TitanHQ SpamTitan Reviews

We use it to provide 100% spam protection for us as well as all of our clients. It is ultimately part of our layered security approach since not one thing can do it all. You need a lot of stuff. Therefore, they are a part of that solution.

The way that we are structured in our go-to-market strategy, this solution is part of a whole host of things. Though it is typically not the forerunner since spam is not a major forerunner, but if it is definitely a thing to be on the table, then they would be at the meetings and helping us to land deals. Security, in general, is typically something that is part of our go-to-market strategy. At that point, people want to hear about the layers of security and the fact that we have a spam filter and how that integrates with other components of monitoring their network.

Every company and person will experience spam differently because everyone interacts with accounts, emails, subscriptions, and websites much differently. From my perspective, for the five years we have been on it, I have never had a problem. I don't even know where those spam/ham buttons really are on my computer. It does exactly what I need. I don't say, "Oh. I didn't get that. Let me go check my spam." That doesn't really exist. I literally can think of one time in five years where I have said that. Then, the person sending me the email was sending a very spammy email from a mailing list type software. It was no wonder it got caught, and it was his fault. As far as the product goes, it is really good. I am sure some of our clients also don't understand how to articulate that. For them, they don't think it adds much. We do hear that noise and have to consider that as part of a product that we are going to have in our suite offering. As far as the false positives go, it is fairly solid.

In the last year, I had one company with whom we never do business. He is a painter who came to paint our office. He emailed an invoice and it went to my spam box. I texted him. I am like, "Hey, am I getting an invoice?" He was like, "I sent it." So, in a whole year, I have spent three minutes managing my spam, which is next to nothing.

SpamTitan’s geo-blocking feature helps allow us to block spam emails entering our network and servers, reducing our spam intake. We use this feature regularly because we have customers who have offices around the globe. Especially before COVID when it was safe to travel, people (from our customers) were always circumnavigating the globe. Being able to either turn it on for temporary usage or block it altogether, that versatility was a key feature that we needed. This feature is perfect for us. It gives us everything we need. Everything has been versatile enough for us in terms of allowing exceptions based on trusted vendors' ID, IP, domain, or email address.

I would rate the overall intuitiveness as eight out of 10. It is not that bad. There are just a few things. I don't know if it is a limitation of Microsoft or just a limitation of the design. There is a spam/ham button that they have. I love it, but it is not necessarily as intuitive. It is a bit tongue-in-cheek as far as a marketing ploy of good versus bad: fake being spam and good being ham. Most people who are already super self-conscious about their computers, knowledge, and skillset, they don't know what that means. To me, I love it. I think it is hilarious and clever, but I don't think it is that great for the intuitiveness of people who don't use it regularly. Those menus and options are buried in the ribbon on a separate add-in feature page versus where McAfee and other solutions used to bolt in right on your main email page. Anytime that you need to click two or three times to do something, that is always a pain in the ass. It would be nice if they had something where you could click right away in front of you and the buttons would be, "Mark as spam. Mark as good." Or, something like that, but it is their business decision.

The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through.

For the couple of clients who have those unique needs that don't do business the way we do or have emails as clean as us, we have just turned off the actual spam quarantine boxes. I am finding that we are starting to do that more often, where the mail will just get forwarded through to junk with a subject line like, "***Spam****," and then the message. Having it quarantined and held in their online part makes it very tough to go check right away. You need to do multiple clicks plus sign-in. No one remembers their sign-in accounts. You need to go find an old email, which is just not great. 

If I want quarantine reports sent to me, then I get them all at 3:00 AM. As opposed to getting one sent to me every hour, then I can go check if there is something rather than delivering the malicious emails or spam. That would be something of improvement. It is just a better way to fine-tune or dial-in on reports.

Thousands of our customers really don't like the reports. They can't fine-tune or adjust when they get delivered. They have a lot of spam senders, e.g., newsletters, where they are expecting whomever they are dealing with to send them invoices, quotes, etc. This creates a whole bunch of flags of why it would be counted as spam. Logically, it all makes sense. They are not going to go buy a new ERP system for something like that. However, our customer is now super frustrated because they are now getting penalties on late payments or different things because the invoice went to their spam box.

It is easy to white label, but the damage was already done because they went and got a new vendor. They already did something else without us knowing, so there is no way to know that we have to white label it. We hear quite a bit of noise from our customers as far as just how they have to interact and manage spam.

We have been using it for more than five years.

The stability has been the same versus other security solutions that we have used. The solution is always, but so were the other solutions that I previously used.

Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However, if and when something happens, they are phenomenal with their support who help and get involved. They don't make it our problem. I don't think they have ever said, "No," to us for anything.

Their tech support is awesome. When I was directly working with the techs, I would often reference SpamTitan's support as a way to parallel or mirror some of the things that we were trying to strengthen in our own support. I would rate them as nine out of 10 since there is always room for improvement.

I only hear about when things are not going very well or meeting our expected SLAs. I hear about other vendors, and it is like, "They suck. They never get back to us." I get the customer complaints about certain things, Microsoft being one of them, where things are not getting fixed and we are waiting on the vendor. Then, I have to get involved and talk to clients, give credits, etc. because Microsoft is taking forever. 

From my perspective, I know that SpamTitan has never been a problem for us or had those types of escalations. Therefore, they are performing very well.

Our tickets are usually done within an hour or less. This means we can work with the customer, reach out to a vendor, get support, and help the customer all within 60 minutes.

We first came to the solution because of an amazing sales guy named Marc Ludden at SpamTitan. I met him a long time ago. Since then, he has been promoted two or three times. I met him at a conference and we were just talking about their spam solution versus what we were currently doing. His charismatic approach and upfront promises of how things would be better seemed intriguing. For the price point, we were like, "Well, if this is even remotely close to what he is offering for this price, it is worth the risk to try them out." It was a bit of a, "Let's give this a go," and they have never let us down and we have never looked back.

Its savings for quality and service are hands-down the number one reason that we switched. I don't feel we have compromised any quality or service for our spam product. We went from using Barracuda, AppRiver, and McAfee. With TitanHQ's personable approach and boutique customer care, that is where we see a huge difference.

It is a very simple tool. Some of those other solutions are very complicated and convoluted to manage. Whereas, this is very simple and easy. It has afforded us a margin when it comes to, not just money, but the actual ability to manage a network through projects or disasters. 

The setup and configuration were super easy. Even if it was "difficult" as far as the complexity of what needed to get done, they helped. 

When you are new, they hold your hand as long and as much as you want. They did our first few deployments, then we finally said, "You know what? I think we have got this," and we started to tell them that we won't call them for deployments anymore, but they are always there to help and still are to this day. Even though we are not new, and every time we call them, there is never a thing they won't do for us.

Our pricing has pretty much stayed somewhat the same. Sure, there has been an increase or two that keeps up with inflation, but that is everybody. When we switched from AppRiver to SpamTitan, we saved about 20%. That is $1,000 to $2,000 a month. We went to SpamTitan and WebTitan. It was $1,000 savings a month for SpamTitan and another $1,500 a month savings for WebTitan.

Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive. 

We have tried and tested Microsoft O365 spam filters, just native without any third-party, as well as the Clutter box. That was a nightmare. There is definitely a reason why third-party spam providers exist versus just using what is built into O365. SpamTitan is one of those reasons.

Customers almost don't care which spam filter it is. Almost, because it sometimes does come up, and they will say, "Who are you using?" However, we typically don't even get, "Who are you using?" Usually, if that person is technical at that other organization, that is when they're just curious. Typically, people don't even ask us what type of tools we are bringing. They just want the end result recipe of a calm network.

The geo-blocking feature is important for us. Though, it is hard to always get it perfect. That is for any provider with geofencing because you don't always get control over where Internet traffic flows from or through, or where they are running from. IPs are a little bit better, but we don't always know what hotel people are in.

They are very good. I would rate them as 10 out of 10 because there is always room for improvement.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We use SpamTitan as a complement to Office 365 because it works well with Outlook and blocks malware and spam.

I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection.

The IT team has seen more time savings than the end users. The end users used to call frequently to have us check whether an email was safe. However, with SpamTitan, these emails don't arrive in the end user's inbox.

The end-user has seen a 50% reduction in spam with SpamTitan. The percentage could be higher, but we have not configured SpamTitan with a higher level of security. This is because we did not want to lose important images from customers or providers who don't have a good score. It's been working well for us so far, and we haven't had any issues with high false positive rates.

The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does.

It would be great if the commercial and support teams in Latin America spoke Spanish.

We've been using SpamTitan for almost five years.

We haven't had any issues with stability during the last five years.

It's easy to increase the number of users or the volume of emails in the cloud version. I emailed partner support or SpamTitan's support, and they increased the capacity. We have approximately 2,000 users with SpamTitan.

TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a scale from one to ten, I'd give them a nine.

Positive

The initial setup process was fast. It's very easy to set up and use. One person can manage the solution once it's implemented; it is a lightweight solution.

We implemented the solution with the help of a SpamTitan partner. Their level of expertise was great.

SpamTitan has protected us from ransomware attacks, and that is a return on investment. We have seen this ROI in one year.

The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution.

We evaluated solutions from Microsoft and Cisco before choosing SpamTitan. The solutions from Microsoft and Cisco were too expensive.

My advice would be to try SpamTitan. It is not as well known as Microsoft or Cisco, but it is a great solution. SpamTitan blocks malware and spam like other solutions do but at a lower cost. It is a good solution with great pricing.

On a scale from one to ten, I would rate SpamTitan at ten.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

I've been using TitanHQ SpamTitan for about two years.

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

Totally scalable - although we're unlikely to need it to be.

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

Positive

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

in house.

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

We use it for inbound and outbound email pre-filtering, before emails reach our MS 365 environment.

Since we started using SpamTitan we've received some 22 million email messages and it has filtered out about 28 percent of all emails before they even got to a user. That decreases the overall amount of either malicious or innocuous spam. It also helps us block spam with explicit malicious intent. It's helped our business reduce our overall risk profile and helped increase our users' effectiveness in receiving and responding to email. It's pretty effective across the board.

In terms of the amount of time it saves a user, I am probably one of the top-five spam recipients within our organization. I would get 300 to 400 spam messages a week, at least. There is now a lot less chatter in my inbox.

The most valuable features are the 

• reporting
• overall filtering functionality

The reporting interface is quite simple and intuitive and provides all of the information that one would need.

The user interface is an eight out of 10. The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed.

The documentation provided is very rudimentary. The tool itself is very easy to use, also very rudimentary. The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved.

And that makes user communication and user training, up front, paramount to ensuring that the tool works, so that a critical email is not being blocked by the spam filtering tool.

I have been using TitanHQ SpamTitan for two years.

It's reliable and stable. I believe it is actually hosted in AWS, so it is impacted by the global AWS outages, but overall it is stable and reliable.

We've grown 100 percent since we started with SpamTitan and we have had no issues with scalability, volume, spam volume, filtering volume, whitelist volume, et cetera. And there have been no issues with reporting and doing metrics. It's completely scalable.

We have a little over 600 people using it, and maintenance requires one-tenth of an FTE. It is used extensively in our organization, across the board.

We haven't really engaged their technical support.

Positive

We used manual mail filtering rules in Office 365. The stability of SpamTitan versus our previous solution is like night and day. SpamTitan is a solution geared specifically towards email filtering, instead of manually creating new rules and extensively customizing those rules for all of the potential variants.

The stability and dependability of email security are very important for our organization. It's one of those behind-the-scenes tools that we view as incredibly important. A user may not even know that it's there, but they know that the majority of the spam is not coming through.

The deployment took minutes. It was an easy, seamless process.

Our deployment strategy included developing communication for explaining to users how to

• receive and review quarantine message reports
• set individual user settings
• report messages 
• retrieve and unblock from a list.

We then picked a date and we turned it on. It took minutes to actually enable it. You can set it up in advance and all you have to do is move your MX record over to SpamTitan and it's on and running.

Find exactly what you want out of the tool and ensure that the options it provides are what you want, and then look at the price. In our case, we made the decision to go with SpamTitan because we didn't want all the other bells and whistles that Mimecast had. We have since subscribed to other tools that do the things that Mimecast also does, but the aggregated price of those other tools is still cheaper than Mimecast.

Look at what you really want, what you really have to have, and how those things are integrated across the board, and then make your decision.

There is a stepped-up version of SpamTitan, that some users may like, called SpamTitan Plus. It doesn't significantly increase the cost but it does provide some extra features. We get those features elsewhere, so we're not subscribing to them.

We looked at Mimecast. Everything we looked at gave us the same kinds of features. Maybe one had a more polished interface or portal, but based on the complexity and usability of the portal and the overall price, SpamTitan was a clear winner.

The biggest lesson we've learned as a result of using this solution is in the area of user communication and the usability of the tool for end-users. Those aspects are incredibly important.

SpamTitan is just one tool in our tool belt but it's very effective at its job. It's quite simple to filter inbound and outbound email based on rules and public ratings for spam centers and originators.

We are just using it for spam filtering at this point. We are open to future options, but right now, this is our biggest problem. This solution really helps mitigate the spam for us.

We have a MX record that points to them before it gets to us for emails.

We were getting hit left and right with a bunch of different spam, spoofing, etc. When we deployed SpamTitan, that immediately stopped. Of course, there were some false positives. However, I have been going through regularly, and now there have been less as we identify some that should be valid but were blocked. Once in a while, we will still get some that get let through, but we are able to update them quickly through the web interface. Therefore, it has been working really well for us. It is helping us a lot.

In the first few weeks, there were a lot more false positives that I would go through and release, then update the filter. As each week went by, it got better and better. Now, it is just here and there. There are a few, but most of them are right on. So, it has been doing really well.

In November and December, we saw a bunch of people get a phishing attack. They clicked on the link, then their computer got infected. We had to go wipe their computer and open a bunch of issues, about 10 to 12 a month from November to December. When we implemented SpamTitan, it went down to zero. It was more the false positives rather than people falling for phishing scams. It was huge as far as the difference.

We only receive emails from internal clients. Most of the stuff on the block list is from the UK and Germany. That stuff is getting blocked.

The user interface has been really good. There is an option to send people an email with what has been filtered on your stuff. Given everything else that our users do, I thought, "Let me just hold onto those keys right now, and I'll just review," because we only have 200-and-something users. So, I have been just filtering it for them. Some people report, "Hey, this guy sent me an email. I haven't heard back." I immediately go and find it, then release it. That has been working well for us.

The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks.

I wish there would be less false positives. 

We have been using the solution since late November or early December 2021.

It is incredibly reliable. It has been like a rock, but it has only been a few months. It hasn't gone down or anything.

As far as scalability, it is cloud-based. It just searches all the mailboxes for the domain name. I don't have to add or reduce email boxes. It is already set up. It is really hands-off. As we grow, if you can add domains, then you just add the domains. It is really easy to grow with it. We haven't had any capacity issues.

We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains, but that was really quick and easy.

We didn't use a solution like this previously.

We looked into this type of solution because of the number of people who were falling for phishing emails. I provided training to help educate them, but they were still clicking on stuff that they shouldn't have. Also, we had too many instances of having to reset laptops.

It was super easy to set up, configure, and use. They walked us through all the steps for updating our MX records, SPF records, and all the DNS stuff. 

The quick setup time was an important factor when we chose the solution because things were super busy. All the different infections were really hindering our department. So, it was huge to be able to deploy this solution so quickly with them kind of holding your hand through it. That was huge.

They walk you through every little detail, which is really helpful.

I signed up. In the first week, when we got the records, we had to wait until they were updated, then we did all the steps following their guidelines. You do one step, then you wait a week for everything to update. Then, you do the next step and start going through the false positives. So, it didn't take that long at all. It was according to their timeline. They said, "You need to wait for this to update before you do the next step." I said, "Okay," and we did just that. It worked out really well.

When someone's laptop is infected, our policy is to go and reset it to factory default. This is a huge burden on them. They have to reset all their passwords, and it is just a big problem. Therefore, it has been a huge time factor savings for our employees.

The price was great compared to other solutions that we looked at the time.

There is no appliance required for your onsite data center because it is all cloud-based. 

I evaluated several solutions over the last six months leading up to actually implementing this solution. We evaluated costs because we are very budget-sensitive. SpamTitan was our premier pick, but the cost was still too much. Then, finally in December, they just said, "We have a deal for this month only." They gave us a really good price. So, I said, "I'll go for it," because that was the one hurdle that I was facing: the cost. They just totally slashed it, and I jumped on.

It is easy to deploy, learn, and administer.

The solution is meeting all our needs right now. We don't have any big requirements though. I think it is doing a really good job.

I would rate the solution as nine out of 10.