HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
Real User
Top 5
Comes with easy reporting capabilities, which allows to generate reports for management meetings and auditing purposes
Pros and Cons
  • "The tool's most valuable features for our HR operations include easy reporting capabilities, which allow us to generate reports for management meetings and auditing purposes. Additionally, it supports appointment preparation and processing benefits."
  • "SAP HCM cannot integrate with other third-party applications. One of the drawbacks we encounter with SAP HCM, specifically in payroll management, is the limitation regarding changing payroll areas within the same month. For instance, if an employee transitions from staff to non-staff status during the month, we face difficulties because the system doesn't allow us to change the payroll."

What is our primary use case?

We use the product for benefits and payroll. 

What is most valuable?

The tool's most valuable features for our HR operations include easy reporting capabilities, which allow us to generate reports for management meetings and auditing purposes. Additionally, it supports appointment preparation and processing benefits. 

What needs improvement?

SAP HCM cannot integrate with other third-party applications. One of the drawbacks we encounter with SAP HCM, specifically in payroll management, is the limitation regarding changing payroll areas within the same month. For instance, if an employee transitions from staff to non-staff status during the month, we face difficulties because the system doesn't allow us to change the payroll. 

We encounter issues related to employee repatriation, especially when individuals return within a two-year timeframe. The system sometimes picks up previously processed data, complicating the repatriation process. As a result, we often have to find workarounds to address these issues. These challenges may stem from our system configuration, but we're still investigating to determine the exact cause.

For how long have I used the solution?

I have been using the product since 2014. 

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SAP HCM
March 2024
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What do I think about the stability of the solution?

I don't always find SAP HCM to be stable. Sometimes we encounter issues that we thought were resolved, but they resurface. It may be due to our configuration, but we do experience these issues from time to time.

Which solution did I use previously and why did I switch?

We use SAP SuccessFactors for recruitment and performance marketing. 

How was the initial setup?

The tool's deployment and installation can be complex because numerous adjustments are required to tailor it to our needs. For instance, when processing education grants, it takes considerable time to customize SAP to suit our purposes due to our various requirements.

Maintaining SAP is generally manageable, but we sometimes need assistance from external contractors to handle tasks that we cannot manage internally.

What other advice do I have?

I find the reporting satisfactory. The quality of reports depends on the data input, particularly the master data. However, I am optimistic about transitioning to newer tools like SuccessFactors, which can integrate with other systems outside SAP. I rate the tool a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HR Intern at Pakistan State Oil Company Ltd
Real User
A scalable solution that can be used to manage employee data like performance and payroll
Pros and Cons
  • "All our employee data, like performance and payroll, is managed through SAP HCM."
  • "SAP HCM's long and tedious transactions can be improved."

How has it helped my organization?

With SAP HCM, decision-making is very helpful. Every data that's related to our employees is stored in the solution. We are an organization of over 2,000 employees, and the solution has helped to maintain a database for everyone.

What is most valuable?

All our employee data, like performance and payroll, is managed through SAP HCM.

What needs improvement?

SAP HCM's long and tedious transactions can be improved.

For how long have I used the solution?

We have been working with SAP HCM since 2004.

What do I think about the stability of the solution?

We have never faced any stability issues with SAP HCM. We have an on-premises system and never faced any server issues or technical glitches.

What do I think about the scalability of the solution?

SAP HCM is a scalable solution.

How are customer service and support?

SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or customization we wanted in the system, happened as soon as the request was made.

How would you rate customer service and support?

Positive

What other advice do I have?

The system is now becoming outdated because it involves all the transactions and is very detail-oriented. We want to move towards the cloud solution they're offering.

The solution's maintenance happens weekly for us because we have a lot of customizations done in the system. We're directly in contact with the SAP facilitation team, and they do it for us, the local partners in Pakistan.

Before choosing SAP HCM, users should consider the transaction time, how the data is being configured, and how the data or report generation comes out for them.

Overall, I rate SAP HCM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP HCM
March 2024
Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP
Real User
Top 5
Helps maintain employee records, payroll and timesheet and includes SAP SuccessFactors
Pros and Cons
  • "The tool's best feature is SAP SuccessFactors."
  • "SAP HCM needs to improve its UI."

What is our primary use case?

SAP HCM helps maintain employee records, payroll, timesheet management, etc. 

What is most valuable?

The tool's best feature is SAP SuccessFactors. 

What needs improvement?

SAP HCM needs to improve its UI. 

For how long have I used the solution?

I have been working with the product for seven to eight years. 

What do I think about the stability of the solution?

Oracle HCM is stable; I rate it a seven out of ten. 

What do I think about the scalability of the solution?

The solution is scalable, and my company has more than 40,000 users for it. 

How are customer service and support?

We inform our in-house technical team about the issues. 

How would you rate customer service and support?

Positive

What other advice do I have?

SAP HCM is easy to maintain, and I rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP Delivery Manager at Tec Grato
Real User
Top 5Leaderboard
A feature-dense enterprise-level solution that you can modify to suit your needs
Pros and Cons
  • "We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on."
  • "There are already success factors for the cloud solution which cannot be integrated into S/4 HANA."

What is our primary use case?

We have different structures dealing with the enterprise, starting with enterprise structure, employee structure, payroll structure, and other structures in SAP Human Capital Management. We make these structures in SAP HCM and deal with organizational management and other information related to personnel administration, management, payroll, and personal actions. HR deals with different master and permanent data aspects. The administration aspects, the different functionalities, and the processing features in the personnel administration are necessary to define default values and business authorizations like decision-making. Other use cases include personnel calculation rules and different schemas, sub-schemas, rules, recruitment, e-recruitment, and time management, including positive and negative time management. SAP HCM is also important for payroll processes, including country-specific payroll. Training for event management is also a sub-module to prepare candidates for training events and event management, booking events at the company's internal cost. SAP HCM also covers employee and manager services. Along with that, integration interfaces, and human resources are reporting.

What is most valuable?

We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on.

What needs improvement?

What cannot be facilitated through the product's standard functions can be done through development. Success factors also come into the picture in the new cloud management aspect and integrations. For instance, S/4HANA. The two aspects are development, with reports, interfaces, conversion, enhancement, prompts, and smart forms. The reporting aspect covers employee and manager self-service, anything the employee can do. Then there are already success factors for the cloud solution which cannot be integrated into S/4 HANA.

For how long have I used the solution?

I have worked with SAP HCM for about ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution has chain management, so it is scalable and climbing up. Some of my clients are smaller and medium-sized businesses, while others are enterprises.

How was the initial setup?

The initial setup is not difficult. The time we take to deploy the solution depends purely on the project's scope, size, and budget. On average, it could take one to two years, but sometimes it can take longer or less time.

What was our ROI?

I have seen a return on investment. In the long run, I need to check the depreciation. After calculating the depreciation on the cost of this solution, I can count the return on investment. Based on what the client invested in the project, SAP HCM is stretching as per their business process while minimizing their wastage. And as per the decision-making, clients can save a lot of revenue.

What's my experience with pricing, setup cost, and licensing?

The solution is cheap. Suppose a client can afford to purchase their software and hardware on-premises, even if it's expensive. In that case, that's okay because they can afford their agenda, which is an on-premises installation for security. And some clients who cannot afford the same, but allocate it to a business expansion, can choose either a private cloud or public cloud, sometimes operating in a hybrid mode. Some clients can pay a subscription if they want to go for a certain route.

What other advice do I have?

Now and then, SAP changes as per the requirement. Earlier, it was ECC, and some clients still run on databases with limited aspect software. In 2012, they came up with S/4HANA. I'm comfortable with the previous one and the new one, S/4HANA, including on-prem and on the cloud.

I rate the solution a ten out of ten because clients have received a return on investment.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Ahmed_Kamal - PeerSpot reviewer
IT Infrastructure Supervisor at Gieco
Real User
Top 20
Challenges in deployment, particularly related to configuration and implementation
Pros and Cons
  • "It is a pretty stable solution."
  • "It was difficult to deploy. There were challenges regarding configurations and implementation. So, we had a lot of issues."

How has it helped my organization?

It didn't go live with it.

Sap HCM is not a flexible solution to meet our requirements.

What is most valuable?


What needs improvement?

There are several issues with GuI, and it's not easy to use. Additionally, it requires a significant amount of configuration, and we haven't been able to find anyone who can meet our specific data configuration needs. But the major issue it's a really old fashion app. We are in 2023, there is no need to use an app that looks like this.

For how long have I used the solution?

It's been around two years now. We already had SAP in our company, and we already were working with a partner to finalize all the configurations, but it didn't succeed. So it's not working yet.

What do I think about the stability of the solution?

It is a pretty stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. For other modules, it's around 100 to 200 users in my company. We had 12 administrators.

How are customer service and support?

The customer service and support team is okay for all modules. But for HCM, we couldn't find a dedicated consultant to assist us.

How would you rate customer service and support?

Negative

How was the initial setup?

It was difficult to deploy. However, it has already been deployed, but there were challenges regarding configurations and implementation. So, we had a lot of issues.

The setup took around one year. Because configuration included our requirements and making the rules, ensuring compliance with insurance rules and governance tools. It's like insurance policies in Egypt or something similar that may affect the SAP HCM system.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

The pricing is really high. Compared to Odoo, it's very high. However, if you already have the other modules, it's okay. But SAP will cost you a lot of money.

Which other solutions did I evaluate?

We are looking to switch to Odoo. It seems easy to use. It is very, very easy to use and configure according to our requirements.

What other advice do I have?

I don't recommend implementing SAP HCM. It's not good at all. Overall, I would rate the solution a three out of ten. It is primarily due to complexity, configuration, and pricing. 

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Arsala Abbas - PeerSpot reviewer
SAP HCM / SF Consultant at a computer software company with 1,001-5,000 employees
Consultant
Top 10
It's a good solution for payroll processing and live support is always available
Pros and Cons
  • "Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules."
  • "The talent modules are lacking in HCM, so I would recommend switching to SuccessFactors for talent management, but HCM excels at time management and payroll."

What is our primary use case?

This is an ERP product organizations use for running their HR. I'm an SAP consultant for the HCM module implementing the product for multiple organizations. We use SAP SF modules for talent management, and I am currently using SuccessFactors for work performance and goal management.

What is most valuable?

Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules.

What needs improvement?

The talent modules are lacking in HCM, so I would recommend switching to SuccessFactors for talent management, but HCM excels at time management and payroll. 

For how long have I used the solution?

I've been using for I think four years.

What do I think about the stability of the solution?

I rate SAP HCM 10 out of 10. 

How are customer service and support?

I rate SAP technical support nine out of 10. They're always available via live expert chats whenever we get stuck.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate SAP HCM eight out of 10 for ease of setup. Deploying SAP HCM is easy for us, and we have experience implementing it for multiple organizations. When we first implemented HCM, we needed to spend some time studying tutorials, manuals, and knowledge bases. Now we are experienced, and we can implement any SAP process an organization needs. It's easy to adjust the configurations as needed.

What's my experience with pricing, setup cost, and licensing?

I believe HCM is a little expensive, but I don't know the exact price because I'm involved with the sales team. However, I think the price must be reasonable because many organizations are migrating their current ERPs to SAP. It's excellent software, and the price is competitive.

What other advice do I have?

I rate SAP HCM 10 out of 10 for the current processes we are using. It's a complete module, and we have already migrated the talent management functions to SuccessFactors. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner / Integrator
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Dave Dumeni - PeerSpot reviewer
Project Manager at Telecom Namibia
Real User
Allows us to do all of our HR management processes, including payroll and personal administration
Pros and Cons
  • "Technical support is excellent."
  • "The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions."

What is our primary use case?

We basically use the solution to do all our HR management processes. That includes our payroll processes and our personal administration. We use time management as well as recruitment processes on the system.

The solution is deployed on-premises.

What needs improvement?

HCM is actually moving over to the cloud, which is Success Factors or S/4HANA.  It's a better solution than the current platform because the current platform is quite rigid and not as flexible and end-user friendly as other HR solutions. 

This is a transaction driven type of system, whereby a user actually has to know or understand a certain transaction code.

If they have no idea, they will not be able to do anything. From that perspective, there are a couple of drawbacks. The solution is of course not as flexible. It's more than an application. It was the best back then, but things have evolved and technology has evolved significantly. People want easier to work with applications.

The graphic user interface could be improved. It's not for a use of 20. I think the most improvement will be on the front-end than the back-end.

For how long have I used the solution?

I have been using this solution for over 12 years. I am using version ECC 6.0.

What do I think about the stability of the solution?

SAP HCM is stable.

What do I think about the scalability of the solution?

It is scalable. We have approximately 1,300 employees in our organization. They are using the system either directly or indirectly. Indirectly in the sense that we have the employee portal, where the employees actually use the self-service portal and can do their own things, like leave applications. Almost everyone in the organization uses the system, but of course in a different way.

Right now, we don't have any plans to increase usage in the future.

How are customer service and support?

Technical support is excellent.

How was the initial setup?

Initial setup was complex. On a scale of one to five, I would give it a four.

It normally takes over a year to implement these types of solutions. 

What about the implementation team?

We used the SAP partner for deployment. Our experience was quite good.

What other advice do I have?

I would rate this solution 8 out of 10.

The current solution is phasing out. If you are purchasing it, then it shouldn't be for long-term usage. I think SAP has customers' usage up to 20 or 25 for the current platform, by which everyone needs to upgrade to their newer versions or newer applications. Otherwise, if you are planning to implement HCM in the current type of module and version, then you actually are not doing justice to yourself. I would advise that you go for Success Factors, which has a fresher look and maybe some other tools that are available.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Fachlul Infithar - PeerSpot reviewer
IT PMO at PT. Bank Tabungan Negara
Real User
Top 20
It simplifies everything for human capital management and is stable and scalable
Pros and Cons
  • "It simplifies everything for human capital management, and all users can do self-enrollment for leaves and those kinds of things. The employee self-service feature is quite a powerful feature for me. You can install it on your mobile phone or iPad and do your employee service activity there."
  • "I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem."

What is our primary use case?

I used it for learning and talent management, employee self-service, and the n2n process for HRIS.

What is most valuable?

It simplifies everything for human capital management, and all users can do self-enrollment for leaves and those kinds of things. The employee self-service feature is quite a powerful feature for me.

You can install it on your mobile phone or iPad and do your employee service activity there.

What needs improvement?

I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that.

The talent management feature can be improved. It is currently very simple in SAP HCM. 
SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem. 

For how long have I used the solution?

I have been using this solution since 2014. 

What do I think about the stability of the solution?

It is quite stable because we run it on the IBM AIX platform, which is quite powerful. The CPU allocation is maintained by us. We use the DB2 database. In terms of power, machine performance, and availability, it is quite stable.

What do I think about the scalability of the solution?

It is definitely scalable because we have an on-premises solution. It is very simple to add memory, processor, or disk capacity.

How are customer service and technical support?

We got the principal support from SAP. We also have support from a business partner to do all the implementation and maintenance. We don't have any issues related to support.

Which solution did I use previously and why did I switch?

I am also using SuccessFactors. SAP HCM has got talent management, but it is not as detailed as in SuccessFactors. In terms of HR management, SAP HCM has got more features and more details than SuccessFactors.

How was the initial setup?

It is totally customized. The full deployment or rolling it out fully takes one to two years.

What's my experience with pricing, setup cost, and licensing?

SAP is expensive, but if you're using the product, then the expensive product becomes inexpensive. Considering its performance and features, I find it quite reasonable.

What other advice do I have?

The best thing to do is to identify whether you will need integration with other applications or solutions. If you don't look at this aspect in terms of future implementation, it will give you a hard time later on while doing the integration.

I would rate SAP HCM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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