Oracle E-Business Suite Reviews

The solution is primarily used in our financial department. It makes financial operations easier to perform.

This is a stable product that performs well in our financial department.

It requires training before you can easily use this product, so it should be easier to use. It is of moderate difficulty; not very easy and not too hard, but training is needed.

The installation could be simplified.

We have been using Oracle E-Business Suite for ten years.

This solution is stable and we plan to continue using it.

This is a scalable product and we have approximately 100 users.

We have been in contact with Oracle support and have opened tickets with them. We are satisfied with the service.

The initial setup is complex.

We outsourced for the implementation.

The maintenance is being done by our in-house group of four people.

The license is very expensive and I think that it needs to be cheaper to get a wider range of users or customers. We pay for licensing on a yearly basis.

In summary, this is a good product and I recommend it for large businesses.

I would rate this solution an eight out of ten.

Oracle E-Business Suite is a corporate business product. It has financial, logistics, HR modules, et cetera. It contains lots of modules. Thanks to this, our clients can track all of their business needs with one platform. They can also design their own business needs using this product.

Within our organization, we also use Oracle E-Business Suite. However, we are only using a small part of it, mainly for financial purposes. We don't have any logistics issues. We are consultants: we don't buy and sell products, we don't have a warehouse, et cetera. Actually, all our call centers are onsite. From a company perspective, we have only five or six users, E-Business users. It's hard to give an exact number of how many clients of ours are using this solution, but if I had to estimate, I'd say roughly 10,000 users.

It's an all-in-one solution for corporate companies. There are lots of companies already using Oracle E-Business Suite as it can cover a wide variety of use cases. It's highly customizable. It's available as open-source. As it's open code, you can see what it's doing which makes it easier to customize things. These are the advantages of Oracle E-Business Suite compared to competitive products.

Some of my clients report that the overall ease of use could be simplified. The product still uses some old technology. Some of the modules have moved to new technologies like HTML, et cetera, but there are still old components and old sequence usages which bother my customers because they are not fancy and up-to-date. They're heavy-duty machines — they're not posh. They perform heavy-duty jobs. So users entering operational data, transactional data heavily, they love it; however, management-level doesn't like the screens because they don't look fancy.

I have been using this solution for roughly 18 years.

As it's a heavy machine, it's a very stable product.

Yes, it's scalable. You can technically increase its performance by adding servers, et cetera. So it's highly scalable. I have lots of customers — both big and small companies. Some of them have only two gigabytes of data and others have 32 terabytes. It works well for both types of clients because it can easily be scaled.

Support is a never-ending process because every day, our customers need to change things around. As such, customer support is never-ending. They ask for reports, or they need a new sequence, etc. So it's just a never-ending process.

We have an operational team for technical support. They don't work onsite, unlike the consultants. They are a team of six or seven people. They typically work in an office, but due to the pandemic, they work at home. 

Oracle Analytics is totally different from Oracle E-Business Suite because one of them is a reporting tool and the other one is just a generation tool. One of them has a sequence where you enter operational and transactional data using a sequence or integrations, et cetera. You collect data with Oracle E-Business Suite. And you use Oracle Analytics to repost them. So they are two different products.

Oracle Cloud is nice. With on-premise products, people usually emphasize the setup time. The main difference between cloud and on-premise products is you don't have to provide service and you don't have to scale your service according to your needs. When it's on the cloud, it's easy to scale.

Also, the cloud version of Oracle has new functionalities available. Oracle made an investment with the cloud version and they implemented customer needs and customer requests surrounding features that would benefit them — on the cloud, not on-premise.

So the cloud product is highly functional compared to the on-premise version. That's the main difference between the cloud and the on-premise solution.

Yeah, the initial setup is highly straightforward. It takes four or five days to install. Once we installed it, we made a copy and started using it. The first installation takes time — four or five days. Then, using the same installation, with cloning, it takes only one or two days, maximum. So it's easy to install.

Regarding a deployment team. It depends on the project. For instance, for a big-sized financial company, I need two or three financial consultants. If it's for a logistics company, I need, again, two or three logistic consultants. If it's for a small or mid-sized company, one consultant is enough to implement the project. However, these functional consultants, because they set up the system according to business needs, they need technical support. So we have a technical support team for customization, et cetera. Five or six technical consultants is good enough, usually. If there are lots of integrations, et cetera, I need a technical team of 10 people team.

Currently, we have three projects going on now. Two of them are upgrade projects and we have five consultants involved in each project. One of them is a scratch project, an implementation project. We have 15, 16, 17 people working on that project.

Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year. 

I would recommend Oracle E-Business Suite to other potential users. Overall, on a scale from one to ten, I would give this solution a rating of eight.

We expect some additional features, of course. We are located in Turkey and there are many tax legislation rules, et cetera. There are so many binding processes that make customizing this product for Turkish districts complicated. For instance, it's easy to customize products for Japan, Kuwait, and Germany because their tax rules are not very complex. But in Turkey, tax rules are really complex and change every month. The government changes everything all the time. Adapting the product to these changes is not easy.

We primarily use the solution mostly as the ERP system at the moment.

The ease of use is the solution's most valuable aspect. The user levels are easy to take on. 

Everyone in the company is quite used to the Oracle functionality. 

It's easy when you want to integrate certain solutions that are being developed. When adding modules, the process is quite seamless.

The initial setup was pretty easy.

We are in Zimbabwe. At the moment we are having challenges with foreign payments. The pricing for us is quite high due to the exchange.

We wanted a fully-fledged solution that has got payroll, HR, finance et cetera, basically everything finance and administration we'd like to see sustainability management. This solution doesn't offer exactly what we need all in one package. We want to upgrade, therefore, we're currently seeing what else is on the market to see if there are competitors that have the kind of full packaging we require.

There's an issue with business process automation. I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation. That is what is lacking right now. I have seen Microsoft, for example, really work well when it comes to process automation.

I've been using the product for about six years at this point. I started using the solution around 2014 if I recall correctly.

The version we are using is extremely stable. We've found it to be a reliable product. There aren't bugs or glitches. It doesn't crash or freeze. We haven't had to engage with technical support on any issues as it just seems to run very well.

The solution offers good scalability depending on the setup. Since we have an on-prem product, we have a big data center. In terms of the database replication, I think maybe it was more expensive. We didn't have to deploy an active/active setup on the DB side. 

We haven't really needed to reach out to technical support. That's a testament to how well this product runs. 

That said, in the past, I recall dealing with them, and for the most part, they were great. There were a few issues they were a bit slower to respond to, however, overall, as I recall, they were good.

When you are running a business you want a faster turnaround time. However, there are also some issues where they will be operating within their SLA, be it 24 or 48 hours. Still, sometimes you just need those quick turnarounds, such as maybe one or two hours, to get things done.

We did not find the initial implementation to be complex. It was rather straightforward. As time went on there were some little customizations being made, however, it was just rather straightforward in general. We didn't struggle with the implementation at all.

The pricing for us, being based in Zimbabwe, is expensive. The exchange is not so good. While we have some constraints now, we don't foresee this being an ongoing problem.

Although we don't have an imperative to move solutions, we are looking at other options to see what is available on the market.

We are just customers and end-users. We don't have a business relationship with Oracle.

I would recommend the solution to other organizations.

Overall, I would rate the solution at an eight out of ten. We've been largely happy with the product's performance.

I am a system analyst and database supervisor. I prepare the reports and take the reports from the system. 

We are mainly using this product for HR and finance. We also use it a little bit for supply chain. We are using a legacy version of this product.

It is scalable. 

We don't like Oracle EBS because it is very old. Nowadays, all the systems are on the cloud and web-based. With Oracle EBS, you need a huge setup before installing it. You need a lot of servers. There are a lot of problems and bugs in the system. We have to move from Oracle EBS to another system. In terms of improvements, it can have better training for end users and better support.

We have been using Oracle E-Business Suite in some divisions since 2014.

It is stable because we already know where are the problems and errors. So, we are able to handle it manually, but this is not healthy at all.

It is scalable. We have around 1,000 users. 

We didn't use their technical support because we didn't pay for the license for support.

I am not responsible for installation or setup. You need a huge setup and a lot of servers before installing it.

Its implementation was very difficult. We used an implementer, but he was bad.

I would recommend this solution but with good implementation from the beginning. After implementation, you can build whatever you want. You can create any flow.

We will continue to use this solution because we have the system license, but we will eventually move from Oracle EBS to another system. We are trying to go to HCM Fusion, but we have some problems with the management. That's why we haven't moved to Fusion.

I would rate Oracle E-Business Suite a seven out of ten.

I am a consultant and I work with Oracle E-Business Suite to assist my clients with financials and supply chain management. I help with the implementation of these models.

My clients buy licenses from Oracle and they have to configure the system. I am one of the functional analysts that work with CPAs and other technical people to implement the system.

One of our recent clients was a bank in Montreal and it was a very good experience. It took us a year and a half to implement.

The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting.

The procurement-to-pay (P2P) process is something that we work a lot with.

It is difficult to get answers from technical support right away.

I have been working with this product for 18 years.

Oracle has been on the market for many years and it is really stable.

It is really scalable and customizable.

The technical support is good, although sometimes it is very difficult to get an answer from them right away. You have to send them all of the log files so that they can fix the problem.

I have also worked with Fusion, which is a combination of Oracle products combined together on the cloud. They did a great job of taking the best features from PeopleSoft, Siebel, and other Oracle products to create Fusion. It has a lot of features, although I find that clients don't use it to 100% capacity. I see some clients buy the license but they can't use it because they don't know how to.

It is not easy to set up a project.

We do workshops with the clients and all of their departments to find out the business processes that they have. We then try to match these processes with the features we have in Oracle and if there are any gaps, we try to customize the system to answer their business processes. Or, we try to convince them to change the way they work so it matches what Oracle is bringing. It may take a year, or sometimes a year and a half to be implemented. However, it does answer a lot of business problems.

This product is more expensive if you compare it to SAP.

Oracle E-Business Suite can be compared to SAP. It is a little more expensive and takes longer to implement projects. I would say that on average, it takes nine months to implement a project in SAP, whereas it might be a year with Oracle.

The suitability of this product depends on the requirements. For example, if somebody is starting from scratch and are looking for a new ERP, I would advise them to adopt a cloud solution like Fusion.

On the other hand, if they are already using the E-Business Suite then I suggest upgrading it and continuing with the same infrastructure.

I would rate this solution an eight out of ten.

We implement the support. We are using this solution for a couple of things. We have customers from various sectors, such as the manufacturing sector, sales sector, service industry, and hospitality industry. We've been using Oracle E-Business Suite in these areas. 

Their great technical support is one of the most valuable features. 

It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.

We have been using Oracle E-Business Suite for the last two and a half years.

There are no issues with stability and scalability.

Technical support from Oracle has always been great. We have never faced any issues when it comes to anything related to technical support from Oracle. In fact, there have been times when they went the extra mile to support us. 

The initial setup is neither too complicated nor too simple. If you are experienced, it doesn't take too long.

We are satisfied with the pricing of Oracle E-Business Suite. Pricing is pretty much okay if you consider the products and the service that you are getting. A quality product never comes at a cheap price. Oracle is costly, but they support you. If you are looking for pricing, then I would say not to go for Oracle.

Performance-wise and support-wise, everything is fine. I don't see any challenges.

I would rate Oracle E-Business Suite a nine out of ten. It just needs to be a bit more user friendly. 

We use the solution in a variety of ways via modules. There are parts for employees and other areas for services. On top of that, we have modules for supply chains. We have modules for human resource management, and financial as well as for retail and inventory.

The solution has helped the organization in a multitude of ways. For example, it has really helped with the way we manage retail orders. The automation of retail and dealer order management has helped us a lot. It is one big use case that's a good example of the transformation that's possible with this product. Previously, the order management was manual. Currently, it has been automated to such a degree that a dealer can simply go to a portal, and actually make a payment. The payment reflects right in the system. After making the payment in the system, the dealer is able to make an order. Within a matter of 10 to 20 minutes, he has his stock. There's an integration between the dealer self-service system to the ERP to inventory and even to the warehouse. Everything surrounding that is fully automated, thanks to Oracle Release 12.

The most valuable aspect of the solution is the employee self-service.

The order management is excellent.

I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.

The solution needs full cloud netting.

I've been using the solution since I joined the company. It's been about seven or so years now.

The solution is stable. So far we've not had a priority one or priority two incidence from Oracle E-Business. There aren't bugs or glitches. It doesn't crash or freeze. So far so good. I'd describe it as reliable at this point.

The scalability of the solution is good. If a company needs to expand the solution, they should be able to do so.

Our company has between 5,000 to 10,000 users if you factor in the dealers and the employees together. Our average employee count is 6,000. That's employees alone. On top of that, we have dealers who are around 3,000. Adding both groups together, you are looking at somewhere between 6,000 and 10,000 users.

The solution technically is supported well both from Oracle, who is the owner of the solution, and IBM, who is the integrator. I cannot complain. So far, we're quite satisfied with the technical support offered by both companies.

When I joined, the company was on a previous version of Oracle. One of the first tasks I handled when I joined I was to head up the upgrade project. It's a solution that's been used from the beginning, or, at least that's my understanding.

I wouldn't describe the initial setup as straightforward. It's very complex. Even Oracle themselves would say that this solution has the most complex implementation of their products. It might even be one of the most complex in the world.

Deployment took almost one year. This was due to the fact that the analysis design alone took almost six to seven months. Implementation and testing alone took another five or so months. 

We used an integrator and a consultant to assist us in the implementation. The consultants were from Oracle and the integrator was IBM. We needed them both due to the complex nature of the setup.

Our relationship with Oracle is simplly one of supplier-customer relations.

This solution is deployed in our organization on credit in two sides active-active.

What I would tell other companies considering the solution is this: first, they need to know that it is an expensive solution. It's very expensive and therefore could only be affordable for companies that have a given level of revenue. 

Beyond that, I would say Oracle needs to be a fit for future use in terms of being cloud-native. Organizations should ensure their solution can run on other public cloud providers other than Oracle themselves. They need to have their permission that it can be deployed in AWS or Azure or Google. Right now, the cloud version that they have most likely locks to Oracle cloud itself and they just need to be aware they need the option and flexibility.

I'd rate the solution seven out of ten.

Our primary use case is for order management, bills of materials, work in progress, and finance. I take care of the infrastructure in the Oracle apps. We're a customer of Oracle and I'm a system analyst.

Oracle has always been known for its finance modules and that is definitely a valuable feature. From the back-end, Oracle has been the leader forever. Also from a functional perspective, it provides us with great customization which I'm not sure is available in most of the other ERPs. In that sense it provides a great level of flexibility.

Oracle has always had one drawback and that is that it's not as user friendly as it's competitors, whether from the database perspective or switching from SAP to Oracle. The amount of administrative effort required for SAP is far less than that required for Oracle where the administration part is very tight and can be a bit of a headache. With SAP, the number of patches, bug fixes or interim upgrades are far less than Oracle which releases a lot of patches for bugs. As a head-on comparison, you get the feeling that SAP is a far more stable product. The bottom line is that the administration of the database and the application could be improved. 

There are many additional features I'd like to see. From an automation perspective, things could be improved. If you compare it with many of the competitors' products, the markets associated patent technology is highly competitive. Most other solutions are very user friendly and have such rich experience in the user interface that I think a holistic approach towards making Oracle more user friendly and usable is something I'd like to see.

I've been using this solution for about 10 years. 

It's a stable solution but Oracle releases security patches every quarter, so you need to apply them and then there are additional bug fixes with respect to the business center. The solution doesn't crash and there's no unpredictability in behavior. There's no performance issue. It's very robust when it comes to overall setup. 

Scalability has improved recently because of the many interfaces that Oracle has and many other products that it can integrate with. Even in Identity Access Manager, it has its own products. So in that sense, it's improved a lot on its scalability.

The support is good. Oracle has a global presence when it comes to support so depending on the timezone, the quality of support might vary. My experience with the Middle East is not great but when it comes to Europe, they are good. From Asia, specifically India, it can be two extremes. In general, support is good. 

The previous company that I worked for had its own ERP.  The switch to Oracle was made because it's a bigger brand with a wide array of products. Oracle is into database within application and it has a number of modules. In addition to Identity and Access Management, it has the WebLogic, SOA and its own server storage's operating system. 

The initial setup takes three or four people. One is the DBA, one is the technical guy and then we have the functional person which could be two roles; one for testing the application for its functional gain, the business process etc., and the other, who does the setups and support work. Within our company we would have more than 100 users of this product. 

Deployment is more complicated and challenging than you'd find in comparable solutions. We normally have multiple iterations for the deployment. One iteration from a DBA perspective normally takes a few days but then there's the functional part, technical part. I expect it would take two to three weeks for that.

If it's just installation of the ERP then you're looking at a few days but you need to consider the environment, amount of customization, functionality, etc. That takes about three weeks because it involves testing, functional setups, technical setups, and the DBA.

The licensing costs for E-business Suite depends upon what modules you're using, the number of users, core database components and things like that. I believe we pay around USD $100,000 annually. There are no additional costs unless you opt for additional products or components.

I briefly thought about evaluation other options, but it didn't happen because I'd already had some experience with Oracle. 

For someone who has never used Oracle, I would tell them that it's not a user-friendly application, so it takes time to get your head around it. On top of that, Oracle is mostly done in Linux and Unix which is completely command-based so from an administration perspective, it's helpful to have some experience and knowledge because it's not a walk in the park. 

Landscapes change and so do the products and services. With that perspective in mind, I would say that although Oracle is a very robust technology and a leader in certain areas, it takes time to adapt to it. Other technologies are far easier to implement but perhaps the complexity makes the job more secure and challenging.

I would rate this solution a seven out of 10.