Try our new research platform with insights from 80,000+ expert users
it_user1220727 - PeerSpot reviewer
Interface Developer at a energy/utilities company with 10,001+ employees
Real User
Feb 4, 2020
Good organizational management functionality and technical support
Pros and Cons
  • "The most valuable feature is Organizational Management (OM)."
  • "This solution needs to be more configurable and user-friendly."

What is our primary use case?

We use SAP HCM to store and manage organizational data such as OM data, job profile data, solution data, HC data, and call center data.

Currently, we are in the process of migrating our SAP HR system to Workday. This is the process that I am involved in at the moment.

What is most valuable?

The most valuable feature is Organizational Management (OM).

What needs improvement?

This solution needs to be more configurable and user-friendly.

People who work with HCM need to have the proper knowledge of coding.

For how long have I used the solution?

I have been using SAP HCM for more than two years.

Buyer's Guide
SAP HCM
December 2025
Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability is good. We have between 1,000 and 3,000 users.

How are customer service and support?

I have been in touch with technical support once or twice. Our problems were resolved very fast so I would say that the support is good.

Which solution did I use previously and why did I switch?

We are currently in the process of migrating to Workday, which is more user-friendly.

The two solutions are similar; Workday has improved on some of the things that SAP can do, whereas SAP can do some things more efficiently. Also, SAP can do some things that Workday cannot. One example is the address formatting. For example, in India, the format of addresses is different than in the US and some other countries. We have had challenges mapping the addresses to Workday from SAP.

With Workday, you do not need to be a program developer.

What other advice do I have?

SAP HCM is a solution that I recommend. It is a good product, but if it were more configurable and you did not need to develop as much code then it would be better.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
NontokozoKunene - PeerSpot reviewer
Professional Officer at a educational organization with 1,001-5,000 employees
Real User
Top 20
May 12, 2024
Enables us to understand the employee processes from hiring to departure
Pros and Cons
  • "Sometimes, employees may have pending requests that need approval, so you should check those and clear any errors to ensure smooth processing."

    What is our primary use case?

    I learned SAP through a structured program, which laid the foundation for deeper engagement with Android development. SAP HCM is a vast platform offering ample opportunities for exploration and learning. It is easy to use and easy to learn.

    How has it helped my organization?

    Sometimes, employees may have pending requests that need approval, so you should check those and clear any errors to ensure smooth processing.

    What is most valuable?

    It's highly flexible, allowing you to understand the employee processes from hiring to departure. Additionally, you can access comprehensive information. It essentially structures the employees and their data to achieve organizational goals efficiently.

    What needs improvement?

    If SAP could streamline the onboarding process directly, it would be more efficient.

    For how long have I used the solution?

    I have been using SAP HCM for three years. I'm working under the HR system checking employee and personal data for employees.

    What do I think about the stability of the solution?

    I rate the solution’s stability a ten out of ten.

    What do I think about the scalability of the solution?

    200 people are using this solution.

    I rate the solution’s scalability a ten out of ten.

    Which solution did I use previously and why did I switch?

    SAP HCM isn't always a standalone solution for recruitment. I also utilize Workday, which serves us well. When we hire someone using a platform different from ours, it integrates into SAP HCM. Then, we manage the data and verify if the employee was hired correctly, including personal data, background checks, and bank details. It doesn't facilitate much employee engagement. We are assigned to manage the data equipment via FedEx.

    How was the initial setup?

    The initial setup is easy and takes a day to complete. It was done in-house.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive.

    What other advice do I have?

    You can use SAP HCM to streamline your organization's payroll processes. Integration is complicated if you want to integrate it with different teams.

    I recommend the solution.
    Overall, I rate the solution a ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    SAP HCM
    December 2025
    Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
    879,768 professionals have used our research since 2012.
    Andrews Raj - PeerSpot reviewer
    Vice President at a tech vendor with 1,001-5,000 employees
    Real User
    Top 5
    Jan 30, 2024
    A stable solution that provides good reporting and can be used for payroll and core HR
    Pros and Cons
    • "We are satisfied with the reporting by SAP HCM."
    • "We find some challenges in the integration between SAP HCM and SAP SuccessFactors."

    What is our primary use case?

    SAP HCM is used for payroll and core HR.

    What is most valuable?

    We are satisfied with the reporting by SAP HCM.

    What needs improvement?

    We find some challenges in the integration between SAP HCM and SAP SuccessFactors.

    For how long have I used the solution?

    I have been using SAP HCM for nine years.

    What do I think about the stability of the solution?

    SAP HCM is a stable solution.

    What do I think about the scalability of the solution?

    SAP HCM has very good scalability. Our clients for SAP HCM are enterprise businesses.

    I rate the solution an eight out of ten for scalability.

    How are customer service and support?

    Sometimes, we get fast responses from the solution's technical support. However, the technical support team's response time is sometimes very slow.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    Implementing the solution in core HR and payroll for managed services and employee-managed services is not straightforward.

    On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a four out of ten.

    What other advice do I have?

    I rate SAP HCM an eight to nine out of ten for its user experience and ease of use when navigating HCM modules.

    Overall, I rate SAP HCM an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Team Leader at a tech services company with 1,001-5,000 employees
    Real User
    Jan 3, 2024
    Offers superior functionalities, and has an overall superior package

    What do I think about the stability of the solution?

    The system has demonstrated high stability over the years, with no significant downsizing periods.

    What do I think about the scalability of the solution?

    The cost is contingent on scalability. If you're seeking consultant-level insight, it involves a comprehensive HCM package rather than just managing at the employee level. Scalability is crucial, with consultants providing the necessary resources, expertise, and training to elevate teams efficiently—at a lower or higher level. In my company, which uses SAP HCL, maintenance involves overseeing four users at my level, including three team members, one of whom is a two-year female employee. Additionally, there's one consultant and two employees at the certificate level. Looking at the entire organization, I manage maintenance for sixteen thousand users.

    How are customer service and support?

    Technical support through Telstra is available for SAP ERP, particularly for creating custom objects in SAP HCM when standard functionality falls short. The responsiveness of technical support depends on the complexity of the task. Simple workflows may have a quick resolution, while intricate processes, like complex triangular workflows, may take longer. The resolution time is influenced by both task complexity and technical team availability. In SAP implementation, a well-defined process can result in swift technical support integration, but more complex processes, such as those in SAP SCM, SAP M, and SAP Finance, may require more extensive collaboration with the technical team.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Our organization transitioned from Oracle TIN to SAP HCM due to SAP's superiority in providing comprehensive business solutions. While I focused on web development using Java and C++, the comparison revealed that Oracle lacked integration with our department. SAP's ERP system, serving as the main system for the entire organization, offered superior integration across departments compared to Oracle. 

    The decision to switch was driven by SAP's cohesive solutions, superior functionalities, and overall package, addressing the limitations we faced with Oracle's inability to seamlessly connect different facets of our operations. The move to SAP HCM aligned better with our organization's objectives for an integrated and comprehensive ERP system.

    What about the implementation team?

    The deployment time for SAP largely relies on your preferences. If you aim for a quick deployment, that's achievable, but if you prefer a more gradual approach, that's also possible. Typically, it depends on four to five people and the number of modules in use within the organization, usually ranging from five modules. In such cases, a minimum of eight to nine people may be involved in the deployment pro

    What's my experience with pricing, setup cost, and licensing?

    The cost varies depending on the specific requirements. It is adaptable to the needs of the user – a higher package for extensive requirements and a lower package for more modest needs.

    What other advice do I have?

    Overall, I would rate it seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer938739 - PeerSpot reviewer
    CEO at a consumer goods company with 1,001-5,000 employees
    Real User
    Nov 23, 2021
    Support large user numbers, easy to manage, but price could improve
    Pros and Cons
    • "SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features."

      What is our primary use case?

      We use SAP HCM as a human resources management system for tasks, such as payroll and attendance.

      What is most valuable?

      SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features. 

      It can be integrated into any platform and is very secure. It's very difficult to access SAP's database, and if anyone tries to log in, his computer's name and password amongst other information will be saved in the system. We can integrate your fingerprint in the system to automatically log in to the system. The integration is very good with other applications.

      For how long have I used the solution?

      I have been using SAP HCM for approximately six years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      SAP HCM is scalable, the client can modify according to their needs.

      We have approximately 500 people using this solution.

      How are customer service and support?

      The support has been very good.

      How was the initial setup?

      You can implement SAP HCM in three months minimum, and if you need more customization, then it can take more time.

      What about the implementation team?

      We have up to thirty engineers available to do the implementation and maintenance of the solution. The size of the deployment dictates how many engineers we will need.

      What's my experience with pricing, setup cost, and licensing?

      The solution is a little expensive and we are charged per user for the license. The solution can be paid monthly or annually.

      What other advice do I have?

      I rate SAP HCM a seven out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1646067 - PeerSpot reviewer
      Executive Director at a tech services company with 201-500 employees
      Real User
      Top 20
      Aug 12, 2021
      A scalable solution with good technical support
      Pros and Cons
      • "The technical support is quite good."
      • "It would be nice if the solution migrated to S/4HANA."

      What is most valuable?

      We find all the features to suit our needs. 

      What needs improvement?

      It would be nice if the solution migrated to S/4HANA, although this is not an immediate need of ours.

      For how long have I used the solution?

      I have been using SAP HCM for five or six years. 

      What do I think about the scalability of the solution?

      The solution is quite scalable.

      How are customer service and technical support?

      The technical support is quite good.

      Which solution did I use previously and why did I switch?

      We did not work with other products prior to going with the solution. 

      How was the initial setup?

      As with all solutions, we found the initial setup to be complex but, with time and use, it became easy. 

      What about the implementation team?

      We have an internal team that is responsible for maintenance. 

      What's my experience with pricing, setup cost, and licensing?

      I cannot comment on pricing, as this is not within my purview. 

      What other advice do I have?

      The solution is quite good as a business product, useful.

      We are satisfied with the solution. 

      There are 300 people utilizing the solution in our company. 

      We are talking about a very friendly product, which sets an industry standard. 

      The interface with biometrics is good. It works well. 

      I rate SAP HCM as a seven or eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1466862 - PeerSpot reviewer
      Manager Finance at a tech services company with 1,001-5,000 employees
      Real User
      Apr 21, 2021
      Stable and scalable but is fairly expensive
      Pros and Cons
      • "We've found that the solution has the capability to scale."
      • "The solution is rather expensive."

      What is our primary use case?

      We primarily use the solution for automating HR processes.

      What is most valuable?

      The product has been very stable overall.

      We've found that the solution has the capability to scale. 

      What needs improvement?

      The solution is rather expensive.

      I'd like to see the solution offer even more stability in future releases.

      For how long have I used the solution?

      We have been on the solution for many years. We started using it originally in 2013. 

      What do I think about the stability of the solution?

      The stability of the solution is pretty good overall. It's reliable and the performance is good. It doesn't crash or freeze. There are no bugs or glitches. It's good.

      That said, stability is an area that can be constantly improved upon.

      What do I think about the scalability of the solution?

      The scalability of the solution is okay. It's possible to expand it. that's not a problem.

      We have about 20 to 30 people using the product within our organization.

      We do not plan to increase usage. We are not planning to continue to use it at all. We are moving away from it entirely.

      How are customer service and technical support?

      I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are knowledgeable enough about the product. I can't give any insights due to my lack of experience dealing with them directly.

      Which solution did I use previously and why did I switch?

      While we are currently using SAP HCM, we are in the process of scrapping it and moving over to SAP SuccessFactors.

      What's my experience with pricing, setup cost, and licensing?

      I do not have very good knowledge of the pricing itself. It's not an aspect of the solution I directly deal with. However, it's my understanding that the cost is quite high.

      What other advice do I have?

      I would rate the solution at a six out of ten. 

      We're actually moving away from it currently, and are in the process of doing so right now.

      I would not necessarily recommend the solution to other users or organizations. There are other options on the market that may be more suitable.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Applications Specialist at a logistics company with 501-1,000 employees
      Real User
      Nov 19, 2020
      Good personnel administration features, but the setup is complex and it should be more user-friendly
      Pros and Cons
      • "The most valuable feature is the Personnel Administration."
      • "The speed of technical support can be improved."

      What is our primary use case?

      The primary use case is as an HR and payroll system that is used to manage our organization.

      What is most valuable?

      The most valuable feature is the Personnel Administration.

      What needs improvement?

      The Time Management feature is not very user-friendly.

      The speed of technical support can be improved.

      The configuration requires somebody with technical know-how, and it would be better if it were easier to do.

      For how long have I used the solution?

      We have been using SAP HCM for two years, since 2018.

      What do I think about the stability of the solution?

      This is a stable product.

      What do I think about the scalability of the solution?

      SAP HCM is scalable.

      How are customer service and technical support?

      I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.

      How was the initial setup?

      The initial setup is complex. The deployment took between six and eight months. It is not an instant process.

      What about the implementation team?

      We used consultants to assist with the deployment.

      What other advice do I have?

      This is a product that I can recommend. 

      I would rate this solution a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user