ServiceNow Orchestration Room for Improvement
When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping with editing portals. Other areas where there might be improvement is in terms of handling specific sequence based activities. In these areas, ServiceNow could extend beyond Orchestration and come up with some bots of RPAs and all. We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them.
There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.View full review »