TitanHQ SpamTitan Reviews

We are an IT consulting company. We use SpamTitan for clients, that prefer an on-premise option instead of the cloud. Due to strict requirements and security concerns using the cloud is prohibited so they need to protect their servers in-house email servers.

We always use a multi-tiered approach when it comes to designing and securing our clients email environments and SpamTitan is one of the products that we use. When email comes in, it is first scanned at the firewall, then it is passed onto SpamTitan. SpamTitan checks it again and then forwards it to the email server.

For the past four years, this solution is working well and our clients are satisfied with our approach.

Spam and viruses have gone down to almost zero it works very well for that reason, it is also very simple to use and supports clustering. Clustering is a major benefit because it eliminates single points of failures. If one of the gateways fails the other takes over without any disruption.

Very effective in blocking spam and viruses and can be deployed as an appliance. SpamTitan supports clustering thus eliminating single points of failure. The geo-blocking feature is good to have, to protect against offending countries and the user interface is clean and very simple to use and works quite well. Customized report generation is excellent and the product is very easy to maintain.

They need to keep up with the latest technology and add new features as they arise, e.g., artificial intelligence, new and improved updated lists, or new ways of tracking spam. They need to just keep up so the product is effective. Because, if all of a sudden viruses or spam starts getting through, then we might have to look at something else. However, so far, it has kept up and done a great job. So, we are happy.

I have been using it for about four years.

We make sure all the updates get updated and tested. Other than that, the maintenance is minimal. It does most of the work for us.

For the past four years, it has been rock solid. There have been absolutely no issues with it.

Its ability to integrate with other systems has been great. On the back end, my client uses Exchange so that hasn't been an issue. On the front end, with the firewall, it also hasn't been an issue. It is very transparent in how it works. The information gets passed to it, then it does its job and passes it to the next node, i.e., email. The other way around, it also does the same thing. So, it works quite well with other third-party products. There are no integration issues.

They are a smaller company, so it was more difficult to get a hold of them. However, once that relationship was established, because of their smaller size, they are willing to work more with resellers. Therefore, it has been a good relationship since then.

We have never had to use the tech support since the solution has been rock-solid. We have been very happy with it. There is a feature from within the GUI where you can directly contact them, then they can take a look at your configuration or try to solve the issue. That is a good feature to have, but we haven't had the need to use it. 

Positive

In the past, our client had a lot of problems with spam on their emails. Therefore, we implemented a multi-tiered approach.

This solution replaced another product from Symantec that was being phased out by our client. SpamTitan was very easy to set up. It took some time integrated with some of the other backend systems but once the tweaking and fine tuning phase was completed everything worked well without any problems. Now, it is almost set it and forget it. There is just basic maintenance and monitoring going forward.

Implementation was done in-house.

SpamTitan has helped tremendously by saving employees’ time, not having to sort through junk and spam emails. Clients are very happy with the product. It solves their problem. In the morning, the IT administrator checks out a quick report that he runs every night. He then makes sure everything is working fine, and that is it. So, it does not take a lot of time for him to monitor and administer it. It is set it and forget it because it does its job.

The pricing model was one of the reasons that we selected it. The solution was very effective at what it did and it was very cost-effective. My client saved in the 30% to 40% range by installing it, so the pricing is competitive.

We evaluated different products. During the evaluation phase, this was one of the best products out there. We made the recommendation to our client, installed it, and they have been very happy ever since.

I would rate it as a solid eight out of 10 because there is always room for improvement. However, the solution has been solid.

It's used for protection and to improve our security. We have different layers of protection and this is one of them. SpamTitan's cloud is the first point where our emails are filtered and then they are delivered to us. Before everything is delivered to our Exchange Server it goes through the filter. 

In the past, spam emails were hammering our Exchange Server constantly. But now, it's going to the private cloud first and everything is filtered. The only things that are delivered are what should be delivered. All the spam is stopped on the private cloud. Our Exchange Server is not busy anymore.

In addition, in the SpamTitan portal, we can also quickly identify the status of emails, if anyone has missed an email. We can see exactly what is in quarantine and we can check that easily.

And because users can release false positives themselves, we in IT don't have to be busy doing so all the time. Users are not spammed with 20 emails. Instead, they get one email saying, "Hey, you have 20 emails which SpamTitan thinks are spam." The user can choose to tell the system, "This is not spam, it is a valid email." That has also helped save employees' time by not having to sort through junk emails.

There are certain categories of emails that are blocked and end-users don't even see them. That depends on the rating.

When we had different solutions, like McAfee® Security for Microsoft Exchange (MSME), IT had a lot of system administration work. We had to do a lot of updates. Now, because SpamTitan is a cloud solution, we don't need to worry about that. It cuts our system administration time.

Another benefit, of course, is the protection from emails that can damage your organization. We had a case before we had SpamTitan, where somebody clicked on an email and as a result, all our files were blocked and the attackers were asking us for money. Because we have good backups, we just restored from the backups and it was okay. But since deploying SpamTitan, we haven't had that issue anymore.

SpamTitan has two main features included in it. One is like ClamAV and the other is like Bitdefender. It scans for viruses. There is also content filtering and many other options. For example, you can set up filter rules, you can block email addresses and domains, and you can do pattern filtering.

These days there are a lot of emails with macros and that's a really dangerous situation. A lot of schools are being attacked. We have set it up so that anything that comes with a macro goes into quarantine first. We then get an email notification that there is a macro and we check it. Sometimes it's a false positive, but this way we can control what is released and what is not. You never know what a document with a macro can deliver. It can infect your whole environment.

We have a dashboard where we can see how many emails are legitimate and how many are spam. When people come to us and say, "Hey, we got some spam," we can say, "Look at THE dashboard. Something like 70 percent of the emails coming in are spam, so be happy it blocks all of that email."

And, we moved to something even better than that because we're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature. It is good for security because lots of spam happens via the links that people click, or through emails with viruses and macros.

SpamTitan is also easy to use. You just set it up and everything works the way it should. The user interface is easy to use and navigate. We can quickly do system updates ourselves because we have a private cloud with access to our own server.

The way it rates what is spam and what is not spam can be improved, although that is true with every system.

I have been using TitanHQ SpamTitan for four years.

I don't have any recollection of it being unstable.

Because it's in the cloud, you can request a memory or CPU increase, if needed. From their side, it's just a matter of pressing a button because it's all virtual. So scalability is not an issue. 

And to move to SpamTitan Plus, we only needed one update and it was done.

Their technical support is fine. We have had a few calls and issues were resolved, sometimes on the same day, sometimes the next day.

I called their helpdesk and I said we wanted to increase the memory and they increased it. The memory was okay, but there is a lot of checking with the ClamAV or BitDefender and the service panel stopped and was disabled. They increased the memory and, since then, we haven't had that problem again.

I don't have any complaints about their speed of response. There's a portal that you call and, within a few hours, somebody responds. Compared to other cloud services, their support is quite good, but it's very difficult to compare. It's like apples and oranges.

Technical support was a very important point when we were considering a solution. If there are any issues and an email doesn't come in, I have a problem.  Email is a primary process and it needs to work.

Positive

We had a different system before, McAfee Security for Microsoft Exchange, but it didn't work well. Every update was a disaster. There was a lot of administrative work and it was not efficient. You can't compare it with SpamTitan.

We also used a McAfee Appliance and Barracuda in the past. When we heard about TitanHQ we requested a month or two-month trial to see how it works.

Because we have a private cloud and our own server, setting it up was easy. They did it for us, but there were some settings that needed fine-tuning because SpamTitan needs to learn what is considered spam in your organization. There was an issue at first but they solved the problem and after the first month it was okay.

Technically, the setup was not a problem for us. When deciding on a product we needed to balance the setup and the features. We tested it, no strings attached and, in that trial period, we did all the fine-tuning. When we were happy with it, we started a subscription.

In the beginning, when we set it up, we needed a little bit of time to get to know the system and to find things. But after about a month or two, we had overcome all those issues. We were able to find the features we needed, like SPF reject on failure, for example. We did that ourselves.

We set everything up with the help of their engineers and we are very happy with it.

I'm very business-minded. I negotiated with them because we are in education. I told him that we cannot pay high prices. They were quite good with the EDU pricing and we are quite happy with it.

They have to strike a balance. A product can be very good, but if you can't afford it... 

In this case, the product is good, and they were also sensitive to our situation in education, where we don't have a lot of money. We have to be very careful how we spend it and where we invest it.

We also have endpoint protection, in case something gets through the first layer. For that, we have McAfee Endpoint Protection for the computers. But SpamTitan is our first layer of protection.

In terms of our spam catch rate, one month is different from the next month. It depends on the spammers because they change their strategies, but SpamTitan can stop all of it.

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

I've been using TitanHQ SpamTitan for about two years.

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

Totally scalable - although we're unlikely to need it to be.

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

Positive

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

in house.

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

We are using it to filter our email. We have its latest version.

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

It lowers the amount of junk email you have to go through and delete.

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

I have been using this solution for about five years.

We haven't had any issues.

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

Their support is average. I would rate them a six out of ten.

Neutral

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

We implemented it on our own. It doesn't require any maintenance from our side.

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

We basically use it for spam filtering for our customers. We are selling the product to our customers as a service. 

Link Lock has also been implemented on all our customers.

From where I'm sitting, what I see getting filtered out has to save a lot of our employees’ time by not having to sort through junk and spam emails, but it is a very fine line between some spam emails versus regular emails today. Sometimes, something gets through simply because it looks like an ordinary email but it is not. I have no idea how much time it has saved our clients, but when I look into it, I know it definitely saves us some time.

Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%.

It also helps us and our customer to reduce the cost of battling viral outbreak that comes from harmful e-mail.

The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.

The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. This makes it possible to really fine tune the spam filter. We are pretty happy with it.

Its GUI can definitely be improved, both the look and layout.

The naming and placement of some of the menus need improvement.

I have been using this solution since December 2021

We are running a cluster, and the uptime on the cluster is above 99.5%. It is very stable. We haven't had any issues with it at all. 

SpamTitan has been very reliable. We haven't had any downtime on it, and because we have a cluster, updating it also doesn't cause any downtime either. We are very happy with it.

The stability and dependability of our email are very important to our organization and our customers.

Its scalability is good.  If we wanted we could run it in multiple locations simply by creating the appropriate MX records.  It is very scalable.

With our current cluster setup we have no performance issues

I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good. Documentation is pretty thorough. I haven't accessed the community yet.

I would rate their support a eight out of ten.

Positive

We had another product previously.  It was very effective but we had some issues with it. Moving to SpamTitan was a choice that was made and it is was an improvement. We can give our customers access to this product. We couldn't do that with the former product.

SpamTitan was in place when I got hired. It is pretty easily manageable. It is pretty easy to build a cluster with Spam Titan. So, I can't imagine there would have been any issues with its implementation.

It doesn't require much maintenance. The updates are also pretty straightforward. Even though it is a cluster the updates process is very easy.

We have two people who are capable of maintaining it and with administrative access, we also have five guys with support access to it.

Our economy department would know about it, but I do know that we are selling it to all our customers. So, there must be some return on it.

I don't deal with pricing. In terms of licensing, the last I heard was that the licensing for users in SpamTitan isn't fully functioning because of some integration issues with Microsoft. I know we have more than 20% extra on our licensing at the moment.

I wasn't involved in that part of the process. The choice was made before I got hired by the company.

I would also suggest checking out the stability and scalability and making sure that the product can be customized for your customers. 

I would rate it a seven out of ten mainly because of the GUI but the product is very good.

We use Microsoft exchange for our email and this solution for anti-spam email security. 

One of the use cases is, since we migrated from G Suite to Microsoft Office 365, we were experiencing lots of unwanted emails, payload or attachments, and some phishing emails from unknown sources being sent to our company email. Previously we have experienced a lot of this type of email traffic with G Suite as well. This is the first time the company is using an anti-spam or email solution.

I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers.

The antivirus scan engines that they have incorporated with the solution are powerful.

The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed.

In an upcoming release, it would be beneficial to add DNS filtering or something that is capable of identifying the URLs that are harmful to a computer if it is clicked. We are currently looking for these features. However, we have been told they are currently in development and will be available this year.

I have been using this solution for approximately five years.

I have been using this solution in my previous company and they have been using it just before I left in 2018. This is the second time I recommend this solution to a company because of its reliability.

This solution only has one purpose and that is for segregating emails. There are a lot of other competitors that have offered more. We are currently looking into other vendors for these additional features.

We have approximately 1700 licensed users of Office 365 being protected by this solution.

The technical support is responsive. However, I did experience some delays and this is only due to the time difference from where I am located. They are completely straightforward when giving their support.

We use Microsoft Exchange Online in conjunction with this solution.

The initial setup was straightforward.

We are on a per-user or per-mailbox monthly subscription. We are happy with the price of the solution. When comparing it to other solutions it is much cheaper.

I have evaluated Microsoft Defender.

I would highly recommend this solution to others.

I rate TitanHQ SpamTitan a nine out of ten.

The product has a helpful interface. The customers can use the interface in the Turkish language. Additionally, its support services are good as well.

The product's GUI, dashboard, and speed could be better.

We have been using TitanHQ SpamTitan since 2010.

There are a few bugs in the platform. It is possible to fix them immediately.

Our customers have 300 users for TitanHQ SpamTitan. It is a scalable platform. Although, if customers have to add 150 users, they have to buy 250 licenses, as no licensing models are available in between. The licensing models could be designed per user rather than for a pool of users.

TitanHQ SpamTitan's technical support team responds quickly.

Positive

The product's initial setup process is easy.

The product's cost is average. It depends on the number of users.

I recommend TitanHQ SpamTitan to others. I rate it a nine out of ten, as every product could be better.

The solution is not hard to manage.

The solution is very slow, it crashes and we have difficulties getting emails.

In an upcoming release, I would like to see a cloud version of the solution.

I have been using the solution for approximately two and a half years.

We have had issues with the solution crashing, they have not been able to fix it.

We have 100 users using the solution in my company.

I have used many different types of solutions in the past such as open-sourced versions, Linux filters, AVS, Cisco, and Forcepoint.

The setup was simple.

We did the deployment and maintenance of the solution ourselves.

The price of this solution is low. When you do purchase everything is included in the licensing cost.

We are wanting to change from this solution to a different one. I would recommend spending the extra money on a good solution, it will save you from having issues later.

I rate TitanHQ SpamTitan a six out of ten.