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Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation
Real User
Provides business continuity for big enterprise clients
Pros and Cons
  • "The solution is perfect for big industry and high-scale e-business transactions."
  • "It would be great to see Oracle E-Business Suite become less dependent on the SAO solution, which is an integration solution for Oracle platforms."

What is our primary use case?

We do not use Oracle E-Business Suite. We provide support and customization for the platform. 

Our clients, on the other hand, use Oracle E-Business Suite for administration, finances, and inventory. 

How has it helped my organization?

In our clients, eBS has enhanced the capacity to attend large volumes of transactions, which allows them to quickly attend to requests from their own clients and a prompt response from their suppliers.

What is most valuable?

The financial aspect of Oracle E-Business Suite is the most valuable for our customers. The solution is perfect for big industry and high-scale e-business transactions. 

What needs improvement?

Oracle E-Business Suite is not great for small and medium-sized enterprises. Those clients are better suited for Oracle's NetSuite. 

It would be great to see Oracle E-Business Suite become less dependent on the SOA solution, which is an integration solution for Oracle platforms. 

Buyer's Guide
Oracle E-Business Suite
August 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
805,335 professionals have used our research since 2012.

For how long have I used the solution?

I have been a partner for Oracle E-Business Suite for 28 years. We have been implementing and supporting e-businesses since the beginning. 

What do I think about the stability of the solution?

Oracle E-Business Suite is very stable. In fact, that is why most clients land on this solution.

Oracle is continuously patching, upgrading, and reporting any changes or security issues, which contributes greatly to the stability of the solution. 

What do I think about the scalability of the solution?

The scalability is good. However, how well it scales will depend on who is implementing the scaling. It has to be carried out by a highly-skilled team. Technical support comes in handy here. 

How are customer service and support?

Oracle provides good support for the E-Business Suite. 

How would you rate customer service and support?

Positive

How was the initial setup?

Oracle E-Business Suite does have a complicated deployment model. It is a SaaS solution, so deployment entails multiple databases and server configuration. The connection between the database and the application has to be configured as well. 

You do have to have expertise to carry out the implementation, however, I would rate the overall difficulty of the employment at a medium. 

The average deployment would require five skilled consultants. Some very basic deployments could be done with one or two deployment developer consultants. 

What was our ROI?

We got a return on our investment in a year with Oracle E-Business Suite. 

What's my experience with pricing, setup cost, and licensing?

Oracle E-Business Suite is expensive. I don't know how much a license costs exactly, but I would wager it's around $1 million. This is a big implementation. 

What other advice do I have?

The biggest selling points for Oracle E-Business Suite are business continuity, financial support, and accounting support. 

On a scale of one to ten, with one being the worst and 10 being the best, I would give Oracle E-Business Suite a nine. The only reason I would not give the solution a 10 is because you need a partner for everything you would like to do with the solution, things like implementation, maintenance, and upgrades. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Consulting Manager at PT. Metrodata Electronics Tbk
Real User
The customer gets a better cost calculation and an integrated system between departments
Pros and Cons
  • "The customer gets a better cost calculation and an integrated system between departments."
  • "Oracle EBS provides the customer with faster financial closing because of its accurate calculations."
  • "Valuable features include Ledger and Subsidiary, Operating Unit, and Inventory Organization and Location."
  • "On-site cloud support is slow and unresponsive."

What is our primary use case?

We implement Oracle EBS R12.2.5 in various companies, including financial and manufacturing distribution companies. The Oracle solution covers finance, procure to pay, order to cash, and inventory with process manufacturing or discrete manufacturing.

How has it helped my organization?

With Oracle EBS, the customer gets a better cost calculation and an integrated system between departments. Oracle EBS also provides the customer with faster financial closing because of its accurate calculations. Customers have previously used local ERP, Acumatica, SAP, and old systems such as FoxPro.

What is most valuable?

  • Ledger and Subsidiary
  • Operating Unit
  • Inventory Organization and Location
  • Subinventory and Bin
  • In our financial information, we can utilize trial balance on the operating unit level. This feature is very useful for our distribution company.

What needs improvement?

Currently, Oracle is focusing on their Cloud ERP. Since Cloud ERP is being rebuilt from scratch using a different technology, it seems that their on-premise support is slow and unresponsive. This differs with SAP Strategy, whose cloud solution is moving to their on-premise solution.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a Consultant for Oracle EBS & Oracle Fusion.
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
August 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
805,335 professionals have used our research since 2012.
it_user27945 - PeerSpot reviewer
Manager, Database and Security at a consumer goods company with 1,001-5,000 employees
Vendor
The initial setup was pretty straightforward, and we didn't start out with any customizations or anything like that.

Valuable Features:

It essentially runs our business, from our financials to manufacturing to supply-chain to planning instances. They all tie together with E-Business Suite to keep our business on track and running.

Improvements to My Organization:

After we migrated to Oracle EBS from PeopleSoft, we had a little bit of a learning curve adopting new technology with a new look and feel. But our users have really latched onto it and learned it, and it matches up pretty well with our business process and what our users expect to be able to do.

Room for Improvement:

The biggest area for improvement would be in the area of user adoption. After we did our first upgrade and went through the whole process, our users hated Oracle. So my biggest complaint would be the lack of Oracle support for end-users to resolve their issues after that first upgrade. It just wasn't a good experience.

Use of Solution:

We implemented it back in 2012.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

It's been pretty stable. Any issues that I've seen are just day-to-day, normal issues. Every now and then we might see performance issues which are easily solved with a good team of DBA who can usually diagnose the problem. From the software perspective, there are patches available when we run into bugs and other issues.

Scalability Issues:

We've had not had to scale it up at all.

Initial Setup:

The initial setup was pretty straightforward, and we didn't start out with any customizations or anything like that. I think it was pretty straightforward, getting that business process around it.

Implementation Team:

We had our hosted partners and DBA team install it. I think a lot of things we had to match back were business processes from our ERP. Whatever ERP you're going to pick, there's going to be little hits against it. There are going to be a lot of things it does well and a lot of things it doesn't do so well. We seem to match up pretty good for what we're wanting to accomplish with it.

Other Advice:

Advice depends on what your business is. If you're a financial company, you might have different requirements. For a manufacturing company, like us, it seems to be the best fit for what we want to do. Again, it's your requirements and what you're trying to get done with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user436014 - PeerSpot reviewer
Senior ERP App Analyst at a consumer goods company with 1,001-5,000 employees
Vendor
Oracle has now made taxes a separate module for E-Business Suite, and with it, the tax team knows exactly what they have access to and what issues they need to fix.

Improvements to My Organization

We had an issue in which access should be made by the tax team and not necessarily the team entering the transaction. Oracle, however, has now made taxes a separate module for E-Business Suite, and with it, the tax team knows exactly what they have access to and what issues they need to fix. The tax module allows us to set up rules for the tax team to better do their job.

Room for Improvement

We've proposed many changes to Oracle. For example, we'd like to be able to customize a single specific piece of E-Business Suite without having to customize the entire structure. I'd also like an auto-review function so that we're able to see certain information without accessing it only if the management team asks us to.

Use of Solution

We've been using it since 2004.

Deployment Issues

We've had no issues with deployment.

Stability Issues

The stability is really 50/50 right now. It could be issues with certain pages or data, or it could be a training issue on our end.

Scalability Issues

It's scaleable. Oracle provides pretty good data plans for E-Business Suite so that you can customize using Java if you want.

Customer Service and Technical Support

The level of technical support depend on which analyst I'm getting through to. Sometimes they're pretty good, and other times they just throw their hands in the air.

Initial Setup

The initial setup is pretty good now. Every page has help associated with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user435984 - PeerSpot reviewer
Senior System Analyst at City of West Palm Beach
Vendor
I mainly support human capital solutions, so the biggest benefit for me has been with the iRecruitment module that took very paper-driven tasks to just a few clicks.

What is most valuable?

The most valuable feature for us is integrity in the sense that the General Ledger module is directed connected with our payables. And our Human Resources is connected with payroll, so it's one unit from HR's perspective, which is very efficient. Also now, we have the iRecruitment module, so it's a single continuum from HR to finance. We don't have to deal with different software.

Another important aspect for us is safety in the marketplace. We know it's not going to go away and that our investment in the solution is OK.

How has it helped my organization?

I mainly support human capital solutions, so the biggest benefit for me has been with the iRecruitment module that took very paper-driven tasks to just a few clicks. It's saved me a lot of time and provided connections between tons of separate interfaces.

What needs improvement?

iRecruitment is, however, a very weak module that gets a lot of user complaints. And even though we get good responses from Oracle Support, it's really clunky and is one of the weakest module that I think Oracle has.

We also didn't like the Time and Labor module. We replaced it with Chronos, and that's made a big difference.

For how long have I used the solution?

I've been using it since 1999. Back then, we used only basic applications such as Payables/Receivables, Ledger Projects, HR, and payroll. We went with iProcurement in 2005 and then iRecruitment in 2006.

What was my experience with deployment of the solution?

The issues with deployment depend on which modules are deployed as well.

What do I think about the stability of the solution?

We've had no issues with instability.

What do I think about the scalability of the solution?

We've been able to scale for our needs.

How are customer service and technical support?

The TARs assigned to us have improved a lot over the years. They have a lot of scripts that can be registered as concurrent. Previously in 1999, I'd have to think twice before logging a ticket because it was a back-and-forth nightmare. Now we can chat online very quickly.

Which solution did I use previously and why did I switch?

As a developer, I have no power or decision in the selection process. But I think it was market presence and the stability that won over management. We purchased PeopleSoft before Oracle acquired them, and after they did, our whole organization uses Oracle now.

How was the initial setup?

I think that the initial setup is complex, especially since we were unfamiliar with the software. We were talking to consultants who were unable to relate to us. We were coming from a mainframe world and a lot of our decisions were wrong. I don't fault Oracle for that, though. It's just part of any implementation.

What about the implementation team?

Getting the right consultant is key, and sometimes rapid implementation doesn't pay.

What other advice do I have?

I'm an Oracle die-hard, but I think that iRecruitment and Time & Labor are very weak.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Asset and Software Licensing Specialist at a consumer goods company with 10,001+ employees
Real User
It's an easy-to-use solution, but the system alerts could be better.
Pros and Cons
  • "The interface is easy to use."
  • "The system alerts could be improved."

What is our primary use case?

We use E-Business Suite for managing finances.

What is most valuable?

The interface is easy to use. 

What needs improvement?

The system alerts could be improved.

For how long have I used the solution?

I've been using E-Business Suite for more than two years.

What do I think about the stability of the solution?

E-Business Suite is stable.

What do I think about the scalability of the solution?

E-Business Suite is scalable. There are about 2,000 users on average.

How are customer service and support?

Oracle support is helpful.

What's my experience with pricing, setup cost, and licensing?

The cost of the license depends on the price you can negotiate with the vendor. 

What other advice do I have?

I rate E-Business Suite about seven out of 10. My advice for future users is to ensure you get the correct license.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Operations Engineering Manager at a consultancy with 10,001+ employees
Real User
Top 20
It has improved our business processes
Pros and Cons
  • "The system is reliable and the backbone of financial and other core systems in many organizations worldwide."
  • "The EBS Design to some extent is still monolithic."

What is most valuable?

The system is reliable and the backbone of financial and other core systems in many organizations worldwide.

How has it helped my organization?

It has improved our business processes.

What needs improvement?

  • Interfaces (downstream and upstream)
  • End user interface (UX design)
  • Performance
  • The EBS Design to some extent is still monolithic.
  • Maintenance activities still require a lot downtime.

For how long have I used the solution?

I have used the solution for five years.

What was my experience with deployment of the solution?

Yes.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Customer Service:

Satisfactory.

Technical Support:

Support on Unix platforms is good.

Which solution did I use previously and why did I switch?

I used Oracle Applications 11.0.3. This was an upgrade (out of place) to 12c.

How was the initial setup?

It is very complex as its tightly coupled with business processes and also involves a very large number of interfaces.

What about the implementation team?

Vendor plus in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Onur DINCER - PeerSpot reviewer
Onur DINCERPrinciple Oracle Apps DBA at a tech services company with 10,001+ employees
Real User

Nice review, but still want to know more about what are the stability and scalability issues

PeerSpot user
Senior Developer at a tech company with 10,001+ employees
Vendor
​Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.
Pros and Cons
  • "It's quite secure and fast, and we get an end-to-end solution."
  • "They started on the mobile app and tablets, but still I see there are no short-forms used in EBS."

What is most valuable?

It's quite secure and fast, and we get an end-to-end solution.

How has it helped my organization?

Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.

What needs improvement?

They started on the mobile app and tablets, but still I see there are no short-forms used in EBS, which are not I’m seeing coming on the tablet. Maybe increasing that will help because now everyone carries their tablets and handheld devices. You don’t need to go back to your seat and do anything if you are in the store or anything: warehouse.

You don’t need to spend time going back from there, you can solve the issue.

For how long have I used the solution?

I’ve been using it for the past 13 years (approximately).

I started using Oracle applications from around 2003, from version 11.9 onwards. I have done some work on 10.7 as well, and from there, onwards.

What do I think about the stability of the solution?

It’s quite stable. Wherever you have issues you can get some patches on a one-off. We have CPU half-yearly and all those kind of things that makes it like whatever known issues, you can get rid of those beforehand.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Overall, support is good. Earlier, we used to have MetaLink, now we have support with Oracle.com. We can pay the Support Representative or we can find so many documents and all that, but still there is a thing if you need anything development related, then SRs and getting solution may take up to years of time. That is a kind of thing I’d like to get rid of.

How was the initial setup?

If a person is knowledgeable, it’s good enough.

What other advice do I have?

Definitely I’d say data and different application, new servers and 12c and Database, all these have very cool features and In-Memory and EBR.

They should use these things more to get the most out of the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.