No more typing reviews! Try our Samantha, our new voice AI agent.
it_user165327 - PeerSpot reviewer
Technical Marketing Engineer with 201-500 employees
Vendor
Nov 25, 2014
​It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines.
Pros and Cons
  • "Try it out and you'll be very surprised at how easy Veeam is for virtualized environments."

    What is most valuable?

    Application Aware simplifies the backup of applications that are deployed as virtual machines. Treating VMs as VMs. Virtual lab is also another useful feature for verifying backups with SureBackup and also allowing us to deploy test environments for test/dev.

    How has it helped my organization?

    It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines. Veeam's virtual labs actually takes into account all the required dependencies of testing application servers with ease. Not all solutions have this feature.

    What needs improvement?

    There should be additional support for guest base backups.

    For how long have I used the solution?

    I have been using this solution for more than 5+ years. I have also looked at and did competitive analysis among all the data protection solutions that are out there. Veeam is very simple and intuitive.

    Buyer's Guide
    Veeam Data Platform
    October 2026
    Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
    921,665 professionals have used our research since 2012.

    What was my experience with deployment of the solution?

    Nope. The solution is very simple and intuitive.

    What do I think about the stability of the solution?

    There was no stability issues with Veeam that I had encountered.

    What do I think about the scalability of the solution?

    I have not encountered any issues with scalability with Veeam.

    How are customer service and support?

    Customer Service:

    The level of customer service has actually improved over the years. Rather than a level 1 support who has no idea how to troubleshoot. It seems that the level of support is more knowledgeable these days.

    Technical Support:

    I would rate it as a 4 (with 5 being the highest).

    How was the initial setup?

    Very straightforward and intuitive for someone who has been in the data protection industry for many years.

    What about the implementation team?

    In-house because it is very simple and intuitive.

    Which other solutions did I evaluate?

    Yes, CA ArcServe, TSM.

    What other advice do I have?

    Try it out and you'll be very surprised at how easy Veeam is for virtualized environments.

    Disclosure: My company has a business relationship with this vendor other than being a customer. We are a technical solution partner with Veeam.
    PeerSpot user
    it_user165150 - PeerSpot reviewer
    Server Systems Analyst with 501-1,000 employees
    Vendor
    Nov 24, 2014
    ​Performance of the replica when booting during an emergency could be better. Veeam is an excellent option.
    Pros and Cons
    • "During a zero day virus outbreak that caused several critical systems to fail, the ability to boot and run a replica that had not been infected yet kept the business running and productive."
    • "Occasionally, we would experience slowness on our network that would cause Veeam to get out-of-sync with the replicas."

    What is most valuable?

    The instant recovery and quick boot of the replicas. Ability to boot replicas from a de-duplication storage device (degraded performance).

    How has it helped my organization?

    During a "zero day" virus outbreak that caused several critical systems to fail, the ability to boot and run a "replica" that hadn't been infected yet kept the business running and productive.

    What needs improvement?

    Performance of the replica when booting during an emergency. Only a few critical systems can be booted this way due to the loads on secondary storage appliances. This isn't really a problem, more of a limitation of the hardware devices we used for implementation.

    For how long have I used the solution?

    I used this product for Virtual Machine replication to a D/R site and also as a secondary backup and recovery over two years.

    What was my experience with deployment of the solution?

    Deployment went smoothly and without and major sticking points or issues.

    What do I think about the stability of the solution?

    Occasionally, we would experience slowness on our network that would cause Veeam to get "out-of-sync" with the replicas. This was easily corrected, but seemed to be overly sensitive to bandwidth and connection speed.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    Excellent. Very responsive, patient and professional when needed.

    Technical Support:

    Excellent.

    Which solution did I use previously and why did I switch?

    No, this was a new build-out where no previous solution had existed.

    How was the initial setup?

    Very straightforward and intuitive.

    What about the implementation team?

    We collaborated with a vendor but did 70% of the implementation with internal personal.

    What was our ROI?

    Excellent. The savings to lost work time during the virus outbreak alone saved the company work loss time for 150+ employees for two days.

    What's my experience with pricing, setup cost, and licensing?

    Initial setup was under $3,000.00 including consultants and employee time. Day to day costs are very minimal with simply adding a new VM to one of the replication folders after deployment.

    Which other solutions did I evaluate?

    Yes. Backup Exec and Zerto were considered, but Veeam was chosen for better recoveries and easier administration.

    What other advice do I have?

    Do your research and comparison studies that are specific for your business. Not all products are best for every business, no matter how good they are. Veeam is an excellent option and was ultimately the best choice for our environment.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Chris Childerhose - PeerSpot reviewer
    Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
    Top 5LeaderboardReal User

    Definitely when using a Dedupe appliance performance is lacking as we have this issue with a Data Domain prior to upgrading it. It is still slow but manageable. As noted always research options.

    Buyer's Guide
    Veeam Data Platform
    October 2026
    Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
    921,665 professionals have used our research since 2012.
    PeerSpot user
    Technical Lead & ICT Senior Infrastructure Engineer at a tech services company with 51-200 employees
    Consultant
    Nov 24, 2014
    Speed and more management would be an improvement, but instant recovery is valuable and its very easy to use.
    Pros and Cons
    • "Replication, Sure Backup and Instant Recovery are very easy to use."
    • "Speed and more management."

    What is most valuable?

    Replication, Sure Backup and Instant Recovery; very easy to use.

    How has it helped my organization?

    Real and fast restore and if needed a VM Instant Restore(1/2m).

    What needs improvement?

    Speed and more management.

    For how long have I used the solution?

    I have used and given support of this product for my clients for around 4/5 years.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    Some Speed and data, that we fix along the way.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    1 to 10, I give an 8.

    Technical Support:

    1 to 10, I give an 8.

    Which solution did I use previously and why did I switch?

    Yes, HP and Symantec. Veeam is a product more specific for Virtual Environments.

    How was the initial setup?

    Straightforward.

    What about the implementation team?

    The setup and implementation was done by ourselves.

    What's my experience with pricing, setup cost, and licensing?

    20k € initial cost.

    Which other solutions did I evaluate?

    Yes, HP and Symantec.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Technical Solution Specialist at Zones Inc.
    Consultant
    Top 10
    Nov 24, 2014
    ​Very smooth backup and restore when required but offsite repository is not very stable.
    Pros and Cons
    • "ROI for backup point of view comes only when you are in a condition that only backup can help, I have been in such conditions many times in which Veeam has proved to be an EXCELLENT ROI for my company."
    • "As every application has a scope of improvement so the Veeam, there are many areas they can improve on: the CBT errors, in hot add many times it is found that the Veeam proxy do not release the HDD even after the backup, offsite repository is not very stable."

    What is most valuable?

    Surebackup, reverse incremental, parallel processing for VM and the hdd and many more.

    How has it helped my organization?

    Very smooth backup and restore when required.

    What needs improvement?

    As every application has a scope of improvement so the Veeam, there are many areas they can improve on: the CBT errors, in hot add many times it is found that the Veeam proxy do not release the HDD even after the backup, offsite repository is not very stable.

    For how long have I used the solution?

    3 years.

    What was my experience with deployment of the solution?

    Not Much, environment specific.

    What do I think about the stability of the solution?

    Not much, it is quite stable.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    Good.

    Technical Support:

    Good.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Straightforward but have some complicity in configuring offsite backup.

    What about the implementation team?

    Vendor Team, team was domain expert.

    What was our ROI?

    ROI for backup point of view comes only when you are in a condition that only backup can help, I have been in such conditions many times in which Veeam has proved to be a EXCELLENT ROI for my company.

    Which other solutions did I evaluate?

    Yes, Avamar.

    What other advice do I have?

    Excellent product for medium size datacenter, not sure about the large datacenters.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Works at a comms service provider with 501-1,000 employees
    Real User
    Nov 23, 2014
    Gives us the power to protect critical VM's. Make sure you purchase the correct license.
    Pros and Cons
    • "Veeam Backup has given us the power to protect the critical VM's that are core to our business."

      What is most valuable?

      • File level recovery
      • Point in time backup

      How has it helped my organization?

      • Veeam Backup has given us the power to protect the critical VM's that are core to our business. For example we protect our VMware vCenter Server, vCenter MS Sql Server.
      • Active Directory Domain Controller. This help us recover the Internal management tools like vCenter Server within 30 minutes from Veeam Backup.

      For how long have I used the solution?

      2 years

      What was my experience with deployment of the solution?

      Haven't had any issues.

      What do I think about the stability of the solution?

      I have never seen any issues with the Veeam Backup product personally

      What do I think about the scalability of the solution?

      This product is very easy to scale, I never had any issues with it.

      How are customer service and technical support?

      Customer Service:

      Good

      Technical Support:

      Good

      Which solution did I use previously and why did I switch?

      VMware VDP it was missing file level restore on version 5.0 which Veeam offers.

      What's my experience with pricing, setup cost, and licensing?

      This is per-CPU, initially we ordered 40 CPU.

      Which other solutions did I evaluate?

      Before choosing Veeam we have tested two products Unitrends backup, VMware VDP

      What other advice do I have?

      We have two types of licenses with Veeam, one is for in-house and the other is for the service provider or your customers. Make sure you have a clear understanding of which license you need in your organization.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user164022 - PeerSpot reviewer
      Systems Administrator at a transportation company with 51-200 employees
      Vendor
      Nov 23, 2014
      We specifically like the file level restore and bandwith optimization. I'd like a friendlier UI.
      Pros and Cons
      • "It's a very straight forward software that does not require technical intervention."
      • "Retention policy isn't flexible enough to configure complex retention policy."

      What is most valuable?

      • Replication
      • Exchange Integration
      • Bandwidth Optimization
      • File Level Restore
      • VM Restore from backup

      How has it helped my organization?

      • Drastically reduce administrative effort
      • Friendly User Interface
      • Faster backup recovery
      • Disaster Recovery Plan
      • Decrease amount of backup completion

      What needs improvement?

      Retention Policy isn't flexible enough to configure complex retention policy.

      For how long have I used the solution?

      2 years - version 7

      What was my experience with deployment of the solution?

      No deployment problems.

      What do I think about the stability of the solution?

      No stability problems.

      What do I think about the scalability of the solution?

      No scability problems.

      How are customer service and technical support?

      Customer Service:

      Good

      Technical Support:

      Excellent

      Which solution did I use previously and why did I switch?

      vRanger

      How was the initial setup?

      Yes, just follow the Administrative/Quick guide, it's friendly user.

      What was our ROI?

      Upgrades, reduce administrative effort to do automation, disaster recovery.

      Which other solutions did I evaluate?

      • Acronis
      • BackupExec

      What other advice do I have?

      It's a very straight forward software that does not require technical intervention. Can fully integrate with VMware / Hyper-V without any issues. If your are not sure what is going to be the final decision, try It for free and see the results by yourself.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Senior Manager of Network at a tech services company with 51-200 employees
      Consultant
      Nov 23, 2014
      At the time we bought it, it was the only virtual backup product like this on the market.
      Pros and Cons
      • "The ability to instantly recover a virtual machine as compared to several hours with previous methods."

        What is most valuable?

        Flawless virtual machine backup.

        How has it helped my organization?

        Ability to have disaster recovery site capabilities integrated into our backup solution as well as a backup product that scales along with our needs.

        What needs improvement?

        None that I can think of.

        For how long have I used the solution?

        5 years. We just upgraded to version 8.

        What was my experience with deployment of the solution?

        Only one minor Microsoft related configuration issue that easily resolved.

        What do I think about the stability of the solution?

        No issues with stability.

        What do I think about the scalability of the solution?

        No issues with scalability.

        How are customer service and technical support?

        Customer Service:

        Very good. Every support call as been handled quickly and completely.

        Technical Support:

        Just as good.

        Which solution did I use previously and why did I switch?

        Symantec Backup Exec. Was not an effective solution for virtual machine backups.

        How was the initial setup?

        Very simple. More or less just click continue when prompted and then some fairly simple steps to setup the initial backup jobs.

        What about the implementation team?

        In-house.

        What was our ROI?

        The ability to instantly recover a virtual machine as compared to several hours with previous methods.

        What's my experience with pricing, setup cost, and licensing?

        I don't have the initial cost, but ongoing maintenance is very affordable.

        Which other solutions did I evaluate?

        Wasn't anything on the market at the time that really could compare to this.

        What other advice do I have?

        Get a free download and try it!

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        PeerSpot user
        PeerSpot user
        CTO with 51-200 employees
        Vendor
        Top 20
        Nov 23, 2014
        We are able to restore VM very fast, with 0 downtime. Could have ​more APIs with storage from different vendors.
        Pros and Cons
        • "We are able to restore VM very fast, with 0 downtime."

          What is most valuable?

          Granular restore and Vmware integration.

          How has it helped my organization?

          We are able to restore VM very fast, with 0 downtime.

          What needs improvement?

          More APIs with storage from different vendors.

          For how long have I used the solution?

          2 years.

          What was my experience with deployment of the solution?

          Issues with deployment - none.

          What do I think about the stability of the solution?

          Issues with stability - none

          What do I think about the scalability of the solution?

          Issues with scalability - none.

          How are customer service and technical support?

          Customer Service:

          Very good.

          Technical Support:

          Very good.

          Which solution did I use previously and why did I switch?

          HP Data Protector, we switched because Veeam was easier to manage and deploy.

          How was the initial setup?

          Straightforward.

          What about the implementation team?

          In-house one, my team has excellent expertise.

          What was our ROI?

          Almost instantly.

          What's my experience with pricing, setup cost, and licensing?

          Like 9000€.

          Which other solutions did I evaluate?

          None.

          What other advice do I have?

          Don't hesite to contact a Partner and ask them for a demo, you will love it!

          Disclosure: My company has a business relationship with this vendor other than being a customer. My company is partners with the vendor.
          PeerSpot user
          Chris Childerhose - PeerSpot reviewer
          Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
          Top 5LeaderboardReal User

          Veeam is working on storage snapshot integration and version 9 has some coming. Hopefully Nimble one day.

          it_user159822 - PeerSpot reviewer
          Principal Technology Manager at a financial services firm with 1,001-5,000 employees
          Real User
          Nov 20, 2014
          Best product on the market for Backing up and replicating Virtual infrastructure. Perfect with VMware.
          Pros and Cons
          • "Veeam Backup and Replication is in its own world - Nothing out there that is even close to this product that I could recommend."
          • "Standard version is poor - As you need to power Off/On virtual machines when backing up/Restoring where Enterprise edition you don't - If you have a big estate to manage stay away from Standard."

          What is most valuable?

          I use both features Backup and the replication for my 2nd Datacentre - Is my DR Solution.

          How has it helped my organization?

          Easy to use product, If you have a virtual environment and also are worried about putting in a DR solution - This is an easy product to get to grips with, Plugs into Vcentre and has the same feel as Vcentre. the replication feature is great - Seamless on enterprise version that I use for my DR solutions.

          What needs improvement?

          Standard version is poor - As you need to power Off/On virtual machines when backing up/Restoring where Enterprise edition you don't - If you have a big estate to manage stay away from Standard.

          For how long have I used the solution?

          Over 7 years now - Since ver 6.

          What was my experience with deployment of the solution?

          No - You can have this up and ready in less than half a day.

          What do I think about the stability of the solution?

          Veeam is dependant on Microsoft SQL and VMware or Microsoft Hypervisor so no.

          What do I think about the scalability of the solution?

          Limitations in VMware is 10000 and Citrix is 6600 VDI's, Veeam is charged at physical CPU so very scalable.

          How are customer service and technical support?

          Customer Service:

          I've not really had to deal with Customer service.

          Technical Support:

          Again not really had to deal with technical support.

          Which solution did I use previously and why did I switch?

          Veeam Backup and Replication is in its own world - Nothing out there that is even close to this product that I could recommend.

          How was the initial setup?

          Very simple to install. If you follow VMware Best practice and install a Vcentre on 1 physical and one Virtual, Same again with Microsoft SQL. Remember if you have a virtual farm failure your need to have it installed in a physical to bring back your virtual platforms - I have seen many of big company's also make this school boy error.

          What about the implementation team?

          I have implemented many times with an in house team.

          What's my experience with pricing, setup cost, and licensing?

          I have this installed on a 150k user base - My total spend is 3 Mil Us Dollars.

          What other advice do I have?

          It's the only solution for an enterprise Virtual environment.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          PeerSpot user
          it_user158727 - PeerSpot reviewer
          IT Senior Systems Engineer at a tech vendor with 51-200 employees
          Vendor
          Nov 19, 2014
          Very fast & reliable. I'd like to be able to do both VMware & Hyper-V backups at the same time.
          Pros and Cons
            • "Being able to do both VMware and Hyper-V backups at the same time. At the moment, as far as I know, you can only do one or the other."

            What is most valuable?

            Backup, Restore, Replication

            How has it helped my organization?

            Very fast & reliable backup, less management, fast restores

            What needs improvement?

            Being able to do both VMware & Hyper-V backups at the same time. At the moment, as far as I know, you can only do one or the other.

            For how long have I used the solution?

            3 - 3.5 years

            What was my experience with deployment of the solution?

            No deployment problems, super easy.

            What do I think about the stability of the solution?

            No stability problems, very stable.

            What do I think about the scalability of the solution?

            No scalability issues, easy to scale.

            How are customer service and technical support?

            Customer Service:

            Very good.

            Technical Support:

            Very good.

            Which solution did I use previously and why did I switch?

            Yes, Symantec Backup Exe. It never worked well work virtualization. Backups always failed & spent too much time trying to figure out why it did not work & how to fix it.

            How was the initial setup?

            Easy, very straight forward using current technologies.

            What about the implementation team?

            In-House

            What's my experience with pricing, setup cost, and licensing?

            I think about $8,500

            Which other solutions did I evaluate?

            Yes, VMware backup solution, Acronis, Symantec

            What other advice do I have?

            Go ahead, super easy & good product

            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            PeerSpot user
            Buyer's Guide
            Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
            Updated: October 2026
            Buyer's Guide
            Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.