TitanHQ SpamTitan Reviews

We are a support service provider here in Israel, and we have 200 to 300 clients. We use SpamTitan for a service that we give to our clients, which includes those who have Office 365 and those who have the on-prem Exchange service.

It has reduced the risk of getting viruses from emails by almost a hundred percent. We are giving services to hundreds of companies, and it makes our work a lot easier when SpamTitan is filtering threats. About two or three years ago, there was a ransomware or virus attack in Israel, and all the customers who were on SpamTitan were safe. They were free from that risk. A lot of customers who didn't have SpamTitan were impacted by the attack.

It saves time. When you properly fine-tune it for your needs, there are almost no calls about the service. It's constantly working and pretty much accurate in filtering emails. It's about 99% accurate. We have customers using Microsoft 365. When they moved to Microsoft 365 the last year, they decided not to pay for this service, but it blocks better. It works better than Microsoft 365. They have some spam emails passing through Microsoft Defender or Microsoft 365 protection.

We use the geo-blocking feature. In Israel, we get a lot of threats from all over the world, and we are not using all the domains. We are filtering more than a hundred domains, but we also have companies or customers who work with other countries, and they do want to accept emails from everybody, such as Brazil, Amsterdam, etc. We offer it as a service. If they want me to block emails from certain countries, we do that. When this feature is on, it does help. It works as expected. I never had a customer complaining that we used some geo-blocking filter, but they still got emails. So, it does help.

The system in general has some advantages in terms of the way it works. They describe it as having 99.9% success in catching spam, viruses, and other things, which is quite true. I like the way it works. 

First of all, it has two tests for the email or the connection that comes. The first one is whether it's in a blacklist or an SPF record, which helps determine if it will allow the sender to continue and insert the email into the system. It does fast tests from my point of view, and it almost filters 50% more junk email, and if it's a blacklist, it works 100% from my point of view. It blocks the messages that fail the SPF test. SPF is a standard policy framework that tells the recipient server whether the sender is authorized to send an email for that domain. If some devices or PCs are not allowed to send emails for that specific domain, it already blocks that, which saves a lot of hassle and a lot of pressure on the server. The content filter comes in the second stage, which means the email was approved in the first stage. The content filter does a couple of tests through the anti-spam engine and the antivirus engine. It also has a sandbox. If the email has an attachment, it opens the attachment in the sandbox to decide whether it's a virus or not or whether it's a threat or not.

It has two antivirus engines: ClamAV and Bitdefender. It has the OCR technology or the content filter to identify familiar words or hazardous links inside the content. It has link locks and all kinds of features. I have tuned off some of the settings because the tests that it's currently doing are good enough for me. For my usage, it's at the right level for getting the email safely without being hassled by customers for releasing email in quarantine, etc. There are certain levels that you want to reach. First, you want the mailbox to be safe, and second, as a provider, you want a lesser number of service calls. So, you need to adjust the setting and fine-tune the filter engines at a level where the service calls are logical and acceptable. Otherwise, you would find yourself hustling with hundreds of customers because they don't understand why something is being blocked. Doing mail forensics is quite complicated, and nobody likes it. So, in that way, the system is very good. It provides nice fine-tuning options.

It should have reporting capability. It has logs, which are very extensive. It catches all the SMTP connections to the servers, but when you have hundreds of domains, you need to wait for about an hour for the logs to open, and there are millions of lines. If you want to find something specific, such as an email coming or an IP connection, and you want to troubleshoot that, it's very hard. So, I would recommend building a reporting system or log viewer with some filters. Currently, it is everything or nothing.

The queue management could be better. If you are under attack and you get thousands or hundreds of emails, you can't control the queue. You need to call them, and they delete the garbage from the queue behind the scene. Otherwise, your server will be blocked.

I have been using this solution for 14 years.

It's very reliable. We have been working with it for almost 14 years. I can count on one hand the number of times we have had any problems with the system. Usually, the problems are related to cleaning the queue, but when it comes to technical problems, that has happened only five times in 14 years. It's very good.

It can grow. You can add more servers to the cluster. You can move to the cloud, or you can have a mixed setup. It's very scalable.

We are a quite large company that gives support to a few hundred customers. We have two servers in a cluster. So, it's a cluster environment. We have a top supporter that has access to top-level management. We have domain management users who have only access to domain-level management, and of course, each user can manage his own mailbox or his own setting. There are three layers of management in SpamTitan.

I have contacted them many times. I would rate them a 9 out of 10.

We used Atera in 2009 or 2010. We had their service. It was nothing compared to SpamTitan, but that was about 14 years ago.

I deployed it. It was straightforward, and it didn't take me long. It worked pretty fast. It was a fast process. In terms of the setup, the servers are in our hosting farm. They are not in the cloud. They are on-prem.

It's easy to use. Setting it up required a bit of figuring out the terminology and what they meant by what was written out there. Nowadays, they have improved that. Each section has a help option or information explaining what it does, what the setting is all about, and what to choose in case you want to change it, but it wasn't like this in the beginning.

In terms of maintenance, they provide system updates once in six months. The rest of the engines, such as the antivirus engine and the anti-spam engine, get updated hourly. They need updated signatures. They are updated automatically almost hourly, and it's done in the background without any disturbance.

It's easy to sell once the price is okay. It's easy to make deals. There is an ROI.

Compared to the market, its price is fair.

I remember a new version of Atera was coming out. I tested that, and I tested Cisco IronPort. I probably also played around with Barracuda, but SpamTitan was very easy to use and manage. It took me two hours to learn the whole system. It was very fast to set up.

I would recommend it depending on an end user's needs from the system because not all of them want the same thing. However, the system is straightforward, and it's filtering emails.

I would rate it a 10 out of 10. It's very good. It's one of the best.

I'm the owner of a managed service provider. SpamTitan provides a front end for Office 365 for some of my customers. About three years ago, some of my clients came under an email attack, so I deployed an email filter from Barracuda. We used that for a few years before switching to SpamTitan. 

We offer SpamTitan as a solution to those who need it. I don't think everybody needs it. Office 365 does a decent job of filtering spam, but SpamTitan is easier to use and probably performs better for customers with significant spam problems. It's a 100% cloud solution, but it's not like we deploy it to AWS or Azure and integrate it into their cloud or anything. It's a turnkey solution.

As a TitanHQ partner, we reap some financial benefits from selling it. We have the ability to call the vendor to get problems resolved quickly and gain access to some of the other products they sell besides SpamTitan. They seem to be responsive and keep in touch with their partners via email.

I don't know if SpamTitan has saved our clients money because it's priced similarly to the other products we were using, but it has definitely saved them time. Receiving lots of spam is a problem so the less junk email the better from an end-user standpoint. 

It reduces email clutter, improving employee productivity. It does what it says it does. It reduces spam by quite a bit above and beyond the Office 365 built-in spam filter.  One aspect our clients liked about SpamTitan was the ability to easily see what was blocked. Previously, they had to log in and search for emails. If they didn't get something they were expecting, they would see it in the report the next day. They can click a button and restore it. That's the biggest productivity benefit.

I like the notifications SpamTitan sends. Other products require the user to log into the system to see if something was blocked. SpamTitan sends users an email showing them any potential spam that was blocked and they can click on it to release it. It's much easier for the end-user.

Another feature I like is SpamTitan's integration with Active Directory. With previous spam solutions, we had to add a new user into their system and the Active Directory separately, but this is integrated.

The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily.

I have used SpamTitan for around six months.

I rate SpamTitan 10 out of 10 for performance and stability. I've never had any problems. It just works.

I rate SpamTitan 10 out of 10 for scalability. If I need to put thousands of users on it, I just buy the licenses, and it'll work.

I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the top 75th percentile in terms of support. Microsoft Office also has great support. I could them pretty quickly without waiting. They seemed to be knowledgeable and solve my problems.

Positive

We previously used Barracuda, which we had purchased from another reseller, but they weren't doing much with that anymore. We decided to do market research and see what was out there. We did some demos of SpamTitan and found it was effective. It was easy to install and competitively priced, and so that's why we switched.

Setting up SpamTitan is pretty easy. Once you flip the switch, all your email is now routed to SpamTitan, then back to Office 365. Once it's configured and you turn it on, the email just flows through the system. 

An important part of the implementation was communicating with the users, telling them what we're doing, why we're doing it, and how the reporting works. Once it's configured, we don't need to do anything else with it. There are no upgrades, maintenance, or tweaking. We'll add some whitelists occasionally, but it's very low maintenance. 

There's an annual fee, and it's reasonable. I think the pricing is decent, and the customers don't balk at the price. It is a relatively small amount per user per year, so it's a pretty easy sell.

We looked at some other solutions but not with the same depth as we reviewed SpamTitan. After some preliminary research on the other ones, we decided to do a trial. We found it met all our needs, so we continued with it.

Compared to other products, SpamTitan was easier to install and integrate with Office 365. That was a real plus, but the biggest advantage for end users is the daily report each morning that shows all the blocked emails they can release themselves. 

I rate TitanHQ SpamTitan nine out of 10. I recommend trying it. They have a trial that's pretty easy to turn on. Test it out, and I think you'll like it.

We use it for all our companies to essentially filter and secure our email. 

We have about eight companies who are using it, but they are all under one umbrella. It is one system the services multiple locations, so we access it internally through our corporate location where we have about 130 users who are licensed.

It is nice to have something in-between the Exchange Server. I can do maintenance on my server and still have everything coming through. For the most part, I trust the amount of spam that is being caught. It is very accurate, which is the best way to go. I think they claim 99% emails, or something like that, will be flagged. It is pretty close to that. I don't know if it is exactly 99%. However, for the most part and from what I have seen with other spam systems, it does a great job at trying to catch spam email. We have tweaked the rules over the years to help make it better for our business.

If it can stop all the garbage from getting through, then it is definitely a time saver. It is more about protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network.

The new Link Lock feature seems to help protect us a bit better than before. We have been pretty happy with it. The Link Lock feature is probably one of the better ones that can help better protect our end users. I know that they are still working on it, so there are some challenges here and there. However, for the most part, the features and functionality are pretty awesome.

It is pretty easy for us to use, add new features, and add licenses.

We use the geo-blocking feature to block by certain country domains. There are a chunk of regions that we just outright drop as soon as they hit the server. This reduces our spam intake by 5% to 10%.

We block .ru, because we have had a huge intake of spam as well as stuff from Japan. Since we don't do anything in those countries, there is no reason for us to be getting email from them. That is why we do it. We just don't have a need for emails to be coming in from those locations.

The geo-blocking feature is easy to use. Some of the users can waitlist. Then, on the admin side, we can also add stuff to completely allow a top-level domain, if we know that we are having some issues with them, and they haven't quite fixed their stuff. It is very easy to do that and use it.

One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that.

I have been an avid user for seven years.

My server has been running non-stop for 675 days. That is my up-time right now. It is very stable, running on a small cluster.

It is very lightweight on the maintenance side. I am in on a daily basis just to monitor it, but generally speaking, it takes care of itself. You don't really have to do a whole lot unless you encounter an issue.

I have seen that they offer MSP and ISP offerings, so I see no reason why it wouldn't be very scalable. However, I have not personally used its scalability.

The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They resolve things pretty quickly. There are some things that they can do in the background, if their software can't exactly do what you are looking for; they can tweak and modify stuff for us.

I have only ever had one or two issues where I felt like I wasn't getting an appropriate answer, so I ended up opening a phone call ticket. I called in and spoke with somebody, then I was able to get a resolution pretty quickly once I voiced my concern with the solution that was provided.

We are very satisfied with the support. I would rate them as nine out of 10.

Positive

All this stuff was coming through Exchange and it wasn't cutting it as an anti-spam. So, we picked SpamTitan after reviewing a couple of different products. Our decision was mainly based on features and functionality as well as price point and flexibility. 

The initial deployment was straightforward.

It took the appropriate amount of effort to set up and configure. It would be nice if there was a bit more guidance in some of the stuff or maybe a hand-on approach for new customers. That might be a good idea. 

I did the setup by myself.

We set it up in-house. We just slowly tweaked things as we went along, opening a support ticket as need. Then, they would make recommendations based on our issue and tell me what I should or shouldn't be doing.

We have seen ROI. We continue to purchase it every year.

It has reduced our false positive rate by 90%.

The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago.

We recently added on the new Link Lock license.

We also looked at Barracuda.

It is a great product for the price point that you are getting. It has a fantastic value. I would highly recommend it.

SpamTitan is an eight. It is very good. There are small points that they could improve, but they are good at what they do.

We are a managed service provider, and many of our customers have email on-premises with Microsoft Exchange Servers or through cloud-based services like Microsoft 365. They weren't satisfied with built-in spam filtering, received too many spam emails, and suffered from phishing attacks etc. This highlighted the need for a robust anti-spam solution for us to roll out for our clients, and we decided to go with TitanHQ SpamTitan. We've had a good relationship since then, and they cloud host our instance of SpamTitan; it's otherwise managed by us internally.

I don't think that's sort of in the scope of this type of product. So no, I don't think it really applies.

I like that advanced features such as DKIM signing are integrated into SpamTitan. It works well, and setting up DKIM can be cumbersome for many email servers, particularly with Microsoft Exchange. DKIM signing verifies the sender's authenticity by applying a signature to outgoing emails, and it was straightforward to set up within the solution.

TitanHQ support is very helpful and responsive. When we wanted to make changes, needed assistance customizing the solution, or had any concerns, they are there for us, and that's a key feature.

When clients approach us looking for tech services, we put together a proposal to address their needs, and if those include email security and anti-spam, we pitch SpamTitan. The price is per user, and we set up the solution in front of the client's email service. The product filters all incoming and potentially outgoing emails, allowing only the clean ones through. 

We appreciate how customizable and flexible the solution is. It allows us to operate how we want, especially as we have our own instance. We have two of them in a cluster for redundancy, and we can go in and make whatever changes we require with no problems. 

We have a good partner relationship with our TitanHQ sales rep. They are very responsive in terms of support; our concerns are taken seriously and resolved appropriately. We are an SMB and work primarily with other SMBs, so vendor relationships and trust are essential to us. When partnered with a gigantic company, there is a risk of our voice going unheard when we have complaints, which hasn't happened with TitanHQ. 

Regarding filtering emails, we have two main requirements: reducing the spam cluttering users' inboxes and, more importantly, filtering out malicious emails containing viruses, malware, phishing attacks, etc. The product has done a great job filtering those out, and when it comes to security, an ounce of prevention is worth a pound of cure. The consequences of a malicious email getting through are potentially very severe, and the system could be compromised. 

It can be hard to quantify as users aren't even aware of the viruses, malware, and phishing emails SpamTitan rejects before reaching their mailboxes. I'm sure it's saving employees' time, as just one malicious email can cost a significant amount of productivity. If someone's account is compromised, even if there are no other adverse effects, we still need to reset their credentials and multi-factor authentication. The more significant concern of an account being compromised is data leakage; if a bad actor got in and saw our emails, what sort of information can they glean from that, and how can they use it? We saw cases before we started to use SpamTitan, or in our clients who don't use the product, where malicious actors got in and were able to run financial scams because they could get into the emails and see invoices being sent to customers. Preventing these situations is one of the key selling points of the solution, and it has increased our spam catch rate and reduced the number of false positives. 

The authentication functionality could be improved. We liked having a single sign-on approach in that our customers could use the same username and password for their workstation, email, and spam filter. That integrates very well in an on-premise environment. Microsoft has since moved away from some of its legacy authentication methods, so it's no longer possible for our clients to use the exact login details for SpamTitan and Microsoft 365. SpamTitan has yet to introduce modern authentication methods. Although we can use the solution's native multi-factor authentication, it isn't compatible with Microsoft 365's MFA, requiring the use of different usernames and passwords. It would be great if TitanHQ could improve that to be compatible with modern authentication. 

There is room for improvement in automation; better wizards for deployment, for example.

We have been using the solution since April 2019, and we've filtered over 20 million emails for our customers.

We've had one major outage since 2019, where one of our nodes was taken down, and the other was impacted, but not entirely down. We needed support to get up and running, but the solution is 100% stable apart from that occasion. It's not perfect, but no cloud service is, and I would say that one issue over three years of use makes SpamTitan a highly reliable product.

I'd say the stability is comparable with other solutions. When we were with Roaring Penguin, there were one or two outages over a similar period. No product is up 100% of the time. When cloud services go down, we feel it because there isn't anything we can do, but SpamTitan has very high uptime, and I think most cloud services have very high uptimes.

We haven't had any scalability issues; our two nodes have handled all the traffic we're throwing at it, so we haven't had to scale beyond our initial deployment. TitanHQ manages that for us, and we don't have to pay any mind to scale resources in terms of CPU and RAM. At one point, they may have increased logging disk space. Other than that, there has been no need to scale.

I rate them a 10 out of 10. The support isn't 24/7, so tickets submitted on the weekend may not be answered until Monday, and there is a time difference as they are based in Ireland. We brought this up with our rep, and they gave us a direct line to get support from a technician in urgent scenarios. We used that once and woke the technician up on the other end. TitanHQ always adequately addressed our concerns; they took the step to make up for the issues we raised about the availability of technical support, which is very valuable. 

Positive

We have a large customer base, so we inherit the different solutions that come with them; that's a lot of different products. We had clients using Microsoft 365's built-in spam filter, GFI MailEssentials, and other on-premise solutions, so we became familiar with these products. As an MSP, we don't necessarily dictate our customers' solutions. We provided firewalls with email filters from a vendor called eSoft, then acquired by Untangle, and an anti-spam solution by Roaring Penguin Software. They were purchased by N-able, which shut down the service and pushed for our clients to move to Mail Assure. We were satisfied with Roaring Penguin and didn't like Mail Assure, which triggered our search for a new solution to offer our customers. There was also an internal goal to standardize in our company, to focus on one solution.

We chose SpamTitan because it was closer to what we were used to with Roaring Penguin; it was cleaner and more straightforward than the other products. Mail Assure, for example, had a confusing interface, so we went with SpamTitan as our first cloud-hosted solution.

We went with the cloud-hosted solution, so we didn't have to install anything, TitanHQ deployed it for us in the sense that they configured the environment.

In terms of deployment between my company and our customers, it's straightforward. There are just a few steps to add a new customer: adding their domain, adding the point where the mail is going, configuring the settings according to their requirements, and documenting the process. It only took us a few deployments to become very proficient at it. However, some automation, especially in the form of a deployment wizard to assist in setup, would be a welcome improvement.

There is always a tradeoff between feature-rich products and ease of configuration or complexity of setup. I would say SpamTitan is a happy medium, there are a lot of settings and a corresponding learning curve, but the documentation and support are there to make that process smooth. The UI is also user-friendly and straightforward, with little help buttons and question marks to click for more details. Configuration isn't any more difficult than I would expect with a feature-rich, complex product. Especially a spam filtering solution as it's such a cat and mouse game, it's never going to be one-size-fits-all. Our customers have widely differing requirements, so customization is vital. 

The maintenance is very light. The only maintenance requirements are occasional configuration backups and upgrades and version upgrades. Those consist of clicking install, next, and done, so maintenance is simple.

Any security solution is generally a good return on investment, whether it's spam filtering, antivirus, firewalls etc. We can't be sure what we have been protected from and what may have happened if we didn't have the protection SpamTitan provides.

The pricing and licensing are acceptable. The licensing is somewhat different; TitanHQ gives us a peak cap of simultaneous users, which they calculate as the number of email addresses viewed through so many days or weeks. That's considered our number of users, but it isn't always a one-to-one relationship, making it harder to resell. We can't say precisely that the solution costs X per month per user, but that's how we present the price to potential customers, and we just ensure we receive more than we pay to TitanHQ. The licensing hasn't caused us any problems, but it would be better if the pricing were per-user. I know that's not easy to achieve on a technical level.

We looked at the N-able Mail Assure solution and a Barracuda spam filtering product. We did the sales calls, received demos, and got quotes for pricing, but the SpamTitan UI won it for us.

I would rate this solution a 10 out of 10. 

We implemented the geo-blocking feature due to concerns coming out of Ukraine and Russia, so we decided to geo-block emails from that part of the world. Unfortunately, this isn't the product's fault; it didn't work for our customers because they had legitimate vendors or partners in that region. We had to turn the feature off because it interrupted our customers' business. That is not to say geo-blocking isn't a good feature; it just hasn't been compatible with our customers' needs. I can see how this feature could be handy in the future. 

I would advise reading the documentation and reaching out to support if you need any help. They're very helpful.

We use it for spam filtering and anti-phishing on our email products.

When I started with my current company two years ago, it didn't have any type of spam filter. It was getting flooded and there were breached email accounts on a regular basis. Since I put in SpamTitan, I've had three breached accounts in Outlook, over the past two years, among our 160 employees. I've seen a drastic improvement in security.

It definitely saves employees' time because they don't have to sort through junk and spam emails. On any given day we have between 400 and 500 emails blocked by SpamTitan. My current weekly report shows that six viruses were blocked within that time span. It has really impacted me because every time an employee would get a spam email, they would post it to our team's forum and tag me. I'd have to look at it and it would waste my time. Now, our employees don't get spam emails.

I'm a real big fan of the new Link Lock feature.

I also use the solution's geo-blocking. The only downside about that is that our owners are from the UK, so I have to be careful about that. But the geo-blocking has resulted in about a 5 percent decrease in spam emails and that's big, given how many emails we have coming in. And geo-blocking is very easy and very intuitive to use. If I want to block country X, but allow these other countries, it is very easily managed.

Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter. People will then let me know, "Hey, I need this email, I'm blocked," and I can do that within five to 10 minutes,

It would be nice if the reporting feature could be updated. 

Also, the feel of the web interface is a little dated. It has been the same ever since the days when I first started learning it. It's nice because it's familiar, but I could see how it might turn people off because it's not necessarily flashy.

I have been using TitanHQ SpamTitan off and on for the past five or six years and consistently for the last two years in my current company.

The stability is perfect. I've never had a problem in two years. It's one of the things that I have to worry least about maintaining. Being in a 300,000-square-foot warehouse with IDFs and not having to stress about that is very nice.

To scale it, I don't have to do anything. If we go over a certain number of emails per day, from back and forth, from a certain email address, it gets counted as a license. As long as I stay under our license number, I'm fine. But it can scale as much as I want. The scalability is fantastic.

It's deployed against eight domains within a range of in-house and warehouse staff. A lot of people are on mobile devices and we don't see any slowdown with it, and that's fantastic. 

We have multiple locations within Texas, and the nice part of it being on the cloud is that it's not something that we have to apply to each individual site. We can just apply it to the cloud in front of our 365 and all of our offices are covered. We don't have to build special roles and profiles for each location. It's just one for the company.

They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know that you are interested in this. Let's show you what it is." We set it up and bought it and now it's deployed. 

They're proactive but not overbearing.

I have used a competitor of SpamTitan, and their support ranks at a nine out of 10 against that other company because, with that company, it was days before I would hear something from them. With SpamTitan, it's usually the same day.

Positive

We did not have a previous solution, but SpamTitan was my go-to. It was a requirement when I took the job.

It's a cloud solution and I enjoyed going through the rollout and deployment because the vendor was very helpful with that. They were there for any questions that I had, because things had changed since I had last implemented it. And we have multiple domains under our umbrella, and the ease of SpamTitan as a multiple-domain solution was really nice.

I would rate the deployment process an eight and a half out of 10. There were some things that probably could have been tuned up, and maybe explained a little bit better, but they were there to help me if I had any questions.

The implementation was pretty methodical. They would say, "Okay, Robert, this is what we need to do. This is how we need to set it up. We need to change these things." I would do those things that night, come in the next morning, and we would make sure the mail flow was working. They were very step-by-step-oriented, and that was nice.

The ease of configuration, after deployment, was moderate. You spend a week or two learning it and testing things out and you get pretty proficient with it pretty quickly.

And maintenance of it is 100 percent lightweight. I rarely touch anything.

We used TitanHQ's engineers directly. My experience with them was fantastic. They made it easier than I thought it would be with the time difference, because they're in Ireland. But they made it work. They're very professional.

On our side, it was just me involved.

We have seen ROI, not only in time but in security. On top of that, with the Link Lock feature, it really does prove itself.

The pricing is very reasonable and very comparable in the industry. It's not the cheapest, but it's not the most expensive.

Their licensing structure does leave a little bit to be desired. I would like it to be easier to understand how I can add licenses and update things.

I did a lot of evaluation, comparing cost and functionality for my partners on the board, but in the back of my mind, SpamTitan was the only one I wanted to use.

I have read a lot of tech releases and about certain products over the past 15 years. I keep an eye on certain things but SpamTitan has been voted one of the best spam blockers over the past many years. It's also very easy to use. I'm a one-man shop in a company with 160 people. That's a lot for one person, especially the director of IT, to be responsible for. 

It's simple enough to log in to the solution, that I can walk one of my owners, or the CEO or CFO, through that process if I'm out of the office. That is a big advantage. It's not overly complicated, although it could be refined a little bit more.

My advice would be to watch your domain reputation score. That can be a little bit odd and a little bit finicky at times. Other than that, pull the trigger and go for it. It is easy and safe.

I give the solution a 10 out of 10. I've never had a problem with it to this day. When my owners come to me and say, "Hey, can we cut costs?" I'll say, "We can." If they say, "What about SpamTitan?" my answer is "Nope." Then I show them the reports and they'll say, "Yep, we're not getting rid of it." It sells itself. It's very easy to prove its worth and that is very beneficial for me.

We are focused on the MRR and the MSP revenue is the main one. This shifts the relationships to long-term with our customers. Our aim is to raise the bar of the customer satisfaction and value we provide.
SpamTitan is a natural add-on for our portfolio of MSP and MSSP offerings. We love upsells, so all the customers will eventually be offered the other products from TitanHQ, but it will be step by step. Usually, it takes time to onboard a new customer. We distinguish technologies, processes and people onboarding. This is the reverse order by importance, but the right one in the timescales.
Spam protection is not a new thing on the market and most customers have some other solutions in place. When we replace another MSP, we inherit agreements that can't be cancelled today. We onboard customers with many different technologies, so we have to provide service for them and wait for the contract to expire before we can replace that technology.

We use SpamTitan to reduce to amount of time our clients' employees spend on spam emails and protect them from malicious links and attachments to improve overall IT security. These are the primary use cases. With inflation in salaries, we don't want to waste the time of our customers and employees. Also, even if we provide IT security awareness training, some people may still click or respond to something in the wrong way. The e-mail channel is still the prefered method for virus distribution.

Every employee faces an avalanche of emails daily, so one doesn't want to make the picture worse. It is preferable to remove as much as possible and still have that self-learning mechanism.

Most potential customers worldwide are aware of spam and malicious emails, so it's an easy sell. We don't have to convince them or provide a lot of use cases. It's enough to compare the competing solutions and what they can do. 
We use SpamTitan in-house, and we recommend it to our customers. We don't have to explain how it will impact user productivity. They know it's something essential. If they don't have an anti-spam solution, they must deal with a lot of spam, which is very time-consuming. A standard office user spends between 30 and 120 minutes daily sorting through emails.

It becomes more effective as time goes on. Users receive reports and provide suggestions about what to do. After a while, the system learns what is safe or malicious, becoming more precise with fewer false positives.

SpamTitan is perfectly suited for MSPs. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan. 

There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. 

Most of the cloud-based service providers allow us to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers, i.e. a multitenancy approach is required for every partner portal tenant. A single pane of glass.

The geo-blocking features could have more customization options. For example, our technical operations are based in Bulgaria. Same for VMware Bulgaria, HPE Bulgaria, etc. If you geo-block India and Bulgaria, there is no way to communicate with the HP call centres.

SpamTitan will be busy with the tricky parts and not the basic ones. If you install and start using SpamTitan, where the IT maturity is low, you'll have a lot of false positives, and it will ask the user for suggestions. The customer might say, "Actually, this new product is not very good. It's asking me for everything." I would say, "Yes, it's because your organisation didn't do your job before that."

In other words, SpamTitan isn't the whole solution to the problem. SpamTitan needs someone to sort out the IT security audits and rectify the discovered issues or vulnerabilities to ensure all the prerequisites are there. After that, SpamTitan will do a proper job, but not every managed service provider or IT company understands that well. Again maturity is critical and it is applicable against MSPs, not only the customers.

I used SpamTitan in various roles for the last few years. We are a relatively new MSP in the UK, but the Bulgarian MSP has been in business for 21 years.

Email isn't real-time communication, so no one will notice if an outage isn't more than half an hour. I've never had any complaints from our users or customers. I would assume there were no outages at all. If there were any outages, they went unnoticed.

In 2018, I experienced an issue with a SpamTitan competitor, it was out for around an hour. An outage could have a potentially high impact. Just imagine if you stop the email service to your sales team. Most organizations will survive if they can't use email for an hour, but not all of them. Still, the negative impact will increase with the time of the outage.

SpamTitan is a cloud solution.  They've got a significant customer base worldwide and should have the experience of scaling out and scaling up already.

We have no concerns about scalability. Our existing customers are stable and don't expect a significant increase or decrease at the moment. There are always fluctuations, but we don't foresee significant changes. Our expectation is a gradual increase in the client base and more consumption of the SpamTitan service.

I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day.

Our team love the whole experience of partnering with TitanHQ. It's exceptionally smooth. Most of them are of the mindset that they want to respond as soon as possible. Everything is seamless. If any of us need an answer, we just shoot them an email and get what we need after a couple of hours. It's simple, and the billing is sorted out, so I don't have to think about it. Everything is automated, and I've got the correct reports. It's no hassle and a considerably valuable is presented to MSPs and end customers.

Positive

The only competing solution we used was Mimecast. The technology is fine and it works, but the pricing is prohibitive for some customers. Especially the archiving and the pearl in the crown is the data download from the archive.

Most customers use Mimecast to archive, but it's painful financially to move on from there. Other customers only use M2 due to the reasons above. They're much easier to migrate to SpamTitan. There are many other email archiving solutions, that provide a similar service.

There's no significant difference between SpamTitan and Mimecast from a technology perspective. They probably overlap 90 per cent. There are some minor differences that are insignificant. It wouldn't play a huge role in a customer's decision. However, Mimecast is significantly more expensive for the whole solution.  

SpamTitan is stable, and the support is doing its job as expected. We only opened one ticket the last year, and it was sorted during the day. It is a pragmatical decision to move to SpamTitan, considering all the factors.

Setting up SpamTitan is extremely easy. Some customers have the technical knowledge to set SpamTitan up, but in general, they preferer to use an external partner for the implementation. Everything is on the cloud. You only need to tweak a few DNS records and provide the proper training to the end-users.

The deployment is straightforward. Sometimes, we have to help the customer to sort out a mess internally before they can set up our solution. The deployment takes around an hour or two if you only need to update the DNS records. If you've got all the data from the customer and you only have to apply the changes, you need an hour or two. Afterwards, you have a period of initial support where you hold the customer's hand in case something is wrong. Generally, it's straightforward and quick. In the worst-case scenario, it takes 24 hours. The end IT user training may take longer.
One person is usually enough to handle the deployment, but we may require an additional person with experience with the customer's email servers. For instance, they might need specific knowledge of Office 365, Exchange Online, Gmail corporate edition, etc. If there is an issue with a client's email servers, we might assign another person to help if the first one is unfamiliar with the email server technology.

Business organisations aren't paying salaries for their IT users to fight spam. Even if each user only spends 15 minutes daily moving all the spam to the junk box, they can multiply that by each workday for the whole year. Any spam solution will cost just a fraction of the payroll wasted.

The time to value depends on the scale of the organization, but a client will probably see a return in the first year. SpamTitan needs to be trained to determine what is good and bad. How long? It depends on the organisation.

In other words, a single customer would need to compare the wasted employee time for the learning period. After that, they don't have any more wasted employee time or at least it is significantly reduced. SpamTitan is sorting out that issue for them for free. It's a huge gain of the work time back on their business.

The benefits start immediately after implementation. IT users can see all the daily reports of how much spam they receive. They've got the control to say, "Release that email," "Allow this email," or "Block this email." They start to teach the system. In the beginning, they're happy to do that, but eventually, they get bored. Fortunately, the system begins to do most of the work itself. After six months, the value is almost at 85 to 95 percent.

After a year, it is close to 100 percent of its value. If you want to use an anti-spam solution, you should expect a minimum of three years before you get a proper return on your investment. The first year is spent making the system aware of what's happening. You've got the real value in the second and the third year. It makes perfect sense when you spread the value across all the years.

The price of SpamTitan is reasonable and it makes sense. The end customer pays for the license and the professional services to us to set up the whole solution. Usually, it's part of a much bigger project.

I rate SpamTitan a ten out of ten. It's an easy sell. The price is insignificant compared to the money the customer saves. They also have an insurance policy with high protection against reputational risk. It mitigates so many other risks for the organization. A modern organization needs to have spam protection and the overall maturity of the UK market helps to shift the conversation from "Do we need such a solution?" to "What solution is best for us?"

SpamTitan MSP model has adapted well for MSPs to resell the subscription and get the money from the customer to pay it back to TitanHQ. The support is good and quick. SpamTitan does the job and ticks all the boxes from an end-customer point of view and a managed service provider perspective. They deliver real value to both parties.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

We use it in front of Office 365. We have 365 in the cloud. We use SpamTitan in front of it as a filter to make sure we don't lose anything in our protection, or our onion. It's just one more slice of the skin.

It has been a long time, but I know that they did some benchmarking back when it was put in. My understanding is that it has improved the blocking of spam by 50% to 60% from when we were relying on other products to do that. I wasn't here when they implemented it, but looking back at some of the old notes, there has been an improvement of 50% to 60% of less spam coming through. That is huge. This 50% to 60% reduction in emails certainly makes a big difference.

It has definitely saved employees time by not having to sort through junk and spam emails. The daily report that lets them pick and choose what they would like to pull through is much easier than having to go through the whole list of emails, etc. They don't worry about it much. They look at that report, and they determine what's worth taking out of it. It's not very often that they pull anything out of it. It's a quick look, and you're done, rather than scrolling through 20, 30, or 100 emails that would've got through and you have to sort them out. It's definitely a time saver.

I know it only takes them seconds to go through the SpamTitan list, review it, and just delete the SpamTitan email. I know it's not taking a lot of their time just from looking at my own report. On a daily basis, I get a report that shows 60 to 100 emails that were blocked by SpamTitan, and I know I don't have to go through those. I just need to have a quick look. The only thing I do is to look for stuff that I was expecting that got caught by SpamTitan, but that doesn't happen very often. It's a huge time saver from that perspective.

We get maybe one or two calls a week, maybe in false positives, where SpamTitan caught something that should have gone through. One or two false positives in a week are excellent. That just means my team doesn't have to worry too much.

I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan.

There is ease of use for the individuals who are accessing it. It doesn't require a lot of training. It's intuitive. You can see what you need to see. They get their daily reports so they know what they're looking at. If they're missing something they were expecting to come in, they can contact the help desk, and we can take care of that for them. It's easy for my team to find things. The filtering setup on it is quite good.

I personally haven't gone through SpamTitan enough. I don't necessarily need the reporting features and whatnot. There are a lot of things that might be of value, but at this point in time, I don't use them. If there was a way to increase the frequency of the daily report, that would be helpful. Somehow I thought that it was just a setting. If it's not a setting that I can change, it would definitely be helpful to have that come two times a day: one during the day at one o'clock or two o'clock in the afternoon and one overnight. If they could adjust the frequency of the reporting so that I could have it two times a day, that would be helpful.

There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment.

I have been using this solution for about five or six years.

It has been extremely reliable. We haven't had any outages or downtime with them. I can't remember anything in recent memory. In the last year or so, we haven't had any outages. We haven't had any problems. Our team has had a few questions about configuration, and they were responded to very quickly. It's very reliable. It's always on, and it just works.

We haven't had to change it a whole lot. I don't know for sure, but my understanding is that it's very flexible. I get a call from our sales rep, and we walk through the options and determine whether or not we're going to change. One of the questions I have is whether we need to change the number of access points, and the answer has been no for the last couple of years. So, I assume they scale quite well, but I don't know for sure. It didn't seem to be an issue from their side anyway.

In terms of its usage, we have a single location. We're a manufacturing company. We have one location, and it's deployed across the network here. I have roughly 143 users, and I have two admins to manage that. It reduces the effort on part of my admin team, but it also reduces the effort on part of the users themselves.

My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change. The response has been quick. It has been easy, and they've met all our time frames in terms of responding. So, we've been happy with it.

I would rate their tech support a ten out of ten. They're very responsive. They're very quick, and the answers are succinct. There are no issues.

Positive

My team didn't have any trouble implementing it and getting it running quickly with the cloud team. Originally, it was on-premises, and we went to the cloud three years ago. The switchover and implementation were great. There were no issues, problems, or hiccups.

Its maintenance is very lightweight. It runs in the background. We don't have to worry about it. We haven't had any issues with failures, outages, or anything. It has been excellent.

What I pay for it in the year, I definitely recoup all of that in the time saved for my team and the users in terms of not having to deal with problems.

Its pricing is good. We've been happy with the pricing. I know that they did some extensive research, and the pricing was quite favorable with everything else that they looked at. My budget hasn't changed a whole lot over the last three to five years. It's nice to see that it has remained pretty steady. So, I am happy with the pricing. It provides good value for money.

My team here did a pretty good job comparing two other options against this particular option, and SpamTitan was head and shoulders better.

I would advise doing a good comparison with other mail filters. Do your due diligence and take a look at the other options and list both sides of the equation. You'll find that SpamTitan is better than whatever else you're looking at.

SpamTitan has a lot of nice features, but we haven't got to utilize all of them. We haven't used the geo-blocking feature. We've thought about turning it on, but we don't use it at the moment, and that's just a matter of we haven't gotten to it yet. Similarly, we haven't yet used ArcTitan or EncryptTitan. We're pretty much using the basic version of SpamTitan. We'll be looking at all of the options for SpamTitan as we move forward.

I would rate it a nine out of ten because I don't know all the options. I haven't utilized all of what we could. I haven't explored the rest of it, but I would highly recommend it. I have no problem recommending the product. I know it works quite well. It functions, it works, and I don't have to think about it much.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

We've been using SpamTitan for around two years.

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

SpamTitan scales easily. 

TitanHQ's support is excellent. I rate them eight out of 10. 

Positive

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

We leaned on SpamTitan's tech support to help us get up and running.

We have seen a return on investment.

I think the price is fair for the service we're getting.

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.