customers want a site-based model.

Remote management is most valuable. It allows you to manage multiple types of devices. It is not just limited to laptops or desktops. You can also manage IoT devices. If a device is lost or stolen, you can easily take control of the device without letting any information get leaked.

Feature-wise, it is fine, but its pricing could be better, given that Microsoft is on a bundling spree. AirWatch would benefit from reducing the license pricing per user per month.

It has been a couple of years.

It is very reliable.

It is easy to scale. We deal with all kinds of companies, but it is mainly used for large companies.

I don't get involved with the installation or administration of VMware. There is a different team that looks into all these things. They might have been in touch with VMware's technical team. I am in touch with their alliance team.

For mobility management, we deal with VMware AirWatch and Microsoft Intune. Both products are more or less the same. Intune is just a basic solution, and feature-wise, AirWatch is better. Security-wise, AirWatch is better, but Intune is catching up. The benefit of Intune over AirWatch is the bundling and the pricing. 

I don't handle the technical bit. I am a product manager, and I'm not the one who installs this product. 

AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers.

It completely depends on the use case and what a company is looking for. For example, if they are an SMB and already have Microsoft products, then I would suggest they upgrade the licenses so that they get Intune or device management complimentary. For a big organization, we need to do some feasibility study to understand the customer requirements, and based on that, we can suggest a product. 

AirWatch has been a leader, and it has always been in the top category. I would rate it a solid nine out of 10.

We recently integrated Workspace ONE with our intelligence report, and this is a great tool from a reporting point of view. In our daily business, we get several requests from businesses to provide an Adobe request for monitoring, whether it is for Android or iOS devices. The main benefit of this tool is that we can exclude the report for applications. Another benefit of Workspace ONE is that it supports many devices, which is a major benefit for us.

There are some bugs that our team needs to work around. It required some API integration required because visitor integration was not there. For example, we are currently working on a tunnel issue, and VMware doesn't have this solution. I think the R&D team is working on this, and I think this is something they need to look into because from the Android point of view, this is the major security tool, and these features need to work as expected.

Workspace ONE is stable.

Once Workspace ONE is configured, the scalability is good.

I rate VMware technical support eight out of 10.

Setting up Workspace ONE is straightforward. In December 2020, I worked with the VMware deployment team, and we deployed this in 10 to 15 days for all components, whether it is Workspace ONE Access or Okta integration. It's easy to use, migrate, and configure. Deployment and maintenance require four to five people, including two solution architects and two or three engineers. 

I rate Workspace ONE eight out of 10. If someone comes to me, I would advise them to go with this tool rather than Intune. There are several benefits, and it doesn't cost much compared to Intune. Intune doesn't have all the components and integration we require.

It's a SIEM solution. It's a solution used to manage the identity of the users. It also makes a federation for the data applications and gives access to the users, and provisions the users in other applications, including SaaS applications (for example, Microsoft 365, SoundDesk, or Salesforce). 

We use it to provide the users a smooth authentication to the applications with, for example, mobile, or a log in with a certificate from the Windows machines.

Our users have a lot of cloud applications. To manage those, you have to manage all these passwords and users' names and provide access to a lot of services. Potentially, the users could forget their user names and passwords and everything like that. We provide smooth access with mobile SSO to these solutions with one click. The user just opens the catalog applications in the device, and those devices could be, for example, iOS or Android or Windows or macOS or Chrome OS, et cetera. They open the catalog and with just one click on they have access. They don't need separate passwords, user names, et cetera.

Its value is when you use it with a Workspace ONE UEM solution as it is part of the ecosystem for VMware Workspace ONE.

Technically speaking, it's a very good product.

The setup of the product is not complex.

The license could be better. You can't simply license access to services for devices - you have to license the product to users. The problem with that is some companies don't have licenses for the whole user catalog and just offer licenses for the devices themselves, meaning they aren't directly attached to a user. That's the main problem of Identity Manager.

In terms of stability, the performance in the SaaS environment is pretty good. The problem is, with the on-premises version, there can be hardware problems. That said, it depends on the machines that the customer use. Usually, the service is fast and you don't have any problem with the performance. It uses sometimes a lot of resources though.

It's not easy to scale it if you have a setup on-premises as it's necessary to build a cluster, and clusters are not easy to build. However, in the SaaS environment, there is no problem, it's very scalable.

Our company is a small company. We are 200 people. However, I have a lot of customers and a lot of Identity Managers deployed; there are maybe millions of people. 

Technical support is not bad, however, they are not as good as it could be. 

We are currently migrating to Okta, a different product. 

Most clients did not previously use a different solution. Identity Manager was their first. 

The initial setup of the product is very simple and quite straightforward. 

The deployment process does not require a big team. For a big company with, for example, 10,000 users or more, you can manage it with three or four people. It's enough. The amount of time it takes can range from a few days to a few weeks depending on the size of the project. It's usually less than a month. 

If it's an on-premises deployment, you do have a bit of maintenance, however, if you have a SaaS deployment, there is no maintenance required. With on-premises, you just make some changes or add new applications or new users, and that is quite simple. The problems come when you need to upgrade versions if you have the solution on-premise.

In terms of pricing, it's reasonable if you have the Workspace ONE solution. If you don't have the full solution, it's quite expensive.

There are no extra costs beyond the standard licensing fee. 

We have a partnership with this product.

We use both Software as a Service and also on-premises deployment models. That said, the on-premises version is not exactly the same as the SaaS one. 

I would recommend people to use it only if they have Workspace ONE, Workspace ONE UEM, the Unified Endpoint Management.

I would rate the solution at a nine out of ten.