TitanHQ SpamTitan Reviews

It feels like we have a little bit more control with SpamTitan than we had with our previous solution. We have a little bit more insight as to exactly what's going on in the cloud. We get full logging of those mail servers. It's been great.

In addition, the solution's integration with IMAP was a big reason we went with it. While it didn't really improve our organization, it mitigated a ton of setup work we would have had to do if we had had to go with something else.

And the reporting is something that has made our business run more efficiently.

Our false positives have gone up, but what we have found is that people actually really like seeing a lot of emails denied and then being able to allow them, as needed. That's been great. It gives them more control over what's coming in.

There are two things I find extremely valuable. They are among the most important things for ongoing administration purposes.

The first is that the product offers both inbound and outbound spam filtering and it enables amazing reporting. It's very specific and very easy to track down.

For example, if somebody calls us and says, "Hey, I'm having a problem not getting an email," or, "I'm having a problem sending an email," or, "I sent an email and it's not showing up," the discovery work to resolve those kinds of things has gotten so much easier because we can see what's going on right at the edge of our incoming and our outgoing email. A regular tech support dude can log in and type in very little information about what the customer is calling about, and get a very practical view of what is going on from address to address or regarding a subject line. They can filter on all sorts of different things.

That's probably the most important feature because we do get a lot of people who question our mail service. Now, unlike before, those requests don't come to me. They're very easy for our tech support department to look into and give the customer an answer right then and there.

The second valuable feature is built-in rate limiting. I haven't played with it yet because we have our own rate-limiting solution built into our mail solution on site. But when that needs an update or when that stops working, you better believe that's going to be something I'm going to lean on in the cloud because it's already there. It's already set up. I will just have to type in what we want it to do. That is a value-add. And my boss, the CTO, spoke up and was excited about that as well.

The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it.

Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes. I brought up the issue to our sales guy and, from what I understand, they're working on that.

But it's also something I can appreciate because it gives me the flexibility to delegate control to anyone in our organization, whether it be us, as the global administrator, or our tech support people and I only want to give them access to certain domains. I can also give control to a customer who registered a domain through us and who wants to manage their own domain. I wouldn't say it's super-intuitive, but it is granular.

Also, a little bit more email that is categorized as "clean" is coming through nowadays. But with that said, it's doing a great job at blocking a lot of the more obvious, blatant spam—the newsletters and the marketing stuff that you can usually unsubscribe from. Those are the types of emails that 90 percent of people don't want. But compared to our last spam filter, it does let a little bit more email through that is categorized as "clean."

We've been using TitanHQ SpamTitan for just over one year. Just a few weeks ago we got our one-year renewal.

It's been extremely stable. Everything that it uses has worked. It has built-in error alerting and that has worked. That has told us about what's not working or what's filling up. We're happy with it.

From one to 10, where 10 is "most important" in terms of our requirements for this kind of solution, stability is a 10. That's our number-one priority. We have about 18,000 users in total, and if the solution goes down we start getting a lot of calls.

From my understanding, the solution is in AWS and TitanHQ can very quickly stand up extra virtual machines and add them to the cluster. The scalability is infinite. I have zero worries about scaling.

They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user customers that we could put our name on. They trained our tech support guys. They also reach out once in a while and say, "Hey, it looks like you have an update available for your server. Do you want us to do that, or do you want to do that?" They're very nice. They're not too pushy or annoying. They actually add value, which is a breath of fresh air.

I wish everyone would care and respond the way these guys do. I can't think of another example of where I have been impressed by a vendor's tech support. I have very low expectations when it comes to tech support, typically. They generally do not add any value. I usually feel that I need to pick up that slack and be that person. It's been great that I can actually throw a question out to them and get an answer in layman's terms; something that I understand. They will go above and beyond and actually offer a little bit extra when they reply. That's nice because I don't know their product. They're trying to teach me a little bit more about it so we can both win.

We started with a product called Roaring Penguin. We ended up getting forced out of that solution due to some company buyouts. They were purchased by AppRiver. The thing that was unique about Roaring Penguin was a very unique way of authenticating our users, which we wanted to keep consistent.

We wanted to keep our infrastructure intact and not have to build anything new. A lot of the new spam filters required some sort of LDAP authentication and we were using IMAP authentication. It was great when we found out that not only was SpamTitan less expensive than a lot of the other solutions, but it was very granular and allowed us to do things that we had been doing already with our previous spam filter.

In terms of the stability of SpamTitan versus Roaring Penguin, they are both very good.

I've been dealing with email since I was a teenager, so for me the setup process was really intuitive. Email, for the most part, is black and white they allowed me to set this up in phases and to test it in phases. I had all the confidence in the world, when we were ready to cut over to it, that it was going to at least flow and that everything was going to work correctly. Everything was tested and from there it was just a matter of tweaking things. I didn't need help to set it up, so overall, I thought it was intuitive.

When setting it up, we had a rocky start with just a little bit more spam coming through than we previously had. That was expected to a certain degree because we didn't move a lot of our rules over to it. Our users had done custom whitelisting and we had no practical way of moving that over.

SpamTitan tech support did a great job at giving us a generalized solution for that, which people actually preferred. It was more of a, "We'll catch everything and you guys let through what you want" approach. That has done just an outstanding job. We've been hands-off since the first couple of months and it's been great.

The prep work for the solution took about a week. After that, it took about another two weeks. Week two was cut-over and dealing with some of the extra spam that we were getting. In week three, I focused on outgoing spam filtering, and that also took a little bit of support.

In terms of maintenance of the solution, most requests get funneled my way. There have been things delegated to our tech support department. They have been given training directly by SpamTitan, which I thought was really cool. The training was also recorded and we let our new hires watch that training. There aren't a lot of escalations that come my way. I don't even hear about 95-plus percent of the tickets because they're able to whitelist or blacklist something on behalf of a user very quickly. Beyond that, I get involved with things like a spam campaign. I track down where it's coming from and how best to block it.

We evaluated AppRiver and SolarWinds' Spam Experts. We went with SpamTitan because it was the only one with IMAP authentication. But it was not only that. They had a name out there and good reviews. I felt good about using them.

My only advice is that if you're forwarding email to external addresses, and also make use of the outgoing email filter, you may want to test that scenario.

We use it for domain spam filtering. You put the original MX records on their server and the mail goes to them and then back to you, clean.

One way that TitanHQ positions me, as a reseller, to acquire new business is that what they have is comprehensive. It's not any one thing that does it. It's a conglomeration of product offerings. The group of products that we can offer makes us look better because we're offering a comprehensive suite of solutions.

Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk.

SpamTitan helps improve your spam catch-rate and reduce your false-positive rate. It depends on the domain, but in general it blocks spam email which amounts to about 60-plus percent of the email that people receive. It makes them that much more efficient.

The user interface and user experience of SpamTitan are very good. It's easy to use and very intuitive. No end-user is going to buy the product. A company or a reseller is going to buy it for them. As one of those resellers, I know that our users get a daily report and they can un-quarantine something, or block it in the future.

They could improve on the color of the interface.

I've been using TitanHQ SpamTitan for four or five years.

I pay them a flat price for space on a shared server and I can then set up unlimited domains and up to 200 email addresses.

The stability is extremely high.

It's an all-in solution. We have it across five domains and there are about 175 users.

The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product can say it is as good as it wants, but without support, no product is useful.

Their support is well above average. They are way better than the average tech support you get from other companies.

Positive

I used to use a different product and I was pretty happy with it, but then it had a technology fallout and it disappeared off the planet. We couldn't get to our system. Their phones were out for a month and the service was down for a month and we just had to get away from them.

I had Googled SpamTitan, from the TitanHQ line of products, and had gotten very good feedback about them. I decided to give them a try because I needed a new solution. The service worked and the tech support is great.

The setup is another area where we go back to the support they provide. Their support department holds your hand and helps you get through the process. I did four or five domains over a couple of hours on a weekend.

It's pretty simple, just a matter of making sure you have control of the DNS and updating the MX records.

It just takes one person for deployment and maintenance.

The biggest lesson I've learned from using the solution is that there are a lot of nasty emails out there.

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We basically use it for spam filtering for our customers. We are selling the product to our customers as a service. 

Link Lock has also been implemented on all our customers.

From where I'm sitting, what I see getting filtered out has to save a lot of our employees’ time by not having to sort through junk and spam emails, but it is a very fine line between some spam emails versus regular emails today. Sometimes, something gets through simply because it looks like an ordinary email but it is not. I have no idea how much time it has saved our clients, but when I look into it, I know it definitely saves us some time.

Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%.

It also helps us and our customer to reduce the cost of battling viral outbreak that comes from harmful e-mail.

The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.

The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. This makes it possible to really fine tune the spam filter. We are pretty happy with it.

Its GUI can definitely be improved, both the look and layout.

The naming and placement of some of the menus need improvement.

I have been using this solution since December 2021

We are running a cluster, and the uptime on the cluster is above 99.5%. It is very stable. We haven't had any issues with it at all. 

SpamTitan has been very reliable. We haven't had any downtime on it, and because we have a cluster, updating it also doesn't cause any downtime either. We are very happy with it.

The stability and dependability of our email are very important to our organization and our customers.

Its scalability is good.  If we wanted we could run it in multiple locations simply by creating the appropriate MX records.  It is very scalable.

With our current cluster setup we have no performance issues

I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good. Documentation is pretty thorough. I haven't accessed the community yet.

I would rate their support a eight out of ten.

Positive

We had another product previously.  It was very effective but we had some issues with it. Moving to SpamTitan was a choice that was made and it is was an improvement. We can give our customers access to this product. We couldn't do that with the former product.

SpamTitan was in place when I got hired. It is pretty easily manageable. It is pretty easy to build a cluster with Spam Titan. So, I can't imagine there would have been any issues with its implementation.

It doesn't require much maintenance. The updates are also pretty straightforward. Even though it is a cluster the updates process is very easy.

We have two people who are capable of maintaining it and with administrative access, we also have five guys with support access to it.

Our economy department would know about it, but I do know that we are selling it to all our customers. So, there must be some return on it.

I don't deal with pricing. In terms of licensing, the last I heard was that the licensing for users in SpamTitan isn't fully functioning because of some integration issues with Microsoft. I know we have more than 20% extra on our licensing at the moment.

I wasn't involved in that part of the process. The choice was made before I got hired by the company.

I would also suggest checking out the stability and scalability and making sure that the product can be customized for your customers. 

I would rate it a seven out of ten mainly because of the GUI but the product is very good.

We are a solution provider and we have a lot of customers set up on our platform. This solution is used by us and our customers for email filtering.

The actual number of spam emails we get now is single digits per day. It's very little compared to the volume of email that we see coming into the spam tool. There are tens of thousands of emails per day, or even more. Using this tool brings it down to a manageable amount.

Overall, the intuitiveness of this product is pretty good.

Using SpamTitan reduced the load on our helpdesk. We do IT support, and we get help desk tickets coming in from people saying they've got emails caught or they're not getting emails from a certain sender. Instead of them emailing us their reports, they can easily unblock them themselves and allow them to go through. This eases our help desk ticket queue quite a lot, which takes a lot of pressure off of us.

Based on the number of tickets that we get each day that we no longer need to deal with, using SpamTitan saves us several hours per day.

The most valuable feature is the way it quarantines spam email.

The quarantine feature is easy to use. It has many different filters and you can easily find messages that our users are struggling to get delivered. It makes it easy to find out why it is that messages were blocked in the first place.

This product provides an email filtering report for our customers. A lot of users are set up with this report so that they can see the details themselves, before having to come to us.

SpamTitan has a geo-blocking feature and it reduces our spam intake.

The user interface contains quite a lot of information, so it can be a bit confusing when you first start to use it. It takes a bit of time to get used to, but once you know it, and with a bit of training, it's got everything you need. I can't really complain about it having too much information because it really helps out when you need it.

The interface looks a little dated and could be modernized.

I have been using TitanHQ SpamTitan since I joined the company, seven years ago. The company has been using it for at least ten years.

The stability is 100%. We've never had issues with stability.

This solution is very scalable and you can do so easily. For example, you can mass import email addresses so when we get new customers that want to use it, it's very quick and easy to set them up.

We currently have 5,000 users. At the moment, pretty much all of our clients are on it. If we get new customers then we will set them up and our usage will increase.

The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There are times when I would rate them a nine or ten out of ten. However, other times, they have taken a long time to get back to us. On these occasions, I would rate them a five or six out of ten.

Overall, I would rate support a seven out of ten.

Neutral

The initial setup was completed before I joined the company. I have set up some of our customers on the system and we've had no trouble with it along the way. 

The configuration is very easy and straightforward, and this is something that is very important to us. It saves us a lot of time and we never have to come back to reconfigure things or troubleshoot anything. It just works.

There are about ten of us on the help desk team that log in to use this product and maintain it. 

We have definitely seen a return on our investment from using this product. It's been very profitable because of how many users we have. It also saves us time because it frees the help desk staff to get other jobs done.

This pricing is absolutely fine and it's never been an issue of it being too expensive. We pass the costs along to our customers but it is competitively priced.

I have not used another similar solution. It has been in place since before I arrived and we've never had any need to use anything else.

Feature-wise, it's got everything that we need to do. There are no features that we consider missing. It gets top marks in this regard.

My advice for anybody who is implementing this product is to get familiar with it. It can be a little bit scary to start with, just because of how many features it has. I definitely suggest getting some training with it, if possible.

It's a good solution and when you leave it running, it deals with everything that you need to do. We trust it a lot. Overall, it's a good solution and there is not much that I can suggest they have to improve.

I would rate this solution a nine out of ten.

We use Microsoft exchange for our email and this solution for anti-spam email security. 

One of the use cases is, since we migrated from G Suite to Microsoft Office 365, we were experiencing lots of unwanted emails, payload or attachments, and some phishing emails from unknown sources being sent to our company email. Previously we have experienced a lot of this type of email traffic with G Suite as well. This is the first time the company is using an anti-spam or email solution.

I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers.

The antivirus scan engines that they have incorporated with the solution are powerful.

The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed.

In an upcoming release, it would be beneficial to add DNS filtering or something that is capable of identifying the URLs that are harmful to a computer if it is clicked. We are currently looking for these features. However, we have been told they are currently in development and will be available this year.

I have been using this solution for approximately five years.

I have been using this solution in my previous company and they have been using it just before I left in 2018. This is the second time I recommend this solution to a company because of its reliability.

This solution only has one purpose and that is for segregating emails. There are a lot of other competitors that have offered more. We are currently looking into other vendors for these additional features.

We have approximately 1700 licensed users of Office 365 being protected by this solution.

The technical support is responsive. However, I did experience some delays and this is only due to the time difference from where I am located. They are completely straightforward when giving their support.

We use Microsoft Exchange Online in conjunction with this solution.

The initial setup was straightforward.

We are on a per-user or per-mailbox monthly subscription. We are happy with the price of the solution. When comparing it to other solutions it is much cheaper.

I have evaluated Microsoft Defender.

I would highly recommend this solution to others.

I rate TitanHQ SpamTitan a nine out of ten.

The product has a helpful interface. The customers can use the interface in the Turkish language. Additionally, its support services are good as well.

The product's GUI, dashboard, and speed could be better.

We have been using TitanHQ SpamTitan since 2010.

There are a few bugs in the platform. It is possible to fix them immediately.

Our customers have 300 users for TitanHQ SpamTitan. It is a scalable platform. Although, if customers have to add 150 users, they have to buy 250 licenses, as no licensing models are available in between. The licensing models could be designed per user rather than for a pool of users.

TitanHQ SpamTitan's technical support team responds quickly.

Positive

The product's initial setup process is easy.

The product's cost is average. It depends on the number of users.

I recommend TitanHQ SpamTitan to others. I rate it a nine out of ten, as every product could be better.

The solution is not hard to manage.

The solution is very slow, it crashes and we have difficulties getting emails.

In an upcoming release, I would like to see a cloud version of the solution.

I have been using the solution for approximately two and a half years.

We have had issues with the solution crashing, they have not been able to fix it.

We have 100 users using the solution in my company.

I have used many different types of solutions in the past such as open-sourced versions, Linux filters, AVS, Cisco, and Forcepoint.

The setup was simple.

We did the deployment and maintenance of the solution ourselves.

The price of this solution is low. When you do purchase everything is included in the licensing cost.

We are wanting to change from this solution to a different one. I would recommend spending the extra money on a good solution, it will save you from having issues later.

I rate TitanHQ SpamTitan a six out of ten.