TitanHQ SpamTitan Reviews

We primarily use the solution to filter out all the spam messages and go through and review other messages that get tagged as spam and figure out what's real and what's not.

It's cut down on our amount of spam. It has cut down on the number of ransomware attacks which are all generated from email. It's definitely helped out that way. Occasionally I do get one where I need to ask "Hey, is this real?" However, I can go in there and look through the filter and see that one got through, with another 30 being blocked. In the learning pattern that it offers, it can realize tricky emails may have been spam and will tag everybody else's as spam as well. That way, only one, maybe two users might get it. It is really good at seeing and learning. 

The spam blocking has been good. I like the fact that I can go back in and review old messages that had been tagged as spam before my users can get to them and either delete them so they can't approve them or allow them through.

We use SpamTitan's geo-blocking feature. I have many rules set up. Obviously, in the spam world, the spammers find ways around not being tagged as spam. We tend to get the same type of messages over and over again. Therefore, I have phrases set up to block messages. We're blocking mail by region as well. The geo-blocking feature for restricting emails from specific destinations based on IP or country is fantastic. It works great. All of our business here is done throughout the U.S. and therefore we block most of the stuff from other countries. If I start to see a bad habit form I can block that country or region.

It's not always just spam. A lot of times it can be phishing attempts. There may be people trying to email, saying "Here's your invoice for this product," and it was obvious it's not a product that they had ever ordered. In this day and age with phishing and ransomware, things come through via an unassuming email. We need to protect ourselves against ransomware and this works great. I don't care about junk messages that come through about buy this, buy that, and all this stuff. It's more of the ransomware that I get concerned with and we're trying to block it.

The geo-blocking feature allows us to block spam emails entering our network and servers, reducing our spam intake. In terms of spam reduction, it does equally as well as some of the other items that we've used. However, I really like the features. I would say it easily catches 95% or more of spam. Occasionally, you do get something that slips through, and it's always going to happen.

The user interface experience of SpamTitan is "easy peasy." I like the user interface. It's fairly self-explanatory, fairly easy to figure out, and if I ever have a question, I can call them up or open a support ticket and get an answer really fast. Their support team is fantastic.

It has helped to improve our false positive rate. We don't have very many false positives. The only time I have false positives is from rules that I created. I get people that will sometimes use a phrase or something that will get caught up in the filter. False positives are my own fault, from me tightening security down even further than it should, as I have certain phrases that I use in there, and if somebody puts one of those phrases in, word for word, then they're going to get blocked, and that's happened a couple of times. However, it allows me to go through to check. The users will say, "Hey, I was waiting for an email from this person. They say they sent it and I haven't got it," and then I see them, I see that message in there, and I release it.

It probably saves employees some time. I've never asked them directly, however, I know it has to save them time as they don't have to go through all those messages and figure out what's good and what's bad.

Sometimes when I'm trying to pull up reports, the speed can suffer. If I'm looking at the last seven days, if I pull up just today, when it's retrieving the message history, if I pull up with the last hour or the last, or that day, it's fine. However, if I have to go back several days, it could take a little longer than I'd like it. That said, I'm usually not in a rush. Still, sometimes it does get stuck there for maybe a minute or two. It makes me question the network, however, when I check the network speed, it seems fine. It's not a major, major concern. However, if I had anything, I would ask that they try to find a way to retrieve those older messages faster.

We switched over to SpamTitan in 2020, although we did have it before and we had to archive it. We started using it right around April or May of 2020. It's been about two years now that we've been using SpamTitan.

The stability of the solution has been great. It's been a stable platform. The only one thing I could ask for is when you're going through to older histories it's just a little slow when you're trying to pull up messages older than a day or two. You try to pull up messages that are three, four, or five days old to go look for an old message, and it just seems like it wants to take a little longer than it should. We're also on a cloud solution. I don't know how many other users are on this cloud. Maybe it has to do with too many users on the cloud trying to do searches or incoming mails at the same time. I'm sure they'll figure it out. 

It's pretty scalable. It works. We have it for our particular organization and it just fits perfectly. We make it work for us. We have certain email addresses that we always allow through and sometimes it does catch a false positive. Our false positives are a lot less, and that's due to the rules I created. It's just whitelisting those and blacklisting the other ones that we don't want. It works great.

I have 30 users, however, some people have double email addresses as they have an alias address. We're dealing with about 40 email addresses. 

Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've had questions. They've answered anything I've asked within a very reasonable amount of time, and if I've ever needed any help they've always been there to jump on in and explain why.

I switched when I took back over for this company. We had an in-house solution, a Barracuda box, which was in-house, and when it was time to upgrade the hardware, Barracuda was just too expensive. It worked really well when we first got it. We enjoyed it when we first got it. However, also with Barracuda, I had to be onsite or VPN'd in so that I could look at messages, whereas with SpamTitan I can be out there doing wherever. 

I first demoed SpamTitan five years ago when I was working for a different company, and we went through their demo process of it, and then when we went through to do the purchase of it, the credit card transaction failed as it was out of country. It was based out of Ireland. The owners didn't want to do business where money was going overseas. In the end, they made me find a local company.

We went with a different company that was local to the U.S. then and used them for that company. However, when I came back to this company where I'm at now, and we decided, "Okay, well it's time to get rid of this Barracuda box," I went straight to SpamTitan as I had already had experience with them and with SpamHero, which was web-based. It was nice, however, I remember that I had liked SpamTitan so much better and I was a little frustrated at the ownership of the other company that they didn't want to go with the SpamTitan.

To me, the interface and the ease of use were a lot better, whereas the other one, when I hired a new user, it would quarantine all their mail until I went in there and there was an extra step that I had to take on another product that we had. 

The initial setup was pretty straightforward. The instructions that they include with it are easy. It was very easy to set up through Office365 in my DNS. The instructions were straight and clear, right to the point. I probably could have given this to my kid and he could have figured it out.

The ease of setup and ease of use is always important. However, I don't remember how long it took me to set up. I would say when we had it in-house and our mail was coming in-house, it was set up fairly easy. I want to say it took no longer than 20 minutes just to get it set up and working.

I had to call TitanHQ at the outset. I had questions about the way the phrases worked. It wasn't really with the setup of it, however. While I didn't need them for the setup, when I was looking to block phrases, I wanted to make sure I wasn't looping myself and causing myself more of a headache. I did have questions on blocking certain messages, as we also had one email address that nobody else has that we didn't want messages to be filtered from. I did have to call them to ask them, "Hey, how can I make messages to this one user not get filtered so they get everything?" We got them on the phone and we had it fixed in less than five minutes.

We've definitely seen an ROI in terms of just the amount of spam that's cut back and hack attempts that we've been able to block and filter out. For those reasons alone, it's definitely worth it.

It is probably one of the more reasonably priced options out there. SpamHero was right in line with the same pricing. However, their interface and their usability are not as easy as SpamTitan. 

You get fantastic service with this product. In contrast, if I wanted to call Barracuda with an issue, they never returned calls. It's all web-based, so you can't get anybody on the phone if you need stuff with Barracuda, and when you do it's like pulling teeth. 

With SpamTitan, based on their price and actually being able to get somebody on the phone, it just made it worth every penny.

I did not look at other options. As soon as I came back to this company and realized that we needed to switch from Barracuda when it was time to upgrade the hardware, I knew we were more budget conscience. Barracuda is nice, however, it breaks the budget, and it was also a physical device that was in the building. I couldn't remotely manage it. I remembered SpamTitan and the demo I did before and decided to definitely go with them.

With SpamTitan we have our mail, mail that used to be in-house, until July 2021. Now we're using Office365 for our main mail, however, our SpamTitan has always been hosted on its own cloud. We're on the SpamTitan cloud.

I'd advise any new users to just sign up. Just don't even bother considering it, just sign up and go with it. You won't regret it. Its ease of use, ease of setup, and ease of admin all make it worthwhile. Everything is just so easy.

I'd rate the solution a ten out of ten.

I use TitanHQ SpamTitan for email security. I recommend it to customers to protect against spam and unwanted emails.

SpamTitan has reduced phishing attempts and improved threat detection by identifying emails without body content as spam. Its gray listing and threat intelligence have strengthened our email security and reduced unwanted emails.

The gray listing feature is most effective for filtering unwanted emails. The AI technology is improving email security by enhancing spam detection capabilities.

There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays. Additionally, the pricing model could be improved for larger companies as scaling up becomes expensive. Including link protection in the existing licensing would be beneficial.

I have been using SpamTitan for two years.

SpamTitan is stable.

It is scalable, but when scaled up for larger organizations, it can incur additional costs. It might not be suitable for companies with large numbers of employees.

Technical support is fine, but improvements could be made in response time since there is no direct call-in support.

Positive

I previously used AppRiver but switched to SpamTitan because it was rated highly by Gartner and had favorable pricing.

The initial setup is straightforward, involving sending MX records. It usually takes about half an hour.

Deployment does not require many people. A single IT professional can handle it.

SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost is around $7000 USD. There are no additional costs required for maintenance or support.

I evaluated all the basic features of human security solutions before choosing SpamTitan.

I would not recommend it to multinational corporations (MNCs) due to potential delays in email processing as emails may be held in queues. A newly updated interface requires getting familiar with its functionalities. An integrated link protection feature would be beneficial.

I'd rate the solution nine out of ten.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

We use it in front of Office 365. We have 365 in the cloud. We use SpamTitan in front of it as a filter to make sure we don't lose anything in our protection, or our onion. It's just one more slice of the skin.

It has been a long time, but I know that they did some benchmarking back when it was put in. My understanding is that it has improved the blocking of spam by 50% to 60% from when we were relying on other products to do that. I wasn't here when they implemented it, but looking back at some of the old notes, there has been an improvement of 50% to 60% of less spam coming through. That is huge. This 50% to 60% reduction in emails certainly makes a big difference.

It has definitely saved employees time by not having to sort through junk and spam emails. The daily report that lets them pick and choose what they would like to pull through is much easier than having to go through the whole list of emails, etc. They don't worry about it much. They look at that report, and they determine what's worth taking out of it. It's not very often that they pull anything out of it. It's a quick look, and you're done, rather than scrolling through 20, 30, or 100 emails that would've got through and you have to sort them out. It's definitely a time saver.

I know it only takes them seconds to go through the SpamTitan list, review it, and just delete the SpamTitan email. I know it's not taking a lot of their time just from looking at my own report. On a daily basis, I get a report that shows 60 to 100 emails that were blocked by SpamTitan, and I know I don't have to go through those. I just need to have a quick look. The only thing I do is to look for stuff that I was expecting that got caught by SpamTitan, but that doesn't happen very often. It's a huge time saver from that perspective.

We get maybe one or two calls a week, maybe in false positives, where SpamTitan caught something that should have gone through. One or two false positives in a week are excellent. That just means my team doesn't have to worry too much.

I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan.

There is ease of use for the individuals who are accessing it. It doesn't require a lot of training. It's intuitive. You can see what you need to see. They get their daily reports so they know what they're looking at. If they're missing something they were expecting to come in, they can contact the help desk, and we can take care of that for them. It's easy for my team to find things. The filtering setup on it is quite good.

I personally haven't gone through SpamTitan enough. I don't necessarily need the reporting features and whatnot. There are a lot of things that might be of value, but at this point in time, I don't use them. If there was a way to increase the frequency of the daily report, that would be helpful. Somehow I thought that it was just a setting. If it's not a setting that I can change, it would definitely be helpful to have that come two times a day: one during the day at one o'clock or two o'clock in the afternoon and one overnight. If they could adjust the frequency of the reporting so that I could have it two times a day, that would be helpful.

There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment.

I have been using this solution for about five or six years.

It has been extremely reliable. We haven't had any outages or downtime with them. I can't remember anything in recent memory. In the last year or so, we haven't had any outages. We haven't had any problems. Our team has had a few questions about configuration, and they were responded to very quickly. It's very reliable. It's always on, and it just works.

We haven't had to change it a whole lot. I don't know for sure, but my understanding is that it's very flexible. I get a call from our sales rep, and we walk through the options and determine whether or not we're going to change. One of the questions I have is whether we need to change the number of access points, and the answer has been no for the last couple of years. So, I assume they scale quite well, but I don't know for sure. It didn't seem to be an issue from their side anyway.

In terms of its usage, we have a single location. We're a manufacturing company. We have one location, and it's deployed across the network here. I have roughly 143 users, and I have two admins to manage that. It reduces the effort on part of my admin team, but it also reduces the effort on part of the users themselves.

My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change. The response has been quick. It has been easy, and they've met all our time frames in terms of responding. So, we've been happy with it.

I would rate their tech support a ten out of ten. They're very responsive. They're very quick, and the answers are succinct. There are no issues.

Positive

My team didn't have any trouble implementing it and getting it running quickly with the cloud team. Originally, it was on-premises, and we went to the cloud three years ago. The switchover and implementation were great. There were no issues, problems, or hiccups.

Its maintenance is very lightweight. It runs in the background. We don't have to worry about it. We haven't had any issues with failures, outages, or anything. It has been excellent.

What I pay for it in the year, I definitely recoup all of that in the time saved for my team and the users in terms of not having to deal with problems.

Its pricing is good. We've been happy with the pricing. I know that they did some extensive research, and the pricing was quite favorable with everything else that they looked at. My budget hasn't changed a whole lot over the last three to five years. It's nice to see that it has remained pretty steady. So, I am happy with the pricing. It provides good value for money.

My team here did a pretty good job comparing two other options against this particular option, and SpamTitan was head and shoulders better.

I would advise doing a good comparison with other mail filters. Do your due diligence and take a look at the other options and list both sides of the equation. You'll find that SpamTitan is better than whatever else you're looking at.

SpamTitan has a lot of nice features, but we haven't got to utilize all of them. We haven't used the geo-blocking feature. We've thought about turning it on, but we don't use it at the moment, and that's just a matter of we haven't gotten to it yet. Similarly, we haven't yet used ArcTitan or EncryptTitan. We're pretty much using the basic version of SpamTitan. We'll be looking at all of the options for SpamTitan as we move forward.

I would rate it a nine out of ten because I don't know all the options. I haven't utilized all of what we could. I haven't explored the rest of it, but I would highly recommend it. I have no problem recommending the product. I know it works quite well. It functions, it works, and I don't have to think about it much.

SpamTitan for our clients, and it's there just as a spam filter for them.

It reduces the number of support calls and investigations into suspicious emails.

It's not something the clients think about after the initial rollout. It just becomes part of their daily work. The advantage is that the client doesn't have to think about things or spend too much time sorting through things as the vast majority is done before they get anywhere near it.

The geo-blocking feature blocks spam emails from entering the network and servers, reducing spam intake. It has probably reduced spam intake by about 80%. It mainly restricts based on the country of origin, which is something the client doesn't think about, but it's important to me because I have to pick up the pieces.

The geo-blocking feature allows exemptions based on a trusted sender's IP, domain, or email address. The feature is there, and it does work. It's not something that we have to change too often.

It has helped save employees time by not having to sort through junk and spam emails. The whole point of doing it is that end-users don't have to troll through hundreds of spurious emails. If they don't see them, they get a list each morning, and they can decide if any of them is worth releasing.

It has drastically reduced the amount of time that employees spend going through emails. They only get the ones they should.

It has improved the spam catch rate and reduced the organization’s false positive rate. That's the whole point of it. Otherwise, we wouldn't use the service. There is a 70% to 80% improvement.

We are an MSP of TitanHQ. The aspect of TitanHQ’s technology that helps us acquire new customers and add value to our services or product offerings is that it's very quick to roll out. It's very quick and easy to configure, and it's very quick and easy to modify as required.

TitanHQ’s key differentiator for its partners is simplicity. Some of the other packages that we use are quite complex and awkward and not necessarily easy to configure or logical.

Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email. It works in a very straightforward method and doesn't require a lot of maintenance.

A lot of the other companies that I deal with have a feature that allows you to modify emails and apply signatures automatically based on linking into Azure's servers and database. That feature isn't there in SpamTitan. 

Others have the facility to remove certain bits of text. For example, if somebody sends an email from their iPhone, it always says, "Sent from my iPhone." On a couple of other services that we use, a feature is available to strip known phrases and also to strip things like obscenities from emails that are being sent, just in case you have an employee who is misbehaving.

We have been using SpamTitan for three years.

I've had no issues with it. So, it has got to be very stable.

Its stability is on par with the other solutions that I have used. Stability was never an issue.

It's scalable. You can go as far as you like or as low as you like. You can go from one user to 200 users very quickly and very easily.

It's deployed on multiple locations, multiple devices, and multiple platforms. There are just under 40 users for this one.

It has been very good. I've not had much need to use their support, but when I needed their support, it was there. Their support was very good in terms of expertise, attentiveness, and speed of response. I would rate them a nine out of ten. Nobody gets a ten.

Positive

We were using Mimecast. We switched because SpamTitan was a simpler solution, and it was also cheaper.

It's a cloud solution. It's on Azure, and it's all Microsoft based.

The initial deployment was very straightforward. We required a couple of tweaks, which the support team sorted out in a reasonable time. 

The deployment took about 30 minutes. It was very easy to set up, configure, and then use SpamTitan. It doesn't require any maintenance.

It was just me.

I suppose we have seen an ROI. We do make a margin on it. I don't have the metrics because it's just a revenue stream at the end of the day. We could earn more money off some of the other products that are out there on the market, but that wouldn't necessarily suit the client.

It's priced very reasonably. There are no additional licensing costs that affect me.

I looked at some of the other solutions, including BitDefender and Kaspersky, as well as Mimecast. SpamTitan stood out in terms of the simplicity of the system.

I would definitely recommend this product. I would rate it an eight out of ten. It just lacks a couple of features.

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

We've been using SpamTitan for around two years.

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

SpamTitan scales easily. 

TitanHQ's support is excellent. I rate them eight out of 10. 

Positive

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

We leaned on SpamTitan's tech support to help us get up and running.

We have seen a return on investment.

I think the price is fair for the service we're getting.

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.

We use TitanHQ to provide email security. It sits on Office 365 and protects all emails coming into our domain and going out of our domain.

We have been able to reduce the spam count and the number of phishing attacks, which were higher before we started using SpamTitan. Our reputation has also improved because our internal and external clients are happy with the level of protection provided by this solution.

We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good.

We use SpamTitan's geo-blocking feature to block spam emails entering our network and servers. We have created rules to block certain emails, and the geo-blocking feature has reduced our spam intake by 100%. 

I would give a ten out of ten for the geo-blocking feature for restricting emails from specific destinations based on IP or country.

Our employees don't have to sort through junk and spam emails now, which saves time. Also, they have the option to release and whitelist emails that have been placed in the quarantine folder. It's a user-level feature. It has substantially improved our efficiency by 70% to 80%.

We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan.

We've been using this solution for two years.

SpamTitan's stability is good; I'd rate it at eight out of ten. In comparison, I'd rate the stability of Trend Micro and Microsoft ATP at six or seven out of ten.

TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to handle our concerns or issues. I'd give them an eight out of ten.

Trend Micro's technical support is at the same level as that of SpamTitan, whereas Microsoft's technical support is at a lower level. We have experienced delays with Microsoft.

Positive

We previously used Trend Micro and Microsoft ATP. SpamTitan has the edge over Microsoft ATP because it is more user-friendly. Microsoft ATP was very complicated to configure, but SpamTitan can be customized for our own requirements.

SpamTitan helped us to deploy the solution, and they maintain it as well.

SpamTitan has competitive pricing and flexible licensing. They allow up to 10% more that you use and then add it to the next tier of licenses.

We evaluated Trend Micro and Symantec email security and chose SpamTitan because it is user-friendly and cheaper than the other two products.

I would recommend SpamTitan and rate it at eight on a scale from one to ten.

I needed spam filtering and drift filtering with respect to my email. Nobody wants to go through their mail every day and throw away as much junk as I was throwing away at that time.

It helps save me time because I don't have to sort through junk and spam emails. Every time I open my email and there's that much junk, it can take two or three minutes to figure out what's junk and what's not. Plus, there's throughput involved. The spam is using my resources to get into my system to begin with. I would estimate it saves me an hour per month.

I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.

The solution has a lot of automated filtering based upon metrics that I'm sure it receives from others or from some mechanism unknown to me, so I wouldn't be able to employ those mechanisms myself. I'm sure that there are other companies out there that block, based upon rankings that they get from SpamCop and organizations like that. I'm sure that SpamTitan has that all built into what it's doing, so I don't have to worry about it.

Because of the nature of my business, and because I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract. But it's easy enough because I can go into the quarantine area and say, "Oh, this guy I want to look at, that guy I want to look at," and release them and unblock them if I need to. But for the most part, I would rather have them be more aggressive than be less aggressive.

I've been with TitanHQ SpamTitan for about five years.

SpamTitan's stability is awesome. I've never had a situation where it wasn't working or it wasn't working correctly, even one time, the whole time I have been a customer.

Scalability is not an important consideration for me, but I'm sure it's as scalable as it needs to be. These days with clouds and containerization, things automatically scale. Even when they break, they automatically replace themselves with another container. I'm sure they're doing all of that. Otherwise, they wouldn't have the uptime and the lack of any notices being sent out saying, "I'm sorry, SpamTitan's going to be down from this hour to that hour." That just never occurs. It's always there. It's like the sun.

When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively.

I own a Lexus, and the reason I own a Lexus is because I used to own a Toyota. One day I took my Toyota into a Lexus dealer, because they had both Lexus and Toyota. My Toyota 4Runner, which is what I had at the time, needed some kind of an alignment and they gave me a Lexus loaner. The way that they treated me with respect to customer service absolutely convinced me that I would soon be driving a Lexus home. I bought a Lexus that weekend.

I really appreciate good customer service. I think it's probably the primary consideration that I have, other than the need for the product that they offer.

I'm a computer architect and I do my research. I didn't even have to look at another provider. I went to SpamTitan and looked at what they had available and their product offering was a comprehensive solution to fit my needs. I looked at the pricing and it seemed reasonable. As soon as I started working with them, the support was unbelievable. In the whole time that I've needed this type of solution, I've never even gone to anybody else. I was just completely satisfied.

Their customer support was just top-notch. The guy was understanding. He helped walk me through some processes at the time. It was a long time ago when I needed that level of support, but it was comprehensive, caring, understanding, patient, the whole nine yards. It was great. The guy was just completely knowledgeable about everything. In fact, he took the time, as we were going along, to explain certain things to me that weren't completely clear. I couldn't rate him better.

Positive

My previous spam filtering solution was Microsoft, so whatever they were doing was inside Outlook. I didn't really like the rules that were set up. SpamTitan, compared to Microsoft, is massively better. The kinds of rules that I had to keep creating, and the way that the rules are structured with respect to Microsoft, were difficult to deploy.

I needed their help more than once. I started out with my single domain, WeAreUSS.com. I did not have IP forwarding going on through them. I had another domain or two that I had registered at one point in time, so when I brought my other companies on board, I needed to interface with TitanHQ to confirm the configurations that would be required. If I'm not mistaken, they actually assisted me with my server configuration regarding DNS records and Active Directory entries.

The first time, it took a little longer, but it was probably less than a day. I worked remotely with a guy in Texas for that entire episode and it went well. Because it was the first time, there was more involved. Then, when I switched to No-IP, it might have even been the same guy that I worked with, but it was equally as efficient.

Obviously, if you want certain things to happen in certain ways in a computer environment, there are always setup and configuration. You have to understand each one of those configuration points in order to employ it correctly. I even used the online help for a lot of it, and that was good as well. There were examples for a lot of it.

For the average person who is going through the process, they need to understand those configuration points and the impact that they have on their business. There are a lot of options, and there needs to be. It's like when you buy a new washer or dryer these days. There are 37,000 controls. You don't just put it on hot or cold. The more control that people have over things, and of course, if they understand what those controls do, the better the outcome because there's more specificity.

I'm actually in the process of renewing with SpamTitan, but I'm having difficulty achieving that. I'll get it figured out. I'm in communication with them. It's just that the person who needs to respond to me is being a little slow in responding.

When I deployed SpamTitan, it was only $120 a year, so it was affordable. This time when I want to renew, they gave me a quote of $500 a year, and I'm telling them, "Hey, wait a minute. In one year you went from $120 a year to $500? This isn't working." They recently gave me a quote, as little as a month ago, that said it would cost me $120 to renew. But then they sent me another reminder and I clicked on the link in the reminder and it took me to a site where it just said pay $500.

The subscription thing is the first time that I've ever had any real issue.

I can't imagine any way, given my needs, that there could be improvement in the solution. I know companies try to find additional things that people need so that they can provide more value in their products, and SpamTitan has been actively doing that since I got on board with them. Most of the areas that they've changed were augmentations that other people needed but they were beyond what I needed.

There is a lot of stuff that's really cool. When I log in to the interface, it allows me to log in on three different levels: domain administrator, group administrator, or as a  regular user. So they have even optimized the login process. There is functionality for giving other people different roles, but I really don't have the need, because I have a one-person business.

I would recommend to everybody that they use this solution. If they have a need that is similar to my need, then I would tell them, "Hey, this is the company to use, period." I've never given them a rating of less than 10 out of 10. They're just that good.