TitanHQ SpamTitan Reviews

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.

We use SpamTitan as our email filtering solution.

We are in a college setting.

We have had excellent results with this product. Within a week of implementing SpamTitan, it blocked a ransomware event. This made our jobs a lot easier. Within the past six months, we've had 1.3 million emails come in, and out of those, 900,000 were clean. It's blocked 40 viruses.

It's blocked 115,000 emails from either invalid recipients or from different types of filters that it has, such as Real-Time Black List Filtering (RBL), or HELO reject.

In the beginning, we had issues with false positives while the system was using its AI to learn. We've only had one major incident, and that was due to the way our college wrote the email. It was worded so that students would reply, and SpamTitan thought that this was spam being sent. I had to fix that in the system. This problem wasn't SpamTitan's fault; rather, it was the way that we had set it up that caused it to act that way.

Overall, it has improved our security posture.

The most valuable feature is the reporting on bounced emails. If an email has been blocked or bounced, or a client tells me that they're not receiving a certain email, I can go into the reports and rather quickly look to see if it's shown up at all. If it has, I can either release it to the client or tell them what happened with it. Overall, the reporting is excellent.

The interface is very user-friendly and you can access it from anywhere in the world. It is easy to use, very well thought out and doesn't have a steep learning curve.

This product is excellent in terms of its overall intuitiveness.

The only downside is that there is a delay when we're waiting for a report to be generated. It normally takes between 30 seconds and a minute when you're dealing with more than a million emails.

I have been working with TitanHQ SpamTitan for approximately six months.

This is a very reliable tool. I look up logs every day, especially when clients say that they can't find an email. The system has not been down in the time that we've had it running.

The scalability is awesome. If we need more licenses then we call them and they take care of it.

The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is awesome for customer service. We were doing biweekly checkups and now, we're moving to quarterly checkups.

The customer service is excellent. If there is a problem then a lot of the time, they know before we do. Compared to the technical support that I have experienced with other vendors, TitanHQ is top-notch.

I would rate the technical support a ten out of ten. They don't hesitate to help, which is unheard of in the IT industry.

Positive

This is the first spam solution that we used. The college knew that other colleges were being hacked, so I was brought in as a security person.

I started with the help desk and when I moved up to the security role, I saw that we didn't have a spam filtering solution in place. This is when we looked into implementing one.

We had the system set up and configured within 30 minutes. Being able to set it up quickly was important to us because we needed something as soon as possible. We wanted something that we could implement without too much setup on our side.

The vendor assisted us with the setup. We use Gmail, and they helped us with our Gmail configuration including setting up the folders. After that, the filter was working.

Just for myself and my team, using SpamTitan saves at least two hours per week.

We pay for licenses and the price structure is very clean. You don't have to pay for on-premises equipment and perhaps a monthly service fee for hardware.

When I began my search, I went to some security forums and looked at some online publications that I read frequently. I started with a list of perhaps 15 solutions, which got narrowed down to five and then got narrowed down to one.

One of the other products was Barracuda, and it was the price that set it apart.

Also, I like that with SpamTitan, there is no on-premises device that I have to maintain. I only have to pay for the license and don't have to pay for equipment with a monthly fee.

SpamTitan provides a feature that can be used for geo-blocking, although we don't use it because we're a college and we have international students.

My advice for anybody who is considering this solution is to definitely try it. Give them a chance because they gave us a free month to test it. When we first started looking, they acted like we were already one of their customers. They didn't just give us a link and tell us to figure it out. Rather, we set up a phone meeting, got everything set up, and we were running on their system for a month before we decided to adopt it. They gave us plenty of time to test their product before we purchased it. That was a big deciding factor in our decision to implement it.

In summary, this is an awesome system. They have other products and we're currently looking at them.

I would rate this solution a ten out of ten.

We are an MSP and we install SpamTitan on our customers' domains.

As we are partners with TitanHQ, there are benefits that we can pass on to our customers. One of the biggest benefits is added security. Email is the primary mode of infection for viruses, and SpamTitan helps to protect us in that regard.

With respect to profitability, TitanHQ absolutely helps us. Their staff is always very kind and helpful during our interactions. We have not had any problems with their service and we continue to offer it to our customers.

Our clients have a real benefit with SpamTitan that comes from an added layer of security. The clients may not see it themselves but every day, I see how many threats have been blocked. Those threats may not have been blocked with a native solution, such as Office 365 or Google Anti Spam.

SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate. I do not have exact numbers available but for our customers that originally reported a high number of spam emails, they have received much less since we put the SpamTitan filter in place. They have less exposure to threats.

The employees have a quarantine report delivered to their inbox, and it shows a productivity gain for them because they spend less time filtering messages.

We make use of the geo-blocking feature for our clients. For example, we are currently blocking emails from Russia. I have not specifically analyzed the results since putting this in place; however, I was seeing an increase in threats from Russia and this was what we did to address the situation.

The geo-blocking feature is very important to us because it's an easy way to block possible threats. There are some countries, such as smaller ones in other parts of the world, that our customers have no reason to communicate with. Considering the fact that many threats come from such countries, the ability to block them based on geography is a wonderful feature. It's also easy to put in place.

We are able to put in geo-blocking exceptions based on a trusted sender's IP, domain, or email address, although we have no need for that at the moment. 

The quarantine report is easy to navigate.

The interface is a little outdated. The menus are simplistic and visually, it's pretty old. The comments that I received from people were that they did not find the interface very intuitive. They had to do a lot of searching for things. This is something that could be improved.

I have been working with TitanHQ SpamTitan for approximately one year.

The product is stable although we did have a few issues with the quarantine report, where it was not being generated properly. Each time, I contacted the support team and they put something in place to avoid such problems in the future. Now, it has been several months and I haven't had any trouble.

This product scales pretty well and the integration with other products is good. For example, it integrates with each user's mailbox. It links to them and can send information directly to each inbox. 

We have between 20 and 25 customers now on the service, and more than 100 on it in production.

TitanHQ helps us with any technical difficulty that we are having.

I would rate the support a ten out of ten. They helped us many times and were always very professional. They provided much more information about the problem and solution that I had asked for, exceeding my expectations.

When compared to other vendors, my experience with TitanHQ support has been much better, and not even on the same level.

Positive

We used to use a local solution, called Zerospam. However, they were bought by a competitor and after that, the service was really poor. Consequently, we had to choose another product to continue offering the service to our customers.

We did a lot of research and chose TitanHQ primarily based on the comments of other IT professionals.

With respect to our customers, most or all of them were using the default Office 365 spam filter. We promoted SpamTitan and installed it, and there was no case where our customers initiated the switch from one product to another. We did not offer them alternative filter options.

The initial setup is pretty easy, and I didn't have any big issues during the process. The support was helpful when I had questions about the configuration.

The pricing for this solution is fair, and comparable with other products.

I have used the spam filter with Office 365 and find that the quarantine report is clunky, and not as easy to navigate as compared to SpamTitan.

I would rate this solution a nine out of ten.

We primarily use the solution for spam filtering for all of our internal clients.

We're talking ten years since we started using it. At the time, the products we were using took a lot of manual effort to make sure that we were blocking unwanted emails. When we moved to SpamTitan, it alleviated some of that daily work that we'd have to do to make sure we were getting clean email.

Their general spam filtering and the logging of the history are helpful.

They have a low false-negative detection. We have a lot of control over what is filtered and what isn't through creating our own rule sets.

We also use SpamTitan's geo-blocking feature. We started using that when it became available as we were doing that ourselves on-prem. We started using that when it became available last year. It allows you to block spam emails entering your network and servers, reducing your spam intake. Being able to block a whole country that our customers don't deal with is just an easy way to not even have to process those spam messages. 

I'm not sure if I can approximate by how much we've reduced our spam intake by using this feature, however. We tend to geo-block based on the country, not the IP. So far, it works. It's easy to set up and easy to make exceptions, based on either IP or domain, in case there is some email from a country that we're blocking that we have to allow through. It's very important due to the fact that we're a government agency. Blocking emails from certain countries, especially during times like this, where there are a lot of attacks coming in, helps keep us safe.

In general, the user interface is good. SpamTitan's overall intuitiveness is okay. 

The solution has saved us time. We went from doing work every day to maybe a couple of times a week to make sure the emails we are getting are clean.

The interface could be updated. I wish it was a little bit more modern. It's been the same interface for ten years and some aspects are hard to find, even after using it for years. If you don't go to a certain feature often, you have to dig around to find it sometimes. Therefore, the layout or structure of it could probably be better. 

In terms of intuitiveness, the main daily admin use is fine, however, some of the special configuration areas don't seem to be logically laid out compared to other products that we use.

The only other issue we've had is with searching the logs. It has a field for searching the "from user", yet does not have a "header from". Sometimes it's difficult to find an email when the "from" and "header from" are different, as we're only able to search the from field. This is difficult compared to other products that we use.

I've used the solution for about ten years. 

The stability is good. I'd say it's around an eight out of ten. We've had a couple of issues with running out of memory or disk space. However, support has always been able to adjust things to get them back working.

We haven't really expanded it. We have about 5,000 mailboxes that go through it. We've adopted it 100%. We do plan to increase usage.

Their support has always been very good. They're always responsive. You get to the person that is going to be working on it immediately. You don't have these different support levels to get through to get your question answered or the problem fixed.

It's very good. It's one of our best supports on any of the products that we have.

Positive

The initial setup was relatively easy. SpamTitan support helped us get it initially configured. It wasn't difficult on our side. Some of the rules we had to manually enter, and if we had a large batch of things that needed to be inputted, we could send it to their help desk, and they would make the changes for us. They were very helpful with getting it up and running.

For the deployment, I had it up and running on the same day and we were able to point our email to it.

We did have some assistance from technical support.

We have seen an ROI. Mostly due to the fact that it freed up man-hours of dealing with spam on a daily basis.

The pricing is definitely reasonable. Compared to Office 365 Defender, it's a lot cheaper.

We actually use multiple levels or multiple vendors of spam filtering. SpamTitan is our primary one. Then we have another one behind it. Then, some of our customers that have Office 365 have 365 checking things also.

SpamTitan is definitely easier to manage than the others. We haven't compared to any others that have been primary filtering, however, it's done a good job on filtering. Of course, no spam protection is 100%. That's why we run multiple solutions.

In terms of advice to others, I would say if the customer wants to get very detailed in their spam filtering and if they need something to formulate the specific patterns, this is a good solution to look into.

I'd rate this solution a nine out of ten.

It allows me to help my clients prevent bad stuff coming onto their network. It does security spam filtering, searching where it came from and whether it is spam or whatever. It also scans attachments, URLs, and addresses in the emails, then puts it in a quarantine. It is part of the tools in my suitcase of things which can help my client keep their network clean.

We are using it at Arcadia Ambulance. Other clients that I have use it as well. Further usage is definitely on the horizon, as needed. It really depends on who wants to use it. Pricing can be a decider.

It provides insurance for cybersecurity, which is required for a lot of clients. There is peace of mind, knowing that their network will be a bit more secure.

Sometimes, sources considered spam try to attack the client who has put in a filter. I don't know what they are trying to do, as they might be violating SPF records or attempting DMARC DNS violations. This solution prevents that spam from coming in. The client can then see that in their digest on a daily basis.

The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed.

The user interface experience is easy and intuitive. I don't think I have ever run into a situation where I don't know how to do something or don't know where something is at, then calling up someone at SpamTitan. The product is a little more powerful and user-friendly now at Arcadia Ambulance, then when I used it as Arcadia Ambulance. 

SpamTitan is easy to navigate. It is in a format that the end user can understand. I don't really need to handhold clients who are using it. They understand it is very intuitive. If an email comes in, and they don't want that to come in, then they can block the email as an email that they don't want to receive. It is fairly easy for them to navigate and manage the spam filter service.

I am not sure it does URL filtering or checks for phishing, but if it does, then great. That would probably be my room for improvement. I would like it to check for DCIN violations from locations where the email is being sent. Also, I would like it to do sandboxing, e.g., if an attachment is on an email, then it opens that at a different location to ensure that file attachment does not have any malicious aspects to it.

There is some room for improvement. Some of the biggest ones are better scanning of emails coming from what source and scanning emails for the content in the email. For example, determining if the email has malicious content in it by scanning the email and attachment. If it does that, then great, but that is very important to my clients and me. It is very important that you know what is in an email before it gets into an office's location. Not only where it is coming from, but what is in it, which is probably more important than where it is coming from. It could be coming from a client's partner or a business that they work with, but what if they get compromised? The perpetrators or bad guys start sending emails to Arcadia Ambulance, and they are infected with scripts and bad stuff. They think, "Okay, this is a legit user," since they get emails from them all the time, then they get hit. That is how a lot of really bad stuff happens.

The stability of SpamTitan is equivalent to other email security solutions that I have previously used. Some of them have more bells and whistles that you can add. For example, inside the email subject line, you can put in the words encrypt secret, or secure. Then, it will automatically secure that email and send an email to the person who is supposed to receive it. They can identify it for themselves in a series of different Q&A questions. That is sometimes a deciding factor for clients.

I have used it in the past, quite a bit, at another company where the solution was sold. I was reselling it indirectly through another distributor and TitanHQ was hosting it on their server. That was different because Arcadia Ambulance is using it directly through TitanHQ.

It just gets it done. It could probably be improved with more options being provided. For example, being able to hold emails that come in for up to 30 days, so if an email is lost or whatever, you can go and read it again. Seeing emails for each individual is a feature that could be provided for both incoming and outgoing, almost like a cached copy of every email coming in and out.

There are 10 to 15 users using this solution. This includes finance, management, payroll, billing, and the assistance department. The assistance department assists in routing patients to their ambulance, e.g., where they will be picked up. They also address any issues that might come up, such as how long it will take the driver to arrive. It looks at traffic patterns and helps the ambulance get there, if they need help.

TitanHQ technical support is knowledgeable, but sometimes not accessible because they are a UK company. Sometimes when I need help, they might not be available to help me. I would rate them as eight out of 10.

The expertise, attentiveness, and speed of response from TitanHQ’s customer support team is pretty good compared to competing solutions’ customer support teams. It is equivalent.

Positive

Arcadia Ambulance previously didn't have anything. Therefore, when it came time to update their cybersecurity insurance, we helped implement SpamTitan, which met all the requirements. Before, it would sometimes go into the junk folder inside of Outlook.

It wasn't too difficult to set up and configure SpamTitan. I had to change the DNS, then configure and enable it for all the end users who would be using it. That wasn't very difficult at all. I actually did it by myself, then I had a conference call with a tech support person who double checked my settings and that my configuration was done correctly. So, it was fairly easy. It took about one or two hours.

I did have to talk to my boss at Arcadia and answer a few questions. Believe it or not, my email address was blocked so he had to unblock it.

I can make a lot of money reselling it. 

Partner profitability is good with Titan HQ's partner program. This means that I recommend it to clients who trust me. My time and effort to educate them is compensated by TitanHQ, who provides the solution to me at a lower price than what the public gets it at, then I can make some money.

My business is more secure. In which case, I am up all the time. I have fewer vulnerabilities, which is important. That is my return on investment for getting SpamTitan's spam filter. If I don't have it, then I could have large bills for resolving and correcting the damage that was done.

I just say, "The pricing is X amount per month and per mailbox."

TitanHQ is all over the world, and not all solutions are global. TitanHQ sees what is happening globally, adding to their experience and knowledge.

SpamTitan has helped improve my spam catch rate and reduce my false positive rate amongst the services that I use. For example, I use a firewall and most clients scan files, attachments, and data coming in and out. I don't use just one solution, but many different ones, so there is overlap.

I tell someone looking into this solution that it has a series of different security functions or features, then I inform them of other options out there.

Don't always assume that it does what you think it does. Clarify and ask questions. Ask if it can do other things besides the things that it currently does.

I would rate the solution as seven and a half out of 10.

We use it to protect our emails from spam, malware, viruses, as well as from attacks like spoofing.

We have seen a reduction in complaints from employees about spam, for sure.

Geo-blocking is a great feature. We like it. Every spam solution should have that kind of filtering. We don't work with African or Asian countries. We're mostly focused on North America. Blocking those regions helps a lot in protecting us from spammers who are trying to reach us. Before we implemented this feature, we saw a lot of spam coming from Vietnam, Russia, China, and India, et cetera. The geo-blocking has reduced spam a lot.

Another good feature, related to geo-blocking, is the ability to specify exemptions. We discovered that some of our customers, even though they are located in Canada, have an Exchange Server sitting in Japan or in the Netherlands. It seems they have branches or their head office in other countries. Having this exception feature is helpful.

The SpamTitan user interface is pretty straightforward. I don't see it as very complicated or difficult to navigate. It's very user-friendly. 

Within the reporting part, when you look at the history of the emails, it would help if it were more intuitive. If you don't know where it is, you have to go through many things to find it. Once you know, it's fine. It's only an issue at the beginning.

I would also like to see SpamTitan improve on its antivirus software. I believe they're using Bitdefender and ClamAV. A problem with them is that they sometimes miss Trojans and malicious sites. We have internal antivirus software as well, and when we receive emails we see that our local antivirus software has found Trojans in them. SpamTitan should find better solutions for the antivirus. What they have is not so bad but it's missing some things. Of course, no solution catches 100 percent of what's out there.

We have been using TitanHQ SpamTitan since 2018.

At first, we had an issue with the emails getting stuck in SpamTitan and getting old there. The emails were in a queue and didn't go out. It was a one-time issue but when I contacted support they fixed the issue and it has been working fine since then.

One thing that concerns me is that when they need to upgrade the version or the hardware, even though it's virtual machines, the unit becomes unavailable and during these kinds of maintenance, all emails stop. Other solutions have redundancy and, even as they do maintenance, it does not affect email at all.

The scalability is good. We purchased 500 licenses and then we increased the numbers because our company grew. If our company grows more, we'll add more licenses.

Their technical support is very responsible but, because of different time zone, sometimes the response is late. In the past, their response was slower but in the last year it has been much faster.

Their expertise is very good. The technical knowledge of SpamTitan's support is better than FortiClient's, for sure.

Maybe it's just the Canadian in me, but I would like it if SpamTitan's support were a little bit more friendly. They know their stuff but sometimes you feel they're not friendly. It's not all of them, but some.

Positive

We used to use FortiClient and Symantec Messaging Gateway. We didn't like Symantec's solution, but we switched because of the cost. SpamTitan was more cost-effective than either of the other solutions.

The difficulty level of the setup process is medium. You spend time understanding how it's set up and how it's configured. The hard part was understanding how we were going to switch to it and how we were going to: add the white lists and the black lists, do exceptions by IP and by domain. There are many things you need to consider.

It didn't take long to deploy. We did it really fast, within about a week. We prepared everything and then we switched one company and then another one.

When switching from one spam filter to another, you need to make sure the move goes smoothly. You run two spam filters at the same time and migrate everything.

There were a lot of false positives in the beginning. We had to tune it and manage and create exceptions. It was time-consuming to adjust everything and white-list a lot of things. It's better now but it's still catching some false positives.

We tried a few other solutions before, including FortiClient and, before I chose SpamTitan, I looked at many reviews online. One of the online suggestions I read was for SpamTitan because it does its job and it's a cost-effective solution compared to other products, like Barracuda and FortiMail. Also, the false positive rate in FortiMail was worse.

SpamTitan may not be one of the top products on the market but I think it's good enough, at least for us.

It's a spam filter, so all of the emails come through SpamTitan before it comes to us.

I can log into it and direct all my MX records and it intercepts and reads all the emails. We can then determine if something's invalid. It holds it instead of sending it off. We get a quarantine report if they've had something intercepted.

It's used just for inbound and outbound email communications. It's used for email features.

It helps protect the individual users to avoid trouble and increase productivity. They don't get their mailboxes clogged up with a bunch of garbage.

Its spam protection is excellent.

The user interface experience of SpamTitan is great. It's pretty intuitive. They do an update once and I don't have to call and ask again as it makes sense where you click and it hasn't changed. That's one thing that's nice. Every update is all the same in terms of the UI. They don't move things around. 

In terms of overall intuitiveness, I'm highly impressed. Some of what I use daily, if I log in and try to look up a report, add an email, block somebody or search histories, how to get there, find it, and set the filters seems very intuitive. I don't get into it very often - maybe once or twice a month if something comes up. However, I'm always able to easily now give my way around without having to go look up old notes or call support again and ask another question.

SpamTitan has helped improve the false positive rate although I'm not sure by how much. It does a great job of validating and inspecting emails and making a decision on scoring mechanisms. There are also other options where I could go in and add other levels of features that I want to score against. I don't find very many emails being captured that shouldn't be. 

I've worked with different spam filters and I actually like SpamTitan the best. It's great and it's also a lower-cost option. It seems to work better than any other option I've ever used. Participating with end-users and the quarantine email seems a lot more simple for them to understand and to just click and release, allowing options. It's very easy for me to go into, make changes, and navigate. 

SpamTitan has helped save employees time by not having to sort through junk and spam emails. I don't get many calls where people are trying to find an email and are having a hard time. Once a month somebody says, "Hey, I can't find this email." Or they ask a question. However, in general, it saves a lot of my time.

Getting users to clean up their mailbox really has nothing to do with a spam filter. That's another story. However, this definitely helps reduce the number of garbage emails they receive. The other solutions have got more passing through than this one would, or probably a lot more false positives where the legitimate email they're looking for was being intercepted. This product definitely is more productive.

In terms of time savings, it's been easier for me as the person responsible. I don't have to deal with phone calls when there's a problem. I had more issues to deal with using the prior solution than I do with this one.

I'm not 100% sure how well they scan certain attachments. I know spam filtering is a huge game in a constant battle, however, sometimes you'll get some just obviously bogus emails coming through with an attached file that they're just praying for you to open. I don't know if there's something they can do to help catch some of those. Other than that, just keeping up with day-to-day changes, it's a constant battle with spam, so there's never a perfect solution. That's never perfect 100% of the time.

I've been using the solution for over two years. It's been almost three.

I'm pretty impressed with the stability so far. This will be the end of three years coming up and I know they're in a different country, however, they're still there and still working. We haven't had any issues.

It's already over licensed beyond what I even use, just based on the way it was sold. I don't perceive myself as outgrowing it. If I needed to, I could just increase the license by paying more money.

It's scalable. I have to use the full capacity of what our email transactions are and since it goes through them first before it hits us, we don't have to waste the bandwidth on all those bad emails.

I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well. They don't feel like they try to blow you off with excuses. They seem pretty knowledgeable about the product.

With my key provider in the past, going through their channels was slow. With these guys, I can call up and within two minutes, somebody's on the phone and they're in the system and we find the answer. We're usually done in 20 minutes or less.

While, for me, support is not of high importance as the solution just does what it does and moves along. That said, it sure is nice when I do need to reach out that I have that quick response. If their support wasn't as good, would I still use the product? Yes.

Positive

I've used spam filtering before. I found these people and did some examples and sessions with them and just decided I like their product and I just quoted it and said, got an authorization.

I didn't really care that the other product had an integration with an MSP client and we were separating from them. It made it difficult to sometimes access the email. We had to contact them for support. The transition to this was a matter of just getting it plugged in, typing in some of my domain, my information, updating my records and I just started shooting at it. 

It was incredibly easy to set up, configure and then start using SpamTitan. I pretty much can't live without spam filtering nowadays. 

The deployment took maybe three hours.

I first set it up with all the information and verified that it was good to go. Once I was done, I swapped my records in the public world and I stopped using an old service and I started flowing right through them. If I had any issues or concerns, I could change those records back. I had the new service and the old service running together for a little while until I finally decided it was time to get rid of the old stuff.

I worked with their support in the transition. It really went flawlessly, as far as the end-users, they had no clue, there was no downtime. Mostly I handled the implementation myself and if there were any questions I had, I worked with their technical support.

I'm not sure if looking at the solution from an ROI perspective is applicable for this product.

There haven't been any other costs in addition to the standard licensing fee. They did recently reach out as they're offering another service that's an add-on license that'll do some URL scanning. We talked about it. We just haven't pulled the trigger yet. Other than that, there's never been any additional costs and even their yearly renewals haven't changed by increasing at all.

I don't really have any specifics like you should do this or do that. I just purchased a yearly license at a time. It's not a monthly thing. I just pay upfront for the whole year.

I did look at a few solutions that I had touched myself in different places. I did some Google searches, however, their cost of licensing compared to everyone else is an amazingly different charge. I thought I'd give them a shot. This will be my third year of renewals at the end of this year and I have no intentions of not renewing with them.

I'd advise those considering the solution to go for it. I felt a little iffy at first that they're not based in my area. I took a chance on them and I'm extremely happy.

I'd rate the solution a nine out of ten. If they were actually able to catch the people sending the spam, I'd give them a perfect ten.

The geo-blocking is doing a very good job. I look at our SIEM to see from which countries we're getting attempted logins through Office 365. I started to correlate that with places we were getting spam from, like Brazil. We were also getting a fair amount of stuff coming in from the usual suspects, like China and North Korea. But Brazil was unexpected. I never would have guessed that there's a large hacking community down there, or machines there that are owned by hackers in other countries. The geo-blocking is important for reducing the exposure that we have.

For example, we can geo-block something and then we don't have to inspect a blocked email for a virus. Before we enabled geo-blocking, we were getting embedded viruses, and it was catching those, but now that's being caught by the geo-blocking feature.

Because our end-users are not getting spam, I'm not getting messages where people say, "I think this is spam. What do you think?" I used to get something like that six or eight times a day, so SpamTitan has definitely helped save time.

And in comparison to our previous solution from Barracuda, SpamTitan has reduced our spam by a factor of three.

I'd read that the portal software was dated from the UI perspective, but when I use it, it is very logically laid out. That is one of the things I like. I'm able to get to what I need to very quickly and manage it efficiently. Once I understood the model of how they were doing things, it was very easy to work with.

In addition, I looked at the reporting and about one-third of things that come are not spam, but they are blocked and they need to be blocked because of our rule sets. They're failing DMARC; SPF records are nonexistent. Another valuable feature is "nonexistent recipient." That eliminates a lot of noise that we would get, such as things coming in for former employees. We just don't need that mail.

The training for end-users could be improved. I would like to see a video that says, "Here's the solution and what it will look like." It would be helpful if they had something like that to set expectations.

For example, some of our end-users would go in and delete a message through the solution but they didn't know there was a popup that was part of that process. They weren't allowing popups. And then they couldn't understand why the message they had deleted was still in their mailbox when they knew that they had deleted it.

There was a disconnect regarding how things function, so they need something to show the end-user, very simply, what to expect and how you do things. They have it documented in text and with screenshots, and we went through that, but these days all of our training is done with short, three-minute videos, and people prefer that. They're not going to read anything.

We've been using TitanHQ SpamTitan in earnest for 60 to 90 days. We were testing it for about three months before that.

The stability is good. 

My concern is about what would happen if it goes down. Is it load-balanced? Is there a cluster on the other end or is this just one single server? As a mortgage bank, email is critical and everything is time-sensitive. If that's an option, or it's something that is built-in, I'm not aware of it.

From what I'm looking at, it's probably a single server having fault tolerance with two nodes. I come from regional banks and international companies and we always have multiples for failover. We're a small company and I don't know that we could afford that kind of redundancy, but I haven't had a discussion with TitanHQ about what that would look like or what it would cost. I could bring that to our executives and say, "Is this something that would be valuable given the cost?" If they were to say no, and then we had an outage, it could get expensive on our end.

The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer.

That could be improved. It's not an untenable situation but it is a little bit frustrating when I've got users saying, "Hey, I need this or that," and I really need to know how to configure it.

When I do get somebody in support, they're on top of it and they do a great job, but sometimes there's a delay in getting a response.

I had to become familiar with all the different features, and how they classified things a little bit differently. But they do a good job on the help desk side of it. We had a couple of issues where the documentation wasn't there and they agreed. Two days later I was on their help site and I saw that they had built a more specific page for that. It was really encouraging that they're on top of it.

The quality of the support is great. The people I've worked with are great. It's the timeliness. Sometimes it takes a little while, going back and forth, to get the right person.

For Barracuda support we went through a service provider and it typically took a day or two before we would get a response, so SpamTitan is much better.

But compared to other companies, SpamTitan is on par with what we would get from Microsoft or Cisco, given that we are a regional bank and a larger account. With those companies, I can usually get a hold of somebody on the phone within an hour to four hours. With SpamTitan, it is mostly through email, back and forth. That means there are some delays. Sometimes, being able to talk to somebody and just say what I need to do would be better than doing it through emails.

The best support I've ever gotten, as a reference point, has been from Nutanix. That might be a model that they want to look at. I got better support from Nutanix on products that weren't even theirs. I had problems with VMware and their engineers helped solve the problem, which really engendered my confidence in their product.

Positive

Our company has been doing managed service for 10 years with two different service providers. My job was to come in and stand up an internal IT department because they weren't happy with the services. I've been in IT for over 40 years and I typically fulfill a CTO role and help companies get their IT functioning during a major merger or acquisition. My current company is constantly in a merger and acquisition phase.

I looked at the products that our company was using but, because there was no IT department, we weren't really getting value out of those products. In all fairness, the products weren't configured optimally for this company. I said, "Well, this is an opportunity to look at something more cost-effective."

We landed on TitanHQ's SpamTitan.

We were using Barracuda, which is not a bad product. But we weren't set up with any portals so I couldn't see anything. We were getting an inordinate amount of spam and targeted spam. I was just unhappy with the company overall. I decided I had to put my own stuff in and just forklift everything else out.

Overall, the setup was very good. 

The exception was creating the proper certificate. We couldn't get it working properly. So SpamTitan created the certificate but it doesn't function properly because we still get an error message that people have to bypass. This is part of what I was talking about with the end-users getting a popup. It's like when you go to a webpage and the certificate is out of date. Our end-users are getting that error message because the certificate doesn't function properly. They thought the site was broken and I said, "No, you can bypass it. We trust this site. This is 'our site.'"

This issue with their certificate has caused a lot more communication between my team and the end-users where we have to say, "No, really, this is okay," because in general, we've trained them to not bypass messages like that. In this particular case, we know it's something we have to fix. That part of it wasn't clear in the documentation.

I've got a call tomorrow with the SpamTitan support team and I'll talk to them about getting this fixed because it is the only problem that we have right now.

When I talked to Barracuda from the licensing perspective, it was not as competitive as what I would have liked. We're a smaller company with about 130 employees.

Also, in a meeting with my senior management, they said that my prediction that we were going to get more spam temporarily until the SpamTitan machine learning had completed was true, but they also said they thought it was going to take much longer. Within about a week, things had settled down and they said we are getting a lot less spam than we used to with our previous solution.  

We still have SpamTitan in learning mode and one of the things that I did at the beginning was to log in every day and look at all the email. When something was obviously spam I took care of it in the back end so that end-users don't have to deal with it. This week, when I looked at it, I didn't see anything that I needed to take action on. It's doing a very good job of properly identifying things.

At first, my senior management were apprehensive about SpamTitan, but now they are saying that they feel they are in control of spam. The way SpamTitan works is a little bit different because, with Barracuda, they were getting hourly updates about quarantined mail. When I told them they were only going to get updates once a day, but they could go check, they thought that was going to be more impactful, but for most people it has resulted in less noise. Our end-users are comfortable with it and it's working really well.

In our business, we get bulk notifications from different companies about the current interest rates, sometimes two or three times a day from the same company, and they go to 20 or 30 or more recipients who are our loan officers. Our end-users like that they can go into the quarantine and clear those. After a while, they'll either create a folder for those updates or they'll just say, "I don't need this anymore and I'm going to block it." They like the fact that they're all managing that independently. That's not to say they couldn't do so with Barracuda, but it required logging into a portal and knowing how to sort things. Now, it's in an email and, right from that email, they can block or allow those  messages independently.

A few people in our organization didn't like it, but I said, "Look, you can just open this email and click a button and, within about 30 seconds, you'll have an email that says, "This is everything that's currently in quarantine." It's easier than having to use a browser, log in to a portal, and do that. That saves them a little time.

Overall, SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through. By Tuesday of the following week, meaning about a week and a half after implementation, it was mature. It wasn't final—it's always going to be learning—but it was mature enough that we felt that the hand holding with the individuals and checking in were not things we needed to do anymore. Everybody was confident at that point.

Don't discount TitanHQ because you haven't heard of them. I sit with other CISOs.  We get together for dinner once a month and talk and I mentioned it but nobody had heard of them. I said, "SpamTitan has this and this feature," and I delved into some of the reasons we went with it and they were taking notes. They're excited to look at something recommended by a peer who is saying, "I've used multiple products and I like the way that these guys work. I like what they're doing and how we're stacking up our security." 

TitanHQ recently acquired Cyber Risk Aware for security awareness training with phishing simulation. I mentioned that it makes sense because you could tie that into your SpamTitan and WebTitan. Your training could be based upon real metrics, in real-time, based on what people are doing. That's a very good, competitive place to be. I look forward to their growth. When I mentioned those things my colleagues were saying, "Wow, this sounds like a company we need to really seriously take a look at."

My approach is to leverage things that make sense, not because they're there. I always look at: Why? Where are we going? How do we get there? Then we can decide whether that's the right type of product or service to use going forward. We have different outcomes than we would get if we did what most people do. They say, "Well, how do we improve what we've got?" Maybe what you have doesn't fit anymore.

We also use TitanHQ's WebTitan. We just rolled that out to replace Cisco Umbrella and because the interface is very similar to SpamTitan's interface, it was very easy to roll that forward and to manage it.

So far, SpamTitan is the easiest and most efficient solution I've used. I give it a 10 out of 10.

We sell communications solutions to companies like Microsoft, Cisco, 8x8, and RingCentral. We mainly use SpamTitan for basic email filtering. We don't use geoblocking because most of our client companies' employees work remotely, so we're working with users in India, Bulgaria, the United States, and multiple destinations in Europe. We might configure it one day, but not now.

Each employee gets a report every morning, and we authorize them to release the emails they want from quarantine. It's their responsibility. We are all working remotely, so our antivirus and other security solutions don't work well unless everyone is connected to a VPN. We are seeking a cloud solution for that. 

In the meantime, SpamTitan is much better for our users. They can check their spam reports and see whether those emails are really spam or not.

In the past, our users opened a lot of support tickets because they didn't get an email they were expecting and they couldn't find it in quarantine. We had some problems with our previous solution. It's much easier to track emails in SpamTitan and find them. 

Our previous solution's configuration was complex, which made it harder to provide support for our users. You had to go through three or four tabs to find the email you were looking for. SpamTitan has one tab where you search all the reports and emails. It's easier to manage when someone complains they didn't get an email because it has some kind of attachment. 

We haven't had many issues with false positives since we optimized SpamTitan's configuration. We only had one false positive, but it has worked perfectly otherwise. There was a noticeable improvement in spam in the first week. After four or five days, it was obviously much better than before. We didn't get the complaints we were getting every day.

I had some ad emails getting through the filter from time to time. I don't get them anymore with SpamTitan. It's always moved to the junk by default. SpamTitan has some intelligent features for learning which emails should go to the inbox and which should be flagged or quarantined. 

URL blocking is helpful. It will block any URL sending out lots of spam or phishing. It will rename the URL itself and send it to the user. The admin will block it, or you can allow users to release it if you want. 

SpamTitan doesn't allow you to customize the frequency of reports. Sometimes our users complain that they cannot control how often SpamTitan's report comes. Users get a daily report, but some would prefer a notification every time an email is quarantined. 

Our previous solution sent out immediate alerts when an email was quarantined. Some people prefer it, but it doesn't matter to me. I get the report when I start my day, and that's fine. 

We've been using SpamTitan for around four months. 

I rate TitanHQ's customer service 10 out of 10. I've contacted them twice in the past few months. They were highly responsive and resolved issues quickly. I don't think there was much difference between TitanHQ's support and the service we got from Barracuda's team. 

The main difference was the solution. Even if I got the support quickly from Barracuda, the configuration or the setup was hard to follow compared to SpamTitan.

Positive

We were using Barracuda when we decided to move to SpamTitan. At the time, we were looking for the best value. It was also essential for us to have an email filtration setup that allows users to log in and see which emails were in quarantine.

The most critical factor was cost-effectiveness. SpamTitan was much cheaper than Barracuda and offered the same value. When we did a trial, we also found the console was faster than Barracuda. The console is easier to use, and the configuration wasn't complicated.

I don't have any complaints about Barracuda's ability to catch spam. It catches, but it's more complicated to categorize where it goes. SpamTitan is more straightforward. SpamTitan has URL blocking, too. I feel it's different there. 

It took us about 20 minutes to set SpamTitan up. We updated the DNS records and added a configuration to SpamTitan. That was it. The speed of the installation was crucial because we set it up on a workday. We monitored it for the next 24 hours and had no issues.

Our COO did a search on the internet. We looked at multiple options but only tried SpamTitan. We found that it was the most suitable.

I rate SpamTitan 10 out of 10. 

It is used for any filtering pertaining to email: viral filtering, scam filtering, and spam filtering. We have implemented it in all our existing customers until now.

We implemented it at one of our largest customers, specifically to knock out viral intrusions on Microsoft 365 platform. It virtually eliminated them, which saves them money because we are not continually battling viral outbreaks for them.

Because of the random nature of attacks, we could have gotten three attacks in a month, but SpamTitan has taken that to zero. We could have gotten one attack in six months, but SpamTitan has taken that to zero. It is difficult to quantify that. By far, it is far more costly to battle a viral outbreak than it is to pay for SpamTitan.

It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us.

The geo-blocking feature has reduced the amount of viral intrusions from foreign countries, especially recently. We saw an uptick in attempted viral intrusions in SpamTitan right after Ukraine was invaded. Most intrusions were coming from Russian pilot countries. The geo-blocking feature stopped a lot of that.

The geo-blocking feature is very easy to use. We pretty much set the filter up, then blocked a set number of countries. If another country comes through, and we see garbage coming from it, then it is very easy to block. If we have specific sites where we have to allow site X through from that country, that is also very easy to do.

We had problems initially when first implementing eFaxing. We had problems trying to get eFaxes to be recorded correctly and come through correctly. That was resolved fairly quickly. However, if you are heavy users of E-fax, I would suggest that you test your eFax before implementing so you can have that ironed out before going live.

We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why. SpamTitan's tech support was very good. They helped us figure it out. We got it implemented pretty quick and fixed pretty quick. But, in hindsight, that would probably be the one thing where I would say, "Go check your eFaxes. Make sure that they all work."

When we first implement SpamTitan, there is a report that gets sent to the end users on a periodic basis. Basically, the email comes with three links on it, and it says, "If you don't want to receive this, click on this link. If you want to receive this once, click on this one. If you want it to continue to come through, click on this one." It's a pretty straightforward, well-written email. However, we get customers who, for some reason, don't understand it. I am not really sure why. I think it is pretty clear and easy to understand. If there is anything that could be improved, it would be that process. I am not really sure what you could do to improve the process since my tech support guys, who work with us are saying, "Why don't people understand this email?" I am like, "I really don't know." We don't see why they don't understand it. It is not everybody either, so it is not like everybody doesn't understand it. There are just a handful of people who are like, "I don't understand it." It is like, "How can you not understand that? It's pretty well-written."

I have been using the solution since July or August last year.

It has been very stable. We have had no instability problems with it at all. It has been pretty much 100% uptime.

It is pretty scalable. In less than a day, we just went from one customer on it with 700 users up to about 2,000 users with no performance issues.

There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find what you are looking for. When we can't find what we are looking for, which happened a couple weeks ago when I was looking for a particular feature and couldn't seem to locate it, their tech support is phenomenal. They usually get right back to you. 

The technical support is excellent. We have used them several times. We have had a couple of incidents with eFaxes where we were having problems getting eFaxes to come through correctly. They were able to not only help us determine why they weren't coming through correctly, but help us resolve the problem pretty quickly.

We have worked with competing solutions. I think their tech support is over and above their competitors. Their tech support comes back to us very quickly. They very easily understand the problem and their solutions are usually dead on.

I would rate their technical support as 10 out of 10.

Positive

We went with SpamTitan mainly because of cost.

The implementation was very easy. It took us less than two hours to do our initial implementation. We recently implemented 15 more customers on it, and one of my tech support guys did it in less than a day.

The geo-blocking feature took us a little bit of time to implement, as we tried to figure out which countries to block. 

It has a fair, reasonable profit margin. 

SpamTitan has helped improve our spam catch rate and reduce our false positive rate by at least 70%. If we are tracking viral intrusions, it is even more than that. It has virtually eliminated viral intrusions.

Everything has really been great with the pricing and licensing. In fact, we just implemented ArcTitan because everything was going so well with SpamTitan.

We evaluated other solutions. We really didn't implement them anywhere because they either didn't seem to do enough or didn't have a decent profit margin. They just weren't really worth our while. There was another solution that did everything SpamTitan does. It does a great job, but it was just far too costly.

It is a very good product. I am very happy with it.

There are five of us working with SpamTitan, and we all wear multiple hats. I am the president of the company, but I also do tech support. I have tech support guys and that is all they do. We all wear the same hats. That is why it is important to have that single interface that is very fluid and easy to use. That way, all of my people can learn it very quickly and easily. So, we can manage it without a big learning curve.

SpamTitan has other suites. They have WebTitan and ArcTitan. We have recently purchased ArcTitan and are using it. We will also probably be moving into WebTitan.

I would rate it as 10 out of 10. It is a great product.