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PeerSpot user
Information Technology Manager with 501-1,000 employees
Vendor
We needed to switch to Veeam because almost all our systems are virtualized and this was not the focus for our previous solution.

What is most valuable?

The most valuable feature for my organization is the ability to perform replications to a DR site with minimal impact to our bandwidth and production environment. On some systems we run near constant backups and replications on a 24/7 basis.

How has it helped my organization?

This product has significantly reduced our backup windows as backup times have been significantly reduced, as well as the speed at which we can recover systems if needed.

What needs improvement?

There are some features that are lacking compared to other backup solutions, specifically around the use of tape libraries, and this is the largest area for improvement. As it is a fairly new feature, I do fully expect improvement in the future as they continue to refine the ability to backup servers to tape media.

For how long have I used the solution?

We have had the entire Veeam Backup and Recovery Suite in production for 18 months. Over that time we have continued to transfer more and more jobs from a legacy system to this solution.

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May 2025
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What was my experience with deployment of the solution?

We only experienced minor issues with deployment mainly related to permission issue, as we strive to keep account permissions to a minimum. As far as the actual install of the application, and even upgrades, we have had no issues related to either. When we did experience issues, the support was outstanding.

What do I think about the stability of the solution?

We have had no issues with stability of the Veeam software since the initial deployment. Any minor issues that we have experienced did not affect the ability to perform backups, and they were resolved quickly by support.

What do I think about the scalability of the solution?

To date, this system has been able to scale to all our needs without any noticeable issues. This has been a strength of this solution in the eyes of management since the initial purchase.

How are customer service and support?

Customer Service:

The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.

Technical Support:

The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.

Which solution did I use previously and why did I switch?

We previously used a backup solution from another vendor which was not as focused on the virtual environment. As almost all our systems are virtualized the switch to Veeam made sense as its primary focus is a virtual environment.

How was the initial setup?

The initial setup was fairly straightforward. No issues should be seen if the recommendations in the documentation is followed in regards to server setup and account permissions.

What about the implementation team?

This was deployed through an in-house team with assistance from Veeam support when needed.

What's my experience with pricing, setup cost, and licensing?

$30,000 was the initial investment for purchase and setup, and it has minimal day to day costs.

Which other solutions did I evaluate?

We did a minimal evaluation of other products as Veeam has been one of the top-rated backup solutions for virtual environments. The field of vendors specializing in virtual environment backups has been limited compared to standard backup solutions which made review of possible solutions much easier as well.

What other advice do I have?

When looking at purchasing this product, I would recommend that you purchase the full suite, which includes Veeam One for monitoring of the environment. The products complement each other and can help ease burdens of administering both the virtual environment and data backup.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159084 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees
Consultant
We used Netvault, but Veeam is far more flexible.

What is most valuable?

-Reliable consistent Backups/Restores

-Ease of use despite doing complex work

-Replication

How has it helped my organization?

a. Other than it has saved us from hours of work not having to rebuild servers and the many times it has helped us recover data that was valuable, I don't know how to translate that into money, but it's no small thing.

b. This one is HUGE: We moved our entire data center, from one physical location to another, mind you we are 24 hour operation with sites across the state relying on the systems being up, and we never lost one hour of downtime. We used Veeam Backup and Recovery to migrate our entire Vmware Farm from old location to the new. It was awesome.

What needs improvement?

Tape support is there, but needs improvement. Netvault beats in that area. But most of our backups are to disk then to tape; but also copy to disk DR (in development). Reporting is lacking unless you get additional product. Very basic reporting. This would an easy area to improve upon.

For how long have I used the solution?

6 to 7 years.

What was my experience with deployment of the solution?

We have had some hiccups with it once in a great while. Nothing major, and nothing that would stop me from recommending it.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good to Excellent.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Yes. We used Netvault (still use it in limited way). Veeam is far more flexible.

How was the initial setup?

Straightforward. We did not have to read volumes and volumes of tech docs. Interface was intuitive.

What about the implementation team?

In-house team.

What was our ROI?

No sure I have numbers - how about millions?

What's my experience with pricing, setup cost, and licensing?

It is priced per Socket. We have licensed 24 servers, 2 Sockets per server. Enterprise Edition.

Which other solutions did I evaluate?

Yes. Netvault, Vranger, commvault, and some others. I chose Veeam Backup after evaluating others because of it's reliability, ease of use and features.

What other advice do I have?

Do a test. Have good hardware to run on and to backup to. Best to have SAN aware backups which require you give access to the storage cards to LUNS that you are backing up. Either iSCSI or Fiber. Network backups work, but much faster with SAN aware.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
May 2025
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it_user164898 - PeerSpot reviewer
CEO with 51-200 employees
Vendor
Veeam launches like a rocket and delves into the feature list of VMware. It's been an overall improvement.

What is most valuable?

The backup and blocklevel incremental backup, where daily full backups are done. Also the hotcopy feature is valuable.

How has it helped my organization?

It's been an overall improvement many places at our client sites where almost everyone runs vm's or Hyper-V.

What needs improvement?

Nothing in particular, Veeam launches like a rocket and delves into the featurelist of VMware, for example, and tie their development close together with the devs coming from VMware or Microsoft.

For how long have I used the solution?

Since early 2008 when Veeam entered the scene.

What was my experience with deployment of the solution?

Never had any issues that couldn’t be dealt with from an admin pov.

What do I think about the stability of the solution?

Its running rock steady, so there isn’t any issues in my/our end.

What do I think about the scalability of the solution?

It scales 100% its just a matter of licenses pr cpu, so as long as your compliant it runs like it should.

How are customer service and technical support?

Customer Service:

Rating in level from 1-10 where 10 is the best i would rate it 10.

Technical Support:

Rating in level from 1-10 where 10 is the best i would rate it 10.

Which solution did I use previously and why did I switch?

Yes used many different solutions, but no one were as great as Veeam when talking virtual backups.

How was the initial setup?

Yes more or less, its been improved over the years and now version 8 is ready and even more potent.

What about the implementation team?

We are an IT consultancy business doing implemetations ourself, so 100% done by us at N2IT.

What was our ROI?

ROI is compared to for example running CommVault returned many times, this is due to the flexibility ion license models etc. And also in terms of space utilization. Veeam does full daily backups with whats called synthetic backup streams of some sort, it takes all block changes and stream those into the latest backup and there create a full backup as well as restore pointers.

What's my experience with pricing, setup cost, and licensing?

Setup cost is a variable, but take the number of cpu´s and multiply that with the license cost as well as a target for backup storage and you have the price.

Which other solutions did I evaluate?

Yes evaluated vRanger and PHP backup and also Symantec. No one met the requirements.

We decided on Veeam because we were much more integrated into VMware core and you didn't have to script yourself out of alot of tideous tasks to get things working.

Veeam worked out of the box and was a tight close match to what we knew Windows-wise.

What other advice do I have?

Nothing beats Veeam when it comes to Backup in a virtual environment. Just go for it, Veeam won’t let you down.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user675198 - PeerSpot reviewer
it_user675198Works at a tech company with 51-200 employees
Real User

Very nice review! Veeam is defiantly a great very costly solution but the recover time is great. I think the best bang for your buck on the market today would be Paragon protect and Restore. Centrally managed hybrid solution for both your physical and virtual environment. We currently use their software and it's the most cost effective scalable solution on the market today. You get everything you need from one SKU, deduplication, replication, granular recovery of Microsoft exchange and more. Checkout this review of backup exec 16 VS Paragon
vellicore.com

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it_user254622 - PeerSpot reviewer
Systems Engineer / System Administrator at a tech services company with 501-1,000 employees
Consultant
It's very simple to use and a reliable product.

What is most valuable?

  • Efficiency
  • Objectivity
  • Reliability
  • Features

How has it helped my organization?

Restores are easier to do.

What needs improvement?

It would be nice to be able to copy VMs directly to tape drives.

For how long have I used the solution?

I've been using it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

We previously used Backup Exec, but Veeam rules.

How was the initial setup?

It was straightforward.

Which other solutions did I evaluate?

No other options were considered.

What other advice do I have?

Veeam B&R is a reliable product and is the best disaster recovery I have ever seen. It's very simple to use and all the features are a must-have.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user250974 - PeerSpot reviewer
Freelance IT Consultant at a tech consulting company with 51-200 employees
Consultant
It has made the VM infrastructure easier to manage, as well as simplifying the backup and restore process.

Valuable Features

The product is really easy to use.

Improvements to My Organization

It has made the VM infrastructure easier to manage, as well as simplifying the backup and restore process.

Room for Improvement

The tape management is not really efficient and some other products are better. I know that backup on tape is not the the main target of Veeam but, it's important.

Use of Solution

I've used it for two years.

Deployment Issues

Nothing serious.

Stability Issues

Sometimes, the memory is not big enough, and I would guess that a leak might be present. Performing a monthly reboot solve this (at the same time as Windows updates).

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's poor for certain issues (with the Veeam One product, the guys did not talk together and asked the same question several times). We had a loss of production time, and the answers they gave were not efficient.

Initial Setup

It was simple and fast.

Implementation Team

I implemented it myself.

Other Solutions Considered

I also looked at Avamar, Symanted and TSM which are better for tape management and data retention management, but expensive. Veeam however, is the easiest way to manage virtual infrastructure backup, and the cost is better, when compared with some other solutions.

Other Advice

Evaluate your needs before choosing a product. If tape management is required only, then Veeam is not the choice.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user265932 - PeerSpot reviewer
it_user265932Analyst with 1,001-5,000 employees
Real User

Hey ITconsultant974,

I work for Veeam and wanted to ask you about the tape improvements you would like to see in our product? In your opinion what features are currently missing? Thank you in advance.

it_user248922 - PeerSpot reviewer
Systems Administrator at a government with 501-1,000 employees
Vendor
It's easy and very straightforward to configure.

What is most valuable?

I use the backup, replication, and the backup copy features. The most useful one is the backup feature.

How has it helped my organization?

I have a backup of my infrastructure every night, and have improved the speed of performing restores.

What needs improvement?

I think it is a good product but all products could be better.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues with deployment, nothing went wrong.

What do I think about the stability of the solution?

This product has saved a lot of my time, as it’s very stable.

How are customer service and technical support?

Customer Service:

I have only needed to open two tickets in two years.

Technical Support:

I have only needed to open two tickets in two years.

Which solution did I use previously and why did I switch?

Yes, I previously used Microsoft System Center but Veeam is better, faster and easy to use and configure.

How was the initial setup?

It's easy and very straightforward to configure.

What about the implementation team?

It was implemented in-house.

What other advice do I have?

I would recommend you buy this product because it is simple to use and works fine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user249768 - PeerSpot reviewer
Datacenter Core Infrastructure with 1,001-5,000 employees
Vendor
Transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs.

What is most valuable?

It is important that a backup product delivers what it promises. As backup features are important, so are restore features. The ability of Veeam Backup & Replication suite to restore various items in a granular and fast way (RPO & RTO importance) is key for our customers.

How has it helped my organization?

Veeam B&R software is transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs. Setting up a backup application/infrastructure is one thing, but to keep it operational without having to deal with big issues is another. I barely encounter situations where Veeam B&R setup disappoints our customers.

What needs improvement?

Two months ago, I would have said the integration of Veeam Endpoint Backup with Veeam B&R, but this is covered by now with Veeam 8 U2. The feature that a few customers are waiting is SharePoint item restores via redirected SQL, instead of having to install a staging SQL instance on the Veeam B&R backup server.

For how long have I used the solution?

I've been installing and configuring it for three and a half years.

What was my experience with deployment of the solution?

Every IT environment has it's specific needs and caveats. Of course I encountered some minor issues when deploying Veeam, but this is mostly related to the IT environment itself. Rare issues are logged with, and solved by Veeam support.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No, Veeam B&R provides a flexible way of working and scaling with the breakdown of different functionalities (proxies, repositories etc.).

How are customer service and technical support?

Customer Service:

In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe.

Technical Support:

In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.

Which solution did I use previously and why did I switch?

I have experience with Backup Exec. The backup/restore capabilities are far away from the Veeam Suite.

How was the initial setup?

It's straightforward.

What about the implementation team?

We are installing/configuring Veeam in customer environments.

What was our ROI?

As system integrator we offer various backup/replication products. I have no personal hands-on experience with other products except Backup Exec, and Veeam.

What other advice do I have?

It's important to make a correct design which maps on your IT environment needs. A simple Veeam POC can be setup to validate the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Premium Partners
PeerSpot user
it_user368646 - PeerSpot reviewer
it_user368646Systems Engineer with 1,001-5,000 employees
Real User

Your one comment about the SQL staging server has now been resolved with the addition of the guest interaction proxy in Version 9

See all 2 comments
it_user250971 - PeerSpot reviewer
President at CONNEKT|IT Services
Consultant
I can do a backup of an entire VM or just guest files.

What is most valuable?

I can do a backup of an entire VM or just guest files.

How has it helped my organization?

The safety and reliability of data loss and retrieval has been amazing ever since we implemented Veeam.

What needs improvement?

It would be nice to be able to backup data to two locations.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

Nothing serious.

What do I think about the stability of the solution?

Nothing.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Which solution did I use previously and why did I switch?

Not for virtual machines. I've used Symantec Backup Exec.

How was the initial setup?

It was straightforward.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It's 100%.

What's my experience with pricing, setup cost, and licensing?

It cost $1200 for the initial setup and then $70 per hour in the case of a restore.

Which other solutions did I evaluate?

We also looked at Carbonite.

What other advice do I have?

Choose the proper solution. Install the 30 day trial version and if it's for you, then purchase it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.