TitanHQ SpamTitan Reviews

We use it for domain spam filtering. You put the original MX records on their server and the mail goes to them and then back to you, clean.

One way that TitanHQ positions me, as a reseller, to acquire new business is that what they have is comprehensive. It's not any one thing that does it. It's a conglomeration of product offerings. The group of products that we can offer makes us look better because we're offering a comprehensive suite of solutions.

Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk.

SpamTitan helps improve your spam catch-rate and reduce your false-positive rate. It depends on the domain, but in general it blocks spam email which amounts to about 60-plus percent of the email that people receive. It makes them that much more efficient.

The user interface and user experience of SpamTitan are very good. It's easy to use and very intuitive. No end-user is going to buy the product. A company or a reseller is going to buy it for them. As one of those resellers, I know that our users get a daily report and they can un-quarantine something, or block it in the future.

They could improve on the color of the interface.

I've been using TitanHQ SpamTitan for four or five years.

I pay them a flat price for space on a shared server and I can then set up unlimited domains and up to 200 email addresses.

The stability is extremely high.

It's an all-in solution. We have it across five domains and there are about 175 users.

The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product can say it is as good as it wants, but without support, no product is useful.

Their support is well above average. They are way better than the average tech support you get from other companies.

Positive

I used to use a different product and I was pretty happy with it, but then it had a technology fallout and it disappeared off the planet. We couldn't get to our system. Their phones were out for a month and the service was down for a month and we just had to get away from them.

I had Googled SpamTitan, from the TitanHQ line of products, and had gotten very good feedback about them. I decided to give them a try because I needed a new solution. The service worked and the tech support is great.

The setup is another area where we go back to the support they provide. Their support department holds your hand and helps you get through the process. I did four or five domains over a couple of hours on a weekend.

It's pretty simple, just a matter of making sure you have control of the DNS and updating the MX records.

It just takes one person for deployment and maintenance.

The biggest lesson I've learned from using the solution is that there are a lot of nasty emails out there.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

I've been using TitanHQ SpamTitan for about two years.

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

Totally scalable - although we're unlikely to need it to be.

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

Positive

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

in house.

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

We use SpamTitan as our preliminary filter for all inbound emails.

After implementing SpamTitan, we're less bothered by irrelevant spam messages and less concerned about viruses and macro-enabled files getting through because the rules are configured to stop them. It eases security headaches while improving the user experience because there's less spam. SpamTitan also reduces the administrative and security burden because it deals with threats before they can even get into our network. 

About 37 percent of our inbound email is clean, and SpamTitan blocks the remaining 63 percent. That gives some idea of how much junk it cuts out. The solution has improved our spam catch rate while reducing false positives. It has saved us substantial time and hassles sifting through that. 

I joined this company five years ago, and SpamTitan was one of the first solutions I installed. Inbound spam dropped by 95 percent. Some still get through, obviously. You have to draw a fine line because you don't want to block valid emails. Instead of locking it all the way down, we lock it down as much as possible. In the end, people have to put up with a few spam emails rather than missing valid emails that might have been blocked.

The user interface is intuitive and straightforward. All the functions are self-evident from the titles on the menus. They're crystal clear, and the in-application help is handy.

Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with. 

I've been using SpamTitan for about seven or eight years.

Stability has never been an issue. I've been using it for seven years in total. I've only had one problem, and that was my fault for not following the correct procedures during a system update. I opened a ticket with TitanHQ support, and they fixed it in about 30 minutes.

SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time.  

We have roughly 250 users, including everybody from the CEO to warehouse workers. They don't use the program directly, but they benefit from having their email filtered. 

TitanHQ support is absolutely brilliant, a perfect 10 out of 10. In addition to SpamTitan, we also use WebTitan, their cloud-based web filtering solution. I've had to contact support maybe two or three times in the past five years. On each occasion, communication and rectification of the issue have been outstanding. They're on it.

Positive

I have used other products, but it's been a while. We previously used Mimecast, and it was also an excellent solution but considerably more expensive. Both solutions are stable and have great support. 

Setting up SpamTitan is effortless. We got TitanHQ to set up a private cloud for us. Once the server was live, it was just a matter of reconfiguring my DNS MX records to route all inbound emails through SpamTitan. After that, I configured SpamTitan to route inbound emails to our Office 365 environment. It literally took me 20 minutes to get it running.

We had zero problems setting up and configuring SpamTitan. We didn't need to contact support. It runs out of the box. You only need to do some configuration to customize it for your use case. Total deployment time was about three to four weeks from the initial purchase order to going live. 

After the setup, one person is more than enough to maintain SpamTitan. We don't have a dedicated person for the solution because it needs little input. Once it's set up, it just runs. It's a fantastic product.

I did the installation myself because I've used it before. We purchased it directly through TitanHQ. The initial setup was perfectly straightforward, and I did the fine tweaking myself over a period of time.

We've seen a 95 percent reduction in inbound spam and an equivalent reduction in inbound, malicious, phishing emails, and virus emails. You can't get a better return on investment than improving your security.

I rate SpamTitan 10 out of 10. It's a great option if you are looking for an efficient, reliable, easy-to-use email filtering solution that doesn't require onsite IT people to maintain. You don't need a technical understanding of email protocols and security to use it.

My advice is to look at the pros and cons of all the email filtering solutions and pick one that best fits your budget and security requirements. I can't say that SpamTitan is the right solution for everybody, but it's certainly perfect for us. I'm extremely happy with it and have been for years. It does what it says on the tin. SpamTitan is reasonably priced, and TitanHQ 's tech support is excellent. I can't speak highly enough of those guys.

We use Microsoft exchange for our email and this solution for anti-spam email security. 

One of the use cases is, since we migrated from G Suite to Microsoft Office 365, we were experiencing lots of unwanted emails, payload or attachments, and some phishing emails from unknown sources being sent to our company email. Previously we have experienced a lot of this type of email traffic with G Suite as well. This is the first time the company is using an anti-spam or email solution.

I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers.

The antivirus scan engines that they have incorporated with the solution are powerful.

The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed.

In an upcoming release, it would be beneficial to add DNS filtering or something that is capable of identifying the URLs that are harmful to a computer if it is clicked. We are currently looking for these features. However, we have been told they are currently in development and will be available this year.

I have been using this solution for approximately five years.

I have been using this solution in my previous company and they have been using it just before I left in 2018. This is the second time I recommend this solution to a company because of its reliability.

This solution only has one purpose and that is for segregating emails. There are a lot of other competitors that have offered more. We are currently looking into other vendors for these additional features.

We have approximately 1700 licensed users of Office 365 being protected by this solution.

The technical support is responsive. However, I did experience some delays and this is only due to the time difference from where I am located. They are completely straightforward when giving their support.

We use Microsoft Exchange Online in conjunction with this solution.

The initial setup was straightforward.

We are on a per-user or per-mailbox monthly subscription. We are happy with the price of the solution. When comparing it to other solutions it is much cheaper.

I have evaluated Microsoft Defender.

I would highly recommend this solution to others.

I rate TitanHQ SpamTitan a nine out of ten.

It's the only product we use for filtering spam and viruses, et cetera.

The fact that it blocks most of the spam—and about 75 percent of all emails coming in is spam—is a great help. We still have some spam emails that pass through because they are more and more complex, but when we need help to configure the solution, TitanHQ is always there to help with an issue that we may have.

It definitely helps save employees' time. Having to sort through junk email was becoming a problem. Most of our users rarely get spam now. We also don't have to worry about them deleting something that is valid because. When you have too much junk, you may also delete stuff that is not junk.

The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful.

We do have a few users, like the president of our organization, whose email address is everywhere, who still get some spam and we can't really block it because it's always coming from different addresses.

Also, it's a bit complex, but if you want a lot of features, it has to be kind of complex, and they have good support. When you can't find something, they help you to find it.

SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change.

I have been using SpamTitan for at least 15 years.

The stability is very good. We have never had any issues with its stability.

We used previous solutions a long time ago, but the stability of SpamTitan versus them is better because, now, everything is virtual. At that time, most solutions were on-premises, but SpamTitan had the virtual appliance from the beginning, so it was better. Getting email is one of the most important things for our company.

The scalability is very good too. You just need licenses for the number of users that you have.

I have contacted their technical support several times. They're very good.

I don't have a competing solution, but their support is very good compared to the support we get for other products, who have their support based in India. It's definitely better. They always know what they're talking about and they provide a quick response. Even if it's something that you are doing wrong, they don't just try to close the case, they try to resolve your issue.

Positive

We used a free product and we also used a Norton product for some time, but it wasn't working as well as SpamTitan does. It was a consultant who worked for us who told me about the product and I tried it and it was definitely better than all the other ones that we tried before.

SpamTitan delivered performance and the price was quite good. I haven't compared it recently, and the price has increased in recent years, but the price and performance, at the time, were the key factors.

The initial deployment was pretty easy. The fact that it's easy to install was only of average importance when deciding to use the solution. I do everything regarding IT in our organization. If it's complex, it's still only going to be installed once, and then you just update it. There isn't much maintenance or involvement with it and we don't need a lot of people to know the solution.

I did it myself.

For the service, the pricing is reasonable.

We don't use other solutions so we can't really compare.

We are an MSP and we install SpamTitan on our customers' domains.

As we are partners with TitanHQ, there are benefits that we can pass on to our customers. One of the biggest benefits is added security. Email is the primary mode of infection for viruses, and SpamTitan helps to protect us in that regard.

With respect to profitability, TitanHQ absolutely helps us. Their staff is always very kind and helpful during our interactions. We have not had any problems with their service and we continue to offer it to our customers.

Our clients have a real benefit with SpamTitan that comes from an added layer of security. The clients may not see it themselves but every day, I see how many threats have been blocked. Those threats may not have been blocked with a native solution, such as Office 365 or Google Anti Spam.

SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate. I do not have exact numbers available but for our customers that originally reported a high number of spam emails, they have received much less since we put the SpamTitan filter in place. They have less exposure to threats.

The employees have a quarantine report delivered to their inbox, and it shows a productivity gain for them because they spend less time filtering messages.

We make use of the geo-blocking feature for our clients. For example, we are currently blocking emails from Russia. I have not specifically analyzed the results since putting this in place; however, I was seeing an increase in threats from Russia and this was what we did to address the situation.

The geo-blocking feature is very important to us because it's an easy way to block possible threats. There are some countries, such as smaller ones in other parts of the world, that our customers have no reason to communicate with. Considering the fact that many threats come from such countries, the ability to block them based on geography is a wonderful feature. It's also easy to put in place.

We are able to put in geo-blocking exceptions based on a trusted sender's IP, domain, or email address, although we have no need for that at the moment. 

The quarantine report is easy to navigate.

The interface is a little outdated. The menus are simplistic and visually, it's pretty old. The comments that I received from people were that they did not find the interface very intuitive. They had to do a lot of searching for things. This is something that could be improved.

I have been working with TitanHQ SpamTitan for approximately one year.

The product is stable although we did have a few issues with the quarantine report, where it was not being generated properly. Each time, I contacted the support team and they put something in place to avoid such problems in the future. Now, it has been several months and I haven't had any trouble.

This product scales pretty well and the integration with other products is good. For example, it integrates with each user's mailbox. It links to them and can send information directly to each inbox. 

We have between 20 and 25 customers now on the service, and more than 100 on it in production.

TitanHQ helps us with any technical difficulty that we are having.

I would rate the support a ten out of ten. They helped us many times and were always very professional. They provided much more information about the problem and solution that I had asked for, exceeding my expectations.

When compared to other vendors, my experience with TitanHQ support has been much better, and not even on the same level.

Positive

We used to use a local solution, called Zerospam. However, they were bought by a competitor and after that, the service was really poor. Consequently, we had to choose another product to continue offering the service to our customers.

We did a lot of research and chose TitanHQ primarily based on the comments of other IT professionals.

With respect to our customers, most or all of them were using the default Office 365 spam filter. We promoted SpamTitan and installed it, and there was no case where our customers initiated the switch from one product to another. We did not offer them alternative filter options.

The initial setup is pretty easy, and I didn't have any big issues during the process. The support was helpful when I had questions about the configuration.

The pricing for this solution is fair, and comparable with other products.

I have used the spam filter with Office 365 and find that the quarantine report is clunky, and not as easy to navigate as compared to SpamTitan.

I would rate this solution a nine out of ten.

It is used for any filtering pertaining to email: viral filtering, scam filtering, and spam filtering. We have implemented it in all our existing customers until now.

We implemented it at one of our largest customers, specifically to knock out viral intrusions on Microsoft 365 platform. It virtually eliminated them, which saves them money because we are not continually battling viral outbreaks for them.

Because of the random nature of attacks, we could have gotten three attacks in a month, but SpamTitan has taken that to zero. We could have gotten one attack in six months, but SpamTitan has taken that to zero. It is difficult to quantify that. By far, it is far more costly to battle a viral outbreak than it is to pay for SpamTitan.

It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us.

The geo-blocking feature has reduced the amount of viral intrusions from foreign countries, especially recently. We saw an uptick in attempted viral intrusions in SpamTitan right after Ukraine was invaded. Most intrusions were coming from Russian pilot countries. The geo-blocking feature stopped a lot of that.

The geo-blocking feature is very easy to use. We pretty much set the filter up, then blocked a set number of countries. If another country comes through, and we see garbage coming from it, then it is very easy to block. If we have specific sites where we have to allow site X through from that country, that is also very easy to do.

We had problems initially when first implementing eFaxing. We had problems trying to get eFaxes to be recorded correctly and come through correctly. That was resolved fairly quickly. However, if you are heavy users of E-fax, I would suggest that you test your eFax before implementing so you can have that ironed out before going live.

We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why. SpamTitan's tech support was very good. They helped us figure it out. We got it implemented pretty quick and fixed pretty quick. But, in hindsight, that would probably be the one thing where I would say, "Go check your eFaxes. Make sure that they all work."

When we first implement SpamTitan, there is a report that gets sent to the end users on a periodic basis. Basically, the email comes with three links on it, and it says, "If you don't want to receive this, click on this link. If you want to receive this once, click on this one. If you want it to continue to come through, click on this one." It's a pretty straightforward, well-written email. However, we get customers who, for some reason, don't understand it. I am not really sure why. I think it is pretty clear and easy to understand. If there is anything that could be improved, it would be that process. I am not really sure what you could do to improve the process since my tech support guys, who work with us are saying, "Why don't people understand this email?" I am like, "I really don't know." We don't see why they don't understand it. It is not everybody either, so it is not like everybody doesn't understand it. There are just a handful of people who are like, "I don't understand it." It is like, "How can you not understand that? It's pretty well-written."

I have been using the solution since July or August last year.

It has been very stable. We have had no instability problems with it at all. It has been pretty much 100% uptime.

It is pretty scalable. In less than a day, we just went from one customer on it with 700 users up to about 2,000 users with no performance issues.

There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find what you are looking for. When we can't find what we are looking for, which happened a couple weeks ago when I was looking for a particular feature and couldn't seem to locate it, their tech support is phenomenal. They usually get right back to you. 

The technical support is excellent. We have used them several times. We have had a couple of incidents with eFaxes where we were having problems getting eFaxes to come through correctly. They were able to not only help us determine why they weren't coming through correctly, but help us resolve the problem pretty quickly.

We have worked with competing solutions. I think their tech support is over and above their competitors. Their tech support comes back to us very quickly. They very easily understand the problem and their solutions are usually dead on.

I would rate their technical support as 10 out of 10.

Positive

We went with SpamTitan mainly because of cost.

The implementation was very easy. It took us less than two hours to do our initial implementation. We recently implemented 15 more customers on it, and one of my tech support guys did it in less than a day.

The geo-blocking feature took us a little bit of time to implement, as we tried to figure out which countries to block. 

It has a fair, reasonable profit margin. 

SpamTitan has helped improve our spam catch rate and reduce our false positive rate by at least 70%. If we are tracking viral intrusions, it is even more than that. It has virtually eliminated viral intrusions.

Everything has really been great with the pricing and licensing. In fact, we just implemented ArcTitan because everything was going so well with SpamTitan.

We evaluated other solutions. We really didn't implement them anywhere because they either didn't seem to do enough or didn't have a decent profit margin. They just weren't really worth our while. There was another solution that did everything SpamTitan does. It does a great job, but it was just far too costly.

It is a very good product. I am very happy with it.

There are five of us working with SpamTitan, and we all wear multiple hats. I am the president of the company, but I also do tech support. I have tech support guys and that is all they do. We all wear the same hats. That is why it is important to have that single interface that is very fluid and easy to use. That way, all of my people can learn it very quickly and easily. So, we can manage it without a big learning curve.

SpamTitan has other suites. They have WebTitan and ArcTitan. We have recently purchased ArcTitan and are using it. We will also probably be moving into WebTitan.

I would rate it as 10 out of 10. It is a great product.