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PeerSpot user
Senior Infrastructure Engineer at a tech services company with 51-200 employees
Consultant
It slots in with other virtualization products and we no longer spend time looking at continual backup failures.

What is most valuable?

The ease of use is valuable.

How has it helped my organization?

I've been an end user and deployer of this software as a consultant. It's easy to implement, and easy to spot any issues and resolve them. It slots in great with other virtualization products.

What needs improvement?

Not sure, but maybe the weakest area is around integration with tape libraries at times.

For how long have I used the solution?

I've used it for over six years.

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August 2025
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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

They have some of the best vendor support around. You can get through to an actual engineer who can help you rather than them saying "can you log it with us, send us some logs" and "we need to escalate it" like many do.

Which solution did I use previously and why did I switch?

We previously used BackUp Exec.

How was the initial setup?

It was straightforward.

What about the implementation team?

We implemented it in-house.

What was our ROI?

Time is no longer wasted looking at continual backup failures.

What's my experience with pricing, setup cost, and licensing?

Speak to your preferred VAR, and wait until the ends of quarters for some great deals.

Which other solutions did I evaluate?

  • BackupExec
  • ArcServe

What other advice do I have?

Read the online documentation as it's easy to follow, watch the videos of the features, and, yes, it's really that easy to use.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're a Reseller.
PeerSpot user
PeerSpot user
System Administrator at a university with 1,001-5,000 employees
Vendor
It's easy to restore from a backup and, as it's an OS-aware solution, I can also recover deleted objects to Active Directory.

What is most valuable?

As a backup solution, the de-duplication and direct-to-tape functions are very valuable. It also has WAN acceleration, though I've yet to use that feature.

How has it helped my organization?

  • In various ways, we are using an Active Directory OS-aware backup, and I can recover deleted objects to AD.
  • When I need to duplicate a machine for test purposes, it is very easy to restore from a backup.

What needs improvement?

Managing snapshots during the backup.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I don't have any experience as I've never needed to contact them.

Technical Support:

I don't have any experience as I've never needed to contact them.

Which solution did I use previously and why did I switch?

I was using a VMware built-in backup solution, but it wasn't at all friendly to operate.

How was the initial setup?

It is straightforward and very easy.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

The price is higher than other similar products.

Which other solutions did I evaluate?

Only a VMware backup solution.

What other advice do I have?

Go ahead, it is a very good choice and will give you peace of mind. I've found that it's the best backup solution for a virtual infrastructure.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,956 professionals have used our research since 2012.
it_user163335 - PeerSpot reviewer
Director of Information Technology at a religious institution with 51-200 employees
Vendor
It's hard to put an actual number on ROI. When you recover a document/server and look like a hero -- priceless.

What is most valuable?

Ease of use, ease of setup, and ease of recovery.

How has it helped my organization?

  • As long as you are good with your grouping of servers, the dedupe process is wonderful.
  • Once installed and configured, it just works. The management dashboard is pretty easy to use and very easy to read.
  • On top of the easy to configure and manage, it is also lightning fast during recovery. It took just 20 minutes to recover a 500GB Windows Server.
  • Since the product connects directly to your vcenter, most of the traffic stays within your virtual switching environment, making backups run that much faster.

What needs improvement?

This product is for virtual environments only. Which means it cannot backup physical servers. Most, but not all, software support VMWare and VMWare environments but on the rare occasion (like with us) when a vendor requires a physical machine to operate, it means we have to have a different backup process.

For how long have I used the solution?

I have used this product for 4 years as my primary backup solution for my VMWare environment.

What was my experience with deployment of the solution?

No. The deployment was very easy and self-explanatory.

What do I think about the stability of the solution?

One of the great things with this software is that it is designed to do one job: backup virtual machines. It isn’t trying to manage anti-virus, or deploy images, it is strictly a backup process. I have no issues with stability.

What do I think about the scalability of the solution?

As we grew, it handled the workload marvelously. As long as it has enough space to store the backups, it will work without any issues.

How are customer service and technical support?

Customer Service:

Very friendly and very responsive.

Technical Support:

I am going to say great, but the truth is, I have never had to use them. They sold me the product 4 years ago, I installed the software, and haven’t had any issues.

Which solution did I use previously and why did I switch?

Yes. I used the Symantec suite of products. I switched because it became bloated with different items and it tried to manage more things than what I wanted it for.

How was the initial setup?

Very straightforward. You put in your ESX or vCenter information and you are connected and ready to go.

What about the implementation team?

In-house.

What was our ROI?

The software itself was less expensive than Symantec. But it is kind of hard to put an actual number on it because when you recover a document or a server for someone and it makes you look like a hero, it is priceless.

What's my experience with pricing, setup cost, and licensing?

Management of Veeam is easy. It notifies me everyday of the progress of the backups. The setup costs were normal. Cost of OS, Veeam Software, and shared hardware (virtual environment).

Which other solutions did I evaluate?

Yes. We also evaluated Barracuda’s cloud product.

What other advice do I have?

I cannot speak highly enough of this product. It has made backup and recovery so much easier. Veeam’s motto of “it just works”, is 100% accurate. It is quite literally a point and click product that doesn’t require special client installs to servers.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159807 - PeerSpot reviewer
Sr. security/system engineer at a media company with 501-1,000 employees
Real User
It's a great product that has helped us replicate a very old database run on VM.

What is most valuable?

Its backup capabilities and also day to day replication.

How has it helped my organization?

We wanted to replicate a very old database which is running on VM. We were looking for solution long time and finally using this product we are able to do it.

What needs improvement?

I think it's fantastic, so none.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

5 out of 5.

Technical Support:

5 out of 5.

Which solution did I use previously and why did I switch?

No, this was our first.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Yes, we evaluated SRM.

Like I previously mentioned, we are using a very old database and even that database company didn't provide support. I tried to replicate it over WAN, and now by using Veeam, it works great. It was running on my regional site which had standalone VM with local storage and that's why Veeam worked fine compare to SRM.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
It allows VM replication from one data center to another for DR.

What is most valuable?

Instant restore, file level restore, backup, copy/restore to/from cloud, VM replication from one data center to another for DR.

How has it helped my organization?

Fast recovery, backup stored in 3 locations: locally, other location, and in the cloud (iLand).

If our primary data center goes down, our VMs are replicated to another data center so we will be up and running in less than 15 minutes.

Backup stored in multiple locations.

What needs improvement?

The product works perfectly for us. After they added endpoint backup for physical servers the product is 10/10.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Not at all, and we have a few Veeam servers in different locations.

What do I think about the stability of the solution?

No, just make sure you not run out of space, that's all.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

10, great customer service.

Which solution did I use previously and why did I switch?

ArcServe, Symantec. I had always problems with the backup until I switched to Veeam.

First, it's agentless for your VMware or Hyper-V VMs, but you need to install an agent if you want to backup physical servers. Second, the backup just works and I get alerts when a backup fails. But the only time when the backup fails is when I run out of space.

I don't need to worry about testing the backups because with SureBackup, Veeam is restoring the backup automatically and is checking if the restore works.

Brilliant.

How was the initial setup?

Very simple-- just download the product and go through the wizard.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Maybe Veeam is not the cheapest product, but it is the best backup solution I have ever used. If you want to sleep at the night, don't worry about your data , spend a few more $$ on the Veeam solution, and I guarantee you will love it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user265821 - PeerSpot reviewer
Solutions Architect at a tech services company with 51-200 employees
Consultant
It has allowed us to restore files, emails and entire servers and it scaled well for our organization.

What is most valuable?

Instant recovery of an entire VM, as there are times when I need to do it.

How has it helped my organization?

We no longer use tapes. The restoration of files, email and entire servers have been reduced to mere minutes instead of hours or days, which it was at times.

What needs improvement?

Support for physical servers. Although we are continuing to virtualize all of our servers; there are, at this time, a few physical servers in our organization. They must be backed up as well. Currently, we have to use another vendor to backup these servers.

For how long have I used the solution?

I’ve been using Veeam Backup and Replication for about two years now.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

None so far and I don’t expect to have any issues with stability in the future.

What do I think about the scalability of the solution?

For our organization, it has scaled exceptionally well.

How are customer service and technical support?

Customer Service:

They have taken care of our needs, and been there each step of the way for us, so I would rate it as exceptional.

Technical Support:

We have not had to place many calls with technical support. You could say this fact says a lot about the stability and ease of deployment. There have been a few times we have called and each time our issue was resolved in a very reasonable time frame. The engineers are very knowledgeable, not only of their product, but also of the platform & hypervisor that we use in our datacenter.

Which solution did I use previously and why did I switch?

Yes we did. Agents and licensing were getting too cumbersome and performance was not where we felt it should be.

How was the initial setup?

It was straightforward,

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

Lets just say that Veeam B&R met or exceeded what the competition provided.

What other advice do I have?

Do your homework. Run a demo of the software. And for any backup solutions remember the three “P’s”. Plan, Plan and Plan

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
A.J. DiLorenzo - PeerSpot reviewer
A.J. DiLorenzoSenior Systems Administrator at Privia Health
Real User

Jeremy,

I just wanted to add-on to what Dmitry said regarding Veeam Endpoint Backup FREE. I would highly recommend this product as well as it is very simple to setup and use, and supports Windows Server 2008 or later. It also integrates directly with Veeam Backup & Replication v8 Update 2 or higher so that you can manage your physical endpoint backup repositories, restore points and much more from one central location.

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PeerSpot user
Information Technology Manager with 501-1,000 employees
Vendor
We needed to switch to Veeam because almost all our systems are virtualized and this was not the focus for our previous solution.

What is most valuable?

The most valuable feature for my organization is the ability to perform replications to a DR site with minimal impact to our bandwidth and production environment. On some systems we run near constant backups and replications on a 24/7 basis.

How has it helped my organization?

This product has significantly reduced our backup windows as backup times have been significantly reduced, as well as the speed at which we can recover systems if needed.

What needs improvement?

There are some features that are lacking compared to other backup solutions, specifically around the use of tape libraries, and this is the largest area for improvement. As it is a fairly new feature, I do fully expect improvement in the future as they continue to refine the ability to backup servers to tape media.

For how long have I used the solution?

We have had the entire Veeam Backup and Recovery Suite in production for 18 months. Over that time we have continued to transfer more and more jobs from a legacy system to this solution.

What was my experience with deployment of the solution?

We only experienced minor issues with deployment mainly related to permission issue, as we strive to keep account permissions to a minimum. As far as the actual install of the application, and even upgrades, we have had no issues related to either. When we did experience issues, the support was outstanding.

What do I think about the stability of the solution?

We have had no issues with stability of the Veeam software since the initial deployment. Any minor issues that we have experienced did not affect the ability to perform backups, and they were resolved quickly by support.

What do I think about the scalability of the solution?

To date, this system has been able to scale to all our needs without any noticeable issues. This has been a strength of this solution in the eyes of management since the initial purchase.

How are customer service and technical support?

Customer Service:

The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.

Technical Support:

The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.

Which solution did I use previously and why did I switch?

We previously used a backup solution from another vendor which was not as focused on the virtual environment. As almost all our systems are virtualized the switch to Veeam made sense as its primary focus is a virtual environment.

How was the initial setup?

The initial setup was fairly straightforward. No issues should be seen if the recommendations in the documentation is followed in regards to server setup and account permissions.

What about the implementation team?

This was deployed through an in-house team with assistance from Veeam support when needed.

What's my experience with pricing, setup cost, and licensing?

$30,000 was the initial investment for purchase and setup, and it has minimal day to day costs.

Which other solutions did I evaluate?

We did a minimal evaluation of other products as Veeam has been one of the top-rated backup solutions for virtual environments. The field of vendors specializing in virtual environment backups has been limited compared to standard backup solutions which made review of possible solutions much easier as well.

What other advice do I have?

When looking at purchasing this product, I would recommend that you purchase the full suite, which includes Veeam One for monitoring of the environment. The products complement each other and can help ease burdens of administering both the virtual environment and data backup.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159084 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees
Consultant
We used Netvault, but Veeam is far more flexible.

What is most valuable?

-Reliable consistent Backups/Restores

-Ease of use despite doing complex work

-Replication

How has it helped my organization?

a. Other than it has saved us from hours of work not having to rebuild servers and the many times it has helped us recover data that was valuable, I don't know how to translate that into money, but it's no small thing.

b. This one is HUGE: We moved our entire data center, from one physical location to another, mind you we are 24 hour operation with sites across the state relying on the systems being up, and we never lost one hour of downtime. We used Veeam Backup and Recovery to migrate our entire Vmware Farm from old location to the new. It was awesome.

What needs improvement?

Tape support is there, but needs improvement. Netvault beats in that area. But most of our backups are to disk then to tape; but also copy to disk DR (in development). Reporting is lacking unless you get additional product. Very basic reporting. This would an easy area to improve upon.

For how long have I used the solution?

6 to 7 years.

What was my experience with deployment of the solution?

We have had some hiccups with it once in a great while. Nothing major, and nothing that would stop me from recommending it.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good to Excellent.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Yes. We used Netvault (still use it in limited way). Veeam is far more flexible.

How was the initial setup?

Straightforward. We did not have to read volumes and volumes of tech docs. Interface was intuitive.

What about the implementation team?

In-house team.

What was our ROI?

No sure I have numbers - how about millions?

What's my experience with pricing, setup cost, and licensing?

It is priced per Socket. We have licensed 24 servers, 2 Sockets per server. Enterprise Edition.

Which other solutions did I evaluate?

Yes. Netvault, Vranger, commvault, and some others. I chose Veeam Backup after evaluating others because of it's reliability, ease of use and features.

What other advice do I have?

Do a test. Have good hardware to run on and to backup to. Best to have SAN aware backups which require you give access to the storage cards to LUNS that you are backing up. Either iSCSI or Fiber. Network backups work, but much faster with SAN aware.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.