VMware Workspace ONE Reviews

My primary use case is we have a BYOD (Bring Your Own Device) policy. The employees have their own devices and to separate the corporate data from the personal data, we are using Airwatch. We monitor all dual aspects; we monitor email management and content management.

It has improved our email management and the separation of personal and corporate data.

The management console is great. The BYOD management console has a smooth application performance. Whenever I choose an application, template or report, it is easy to use.

In terms of the inventory management side, as in the invoice management, the stock management and the entire inventory of an organization is lagging a bit in comparison to Blackberry or other EMM solutions.

It is a stable product.

It seems highly scalable. There are no challenges.

The setup was straightforward. There were no challenges during the initial setup.

When considering a vendor for our needs the primary concern is the technology. It should be  within the parameters that are required for our needs.I would definitely reccomend a free trial period to really get to know the product and whether it is a good fit for the organization.

The pricing and licensing are affordable. They are not too high.

• Whitelisting applications
• Remote enterprise wipe
• GPS device location

Ability to deploy smartphone applications

Windows 8.1 could have more options to control

6 months

AirWatch does not have control over Windows 8.0 devices which were the first 100 deployed devices.

No issues with stability.

No issues with scalability.

Excellent customer service.

Excellent technical support.

• Mobile provisioning
• Security
• Some mobile application provisioning

It lets us see whether users have rooted their phones, and set standards before letting phones on our network. It has minimal OS levels, and provides the abilities to enforce security.

• Application-level support
• Per-app VPN coming together

It hasn’t always been good, but getting better. We do quasi-hosted situations, so getting it to the right level took a while.

I don't have the visibility of this.

We haven't had to use it.

I wasn't involved in the setup.

We chose Airwatch because it has a good setup, is easy to administer, and the POC was good.

I would recommend it, as it's very stable and robust. Make sure you stay current with it, and up to date.

The Organization group approach they have taken to manage both Device and Administrative access

It has help in providing administrators with a way to separate devices based on business use cases.

There are currently canned reports that provide a a great deal of device detail. But, there could be room for the solutions to allow for custom reporting for ad-hoc reports

3 years

This is an area that could use some improvement. we have had a few incidents where the level of support was not what it was pictured to be.

There are a lot of very skilled engineers well versed in all aspects of the solution.

We have used multiple solutions. We are responsible for service delivery so we are expected to be familiar with the main players in the industry.

It depends. On-prem is a lot more involved than SaaS. There are a lot of moving parts for the on-prem version of the solution that can be consolidates if it is the desire of the client/customer.

Vendor. We have had a great experience with all of our current clients.

Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.

We use this solution simply for the management of iPads.

The remote management and location capabilities are good. We don't use the Find My iPhone app, so this has helped a lot.

The app installer is something that they should really change. It creates a lot of confusion for the user. The app installer will notify you when an update is available, but it doesn't tell you what's going to be installed. So if you tell the user to update, they won't do it because if they look at the app installer, they're going to see that they have the latest version.

They also need a different UI for the app installer.

I have been using this solution for three to four years.

It's stable. Every now and then you have some hiccups, but overall, it's a stable product. In regards to stability, I would give it an eight out of ten.

It really depends on the issue that you have. Some support members can really answer the questions, and some of them seem really lost regarding what to do; then you get escalated from one department to another, so it really depends on what's going on.

On a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

We use it for managing BYOD devices and also for government-furnished devices - we support the Department of Energy. We use it for about 1500 devices.

It makes us more efficient in managing these devices, in lieu of not having it, that's for sure. We can also impose cybersecurity requirements.

For the most part it works, that's valuable to us. 

We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us.

There are features that we want like the ability to use Derived Credentials and things like that, which we can do with AirWatch, but doing so we move up into a different tier of licensing and the cost increases dramatically. To get the features we want, we can do the same thing with Microsoft Intune and we're going to see a product savings of over $70,000 a year.

We use it against security breaches. We have a lot of corporate information, which is highly confidential. We don't want that information to be leaked. We have AirWatch to avoid allowing everybody access to all the information and using it. Once an employee's device is enrolled, everything is under security, so there won't be any opportunities for security breaches.

We are sending emails from one person to another person in the same domain. This falls under security. We need there to be no security breaches, when we are sending emails which are confidential. There can be no points of leakage. If an outside person tries to track or hack information, it is not possible without us being notified.

1. Application management: Apply application to users via a catalog or app store.
2. Content management: Attachments, documents, PDFs, etc. and emails should be encrypted.
3. Device management: Basic troubleshooting.
4. Email management: Avoid email hacks.

The console comes bunched together as a package and inbuilt. Its called Workspace ONE. Whenever we have an issue, we contact the service provider, and instead of a fix, we are just getting the next version of Workspace ONE.

It is stable.

My customer is a Microsoft and Apple site, 99 percent of the system in Windows Servers, and the company gives every manager an iPad or iPad Pro (500-plus devices).

We deployed the MDM functionality of AirWatch to control all devices and MEM is the next step. We are struggling in MBM/MAM because all the applications are IE compatible.

The company used DEP to manage all devices previously. Now, with AirWatch (Workspace ONE Advanced) they can manage all devices and apps more easily. Among the most important improvements is the ability to set up different groups with different deployment policies.

MEM is valuable because all push emails can be monitored.

MBM/MCM could be improved. MBM can support specific versions of development tools. If VMware would let the customer know this more clearly, we would not need to waste time explaining this and delaying the project.

Also, the Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality.