TitanHQ SpamTitan Reviews

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We use SpamTitan as a complement to Office 365 because it works well with Outlook and blocks malware and spam.

I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection.

The IT team has seen more time savings than the end users. The end users used to call frequently to have us check whether an email was safe. However, with SpamTitan, these emails don't arrive in the end user's inbox.

The end-user has seen a 50% reduction in spam with SpamTitan. The percentage could be higher, but we have not configured SpamTitan with a higher level of security. This is because we did not want to lose important images from customers or providers who don't have a good score. It's been working well for us so far, and we haven't had any issues with high false positive rates.

The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does.

It would be great if the commercial and support teams in Latin America spoke Spanish.

We've been using SpamTitan for almost five years.

We haven't had any issues with stability during the last five years.

It's easy to increase the number of users or the volume of emails in the cloud version. I emailed partner support or SpamTitan's support, and they increased the capacity. We have approximately 2,000 users with SpamTitan.

TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a scale from one to ten, I'd give them a nine.

Positive

The initial setup process was fast. It's very easy to set up and use. One person can manage the solution once it's implemented; it is a lightweight solution.

We implemented the solution with the help of a SpamTitan partner. Their level of expertise was great.

SpamTitan has protected us from ransomware attacks, and that is a return on investment. We have seen this ROI in one year.

The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution.

We evaluated solutions from Microsoft and Cisco before choosing SpamTitan. The solutions from Microsoft and Cisco were too expensive.

My advice would be to try SpamTitan. It is not as well known as Microsoft or Cisco, but it is a great solution. SpamTitan blocks malware and spam like other solutions do but at a lower cost. It is a good solution with great pricing.

On a scale from one to ten, I would rate SpamTitan at ten.

We use it for all our companies to essentially filter and secure our email. 

We have about eight companies who are using it, but they are all under one umbrella. It is one system the services multiple locations, so we access it internally through our corporate location where we have about 130 users who are licensed.

It is nice to have something in-between the Exchange Server. I can do maintenance on my server and still have everything coming through. For the most part, I trust the amount of spam that is being caught. It is very accurate, which is the best way to go. I think they claim 99% emails, or something like that, will be flagged. It is pretty close to that. I don't know if it is exactly 99%. However, for the most part and from what I have seen with other spam systems, it does a great job at trying to catch spam email. We have tweaked the rules over the years to help make it better for our business.

If it can stop all the garbage from getting through, then it is definitely a time saver. It is more about protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network.

The new Link Lock feature seems to help protect us a bit better than before. We have been pretty happy with it. The Link Lock feature is probably one of the better ones that can help better protect our end users. I know that they are still working on it, so there are some challenges here and there. However, for the most part, the features and functionality are pretty awesome.

It is pretty easy for us to use, add new features, and add licenses.

We use the geo-blocking feature to block by certain country domains. There are a chunk of regions that we just outright drop as soon as they hit the server. This reduces our spam intake by 5% to 10%.

We block .ru, because we have had a huge intake of spam as well as stuff from Japan. Since we don't do anything in those countries, there is no reason for us to be getting email from them. That is why we do it. We just don't have a need for emails to be coming in from those locations.

The geo-blocking feature is easy to use. Some of the users can waitlist. Then, on the admin side, we can also add stuff to completely allow a top-level domain, if we know that we are having some issues with them, and they haven't quite fixed their stuff. It is very easy to do that and use it.

One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that.

I have been an avid user for seven years.

My server has been running non-stop for 675 days. That is my up-time right now. It is very stable, running on a small cluster.

It is very lightweight on the maintenance side. I am in on a daily basis just to monitor it, but generally speaking, it takes care of itself. You don't really have to do a whole lot unless you encounter an issue.

I have seen that they offer MSP and ISP offerings, so I see no reason why it wouldn't be very scalable. However, I have not personally used its scalability.

The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They resolve things pretty quickly. There are some things that they can do in the background, if their software can't exactly do what you are looking for; they can tweak and modify stuff for us.

I have only ever had one or two issues where I felt like I wasn't getting an appropriate answer, so I ended up opening a phone call ticket. I called in and spoke with somebody, then I was able to get a resolution pretty quickly once I voiced my concern with the solution that was provided.

We are very satisfied with the support. I would rate them as nine out of 10.

Positive

All this stuff was coming through Exchange and it wasn't cutting it as an anti-spam. So, we picked SpamTitan after reviewing a couple of different products. Our decision was mainly based on features and functionality as well as price point and flexibility. 

The initial deployment was straightforward.

It took the appropriate amount of effort to set up and configure. It would be nice if there was a bit more guidance in some of the stuff or maybe a hand-on approach for new customers. That might be a good idea. 

I did the setup by myself.

We set it up in-house. We just slowly tweaked things as we went along, opening a support ticket as need. Then, they would make recommendations based on our issue and tell me what I should or shouldn't be doing.

We have seen ROI. We continue to purchase it every year.

It has reduced our false positive rate by 90%.

The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago.

We recently added on the new Link Lock license.

We also looked at Barracuda.

It is a great product for the price point that you are getting. It has a fantastic value. I would highly recommend it.

SpamTitan is an eight. It is very good. There are small points that they could improve, but they are good at what they do.

We use it in our email flow against spam and other unwanted emails.

We are a company that provides video interpretation for the deaf and the hard of hearing. We also do in-person and relay services. Communicating with that large percentage of people relies heavily on email. We need to ensure that we have a good, solid way to filter out any unwanted emails or spam.

We're very pleased with SpamTitan and the functionality that it has given us.

It has saved us money and time. First, it's catching things that might otherwise have gotten through in the past. That was when we were working with a different solution that didn't put emails through two antiviruses before they got to our system. Any suspicious or malicious activity that's being caught in our system isn't coming from email. When you get viruses, it's very costly, and that is where it has saved us time and money. The suspicious links aren't coming through anymore and we don't have to warn people not to click on them.

Before, we would go through tickets that said, "We got this," and I would look at those tickets and wonder, "Did they click on the link?" It would end up being a phishing email and we'd have to scan our systems. We don't get those anymore. That means it's not just saving employees time, because now they don't have to put in a ticket when there is a link in an email. It's also saving time for all of us who are administrators of the spam solution because we don't have to investigate and put a block in because it has already been filtered out.

I don't know what the percentage difference is between our spam catch rate now and what it was, but I know it is very high.

We have not given our end-users access to the portal. If they have spam issues, they put in a ticket and one of our admins looks into it for them in SpamTitan. It's worked so well that we've hardly had to do that. In the last year, we may have had to go into SpamTitan half a dozen times, whereas before, we were getting those kinds of tickets and having to go into Barracuda at least four to five times a week.

One of the features I really like is the layout of SpamTitan.

It also gives us more control over the spam functionality. We were able to customize the emails for our end-users. Branding things is very important. It makes it so easy to manage and change, as we've merged with other companies and we're now using a standardized name. There are some more changes coming up and, from what I've seen, it looks like making those changes is going to be very simple to do. I really appreciate that.

It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies.

It could be a cultural thing. I'm in the U.S. and the solution comes from Ireland, and cultures are very different in how they label things. It wasn't very logical for someone in the U.S. in terms of the labeling of the tabs and finding where to do things. We also came from a tool where things were labeled a little differently. But once you get used to it, there are no problems at all.

It would help if we could customize it a little bit. But that issue is so minute.

I have been using TitanHQ SpamTitan for about a year.

The stability of the solution is a 10 out of 10.

It's very scalable.

We have a couple of thousand users and we've deployed over multiple different domains, all going through SpamTitan. The fact that it's so easy to put a new domain into the system means there's no problem with the scalability at all.

TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous solution, we wouldn't get any response. It took six to eight weeks to even get a response. With SpamTitan, we get a response within an hour or two.

You don't have to wait and wonder if you're going to get the attention you need. They're on top of it. Even if you don't get an answer right away, they still respond to you so that you know you're on their radar.

I would rate their tech support a 12 (twelve) out of 10. They could definitely teach a lot of people about soft skills and customer service, because they're wonderful.

I've only had to contact them twice over the last year because the tool runs so well. One of those occasions was because of the security certificate issue and we just needed a little guidance. The second one was to get on their radar to make sure that the specific KB articles were applied and they reassured us they were. And when we checked, they were. They were just simple questions.

If you compare their tech support to that of other solutions, they rank among the best. I've had to contact tech support for Cisco, for Zoom, and for many other solutions. Even though Zoom has rated fairly high, SpamTitan is still higher. I would give Zoom a seven or an eight out of 10, but SpamTitan is definitely way above that. I have not come across many solutions that have come close, even outside of spam solutions, other than CrowdStrike's technical support. They do get back to you, but they're still not at the top of the game. SpamTitan's tech support is at the top of the game.

Positive

Initially, we had Barracuda but it didn't give us all of the features we wanted and they also upped the price by four to five times the rate we had been paying. It also wasn't user-friendly. They had not changed its interface in so long that it was archaic. In addition, it took more time when we needed to block something. With SpamTitan, you just put it in and it's done. Barracuda wasn't as easy to work with as SpamTitan is.

I started looking for alternate solutions.

I found SpamTitan, which had actually been around longer than Barracuda. It had better reviews and more features that we needed and functionality that we wanted, for a reasonable price.

It's also light on the maintenance side.

I led the deployment and the only bump in the road we had was with deploying the security certificate. When we reached out to TitanHQ they gave us direction and it was resolved within two hours. The bumps in the road weren't because of SpamTitan and they really quickly gave us direction and we just ran with it. All in all, it was very simple to get everything deployed.

We did have a person at TitanHQ who worked with us. When we did the actual deployment, we had a meeting with that person and it went off very smoothly.  It was after the fact that we found we had an issue with the security certificate and that's when I contacted support.

I was on the deployment call as well as the person who manages our cert and our Exchange Servers, our director of networking, and our CIO.

I can guarantee you that we have seen ROI if only because it's blocking the phishing links. That one piece alone saves time and money. Instead of the long and complicated process of having to investigate a link, company-wide, to make sure that it didn't go anywhere, I've dealt with just one instance since we put in SpamTitan and it wasn't a real phishing link. It was just something we needed to block so it wouldn't annoy people. 

The fact that it's catching phishing links is one of the biggest benefits. If somebody were to click on one of those links, not only could they bring in a malware infection, but they could give people access to our data.

I love the pricing of SpamTitan and they don't price gouge. 

The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective.

As a company, our rates are controlled by the government. The fact that we're able to get a solution of this magnitude that we can actually afford means anybody would be a fool not to do it.

We narrowed it down to three options: Barracuda, SpamTitan, and one other. 

My advice would be "Do it." It's simple. If you want a spam solution that, number one, is going to work, this is your solution. And if you do have issues, you're going to be able to reach someone to get them taken care of without question. You will have very little to do once it has been implemented and it gives your environment a lot of security. What you want to do is use SpamTitan.

This is a phenomenal solution.

The reviews I read about SpamTitan where people would talk about all the good things, and that there are no negatives, are factual. They are that good. It's just wonderful.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

We use it for filtering spam.

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

I have been using TitanHQ SpamTitan since 2016 or 2017.

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

Positive

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

Almost all of our email spam filtration goes through SpamTitan.

Most, if not all of our customers, benefit from SpamTitan because of the way it eliminates really dangerous spam. It is called “vaporizing.” It will vaporize bad and very dangerous spam so that our customers never even see it and there's never a chance for them to click on something that could potentially be dangerous or hazardous to their networks. It's a very nice security feature for us. People are still mostly the problem when it comes to becoming exposed to network vulnerabilities and SpamTitan takes some of that responsibility away from them.

When it comes to our organization, as an MSP, I have a handful of techs who work with me and, because the interface is so intuitive and simple, it has made training them very easy and quick. In addition, because TitanHQ’s support is so fluid with their own product, they're able to get us the answers we need and we're then able to implement fixes for customers.

Out of the gate, it takes a little fine-tuning to get the numbers right, but it definitely saves time for our customers’ employees because they don’t have to sort through junk and spam emails.

The big aspect of TitanHQ’s technology, when it comes to acquiring new customers for us as an MSP, is the way it sandboxes all incoming email attachments. That feature allows an email attachment to be run as if somebody had opened it, without causing any threat or concern to our customers' environments. The solution can open the attachment, run through it, and make sure there's nothing malicious about it. If there is something malicious, it destroys it. If there isn't, it passes it on. 

On average, it does that in less than a second and that means a customer never feels that something is scanning their attachments. Nobody is going to notice a one-second lag in email delivery. It provides a lot of security and peace of mind for us, but it doesn't bother or interrupt a customer’s day-to-day functions.

The customer-facing panel, what the customers actually log in to, is where they can release spam email, or allow and block email addresses or domains, was also a big selling point for us. We like how customer-friendly the interface is.

We have submitted requests for a feature which would be a total control panel. It would have a footer at the bottom of every email and list things like

• the original source of the email
• what its spam score was when it passed through the system
• original or source IP's
• other, more technical information.

Our previous spam filter had that type of feature and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to log into the web portal for that. It would be at the foot of every single email that passes through the system.

We have been using TitanHQ SpamTitan since January of 2022, so about six months.

We have it deployed across about 20 different Microsoft 365 environments, using Exchange Online, with about 600 mailboxes in total. We run it in our office and that is also Microsoft 365.

It has been stable. We had one update, in April. Other than that, it has been completely stable. We can log in to the panel and see the uptime. It's only been restarted once, after that update, and otherwise, it has been up 100 percent of the time.

Scaling it is very easy. It's just a matter of submitting a support ticket to increase the overall number of mailboxes we're paying for, and then we just keep moving forward.

We plan to increase our usage of SpamTitan. We have five customers still in Reflexion and they will be moving over in the next two months. At that point, we'll be 100 percent SpamTitan.

The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond to ensure that we have the information we need and that we have it in a timely fashion. That goes for every support ticket and interaction we've had with them as well. In addition, they're just genuinely a friendly group of people to work with.

Account and customer support stand out for us as an MSP because we interface with them a lot.

We used Reflexion. We switched because it was bought out by another company that decided to sunset the product. It hasn't had any major updates in quite some time and it was beginning to be a security hazard.

Reflexion was a stable product. Where it fell short was with updates in security. It ran and was always there, but it was falling behind.

Our initial deployment was a piece of cake. We did it on the phone with SpamTitan in about 12 minutes. It was phenomenal. I had another technician, on our side, involved in that phone call.

The product, in general, is very easy to implement and it's very effective. It doesn't require any babysitting or hand holding. You just tie it to the platform you're using for email and it goes to work. You do a little bit of fine-tuning based on feedback from the customers. Then, it's just a matter of checking on it occasionally.

We've got it down pat now. We make the necessary DNS changes, build the customer information in the new SpamTitan panel, and schedule a cutover with the customer. We cut over the MX and DNS records and usually, within minutes, email is flowing through SpamTitan successfully. From there, it's just a matter of working with the customer, usually for a couple of days, to help fine-tune the spam score so that stuff that shouldn't get caught gets through and stuff that should be caught is stopped.

In terms of maintenance, SpamTitan support sends us an email to let us know when there is an update. We schedule downtime, log in to the panel, and do the update. The entire thing takes less than 30 minutes.

For us, the ROI is the time we get back from not having to babysit the solution or have people trying to figure it out. And for our customers, it's a time-saver because it's very easy and intuitive to use. It's quick.

The pricing is very fair. We've been very happy with it. You just pay the bundle fee for a group of mailboxes.

We tried three other options before we settled on SpamTitan.

First and foremost, we went with SpamTitan because of the ease of use inside the web panel. What our customers have to see when they click on something is a factor we take very seriously, and the customer-facing panels from the other contenders were just terrible. SpamTitan has that all figured out, cleaned up, and it presents very well. When a customer who's not techy clicks on the link and needs to release or block an email, it makes it very simple and clean for them.

Customer support from TitanHQ has been top-tier, top-notch, the whole time we have worked with them, they have been on it. As for the others that we demoed, while they did respond, it didn't feel like they were as comfortable with their own products as SpamTitan’s techs are with theirs.

We haven't had any conversations about things that need to be improved in the solution. Nobody has any major complaints. For the time being, it's a pretty solid solution out-of-the-box and we're not looking for any immediate changes.

Just try it. Install it, run it, and try it. It’s incredibly simple to use, it sets up in minutes, and there are wonderful account and support teams. Just do it. Just use it and the product will sell itself.

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

Positive

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.