TitanHQ SpamTitan Reviews

It's used for protection and to improve our security. We have different layers of protection and this is one of them. SpamTitan's cloud is the first point where our emails are filtered and then they are delivered to us. Before everything is delivered to our Exchange Server it goes through the filter. 

In the past, spam emails were hammering our Exchange Server constantly. But now, it's going to the private cloud first and everything is filtered. The only things that are delivered are what should be delivered. All the spam is stopped on the private cloud. Our Exchange Server is not busy anymore.

In addition, in the SpamTitan portal, we can also quickly identify the status of emails, if anyone has missed an email. We can see exactly what is in quarantine and we can check that easily.

And because users can release false positives themselves, we in IT don't have to be busy doing so all the time. Users are not spammed with 20 emails. Instead, they get one email saying, "Hey, you have 20 emails which SpamTitan thinks are spam." The user can choose to tell the system, "This is not spam, it is a valid email." That has also helped save employees' time by not having to sort through junk emails.

There are certain categories of emails that are blocked and end-users don't even see them. That depends on the rating.

When we had different solutions, like McAfee® Security for Microsoft Exchange (MSME), IT had a lot of system administration work. We had to do a lot of updates. Now, because SpamTitan is a cloud solution, we don't need to worry about that. It cuts our system administration time.

Another benefit, of course, is the protection from emails that can damage your organization. We had a case before we had SpamTitan, where somebody clicked on an email and as a result, all our files were blocked and the attackers were asking us for money. Because we have good backups, we just restored from the backups and it was okay. But since deploying SpamTitan, we haven't had that issue anymore.

SpamTitan has two main features included in it. One is like ClamAV and the other is like Bitdefender. It scans for viruses. There is also content filtering and many other options. For example, you can set up filter rules, you can block email addresses and domains, and you can do pattern filtering.

These days there are a lot of emails with macros and that's a really dangerous situation. A lot of schools are being attacked. We have set it up so that anything that comes with a macro goes into quarantine first. We then get an email notification that there is a macro and we check it. Sometimes it's a false positive, but this way we can control what is released and what is not. You never know what a document with a macro can deliver. It can infect your whole environment.

We have a dashboard where we can see how many emails are legitimate and how many are spam. When people come to us and say, "Hey, we got some spam," we can say, "Look at THE dashboard. Something like 70 percent of the emails coming in are spam, so be happy it blocks all of that email."

And, we moved to something even better than that because we're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature. It is good for security because lots of spam happens via the links that people click, or through emails with viruses and macros.

SpamTitan is also easy to use. You just set it up and everything works the way it should. The user interface is easy to use and navigate. We can quickly do system updates ourselves because we have a private cloud with access to our own server.

The way it rates what is spam and what is not spam can be improved, although that is true with every system.

I have been using TitanHQ SpamTitan for four years.

I don't have any recollection of it being unstable.

Because it's in the cloud, you can request a memory or CPU increase, if needed. From their side, it's just a matter of pressing a button because it's all virtual. So scalability is not an issue. 

And to move to SpamTitan Plus, we only needed one update and it was done.

Their technical support is fine. We have had a few calls and issues were resolved, sometimes on the same day, sometimes the next day.

I called their helpdesk and I said we wanted to increase the memory and they increased it. The memory was okay, but there is a lot of checking with the ClamAV or BitDefender and the service panel stopped and was disabled. They increased the memory and, since then, we haven't had that problem again.

I don't have any complaints about their speed of response. There's a portal that you call and, within a few hours, somebody responds. Compared to other cloud services, their support is quite good, but it's very difficult to compare. It's like apples and oranges.

Technical support was a very important point when we were considering a solution. If there are any issues and an email doesn't come in, I have a problem.  Email is a primary process and it needs to work.

Positive

We had a different system before, McAfee Security for Microsoft Exchange, but it didn't work well. Every update was a disaster. There was a lot of administrative work and it was not efficient. You can't compare it with SpamTitan.

We also used a McAfee Appliance and Barracuda in the past. When we heard about TitanHQ we requested a month or two-month trial to see how it works.

Because we have a private cloud and our own server, setting it up was easy. They did it for us, but there were some settings that needed fine-tuning because SpamTitan needs to learn what is considered spam in your organization. There was an issue at first but they solved the problem and after the first month it was okay.

Technically, the setup was not a problem for us. When deciding on a product we needed to balance the setup and the features. We tested it, no strings attached and, in that trial period, we did all the fine-tuning. When we were happy with it, we started a subscription.

In the beginning, when we set it up, we needed a little bit of time to get to know the system and to find things. But after about a month or two, we had overcome all those issues. We were able to find the features we needed, like SPF reject on failure, for example. We did that ourselves.

We set everything up with the help of their engineers and we are very happy with it.

I'm very business-minded. I negotiated with them because we are in education. I told him that we cannot pay high prices. They were quite good with the EDU pricing and we are quite happy with it.

They have to strike a balance. A product can be very good, but if you can't afford it... 

In this case, the product is good, and they were also sensitive to our situation in education, where we don't have a lot of money. We have to be very careful how we spend it and where we invest it.

We also have endpoint protection, in case something gets through the first layer. For that, we have McAfee Endpoint Protection for the computers. But SpamTitan is our first layer of protection.

In terms of our spam catch rate, one month is different from the next month. It depends on the spammers because they change their strategies, but SpamTitan can stop all of it.

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

I've been using TitanHQ SpamTitan for about two years.

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

Totally scalable - although we're unlikely to need it to be.

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

Positive

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

in house.

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

We use it for domain spam filtering. You put the original MX records on their server and the mail goes to them and then back to you, clean.

One way that TitanHQ positions me, as a reseller, to acquire new business is that what they have is comprehensive. It's not any one thing that does it. It's a conglomeration of product offerings. The group of products that we can offer makes us look better because we're offering a comprehensive suite of solutions.

Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk.

SpamTitan helps improve your spam catch-rate and reduce your false-positive rate. It depends on the domain, but in general it blocks spam email which amounts to about 60-plus percent of the email that people receive. It makes them that much more efficient.

The user interface and user experience of SpamTitan are very good. It's easy to use and very intuitive. No end-user is going to buy the product. A company or a reseller is going to buy it for them. As one of those resellers, I know that our users get a daily report and they can un-quarantine something, or block it in the future.

They could improve on the color of the interface.

I've been using TitanHQ SpamTitan for four or five years.

I pay them a flat price for space on a shared server and I can then set up unlimited domains and up to 200 email addresses.

The stability is extremely high.

It's an all-in solution. We have it across five domains and there are about 175 users.

The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product can say it is as good as it wants, but without support, no product is useful.

Their support is well above average. They are way better than the average tech support you get from other companies.

Positive

I used to use a different product and I was pretty happy with it, but then it had a technology fallout and it disappeared off the planet. We couldn't get to our system. Their phones were out for a month and the service was down for a month and we just had to get away from them.

I had Googled SpamTitan, from the TitanHQ line of products, and had gotten very good feedback about them. I decided to give them a try because I needed a new solution. The service worked and the tech support is great.

The setup is another area where we go back to the support they provide. Their support department holds your hand and helps you get through the process. I did four or five domains over a couple of hours on a weekend.

It's pretty simple, just a matter of making sure you have control of the DNS and updating the MX records.

It just takes one person for deployment and maintenance.

The biggest lesson I've learned from using the solution is that there are a lot of nasty emails out there.

We basically use it for spam filtering for our customers. We are selling the product to our customers as a service. 

Link Lock has also been implemented on all our customers.

From where I'm sitting, what I see getting filtered out has to save a lot of our employees’ time by not having to sort through junk and spam emails, but it is a very fine line between some spam emails versus regular emails today. Sometimes, something gets through simply because it looks like an ordinary email but it is not. I have no idea how much time it has saved our clients, but when I look into it, I know it definitely saves us some time.

Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%.

It also helps us and our customer to reduce the cost of battling viral outbreak that comes from harmful e-mail.

The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.

The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. This makes it possible to really fine tune the spam filter. We are pretty happy with it.

Its GUI can definitely be improved, both the look and layout.

The naming and placement of some of the menus need improvement.

I have been using this solution since December 2021

We are running a cluster, and the uptime on the cluster is above 99.5%. It is very stable. We haven't had any issues with it at all. 

SpamTitan has been very reliable. We haven't had any downtime on it, and because we have a cluster, updating it also doesn't cause any downtime either. We are very happy with it.

The stability and dependability of our email are very important to our organization and our customers.

Its scalability is good.  If we wanted we could run it in multiple locations simply by creating the appropriate MX records.  It is very scalable.

With our current cluster setup we have no performance issues

I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good. Documentation is pretty thorough. I haven't accessed the community yet.

I would rate their support a eight out of ten.

Positive

We had another product previously.  It was very effective but we had some issues with it. Moving to SpamTitan was a choice that was made and it is was an improvement. We can give our customers access to this product. We couldn't do that with the former product.

SpamTitan was in place when I got hired. It is pretty easily manageable. It is pretty easy to build a cluster with Spam Titan. So, I can't imagine there would have been any issues with its implementation.

It doesn't require much maintenance. The updates are also pretty straightforward. Even though it is a cluster the updates process is very easy.

We have two people who are capable of maintaining it and with administrative access, we also have five guys with support access to it.

Our economy department would know about it, but I do know that we are selling it to all our customers. So, there must be some return on it.

I don't deal with pricing. In terms of licensing, the last I heard was that the licensing for users in SpamTitan isn't fully functioning because of some integration issues with Microsoft. I know we have more than 20% extra on our licensing at the moment.

I wasn't involved in that part of the process. The choice was made before I got hired by the company.

I would also suggest checking out the stability and scalability and making sure that the product can be customized for your customers. 

I would rate it a seven out of ten mainly because of the GUI but the product is very good.

We are a solution provider and we have a lot of customers set up on our platform. This solution is used by us and our customers for email filtering.

The actual number of spam emails we get now is single digits per day. It's very little compared to the volume of email that we see coming into the spam tool. There are tens of thousands of emails per day, or even more. Using this tool brings it down to a manageable amount.

Overall, the intuitiveness of this product is pretty good.

Using SpamTitan reduced the load on our helpdesk. We do IT support, and we get help desk tickets coming in from people saying they've got emails caught or they're not getting emails from a certain sender. Instead of them emailing us their reports, they can easily unblock them themselves and allow them to go through. This eases our help desk ticket queue quite a lot, which takes a lot of pressure off of us.

Based on the number of tickets that we get each day that we no longer need to deal with, using SpamTitan saves us several hours per day.

The most valuable feature is the way it quarantines spam email.

The quarantine feature is easy to use. It has many different filters and you can easily find messages that our users are struggling to get delivered. It makes it easy to find out why it is that messages were blocked in the first place.

This product provides an email filtering report for our customers. A lot of users are set up with this report so that they can see the details themselves, before having to come to us.

SpamTitan has a geo-blocking feature and it reduces our spam intake.

The user interface contains quite a lot of information, so it can be a bit confusing when you first start to use it. It takes a bit of time to get used to, but once you know it, and with a bit of training, it's got everything you need. I can't really complain about it having too much information because it really helps out when you need it.

The interface looks a little dated and could be modernized.

I have been using TitanHQ SpamTitan since I joined the company, seven years ago. The company has been using it for at least ten years.

The stability is 100%. We've never had issues with stability.

This solution is very scalable and you can do so easily. For example, you can mass import email addresses so when we get new customers that want to use it, it's very quick and easy to set them up.

We currently have 5,000 users. At the moment, pretty much all of our clients are on it. If we get new customers then we will set them up and our usage will increase.

The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There are times when I would rate them a nine or ten out of ten. However, other times, they have taken a long time to get back to us. On these occasions, I would rate them a five or six out of ten.

Overall, I would rate support a seven out of ten.

Neutral

The initial setup was completed before I joined the company. I have set up some of our customers on the system and we've had no trouble with it along the way. 

The configuration is very easy and straightforward, and this is something that is very important to us. It saves us a lot of time and we never have to come back to reconfigure things or troubleshoot anything. It just works.

There are about ten of us on the help desk team that log in to use this product and maintain it. 

We have definitely seen a return on our investment from using this product. It's been very profitable because of how many users we have. It also saves us time because it frees the help desk staff to get other jobs done.

This pricing is absolutely fine and it's never been an issue of it being too expensive. We pass the costs along to our customers but it is competitively priced.

I have not used another similar solution. It has been in place since before I arrived and we've never had any need to use anything else.

Feature-wise, it's got everything that we need to do. There are no features that we consider missing. It gets top marks in this regard.

My advice for anybody who is implementing this product is to get familiar with it. It can be a little bit scary to start with, just because of how many features it has. I definitely suggest getting some training with it, if possible.

It's a good solution and when you leave it running, it deals with everything that you need to do. We trust it a lot. Overall, it's a good solution and there is not much that I can suggest they have to improve.

I would rate this solution a nine out of ten.

The product has a helpful interface. The customers can use the interface in the Turkish language. Additionally, its support services are good as well.

The product's GUI, dashboard, and speed could be better.

We have been using TitanHQ SpamTitan since 2010.

There are a few bugs in the platform. It is possible to fix them immediately.

Our customers have 300 users for TitanHQ SpamTitan. It is a scalable platform. Although, if customers have to add 150 users, they have to buy 250 licenses, as no licensing models are available in between. The licensing models could be designed per user rather than for a pool of users.

TitanHQ SpamTitan's technical support team responds quickly.

Positive

The product's initial setup process is easy.

The product's cost is average. It depends on the number of users.

I recommend TitanHQ SpamTitan to others. I rate it a nine out of ten, as every product could be better.

We use Microsoft exchange for our email and this solution for anti-spam email security. 

One of the use cases is, since we migrated from G Suite to Microsoft Office 365, we were experiencing lots of unwanted emails, payload or attachments, and some phishing emails from unknown sources being sent to our company email. Previously we have experienced a lot of this type of email traffic with G Suite as well. This is the first time the company is using an anti-spam or email solution.

I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers.

The antivirus scan engines that they have incorporated with the solution are powerful.

The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed.

In an upcoming release, it would be beneficial to add DNS filtering or something that is capable of identifying the URLs that are harmful to a computer if it is clicked. We are currently looking for these features. However, we have been told they are currently in development and will be available this year.

I have been using this solution for approximately five years.

I have been using this solution in my previous company and they have been using it just before I left in 2018. This is the second time I recommend this solution to a company because of its reliability.

This solution only has one purpose and that is for segregating emails. There are a lot of other competitors that have offered more. We are currently looking into other vendors for these additional features.

We have approximately 1700 licensed users of Office 365 being protected by this solution.

The technical support is responsive. However, I did experience some delays and this is only due to the time difference from where I am located. They are completely straightforward when giving their support.

We use Microsoft Exchange Online in conjunction with this solution.

The initial setup was straightforward.

We are on a per-user or per-mailbox monthly subscription. We are happy with the price of the solution. When comparing it to other solutions it is much cheaper.

I have evaluated Microsoft Defender.

I would highly recommend this solution to others.

I rate TitanHQ SpamTitan a nine out of ten.

The solution is not hard to manage.

The solution is very slow, it crashes and we have difficulties getting emails.

In an upcoming release, I would like to see a cloud version of the solution.

I have been using the solution for approximately two and a half years.

We have had issues with the solution crashing, they have not been able to fix it.

We have 100 users using the solution in my company.

I have used many different types of solutions in the past such as open-sourced versions, Linux filters, AVS, Cisco, and Forcepoint.

The setup was simple.

We did the deployment and maintenance of the solution ourselves.

The price of this solution is low. When you do purchase everything is included in the licensing cost.

We are wanting to change from this solution to a different one. I would recommend spending the extra money on a good solution, it will save you from having issues later.

I rate TitanHQ SpamTitan a six out of ten.