The fact that it comes with backup and replication is a must. The integration with EMC Data Domain and similar products is also a very good feature. The same can be said about the backups from storage snapshots.
Professional Services at a tech vendor with 51-200 employees
It is simple to install, configure and manage.
What is most valuable?
How has it helped my organization?
We use Veeam with EMC Data Domain. This allowed us to simplify our backup processes and enable us to have faster and more streamlined backup jobs. It's also easier to manage than our previous solution with huge space savings. Since Veeam also allows us to replicate machines we use that feature in a way that provide us more flexibility when we need to test some updates or changes without risking our production environment.
What needs improvement?
The downside is when you need to backup physical servers as usually most organizations aren't running a 100% virtualized environment so that can be an issue. Another issue is when clients have file level data on storage and need or want to backup using NDMP as I believe that this isn't supported yet.
What was my experience with deployment of the solution?
We had no issues deploying it.
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What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
How was the initial setup?
It's simple to install and configure.
What other advice do I have?
If most, or all, of your environment is based on virtual machines and you want something that is simple to install, configure and manage but above all else, something that backups and restores your data successfully then Veeam is your product.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are Veeam partners. We resell Veeam products and services.
System and network administrator at a government
The 3-2-1 backup rule is good -- it has three copies of data, two different medias, with one off-site copy.
What is most valuable?
It is installed and configured in 15 minutes. It is reliable and you can really count on its restore jobs. It also provides very good deduplication alongside fast backup/restore on tape and instant VM recovery and allowing you to restore a VM onto an NFS mount point anywhere you want on a Windows 2012 Server. Veeam's 3-2-1 backup rule is also good where it has three copies of data, two different medias, with one off-site copy. Lastly, we're able to sandbox VMs without impacting the production environment.
How has it helped my organization?
In a fully virtualized environment, the ability to perform instant or quick restore full VM is invaluable, and because this product is reliable, I often forget the backup appliance for weeks or months.
Veeam Backup makes me more confident and agile in managing and maintaining my IT infrastructure.
What needs improvement?
Since this is a pure 95 % virtualized solution for Hyper-V or vSphere, this product could do more to backup individual files, databases, and or complete guest OS. For now, I have to backup NAS, and doing this for individual files is a pain in the neck and I have to play with two different backup solutions. Also, Veeam will not backup a physical server.
For how long have I used the solution?
I've been using it since v6.0 in 2013. It was used in parallel with VMware VDR, and then VDP but it was quickly abandoned for a full Veeam solution.
What was my experience with deployment of the solution?
We have had no issues with the deployment.
What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
I have ordered more socket CPU licenses but I do not know if this will be easy or painful. There is nothing to do when adding clusters/hosts except checking the number of CPUs allowed.
How are customer service and technical support?
Customer Service:
I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.
Technical Support:On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.
Which solution did I use previously and why did I switch?
Prior to Veeam, I used VMware VDR, and then VDP (> vSphere 5.x).
How was the initial setup?
It's complete in 15 minutes. It's so easy that even a child could schedule bakcups. It was the same when upgrading from v8.0 to 9.0. It was simply a click and wait job and completed within 10 minutes.
What about the implementation team?
I’m responsible for choosing and implementing this product. I discovered Veeam through my previous jobs. In this one, it was already implemented by local IT engineers.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are OK, they are a good average when compared to their competitors. The only issue I have is having three NetApp filers and not being able to backup/restore from snapshots, SnapMirror, or SnapVault. So if I had more money, I’d head directly to the Enterprise “Plus” Edition. The Standard Edition is not supposed to manage tapes or deduplication and is limited to small infrastructure environments.
Which other solutions did I evaluate?
I’m not a specialist of EMC Avamar, but I think that Avamar is more universal (backup of NAS for example), but it is way more expensive and complex than Veeam. I didn’t evaluate any other commercial solution.
What other advice do I have?
There's no need to buy direct attached disks, as you can just build from scratch a “Veeam appliance” with a a big 2U 8 core Xeon server with 16 GB RAM and lot of SAS disks (at least 2 RAID). You then add Windows Server OS and the Veeam software. With this setup, you won’t need extra space, separate SANs, or network switches, except maybe for your LTO drives.
Otherwise, use some VMs for Veeams and separate the proxy so you can make your big physical server a repository. Do not allow your physical server to backup your ESXi hosts with VMFS datastores, as you might not find your VMs in the VMDK virtual disks.
Most important though is to always test your real recovery abilities and try to simulate total failures of a SAN direct attached volume for example, or even from your backup system.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Solutions Engineer at a tech company with 501-1,000 employees
You can bring back up applications within five minutes if needed. When the disk capacity is getting low, you have to clear the backup disk & then perform the backup.
Valuable Features
Instant Veeam Recovery is invaluable as it has eliminated the need for High Availability as you can bring back up applications within five minutes if needed.
Improvements to My Organization
In term of cost saving, it does reflect the justification made to the management to invest on Veeam B&R rather than build a redundant high availability in either Virtualize or physical environment which is costly to manage and maintain. With IVR, you can also improve your recovery point objective (RPO) and recovery time objective (RTO) by bringing up the VM within a short period of time, thus minimizing the troubleshooting duration.
Room for Improvement
I'm not sure if others has the same issue as mine but the full recovery file (.VBK) growth is really causing our customer a headache as they have to perform a full backup, and when the disk capacity is getting low, you have to clear the backup disk and then perform the backup. The previous version seemed to have better integration as it removed blocks from the full VBK file during the backup.
Use of Solution
I've been working with it for around four to five years.
Deployment Issues
We have had no issues with the deployment.
Stability Issues
You have to plan for a higher disk throughput rate since the Veeam restore target is to disk, and the full recovery time can be a nightmare especially if you're recovering to thin disk which is super slow.
Scalability Issues
I have noticed in the new version has some issues with VBK growth which I didn't experience in the previous version. The VBK file will keep on growing, and although some features are added to contain the growth such as compaction & BitLocker, I've not seen any improvement yet.
Customer Service and Technical Support
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back eight hours after I logged it.
Initial Setup
It's really straightforward and very user friendly.
Implementation Team
We're a systems integrator and we deploy it to different environments. Veeam has great documentation for deployment and planning on their website. My only advice to is to include a scenario base during recovery for example, whenever you do IVR, expect throughput to be slow as it will be mounted from backup repository.
Other Solutions Considered
For most customers who don't have budget issues, we usually recommend Commvault. One of the reasons that we recommend Commvault is the ability for the corporate division to use it globally. I find Commvault has a better R&D team and can accommodate most hypervisors currently on the market. The latest one that Commvault supports is Nutanix AHV which has added value to its product portfolio. With the growing popularity of hyper converged systems, this decision is timely. However, Commvault price is high, and can be very expensive if you're going with their Capacity license. I just hope Veeam product team will include AHV compatibility in the next release.
Other Advice
Backup is not much of a concern, but for recovery you do have to plan for additional capacity especially when you want to redirect your restore. Veeam's planning recommendation should include for customers to assign a VM as a thick disk for recovery purposes.
Disclosure: My company has a business relationship with this vendor other than being a customer. We're a reseller of this product.
Technical Operations Team Lead - EU at a tech services company with 501-1,000 employees
We utilize the integration with VMware. Reporting via PowerShell is useful for our daily checks.
Valuable Features
The overall backup tools, as we use this to prevent data loss.
Improvements to My Organization
Coming from tape backup environment to using Veeam and cloud upload dramatically changed and improved our backup process. The increase in backup speed was truly amazing, backup windows shrunk, we can also perform more frequent backups if more protection is required. There is obviously also the integration with VMware (which we utilize) and administration via PowerShell. All this, together with CloudBerry allowed us to fully automate our backup and offsite upload process. Reporting via PowerShell is extremely useful too i.e. for our daily checks.
Room for Improvement
Below, you’ll find various suggestions from both my admins and myself that would improve Veeam Backup
- Built in upload to external storage. Using apps like Cloudberry, even though it can be automated, just adds unnecessarily complexity and one more point to break
- Integrated and intuitive orphaned snapshot management. When things go wrong during backups, you can be left with orphaned snapshots consuming more space on your storage than is immediately visible. This can be very problematic under certain conditions. Integrated visibility into this would be very helpful in these cases.
- Ability to shrink VRB files as servers are removed from jobs
- Ability to reconnect VRB’s in the chain
- Ability to attach and backup physical servers
- Better visibility of deduplication percentages
Deployment Issues
Only issues were with licensing. Mixed versions across sites made licensing a bit difficult. Also, having to use Cloudberry to upload to AWS S3 is not ideal, although it does work OK.
Stability Issues
The product is very stable.
Scalability Issues
It is highly scalable.
Customer Service and Technical Support
I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.
Initial Setup
Setup is very straightforward. Creating backup jobs and remote storage learning curve is not intuitive, but a quick scan of the documentation allows for quick study. Difficulty level is low.
However, having to use a separate application (Cloudberry) to upload to AWS S3 is very cumbersome and seems like something that should be integrated into the core product.
Implementation Team
We performed it in-house and did not use a vendor team or a consultant.
Other Solutions Considered
I wasn’t part of that project, but I believe at the time we also looked at AppAssure and Veeam was more flexible for us and more economical too.
Other Advice
This is perfect backup solution for small to medium businesses that have an onsite VM environment. If you’re using AWS S3 for off-site then look elsewhere. This does not support it natively despite what their marketing might lead one to believe.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems/Network Administrator at a printing company
We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.
What is most valuable?
Ease of VM and File Restores. The ability to restore an entire VM and guest OS files is invaluable.
How has it helped my organization?
We have been able to move away from file-based backups, and now have total VMs protected.
What needs improvement?
I'd like to see more vendors added for the new array-based backup platform. More IT shops will be able to take advantage of this new backup technology. Using the native VADP snapshot functionality can stress out the VMware kernel.
For how long have I used the solution?
I've been using it for four years.
What was my experience with deployment of the solution?
It was mostly a smooth transition, but I would caution against using Veeam to back up a SQL 2000 database though, if anyone still has SQL 2000 databases in production. SQL 2000 databases do not acquiesce when snapshots are taken, and the entire SQL database can become corrupted. The SQL 2000 VM must be powered off before the VM backup. I learned that the hard way.
What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
Which solution did I use previously and why did I switch?
We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.
How was the initial setup?
It was very straightforward, no issues.
What about the implementation team?
It was done in-house with assistance from our network engineer. It is important to have use a SQL database version for Veeam that matches your production SQL database version.
What's my experience with pricing, setup cost, and licensing?
I would advise you to buy the service contract, as you will get all the version updates for free, which can save money in the long run.
What other advice do I have?
We have not implemented the array-based functionality as of yet. We elected to install a 10 Gb NIC for the main back up pipeline. The new 10 Gb connection has increased backup performance by 20%, and I believe the array-based platform has seen 40% performance increases. We are backing up to SATA drives, so we are trying the 10 Gb route first. If we decide to backup to an all flash array, then maybe the array-based platform will be considered.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a tech services company
Reliability of backup process are valuable as this is used as a failover migration tool.
Valuable Features
Instant recovery of VMs, reliability of backup process are valuable as this is used as a failover migration tool.
Improvements to My Organization
We had a vendor screw up a financial accounting program at tax season, a critical time for one of our customers. We were able to roll the VM back in under five minutes, and users were back on the software in under 10 minutes from restore.
Room for Improvement
The software really needs to expand into physical machines backups. Endpoint Protection is a good start, but physical backups are the missing component to crush the competition.
Use of Solution
I've been using it for three years.
Deployment Issues
We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experience
Stability Issues
There have been no performance issues.
Scalability Issues
Scalability is all about bandwidth, so the only issue we had was trying to guess how much bandwidth we would need.
Customer Service and Technical Support
It can take a while to get a recovery engineer on the phone, but once you get one the support is excellent. Follow up on issues has been exemplary.
Initial Setup
It is simple to setup and the documentation covers just about everything you need to know.
Implementation Team
This was all setup in house.
Pricing, Setup Cost and Licensing
The pricing is reasonable, but tracking and purchase levels are unnecessarily complicated.
Other Solutions Considered
I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.
Other Advice
By far it is the best virtualization protection product, but lacking in the physical protection space. It does physical backups, but it fells like an after thought.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
@Matt, a number of different hardware configurations were used with a variety of storage systems. HP Proliant, Dell Rxxx servers, Dell Compellent storage to name a few.
Windows System Administrator at a media company with 1,001-5,000 employees
We can now perform restores as file level instead of the whole VM.
What is most valuable?
The ease of use of the product and overall confidence in the product and Veeam support are valuable.
How has it helped my organization?
We can now perform restores as file level instead of the whole VM.
What needs improvement?
A better reporting function where we can see all the job statistics as standard rather than buying this feature with Veeam One.
For how long have I used the solution?
I've been using it for six to eight months.
What was my experience with deployment of the solution?
We have had no issues with the deployment.
What do I think about the stability of the solution?
Using Synthetic Full Backup caused issues with storage, but since switching to True Full Backup everything seams to be fine.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
How are customer service and technical support?
It's 10/10.
Which solution did I use previously and why did I switch?
We used an in house script, which did not address a file level restore.
How was the initial setup?
It was fine, but the current setup process could do with some tweaking. It would be nice to have more advice on domain controller restores.
What about the implementation team?
We performed it in-house.
What other advice do I have?
Try it first and see if it does what you want.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer with 51-200 employees
Instant VM Recovery is valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).
Valuable Features
Sure Backup is valuable because of its capability to test every backup of virtual machines. Instant VM Recovery is also valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).
Improvements to My Organization
Using Veeam as a primary backup tool for the virtual environment we were able to reduce drastically the backup windows and offer better services for provisioning VMs for both the testing and development environments.
Room for Improvement
We would like the ability to backup physical servers. Most organizations still have some of their applications and services running on physical hardware and do not want to deal with multiple backup solutions.
Use of Solution
I've been using it for four years.
Deployment Issues
Main issues were related to sizing the correct infrastructure as Veeam solution needs many components (such as Proxy Servers, Repositories, WAN Accelerators, etc.) for a complete Backup & Replication solution. For medium/large environments, initial configuration may take some time.
Stability Issues
We have had no issues with the performance.
Scalability Issues
It's been able to scale for our needs.
Customer Service and Technical Support
I've not yet had to use their tech support.
Initial Setup
Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.
Implementation Team
We did it in-house after receiving training from the vendor. In case your company does not have sufficient technical resources, the best option is to contract Professional Services from Veeam Partners.
Pricing, Setup Cost and Licensing
The price is very attractive and probably the lowest on the market for an enterprise backup tool.
Other Solutions Considered
For only virtual backups I have evaluated TSM and CommVault. Veeam is by far the solution that delivers a complete set of features for a small price. And the administration is much more easy.
Other Advice
Do a PoC and compare cost x benefits with other solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam partner.
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Physical server backup is coming in 9.5 and works very well. Beta testing right now with this and Nimble integration. Also Veeam does back up individual files like databases and OS. Not sure why you would not see this.