VMware Workspace ONE Reviews

AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system.

They have good functionality across all the major platforms, too.

It has allowed employees to access their apps from their mobile or tablet while on the go, essentially freeing them from their old desktop workstations.

There is a lack of a real developer community. AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations. They are more happy to sell you one of their support subscriptions.

I've used this solution for six years.

Some features like the AirWatch Launcher on Android can be very quirky.

The enrollment process on Android devices has always created challenges with scalability.

Scalability on iOS is seamless if you have developed a try zero touch build via AirWatch's integration with Apple's DEP and VPP deployment programs.

A three out of 10.

I manage Mobile Iron environments as a professional service. Through previous roles, I also have had exposure to InTune, SOTI MobiControl, and IBM MaaS360.

Not particularly, they are all evenly matched here.

Don't make compromises when enticed by enterprise license agreements for other products that may include their own MDM for a substantially low price.

You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space. I've seen many companies that buy into MDM and don't make a continued investment in evolving their use cases.

Zen Mobile, Good, Silverback, and MobileIron.

Have a long term plan in place and spend more time on designing the solution before rolling out. Never lose sight in what your key motivators are, whether it's enablement, scalability, security, or governance.

1. The ability to use shared device mode for check in/check out for corporate owned devices.
2. Vast numbers of REST API for automation and integration.
3. Very flexible in provisioning and assignment of devices, profiles, contents and apps.

This product enables us to replace all existing stores PDA running windows CE with iPod touch.

1. Better reporting functionality and performance.
2. Improved BYOD solution with true DAR encryption for iOS devices and a better UI for the Airwatch Inbox app.

Over 2 years.

1. We use a SaaS solution from AirWatch and the issue that we have encountered was load issue with automatic app push to 10-60 thousands of devices.
2. Airwatch has quickly added additional resources so that future app updates deployment will not cause problems.

Yes, we have seen inconsistency for performance from time to time.

No, Airwatch has accommodated out expanding number of endpoints.

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

No.

In partnership with a 3rd party vendor, I would rate them at 3.5/10.

Too early to tell as these are devices replacing existing PDA and we have just completed the rollout.

Symantec App Center.

Plan ahead as much as possible. However if there is a need to make significant changes in the environment post rollout, Airwatch is able to accommodate that with the flexibility of their product.

We use this solution for the secure email gateway. This solution is deployed on-premises. 

There are about 500 people using this solution in my company.

The solution is used to secure corporate data for end-users.

If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user.

There could be improvement with processing the environment to be more user friendly for the end user.

The solution is stable.

On a scale of 1 to 5, I would rate technical support a 3.

Setup is easy.

The license is paid annually.

I would rate this solution 8 out of 10.

It's a very complex solution. It's used to manage any operating system devices with internet connections. I would recommend this solution because it's simple for end-users.

We are using this product for BYOD and mobility management.

The most valuable feature is policy-driven control of the devices.

The visibility of these devices is very good.

It integrated well with my existing data classification tool.

VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black. 

Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment. 

We have been using this product for about one year.

We have not had problems with stability beyond the sorts of issues that you have with new products. Normally, it requires a bit of help from the support team. 

Easy scalable.

The technical support from VMware is pretty good. I have not seen any tickets open for more than four days.

No. Workspace One is our first solution.

The initial setup was straightforward. For us, it was more about how we were deploying it and what resources were needed. Our deployment took place over a period of three months.

I would suggest accessing support from VMware when you begin the implementation.

We have a team that is a combination of in-house and outsourced people. Importantly, once this product is deployed and working well, you don't require much maintenance. One or two people for administration is sufficient.

Too soon to comment but would be interesting to see the invested cost break even next year.

Decent pricing. Device based licensing is the best approach.

When we were evaluating enterprise mobility management solutions, it was between VMware, Blackberry, Maas360, MobileIron.

Workspace One is a product that I strongly recommend. They are the leader in the category and it's a wonderful product. My advice for anybody who is implementing it is to focus on what they need to achieve in the organization and build a strategy for that. This is what the relationship with the product should be based on.

My approach was to integrate my existing solution with the new one that was under procurement, and it was a good fit that met my requirements. I would suggest this strategy for any new product that is being on-boarded.

For somebody using the cloud version, with reduced maintenance, I think that this would be a ten out of ten product. In my case, however, as my team is not the expert in maintaining this product and are in learning phase, I would rate this solution a nine out of ten.

We find this solution allows us to deploy apps more efficiently. We have a vendor that developed an app for their software for use in our company. We were able to deploy this custom built app easily.

We also find the Secure Email Gateway very useful. Active-Sync email routes through that server to the exchange server. With this configuration, we were able to lock down Exchange to only allow active-sync email from this server. We were able to configure the email settings within AirWatch to choose which extensions can be allowed on the email on the mobile device, as well as what app can be used to view attachments. There are alot of other options such as forwarding and screenshots that can be disabled, or restricted. We have implemented this with AirWatch Inbox to further lock down the email functionality and secure the email. We have also been able to deploy outlook settings to Windows desktop OS by using AirWatch.

I also like the ability to enroll devices in shared mode, which allows devices to be "checked out" by users by entering their username/password in the AirWatch app. Once they do this, their email is configured, and any apps, etc are downloaded. When they are done, they sign out, and the email and apps are removed.

I do like the remote wipe and how it allows you to locate a device if it is missing and delete the enterprise data, however these are limited on apple devices due to apple policies and cannot be changed by AirWatch. This will be the same on any MDM provider and isn't limited to just AirWatch. For example, if a device is stolen, you can't wipe it if they have it turned off. It will need to phone back home in order to be wiped. Now you can set a wipe after up to 10 passcode failed attempts which will help keep your data safe if it's stolen. You also can't force location services to be enabled by AirWatch. When enrolled, location services has to be enabled (or enabled later in the settings). AirWatch cannot force location services to be turned on due to Apple policies (and this will be the same for any other MDM provider). If the device is stolen and is phoning home, you can't locate it if location services was disabled or never enabled.

Jabber and other applications used often are easily able to be deployed and configured, as is e-mail. Email can also be secured more effectively with their product.

More functionality has been added for Windows desktop devices, and the options for Android and IOS has been fairly extensive already. The only recommendation I could make right now is continuing to add more functionality

We have had this deployed and in production for around 4 years now

No. The deployment is fairly simple.

We encountered an issue with the renewing of the APN certificate, which was due to a bug in the version we were running and was resolved in an update. We have had a need to move the database, and that was fairly difficult as documentation was sparse, and the first support technican said AirWatch would need re-installed. However the next support technician pointed me to the configuration file in the install path that I needed to change settings in.

This has functioned as we expected in scalability.

When we have worked with Customer service, they have most often been helpful, knowledgeable and timely. There have been some instances where they weren't great such as when I needed to move the database. The first technician stated we would need to re-install AirWatch, however I opened a case up again and the next technician pointed me to a configuration file that I just needed to update. There have been other moments when one technician states something isn't supported or possible, but the next technician would state it is and provide information on how to do it.

When we have worked with Technical Support, they have most often been helpful, knowledgeable and timely. If we got one that wasn't, we give it a day and open another case in hopes of getting a better technician.

We used the default exchange settings to manage e-mail however the settings for security and deployment are limited there compared to AirWatch. We also tried to Use Vipre MDM but it was very limited as well when compared to AirWatch.

The setup of AirWatch itself was performed by AirWatch, however the setup of groups, policies, apps, etc. was straightforward.

We implemented this product on our own. It was straightforward and fairly easy to implement.

This product is effective and simple to manage. It has more options that stand-alone products such as Anti-Virus or Exchange.

Two of the most valuable features are the MDM, mobile device management, and the content management, the containerization management of apps so that I can have clients that bring their own devices to an enterprise as well as enterprise apps, and I have two different solutions of deploying applications to those mobile devices. There are a lot of other aspects other than security that are advanced features in AirWatch that I didn't see in some of the competitor's products.

From an AirWatch standpoint, basically a lot of concerns in the enterprise today are security. With these MDM and mobile content management solutions, an organization can manage their applications without any concern for the end user losing important enterprise data.

For instance, say a person leaves an organization, we can basically, even though they own the device, we can using AirWatch, wipe all the content that's enterprise related off of that device immediately. If it's an enterprise device and it gets lost, we can wipe that device immediately. AirWatch gives you the security built into their solution that's very robust.

I'm so overwhelmed and pleased with the solution that they offer. The solution that I had before was so difficult for me to use that I haven't been able to use it enough to find things that it's lacking. There may be things out there that it's lacking, but I'm not just aware of those at this point.

We use the cloud version. They have a on-premise solution of AirWatch. We use the cloud solution of AirWatch. We found that the responsiveness of that solution far exceeds the competitor products. We used competitor products for a while, and we were consistently encountering issues with stability as far as connectivity, time outs, but the AirWatch solution flawless as far as the cloud solution is concerned.

From a scalability standpoint, it looks like it's really, really robust, but we haven't had the opportunity to scale it up to a high number of users. Just from a scalability standpoint, for instance, the ability to take organizational groups and manage at a lower level of an organization with the multi-tenancy just kind of blew my mind.

I'm amazed that somebody thought about this in advance of the solution of the development of the product so that the solution that comes out would be a solution that you can have like three or four companies under one AirWatch instance. I was amazed.

I myself, haven't used them a lot. When I have used them, it's been stellar. They've been very responsive. What I really like is they have the support infrastructure that allows you to go to their forums and ask questions. I've shared a lot of information with other forum participants and finding solutions to the specific problems that others have had as well as the search capabilities inside the forums are really robust.

There were some issues that we encounter with respect to.... For instance, we would have partners that we work with that have their own apps and they want to put those apps on our devices and use our devices, or they want to have their own devices and use our apps.

The solution that AirWatch had where you can manage just content on a device, or you can manage a device itself as far as an enterprise device, was a lot more flexible, so we were able to put our apps in, say, the Apple App Store and allow our partners to download those apps onto their devices in a containerized solution that we can immediately wipe.

For the cloud solution, it was really straightforward. There are some, they weren't issues, I wouldn't call them issues, there was just some technical obstacles to overcome that were more organizational than anything else related to the AirWatch connector to sync active directory, et cetera with the enterprise.

Right now, I'd rate it a 10 but that's because everything that I've looked at from an AirWatch standpoint that it says it does this, this and this, it has been able to do and do well. You have to realize I have some exposure to experiences where, "Hey, our product does this, this and this." Then we go do those specific things and the product doesn't do it. Whereas with AirWatch, everything that it said it would do, it did out the gate. There wasn't like, "That's the next upgrade," or, "We'll ... " That's my satisfaction.

I think they should consider flexibility. One of the things with respect to AirWatch, and its ability to be flexible in any type of enterprise, and as well as working with external entities from your company that your teams or sales people are working with to deploy whatever solutions to any of your clients. You want something that's going to change so you can adapt it to your specific business model or business environment.

We see what other enterprises are doing. We look at that. Then we also look at some of the Gartner materials that are out there. We use some ITIL Standards to do some evaluations. Basically, we definitely look at what's happening externally in the environment. As you know, this industry is changing so fast. Somebody has a solution but that solution is no longer relevant by the time we implement it.

We have many use cases in our customer's environment and use this solution to manage applications on devices. We have clients with Android devices, Apple devices with macOS, and Rugged devices with Windows CE.

The location and remote management services are the most valuable.

The location service could improve and more integration with other devices, such as Android enterprise and Apple devices.

We are having some issues with JavaScript or XML, and there is not any information provided for resolving it.

I have been using this solution for approximately four years.

The stability is good. However, there is some downtime.

The solution scalability is very good.

We have clients mostly in medium to large-scale enterprises. In some of our large customers, they have approximately 1,300 devices using the soltuion.

We have not had good experiences with technical support. We have many tickets remaining that are unresolved. The agents could improve by having better knowledge and faster response time.

There could be more troubleshooting information provided because sometimes we do not know how to resolve a problem or issue.

The on-premises version of the solution installation is complex.

We do the implementation of the solution and the time depends on the client's environment. It could take up to two weeks to implement but it depends a lot on the client's infrastructure.

We have a team of two engineers that do the implementation and maintenance of the solution.

Our clients have evaluated Soti. Mainly to resolve issues and problems with some devices that are using JavaScript environments.

I rate VMware Workspace ONE a nine out of ten.

We use it for handheld devices that have been corporately issued. They can include recognized devices whether they are connected to inventory, sales, or route delivery.

The benefit is that it helps our remote connections be as secure as possible. Also, being able to issue mobile devices increases productivity.

• Antivirus 
• The ability to push security policies down to the device

I think the stability is adequate, but I don't know for certain because we haven't actually stress tested it.

In terms of scalability, it has served our purposes, but I don't know if we go larger enterprise if it would be as satisfactory.

Our licensing is coming up, so we want to make sure that we either renew our current license or we go in another direction.

The most important criteria when selecting a vendor include reliability, the ease of obtaining technical support, and responsiveness. And of course, price.

I rate it at seven out of 10 because it doesn't fit perfectly into our framework.

My advice would be, look for the right sizing and the right use cases. It may be that the solution we're using is perfect for another vertical.