TitanHQ SpamTitan Reviews

SpamTitan filters all incoming mail. We don't allow anything to come into our mail server without passing through SpamTitan. It filters out malware, spam, and any other email-based threat. It's a SaaS solution that's entirely on the cloud. Everything is redirected from our server to the SpamTitan servers.

They do the necessary filtering and pass all the safe emails through to our server. Our servers are configured to only accept IP connections from three or four IP addresses that are specific to SpamTitan, so nobody else can get into the mail server.

Our system consists of two physical servers and several virtual servers. One box is in the office, and there's a backup server at my home. The mail server just happens to be my home. We have about seven or eight end users, but each user can have multiple accounts.  

For example, we have an account for receiving special categories of mail that are placed in a designated folder. In other words, we create accounts that are associated with individual people. We have an online credit card processing company, so when they send emails, it goes to an email address called info@wegmanlevin.com. When it arrives here, it gets split off into a separate folder.

SpamTitan reduced the spam and malware that gets to our Outlook clients. The prior solution we used didn't do that great a job with malware. I don't know if the time spent sorting through spam has changed compared to the previous solution. 

However, sometimes malware would get wrongly classified as spam. Some emails that used to get through were flagged as spam, but it actually turned out to be malware. That should never have gotten through at all. It should have been blocked or stripped. In some cases, malware infected people's systems with the previous solution. 

I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not.

SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen. 

We get some false positives sometimes. Once we spot it, we can add the sender to the safe list. Then it's no longer a problem. It seems kind of random at times. For example, I got an email last night from the fraud department at Chase Bank informing me that my card had been compromised. It was flagged as spam, so I logged in and released it. It's a balancing act between a spam solution that's overly aggressive or too loose about letting spam in. I think SpamTitan falls on the aggressive side, but it's usually not enough to cause any problems.

I would also like more control over reporting. The reporting is limited to once daily. With the old product, we could get reports multiple times during the day with all the emails quarantined since the last report went out. We had one report at 8:00 a.m. to tell us about all the overnight traffic. We'd also get notifications at noon, and 5:00 p.m., just before people went home.

Over the course of the day, only a few hours would pass before we reviewed a quarantined email. SpamTitan sends its report in the middle of the night, so something can be trapped there for 24 hours. There's a workaround. If somebody tells you an email they were expecting hasn't come through, an admin can go into the portal and release it. That's a hassle. 

Also, there's an attack where a hacker generates emails with the correct domain name but hundreds of different user names. SpamTitan bills by the number of users, and they don't allow you to distinguish between real users and bots. I think I have a limit of around 30 or 35 users, so if somebody hit me with hundreds of phony names, I would get reports generated for each one of those fake accounts and be billed for it. It hasn't happened, but it could. I'm not crazy about that aspect of it. I think it would make a lot more sense if I could give TitanHQ a list of all valid email addresses and tell them to bounce any other email addresses.

We have been using SpamTitan for about a year and a half. 

We haven't had any issues with stability

We're a small law firm, so I haven't had a reason to scale up SpamTitan, but I assume I could if necessary. It's not likely to happen in my business. If we doubled in size, that would mean going from seven to 14 people. I'm sure that wouldn't present an issue for the software. However, if we had hundreds of employees, I would prefer an on-premise hardware solution.

I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to tweak some settings. I rate TitanHQ support nine out of ten. 

We used SurfControl, but the version was no longer supported on our server. We originally ran this on the Windows 2003 server, but the product wouldn't install when we upgraded. When we approached the vendor about newer products, we found that all their latest solutions were online and a lot more expensive than SpamTitan, so I started to shop around.

I set SpamTitan up by myself. It was straightforward once I conceptualized exactly what we were doing and the way we were deploying this in the middle of our mail delivery cycle. We have updated the configuration by adding more domains since the original implementation and it was easy.

If it blocks one piece of malware from getting into my system, it has probably paid for itself several times over.

The cost of SpamTitan is reasonable for what we get out of the solution. 

I don't recall the names of all the solutions we evaluated,  but looked at Barracuda and a couple of others. We felt that SpamTitan was the best fit, given the size of our operation, monthly costs, etc.

I rate SpamTitan eight out of ten. It's a great option if you're a smaller organization that wants to keep spam and malware off your system. A larger organization may wish to consider the on-premise solution TitanHQ offers because of the licensing issues and limitations on reporting. I recommend that if it's cost-effective for your organization.

We use it for spam. Our biggest concern has been malware. Spam is a nuisance, but malware could be very damaging to our systems, and losing data just wasn't an option for us. It is that security side. The actual spam piece is probably secondary in my mind. Spam was certainly an inconvenience because of user complaints, but filtering out malware was huge for us. I would rather stop these things at the perimeter than rely on a local computer's antivirus.

We use it for exactly what it is supposed to be for. We use it for filtering out any malware that has been sent via email. For your truly obvious spam, I would rather put that out on the edges so end users don't have to see that junk in their junk mailbox. For some reason, being a college, the amount of spam we get is unbelievable. I would rather not overload users with too many things in their junk folders from Outlook. It just cuts down on the amount of noise that end users have to deal with.

We are a college. We are primarily a Windows shop, though we do have some Macs internally. Our servers are Windows-based. We have two locations. However, that whole idea of locations has gotten pretty fuzzy, not only with the cloud, but with the emphasis on remote work. The nice thing is that it filters mail before it even comes into our mail server and it doesn't matter where somebody is. They could be on campus at either one of our locations, or they could be at home, and SpamTitan will do what it is supposed to do.

It achieves a design goal that we have for in-depth defense.

We have had no cases of malware slipping through since we have had SpamTitan.

At times, I have used the geo-blocking feature. There are some hostile countries for whom I try to filter out traffic, be it through email or the perimeter firewall. We have to be careful with it, but it is good for cutting down on the amount of noise that we have to sort through.

The geo-blocking feature has worked well. Certainly some of that stuff can be spoofed, so it is not going to be 100%.For that really spammy spam, a lot of times the spammers don't even try to hide where they are originating from. For that, it has been good. There are a handful of countries that we just consider hostile, so being able to block those has been a good thing.

The geo-blocking feature seems to work fine for allowing exemptions based on a trusted sender's IP, domain, or email address. We haven't had any issues with it.

Over time, you set up additional filters, change the sensitivity level, and set up exceptions. The exceptions are powerful, so we don't accidentally filter out emails from a party that we work with. That has been great. 

It could be improved a little bit on the speed side. When I am trying to troubleshoot a mail message that somebody is looking for in SpamTitan, sometimes setting up the filters for the quarantine is a little bit pokey.

I have been using it for 10 years.

I haven't had to do upgrades. Anything that happens is done by the SpamTitan team, and it just stays up and running.

There have been no concerns in regards to stability. It just works. We haven't experienced any downtime with it. There have been no problems.

We are a small institution, so it certainly meets our needs. For us, it has been fantastic.

The technical support has been great. I haven't needed a lot of technical support, but the few times that I have reached out to them, they have answered quickly. I would rate them as 10 out of 10. 

The biggest thing for me to compare it to would be Microsoft. I much prefer dealing with SpamTitan because they are smaller. They are more responsive than some of the larger companies that we have worked with.

Positive

We tried some local things that were local to the computer itself, and typically a part of the anti-malware software. We found the performance hits were unacceptable and the filtering wasn't that good. It didn't satisfy that desire to filter those things out before getting to the user's computer. So, we did use other products, but they just weren't a good option for us.

SpamTitan has been much better than the Exchange Server competing product that we previously used, which would interfere with our backups of the Exchange Server. So, that had to go immediately. We were then depending on endpoint protection, which was just a terrible hit to us from a performance standpoint. Whereas, architecturally, SpamTitan does exactly what we want it to do. It is on the edge of our network, doing its job before anything even comes to our mail server.

SpamTitan was our very first spam filter. We were using an in-house Exchange Server, which didn't have viable filtering. We saw an ad for SpamTitan and brought it in, and it solved our problem. Later on, we did migrate away from an in-house mail service to Microsoft 365. While Microsoft's spam filtering is very good, I am not a big fan of trusting a single technology for something like security. I prefer the defense in-depth approach. 

Now, SpamTitan is more of a perimeter filtering system. What we primarily hope to get from it, and have been getting from it, is filtering out malware sent via email from the most egregious spam. We then let Microsoft be an additional layer after SpamTitan.

SpamTitan has absolutely helped save employees’ time by not having to sort through junk and spam emails. We first brought it in when we had the in-house mail solution and certain users were getting 300 to 400 spam emails a day. That was just a huge burden. Almost instantly, SpamTitan cut that down by well over 90%, even with the out-of-the-box tuning. That was a huge savings.

Even after we migrated to a cloud-hosted mail solution through Microsoft, it gives us that design goal of not trusting just one vendor's product for security.

The initial deployment was very easy. Basically, we just changed our MX records, and a minute or two later, it was working. It was very easy to deploy. 

It was very important to us that the setup and configuration were easy. Being a small school, we don't have a big staff for things like this. At the time that we brought it in, there was just one other person (a technician) and me. 

When there is a full range of IT services that we need to offer, I can't have a product that ties us up too much. So, SpamTitan has been easy to work with.

The SpamTitan team just walked us through it. There wasn't much to it because it was easy to work with.

Our ROI is excellent. Technically, we don't have to have it. Microsoft does an excellent job, but SpamTitan is so inexpensive that it is worth having that extra layer of defense. We just get a lot of peace of mind from having it.

We have considered dropping SpamTitan just to save little money on the budget. However, we thought through the cost of having a breach coming through email. There are certainly other attack avenues, but as far as email goes, SpamTitan is a bargain. It is using a different build entity than Microsoft uses, and I like having less of a monoculture when it comes to security.

The pricing and licensing have been very fair. I can't complain.

Because we are a small school, the cost is an issue for us. SpamTitan was much more affordable than some of the other solutions.

Overall, it is a great product. It is simple. It just does what it is supposed to do. We just haven't had issues with it.

Every now and then, I check and see if we have a false positive or add some geo-filtering. I will use the edge filtering at times, but I wouldn't call that maintenance. I will add exceptions if we bring on a new partner, then I will make sure that their stuff is whitelisted.

I would rate SpamTitan as 9.5 out of 10. I am just going to take off half a point for the performance issues at times. Not all the time, but sometimes when I am setting up filters to try to sort through the spam in the quarantine. Sometimes that gets a little bit pokey, but honestly, it has better performance than what I get out of Microsoft.

If you are looking for something where this solution is the first thing that scans your mail before it even goes through your mail server, then it is an outstanding option. I would highly recommend it with no reservations.

We really do love SpamTitan. It just works. It is simple, and I don't have to think about it. 

We use it for spam filtering.

The fact that you're able to customize the program on an individual basis has been very helpful. That means I don't have to get involved with blocking certain things unless they are a common denominator among all our employees. If something keeps showing up, I'll get several requests to block it company-wide. Otherwise, the users can get in there and do their own thing and I don't have to worry about it.

It has definitely saved employees' time by not having to sort through junk and spam emails. We've turned it off a few times because we were having some issues or we had to change our mail server and, all of a sudden, people would say, "I got 50 spam messages." SpamTitan is definitely doing its job. It is probably 20 to 25 percent more effective than our previous solution.

SpamTitan is catching a little more than SonicWall did. It's about 10 to 15 percent more effective in that aspect. And the fact that it's a little more customizable has certainly made it a better solution.

It has also reduced our false positive rate by that same 10 to 15 percent. Nothing is perfect. You're always going to have a few that get through or that get blocked when you don't want them blocked. You just have to watch it and teach it. The longer we've been using it, the more refined we've been able to get it.

It gives our users the chance to interact with the program. They can decide if there are things that are junk mail that they don't want to be messing with, on an individual basis. Of course, I can always override that or control it from a company standpoint.

We use the geo-blocking feature to block a few countries, but for the most part, we leave most of them open. We deal with manufacturers that have office locations and factories in many countries, including Russia and China. But we'll block something like Afghanistan because we're not getting any business from Afghanistan. The geo-blocking may not have reduced our spam significantly, but it does block some.

I've been using TitanHQ SpamTitan for just about a year.

It's extremely stable. We've never had a failure such as their servers going down or anything like that.

It's probably very scalable for a larger company. I really only know it from our small company standpoint, but it would appear that it would work for a company of tens of thousands.

We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic standpoint, IP-wise. It wound up being a port that we needed to open up that wasn't open. I went back and forth a couple of times before we finally figured out what the problem was, but once it was fixed it worked fine.

The engineer I was working with was obviously very knowledgeable and thorough, but he was probably used to dealing with IT people who deal with this stuff a lot more frequently and spend a lot more time with it than I do. Sometimes, they need to dumb it down a little bit and talk to their audience. They shouldn't assume that everyone is a subject matter expert.

My experience with SonicWall's support was pretty similar, although I've had fewer problems to deal with using SpamTitan than I did with SonicWall.

Positive

We were having problems with spam. We were using SonicWall and they had issues with a release that they brought out last summer. It wouldn't work with our server and software combination. They tried and tried and then I got tired of waiting for them to fix it. I went hunting, came across SpamTitan, and it seemed like a good fit. We've been using it since then.

With SpamTitan, our users have more access to their spam email than they were used to. We were limited with SonicWall. If you didn't get to your spam within three days, it was gone and you couldn't figure out what you missed. If you were on vacation, sometimes that would be a problem. SpamTitan doesn't have that problem as it can store stuff for a longer period of time. I believe it holds emails for 30 days. I can change that as an administrator, but I also have to be aware of the amount of junk mail that people get. Spam can really fill up a server pretty quickly, so you don't want to keep it around too long.

A frequent problem with SonicWall, because of that three-day limit, was that once a user had passed that, I had to get involved. If a customer wrote to one of our employees saying, "Hey, did you get my email?" I'd have to go find it. I don't have that same problem anymore. It has been greatly reduced.

In terms of the amount of time required to sort through unwanted junk and spam emails, SonicWall and SpamTitan are similar. You still have to go through your email and see which ones are junk. SpamTitan might be a little quicker because of how often it reports back.

SpamTitan is also an improvement over the SonicWall solution from a filtering standpoint. It is a win-win. In some ways, it was nice SonicWall did fail because we have a better solution now.

We had to disable the SonicWall version, which wasn't hard to do. Then we had to insert SpamTitan into the picture. It took a little bit of time, but not that much. It isn't something I do every day. I'm not an IT guy who deals with that on a regular basis.

It was pretty much straightforward, with a couple of minor issues. We couldn't get it to work and it turns out we had some bad IP numbers. They had given us an older version from the demo and they said, "Oh, we should have given you new ones when you bought the product." That was a minor glitch. Their support was good over the phone and they got me pointed in the right direction and it's been working since.

We discussed hosting SpamTitan in-house, because we had SonicWall in-house, but in this case the cloud solution seemed to be a better fit for us.

It requires very little maintenance. In the early stages it was more because we were refining the program and what it was filtering and not filtering. Now, there are probably weeks that I don't even look at it. There are times when I'll get a comment from one of our users who says, "Hey, can you do this?" or "I'm having a problem," and I might look at it then. But if I spend 15 minutes on it in a week, that's a lot of time, at this point.

We do see a return on our investment. It's not a lot of money, but we do get some return because people aren't wasting their time with junk mail and I'm not wasting my time trying to filter out more things because users are able to do that on their own.

One user is the same price as 50 users and there isn't a discount until you get to about 500 users. From a small business point of view—we're 30 people—there should be a price break before you have 500 people. Small businesses don't have a lot of money.

I looked around on the internet. There wasn't a particular solution I was looking at. I read a review about SpamTitan and that's the one I remembered. I liked what I read, it seemed pretty straightforward, and that's what we went with.

I looked at Proofpoint and a few other things, but a lot of them are designed for companies that are very large or at least medium sized. We're a small company and I wasn't going to spend tens of thousands of dollars. We don't have that in our budget for spam filtering, and SpamTitan was a lot more affordable.

We really haven't been looking at anything else, because we've been happy with the product. I like it and we're up for renewal and we will be renewing it. You're not going to renew it if you don't like it.

We have a business in which all of our users have email accounts. SpamTitan is an email gateway and it checks for spam, as the name implies, but it also checks for viruses and phishing emails to help stop them. We use it to help keep our company's email safe.

I get the same or even fewer number of requests from users about email, per month, and those requests have more to do with something having been quarantined, as opposed to whether something is a phishing email.

SpamTitan does a good job of grabbing all the newsletters and other things that come through. It saves a little bit of headache for our employees.

It has a quarantine bank where it keeps emails that it believes are spam so that users can access and retrieve them if need be, and say they're not spam.

It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists. 

I have an administrative panel to globally add whitelist or blacklist entries. Also, if I need to look for an email that was quarantined because a user isn't sure how to access it, I have the ability to look into everyone's quarantine and take some kind of action on them, such as delivering them. We usually deliver them to the employee instead of them having to wait for the spam report.

The big issue that I've had is that the length of time that an email is kept in quarantine is only seven days and, in some cases, it is not even seven days. For example, on Monday this week, someone reported she had received some automated messages on Friday night. But by Monday, because it was a DMARC, she couldn't retrieve them and I couldn't find them either. It's great that it grabs things, but I wish that I could tune things more. Perhaps I could have a second quarantine area. Maybe users wouldn't need to access things older than seven days, but if I had a 20-day or 30-day repository, if someone came to me and said, "Hey, I can't get this back," I could end up getting it to them from the archive. 

That would make my life a lot easier because there have been a few times over the last year when someone has come to me and I said they haven't been able to retrieve an email because it had been simply deleted.

Even if it went into some type of cold storage, so it wouldn't cost much, it would give me a way to access them, if need be, even if it took 24 hours for me to access them.

Another feature that would be nice would be a button in Outlook to be able to report something as spam so that the system could learn. If an email doesn't get reported as spam and comes through, there's no way to tell it that it is spam. That type of button is important for that feedback because it improves the algorithm. They are working on a button but it still hasn't been implemented.

I have been using TitanHQ SpamTitan for a little over a year.

I haven't had any issues with the stability.

Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to get back to me. They don't have live phone support, rather it's an email ticket system, but the nice thing is that you can look at any of your past tickets. So, if you run into an issue that you had before, it's pretty easy to do.

I haven't had to contact them that much except for when I have been trying to access an email that has been deleted, and there's not much they can do then. But overall, it just works.

Positive

The reason I looked into a gateway was that, in the same month, I received a number of questions about phishing emails, or emails with attachments. The people didn't know who they came from. Going with SpamTitan was one of a number of things I did to combat that.

We didn't have a previous solution, other than Microsoft's spam folder. That does an okay job for free, but it was not on this level.

I did the setup that makes SpamTitan the intermediary, so emails go to them first, and then to Office 365. The initial setup wasn't too difficult and if I had any questions, a sales engineer was there to help. She knew enough about the product to help me with any of the questions that I had.

The overall project included identifying the need, getting buy-in from the company, and then the search for potential suppliers. I had questions for all of them to figure out which one would be the best fit. Once we decided on SpamTitan, it was just a matter of looking over their instructions. They have a setup page on their website and they linked me to that.

The instructions could be changed a little bit. It took me a couple of takes to read through them because they have both onsite and cloud. There were a couple of settings that were a little bit unclear as to which one they were for, but you could eventually figure it out.

I did the setup myself. Once we purchased it, the installation was done within a day, including reading the instructions, going through the process, and then testing it afterward.

We renewed SpamTitan, so I think the company does see the benefit.

We're satisfied with the pricing and licensing for SpamTitan. They worked with us on that, because, fully staffed, we have around 110 people which would have required that we purchase 200 seats from them. But because we're a non-profit, they said 100 is fine, and if it fluctuates up or down, they're not going to hold us to it. They were really understanding about our issues with cost.

I looked at Barracuda, Mimecast, and a couple of others, but SpamTitan provided all the features that we needed, and it was cost-effective. The second choice would have been Barracuda, which had all of the features that we needed, plus a lot of the features that we wanted. SpamTitan couldn't provide everything that I wanted, but at least it handles the security part.

At this point, SpamTitan doesn't filter email between Office 365 users. It filters email that's coming in, but if somehow one of my clients gets a virus, it could be sent out to everyone in the company and that wouldn't go through SpamTitan. For example, if it's a Zero-day attack, SpamTitan may not know right off the top that it's a virus. The virus companies might not know yet that it's a Zero-day and it could get through. But Barracuda looks for suspicious activity in accounts that are sending emails to each other. If an account that doesn't normally blast emails out to everyone starts doing that with attachments, that will look fishy to Barracuda and it can stop it or identify it. That can help stop issues from happening.

That was one of the only things Barracuda does that spam Titan doesn't.

I'm not sure if it does a great job in terms of false positives, but it's easy to remedy if there are any. It doesn't happen that often, but I don't know if that's due to our users not going outside of our ecosystem that much, or something else. But, at least in the report section, you can see what the email scored, and that can give you an idea of why it was flagged.

It can be a little bit annoying to the user, at times, because they have to take another step to get some of their emails. But they understand the importance of the solution. There are a few hindrances now and then, but for the most part, it's very good.

It's a great first security gateway to try out, unless you know what you want, especially if cost is a factor.

Our clients typically use Office 365 and Google as email providers, and we implement the solution to provide an additional layer of security for incoming emails. It helps with SPF, DMARC, and all the DNS tracers.

One of the main aspects of our business is security; firewalls, web application controls, anti-spams, and so on. We use TitanHQ SpamTitan for some clients in Peru.

As a service provider, we used and tested many brands including Proofpoint Email Protection and Fortinet FortiMail. We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions. 

Spoofing prevention is critical. Using the solution as an outgoing filter prevents spoofing, a major issue right now as everyone is getting spoofing emails. The filter for incoming emails works well, perhaps even too well. SpamTitan works with a scoring system; sometimes, we need to adjust the score threshold to allow safe emails through manually. The filter can be a little too much, though it's better to be safe than sorry.

The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch.

The solution is straightforward to deploy and very quick to set it up. We can get it to work in five to ten minutes, which is excellent for demonstrating the product to potential clients. Another main factor is the price. I believe it's usually less expensive than all the other solutions.

There was an event two or three months ago where one of our clients had a problem where their domain was spoofed. We solved it by running the outgoing emails through SpamTitan and using the DMARC register. They stopped receiving spoofing emails, which is how we usually solve these problems. 

The solution doesn't just save us time, but money as well. We had a case with one client where their accounting department received spoofed emails requesting all kinds of payments. When we implemented the DMARC configuration for outgoing emails, they were protected. Regarding saving time going through spam emails, I would say an average amount of time is saved because anti-spam isn't the main focus of the solution. Our clients already use Office 365 and Google, which include spam filters for incoming emails. Our primary use for SpamTitan is security, the filter for incoming emails regarding buyers. Anti-spam is a bonus, but we care about security the most, and in terms of security, I would say SpamTitan performs above average. Since implementing the solution, we have received less complaints of false positives from our clients.

I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market.  

We have been implementing this solution for our clients for four years. 

The stability of the solution is excellent; we only had one critical event in the past four years. SpamTitan uses two AVs, and we had an issue with one of them called BitDefender, which gave us false positives for about a week. 

For email solutions, stability is vital. If emails don't get through, it's a significant problem. SpamTitan is excellent in this department, as it prevents those problems, and so are the other cloud providers in the anti-spam segment. 

The scalability of the solution could be improved. We can go with a shared node or our own node, which offers a lot more scope for configuration. It would be great to switch between the two without downtime, which isn't possible now. I understand why this could be difficult to deliver, but it would still be an excellent feature to see.

I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get back to me within 24 hours, but SpamTitan is usually quicker if it's within working hours. There may be a few hours a day where they don't offer phone or email support, but that's very late at night and early in the morning. When I speak with their technical support, I get the impression they know what they are talking about, which isn't always the case with other providers.

Positive

We used many solutions of this kind, including Fortinet FortiMail and Proofpoint Email Protection. If the client wants an on-premises solution, we implement FortiMail, but that is more of a licensing issue. With an on-premises set-up, the pricing is based on the volume of emails per hour, whereas with cloud-based solutions, the price is based on the number of users or mailboxes. For all cloud-based solutions, we use SpamTitan.

The deployment is straightforward; we change our MX records and do the backend configuration. This is very helpful when we need to demo the product to clients, as we can set it up within 15 minutes. The setup only requires one person, me and maybe another engineer, but one is enough. 

All anti-spam solutions require some tweaking post-deployment. In our case, we often carry out a deployment and track it for the first week because every client has different providers and use cases. For huge clients, that tracking time can increase to a month. 

The solution gave us an ROI. The spam filters save us a lot of time, and the antivirus is excellent. We carried out a test in which SpamTitan detected a virus that other solutions didn't, and the DMARC configuration is great for preventing spoofing. This product saves us both time and money.

Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic.

I would rate this solution an eight out of ten.

We use SpamTitan in the cloud. I believe they have different deployment options, but we only use the cloud solution.

I would love a cloud-based solution that offers the option of volume-based pricing rather than user-based. There are companies and especially government institutions that have 1000 mailboxes but only use 50 or 100 of those on a daily basis. In this scenario, a cloud-based anti-spam solution is very costly.

We don't use the solution's geo-blocking feature at the moment, as we don't require it. 

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.

Within our company umbrella, there are three companies under us, with everything from sales to marketing to customer interaction, both inbound and outbound. Anytime that we receive any type of email, it gets filtered through SpamTitan. 

The way that we have it set up is to filter keywords, in addition to its artificial learning capabilities. If something looks like it was written by a human, it will allow it to pass through, unless it throws some kind of flag that something looks suspicious. In general, it simply routes emails to our employees, giving us warnings if there is anything suspicious that we need to know about before those emails actually are received.

We use the cloud version of the solution, we don't have an onsite server. We have multiple companies within my company, but we've set them all up to route through SpamTitan.

We started with SpamTitan a couple of months after I started with this company. Up until then, we didn't have a spam filter solution. All the junk marketing emails would make it to every single person's inbox. People were having to filter through all the junk while also trying to find and respond to emails from customers in a decent amount of time. They were getting more spam and fake emails with malicious attachments than actual customer emails. The amount of time that everybody was spending just deleting junk and trying to actually find customer emails was excessive.

Since starting with SpamTitan, though, we hardly ever have any emails that were malicious or that were from random domains that are known to be used for spam. Anything that comes through that it thinks is malicious, but it's not 100 percent sure, will be placed in quarantine for each user. It will give them a daily, automatic report saying, "We have these in quarantine. If they look good to you, you can release them, and you'll immediately get them in your inbox."

As a result, we do not have to delete all the spam from our inboxes. It allows us to only see the most important ones that are questionable, so we're not digging through hundreds of emails a day from junk addresses. When compared to before we got SpamTitan three and a half years ago, hours a week are now being saved for every single employee. They no longer have to dig through junk. At the end of 2021, when I ran our yearly report, it automatically blocked over 250,000 bad emails that weren't from customers or had malicious attachments.

If we saved, say, 30 seconds for every one of those 250,000 emails that were stopped, we saved that much time, minimum. Our inboxes don't reach capacity from the junk that should have never reached us to begin with. As a company, we've saved so much money by not having to spend time dealing with that.

The geo-blocking feature definitely reduces our spam intake. The last time that I checked just geo-IP blocking, we had about 12,000 emails that attempted to come through in the last six months and were immediately stopped. They were stopped because we don't do business with them or have any connections with them.

The filter rules are valuable. The software itself will automatically filter out things that it thinks are suspicious. However, the filter rules are the most helpful because, if we need to, we can block entire domains and subdomains with the click of a button. In addition, if one specific email address is a problem, but not the entire domain, we can drill down and specifically block it without affecting anyone else in that domain.

They also have something called Pattern Filtering, which has been a godsend. While the software can only do so much, as far as detecting things that look suspicious based on what it's seen from all of its users, with Pattern Filtering I can use my own terminology or search terms. For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time. It also works for blocking specific document types or file types. All it takes on my end is going into the Pattern Filtering and selecting what I don't want to come through or what I want to go into quarantine, to warn me first before we allow it through. It's one of the most helpful, but also one of the easiest-to-use features, that does the most for our company. It has saved me hours of work a month when it comes to filtering out all the new stuff that keeps coming in from different countries and scammers.

When we started, geo-blocking wasn't a feature but they added it within the last two years. I also do a lot of network security for our company. If there is a specific country that we don't do business with and from which we're getting a lot of requests, or if we have multiple attacks coming in a specific country, or if we keep getting a lot of emails from the same IP subnet from a certain country, instead of having to block every single new IP that comes in from that country, I can literally just block the country and any IP that tries to send us mail is immediately stopped, which is fantastic.

Those features are the ones we use the most, and they're also the most helpful for filtering out the most junk. And a lot of that is done automatically, once it starts detecting our blocking patterns and the stuff we aren't allowing to come through. With the subset of those things that do actually get through, because the senders either found better ways to mask what they're trying to do or they're sending stuff from different IPs that weren't blocked originally, I can just go into the solution and block them. Including login time and getting to the screen, I could have an IP address or an entire country blocked in less than two minutes.

In addition, the UI is not extremely flashy, which is fine for the people who need to be in the online console and determine what gets blocked and what gets released. It's very straightforward without animations or graphics. It has tabs that you click on that say, "If you click here, this is what you're dealing with." The usability is fantastic. It doesn't give me more than I need so I don't have to drill down through 20 different windows before I get to what I want. I actually appreciate the fact that it's as simple as it is.

Another good feature is that you can see how much is being blocked based on date ranges.

The only thing that threw me off a little bit, when it first came out, was Pattern Filtering. There didn't seem to be a huge amount of documentation on how to properly use it. If you want to block the term "hot dog," it's pretty straightforward. You just select, "If the email contains this phrase, block it for everyone." 

But, if you want to block an email address with .com.biz, which seems like it's legit but that .biz at the end throws it off, you have to get a little more detailed regarding how you type out what the Pattern Filtering feature looks for. You can't just enter ".com.biz" because it will then block everything that has .com or .biz in it. It takes a little more regex coding.

If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML. When you use it for a while, you get used to it, and you understand what it is that the pattern filter is looking for, but a regular user who doesn't know anything about regex has to learn what it is which can be a little daunting for people completely unfamiliar with the concept.

I have been using TitanHQ SpamTitan for three and a half years.

I have never once had an issue where the software went down or stopped routing our emails. There has never once been an occasion where TitanHQ has said, "We're going to do maintenance," or "We're not going to be able to route your emails." In two and a half years, it's never stopped working once, not even for five minutes. It's one of the most stable solutions that we use, company-wide.

Scaling is extremely simple. When we started, they asked us how many users we would have. SpamTitan detects whether we are under that number of users. But it has never stopped us. We once went over the number of licensed users. We talked to them and said, "We added new employees, we need to up our license," and they did that instantly. There was no waiting and we didn't have to go through renewing the contract. We didn't have to change any settings and we didn't have to reroute anything again. They added more users and it just kept working. Scaling is super-easy, and the solution can accommodate as many people as you need.

With all of our sub-companies, we have about 150 users of the solution.

We use it literally every day for filtering everything. The cool thing about it is that once it's set up and it's running the way you need it to, you hardly even need to log in, unless somebody tried to send an email and it didn't show up immediately. If that email didn't hit the spam filter, then you just have to tell whoever sent the email to try again. Other than that, it just works.

In the future, if we open more locations or we hire new employees, we'll absolutely increase how many users are using the software because it's invaluable to us.

I come from an MSP background. I took over the director of IT role in this company when I started here. With companies that I used in the past, if there was an issue with something that was not set up right or it was not filtering correctly, you would have to either submit a ticket or call. You would wait on hold and hope that the rep who talks to you is either knowledgeable enough to help you or wait again to be transferred to tier-one, two, or three support, until somebody was able to solve the problem.

The best thing about support with SpamTitan is that if I have an issue and I email them, I will normally get a response in 30 minutes if it's not a serious problem. But if I call them—and I have never had a company do this before—I always seem to talk to the same people; not the team, but literally the same people every time. If I had a problem a couple months ago, and then I have a new problem, I'm talking to the same person that I spoke with months ago, and they're familiar with what's happened in the past and they remember my setup. It seems like the most personalized software support that I've ever experienced. I'm not constantly worried that I'm going to have somebody who isn't able to help me when I call. With TitanHQ, the person I call and talk to is the person that is solving my problem, every single time.

It honestly feels like the people who are helping me either use the software themselves, and have from the beginning, or they helped engineer and develop the software. They're able to fix my problem in minutes, versus several phone calls or having to worry about getting transferred around. That's awesome.

Positive

In a previous job, the company I worked for used Barracuda. That was an onsite spam filtering service. It was fine, although it took a lot more setup and a lot more hands-on work to get it to work the way that I needed it to. If there ever was a problem, either with the hardware or software updates, I would have to call somebody in support who knows what they're doing or wait for somebody to give me a callback and help me fix the problem. In a business, when you have people sending you contracts or sales orders and invoices and there's a problem that is stopping email from coming through, if you can't get help immediately and you lose those emails, it really hurts your company. I had issues like that with Barracuda.

Before Barracuda, we had something that was used to help filter spam and has since become Cisco hardware. It almost feels like the companies were too big to give customers personalized support when they needed it. It was as if they had grown beyond what their support teams could handle. With SpamTitan, I've never once had the feeling that they're taking on more than they can handle.

We looked at Barracuda and Cisco and went through a few demos. Believe it or not, we actually found SpamTitan through Reddit, via several IT channels that I was a member of. Somebody from TitanHQ answered a lot of my questions through Reddit and offered us a demo. We did the demo and it did everything we needed it to do, without a ton of input from us or having to spend days to get it set up and working. The fact that it worked out-of-the-box, meant we went directly from the demo to signing on with the company. We've loved it ever since.

The demo setup that we had tried to do before SpamTitan was insane. We did less to get everything working with SpamTitan than we did with all of these other companies' spam filtering demos. Demos are supposed to be easy and attract customers. You want to show people that your stuff works with the easiest onboarding possible. The only company that was able to do that and show us that their solution worked without a setup headache was SpamTitan. That's why we stuck with them.

It's one of the easiest setups that we've ever done. We just set our mail to route through SpamTitan and it auto-detected our email addresses. That's all it took. The software took care of everything else for us. There was no complicated setup. Our domain goes through the solution first. It detects the users that we have, sets them all up separately, and filters from there. We set up how strict we wanted it to be and let it learn over the first month. We manage everything through their website.

From the time that we were told to change where our mail is routed to, until it was actually successfully routing our emails to SpamTitan, it took about five minutes to set up.

Because we were unfamiliar with the software, we waited until our company was closed, and we weren't expecting any emails, to implement it. We did it on a weekend when we don't get a lot of customer emails. I spoke with somebody from SpamTitan and they told me where I needed to change our routing to. We logged into our domain, changed our MX record to route to SpamTitan, and everything else just took care of itself after that.

When we first started, there was a test mode and it would ask me, as the administrator, what was okay to let through. It would learn, based on my preferences, what it is that we were looking to block. After that first month of using SpamTitan, we now get a maximum of three false positives, company-wide, a week. Most of the time, the ones that get caught in the quarantine but that should have come through have a PDF attached or something has a really sketchy name, like a bunch of numbers, or it has "exe", even if it's not a .exe file but has the word "executive". But it lets us know that it was flagged so that way we have the ability to release it.

Not having to completely recover the company from a malware attack or from something that came in through email, and not having to worry about employees clicking on malicious links, are themselves, aspects of a return on investment. One malicious email with a bad attachment, or with a link that leads to a bad attachment, is enough to take an entire network down. 

Also, the fact that our firewall hasn't been working as hard since we got the spam filter, speaks for itself regarding how valuable the software is. 

If one software implementation can stop 90 percent of the problems in a company, when it comes to malware and malicious actors; if it can do that much and take the workload off of everything else in the company, then it's worth it a million times over.

And the time that we all save not having to dig through all the junk or worrying about whether we are going to click on something we shouldn't click on allows all of us to focus more on our actual tasks. We don't have to devote so much of our day to digging through and deleting junk emails, just to get to the stuff we actually need to do our jobs. That is also return on our investment. The amount of time SpamTitan has saved us is definitely worth it.

When we started with this company they had fewer features. Neither the geo-IP blocking was available, nor was the Pattern Blocking. But throughout the three and a half years that we've been with them, they've added them, and they have not increased our cost. They've not even asked us to sign on for additional features. They just added them to their product and they were available for us to use. Having the same costs that we've been paying and having new features added is awesome. They give you an update without charging you more for it. I like that a lot. It makes you feel appreciated as a customer.

If you're considering SpamTitan, get a feel for the software during the demo that they offer. If there is anything that you're not 100 percent certain about in terms of how it works or what its function is, call the support people and they'll explain it to you and make sure that you understand what it's supposed to do and how it works. That will let you know that the support people are there to help you, but it also makes sure that you understand the software that you're considering paying for. The demo will show you how much their software is actually able to do, while asking questions of their support staff will also show you how attentive and personal the support is. That way, you're getting the most out of determining if you want to actually use the software.

Lean on the support staff, because that's what they're there for. They will let you know that if you need anything, they're always there to help, no matter how small or big the question or problem might be.

The biggest lesson I've learned from using the solution is that I should have gotten it a lot sooner. The sooner you use the solution, the more time you'll have for everything else in your company.

Given all the spam filters that I've used, this is by far the easiest to use and the most detailed. At least give it a try, before you make a decision.

It's the only product we use for filtering spam and viruses, et cetera.

The fact that it blocks most of the spam—and about 75 percent of all emails coming in is spam—is a great help. We still have some spam emails that pass through because they are more and more complex, but when we need help to configure the solution, TitanHQ is always there to help with an issue that we may have.

It definitely helps save employees' time. Having to sort through junk email was becoming a problem. Most of our users rarely get spam now. We also don't have to worry about them deleting something that is valid because. When you have too much junk, you may also delete stuff that is not junk.

The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful.

We do have a few users, like the president of our organization, whose email address is everywhere, who still get some spam and we can't really block it because it's always coming from different addresses.

Also, it's a bit complex, but if you want a lot of features, it has to be kind of complex, and they have good support. When you can't find something, they help you to find it.

SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change.

I have been using SpamTitan for at least 15 years.

The stability is very good. We have never had any issues with its stability.

We used previous solutions a long time ago, but the stability of SpamTitan versus them is better because, now, everything is virtual. At that time, most solutions were on-premises, but SpamTitan had the virtual appliance from the beginning, so it was better. Getting email is one of the most important things for our company.

The scalability is very good too. You just need licenses for the number of users that you have.

I have contacted their technical support several times. They're very good.

I don't have a competing solution, but their support is very good compared to the support we get for other products, who have their support based in India. It's definitely better. They always know what they're talking about and they provide a quick response. Even if it's something that you are doing wrong, they don't just try to close the case, they try to resolve your issue.

Positive

We used a free product and we also used a Norton product for some time, but it wasn't working as well as SpamTitan does. It was a consultant who worked for us who told me about the product and I tried it and it was definitely better than all the other ones that we tried before.

SpamTitan delivered performance and the price was quite good. I haven't compared it recently, and the price has increased in recent years, but the price and performance, at the time, were the key factors.

The initial deployment was pretty easy. The fact that it's easy to install was only of average importance when deciding to use the solution. I do everything regarding IT in our organization. If it's complex, it's still only going to be installed once, and then you just update it. There isn't much maintenance or involvement with it and we don't need a lot of people to know the solution.

I did it myself.

For the service, the pricing is reasonable.

We don't use other solutions so we can't really compare.

The encryption feature seems to be the most useful. We didn't have a convenient option for it previously, and having the capability to encrypt from within the message nearly seamlessly is a benefit to us.

EncryptTitan's Keyword Policy Based Encryption feature is one of the features we were looking for. We wanted a simple process for our end users so that they could encrypt emails and attachments. The other option we had before used multiple steps in order to achieve the same result.

With SpamTitan, the false positives and false negatives seem to be higher than those with the product we had previously.

The other area for improvement has to do with how to deal with false positives. If something slips through, there's no easy way to mark it as spam globally. The add-in has not been working. We haven't even deployed it to our entire organization yet because it's not working for the few in the pilot project.

We've been using SpamTitan for almost a year now.

Stability-wise, it's pretty consistent. It has not gone down, although we had to have the instance restarted once. The stability of our previous email security solution was about the same as that of SpamTitan.

I'm not happy with the technical support. Issues seem to drag on longer than they should, and we have no direct phone contact with support staff. Everything is handled through email, which is not really efficient in some situations and prevents the problem from being resolved faster.

In comparison, the technical support from AppRiver was much faster in terms of service responses. The products that we had before AppRiver were from GFI MailEssentials, and they were very responsive and had phone support so that we could directly talk to someone.

Overall, I would rate technical support at five on a scale from one to ten.

Neutral

We previously used AppRiver. The primary reasons we chose SpamTitan are that it was a more modern product and that it offered encryption. On paper, it also looked like SpamTitan had more features than AppRiver.

SpamTitan built a solution for us and tested it out, and it seemed to work fine. That's why we went with it.

The level of complexity of the initial setup was not beyond what we expected because we were deploying a lot of options. We had good support, and it was not difficult to set up and configure SpamTitan. We definitely wanted to be able to deploy the solution as quickly as possible.

We have one person assigned to handle the maintenance of the solution.

SpamTitan is deployed organization-wide. We're very regional, so we don't have other entities outside of our location.

We worked directly with SpamTitan. I did the backend configuration, integrating it with our Office 365 tenant, and my colleague was responsible for the Outlook plugin, which is still an issue.

Encryption has definitely filled a gap that we needed, and it's a return on investment. 

The pricing was a little bit below the average of what we were looking at.

We evaluated Proofpoint, Barracuda, Trustify, and Kaseya. We chose to go with SpamTitan because of the encryption option and the supposed modern email security options.

If you are evaluating SpamTitan, I would advise you to take a look at the service options for problem resolution.

On a scale from one to ten, I would rate SpamTitan a seven.

We primarily use this product to filter spam and other unwanted emails as well as protect our users from malicious links.

We have an enterprise environment. We opted to use an on-premises version installed on a VM that runs the SpamTitan software.

Optionally, we could have implemented the web version. However, given that we wanted it on-premises and it was cheaper in our case.

SpamTitan will be included in any substantial infrastructure changes going forward due to the easy fit and value provided. 

SpamTitan has improved our organization because it does a better job at filtering spam from getting in, along with the many phishing attempts. Be it widespread or just spearphishing, it recognizes and quarantines them.

Link Lock is a big deal because we were having people click on stuff and just go anywhere, and it has solved all of that.

Using this solution has saved our general user time by not having to sort through junk mail. This is not the case for me, however, because I have to go in and filter the mail, but that's why the product was created.

From the everyday user standpoint, it's great because it stops all of the spam, all of the flyers, all of the advertising, and anything we don't want going into the system. It works great for that purpose.

The most valuable feature is the Link Lock, which prevents our users from clicking on links that haven't been verified. This is the feature that sold us on the product. We already had an anti-spam engine, but it didn't have that feature, and SpamTitan is what solved that problem for us.

The interface is easy to learn and easy to use, even for beginners that know nothing about the product. One can just pick it up and go.

The sensitivity of the setup that determines what's spam and what isn't, including the scoring in order to quarantine, block, or allow emails, is well done.

When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them. If we installed the Outlook plugin for our users then it could be done using that. However, we don't install that plugin because it will complicate their lives. Using a context-menu selection should be as effective as going in to manually add it.

As it is now, I have to have three different tabs open with the control panel. One is the dashboard, another is watching quarantine, and there is a third one for adding people to either the allow or block lists. Having the ability to right-click and bring up a context menu would be the best answer in that case.

I have been using TitanHQ SpamTitan for nearly one year.

Stability-wise, it's great. This is a product that works. It does what it says it's going to do and it does it well. We don't have any issues with it at all.

Scalability is just a matter of the license. We're licensed for perhaps 250 email accounts and we're not hitting that yet. We have approximately 170, so it will scale just fine.

If we hit that cap, then it'll be seamless. They'll just issue us a new license, we'll pay a little more money, and we'll be fine.

The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's very simple and very straightforward.

I would rate the support a nine out of ten. We're pretty happy with it but nobody is a ten.

Positive

Prior to this solution, we were using GFI Mail Essentials.

When we were speaking with a representative, this person had not had much interaction with GFI. He suggested that SpamTitan is an up-to-date and modern solution, which is what caused me to look into it.

It's more cost-effective, and it has the Link Lock feature, so that's the direction that we went in. In fact, we signed on to use the product several months before the Link Lock feature was released.

Another difference with SpamTitan is that it's simpler to use. It's much easier to move around in the interface without having to expand menu after menu. It was very cluttered and cumbersome to use GFI.

The service and customer support that I receive from SpamTitan are excellent.

The initial setup is straightforward.

It was important to us that the solution was simple and straightforward to set up. We did have to create a VM, but they gave us guidelines for that. Everything was there and it was simple to do.

Had it not been straightforward then I would have had support available to help me. I didn't need support for the initial setup but they did assist us during the configuration. There were some very specific filters that we wanted in place, which is really just customization for our environment.

I was responsible for implementing the system. I searched out the product, spoke with the rep, made the deal, installed it, set it up, and configured it. There were no other staff involved in the deployment.

We get everything straight from SpamTitan headquarters in Ireland.

Our return on investment comes from not having to spend hours cleaning out the mail server, including all of the spam that used to be going to people. With all of the flyers and advertisements that come via email, we were constantly adding to the block list. Now, we no longer have to do that. Users have to spend less time managing their Inboxes.

Price-wise, this product is very compatible with our budget.

Beyond comparing it to GFI, we did evaluate other options but SpamTitan fit every need. We had some knowledge of Barracuda; the spam engine worked well but it was too expensive. This is something that we considered, but nobody could deal with Link Locks. As such, we didn't want to go elsewhere.

SpamTitan has a geo-blocking feature but we don't have a call to use it.

This is a product that I recommend. They really take care of everything and there's nothing that you need. We're quite happy with it and if service and support are important to you, they're right there on top of it.

They don't just sell you something and let you fend for yourself with a "do it yourself" guide. They do have that option, and it's very detailed and well done, but they will deal with you one on one and help you to resolve anything that you want. They will answer any of your questions and help you to configure the system.

In summary, there are several features that I like and it works well.

I would rate this solution a nine out of ten.