TitanHQ SpamTitan Reviews

We are a support service provider here in Israel, and we have 200 to 300 clients. We use SpamTitan for a service that we give to our clients, which includes those who have Office 365 and those who have the on-prem Exchange service.

It has reduced the risk of getting viruses from emails by almost a hundred percent. We are giving services to hundreds of companies, and it makes our work a lot easier when SpamTitan is filtering threats. About two or three years ago, there was a ransomware or virus attack in Israel, and all the customers who were on SpamTitan were safe. They were free from that risk. A lot of customers who didn't have SpamTitan were impacted by the attack.

It saves time. When you properly fine-tune it for your needs, there are almost no calls about the service. It's constantly working and pretty much accurate in filtering emails. It's about 99% accurate. We have customers using Microsoft 365. When they moved to Microsoft 365 the last year, they decided not to pay for this service, but it blocks better. It works better than Microsoft 365. They have some spam emails passing through Microsoft Defender or Microsoft 365 protection.

We use the geo-blocking feature. In Israel, we get a lot of threats from all over the world, and we are not using all the domains. We are filtering more than a hundred domains, but we also have companies or customers who work with other countries, and they do want to accept emails from everybody, such as Brazil, Amsterdam, etc. We offer it as a service. If they want me to block emails from certain countries, we do that. When this feature is on, it does help. It works as expected. I never had a customer complaining that we used some geo-blocking filter, but they still got emails. So, it does help.

The system in general has some advantages in terms of the way it works. They describe it as having 99.9% success in catching spam, viruses, and other things, which is quite true. I like the way it works. 

First of all, it has two tests for the email or the connection that comes. The first one is whether it's in a blacklist or an SPF record, which helps determine if it will allow the sender to continue and insert the email into the system. It does fast tests from my point of view, and it almost filters 50% more junk email, and if it's a blacklist, it works 100% from my point of view. It blocks the messages that fail the SPF test. SPF is a standard policy framework that tells the recipient server whether the sender is authorized to send an email for that domain. If some devices or PCs are not allowed to send emails for that specific domain, it already blocks that, which saves a lot of hassle and a lot of pressure on the server. The content filter comes in the second stage, which means the email was approved in the first stage. The content filter does a couple of tests through the anti-spam engine and the antivirus engine. It also has a sandbox. If the email has an attachment, it opens the attachment in the sandbox to decide whether it's a virus or not or whether it's a threat or not.

It has two antivirus engines: ClamAV and Bitdefender. It has the OCR technology or the content filter to identify familiar words or hazardous links inside the content. It has link locks and all kinds of features. I have tuned off some of the settings because the tests that it's currently doing are good enough for me. For my usage, it's at the right level for getting the email safely without being hassled by customers for releasing email in quarantine, etc. There are certain levels that you want to reach. First, you want the mailbox to be safe, and second, as a provider, you want a lesser number of service calls. So, you need to adjust the setting and fine-tune the filter engines at a level where the service calls are logical and acceptable. Otherwise, you would find yourself hustling with hundreds of customers because they don't understand why something is being blocked. Doing mail forensics is quite complicated, and nobody likes it. So, in that way, the system is very good. It provides nice fine-tuning options.

It should have reporting capability. It has logs, which are very extensive. It catches all the SMTP connections to the servers, but when you have hundreds of domains, you need to wait for about an hour for the logs to open, and there are millions of lines. If you want to find something specific, such as an email coming or an IP connection, and you want to troubleshoot that, it's very hard. So, I would recommend building a reporting system or log viewer with some filters. Currently, it is everything or nothing.

The queue management could be better. If you are under attack and you get thousands or hundreds of emails, you can't control the queue. You need to call them, and they delete the garbage from the queue behind the scene. Otherwise, your server will be blocked.

I have been using this solution for 14 years.

It's very reliable. We have been working with it for almost 14 years. I can count on one hand the number of times we have had any problems with the system. Usually, the problems are related to cleaning the queue, but when it comes to technical problems, that has happened only five times in 14 years. It's very good.

It can grow. You can add more servers to the cluster. You can move to the cloud, or you can have a mixed setup. It's very scalable.

We are a quite large company that gives support to a few hundred customers. We have two servers in a cluster. So, it's a cluster environment. We have a top supporter that has access to top-level management. We have domain management users who have only access to domain-level management, and of course, each user can manage his own mailbox or his own setting. There are three layers of management in SpamTitan.

I have contacted them many times. I would rate them a 9 out of 10.

Positive

We used Atera in 2009 or 2010. We had their service. It was nothing compared to SpamTitan, but that was about 14 years ago.

I deployed it. It was straightforward, and it didn't take me long. It worked pretty fast. It was a fast process. In terms of the setup, the servers are in our hosting farm. They are not in the cloud. They are on-prem.

It's easy to use. Setting it up required a bit of figuring out the terminology and what they meant by what was written out there. Nowadays, they have improved that. Each section has a help option or information explaining what it does, what the setting is all about, and what to choose in case you want to change it, but it wasn't like this in the beginning.

In terms of maintenance, they provide system updates once in six months. The rest of the engines, such as the antivirus engine and the anti-spam engine, get updated hourly. They need updated signatures. They are updated automatically almost hourly, and it's done in the background without any disturbance.

It's easy to sell once the price is okay. It's easy to make deals. There is an ROI.

Compared to the market, its price is fair.

I remember a new version of Atera was coming out. I tested that, and I tested Cisco IronPort. I probably also played around with Barracuda, but SpamTitan was very easy to use and manage. It took me two hours to learn the whole system. It was very fast to set up.

I would recommend it depending on an end user's needs from the system because not all of them want the same thing. However, the system is straightforward, and it's filtering emails.

I would rate it a 10 out of 10. It's very good. It's one of the best.

We use it for spam filtering and anti-phishing on our email products.

When I started with my current company two years ago, it didn't have any type of spam filter. It was getting flooded and there were breached email accounts on a regular basis. Since I put in SpamTitan, I've had three breached accounts in Outlook, over the past two years, among our 160 employees. I've seen a drastic improvement in security.

It definitely saves employees' time because they don't have to sort through junk and spam emails. On any given day we have between 400 and 500 emails blocked by SpamTitan. My current weekly report shows that six viruses were blocked within that time span. It has really impacted me because every time an employee would get a spam email, they would post it to our team's forum and tag me. I'd have to look at it and it would waste my time. Now, our employees don't get spam emails.

I'm a real big fan of the new Link Lock feature.

I also use the solution's geo-blocking. The only downside about that is that our owners are from the UK, so I have to be careful about that. But the geo-blocking has resulted in about a 5 percent decrease in spam emails and that's big, given how many emails we have coming in. And geo-blocking is very easy and very intuitive to use. If I want to block country X, but allow these other countries, it is very easily managed.

Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter. People will then let me know, "Hey, I need this email, I'm blocked," and I can do that within five to 10 minutes,

It would be nice if the reporting feature could be updated. 

Also, the feel of the web interface is a little dated. It has been the same ever since the days when I first started learning it. It's nice because it's familiar, but I could see how it might turn people off because it's not necessarily flashy.

I have been using TitanHQ SpamTitan off and on for the past five or six years and consistently for the last two years in my current company.

The stability is perfect. I've never had a problem in two years. It's one of the things that I have to worry least about maintaining. Being in a 300,000-square-foot warehouse with IDFs and not having to stress about that is very nice.

To scale it, I don't have to do anything. If we go over a certain number of emails per day, from back and forth, from a certain email address, it gets counted as a license. As long as I stay under our license number, I'm fine. But it can scale as much as I want. The scalability is fantastic.

It's deployed against eight domains within a range of in-house and warehouse staff. A lot of people are on mobile devices and we don't see any slowdown with it, and that's fantastic. 

We have multiple locations within Texas, and the nice part of it being on the cloud is that it's not something that we have to apply to each individual site. We can just apply it to the cloud in front of our 365 and all of our offices are covered. We don't have to build special roles and profiles for each location. It's just one for the company.

They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know that you are interested in this. Let's show you what it is." We set it up and bought it and now it's deployed. 

They're proactive but not overbearing.

I have used a competitor of SpamTitan, and their support ranks at a nine out of 10 against that other company because, with that company, it was days before I would hear something from them. With SpamTitan, it's usually the same day.

Positive

We did not have a previous solution, but SpamTitan was my go-to. It was a requirement when I took the job.

It's a cloud solution and I enjoyed going through the rollout and deployment because the vendor was very helpful with that. They were there for any questions that I had, because things had changed since I had last implemented it. And we have multiple domains under our umbrella, and the ease of SpamTitan as a multiple-domain solution was really nice.

I would rate the deployment process an eight and a half out of 10. There were some things that probably could have been tuned up, and maybe explained a little bit better, but they were there to help me if I had any questions.

The implementation was pretty methodical. They would say, "Okay, Robert, this is what we need to do. This is how we need to set it up. We need to change these things." I would do those things that night, come in the next morning, and we would make sure the mail flow was working. They were very step-by-step-oriented, and that was nice.

The ease of configuration, after deployment, was moderate. You spend a week or two learning it and testing things out and you get pretty proficient with it pretty quickly.

And maintenance of it is 100 percent lightweight. I rarely touch anything.

We used TitanHQ's engineers directly. My experience with them was fantastic. They made it easier than I thought it would be with the time difference, because they're in Ireland. But they made it work. They're very professional.

On our side, it was just me involved.

We have seen ROI, not only in time but in security. On top of that, with the Link Lock feature, it really does prove itself.

The pricing is very reasonable and very comparable in the industry. It's not the cheapest, but it's not the most expensive.

Their licensing structure does leave a little bit to be desired. I would like it to be easier to understand how I can add licenses and update things.

I did a lot of evaluation, comparing cost and functionality for my partners on the board, but in the back of my mind, SpamTitan was the only one I wanted to use.

I have read a lot of tech releases and about certain products over the past 15 years. I keep an eye on certain things but SpamTitan has been voted one of the best spam blockers over the past many years. It's also very easy to use. I'm a one-man shop in a company with 160 people. That's a lot for one person, especially the director of IT, to be responsible for. 

It's simple enough to log in to the solution, that I can walk one of my owners, or the CEO or CFO, through that process if I'm out of the office. That is a big advantage. It's not overly complicated, although it could be refined a little bit more.

My advice would be to watch your domain reputation score. That can be a little bit odd and a little bit finicky at times. Other than that, pull the trigger and go for it. It is easy and safe.

I give the solution a 10 out of 10. I've never had a problem with it to this day. When my owners come to me and say, "Hey, can we cut costs?" I'll say, "We can." If they say, "What about SpamTitan?" my answer is "Nope." Then I show them the reports and they'll say, "Yep, we're not getting rid of it." It sells itself. It's very easy to prove its worth and that is very beneficial for me.

We use it in front of Office 365. We have 365 in the cloud. We use SpamTitan in front of it as a filter to make sure we don't lose anything in our protection, or our onion. It's just one more slice of the skin.

It has been a long time, but I know that they did some benchmarking back when it was put in. My understanding is that it has improved the blocking of spam by 50% to 60% from when we were relying on other products to do that. I wasn't here when they implemented it, but looking back at some of the old notes, there has been an improvement of 50% to 60% of less spam coming through. That is huge. This 50% to 60% reduction in emails certainly makes a big difference.

It has definitely saved employees time by not having to sort through junk and spam emails. The daily report that lets them pick and choose what they would like to pull through is much easier than having to go through the whole list of emails, etc. They don't worry about it much. They look at that report, and they determine what's worth taking out of it. It's not very often that they pull anything out of it. It's a quick look, and you're done, rather than scrolling through 20, 30, or 100 emails that would've got through and you have to sort them out. It's definitely a time saver.

I know it only takes them seconds to go through the SpamTitan list, review it, and just delete the SpamTitan email. I know it's not taking a lot of their time just from looking at my own report. On a daily basis, I get a report that shows 60 to 100 emails that were blocked by SpamTitan, and I know I don't have to go through those. I just need to have a quick look. The only thing I do is to look for stuff that I was expecting that got caught by SpamTitan, but that doesn't happen very often. It's a huge time saver from that perspective.

We get maybe one or two calls a week, maybe in false positives, where SpamTitan caught something that should have gone through. One or two false positives in a week are excellent. That just means my team doesn't have to worry too much.

I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan.

There is ease of use for the individuals who are accessing it. It doesn't require a lot of training. It's intuitive. You can see what you need to see. They get their daily reports so they know what they're looking at. If they're missing something they were expecting to come in, they can contact the help desk, and we can take care of that for them. It's easy for my team to find things. The filtering setup on it is quite good.

I personally haven't gone through SpamTitan enough. I don't necessarily need the reporting features and whatnot. There are a lot of things that might be of value, but at this point in time, I don't use them. If there was a way to increase the frequency of the daily report, that would be helpful. Somehow I thought that it was just a setting. If it's not a setting that I can change, it would definitely be helpful to have that come two times a day: one during the day at one o'clock or two o'clock in the afternoon and one overnight. If they could adjust the frequency of the reporting so that I could have it two times a day, that would be helpful.

There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment.

I have been using this solution for about five or six years.

It has been extremely reliable. We haven't had any outages or downtime with them. I can't remember anything in recent memory. In the last year or so, we haven't had any outages. We haven't had any problems. Our team has had a few questions about configuration, and they were responded to very quickly. It's very reliable. It's always on, and it just works.

We haven't had to change it a whole lot. I don't know for sure, but my understanding is that it's very flexible. I get a call from our sales rep, and we walk through the options and determine whether or not we're going to change. One of the questions I have is whether we need to change the number of access points, and the answer has been no for the last couple of years. So, I assume they scale quite well, but I don't know for sure. It didn't seem to be an issue from their side anyway.

In terms of its usage, we have a single location. We're a manufacturing company. We have one location, and it's deployed across the network here. I have roughly 143 users, and I have two admins to manage that. It reduces the effort on part of my admin team, but it also reduces the effort on part of the users themselves.

My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change. The response has been quick. It has been easy, and they've met all our time frames in terms of responding. So, we've been happy with it.

I would rate their tech support a ten out of ten. They're very responsive. They're very quick, and the answers are succinct. There are no issues.

Positive

My team didn't have any trouble implementing it and getting it running quickly with the cloud team. Originally, it was on-premises, and we went to the cloud three years ago. The switchover and implementation were great. There were no issues, problems, or hiccups.

Its maintenance is very lightweight. It runs in the background. We don't have to worry about it. We haven't had any issues with failures, outages, or anything. It has been excellent.

What I pay for it in the year, I definitely recoup all of that in the time saved for my team and the users in terms of not having to deal with problems.

Its pricing is good. We've been happy with the pricing. I know that they did some extensive research, and the pricing was quite favorable with everything else that they looked at. My budget hasn't changed a whole lot over the last three to five years. It's nice to see that it has remained pretty steady. So, I am happy with the pricing. It provides good value for money.

My team here did a pretty good job comparing two other options against this particular option, and SpamTitan was head and shoulders better.

I would advise doing a good comparison with other mail filters. Do your due diligence and take a look at the other options and list both sides of the equation. You'll find that SpamTitan is better than whatever else you're looking at.

SpamTitan has a lot of nice features, but we haven't got to utilize all of them. We haven't used the geo-blocking feature. We've thought about turning it on, but we don't use it at the moment, and that's just a matter of we haven't gotten to it yet. Similarly, we haven't yet used ArcTitan or EncryptTitan. We're pretty much using the basic version of SpamTitan. We'll be looking at all of the options for SpamTitan as we move forward.

I would rate it a nine out of ten because I don't know all the options. I haven't utilized all of what we could. I haven't explored the rest of it, but I would highly recommend it. I have no problem recommending the product. I know it works quite well. It functions, it works, and I don't have to think about it much.

We use it for all our companies to essentially filter and secure our email. 

We have about eight companies who are using it, but they are all under one umbrella. It is one system the services multiple locations, so we access it internally through our corporate location where we have about 130 users who are licensed.

It is nice to have something in-between the Exchange Server. I can do maintenance on my server and still have everything coming through. For the most part, I trust the amount of spam that is being caught. It is very accurate, which is the best way to go. I think they claim 99% emails, or something like that, will be flagged. It is pretty close to that. I don't know if it is exactly 99%. However, for the most part and from what I have seen with other spam systems, it does a great job at trying to catch spam email. We have tweaked the rules over the years to help make it better for our business.

If it can stop all the garbage from getting through, then it is definitely a time saver. It is more about protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network.

The new Link Lock feature seems to help protect us a bit better than before. We have been pretty happy with it. The Link Lock feature is probably one of the better ones that can help better protect our end users. I know that they are still working on it, so there are some challenges here and there. However, for the most part, the features and functionality are pretty awesome.

It is pretty easy for us to use, add new features, and add licenses.

We use the geo-blocking feature to block by certain country domains. There are a chunk of regions that we just outright drop as soon as they hit the server. This reduces our spam intake by 5% to 10%.

We block .ru, because we have had a huge intake of spam as well as stuff from Japan. Since we don't do anything in those countries, there is no reason for us to be getting email from them. That is why we do it. We just don't have a need for emails to be coming in from those locations.

The geo-blocking feature is easy to use. Some of the users can waitlist. Then, on the admin side, we can also add stuff to completely allow a top-level domain, if we know that we are having some issues with them, and they haven't quite fixed their stuff. It is very easy to do that and use it.

One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that.

I have been an avid user for seven years.

My server has been running non-stop for 675 days. That is my up-time right now. It is very stable, running on a small cluster.

It is very lightweight on the maintenance side. I am in on a daily basis just to monitor it, but generally speaking, it takes care of itself. You don't really have to do a whole lot unless you encounter an issue.

I have seen that they offer MSP and ISP offerings, so I see no reason why it wouldn't be very scalable. However, I have not personally used its scalability.

The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They resolve things pretty quickly. There are some things that they can do in the background, if their software can't exactly do what you are looking for; they can tweak and modify stuff for us.

I have only ever had one or two issues where I felt like I wasn't getting an appropriate answer, so I ended up opening a phone call ticket. I called in and spoke with somebody, then I was able to get a resolution pretty quickly once I voiced my concern with the solution that was provided.

We are very satisfied with the support. I would rate them as nine out of 10.

Positive

All this stuff was coming through Exchange and it wasn't cutting it as an anti-spam. So, we picked SpamTitan after reviewing a couple of different products. Our decision was mainly based on features and functionality as well as price point and flexibility. 

The initial deployment was straightforward.

It took the appropriate amount of effort to set up and configure. It would be nice if there was a bit more guidance in some of the stuff or maybe a hand-on approach for new customers. That might be a good idea. 

I did the setup by myself.

We set it up in-house. We just slowly tweaked things as we went along, opening a support ticket as need. Then, they would make recommendations based on our issue and tell me what I should or shouldn't be doing.

We have seen ROI. We continue to purchase it every year.

It has reduced our false positive rate by 90%.

The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago.

We recently added on the new Link Lock license.

We also looked at Barracuda.

It is a great product for the price point that you are getting. It has a fantastic value. I would highly recommend it.

SpamTitan is an eight. It is very good. There are small points that they could improve, but they are good at what they do.

Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server room to a different one. For example, if a server room goes down, it just migrates to the second one, then it goes up there. We have a single SpamTitan virtual appliance, which is on both sides of our data center. When a data center is down or very load heavy, it just migrates to the second one and we work through there.

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out. 

We have gained back 50% of our time. Our management had some contacts with huge amounts of spam coming. For example, every morning at 10:00 AM, one of our managers already had more than 100 emails. Of those 100 emails, more than 80 emails were spam. He had an easy email to guess, making it easy for spammers to add him to their spam portals.

It is easy to work with.

SpamTitan is visible right away. You go to the portal, log into your page, and everything is visible there, e.g., your whitelist, blacklist, etc. So, it is very good.

SpamTitan has a cool vehicle called IP delivery pools. We have 20 domains with various products and are using this feature to send mass emails.

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet.

I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.

From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails.

The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate.

The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

I have been using it for about seven and a half years.

SpamTitan has had several bugs, even now they have one or two bugs. However, they can think of a workaround, then apply it for us. They are very helpful in this regard.

There isn't so much maintenance. For example, when a new version arrives, we just take a snapshot and upgrade it. One time, we had a problem after they upgraded something. It was not working correctly, so we opened a case and they helped us. I think this was when we migrated from version 6 to version 7, but it was fixed fine just in a matter of hours.

Another issue was where SendGrid had a very high spam rate with SpamTitan, so I opened a case. They told us that this was a bug with the engine and it would be fixed in the next version of SpamTitan.

We have had several small quirks with these types of engines, and it has just been the matter of fine tuning them.

On one version, we had an issue when the Bitdefender antivirus engine was stopping. That was about three years ago or so. This issue was fixed after upgrading the appliance. It was some kind of bug, and they fixed it in the next version. With this issue, I received an email that the engine had stopped. Then, I went through the appliance and it started the engine. It would work for a week or so, then it would hang again. I cannot remember any more bugs.

This solution needs to be 100% stable and rock-solid because our organization is a bank and quite dependent on email communication. That is why we have stayed with SpamTitan for seven year since it is a rock-solid solution.

We have approximately 8,000 endpoints, but only 5,000 or so are using outside bank communication of some sort. We have a 5,000 user license, which is more than enough for us at the moment. We are not hitting the 5,000 mark. If we hit it, then we would buy additional licenses.

It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft, Forcepoint, etc. SpamTitan has one of the best supports.

They are very responsive, friendly, and knowledgeable people. I never had an issue where I raise a ticket for a problem and they got rid of me, like Microsoft does all the time. That is why I think that 70% of the product's value is its support.

With one of our other products, there is a problem. We opened a case about five months ago and they don't have an estimated time for fixing the issue. Whereas, with SpamTitan, if they don't have an estimated time for fixing an issue, they have some kind of workaround in place. They connect to us and implement the workaround, then test it with us. Then, if we are happy, they will leave it alone. I don't have to talk with anyone else. 

SpamTitan support has never had me hanging with an unresolved test in seven years. I would rate them as 10 out of 10 compared to other solutions, like Forcepoint and Barracuda. For example, Microsoft support didn't have the necessary product knowledge. The Level 1 support of Microsoft had zero knowledge and their Level 2 support knowledge is zero and a half (out of 10). Only level three of Microsoft support, which is very difficult to get to, is quite knowledgeable. 

SpamTitan is a very small company. They don't have Level 1 and Level 2 support. Their support is just as knowledgeable as they can be. There are no layers where you are passed to someone who knows more. Right away, when you are contacting support, they know their product just fine and are aware of things.

Right now, we have one open case regarding IP delivery proof. We have a small problem with it. I think it is a bug, but I am certain they will fix it. 

There is not a product out there that works 100%. I am a very old IT administrator. I know that every product has its bugs, but there are only several companies with whom I have contact that say they can and would fix their bugs in a quick manner. SpamTitan is one of them. For example, we had a huge problem with the new antivirus engine built within SpamTitan. Even though they pulled back the old engine for us, they reconfigured our on-prem SpamTitan to be able to fix this so-called bug. So, they are very good at helping us fix issues.

I would rate SpamTitan's technical support as 10 out of 10. First and foremost, if there is a bug or problem, they are doing their best to fix it, which is a good thing.

Positive

We had Forcepoint anti-spam in place about eight years ago, then it expired and Microsoft didn't continue to support the product. So, I was forced to search for a good, well-rounded anti-spam solution that would be cheap and had good support.

I chose SpamTitan because it was cheap and the rating was quite good. I just wanted to test the solution and determine if it would be okay for us, then we would get it. If not, then we could find something else more costly. When I tested it, we had some little challenges and their support was great. 

The spam catch rate went through the roof when Forcepoint just ceased to exist because Microsoft killed off the product. The spam catch rate began to rise because no engines were updating. After we implemented SpamTitan, we right away saw that the spam catch rate was very good, even before fine tuning. However, we had several false positives when legitimate mail was caught. Even today, legitimate mail is sometimes caught as spam, and it should not be. This is so much less now because we have been fine tuning SpamTitan for seven years. The spam catch rate is quite high at approximately 96%.

Forcepoint's stability was good. It was not hanging or doing anything wrong. It was a very good product. I cannot comprehend why Microsoft killed off this solution, because it was very good. Forcepoint anti-spam was a very good solution. It worked just fine, but Microsoft somehow managed to kill it.

Another huge plus for SpamTitan is its ease of implementation. You can do it by yourself without any help from SpamTitan support. It's very easy to deploy and configure. The manual is also easy to understand.

I liked it after about two months because we managed to fine tune it and set it correctly. After about two months, I was able to confidently make a decision about buying this product and implement it in our bank. They have added a lot of very useful features since then.

I deployed it myself without any help from anyone. Afterwards, after I deployed it, I had several questions as well as several fine tuning that needed to be done with the spam engine. I opened a case every time and TitanHQ support helped me. 

SpamTitan has helped save employees’ time by not having them sort through junk and spam emails. In our environment via group policy, we have disabled junk filters on our mail clients. It is not useful for us anymore. So, it is only being filtered by SpamTitan. 

For our most valuable clients, we have enabled access and they are managing their own whitelist, blacklist, etc. If someone is quite knowledgeable with email clients, we can even deploy the SpamTitan Outlook plugin for them. With this plugin, they can configure their blacklist and whitelist, e.g., marking someone as a whitelisted sender for them only. It is quite a useful feature if you know how Exchange works. If you know what happens when someone blocks someone else via Outlook junk filtering, that is through Active Directory, then it is synchronized with the edge server. So, it is a pain to find where it was blocked.

Our help desk is saving half an hour to an hour. Now, the administrators only need to go to the SpamTitan portal. We have a small group of help desk technicians who are administrators for SpamTitan. They go into the SpamTitan portal looking for history about why something was blocked. This takes three to four times less time when finding out why mail was blocked.

From a price-performance ratio, it is one of the best. It does not cost a lot and does its job just fine. If you fine tune it, it is just ideal.

The pricing is ideal. A lot of other anti-spams are integrated in Exchange, counting technical mailboxes that are not sending any emails outside. So, they are not scanned and only for internal communication. SpamTitan only counts the emails that it scans. This is one of the best licensing models that I saw for anti-spam solutions because it is counting dynamically the number of emails that senders are sending. It counts these uniquely by week. It provides a very realistic picture. This is very useful because we are not counting the emails doing inbound or outbound notifications from our company. 

We are considering buying Link Lock, which has an additional fee. I need time to test and trial it, so the purchase is currently on hold.

For a small company, it would be just a great solution because it doesn't cost that much. It is very easy to install and configure. The support is just great. 

When we were forced to find something else because Microsoft Forefront ceased to exist, we looked at FortiGuard Antispam, which was quite good as well. We also looked at Barracuda's anti-spam solution, but it was very costly so I didn't even bother to evaluate its functionality.

SpamTitan was quite a reasonably priced solution. When we began to test, we had trials with FortiGuard Antispam and SpamTitan. We didn't manage to test both of them in time. Then, we bought SpamTitan for a year, testing it for a year in a production environment. When you configure the anti-spam solution, it works and isn't $100 million.

This anti-spam catching grid is quite good. It is not perfect, but none of the anti-spam products are perfect. I compared it to several competitors, and it has one of the best anti-spam catch rates. You need to fine tune it because it is not perfect out-of-the-box. It depends on the organization's mail flow going through. I had to fine tune it with their support several times in regards to our mail flow. There are several built-in engines where they are raising or lowering spam confidence levels. Right now, the spam catch rate is quite good for us and much better than Forcepoint ever was.

It is quite a good solution compared to other anti-spam solutions. There are anti-spam solutions with better catch rates.

We had one reason to switch from SpamTitan. One of its antivirus engines was a Kaspersky antivirus engine, which is Russian ex-KGB, though this is no such thing as ex-KGB agents in Russia. When Georgia had a war with Russia, we lost 20% of our territory to them. So, we began to see what products have Russian roots, and SpamTitan had a Kaspersky antivirus engine. Our concern was that Kaspersky could do something wrong with Georgia. I sent an email to SpamTitan and told them, "We are from Georgia and you are using a KGB-operated antivirus engine. We are thinking of switching to another anti-spam solution because of that." They told me that they were planning to switch from Kaspersky. Several months later, they switched to Bitdefender antivirus engine. So, I was very happy to stay with SpamTitan.

I have recommended SpamTitan to six or seven companies who have been using it for several years. They have been very happy with it.

We are not yet using the geo-blocking feature.

I would rate SpamTitan as nine out of 10. However, four years ago, I would have rated it as 10 out of 10. No spam was getting through four years ago. Now, a lot of phishing emails are getting through. The solution should be more precise on phishing emails.

I use TitanHQ SpamTitan for email security. I recommend it to customers to protect against spam and unwanted emails.

SpamTitan has reduced phishing attempts and improved threat detection by identifying emails without body content as spam. Its gray listing and threat intelligence have strengthened our email security and reduced unwanted emails.

The gray listing feature is most effective for filtering unwanted emails. The AI technology is improving email security by enhancing spam detection capabilities.

There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays. Additionally, the pricing model could be improved for larger companies as scaling up becomes expensive. Including link protection in the existing licensing would be beneficial.

I have been using SpamTitan for two years.

SpamTitan is stable.

It is scalable, but when scaled up for larger organizations, it can incur additional costs. It might not be suitable for companies with large numbers of employees.

Technical support is fine, but improvements could be made in response time since there is no direct call-in support.

Positive

I previously used AppRiver but switched to SpamTitan because it was rated highly by Gartner and had favorable pricing.

The initial setup is straightforward, involving sending MX records. It usually takes about half an hour.

Deployment does not require many people. A single IT professional can handle it.

SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost is around $7000 USD. There are no additional costs required for maintenance or support.

I evaluated all the basic features of human security solutions before choosing SpamTitan.

I would not recommend it to multinational corporations (MNCs) due to potential delays in email processing as emails may be held in queues. A newly updated interface requires getting familiar with its functionalities. An integrated link protection feature would be beneficial.

I'd rate the solution nine out of ten.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.