TitanHQ SpamTitan Reviews

Our primary use case is as a secure email gateway; the solution scans our emails for spam and viruses and does URL link rewriting. SpamTitan makes sure our incoming and outgoing emails don't contain anything problematic.

Before implementing the solution, I had 13,000 to 14,000 sitting in my Deleted Items folder on 90 day rolling average. The figure after implementing SpamTitan is 8,000 to 9,000 items in my Deleted Items folder on a 90 day rolling average, so it's stopping thousands of emails that got through before.

We are part of a larger University organization, and many spam emails come from the broader organization. They run Office 365, and there is spam it doesn't catch, despite user reporting. SpamTitan filters out the emails Office 365 misses, for the most part, as no solution is 100% effective all the time.

SpamTitan is flexible and highly configurable. 

The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening.

Geo-blocking is a great feature. It's simple, and it works; we pick a country, and the tool blocks mail from that country. There isn't a list of countries to select from, we have to type in the country name, and it brings up matches, which is a little cumbersome, but it still works quite well. The feature is good to have, but we don't see a massive influx of emails being blocked. 

A huge feature for us is the link rewriting configuration; we can set exemptions for link rewriting from particular organizations. The rest are rewritten and checked against the SpamTitan database of problematic sites and email sources. The user is notified of the outcome of the check, which is excellent when it's hard to determine if an email is legitimate or not.   

The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.

The interface needs to be improved; some elements aren't where I expect them to be, so it could be more intuitive. 

The solution isn't intuitive enough for me to go in and write specific rules and exemptions.

We have been using the solution for about nine months. 

The stability is excellent. We filter 45,000 to 50,000 emails a week through the solution and haven't had any server issues. Physically rebooting the primary server causes a failure to the backup server, which is how it is supposed to work, the stability is solid.

The solution is highly scalable and easy to scale. The appliances are straightforward to get up and running and to add to the system. A few clicks and checks are all that's required.

The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me within hours. They can also remote in if I turn on remote access, so they can fix what needs to be fixed or tell us what we need to do to resolve our issue. Their support is fantastic.

I can send TitanHQ a ticket with the information of a rule that requires updating and provide them remote access to our system via a code. Usually, within 24 hours, their rule post developer will have come in and provided a solution for us, which is incredible.

Positive

We previously used GFI MailEssentials, but it wasn't being updated. It was almost two years since their last update. They updated their filters and virus database regarding the software, but that's it. We saw an increase in spam getting through, and my team and I spent more time releasing false positives. GFI didn't work well in our multi-exchange server environment and didn't perform as we expected.

We looked for another solution, did a POC with SpamTitan, found it impressive and decided to implement it. One of our requirements was an on-prem option due to HIPPA regulations regarding information sharing, which narrowed the selection down. Another requirement was a solution that sits in front of the email as a gateway. This further limited the selection, and SpamTitan was the natural choice.

The deployment is very straightforward. TitanHQ provided a knowledgeable staff member to support our deployment, and it was clear he was very experienced and wonderful to work with. He was patient and made an excellent first impression. The initial setup required two people, myself and the staff member from TitanHQ, and it didn't take long. We set up two appliances and a failover solution, which we did over three separate meetings of an hour each during the first month of the POC. By the end of the month, I was ready to purchase, and no further setup was required.

The solution is very lightweight in terms of maintenance, we've had one major update over nine months, and that was a click of a button to download and install. We can set updates to auto-install, and the minor updates, including antivirus definitions, happen by themselves. TitanHQ puts a lot of effort into maintaining SpamTitan on their end.

I don't have any precise numbers, but I would say the product provides an ROI. An intangible ROI is decreasing the footprint for a phishing or some sort of email related security attack.  By doing such a good job of weeding out the bad messages we reduce the number of potentially harmful messages making it to the users inbox.  We train our users on how to spot spam messages, but that is not full proof.  By significantly catching more spam messages and rewriting the hyperlinks this has further reduced the chances of someone mistakenly interacting with a bad message.  Thus increasing our security foot print.

The pricing is very reasonable. I know the cloud version costs more because of active 24/7 monitoring, but we take care of that as our setup is on-prem. SpamTitan is in line with what we were paying for GFI MailEssentials but works much better.

I don't remember what other solutions I considered. The person I worked with from TitanHQ was fantastic; they helped me with the POC and any information and advice I needed. That was one of the main reasons I didn't dig much further into other solutions.

I would rate SpamTitan a nine out of ten. 

Typically, we don't see large amounts of spam stopped by geo-blocking, but we have the feature activated for a few countries, the major players. 

We don't use the geo-blocking exemptions feature because we block the whole country at this point; we don't have business dealings with other countries.

SpamTitan is an excellent product; the only issue is with the UI, which is somewhat dated. TitanHQ is working on updating it, however. I would advise users not to be discouraged by the UI because the solution works well; it's a solid option.

We use it in our email flow against spam and other unwanted emails.

We are a company that provides video interpretation for the deaf and the hard of hearing. We also do in-person and relay services. Communicating with that large percentage of people relies heavily on email. We need to ensure that we have a good, solid way to filter out any unwanted emails or spam.

We're very pleased with SpamTitan and the functionality that it has given us.

It has saved us money and time. First, it's catching things that might otherwise have gotten through in the past. That was when we were working with a different solution that didn't put emails through two antiviruses before they got to our system. Any suspicious or malicious activity that's being caught in our system isn't coming from email. When you get viruses, it's very costly, and that is where it has saved us time and money. The suspicious links aren't coming through anymore and we don't have to warn people not to click on them.

Before, we would go through tickets that said, "We got this," and I would look at those tickets and wonder, "Did they click on the link?" It would end up being a phishing email and we'd have to scan our systems. We don't get those anymore. That means it's not just saving employees time, because now they don't have to put in a ticket when there is a link in an email. It's also saving time for all of us who are administrators of the spam solution because we don't have to investigate and put a block in because it has already been filtered out.

I don't know what the percentage difference is between our spam catch rate now and what it was, but I know it is very high.

We have not given our end-users access to the portal. If they have spam issues, they put in a ticket and one of our admins looks into it for them in SpamTitan. It's worked so well that we've hardly had to do that. In the last year, we may have had to go into SpamTitan half a dozen times, whereas before, we were getting those kinds of tickets and having to go into Barracuda at least four to five times a week.

One of the features I really like is the layout of SpamTitan.

It also gives us more control over the spam functionality. We were able to customize the emails for our end-users. Branding things is very important. It makes it so easy to manage and change, as we've merged with other companies and we're now using a standardized name. There are some more changes coming up and, from what I've seen, it looks like making those changes is going to be very simple to do. I really appreciate that.

It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies.

It could be a cultural thing. I'm in the U.S. and the solution comes from Ireland, and cultures are very different in how they label things. It wasn't very logical for someone in the U.S. in terms of the labeling of the tabs and finding where to do things. We also came from a tool where things were labeled a little differently. But once you get used to it, there are no problems at all.

It would help if we could customize it a little bit. But that issue is so minute.

I have been using TitanHQ SpamTitan for about a year.

The stability of the solution is a 10 out of 10.

It's very scalable.

We have a couple of thousand users and we've deployed over multiple different domains, all going through SpamTitan. The fact that it's so easy to put a new domain into the system means there's no problem with the scalability at all.

TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous solution, we wouldn't get any response. It took six to eight weeks to even get a response. With SpamTitan, we get a response within an hour or two.

You don't have to wait and wonder if you're going to get the attention you need. They're on top of it. Even if you don't get an answer right away, they still respond to you so that you know you're on their radar.

I would rate their tech support a 12 (twelve) out of 10. They could definitely teach a lot of people about soft skills and customer service, because they're wonderful.

I've only had to contact them twice over the last year because the tool runs so well. One of those occasions was because of the security certificate issue and we just needed a little guidance. The second one was to get on their radar to make sure that the specific KB articles were applied and they reassured us they were. And when we checked, they were. They were just simple questions.

If you compare their tech support to that of other solutions, they rank among the best. I've had to contact tech support for Cisco, for Zoom, and for many other solutions. Even though Zoom has rated fairly high, SpamTitan is still higher. I would give Zoom a seven or an eight out of 10, but SpamTitan is definitely way above that. I have not come across many solutions that have come close, even outside of spam solutions, other than CrowdStrike's technical support. They do get back to you, but they're still not at the top of the game. SpamTitan's tech support is at the top of the game.

Positive

Initially, we had Barracuda but it didn't give us all of the features we wanted and they also upped the price by four to five times the rate we had been paying. It also wasn't user-friendly. They had not changed its interface in so long that it was archaic. In addition, it took more time when we needed to block something. With SpamTitan, you just put it in and it's done. Barracuda wasn't as easy to work with as SpamTitan is.

I started looking for alternate solutions.

I found SpamTitan, which had actually been around longer than Barracuda. It had better reviews and more features that we needed and functionality that we wanted, for a reasonable price.

It's also light on the maintenance side.

I led the deployment and the only bump in the road we had was with deploying the security certificate. When we reached out to TitanHQ they gave us direction and it was resolved within two hours. The bumps in the road weren't because of SpamTitan and they really quickly gave us direction and we just ran with it. All in all, it was very simple to get everything deployed.

We did have a person at TitanHQ who worked with us. When we did the actual deployment, we had a meeting with that person and it went off very smoothly.  It was after the fact that we found we had an issue with the security certificate and that's when I contacted support.

I was on the deployment call as well as the person who manages our cert and our Exchange Servers, our director of networking, and our CIO.

I can guarantee you that we have seen ROI if only because it's blocking the phishing links. That one piece alone saves time and money. Instead of the long and complicated process of having to investigate a link, company-wide, to make sure that it didn't go anywhere, I've dealt with just one instance since we put in SpamTitan and it wasn't a real phishing link. It was just something we needed to block so it wouldn't annoy people. 

The fact that it's catching phishing links is one of the biggest benefits. If somebody were to click on one of those links, not only could they bring in a malware infection, but they could give people access to our data.

I love the pricing of SpamTitan and they don't price gouge. 

The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective.

As a company, our rates are controlled by the government. The fact that we're able to get a solution of this magnitude that we can actually afford means anybody would be a fool not to do it.

We narrowed it down to three options: Barracuda, SpamTitan, and one other. 

My advice would be "Do it." It's simple. If you want a spam solution that, number one, is going to work, this is your solution. And if you do have issues, you're going to be able to reach someone to get them taken care of without question. You will have very little to do once it has been implemented and it gives your environment a lot of security. What you want to do is use SpamTitan.

This is a phenomenal solution.

The reviews I read about SpamTitan where people would talk about all the good things, and that there are no negatives, are factual. They are that good. It's just wonderful.

Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server room to a different one. For example, if a server room goes down, it just migrates to the second one, then it goes up there. We have a single SpamTitan virtual appliance, which is on both sides of our data center. When a data center is down or very load heavy, it just migrates to the second one and we work through there.

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out. 

We have gained back 50% of our time. Our management had some contacts with huge amounts of spam coming. For example, every morning at 10:00 AM, one of our managers already had more than 100 emails. Of those 100 emails, more than 80 emails were spam. He had an easy email to guess, making it easy for spammers to add him to their spam portals.

It is easy to work with.

SpamTitan is visible right away. You go to the portal, log into your page, and everything is visible there, e.g., your whitelist, blacklist, etc. So, it is very good.

SpamTitan has a cool vehicle called IP delivery pools. We have 20 domains with various products and are using this feature to send mass emails.

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet.

I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.

From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails.

The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate.

The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

I have been using it for about seven and a half years.

SpamTitan has had several bugs, even now they have one or two bugs. However, they can think of a workaround, then apply it for us. They are very helpful in this regard.

There isn't so much maintenance. For example, when a new version arrives, we just take a snapshot and upgrade it. One time, we had a problem after they upgraded something. It was not working correctly, so we opened a case and they helped us. I think this was when we migrated from version 6 to version 7, but it was fixed fine just in a matter of hours.

Another issue was where SendGrid had a very high spam rate with SpamTitan, so I opened a case. They told us that this was a bug with the engine and it would be fixed in the next version of SpamTitan.

We have had several small quirks with these types of engines, and it has just been the matter of fine tuning them.

On one version, we had an issue when the Bitdefender antivirus engine was stopping. That was about three years ago or so. This issue was fixed after upgrading the appliance. It was some kind of bug, and they fixed it in the next version. With this issue, I received an email that the engine had stopped. Then, I went through the appliance and it started the engine. It would work for a week or so, then it would hang again. I cannot remember any more bugs.

This solution needs to be 100% stable and rock-solid because our organization is a bank and quite dependent on email communication. That is why we have stayed with SpamTitan for seven year since it is a rock-solid solution.

We have approximately 8,000 endpoints, but only 5,000 or so are using outside bank communication of some sort. We have a 5,000 user license, which is more than enough for us at the moment. We are not hitting the 5,000 mark. If we hit it, then we would buy additional licenses.

It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft, Forcepoint, etc. SpamTitan has one of the best supports.

They are very responsive, friendly, and knowledgeable people. I never had an issue where I raise a ticket for a problem and they got rid of me, like Microsoft does all the time. That is why I think that 70% of the product's value is its support.

With one of our other products, there is a problem. We opened a case about five months ago and they don't have an estimated time for fixing the issue. Whereas, with SpamTitan, if they don't have an estimated time for fixing an issue, they have some kind of workaround in place. They connect to us and implement the workaround, then test it with us. Then, if we are happy, they will leave it alone. I don't have to talk with anyone else. 

SpamTitan support has never had me hanging with an unresolved test in seven years. I would rate them as 10 out of 10 compared to other solutions, like Forcepoint and Barracuda. For example, Microsoft support didn't have the necessary product knowledge. The Level 1 support of Microsoft had zero knowledge and their Level 2 support knowledge is zero and a half (out of 10). Only level three of Microsoft support, which is very difficult to get to, is quite knowledgeable. 

SpamTitan is a very small company. They don't have Level 1 and Level 2 support. Their support is just as knowledgeable as they can be. There are no layers where you are passed to someone who knows more. Right away, when you are contacting support, they know their product just fine and are aware of things.

Right now, we have one open case regarding IP delivery proof. We have a small problem with it. I think it is a bug, but I am certain they will fix it. 

There is not a product out there that works 100%. I am a very old IT administrator. I know that every product has its bugs, but there are only several companies with whom I have contact that say they can and would fix their bugs in a quick manner. SpamTitan is one of them. For example, we had a huge problem with the new antivirus engine built within SpamTitan. Even though they pulled back the old engine for us, they reconfigured our on-prem SpamTitan to be able to fix this so-called bug. So, they are very good at helping us fix issues.

I would rate SpamTitan's technical support as 10 out of 10. First and foremost, if there is a bug or problem, they are doing their best to fix it, which is a good thing.

Positive

We had Forcepoint anti-spam in place about eight years ago, then it expired and Microsoft didn't continue to support the product. So, I was forced to search for a good, well-rounded anti-spam solution that would be cheap and had good support.

I chose SpamTitan because it was cheap and the rating was quite good. I just wanted to test the solution and determine if it would be okay for us, then we would get it. If not, then we could find something else more costly. When I tested it, we had some little challenges and their support was great. 

The spam catch rate went through the roof when Forcepoint just ceased to exist because Microsoft killed off the product. The spam catch rate began to rise because no engines were updating. After we implemented SpamTitan, we right away saw that the spam catch rate was very good, even before fine tuning. However, we had several false positives when legitimate mail was caught. Even today, legitimate mail is sometimes caught as spam, and it should not be. This is so much less now because we have been fine tuning SpamTitan for seven years. The spam catch rate is quite high at approximately 96%.

Forcepoint's stability was good. It was not hanging or doing anything wrong. It was a very good product. I cannot comprehend why Microsoft killed off this solution, because it was very good. Forcepoint anti-spam was a very good solution. It worked just fine, but Microsoft somehow managed to kill it.

Another huge plus for SpamTitan is its ease of implementation. You can do it by yourself without any help from SpamTitan support. It's very easy to deploy and configure. The manual is also easy to understand.

I liked it after about two months because we managed to fine tune it and set it correctly. After about two months, I was able to confidently make a decision about buying this product and implement it in our bank. They have added a lot of very useful features since then.

I deployed it myself without any help from anyone. Afterwards, after I deployed it, I had several questions as well as several fine tuning that needed to be done with the spam engine. I opened a case every time and TitanHQ support helped me. 

SpamTitan has helped save employees’ time by not having them sort through junk and spam emails. In our environment via group policy, we have disabled junk filters on our mail clients. It is not useful for us anymore. So, it is only being filtered by SpamTitan. 

For our most valuable clients, we have enabled access and they are managing their own whitelist, blacklist, etc. If someone is quite knowledgeable with email clients, we can even deploy the SpamTitan Outlook plugin for them. With this plugin, they can configure their blacklist and whitelist, e.g., marking someone as a whitelisted sender for them only. It is quite a useful feature if you know how Exchange works. If you know what happens when someone blocks someone else via Outlook junk filtering, that is through Active Directory, then it is synchronized with the edge server. So, it is a pain to find where it was blocked.

Our help desk is saving half an hour to an hour. Now, the administrators only need to go to the SpamTitan portal. We have a small group of help desk technicians who are administrators for SpamTitan. They go into the SpamTitan portal looking for history about why something was blocked. This takes three to four times less time when finding out why mail was blocked.

From a price-performance ratio, it is one of the best. It does not cost a lot and does its job just fine. If you fine tune it, it is just ideal.

The pricing is ideal. A lot of other anti-spams are integrated in Exchange, counting technical mailboxes that are not sending any emails outside. So, they are not scanned and only for internal communication. SpamTitan only counts the emails that it scans. This is one of the best licensing models that I saw for anti-spam solutions because it is counting dynamically the number of emails that senders are sending. It counts these uniquely by week. It provides a very realistic picture. This is very useful because we are not counting the emails doing inbound or outbound notifications from our company. 

We are considering buying Link Lock, which has an additional fee. I need time to test and trial it, so the purchase is currently on hold.

For a small company, it would be just a great solution because it doesn't cost that much. It is very easy to install and configure. The support is just great. 

When we were forced to find something else because Microsoft Forefront ceased to exist, we looked at FortiGuard Antispam, which was quite good as well. We also looked at Barracuda's anti-spam solution, but it was very costly so I didn't even bother to evaluate its functionality.

SpamTitan was quite a reasonably priced solution. When we began to test, we had trials with FortiGuard Antispam and SpamTitan. We didn't manage to test both of them in time. Then, we bought SpamTitan for a year, testing it for a year in a production environment. When you configure the anti-spam solution, it works and isn't $100 million.

This anti-spam catching grid is quite good. It is not perfect, but none of the anti-spam products are perfect. I compared it to several competitors, and it has one of the best anti-spam catch rates. You need to fine tune it because it is not perfect out-of-the-box. It depends on the organization's mail flow going through. I had to fine tune it with their support several times in regards to our mail flow. There are several built-in engines where they are raising or lowering spam confidence levels. Right now, the spam catch rate is quite good for us and much better than Forcepoint ever was.

It is quite a good solution compared to other anti-spam solutions. There are anti-spam solutions with better catch rates.

We had one reason to switch from SpamTitan. One of its antivirus engines was a Kaspersky antivirus engine, which is Russian ex-KGB, though this is no such thing as ex-KGB agents in Russia. When Georgia had a war with Russia, we lost 20% of our territory to them. So, we began to see what products have Russian roots, and SpamTitan had a Kaspersky antivirus engine. Our concern was that Kaspersky could do something wrong with Georgia. I sent an email to SpamTitan and told them, "We are from Georgia and you are using a KGB-operated antivirus engine. We are thinking of switching to another anti-spam solution because of that." They told me that they were planning to switch from Kaspersky. Several months later, they switched to Bitdefender antivirus engine. So, I was very happy to stay with SpamTitan.

I have recommended SpamTitan to six or seven companies who have been using it for several years. They have been very happy with it.

We are not yet using the geo-blocking feature.

I would rate SpamTitan as nine out of 10. However, four years ago, I would have rated it as 10 out of 10. No spam was getting through four years ago. Now, a lot of phishing emails are getting through. The solution should be more precise on phishing emails.

We use TitanHQ SpamTitan in our organization and deploy it as a service for our clients. The primary use case is as a spam filter and for email sandboxing, which allows suspicious emails to be isolated, safely analyzed, and deleted if necessary. We have used the sandboxing feature for a month and implemented it for our clients instead of Microsoft 365 Defender because it's now included in the SpamTitan solution.

We realized the benefits from day one because it filters out all the spam emails. That means we don't need to spend time examining or deleting spam emails because the product does that for us.

The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails.

We previously used a Barracuda anti-spam product, first as hardware compliance boxes and then as virtual machines. SpamTitan works better for us as an MSP, and the pricing is right for our SMB customers.    

It's very easy for us to do business with TitanHQ. They have a no-nonsense attitude, provide good support, and their financial department helps us out. The system works well, and they take care of us.  

The MSP setup differentiates TitanHQ from other providers. We don't make any investments as it's a hosted solution. It is there for us to implement for our clients and profit from it. 

There is a significant productivity gain from filtering most spam emails away from end-users. These days, clients expect their MSP to have high-level solutions, and SpamTitan works perfectly.   

I don't know precisely how much the geo-blocking feature reduces our spam intake, but it's a substantial amount of spam that never gets to us.

SpamTitan's general configuration works well, and we use the geo-blocking feature for several clients who require geofencing. It's a feature we don't necessarily need very often, but it's there and works well if specific clients want geofencing in their solution. 

The solution allows us to set up exemptions and whitelist certain agencies which don't follow standard email rules. This is sometimes the case for government clients, for example, a tax agency.  

SpamTitan saves employees' time via automated spam filtering and threat protection. If customers use the built-in Office 365 email protection, they must decide whether an email is spam or not. SpamTitan does that for us and offers excellent security due to its high threat intelligence. I would say the product saves us at least an hour a week and profoundly impacts our catch-rate. We need this solution, as our stats say 50% of all emails coming through our domain are spam. 

As a Danish company, it would be great to see a Danish translation for the UI.

We have been using the solution for approximately two years. 

We haven't had any stability issues, so I would give the product a 10 out of 10 here.

SpamTitan is much more stable than other solutions we have used; as a web-based solution, TitanHQ more or less runs it for us. We don't have any issues to deal with, which is vital for us; we need a solution that is highly stable and just works.

The solution is scalable and easy to scale. If a client expands from 25 to 125 users, the only change is in the billing; we don't need to lift a finger.

Within our organization, we only have one department, but our clients usually have several departments that use Office 365. This makes it straightforward to set up and manage SpamTitan. Our average customer has about 25 users, and we have 60 to 70 customers, so that's 1500 to 2000 total end users.

Our technical team is delighted with the support. They make a phone call or send an email and get help immediately. TitanHQ offers excellent support.

This is the first MSP solution we have used, but when running Barracuda, we had to do everything ourselves. Sometimes that wasn't easy, but SpamTitan is an out-of-the-box solution, and we are pleased with the support. It's one of the main reasons we chose the solution. 

Positive

We previously used a Barracuda solution and switched because it wasn't easy to handle as an MSP. TitanHQ built their product with the MSP in mind, so the system works very well for us. 

The initial setup is very straightforward. I was involved in our deployment, but only as a test user. The technical team handled the implementation, mainly changing an IP address in the DNS, and the solution works right out of the box.

The deployment in our organization took just a few hours. We have 70 client companies with about 25 users each, which took more time to change the DNS for almost 2000 users. That took us two weeks. 

SpamTitan was easy to set up, configure, and use; we had help and instruction from TitanHQ, which was a key factor in our decision to go with them.

It took one of our employees to carry out the deployment, and it took him just a few hours to teach the other technical staff how the solution works and how to maintain it.

The solution gives us an ROI because we pay TitanHQ per user and charge clients per user with a mark-up for us to profit. It's a very simple system.

The price and the licensing are fair, allowing us to make a margin on the product. We paid a one-time fee for the sandboxing feature; apart from that, it's just the standard licensing.

Our technical team evaluated some other options, but in terms of ease of use and a web-based solution, SpamTitan stood out to us very quickly.

I would rate this solution a nine out of ten. 

All of our emails go through SpamTitan, so there isn't scope for us to increase our use.

I would advise anyone to implement this solution, it's so straightforward, and we have never had a problem with it.

We use it for filtering emails, inbound and outbound, as well as have it act as a smart host for our external clients. Being an MSP, we primarily use it for filtering emails on behalf of the clients as well as filtering the content that they send and receive using the SpamTitan platform.

It is our primary filtering system. We use it to filter emails on behalf of organizations who have their own email system platforms, like Office 365. In terms of extensiveness, we use it 100%. 

We have big organizations within our country who use the SpamTitan service as their primary security system for their intelligent communication with their clients, within the country and outside the country.

It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%.

The solution has helped reduce spam rates overall by 75%. It has helped us to reduce the number of attacks that we used to have. It has helped to reduce the number of complaints we've been getting from customers in terms of them receiving a lot of spam and unsolicited emails coming from the outside.

• The quarantine feature
• The reporting feature
• The content filtering feature

With the reporting feature, we were able to have broader insight on emails that our clients send as well as the emails that get to our clients. We are able to analyze when we get complaints from clients as to what happened to the emails that they sent to their clients, who sent it at what time, and the content in cases of complaints where the client did not get an email from the sender or their emails were not delivered to their sender. We are able to view at what point did the email drop, who sent the email, and to whom.

We use the geo-blocking feature based on IP addresses. We also use it based on the country and the top-level domain. We are able to block any of those three. For example, we get a lot of emails from Japan. Therefore, we have blocked the top-level domain .jp at the end.

The interface is not so user-friendly at the moment. We did attend training a few months ago on their new interface. They have a new GUI that is quite user-friendly and easy to navigate.

We would like to improve the number of quarantine reports received per day. At the moment, only one is received within 24 hours. So, there are a number of complaints that we get from customers who want to improve the reporting of the quarantined emails since they only get one copy per day. This means they may not receive other emails that have been received after they get the report. So, we would like SpamTitan to improve on the frequency of the quarantine report.

I have been using it for three years.

Stability is at 99%. We rarely have outages. We rarely contact their support team because their service is running smoothly at the moment.

The solution is scalable. If you contact them for an upgrade or add-ons on your current SpamTitan product, they are very much available to help. The service change is almost instant. Within 24 hours, you are able to upgrade from one package to another, and add-ons are done instantly.

In terms of upgrades, we are considering upgrading from our current license, which accommodates 2,000 emails. We want to upgrade to 4,000 emails. They have been very helpful on how we can implement the upgrade.

Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system that is perfect and easy to track the conversation as well as the history. You can download the chats that you have had with them for future reference.

I have interacted with other vendors or suppliers of almost the same feature. I can say that SpamTitan's support expertise is very good because they know what we go through and help. They have solutions at hand. If you ask them, they can help and direct you to the solution that you need. 

Positive

SpamTitan’s geo-blocking feature helps allow us to block spam emails entering our network and servers, reducing our spam intake. Our former solution was only able to handle outbound traffic. That meant that we did not have control over what was coming through our network. For example, we used to get spam emails with unknown usernames, so our customers were getting a lot more spam emails than the important emails that they should expect. 

At the time that we acquired the product, we had another product called Proxmox. As we were implementing, we tested it for about four days. After that time, we did not have any issues in terms of complaints from clients because it was smooth. While the other product was running, we brought in SpamTitan. As a strategy, from my end, it was perfectly done.

The previous solution was not user-friendly. It would only filter one way or direction. This meant we needed to buy from them twice, i.e., the same product, for inbound and outbound. Since our budget was constrained, we looked at SpamTitan, and its pricing was perfect. It was easy to deploy and user-friendly.

With the deployment of SpamTitan, we are now able to catch those unnecessary emails coming into our network, which we are able to block. There is a feature, which we have enabled, to verify the usernames that we host, meaning those that we don't host are blocked before they reach our customers or our network.

Before Proxmox and SpamTitan, we were using Barracuda Central. but acquiring the hardware as well as the renewal of Energize per year, that meant going beyond our budget. So, we approached SpamTitan. We noticed that the hardware was cost effective. We could subscribe per quarter, biannually, or annually. That flexibility meant that we had to quickly jump to SpamTitan for those advantages.

It was easy because we did the hosting for the configurations on our end with their help. It was done within a day. It took about five hours to complete the configurations, then have emails in and out through the SpamTitan product.

Within the first three years, we were able to see that this product has been perfect for our business. We have acquired more clients using this platform, unlike with our previous platform.

The collaboration between TitanHQ and us is 95% in terms of positioning us to acquire new business. Titan products manage both inbound and outbound at the lowest cost. All the requirements that we need for this solution are covered. Also, the support is perfect. We don't have any problems with it.

In the last three years, we have acquired or managed to grow the customer base on email services because we get a lot of referrals. Because we have the geo-blocking feature, which quarantines emails, it sends a report to our clients before they accept the email. This means they get to know about SpamTitan. A number of them call us about the solution before we reach out to them and sell the service.

They have different packages, services, or products that they sell. I would recommend it for small businesses to larger organizations, even enterprises, but not individuals. 

There is the flexibility to ask them what you want, then they will advise a package that suits your business.

SpamTitan's key differentiators are the pricing, system, and service that we get. They are very different from other systems that we have used or partnered with from Titan.

Before jumping into using the product, I would advise that you research other products as SpamTitan's features are mostly required for businesses at the moment.

I would rate the solution as 10 out of 10.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We're an MSP providing IT services and we host mail servers in Switzerland and the United Arab Emirates.

We host SpamTitan behind a firewall, and the SpamTitan appliances talk to a first load balancer. The load balancer directs the traffic to our mail servers which are still in the DMZ. After the Edge servers, they redirect the mail flow to our internal firewalls. From these firewalls, we go to another load balancer and the backend infrastructure, where we have our mailboxes.

As a SpamTitan MSP, several aspects of TitanHQ's technology help us acquire new customers and add value to our services and product offerings. These include the anti-spam efficiency, the efficiency of the antivirus engine included in the product, and the self-service user quarantine. Since deploying the tool, we have had almost no viruses, and the malware detection is excellent. 

TitanHQ works hard to provide the best service, which can be challenging as client service is an art, but they have made many improvements recently. They're always seeking client feedback regarding support services, which we appreciate. They're constantly developing new features, some become premium, and some they offer for free, such as anti-phishing features. TitanHQ recently developed a new feature called Link Lock, which our clients appreciated and even convinced some prospective clients to join, as that's a selling point for us as an anti-spam product.    

The most significant benefit of being a TitanHQ partner is that they care about how they provide:

• Services.
• The efficiency of their services.
• The quality of the client experience.

In terms of real, tangible benefits for our clients, by upgrading to SpamTitan, we were able to reverse the trend of dissatisfaction in our customer base. It changed the quality of our services for the better.   

SpamTitan spares a significant amount of employee time and effort by not having to sort through spam and junk emails. The end-user quarantine mailbox and the self-service portal offered to every end-user through a web portal are convenient and time-saving features. Users can access their quarantines and decide to whitelist, block, or blacklist emails, which frees up our service desk team. The time we spend going through junk and spam emails dramatically decreased by around 40-50% compared to our old solution, and our service desk team is now happy with our infrastructure services. It used to be a nightmare with our old provider. 

We've also seen a dramatic improvement in our spam catch rate and a reduction in false positives since implementing SpamTitan. Our clients' main criticism of us was the lack of flexibility in the previous anti-spam solution we used. Now we have flexibility, transparency, and efficiency, which all matter to our clients and us.

All the features are valuable; mail security isn't about one feature but rather a collection of features. The good thing about SpamTitan is its versatility because it offers every feature we need. They're not always easy to implement, but we have access to the entire suite required by an MSP like us to provide the best service possible to our clients. We appreciate that, and everything we could wish for regarding email security is included in the product.

The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them. 

The ability to do mail sandboxing before delivering and receiving emails for antivirus and anti-malware detection is excellent.

The double antivirus and anti-malware engine utilizing Clam AntiVirus and Bitdefender, plus all the standard security processes, including anti-spoofing detection, DKIM, and business email compromise (BEC) features, make for a robust security profile. We appreciate these features, and they all work very well.

The quarantine report frequency could be better. 

Sometimes we have specific concerns and requests for TitanHQ that their product can't currently cater to because it's not designed for it. We are often told this will be included in the roadmap. Still, we need visibility on when it will be deployed, when a requested feature will become available, or even tested. More transparency on this front would be a big plus.

We've been using SpamTitan for a little over three years. 

The solution is stable and reliable; we never had an issue regarding operational stability and service access. We only had third-party issues or problems related to our infrastructure services.

The solution is scalable; we run it as a virtual machine, so we have the associated flexibility. As long as we pay for them, we can add as many nodes as we need. We never had to worry about scaling the product.

We currently have around 1,500 end users. 

The technical support is responsive and client-oriented; they care about the client. They listen to client complaints and continually work to improve their services, so we are very satisfied. The support isn't ideal or perfect, and in some cases, we weren't completely satisfied, but TitanHQ always tries to do better based on our feedback.

Comparing SpamTitan's customer support team versus our previous solution, it's night and day, which is one of the reasons we switched to them. SpamTitan changed our lives as an MSP in terms of mail security.  

When we open tickets with them, we know they will help us in a timely and efficient way, which gives us peace of mind. This wasn't the case with our previous solution; we always chased technicians for a working solution and feedback. With TitanHQ, it's the other way around; they chase us for feedback, and they're concerned with the quality and relevance of their support. They care about the client experience, and that's great.

Positive

We previously used Broadcom SMG and switched because we were unsatisfied with the product. We had a lot of false positives and spam getting through, so we wanted to improve our situation significantly. We met with a SpamTitan sales team, who were very convincing. We agreed that we needed their product and implemented the on-prem solution.

As I'm the Infrastructure Manager, I was involved in the deployment, and we were surprised by how easy the deployment was. TitanHQ has a very well-done online wiki, which made the setup elementary. The initial deployment took a few days, and the most challenging part was to cut over from our old solution without impacting our clients and end users. Aside from that, the deployment was a breeze.

We finalized the agreement on the licensing, downloaded the SpamTitan images as we were running VMware as a hypervisor, deployed the images, made the network configurations, and double-checked that they were correctly done. We then started testing the mail flow, and when this was conclusive, we started the client migration. I carried out the deployment alone for the most part, with one other employee to double-check the setup, which is our company policy for deploying a new product.

The only maintenance required is part of a lifecycle management process we have as a company, in which we're required to check for obsolete hardware and software revisions regularly. SpamTitan is no exception, and it's very straightforward; we check if there's a software update available through a GUI, and if there is, we take a snapshot as we're running a virtual machine. We back up with our backup solution as an additional safety layer and go through the upgrade; it's an ideal process.

We have a considerable ROI; we lost clients with our previous tool, whereas now we have expanded our client base and are getting prospective clients because we have a reliable solution.

The price is quite advantageous; we were initially surprised at the pricing compared to other solutions, which made us doubt if this was the solution for us. Then, we discovered SpamTitan's features and how cost-effective it is. The sales team does an excellent job making our life easier in terms of pricing, which is another significant advantage of this product.

We evaluated MailCleaner and a more expensive solution, Cisco Secure Email, which we didn't find cost-effective. We made a product comparison and decided to go with SpamTitan, and we don't regret our choice.

I rate the solution eight out of ten. 

TitanHQ's key differentiator for its partners is the level of support services; they're fast, responsive, efficient, and care about client satisfaction. That's the main differentiator, plus the fact that their product is constantly evolving with new features.   

We don't use the solution's geo-blocking feature because we are not convinced by IP-based blocking instead of location-based. We know geolocation based on a GPS location is challenging, and very few providers offer it, but the current state of IP-based geolocation features is not a requirement for us or our client base.

TitanHQ needs to continue surveying us for client satisfaction regarding their support services, as that's important to us. We appreciate it when they send us emails from time to time asking about our opinion or satisfaction. We also appreciate how they get back to us when a new feature becomes available that could help us improve our services, so we want them to keep this up.

My advice to others evaluating SpamTitan is to refer to the excellent wiki hosted on the solution's website or contact the amazing, client-focused L2 and L3 staff, who are happy to answer any query.