Oracle E-Business Suite Reviews

I primarily use the solution for the financial aspect.

The workflow on offer is great.

I appreciate the alerts.

The technical ability to run runtime APIs is great. The web services and APIs are very powerful.

We found the initial setup process to be very straightforward.

You can scale this product easily.

Technical support has always been very reliable. 

The pricing is reasonable. 

Sometimes I have issues with the performance tuning. There is not much help there. There have been many times where I have had performance problems if there are high volume loads.

There is some lack of functionality, specific tools, and certain ways of doing business. The business process and Oracle capabilities occasionally fall short so we have to customize many, many, many things. The depth of functionality is not that great for some niche business processes, like distribution or warehouse management. Due to this, we have to go for an outside business product, a specialized product.

One major thing we found was there are no user interfaces for corrections. If we have a lot of integrations, then error handling and correction management are very manual and we had to build a lot of user interfaces to do that. They should allow a proper framework for integration building on the E-Business Suite. In the cloud, it may be better, however, a lot of it is left to clients to do customer development. Out-of-the-box integration supports are very limited, particularly transactions and error handling and re-submission, reporting, et cetera.

I've been dealing with the solution for 20 years. It's been a while. 

E-Business Suite is easy to scale. We run a global organization with $35 billion on financials on it. It's pretty solid.

Average daily users are around 600, however, registered users are almost 3,000. Not everybody uses it every day, so about 600 people are logged in every day. They would be different people. Registered authorized users include suppliers as well.

Oracle is the only company I can count on for support. They always do a great job.

The setup was very straightforward. Now, it's well documented and we can import setups. It's nothing to worry about.

I can't speak to the exact pricing, however, I've always found it to be reasonable.

We have a partnership. We do develop products together with Oracle.

The version we are using is about two or three years old. It's not the latest.

If you do work in advance and re-engineer the process really, even E-Business Suite implementation is faster with a process engineer. Don't allow too much creativity and too many custom requirements as most of the time the requirements are standard. People in the job want to do more things than they should. Re-look at the processes before mapping. That exercise should be done in parallel to implementation.

I'd rate the solution at an eight out of ten.

One of the best use cases is centralizing supplier and customer data into our finance system. We identified that there were many duplicate suppliers and customers and so a lot of time was spent reporting.

When the tsunami happened in 2009, our top management asked us how many suppliers were impacted in that particular area and how it would impact our supply chain cycle. When we tried to answer this question we thought that it would take one or two weeks, but it took our entire team three to four months to identify how many suppliers were impacted. That showed how important it is to remove the master data from our financial system and start maintaining it separately.

Reporting and MIS reporting is very useful in the E-Business Suite. Without the solution, it always took a lot of time because of so many duplicate supplier data settings. 

After 2009, supply chain management became more important, and we really started thinking about how quickly we could get the product to our customers. When we thought about becoming a global supply chain organization, the number one goal was how we could clean our data, how we can identify our master data. Previously, IT used to own the data, but we are trying to change that process where the data is owned by the business and IT is just there to provide a service.

That's where governance comes into the picture. Not just the implementation of the master data management, but identifying the functional data owner for each and every master attribute, and having a discussion within the governance team.

The most valuable aspect is making sure that IT was not blindly adding an attribute as a master attribute. When creating a proposal, for example, if anybody comes back and wants to add a DUNS number in the supplier master, we then ask for this particular attribute, how is the data going to be generated? 

Then, what should the business process of this data be and the attribute maintenance? Who is going to own this attribute? And then, most importantly, what are the data quality rules for this attribute, whether there are any ISO standards or any standards that are connected, or the character length, special characters, etc.

The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain. How, in the master data domain, do the product supplier, site master and reference data talk to one another. 

They really need to improve on this because that was my number one reason for moving to Informatica and other tools.

We have been using this solution as a point of creation and maintenance for supplier data for the last seven years.

The stability of the solution is perfectly fine.

I would rate scalability a 9 out of 10. We don't have any issues with it. 

I think support is good.

It is straightforward, but maybe that is because I have been working in Oracle for the last 20 years and so I find it easy. But I think with Oracle products, the set up and to understand everything is very easy and user friendly.

For implementation, it took about two years. It took a lot of time because of so much duplicate data. Application-related setups were relatively easy. The main challenge was to identify the right data because we had about one million records.

We implemented it in a two-phased approach. First, pulling in the clean data, which we spent near one year. And then, we moved the creation and maintenance process to a master header system, which took another year.

We used an integrator that was quite good.

The biggest return on investment is the improvements of productivity.

The pricing of the solution is at about $700-$750 per year.

We have been using this as an enterprise solution for many things including for financials, for supply chain, for sales, for maintenance, for manufacturing, et cetera. You name it. It helps us with many business processes.  

As we have been using this for the past nine years we have had the opportunity to explore the product. Really everything has worked well and all the modules are very good. The financial parts are very good, the sales part is also very good, the maintenance of our supply-chain is meeting our requirements. It has been very helpful and it is hard to separate out one thing that is better.  

After the announcement of the cloud products, the on-premises products from Oracle are not garnering as much development attention. Some of the new features that used to come to us earlier before the cloud product are now coming at a slow pace. So we want Oracle to work on the on-premises product in parallel with their cloud product. E-Business Suite should not fall behind.  

What I want to improve about this product is the user interface. In some of the modules compared to recent, cloud module releases do not have a very nice look-and-feel because they are letting the on-premises product age. Compared to the advanced cloud modules, this product has some rigid look-and-feel for the user experience.  

We have been using the Oracle E-Business Suite for about nine years.  

I am satisfied with the stability of most of the Oracle products which we are using right now. The problem is not the stability but a lack of new development.  

I think the E-Business Suite is very highly scalable. Right now in my organization, we have around 1000 total users. We have been increasing usage over the years and have plans to increase usage going into the future. We are going to continue to use the on-premises product in the future because it is not easy for us to migrate to any other products. That is primarily because it is a huge implementation here.  

We do have experience with the product technical support. Whenever the support is assigned to India, we are not satisfied with it because we do not get quality support from teams in India. But whenever that support is assigned to any other country — that may be from the US or any European country — the support is phenomenal. When we reach good support they know the product very well and the experience is good. That is where I think the Indian resources are a bit concerning. The support from them really takes a lot of time.  

We were using another product nine or ten years ago. It was a very old product made by IBM. That was AS/400.  

I think the initial setup is done in a very smart way. It is not very complex. If a person is technical enough to do it, it will be easy for him or her. If someone is not comfortable doing the installation, it will be difficult for him or her. 

The deployment was about nine years back, so I do not remember everything exactly. I think it took us around two to three days. What I consider deployment may have a different definition for some people and may not be the same definition for me. As long as by 'deployment' it means just the installation and initial configuration, then it is just a few days. When it comes to setting up and finalizing all of the business requirements and going live with the system, it took us four to five months.  

We used a consultant for the deployment. It was from an Oracle partner in Pakistan.  

Even though we used the services of a consultant, we have an in-house support team. We do not require any support from outside and no longer require or include any external vendors. So we have a team of around 25 people supporting this application.  

The advice that I would give to others who want to start using this product is that, in this day and age, you need to first evaluate different products. At the very least you would want to compare the E-Business Suite with the other Oracle cloud products.  

On a scale from one to ten where one is the worst and ten is the best, I would rate the Oracle E-Business product at an eight-out-of-ten.  

I use the solution in my company for supply chain management. I also use the tool to deal with WMS implementation.

The integration features of the tool on on-premises weren't that great, making it an area where improvements are required.

I have been using Oracle E-Business Suite for seven years.

The technical support for the solution was very good. I rate the technical support a nine out of ten.

Positive

The solution is deployed on an on-premises model.

The solution can be deployed in a few months.

Overall, the tool reduces customer capital expenditure. It is difficult to explain the actual reduction in capital expenditure, considering that my company deals with a huge customer base, in which a lot of things are absorbed, and there are a lot of complexities involved in supply chain management. The tool provides value for money.

Products concerning areas like CRM and ERP should provide value at lesser costs to customers, especially if you consider that the initial cost of implementation is high.

The area of service planning was neither very difficult nor very easy.

Oracle E-Business Suite has impacted our business process from the standpoint of KPIs.

The features of the product were not useful for me since they were mostly used to help my customers.

The tool's integration capabilities were standard in nature since the product is deployed on an on-premises model.

The tool was integrated with a lot of other legacy solutions and Oracle Siebel CRM because it was on an on-premises deployment model, but not everything was as fast as things are on the cloud, so there was the need to have multiple devices in our infrastructure.

The tool has had an impact on industry-specific solutions in our company's customers' operations since it gives customers autonomy over third-party logistics and service providers. The tool also helps to reduce the problems in the supply chain management.

I recommend the tool to enterprise-sized businesses. The problem with Oracle is that it comes with everything and may contain certain modules that customers don't need. With Oracle products, since you get a lot of features, the prices are pushed up. The tool can only be used by those who start off as a reseller and want to become a manufacturer in the future since it helps to manage both workloads.

Considering that it is one of the best tools I have worked with, I rate the tool an eight out of ten.

We use this product for the management of purchasing, accounts payable, general ledger accounting, and other things. TheyHyperion software is good for management as well as processes such as accounts receivable. The product has many use cases. I'm an applications consultant and we are service providers and Oracle customers. 

It has improved our organization by enabling us to move from manual to automatic processes. It means that our clients can focus on analysis instead of transactions and dealing with a lot of paperwork. Transactions can now be approved by mobile or when you're on the road. The approval workflow has improved significantly. 

The new Subledger Accounting feature is very strong. It's the most powerful thing Oracle has done in this latest upgrade. We can easily customize which is something that wasn't easy with the SaaS product. With an Oracle database and application, everything is integrated into one solution from one provider. The entire process is now integrated. Because we use Excel and Outlook a lot, there's no need to log off and on, it's all integrated. It's transparent for the end user, which is good. Oracle implemented OTBI, which saves the need to print reports. Everything is available as you go and on the go, which is a good feature. It's great for analysis. 

The implementation can take some time and it's one of the difficulties with Oracle as compared to SAP. Deployment takes way too much time.

I've used this solution for 20 years. 

The solution is scalable. We have around 400 users in the company which includes finance people, supply chain staff, and management.

The technical support is responsive and have helped us apply patches or find solutions when we have bugs.

Positive

The initial setup is a bit complex. The EBS takes more than 12 months to implement from scratch. We're a team that carry out deployments as well as provide service and support for our customers. We have a team made up of architects, project managers, consultants, functional analyst developers, DBAs, close to 20 people in total.

We have to invest a lot but we get a good return. 

They have licensing models based on the number of users as well as one-time packages. If you're on the cloud, it's pay-as-you-go. It's not cheap technology but they have good consultants who know all the features. They are one of the longest-standing players in the market so they can dictate the price.

My recommendation is to not customize E-Business Suite. The upgrades are complicated and when you go from version to version, it's not a good thing. You have to spend a lot of money so if you're already doing that you might as well go for a product that satisfies your requirements. If an organization has the opportunity to go to the cloud, then it's worth doing. It's pay-as-you-go, you're free from DBAs and a lot of complicated processes, and everything is taken care of in the cloud, 

I rate this solution eight out of 10. 

Oracle E-Business Suite is an ERP solution produced by Oracle. As with any other ERP system, it can handle any organization and business portal, including human resources, financials, supply chain, business intelligence, payrolls, etc. It's a very powerful tool as an ERP system.

The most valuable feature of Oracle E-Business Suite is the customization. Compared to other competitor systems, you can find a larger customization scale in the solution, usually in all layers, starting from the database, reports, and modules. The solution can create custom modules from scratch.

The document that supports the Oracle E-Business Suite regarding the installation and upgrading is long compared to other products and needs to be enhanced. Some components of Oracle E-Business Suite, like the database, GDK, and WebLogic, stop at a certain point, which is not its last version.

I have been using Oracle E-Business Suite for three to four years.

We may encounter some bugs with the solution, which we usually deal with easily by referring to Oracle support.

I rate Oracle E-Business Suite an eight out of ten for stability.

The solution's scalability has many layers. If you want to scale the number of application nodes, you have some steps. Scaling the database nodes takes a lot of time and extra effort.

I rate Oracle E-Business Suite a seven out of ten for scalability.

The solution’s customer support is good.

The solution's initial setup is average because you cannot directly install the version you need. Firstly, you should install all the database versions, take some steps to enable online patching, use the ETCC script, upgrade the database, and upgrade the application to the version you need.

If you work in a comfortable environment and have deadlines, the solution can be deployed in two weeks.

Overall, I rate Oracle E-Business Suite a nine out of ten.

Our company has both our renewable and thermal fleets through the E-Business Suite. This includes planned maintenance for the thermal fleet, equipment operation and maintenance, and procurement of necessary spare parts through inventory management. Finance users also leverage the suite for invoicing, purchase order processing, and other financial tasks. It's a comprehensive solution that even supports our budgeting needs.

Sometimes, when you prepare your rules, the robustness of the rules is essential. Allowing excessive user modifications can lead to situations where only specific scenarios are considered, neglecting others. This can cause difficulties for users.

SAP doesn't allow changes in their processes beyond the limit. While this might restrict some flexibility, it fosters repeatability in system behavior, which users eventually adapt to. In Oracle E-Business Suite, we've faced situations where a procurement workflow appears stuck in someone's inbox, even though it's not there. This discrepancy is potentially caused by configuration or feature issues.

I have been using Oracle E-Business Suite as an end user for one year.

We over-implemented and customized Oracle, leading to stability issues. It's like buying a BMW and driving it for 20 years. Tomorrow, you shift to Tesla, and you still want to drive it like you drove a BMW. So, you start modifying Tesla for BMW's pleasure. Modifying it excessively compromises its inherent capabilities. Our process owners, accustomed to SAP, sought similar workflows in Oracle despite its different approach. The software has inherent rules; tweaking them too much can cause instability. Additionally, our system integrator, E&Y, might have over-engineered processes, making them fragile. Unlike our 9-month SAP implementation with a stable product, Oracle took two years with issues.

We evaluated both SAP and Oracle. We chose Oracle because of SAP's higher cost. Additionally, SAP no longer offers on-premise licenses, focusing solely on Software as a Service (SaaS), making it a bit more costier to operate regularly.

Oracle E-Business Suite is reasonably good. It offers a licensing model, which offers long-term cost advantages compared to the cloud-based license provided by SAP. As an end user, my role was very limited. In 2011, when we implemented SAP, I was heavily involved because I was heading operations and maintenance. We had inventory management, budgeting, and everything integrated seamlessly from that perspective.

Overall, I rate the solution a six out of ten.

We are using Oracle E-Business Suite for the financial modules in our supply chain, but the main service for the Oracle E-Business for our company is manufacturing.

If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules.

Oracle E-Business Suite has the ability to integrate with other systems. This is the most important feature of this ERP system.

There is a centralized dashboard that the owner or upper management of the company can see. For example, it generates financial statements on the dashboards to be easily viewed.

I have been using Oracle E-Business Suite for approximately 13 years.

Oracle E-Business Suite is highly stable. It is more stable than other ERP systems.

I have found Oracle E-Business Suite to be scalable.

The scalability feature of the Oracle E-Business Suite is one of the most powerful features. It can be deployed in any field. I have many companies in different sectors using it, such as construction and manufacturing.

If I need any help I call Oracle directly and they provide me with assistance with my issues. I am completely satisfied with the support.

The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy.

I have deployed this solution in many companies in difficult countries in the world.

I am a professor in a university and I am teaching students how to use this solution.

I can make all different types of reports for any company. I can make custom forms to manage sales, profit, and loss. I can make all financial statements, balance sheets, income statements, and cash flow reports.

I rate Oracle E-Business Suite a nine out of ten.