Oracle E-Business Suite Reviews

The most valuable feature is that all the modules are tightly integrated. We have Finance, HR, Supply Chain, and others. Because they're all integrated, HR data, for example, is available in the Finance and Supply Chain modules. It's an enterprise system, so integration is the best feature that it has.

We can efficiently access data from one module in another when necessary. This provides us with transparency of data across our different business segments.

I think the main drawback and complaints are related to the UI. It needs modernization and more user-friendly-ness. Compared to other webpage interfaces, the Oracle screens are not user-friendly, so they need to improve it. I do think, however, that Oracle is spending more time with the UI of new versions, but there are so many places where they're still using old-looking UIs.

Other areas of improvement are better and more tightly-integrated reporting tools. Most reporting today is done outside of Oracle, meaning we have to buy a third-party tool. It would help us if Oracle had a better, integrated reporting product.

I have been working on it for almost 20 years.

We have no issues deploying it.

It's stable. We haven't really had issues with instability.

It's scalable for our needs and we've had no issues doing so.

Technical support is not the best and have to keep pushing. There have been a lot of times when we keep calling to get prompt support or escalations to a manager in order to get better support. This is an area that has deteriorated over time as we used to get better support. I don't know why, but with the number of clients increasing, the level of support has dropped.

The initial setup was definitely not straightforward. One reason is because we've customized the product and it's not as-is. We have so many customizations and interfaces and reports and other things, that we have to make sure that they all work with the new versions. And that takes time: for example, we did an upgrade two years ago from version 11 to 12.1.3. This was an eight-month process for us from development to testing to production. So this was a huge project.

Even when Oracle releases patches just to upgrade maybe one module, we still go through a testing just to make sure everything works. We don't just blindly put it in production because we have seen a lot of issues. We have faced a lot of issues earlier when we put up bad patches, something stops working, and then we have to fix it again. We just make sure that we test that patch before we put it.

It does the job. It's what we are looking for. It has a lot of features, and Oracle is constantly upgrading and adding things to that, so it's a solid product, but there is always room for improvement.

• Integration
• Ease of use
• API interface
• Personalization capabilities

The punch-out capabilities to other vendors e-commerce sites for shopping. The county does not need to manage catalogue content. All information is exchanged electronically including purchase orders and invoices, this automation has improved county efficiencies.

Prior to Oracle, the county procurement system was antiquated and individuals typed orders on a typewriter or filled out paper forms. Orders were faxed to suppliers and delivered to a central county warehouse that farmed out orders to departments. The county was dependent upon a 20+ year old mainframe system and there was no integration between the procurement and financial systems.

With Oracle, the county switched from paper-based purchasing to an automated solution which allows departments to place orders and receive within days or a week. The Purchasing department was centralized and allows the county the ability to better manage contracts and negotiate better prices. The purchasing operations were fully integrated with back office financial systems.

Reporting, particularly in the area of public sector encumbrances.

I've used it for 11 years.

No issues encountered.

No issues encountered.

No issues encountered.

10/10.

9/10 - there is always room for improvement. Occasionally It takes too long to work problems and there is typically an unnecessary long list of information that has to be supplied before the analyst will start work on the issue.

We previously used a custom mainframe solution that was developed in house. We switched because we wanted to leverage modern technology, with a vendor who would enhance their solution, and incorporate new intellectual property through acquisitions and/or mergers.

Oracle implementations are complex and require that the customer understands, and reviews their business processes. Often time it is difficult to revert from one configuration to another. Customer need to wisely consider things like set of books and general ledger account structure and how their business processes align with best practices and what Oracle has to offer.

We used Oracle Professional Services for our implementation. The team was extremely knowledgeable.

While I cannot provide a tangible amount for the ROI, the county has definitely seen a significant return in regards to operational efficiencies.

The county spent $8million on licenses, training, and implementation services. Oracle offers the best deals at the end of their fiscal year in June. The licensing for Oracle is very complex, and it is best to buy only what you need. Oracle, like most vendors, is not amenable to removing products that you are no longer using/need.

The county did look at SAP, but decided on Oracle E-Business.

• Make sure you document and understand your business processes and how they align with the product and best practices
• Ensure that you have a plan for governance and adoption
• Limit the number of integrations and customizations. While Oracle API’s are good, they require strong technical resources to develop. Once developed, they are very stable and require little maintenance
• Make sure you have appropriate support staff. Oracle is very complex and requires a lot of expertise to support and maintain
• Make sure you have a plan to perform and keep up with upgrades. Again, upgrades require a lot of testing and it would be nice to have a dedicated team to work on upgrades
• Look at Oracle’s road map for Oracle E-Business over the years. The strategy and road map keep changing

Oracle E-Business Suite is being used in the manufacturing industry. The solution has been good in the planning that can help financial stability. It is a good product to go ahead with.

Oracle E-Business Suite is easy to use, and we have enough resources out in the market.

I have been using Oracle E-Business Suite for approximately eight years.

The solution is stable.

Oracle E-Business Suite has been scalable.

We have approximately 1,400 using this solution. We are planning for the organic growth of the organization of approximately 500 users in a year's time.

The support from Oracle is very good.

The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running. 

ERP solutions are hard to evaluate for implementation because the process is more of a journey. When an ERP solution is implemented in an organization, it's a journey, it's not a simple out-of-the-box installation. The whole process is different from other solutions.

Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly. Additionally, support is an extra cost. The price of the solution could be reduced.

I have not evaluated the cloud version of this solution which is the latest version of Oracle Fusion. I can't say exactly at the moment what they must improve from it.

Oracle E-Business Suite is best for financial transactions, especially for finance users. With respect to material and production planning, they are quite stable and we are happy. From that perspective, I recommend Oracle E-Business Suite

I rate Oracle E-Business Suite a seven out of ten.

Looking for a comparative study on different solutions available in cloud. Pros and cons, challenges, and benefits of moving from a on-prem solutions to the cloud world. Planning required before starting.

• Better planning
• On time shipments and smart accounting
• An integrated platform with an easy of integration to a third-party system. 

Shipment planning using Oracle Transportation Management has helped for:

• Accurate freight estimation
• Faster and accurate route planning
• Tracking shipments to ensure on time delivery
• Improving the customer experience. 

Analytics, especially in terms of predictable.

More real-time visualizations, in terms of smarter dashboards and reporting competing with the speed of HANA.

For us, the most valuable feature is that we have one database, one instance; yet we operate in more than six countries across the world, so it makes it easy for us to run with a very small IT staff.

Its features are good, but I think they need to look around at the other products in the market. There are a few industry standard features which are missing from this product. We are discussing one of these with them where synchronizing calendars across different countries is a big thing.

On the reporting side, they should give financial reports more in AxelBase to filter and sort data to make it faster and easier to close the books.

The other area is definitely the support side. Turnaround time needs to be faster. They need to improve working with the end user, and asking very specific questions to help resolve an issue. People should collect different types of information before sending the problem back and forth.

As a company, we've been using it for five years.

It didn't start that way; but at this point, it's pretty stable. Don’t forget there were improvements in the reporting side, the performance side, and in the UI experience.

I would say that it is scalable.

I have good and bad experiences with Oracle support. Sometimes it's very difficult to open up an SR, to keep it open, and to get a timely answer when you need it. It feels like everything has to be marked severity 1, critical, 24/7: sometimes in order for it to get something done. They might have heard that a lot, obviously.

We often have problems if we have to cross teams. If I have a problem, and then all of a sudden they decide, "That's receivables," so now you have to open a separate ticket with receivables. Receivables work differently than everyone else, so you're going to have to prioritize it higher and make it 24/7. It can be frustrating sometimes that all the support teams don't work similarly.

It's okay, but the real pain comes when you're moving from one area to another. Configuring the APR system is not that easy and it is not easy to get something out of it that you configured. You need to keep on working on an environment’s configuration to bring it up to speed. Now, you're sure this environment is all up-to-date, and everything is working fine. Now, we need to move into the next environment where people are going to test the system.

Currently, there is no automation for migrating an entire configuration to a different instance. You need to manually resolve all the errors. It is very difficult to even identify where and what went wrong. If you are really senior, and you have a lot of experience working on it, then it might easy for you to go and see, "We are missing that."

It would also benefit from a full-fledged comparison when something went wrong. If we could run something that will identify, "Here is the configuration here.This is a mismatch." That would also work well.

It's a very comprehensive solution that enables us to manage customers, customer service, finances, projects, HR, and other business operations. It adds a lot of value for us because it gives us solutions to all these areas.

There are a couple of areas for improvement, I think, which are implementation via the cloud and they need to bring down the price. Cloud implementation would make it much easier to begin, and the price is a little high.

We didn't have any issues with deployment, but, again, it would be better if we could implement that solutions via the cloud.

It's a very stable product. We haven't had any issues with instability.

It is very scalable and we've had no issues scaling it for our needs.

The technical support personnel are knowledgable, but I feel they're too aggressive and kind of pushy.

E-Business Suit setup was complex, but I think that every Oracle product has a complex setup. It wasn't easy and it wasn't straightforward. In fact, it took us one to two years to complete the setup.

Oracle scales the pricing, but E-Business Suite is still very expensive for small to mid-sized businesses. I heard that this is a common complaint throughout the market for these sorts of solutions.

Make sure that you have a very solid project management plan prior to implementing it. Be sure to assess your timeline, duration, and everything else that's relevant to successful implementation and actually using the products. It really, really helps if you have a solid assessment performance done prior to starting the implementation.

It handles business application standard functionalities very, very well. It allows for easy customization and enhancements.

Sometimes with Oracle support, depending on the analyst you get, you can hit walls in trying to find answers. But they’ve gotten a lot better, so I hesitate in bringing that up.

About 10-11 years by now.

No issues encountered.

No issues encountered.

8/10.

7.5/10.

Nordstrom, my current employer, didn’t previously use a different solution.

I think we implemented via both vendor and in-house teams, and it's worked fine.

You should research the new cloud capabilities. It’s pretty important and a cost-effective way for a company to install.

Oracle E-Business Suite is a corporate business product. It has financial, logistics, HR modules, et cetera. It contains lots of modules. Thanks to this, our clients can track all of their business needs with one platform. They can also design their own business needs using this product.

Within our organization, we also use Oracle E-Business Suite. However, we are only using a small part of it, mainly for financial purposes. We don't have any logistics issues. We are consultants: we don't buy and sell products, we don't have a warehouse, et cetera. Actually, all our call centers are onsite. From a company perspective, we have only five or six users, E-Business users. It's hard to give an exact number of how many clients of ours are using this solution, but if I had to estimate, I'd say roughly 10,000 users.

It's an all-in-one solution for corporate companies. There are lots of companies already using Oracle E-Business Suite as it can cover a wide variety of use cases. It's highly customizable. It's available as open-source. As it's open code, you can see what it's doing which makes it easier to customize things. These are the advantages of Oracle E-Business Suite compared to competitive products.

Some of my clients report that the overall ease of use could be simplified. The product still uses some old technology. Some of the modules have moved to new technologies like HTML, et cetera, but there are still old components and old sequence usages which bother my customers because they are not fancy and up-to-date. They're heavy-duty machines — they're not posh. They perform heavy-duty jobs. So users entering operational data, transactional data heavily, they love it; however, management-level doesn't like the screens because they don't look fancy.

I have been using this solution for roughly 18 years.

As it's a heavy machine, it's a very stable product.

Yes, it's scalable. You can technically increase its performance by adding servers, et cetera. So it's highly scalable. I have lots of customers — both big and small companies. Some of them have only two gigabytes of data and others have 32 terabytes. It works well for both types of clients because it can easily be scaled.

Support is a never-ending process because every day, our customers need to change things around. As such, customer support is never-ending. They ask for reports, or they need a new sequence, etc. So it's just a never-ending process.

We have an operational team for technical support. They don't work onsite, unlike the consultants. They are a team of six or seven people. They typically work in an office, but due to the pandemic, they work at home. 

Oracle Analytics is totally different from Oracle E-Business Suite because one of them is a reporting tool and the other one is just a generation tool. One of them has a sequence where you enter operational and transactional data using a sequence or integrations, et cetera. You collect data with Oracle E-Business Suite. And you use Oracle Analytics to repost them. So they are two different products.

Oracle Cloud is nice. With on-premise products, people usually emphasize the setup time. The main difference between cloud and on-premise products is you don't have to provide service and you don't have to scale your service according to your needs. When it's on the cloud, it's easy to scale.

Also, the cloud version of Oracle has new functionalities available. Oracle made an investment with the cloud version and they implemented customer needs and customer requests surrounding features that would benefit them — on the cloud, not on-premise.

So the cloud product is highly functional compared to the on-premise version. That's the main difference between the cloud and the on-premise solution.

Yeah, the initial setup is highly straightforward. It takes four or five days to install. Once we installed it, we made a copy and started using it. The first installation takes time — four or five days. Then, using the same installation, with cloning, it takes only one or two days, maximum. So it's easy to install.

Regarding a deployment team. It depends on the project. For instance, for a big-sized financial company, I need two or three financial consultants. If it's for a logistics company, I need, again, two or three logistic consultants. If it's for a small or mid-sized company, one consultant is enough to implement the project. However, these functional consultants, because they set up the system according to business needs, they need technical support. So we have a technical support team for customization, et cetera. Five or six technical consultants is good enough, usually. If there are lots of integrations, et cetera, I need a technical team of 10 people team.

Currently, we have three projects going on now. Two of them are upgrade projects and we have five consultants involved in each project. One of them is a scratch project, an implementation project. We have 15, 16, 17 people working on that project.

Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year. 

I would recommend Oracle E-Business Suite to other potential users. Overall, on a scale from one to ten, I would give this solution a rating of eight.

We expect some additional features, of course. We are located in Turkey and there are many tax legislation rules, et cetera. There are so many binding processes that make customizing this product for Turkish districts complicated. For instance, it's easy to customize products for Japan, Kuwait, and Germany because their tax rules are not very complex. But in Turkey, tax rules are really complex and change every month. The government changes everything all the time. Adapting the product to these changes is not easy.