Try our new research platform with insights from 80,000+ expert users
it_user168507 - PeerSpot reviewer
Senior System Engineer at a tech services company with 1,001-5,000 employees
Real User
Physical servers backup could be improved but the simplicity of the product is great.

What is most valuable?

- CBT (Change block tracking)

- Agent less

- Replication

- Dedupe

How has it helped my organization?

- Reducing backup storage

- Reducing backup time

What needs improvement?

Physical servers backup.

For how long have I used the solution?

2 Years.

Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,956 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Yes, but solved in a few time by the support.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Customer Service:

10/10 - Very fast answer and follow up.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

Symantec Netbackup. We changed when we saw the promise of Veeam.

And these promises have been delivered!

How was the initial setup?

Straightforward. More simple to administrate than a Netbackup or other one.

What about the implementation team?

No, we implemented in house, with help of the support line.

What was our ROI?

Divide the cost of the backup by 2!

What's my experience with pricing, setup cost, and licensing?

Actually, the cost is more than one hour of work per day (at maximum). I don't know the real cost of installation.

Which other solutions did I evaluate?

None, this is a competitive upgrade purposed by Veeam.

What other advice do I have?

Simplicity!

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam partner.
PeerSpot user
it_user165984 - PeerSpot reviewer
Senior System Integrator at a tech services company with 51-200 employees
Consultant
We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI is one year.

I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward.

I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,956 professionals have used our research since 2012.
PeerSpot user
Backup & Storage Systems Manager at a university with 501-1,000 employees
Vendor
Most valuable features are explorer for exchange and instant vm recovery. Veeam Vpower Technology could be better.

What is most valuable?

The most valuable features of this product are "explorer for exchange" and "instant vm recovery."

How has it helped my organization?

One of our managers lost his mail box completely and using my product's explorer for exchange function I installed only that user's mail box without turning back to all exchange back up folder.

What needs improvement?

"Veeam Vpower Technology" is the area of this product that is open for improvement.

For how long have I used the solution?

I have been using this solution for 3 years.

What was my experience with deployment of the solution?

I haven't encountered any issues with deployment for 3 years.

What do I think about the stability of the solution?

The product has a flexible and improvable structure.

What do I think about the scalability of the solution?

As I said before the product has a versatile conformation.

How are customer service and technical support?

Customer Service:

I rate the level of customer service 9 out of 10.

Technical Support:

The level of technical support is a 10 out of 10.

Which solution did I use previously and why did I switch?

I have previously used many different solutions and choose Veeam for its quick and correct solutions for my problems.

How was the initial setup?

The initial setup of "Veeam Backup & Replication" is straightforward and easy.

What about the implementation team?

I implemented the product myself on my own. I am the responsible system engineer supervising all back up systems and Veeam Products.

What's my experience with pricing, setup cost, and licensing?

Our original setup cost for this product was a fair price and we don't have any extra costs.

Which other solutions did I evaluate?

Before choosing this product, I evaluated products of Symantec and Acronis.

What other advice do I have?

I advise this product to all system managers who need to use back up systems.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user165915 - PeerSpot reviewer
IT Systems Engineer at a healthcare company with 51-200 employees
Vendor
With this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and 20 Hospitals.

What is most valuable?

Continuous Data Backup and Replication features that allow us to have our entire Virtual Infrastructure recoverable in minutes.

How has it helped my organization?

Before this product we were using something else that was entirely unreliable for our company. Backups need to be counted on. In Feb of 2014 in Columbus, Ohio there was a major Power Failure downtown that was the result of a gas explosion of the corner of our Data Center. Entire Data Center was offline for a week. (Catastrophic Event could be classified as a Disaster). With a proper configuration of this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and restore functionality to about 20 Hospitals and Imaging centers around the state of Ohio. (Tier1 systems were restored with in 30 minutes and remaining filtered in).

What needs improvement?

  • Being able to Backup from Cloud Services like Azure
  • Better Logging to assist you in determining root causes of failures
  • Better Traffic Throttle Monitoring

For how long have I used the solution?

18 months.

What was my experience with deployment of the solution?

Yes but easily resolved with the support from our Sales/Tech team provided by VEEAM.

What do I think about the stability of the solution?

None.

How are customer service and technical support?

Customer Service:

Very Good.

Technical Support:

Very Good.

Which solution did I use previously and why did I switch?

Unreliable /success-failure rates.

How was the initial setup?

Very Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Hard to say but I would say the company wouldn't be around based on the event described above.

What's my experience with pricing, setup cost, and licensing?

Initial Software costs includes 3 yrs of support = $65000 for 20 HyperV Servers.

Which other solutions did I evaluate?

We looked at AppAssure (DELL) and CommVault.

What other advice do I have?

Do your research but by far this is one of the best products out there. Agentless is a very good thing to leverage in a Backup Software.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

I like that idea of backing up from Azure since you can restore to it why not back it up. Hopefully this is a suggestion they look to implement. Also wish too logging was easier to read and determine causes of failures but then we would put support out of jobs. :)

it_user165912 - PeerSpot reviewer
Information Systems Manager at a energy/utilities company with 501-1,000 employees
Vendor
​Backup of physical could be improved but individual item restoration is very useful.

Valuable Features

VM Replication, Individual item restore.

Improvements to My Organization

Improved virtual infrastructures backup and recovery.

Room for Improvement

Backup of Physical could be improved. Additionally, customer service needs improvement.

Use of Solution

2 years.

Customer Service and Technical Support

Customer Service:

Customer service needs improvement.

Technical Support:

Good.

Initial Setup

Initial setup for Virtual was bit complex.

Implementation Team

In-house.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user165585 - PeerSpot reviewer
System Engineer at a energy/utilities company with 51-200 employees
Vendor
Previously used a different solution, but Veeam was easier to setup and use. Very good product for a mid-range company.

How has it helped my organization?

Able to backup virtual servers and setup and DR for critical applications.

What needs improvement?

File recovery could be better.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No problems with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

I would rate the customer service as a 4/5.

Technical Support:

I would rate technical support a 5/5.

Which solution did I use previously and why did I switch?

Yes, Veeam was easier to setup and use.

How was the initial setup?

Easy to setup without any complexities. Finding the area to insert your license was a bit challenging.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Between $500-1000.

Which other solutions did I evaluate?

No.

What other advice do I have?

Very good product for a mid-range company. Backup and recovery is made easy. DR snapshots are great and easy to restore when needed.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user165570 - PeerSpot reviewer
System Engineer at a healthcare company with 51-200 employees
Vendor
I love the ability to either restore the entire VM or just a single file if needed, it saved us a lot of pain and money.

What is most valuable?

There is no one feature that is most important. I love the ability to either restore the entire VM or just a single file if needed. We have had to restore VMs both ways and it saved us a lot of pain and money. The speed of the restore jobs was extremely quick as well.

How has it helped my organization?

It has given us the ability to restore our systems very, very quickly. The backups run very quickly as well, which helps us free up bandwidth on our network.

What needs improvement?

They still don’t have a plugin for use with EMC Data Domain. All else is fantastic.

For how long have I used the solution?

We have been using Veeam Backup and Replication for about 3 years.

What was my experience with deployment of the solution?

No problems with deployment.

What do I think about the stability of the solution?

We have not had issues with stability.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

The customer service is excellent!

Technical Support:

Technical support is fantastic. Not only do they understand the product very well, but they also help the end user to understand how to troubleshoot the issue as well. They are also really friendly and kind.

Which solution did I use previously and why did I switch?

Yes. Initially, we used Norton’s Backup Exec. We switched primarily because we were virtualizing our entire infrastructure

How was the initial setup?

It was pretty straightforward in my book. I thought it was very user-friendly. The documentation is very good as well.

What about the implementation team?

We did the entire implementation in-house.

What other advice do I have?

Check to see if they have a plug-in for your storage vendor.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Systems Administrator at a tech services company with 51-200 employees
Consultant
Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB).

What is most valuable?

Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB). These are a “must”.

How has it helped my organization?

The tool SureBackup allows me to check, once a month in my case, the situation of my backups: I always have the truth about my backups. Regarding the tool Replication, we use it for customers who do not have large financial resources, while allowing us to have the opportunity to restore their ambient edi production in the shortest time possible.

What needs improvement?

There is always scope for improvement (in fact with the v8 version there will be improvements in fact!), But already it is great!

For how long have I used the solution?

For 1 year.

What was my experience with deployment of the solution?

The deployment of this product is the most simple there is. Following step by step instructions in 10 minutes is all set.

What do I think about the stability of the solution?

No problem of stability. At most problems can occur with very large volumes of data (for example, VM that occupy more than 7TB data ... but in this case, do not know how many other products fail to complete this operation).

What do I think about the scalability of the solution?

It depends on the type of license you use.

How are customer service and technical support?

Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would say that is a good thing.)

Which solution did I use previously and why did I switch?

Before using VEEAM, we were using Symantec Backup Exec. Unfortunately, it gave us many problems. Especially for some customers: it signaled the completion of backups, while in fact created only empty files.

How was the initial setup?

As mentioned in a previous question, is extremely simple and direct.

What about the implementation team?

All the infrastructure of our customers have been fully designed and implemented by us.

What's my experience with pricing, setup cost, and licensing?

Given the simplicity of installation and implementation, its initial cost is very low. Of course, having the ability to automate the verification of backups, having the ability to perform a restore also from the Help Desk group and, finally, having very few problems with backup, keeps management costs remaining low.

Which other solutions did I evaluate?

We also evaluated the product of StorageCraft but, I would say, is too young.

What other advice do I have?

It is a product with significant potential that can be positioned transversely on many case. The same reply can be made from the same VMware but we will not have a platform to test to see if it works (in VEEAM called Virtual LAb). To get a better solution, you switch to the Site Recovery Manager, but the costs are very high and certainly is a solution for much larger companies. The product is very reliable, easy to manage, and, above all, complete.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. I have been having challenges with Samantha lately and hope to move completely to Veeam in the near future.

Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.