TitanHQ SpamTitan Reviews

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

We've been using SpamTitan for around two years.

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

SpamTitan scales easily. 

TitanHQ's support is excellent. I rate them eight out of 10. 

Positive

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

We leaned on SpamTitan's tech support to help us get up and running.

We have seen a return on investment.

I think the price is fair for the service we're getting.

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.

We use TitanHQ to provide email security. It sits on Office 365 and protects all emails coming into our domain and going out of our domain.

We have been able to reduce the spam count and the number of phishing attacks, which were higher before we started using SpamTitan. Our reputation has also improved because our internal and external clients are happy with the level of protection provided by this solution.

We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good.

We use SpamTitan's geo-blocking feature to block spam emails entering our network and servers. We have created rules to block certain emails, and the geo-blocking feature has reduced our spam intake by 100%. 

I would give a ten out of ten for the geo-blocking feature for restricting emails from specific destinations based on IP or country.

Our employees don't have to sort through junk and spam emails now, which saves time. Also, they have the option to release and whitelist emails that have been placed in the quarantine folder. It's a user-level feature. It has substantially improved our efficiency by 70% to 80%.

We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan.

We've been using this solution for two years.

SpamTitan's stability is good; I'd rate it at eight out of ten. In comparison, I'd rate the stability of Trend Micro and Microsoft ATP at six or seven out of ten.

TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to handle our concerns or issues. I'd give them an eight out of ten.

Trend Micro's technical support is at the same level as that of SpamTitan, whereas Microsoft's technical support is at a lower level. We have experienced delays with Microsoft.

Positive

We previously used Trend Micro and Microsoft ATP. SpamTitan has the edge over Microsoft ATP because it is more user-friendly. Microsoft ATP was very complicated to configure, but SpamTitan can be customized for our own requirements.

SpamTitan helped us to deploy the solution, and they maintain it as well.

SpamTitan has competitive pricing and flexible licensing. They allow up to 10% more that you use and then add it to the next tier of licenses.

We evaluated Trend Micro and Symantec email security and chose SpamTitan because it is user-friendly and cheaper than the other two products.

I would recommend SpamTitan and rate it at eight on a scale from one to ten.

I needed spam filtering and drift filtering with respect to my email. Nobody wants to go through their mail every day and throw away as much junk as I was throwing away at that time.

It helps save me time because I don't have to sort through junk and spam emails. Every time I open my email and there's that much junk, it can take two or three minutes to figure out what's junk and what's not. Plus, there's throughput involved. The spam is using my resources to get into my system to begin with. I would estimate it saves me an hour per month.

I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.

The solution has a lot of automated filtering based upon metrics that I'm sure it receives from others or from some mechanism unknown to me, so I wouldn't be able to employ those mechanisms myself. I'm sure that there are other companies out there that block, based upon rankings that they get from SpamCop and organizations like that. I'm sure that SpamTitan has that all built into what it's doing, so I don't have to worry about it.

Because of the nature of my business, and because I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract. But it's easy enough because I can go into the quarantine area and say, "Oh, this guy I want to look at, that guy I want to look at," and release them and unblock them if I need to. But for the most part, I would rather have them be more aggressive than be less aggressive.

I've been with TitanHQ SpamTitan for about five years.

SpamTitan's stability is awesome. I've never had a situation where it wasn't working or it wasn't working correctly, even one time, the whole time I have been a customer.

Scalability is not an important consideration for me, but I'm sure it's as scalable as it needs to be. These days with clouds and containerization, things automatically scale. Even when they break, they automatically replace themselves with another container. I'm sure they're doing all of that. Otherwise, they wouldn't have the uptime and the lack of any notices being sent out saying, "I'm sorry, SpamTitan's going to be down from this hour to that hour." That just never occurs. It's always there. It's like the sun.

When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively.

I own a Lexus, and the reason I own a Lexus is because I used to own a Toyota. One day I took my Toyota into a Lexus dealer, because they had both Lexus and Toyota. My Toyota 4Runner, which is what I had at the time, needed some kind of an alignment and they gave me a Lexus loaner. The way that they treated me with respect to customer service absolutely convinced me that I would soon be driving a Lexus home. I bought a Lexus that weekend.

I really appreciate good customer service. I think it's probably the primary consideration that I have, other than the need for the product that they offer.

I'm a computer architect and I do my research. I didn't even have to look at another provider. I went to SpamTitan and looked at what they had available and their product offering was a comprehensive solution to fit my needs. I looked at the pricing and it seemed reasonable. As soon as I started working with them, the support was unbelievable. In the whole time that I've needed this type of solution, I've never even gone to anybody else. I was just completely satisfied.

Their customer support was just top-notch. The guy was understanding. He helped walk me through some processes at the time. It was a long time ago when I needed that level of support, but it was comprehensive, caring, understanding, patient, the whole nine yards. It was great. The guy was just completely knowledgeable about everything. In fact, he took the time, as we were going along, to explain certain things to me that weren't completely clear. I couldn't rate him better.

Positive

My previous spam filtering solution was Microsoft, so whatever they were doing was inside Outlook. I didn't really like the rules that were set up. SpamTitan, compared to Microsoft, is massively better. The kinds of rules that I had to keep creating, and the way that the rules are structured with respect to Microsoft, were difficult to deploy.

I needed their help more than once. I started out with my single domain, WeAreUSS.com. I did not have IP forwarding going on through them. I had another domain or two that I had registered at one point in time, so when I brought my other companies on board, I needed to interface with TitanHQ to confirm the configurations that would be required. If I'm not mistaken, they actually assisted me with my server configuration regarding DNS records and Active Directory entries.

The first time, it took a little longer, but it was probably less than a day. I worked remotely with a guy in Texas for that entire episode and it went well. Because it was the first time, there was more involved. Then, when I switched to No-IP, it might have even been the same guy that I worked with, but it was equally as efficient.

Obviously, if you want certain things to happen in certain ways in a computer environment, there are always setup and configuration. You have to understand each one of those configuration points in order to employ it correctly. I even used the online help for a lot of it, and that was good as well. There were examples for a lot of it.

For the average person who is going through the process, they need to understand those configuration points and the impact that they have on their business. There are a lot of options, and there needs to be. It's like when you buy a new washer or dryer these days. There are 37,000 controls. You don't just put it on hot or cold. The more control that people have over things, and of course, if they understand what those controls do, the better the outcome because there's more specificity.

I'm actually in the process of renewing with SpamTitan, but I'm having difficulty achieving that. I'll get it figured out. I'm in communication with them. It's just that the person who needs to respond to me is being a little slow in responding.

When I deployed SpamTitan, it was only $120 a year, so it was affordable. This time when I want to renew, they gave me a quote of $500 a year, and I'm telling them, "Hey, wait a minute. In one year you went from $120 a year to $500? This isn't working." They recently gave me a quote, as little as a month ago, that said it would cost me $120 to renew. But then they sent me another reminder and I clicked on the link in the reminder and it took me to a site where it just said pay $500.

The subscription thing is the first time that I've ever had any real issue.

I can't imagine any way, given my needs, that there could be improvement in the solution. I know companies try to find additional things that people need so that they can provide more value in their products, and SpamTitan has been actively doing that since I got on board with them. Most of the areas that they've changed were augmentations that other people needed but they were beyond what I needed.

There is a lot of stuff that's really cool. When I log in to the interface, it allows me to log in on three different levels: domain administrator, group administrator, or as a  regular user. So they have even optimized the login process. There is functionality for giving other people different roles, but I really don't have the need, because I have a one-person business.

I would recommend to everybody that they use this solution. If they have a need that is similar to my need, then I would tell them, "Hey, this is the company to use, period." I've never given them a rating of less than 10 out of 10. They're just that good.

We use it in our email flow against spam and other unwanted emails.

We are a company that provides video interpretation for the deaf and the hard of hearing. We also do in-person and relay services. Communicating with that large percentage of people relies heavily on email. We need to ensure that we have a good, solid way to filter out any unwanted emails or spam.

We're very pleased with SpamTitan and the functionality that it has given us.

It has saved us money and time. First, it's catching things that might otherwise have gotten through in the past. That was when we were working with a different solution that didn't put emails through two antiviruses before they got to our system. Any suspicious or malicious activity that's being caught in our system isn't coming from email. When you get viruses, it's very costly, and that is where it has saved us time and money. The suspicious links aren't coming through anymore and we don't have to warn people not to click on them.

Before, we would go through tickets that said, "We got this," and I would look at those tickets and wonder, "Did they click on the link?" It would end up being a phishing email and we'd have to scan our systems. We don't get those anymore. That means it's not just saving employees time, because now they don't have to put in a ticket when there is a link in an email. It's also saving time for all of us who are administrators of the spam solution because we don't have to investigate and put a block in because it has already been filtered out.

I don't know what the percentage difference is between our spam catch rate now and what it was, but I know it is very high.

We have not given our end-users access to the portal. If they have spam issues, they put in a ticket and one of our admins looks into it for them in SpamTitan. It's worked so well that we've hardly had to do that. In the last year, we may have had to go into SpamTitan half a dozen times, whereas before, we were getting those kinds of tickets and having to go into Barracuda at least four to five times a week.

One of the features I really like is the layout of SpamTitan.

It also gives us more control over the spam functionality. We were able to customize the emails for our end-users. Branding things is very important. It makes it so easy to manage and change, as we've merged with other companies and we're now using a standardized name. There are some more changes coming up and, from what I've seen, it looks like making those changes is going to be very simple to do. I really appreciate that.

It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies.

It could be a cultural thing. I'm in the U.S. and the solution comes from Ireland, and cultures are very different in how they label things. It wasn't very logical for someone in the U.S. in terms of the labeling of the tabs and finding where to do things. We also came from a tool where things were labeled a little differently. But once you get used to it, there are no problems at all.

It would help if we could customize it a little bit. But that issue is so minute.

I have been using TitanHQ SpamTitan for about a year.

The stability of the solution is a 10 out of 10.

It's very scalable.

We have a couple of thousand users and we've deployed over multiple different domains, all going through SpamTitan. The fact that it's so easy to put a new domain into the system means there's no problem with the scalability at all.

TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous solution, we wouldn't get any response. It took six to eight weeks to even get a response. With SpamTitan, we get a response within an hour or two.

You don't have to wait and wonder if you're going to get the attention you need. They're on top of it. Even if you don't get an answer right away, they still respond to you so that you know you're on their radar.

I would rate their tech support a 12 (twelve) out of 10. They could definitely teach a lot of people about soft skills and customer service, because they're wonderful.

I've only had to contact them twice over the last year because the tool runs so well. One of those occasions was because of the security certificate issue and we just needed a little guidance. The second one was to get on their radar to make sure that the specific KB articles were applied and they reassured us they were. And when we checked, they were. They were just simple questions.

If you compare their tech support to that of other solutions, they rank among the best. I've had to contact tech support for Cisco, for Zoom, and for many other solutions. Even though Zoom has rated fairly high, SpamTitan is still higher. I would give Zoom a seven or an eight out of 10, but SpamTitan is definitely way above that. I have not come across many solutions that have come close, even outside of spam solutions, other than CrowdStrike's technical support. They do get back to you, but they're still not at the top of the game. SpamTitan's tech support is at the top of the game.

Positive

Initially, we had Barracuda but it didn't give us all of the features we wanted and they also upped the price by four to five times the rate we had been paying. It also wasn't user-friendly. They had not changed its interface in so long that it was archaic. In addition, it took more time when we needed to block something. With SpamTitan, you just put it in and it's done. Barracuda wasn't as easy to work with as SpamTitan is.

I started looking for alternate solutions.

I found SpamTitan, which had actually been around longer than Barracuda. It had better reviews and more features that we needed and functionality that we wanted, for a reasonable price.

It's also light on the maintenance side.

I led the deployment and the only bump in the road we had was with deploying the security certificate. When we reached out to TitanHQ they gave us direction and it was resolved within two hours. The bumps in the road weren't because of SpamTitan and they really quickly gave us direction and we just ran with it. All in all, it was very simple to get everything deployed.

We did have a person at TitanHQ who worked with us. When we did the actual deployment, we had a meeting with that person and it went off very smoothly.  It was after the fact that we found we had an issue with the security certificate and that's when I contacted support.

I was on the deployment call as well as the person who manages our cert and our Exchange Servers, our director of networking, and our CIO.

I can guarantee you that we have seen ROI if only because it's blocking the phishing links. That one piece alone saves time and money. Instead of the long and complicated process of having to investigate a link, company-wide, to make sure that it didn't go anywhere, I've dealt with just one instance since we put in SpamTitan and it wasn't a real phishing link. It was just something we needed to block so it wouldn't annoy people. 

The fact that it's catching phishing links is one of the biggest benefits. If somebody were to click on one of those links, not only could they bring in a malware infection, but they could give people access to our data.

I love the pricing of SpamTitan and they don't price gouge. 

The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective.

As a company, our rates are controlled by the government. The fact that we're able to get a solution of this magnitude that we can actually afford means anybody would be a fool not to do it.

We narrowed it down to three options: Barracuda, SpamTitan, and one other. 

My advice would be "Do it." It's simple. If you want a spam solution that, number one, is going to work, this is your solution. And if you do have issues, you're going to be able to reach someone to get them taken care of without question. You will have very little to do once it has been implemented and it gives your environment a lot of security. What you want to do is use SpamTitan.

This is a phenomenal solution.

The reviews I read about SpamTitan where people would talk about all the good things, and that there are no negatives, are factual. They are that good. It's just wonderful.

Our clients typically use Office 365 and Google as email providers, and we implement the solution to provide an additional layer of security for incoming emails. It helps with SPF, DMARC, and all the DNS tracers.

One of the main aspects of our business is security; firewalls, web application controls, anti-spams, and so on. We use TitanHQ SpamTitan for some clients in Peru.

As a service provider, we used and tested many brands including Proofpoint Email Protection and Fortinet FortiMail. We like to stick with SpamTitan for anti-spam, because it gives us the least problems and less false positives compared to other solutions. 

Spoofing prevention is critical. Using the solution as an outgoing filter prevents spoofing, a major issue right now as everyone is getting spoofing emails. The filter for incoming emails works well, perhaps even too well. SpamTitan works with a scoring system; sometimes, we need to adjust the score threshold to allow safe emails through manually. The filter can be a little too much, though it's better to be safe than sorry.

The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch.

The solution is straightforward to deploy and very quick to set it up. We can get it to work in five to ten minutes, which is excellent for demonstrating the product to potential clients. Another main factor is the price. I believe it's usually less expensive than all the other solutions.

There was an event two or three months ago where one of our clients had a problem where their domain was spoofed. We solved it by running the outgoing emails through SpamTitan and using the DMARC register. They stopped receiving spoofing emails, which is how we usually solve these problems. 

The solution doesn't just save us time, but money as well. We had a case with one client where their accounting department received spoofed emails requesting all kinds of payments. When we implemented the DMARC configuration for outgoing emails, they were protected. Regarding saving time going through spam emails, I would say an average amount of time is saved because anti-spam isn't the main focus of the solution. Our clients already use Office 365 and Google, which include spam filters for incoming emails. Our primary use for SpamTitan is security, the filter for incoming emails regarding buyers. Anti-spam is a bonus, but we care about security the most, and in terms of security, I would say SpamTitan performs above average. Since implementing the solution, we have received less complaints of false positives from our clients.

I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market.  

We have been implementing this solution for our clients for four years. 

The stability of the solution is excellent; we only had one critical event in the past four years. SpamTitan uses two AVs, and we had an issue with one of them called BitDefender, which gave us false positives for about a week. 

For email solutions, stability is vital. If emails don't get through, it's a significant problem. SpamTitan is excellent in this department, as it prevents those problems, and so are the other cloud providers in the anti-spam segment. 

The scalability of the solution could be improved. We can go with a shared node or our own node, which offers a lot more scope for configuration. It would be great to switch between the two without downtime, which isn't possible now. I understand why this could be difficult to deliver, but it would still be an excellent feature to see.

I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get back to me within 24 hours, but SpamTitan is usually quicker if it's within working hours. There may be a few hours a day where they don't offer phone or email support, but that's very late at night and early in the morning. When I speak with their technical support, I get the impression they know what they are talking about, which isn't always the case with other providers.

Positive

We used many solutions of this kind, including Fortinet FortiMail and Proofpoint Email Protection. If the client wants an on-premises solution, we implement FortiMail, but that is more of a licensing issue. With an on-premises set-up, the pricing is based on the volume of emails per hour, whereas with cloud-based solutions, the price is based on the number of users or mailboxes. For all cloud-based solutions, we use SpamTitan.

The deployment is straightforward; we change our MX records and do the backend configuration. This is very helpful when we need to demo the product to clients, as we can set it up within 15 minutes. The setup only requires one person, me and maybe another engineer, but one is enough. 

All anti-spam solutions require some tweaking post-deployment. In our case, we often carry out a deployment and track it for the first week because every client has different providers and use cases. For huge clients, that tracking time can increase to a month. 

The solution gave us an ROI. The spam filters save us a lot of time, and the antivirus is excellent. We carried out a test in which SpamTitan detected a virus that other solutions didn't, and the DMARC configuration is great for preventing spoofing. This product saves us both time and money.

Cloud-based solutions charge per mailbox, which isn't ideal sometimes. A company could have 300 total mailboxes and only 50 in regular use, but they would have to pay the same for all of them. I want a cloud-based solution that gives a price based on the volume of email traffic.

I would rate this solution an eight out of ten.

We use SpamTitan in the cloud. I believe they have different deployment options, but we only use the cloud solution.

I would love a cloud-based solution that offers the option of volume-based pricing rather than user-based. There are companies and especially government institutions that have 1000 mailboxes but only use 50 or 100 of those on a daily basis. In this scenario, a cloud-based anti-spam solution is very costly.

We don't use the solution's geo-blocking feature at the moment, as we don't require it. 

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.