TitanHQ SpamTitan Reviews

Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server room to a different one. For example, if a server room goes down, it just migrates to the second one, then it goes up there. We have a single SpamTitan virtual appliance, which is on both sides of our data center. When a data center is down or very load heavy, it just migrates to the second one and we work through there.

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out. 

We have gained back 50% of our time. Our management had some contacts with huge amounts of spam coming. For example, every morning at 10:00 AM, one of our managers already had more than 100 emails. Of those 100 emails, more than 80 emails were spam. He had an easy email to guess, making it easy for spammers to add him to their spam portals.

It is easy to work with.

SpamTitan is visible right away. You go to the portal, log into your page, and everything is visible there, e.g., your whitelist, blacklist, etc. So, it is very good.

SpamTitan has a cool vehicle called IP delivery pools. We have 20 domains with various products and are using this feature to send mass emails.

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet.

I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.

From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails.

The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate.

The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

I have been using it for about seven and a half years.

SpamTitan has had several bugs, even now they have one or two bugs. However, they can think of a workaround, then apply it for us. They are very helpful in this regard.

There isn't so much maintenance. For example, when a new version arrives, we just take a snapshot and upgrade it. One time, we had a problem after they upgraded something. It was not working correctly, so we opened a case and they helped us. I think this was when we migrated from version 6 to version 7, but it was fixed fine just in a matter of hours.

Another issue was where SendGrid had a very high spam rate with SpamTitan, so I opened a case. They told us that this was a bug with the engine and it would be fixed in the next version of SpamTitan.

We have had several small quirks with these types of engines, and it has just been the matter of fine tuning them.

On one version, we had an issue when the Bitdefender antivirus engine was stopping. That was about three years ago or so. This issue was fixed after upgrading the appliance. It was some kind of bug, and they fixed it in the next version. With this issue, I received an email that the engine had stopped. Then, I went through the appliance and it started the engine. It would work for a week or so, then it would hang again. I cannot remember any more bugs.

This solution needs to be 100% stable and rock-solid because our organization is a bank and quite dependent on email communication. That is why we have stayed with SpamTitan for seven year since it is a rock-solid solution.

We have approximately 8,000 endpoints, but only 5,000 or so are using outside bank communication of some sort. We have a 5,000 user license, which is more than enough for us at the moment. We are not hitting the 5,000 mark. If we hit it, then we would buy additional licenses.

It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft, Forcepoint, etc. SpamTitan has one of the best supports.

They are very responsive, friendly, and knowledgeable people. I never had an issue where I raise a ticket for a problem and they got rid of me, like Microsoft does all the time. That is why I think that 70% of the product's value is its support.

With one of our other products, there is a problem. We opened a case about five months ago and they don't have an estimated time for fixing the issue. Whereas, with SpamTitan, if they don't have an estimated time for fixing an issue, they have some kind of workaround in place. They connect to us and implement the workaround, then test it with us. Then, if we are happy, they will leave it alone. I don't have to talk with anyone else. 

SpamTitan support has never had me hanging with an unresolved test in seven years. I would rate them as 10 out of 10 compared to other solutions, like Forcepoint and Barracuda. For example, Microsoft support didn't have the necessary product knowledge. The Level 1 support of Microsoft had zero knowledge and their Level 2 support knowledge is zero and a half (out of 10). Only level three of Microsoft support, which is very difficult to get to, is quite knowledgeable. 

SpamTitan is a very small company. They don't have Level 1 and Level 2 support. Their support is just as knowledgeable as they can be. There are no layers where you are passed to someone who knows more. Right away, when you are contacting support, they know their product just fine and are aware of things.

Right now, we have one open case regarding IP delivery proof. We have a small problem with it. I think it is a bug, but I am certain they will fix it. 

There is not a product out there that works 100%. I am a very old IT administrator. I know that every product has its bugs, but there are only several companies with whom I have contact that say they can and would fix their bugs in a quick manner. SpamTitan is one of them. For example, we had a huge problem with the new antivirus engine built within SpamTitan. Even though they pulled back the old engine for us, they reconfigured our on-prem SpamTitan to be able to fix this so-called bug. So, they are very good at helping us fix issues.

I would rate SpamTitan's technical support as 10 out of 10. First and foremost, if there is a bug or problem, they are doing their best to fix it, which is a good thing.

Positive

We had Forcepoint anti-spam in place about eight years ago, then it expired and Microsoft didn't continue to support the product. So, I was forced to search for a good, well-rounded anti-spam solution that would be cheap and had good support.

I chose SpamTitan because it was cheap and the rating was quite good. I just wanted to test the solution and determine if it would be okay for us, then we would get it. If not, then we could find something else more costly. When I tested it, we had some little challenges and their support was great. 

The spam catch rate went through the roof when Forcepoint just ceased to exist because Microsoft killed off the product. The spam catch rate began to rise because no engines were updating. After we implemented SpamTitan, we right away saw that the spam catch rate was very good, even before fine tuning. However, we had several false positives when legitimate mail was caught. Even today, legitimate mail is sometimes caught as spam, and it should not be. This is so much less now because we have been fine tuning SpamTitan for seven years. The spam catch rate is quite high at approximately 96%.

Forcepoint's stability was good. It was not hanging or doing anything wrong. It was a very good product. I cannot comprehend why Microsoft killed off this solution, because it was very good. Forcepoint anti-spam was a very good solution. It worked just fine, but Microsoft somehow managed to kill it.

Another huge plus for SpamTitan is its ease of implementation. You can do it by yourself without any help from SpamTitan support. It's very easy to deploy and configure. The manual is also easy to understand.

I liked it after about two months because we managed to fine tune it and set it correctly. After about two months, I was able to confidently make a decision about buying this product and implement it in our bank. They have added a lot of very useful features since then.

I deployed it myself without any help from anyone. Afterwards, after I deployed it, I had several questions as well as several fine tuning that needed to be done with the spam engine. I opened a case every time and TitanHQ support helped me. 

SpamTitan has helped save employees’ time by not having them sort through junk and spam emails. In our environment via group policy, we have disabled junk filters on our mail clients. It is not useful for us anymore. So, it is only being filtered by SpamTitan. 

For our most valuable clients, we have enabled access and they are managing their own whitelist, blacklist, etc. If someone is quite knowledgeable with email clients, we can even deploy the SpamTitan Outlook plugin for them. With this plugin, they can configure their blacklist and whitelist, e.g., marking someone as a whitelisted sender for them only. It is quite a useful feature if you know how Exchange works. If you know what happens when someone blocks someone else via Outlook junk filtering, that is through Active Directory, then it is synchronized with the edge server. So, it is a pain to find where it was blocked.

Our help desk is saving half an hour to an hour. Now, the administrators only need to go to the SpamTitan portal. We have a small group of help desk technicians who are administrators for SpamTitan. They go into the SpamTitan portal looking for history about why something was blocked. This takes three to four times less time when finding out why mail was blocked.

From a price-performance ratio, it is one of the best. It does not cost a lot and does its job just fine. If you fine tune it, it is just ideal.

The pricing is ideal. A lot of other anti-spams are integrated in Exchange, counting technical mailboxes that are not sending any emails outside. So, they are not scanned and only for internal communication. SpamTitan only counts the emails that it scans. This is one of the best licensing models that I saw for anti-spam solutions because it is counting dynamically the number of emails that senders are sending. It counts these uniquely by week. It provides a very realistic picture. This is very useful because we are not counting the emails doing inbound or outbound notifications from our company. 

We are considering buying Link Lock, which has an additional fee. I need time to test and trial it, so the purchase is currently on hold.

For a small company, it would be just a great solution because it doesn't cost that much. It is very easy to install and configure. The support is just great. 

When we were forced to find something else because Microsoft Forefront ceased to exist, we looked at FortiGuard Antispam, which was quite good as well. We also looked at Barracuda's anti-spam solution, but it was very costly so I didn't even bother to evaluate its functionality.

SpamTitan was quite a reasonably priced solution. When we began to test, we had trials with FortiGuard Antispam and SpamTitan. We didn't manage to test both of them in time. Then, we bought SpamTitan for a year, testing it for a year in a production environment. When you configure the anti-spam solution, it works and isn't $100 million.

This anti-spam catching grid is quite good. It is not perfect, but none of the anti-spam products are perfect. I compared it to several competitors, and it has one of the best anti-spam catch rates. You need to fine tune it because it is not perfect out-of-the-box. It depends on the organization's mail flow going through. I had to fine tune it with their support several times in regards to our mail flow. There are several built-in engines where they are raising or lowering spam confidence levels. Right now, the spam catch rate is quite good for us and much better than Forcepoint ever was.

It is quite a good solution compared to other anti-spam solutions. There are anti-spam solutions with better catch rates.

We had one reason to switch from SpamTitan. One of its antivirus engines was a Kaspersky antivirus engine, which is Russian ex-KGB, though this is no such thing as ex-KGB agents in Russia. When Georgia had a war with Russia, we lost 20% of our territory to them. So, we began to see what products have Russian roots, and SpamTitan had a Kaspersky antivirus engine. Our concern was that Kaspersky could do something wrong with Georgia. I sent an email to SpamTitan and told them, "We are from Georgia and you are using a KGB-operated antivirus engine. We are thinking of switching to another anti-spam solution because of that." They told me that they were planning to switch from Kaspersky. Several months later, they switched to Bitdefender antivirus engine. So, I was very happy to stay with SpamTitan.

I have recommended SpamTitan to six or seven companies who have been using it for several years. They have been very happy with it.

We are not yet using the geo-blocking feature.

I would rate SpamTitan as nine out of 10. However, four years ago, I would have rated it as 10 out of 10. No spam was getting through four years ago. Now, a lot of phishing emails are getting through. The solution should be more precise on phishing emails.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

We've been using SpamTitan for around two years.

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

SpamTitan scales easily. 

TitanHQ's support is excellent. I rate them eight out of 10. 

Positive

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

We leaned on SpamTitan's tech support to help us get up and running.

We have seen a return on investment.

I think the price is fair for the service we're getting.

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.

We use TitanHQ to provide email security. It sits on Office 365 and protects all emails coming into our domain and going out of our domain.

We have been able to reduce the spam count and the number of phishing attacks, which were higher before we started using SpamTitan. Our reputation has also improved because our internal and external clients are happy with the level of protection provided by this solution.

We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good.

We use SpamTitan's geo-blocking feature to block spam emails entering our network and servers. We have created rules to block certain emails, and the geo-blocking feature has reduced our spam intake by 100%. 

I would give a ten out of ten for the geo-blocking feature for restricting emails from specific destinations based on IP or country.

Our employees don't have to sort through junk and spam emails now, which saves time. Also, they have the option to release and whitelist emails that have been placed in the quarantine folder. It's a user-level feature. It has substantially improved our efficiency by 70% to 80%.

We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan.

We've been using this solution for two years.

SpamTitan's stability is good; I'd rate it at eight out of ten. In comparison, I'd rate the stability of Trend Micro and Microsoft ATP at six or seven out of ten.

TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to handle our concerns or issues. I'd give them an eight out of ten.

Trend Micro's technical support is at the same level as that of SpamTitan, whereas Microsoft's technical support is at a lower level. We have experienced delays with Microsoft.

Positive

We previously used Trend Micro and Microsoft ATP. SpamTitan has the edge over Microsoft ATP because it is more user-friendly. Microsoft ATP was very complicated to configure, but SpamTitan can be customized for our own requirements.

SpamTitan helped us to deploy the solution, and they maintain it as well.

SpamTitan has competitive pricing and flexible licensing. They allow up to 10% more that you use and then add it to the next tier of licenses.

We evaluated Trend Micro and Symantec email security and chose SpamTitan because it is user-friendly and cheaper than the other two products.

I would recommend SpamTitan and rate it at eight on a scale from one to ten.

Out of 1,000 emails sent to us, about 800 to 850 of them are blocked for one reason or another. The amount of spam, phishing, and junk that comes through email is just incredible.

The name of the game is identifying spam. The biggest area of concern for us is what it flags as spam but it's not really clear that it's spam. A definite benefit for us is being able to identify that in a customized way. We can make that header say whatever we want it to say. Right now, it says "Potential Spam," which jumps at our users. They say, "Oh, potential spam. I have to take a closer look at this." That has been a really big improvement for us. It's a simple feature, but it has really made a big difference in helping to identify possible spam for our users.

In addition, being on the admin side and seeing what is completely blocked and, I can definitely say it has saved a lot of time. The amount of email that our users don't get, email that is just solid junk, is staggering. I find it utterly amazing how much stuff doesn't need to come through and that is blocked. Not having to go through up to 80 junk emails out of 100 emails today equates directly to time savings. We have 35 users. SpamTitan probably saves each one of them 10 to 15 minutes per day, pretty easily. Multiply 10 to 15 minutes by 35 users, seven days a week, and there are significant time savings.

One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops. Most of the time you find things on your own. SpamTitan's interface is designed to do just what you need to do and not a lot more.

We are using the geo-blocking because we don't do any work outside of the United States. We simply don't need to receive anything from .ru or .cn. I look at where the security risks are and, obviously, Russia, China, and Argentina are on that top-10 list for hacking attempts and spam. The ability to very definitively block those definitely helps out a lot.

We do have a select set of domains and websites that we do want to receive. We want to make sure that they get through. Some of them were initially blocked as spam so we added them to the filter and now they come through just fine. Others that we specifically do not want to receive from can be easily blocked, so that we don't have to worry about them as well. It's a very simple interface.

While I haven't looked specifically at how much the geo-blocking is blocking, I would estimate it is somewhere in the 40 to 50 percent range. It is almost like a "pre-block." It's that first level, eliminating emails we definitely don't want.

If the interface made it a bit easier to get to a training library that might be beneficial. Obviously, their techs have access to something like that. If they were to share that, I might be able to go to find the answer myself.

Also, the interface could be updated a little bit. I definitely wouldn't want it to be more complex, but I would like to see it a little bit more polished. And if I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker.

We have been on TitanHQ SpamTitan for about a year and a half.

We haven't had any problems with its stability. There haven't been any outages. 

I have one issue that is still pending and it relates to how SpamTitan blocks things connected to voicemail inside of Microsoft Teams. The only reason I say it's still an issue is because it's at a high technical level and there are a lot of areas of it that are not my areas of expertise. I'm having to rely on high-level techs from SpamTitan and from Microsoft. We also have a consultant that we deal with on the Teams side. Trying to narrow that issue down is tough. But it's not an issue of stability. It's related more to settings.

Overall SpamTitan has been a very solid product so far.

When I need assistance, all I have to do is reach out. They are pretty responsive. In the past, we had to file a ticket or call in at a certain time. The plan we had would determine how long it would take to get a response.

With Mimecast, you had to have your customer number, and then call a certain number, and then launch your ticket. After that, they would have to verify which department it goes to. Somebody would try to call you and, of course, you had to be available. We haven't really had that experience on SpamTitan. I can quickly send an email and say, "Hey, I'm struggling with this," and they get back to me pretty quickly. Or I can dial in and just say, "Hey, I'm having a problem. Is there somebody available that might be able to walk me through, finding this particular answer that I need?"

If I had to compare SpamTitan with Mimecast, with SpamTitan I would be expecting an answer within an hour or two. If it was something that needed to be researched, if it was a little more complex, I would expect to hear from them within 24 hours. With Mimecast, I wasn't even getting a response for 24 to 48 hours, and that was just the initial reply. At times, those issues stretched out to take a week or longer to resolve.

Every company has room for improvement. With SpamTitan, I'd love to see a chat feature, even if it's not 24/7/365 and only available during core business hours. I recognize it's tough, with a product that can be used internationally, to know what those core hours look like. But if they had core hours in the US of 8:00 to 5:00 where you could chat with live tech support and say, "I'm really struggling with this. Can you help me out?" That would be good. If you could Get a quick answer without having to pick up the phone, so you could be working on other things at the same time, that would be awesome.

On the sales side, I'm a firm believer in a vendor doing checkups. I'd like to see that salesperson reach out every three months to simply say, "How are things going? Is there anything else we can do? Is there anything that's challenging you? Is there anything that you're looking for that we don't have?" Not only could they get some valuable feedback to help improve their product, and learn about different things that they might want to add in the future, but it would also keep their customers. If I were to say I'm struggling with something it would be great to have them say, "Let me help you get the answer you need," or "I've had some experience with that before. Here's what you need to do."

We are a SpamTitan Plus customer and we have been looking at two additional products out there. They might play into our 2023 budget. If the salesperson checks in, you never know where a sales lead is going to come from. And it would keep the customer happy too.

Positive

We were Mimecast customers in the past and let's just say we had what I would call a "ransom event" with them. They said we needed to pay them a large sum of money or they would not turn our email back on. We, of course, needed our email. At that point we decided that if that's the way they were going to do business, we were going to move away.

Once we made the investment in SpamTitan we were up and running literally in half an hour or an hour, and had fully moved away from Mimecast. The transition went very well.

There was very little to do in terms of the setup. I walked through it with them over the phone. We had a couple of MX records changes to make on our end to make sure that things would flow properly and, once those were done, we were able to see the results almost immediately. 

We have had to make a few changes to the system for things like sensitivity levels for spam. You can adjust it up and down as to how sensitive you want to be. At first, we were a little bit too sensitive, so we dialed it down a little bit.

We also made some changes to what our users would see, once spam was identified. For example, there is spam that is very definitively spam and we get rid of it. Then there's that "middle zone" where we're not really sure whether something is spam or not. It might fit some of the spam criteria, but it might be valid. And then there is the "definitely not spam," and we have it come through. We made some changes to that middle area so that our users could see that it is potential spam, and that they need to look at it to determine whether it is or not. The only complaint they had was the identifier on the header. If they choose to respond, the header stays and they have to remove that manually. But beyond that, it has really done a good job for us.

We did a very quick search of what products were out there. SpamTitan has a unique name to it, but it rose to the top of the search engines that we were looking at. My CEO and I decided to give it a shot.

At the time, we needed to find a solution on short notice. Because of SpamTitan's rating and the fact that its price point was affordable to us, it seemed to fit the niche for us. 

There were some alternatives out there but they were very time-consuming. We needed something and we needed it "right now." SpamTitan was able to come into the picture and be up and running in a very short period of time. With the previous products we had, there were so many pages to go through and so many settings and so many options for customization. It was very confusing and very time-consuming. With SpamTitan, the settings are very easy and intuitive.

The fact that SpamTitan is very simple can be both good and bad. It's good in terms of setting it up, monitoring it, and making the changes that you need to make. Doing those things is very straightforward. The bad side is that sometimes you want a more granular level, but the more granular it gets, obviously, the more time-consuming and the more specialized it gets.

For example, if there is a specific company where some of their emails are good and some of their emails are bad, that might be a little bit tougher to implement with SpamTitan. We might have to identify the ones to block by specific email addresses, as opposed to specifying the domain with certain criteria.

That said, blocking at that level gets really intricate, in general. It might take me two or three calls with a technician on the Mimecast side to write that specific rule, whereas, on the SpamTitan side, it's a little bit more straightforward. We don't get to that level very often, as those situations are few and far between. SpamTitan is easy. It doesn't take long to go in and find what you want and that's what we like about it. You can identify what you need to change and put it in place in minutes as opposed to hours or days.

We use it for filtering emails, inbound and outbound, as well as have it act as a smart host for our external clients. Being an MSP, we primarily use it for filtering emails on behalf of the clients as well as filtering the content that they send and receive using the SpamTitan platform.

It is our primary filtering system. We use it to filter emails on behalf of organizations who have their own email system platforms, like Office 365. In terms of extensiveness, we use it 100%. 

We have big organizations within our country who use the SpamTitan service as their primary security system for their intelligent communication with their clients, within the country and outside the country.

It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%.

The solution has helped reduce spam rates overall by 75%. It has helped us to reduce the number of attacks that we used to have. It has helped to reduce the number of complaints we've been getting from customers in terms of them receiving a lot of spam and unsolicited emails coming from the outside.

• The quarantine feature
• The reporting feature
• The content filtering feature

With the reporting feature, we were able to have broader insight on emails that our clients send as well as the emails that get to our clients. We are able to analyze when we get complaints from clients as to what happened to the emails that they sent to their clients, who sent it at what time, and the content in cases of complaints where the client did not get an email from the sender or their emails were not delivered to their sender. We are able to view at what point did the email drop, who sent the email, and to whom.

We use the geo-blocking feature based on IP addresses. We also use it based on the country and the top-level domain. We are able to block any of those three. For example, we get a lot of emails from Japan. Therefore, we have blocked the top-level domain .jp at the end.

The interface is not so user-friendly at the moment. We did attend training a few months ago on their new interface. They have a new GUI that is quite user-friendly and easy to navigate.

We would like to improve the number of quarantine reports received per day. At the moment, only one is received within 24 hours. So, there are a number of complaints that we get from customers who want to improve the reporting of the quarantined emails since they only get one copy per day. This means they may not receive other emails that have been received after they get the report. So, we would like SpamTitan to improve on the frequency of the quarantine report.

I have been using it for three years.

Stability is at 99%. We rarely have outages. We rarely contact their support team because their service is running smoothly at the moment.

The solution is scalable. If you contact them for an upgrade or add-ons on your current SpamTitan product, they are very much available to help. The service change is almost instant. Within 24 hours, you are able to upgrade from one package to another, and add-ons are done instantly.

In terms of upgrades, we are considering upgrading from our current license, which accommodates 2,000 emails. We want to upgrade to 4,000 emails. They have been very helpful on how we can implement the upgrade.

Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system that is perfect and easy to track the conversation as well as the history. You can download the chats that you have had with them for future reference.

I have interacted with other vendors or suppliers of almost the same feature. I can say that SpamTitan's support expertise is very good because they know what we go through and help. They have solutions at hand. If you ask them, they can help and direct you to the solution that you need. 

Positive

SpamTitan’s geo-blocking feature helps allow us to block spam emails entering our network and servers, reducing our spam intake. Our former solution was only able to handle outbound traffic. That meant that we did not have control over what was coming through our network. For example, we used to get spam emails with unknown usernames, so our customers were getting a lot more spam emails than the important emails that they should expect. 

At the time that we acquired the product, we had another product called Proxmox. As we were implementing, we tested it for about four days. After that time, we did not have any issues in terms of complaints from clients because it was smooth. While the other product was running, we brought in SpamTitan. As a strategy, from my end, it was perfectly done.

The previous solution was not user-friendly. It would only filter one way or direction. This meant we needed to buy from them twice, i.e., the same product, for inbound and outbound. Since our budget was constrained, we looked at SpamTitan, and its pricing was perfect. It was easy to deploy and user-friendly.

With the deployment of SpamTitan, we are now able to catch those unnecessary emails coming into our network, which we are able to block. There is a feature, which we have enabled, to verify the usernames that we host, meaning those that we don't host are blocked before they reach our customers or our network.

Before Proxmox and SpamTitan, we were using Barracuda Central. but acquiring the hardware as well as the renewal of Energize per year, that meant going beyond our budget. So, we approached SpamTitan. We noticed that the hardware was cost effective. We could subscribe per quarter, biannually, or annually. That flexibility meant that we had to quickly jump to SpamTitan for those advantages.

It was easy because we did the hosting for the configurations on our end with their help. It was done within a day. It took about five hours to complete the configurations, then have emails in and out through the SpamTitan product.

Within the first three years, we were able to see that this product has been perfect for our business. We have acquired more clients using this platform, unlike with our previous platform.

The collaboration between TitanHQ and us is 95% in terms of positioning us to acquire new business. Titan products manage both inbound and outbound at the lowest cost. All the requirements that we need for this solution are covered. Also, the support is perfect. We don't have any problems with it.

In the last three years, we have acquired or managed to grow the customer base on email services because we get a lot of referrals. Because we have the geo-blocking feature, which quarantines emails, it sends a report to our clients before they accept the email. This means they get to know about SpamTitan. A number of them call us about the solution before we reach out to them and sell the service.

They have different packages, services, or products that they sell. I would recommend it for small businesses to larger organizations, even enterprises, but not individuals. 

There is the flexibility to ask them what you want, then they will advise a package that suits your business.

SpamTitan's key differentiators are the pricing, system, and service that we get. They are very different from other systems that we have used or partnered with from Titan.

Before jumping into using the product, I would advise that you research other products as SpamTitan's features are mostly required for businesses at the moment.

I would rate the solution as 10 out of 10.

It takes the load off of our server. It also takes the load off of our Internet connection, since we are not bringing in a whole bunch of spam emails unnecessarily that need to be filtered out. 

We partnered with TitanHQ SpamTitan platform so all incoming emails go through their servers first before they reach our network. It takes out, on average, 75% to 80% of the emails that would normally be received as junk. Those are filtered out and we keep what is important to us.

Over the years that we've been using it, people have gotten the confidence that the messages that they get are legitimate. Also, they glance at the stuff that ends up in their quarantine, but they don't necessarily worry about it. So, it has overall increased employee comfort and productivity.

For some of our power users, I would regularly have them sending us help desk tickets that said, "This is spam. This is spam. This is spam." That has probably been cut down by 50% 60% for those specific power users. For those who heavily rely on email, there has been probably a 50% to 60% time savings.

SpamTitan has helped improve our spam catch rate and reduce our false positive rate.

The ability for users to manage their own allow and block lists is its most valuable feature. Daily, at 3:00 AM, we have configured it so users will get a quarantine email that shows all their messages that were blocked from the day before. They can go in and release the messages themselves or they can block them if they don't ever want to see them again. They can allow them permanently, if it is a valid email that they should be receiving on a regular basis. Therefore, it really gives the end users the power to do their own thing and reduces the number of help desk tickets that my team needs to respond to.

We just implemented SpamTitan’s geo-blocking feature in the last couple of months. It has been great. We have only seen one false positive and that was a company that we partnered with in California. Their messages got blocked because their server was in Germany. Germany was one of the countries we happen to block with geo-blocking. They were like, "Oh, that is really bizarre because all of our stuff is here in California." Turns out that their hosted email that they were using was going through a failover test or something like that. So, they were rerouting their servers through Germany at that particular time. It definitely did what it was supposed to do.

We used the geo-blocking feature to restrict emails from specific destinations with a Google search. We went through some of the security forums and platforms out there and looked at the top 10 countries that cybersecurity professionals recommend blocking. We then added those to our geo-blocking list.

Primarily, we are a California-based company and don't really do business with companies outside of the United States. So, the geo-blocking feature is just an extra layer of security and extra piece of mind. Therefore, if any spam out there is trying to purport that it is coming from the United States, but really isn't, then we would not let those messages through.

Since we turned on the geo-blocking feature, we have definitely seen a reduction in spam. I don't sift through the thousands of messages a day that I see in the dashboard to see which ones were blocked by geoblocking. I am sure there are filters and things like that, but I don't necessarily get the time to deep dive into it like that. 

The user interface is really straightforward. I haven't had any issues with it whatsoever.

The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward. 

The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform."

I have been using it since October 2020.

The stability has been rock-solid. 

SpamTitan has vastly superior stability versus the previous email security solutions that we have used. Not only were we getting a lot of false positives that was really frustrating, but there was a particular day when SolarWinds was having some sort of network issue. Mail was delayed by six to eight hours coming through the network. There is just no way, as an organization, we can function like that. So, we had to get off that platform.

The scalability has been fantastic. We grow on average four to five percent year-on-year. In the two and a half years that we have been using it, we have not needed to worry about its performance.

It is being used extensively. There are several clinics that we manage who are also being filtered as well as us. I know of at least one other clinic that will be coming onboard shortly, and we will roll them into SpamTitan as well. I don't see us having any issues with having additional growth.

Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They have access to our dashboard so they can see what we are looking at and help guide us through where we need to go and what we need to do.

The technical support has been fantastic. Whenever we have had issues, I typically just open a support ticket. They are very responsive. Typically, within four hours, I will have an answer to my question. I would give them a solid nine out of 10. There is always room for improvement.

For our previous solution from SolarWinds, I would probably have given them about four or five out of 10. This is compared to the support that I get with TitanHQ, which is much better.

I know that they are changing their method. Instead of just by email, we now go in through an actual web portal to create a ticket. 

Positive

We have used a couple of different spam filtering systems in the past. We have an on-premise Exchange server, therefore all of our email is housed within our network. We wanted to find a robust solution that would filter spam before it reached our network.

Previously, we were using Mail Assure by SolarWinds. Prior to that, we were using a solution called Online Spam Solutions, which was just a small locally run company. The performance on Online Spam Solutions was not as good as it used to be. We were losing mail and getting a lot more false positives than we should have. Then, we did some research. We were already using SolarWinds for another product, so we decided to give them a try. Their sales pitch was vastly superior to what the actual product was. We were only with them for about two years, then we found SpamTitan and have been really happy ever since.

It was pretty straightforward. I had a little bit of an issue with the LDAP configuration, which was an issue on WebTitan as well. It was more important for us to have it working for SpamTitan. Working with support, the issue was pretty straightforward and we got it ironed out in a matter of days. From initially creating the platform to where we had it fully configured, it took about two weeks.

Email is so mission-critical. We did not want to have any downtime or a period where we were really going through a lot of fine-tuning. One of the nice things about SpamTitan was the default settings that came with the platform were very good. It was already doing a better job than what we came from. So, the fine tuning period was a lot shorter than I anticipated it was going to be based on previous solutions.

We had TitanHQ help us with anything that we needed.

It is very good. We actually ended up saving money from our previous solution.

We did evaluate some other companies. I participate in an organization called Healthcare Information Management and Systems Society (HIMSS). I reached out to some of my peers there and asked them what they were using. Quite a few of them came back and said that they were using SpamTitan from TitanHQ. So, we gave them a full evaluation and decided to use them.

Definitely go for it. It will make your end users feel a lot happier because they can manage their own quarantines, allow lists, and block lists. At the same time, knowing that you have your own private cloud that you can manage yourself makes it a great solution for those who want to have full administrative access to their own system.

I would give the solution a solid nine out of 10. I would almost give it a 10. Frankly, it has been an extremely good solution for us as an organization. However, I am not normally one to give a score of 10. There is always some sort of room for improvement, but this solution is a high nine in my opinion.