SAP gives the best automation solution, which not only reduces paperwork but also with minimal manpower we can obtain maximum results. Senior management can view the current status of the organization, financial status, stock condition, sales status, etc. from one place, and can even check these things from their smart phones from anywhere in the world. This helps management take result-oriented decisions that will result in higher expected revenue, which in turn provides the best ROI from this application.
Senior SAP HCM Lead Consultant at a tech services company with 201-500 employees
It reduces paperwork and requires minimal manpower.
What is most valuable?
How has it helped my organization?
It provides a transparent look for the entire organization and with zero issues in payroll and finance posting. Also the reporting that SAP provides helps any organization see the required information.
What needs improvement?
The Core Talent Modules should have been improved, but SAP has introduced SuccessFactors, which has the best solution for Talent Management. I think SAP has covered the earlier gaps in the latest version, but it’s still too early to say.
For how long have I used the solution?
I have been using this solution for the past 11 years.
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What do I think about the stability of the solution?
I have never encountered any stability issues.
How are customer service and support?
Technical support is 8/10.
Which solution did I use previously and why did I switch?
I have always worked with only SAP from the beginning.
How was the initial setup?
Initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
SAP comes up with its own price, hence licensing will be at its mark.
Which other solutions did I evaluate?
Before choosing this product, I did not evaluate other options.
What other advice do I have?
If your company needs a stable solution, go for SAP.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior SAP HCM Consultant at a tech services company with 1,001-5,000 employees
Better alternative products available, support could improve, but simple setup
Pros and Cons
- "The setup was straightforward."
- "SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
What is our primary use case?
In general, we use SAP HCM for career management models. For example, appraisals, training, courses, planning, plan courses in the system. It is an integration between SAP compliance and the federal government.
I worked with other systems and other solutions that can be integrated with SAP. For example, I worked in SuccessFactors in a company that has other systems integrated with SAP On-premise. I know the KPI without the integration tools with these other systems.
For how long have I used the solution?
I have been using SAP HCM for approximately 14 years.
What do I think about the stability of the solution?
SAP HCM is stable.
What do I think about the scalability of the solution?
I have found SAP HCM to be scalable.
How are customer service and support?
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem.
Which solution did I use previously and why did I switch?
I have previously used Workday, Oracle AME, and SuccessFactors.
SuccessFactors was very complex to use for the public sector.
How was the initial setup?
The setup was straightforward.
What other advice do I have?
It is important to understand the process, the project, and the architecture before getting involved in these types of solutions.
I would recommend this solution to others. The solution has improved over the years. For global industries, I recommend companies implement SuccessFactors or Workday.
I rate SAP HCM a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: December 2025
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