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Mahdi Ajoudanian
Product Manager at irisa
Real User
Top 5
Great customization and integration features, unfortunately feels somewhat outdated
Pros and Cons
  • "ERP is a valuable feature of this product."
  • "User interface is outdated and not user friendly."

What is our primary use case?

We use this solution in our company to help with processes and dealing with payments for company projects. We are customers of Oracle and I'm the director of ERP systems. 

What is most valuable?

There are a few valuable features in this solution, the most valuable of which is the ERP. The customization and integration features are also great, it's the main thing you look for in a suite. 

What needs improvement?

Our biggest problem with this solution is the user interface. We'd like to see a simpler, more user-friendly product, with a flexible process, like you get with Fusion or SAP S4HANA. Both those solutions have a better UI, whereas Oracle has older features and feels like an outdated product. We're looking to migrate to another product because of that and because Oracle is lacking AI features. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

This is a stable product. 

How are customer service and technical support?

Technical support is a mixed bag and depends on the support requested. Sometimes it goes to someone who isn't knowledgeable and can't help us and sometimes they're fine and can solve our problem. 

How was the initial setup?

The initial setup was a little complex for us and I think it took close to seven months to complete using an integrator team; it's a continuous process. We have a team that deals with the maintenance of the solution and there are around 400 users in the company. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution but it's to be expected because ERPs are expensive. 

What other advice do I have?

This is still a good product and I would recommend it even though it doesn't suit us anymore. 

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Good step-by-step documentation, reliable, and scalable, but support and licensing fees are expensive
Pros and Cons
  • "Technical support is good."
  • "Pricing is the biggest disadvantage of Oracle."

What is our primary use case?

We are an enterprise government organization. 

We are a public sector utility company.

What needs improvement?

They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.

Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.

For how long have I used the solution?

I have been working with Oracle E-Business Suite for more than ten years.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable product, as well as many other vendors.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable solution.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.

How was the initial setup?

The initial setup is easy. Oracle provides step-by-step documentation.

With resources and experience, it is easy.

What's my experience with pricing, setup cost, and licensing?

Fees for support and licensing should be reduced.

Support must be paid for separately, but third-party support is less expensive and has more resources.

What other advice do I have?

We use Oracle E-Business Suite and Oracle Utilities.

I started my career using Oracle Databases, and I am still using Oracle.

I would rate Oracle E-Business Suite a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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UsmanAli
Assistant Manager at a manufacturing company with 51-200 employees
Real User
A world-class application that's user-friendly and flexible
Pros and Cons
  • "This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
  • "Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements."

What is most valuable?

The most valuable features are that it's more flexible than other ERPs available on the market, and it is very easy for users to learn and for business processes to be configured.

What needs improvement?

Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements. In the next release, I would like to see a more flexible way to implement the product - it should have a process-driven configuration and a common user language. I would also like them to add an auto-responding intelligence with a common database for errors so that the end-user can figure out where the problem is coming from.

For how long have I used the solution?

I have been using this solution for over ten years.

What do I think about the stability of the solution?

This solution is generally stable as long as it has a good infrastructure. There are some bugs, but Oracle releases patches periodically, and they're never big enough to interrupt business.

How are customer service and support?

Technical support is ok but has become less responsive over the last few years (although it tends to be faster for cloud-based applications).

What's my experience with pricing, setup cost, and licensing?

This is a highly-priced application and would not be affordable for small or medium business domains (although their cloud-based applications are cheaper).

What other advice do I have?

Anyone considering implementing this product should consider choosing the cloud versions, as that is where the world is going. However, keep in mind that the cloud version is not as flexible as on-premises. This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired. I would rate this solution as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ravi_S
Head - Financial Reporting and Taxation at Sify Technologies
Real User
Lacking billing module, expensive, but reliable
Pros and Cons
  • "The solution is good for small businesses."
  • "Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution."

What is our primary use case?

We are using this solution in our whole business as an EBS.

What is most valuable?

The solution is good for small businesses.

What needs improvement?

Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution.

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability has been good.

How are customer service and technical support?

We have been in continuous contact with technical support but they do not have a solution to the billing problems we are faced with. Additionally, there are other issues they have not been able to help us with.

How was the initial setup?

The initial setup was complex. The migration took a very long time, approximately four months.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is extremely high.

Which other solutions did I evaluate?

We are evaluating different solutions.

What other advice do I have?

In my current scenario, I would not recommend EBS for anyone. It is better to purchase a cloud solution rather than having this one.

I rate Oracle E-Business Suite a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Deputy IT Manager at ICAPP (Americana Group)
Real User
Top 5Leaderboard
Good support, scales according to our needs, and makes finance operations easier
Pros and Cons
  • "It makes financial operations easier to perform."
  • "It requires training before you can easily use this product, so it should be easier to use."

What is our primary use case?

The solution is primarily used in our financial department. It makes financial operations easier to perform.

What is most valuable?

This is a stable product that performs well in our financial department.

What needs improvement?

It requires training before you can easily use this product, so it should be easier to use. It is of moderate difficulty; not very easy and not too hard, but training is needed.

The installation could be simplified.

For how long have I used the solution?

We have been using Oracle E-Business Suite for ten years.

What do I think about the stability of the solution?

This solution is stable and we plan to continue using it.

What do I think about the scalability of the solution?

This is a scalable product and we have approximately 100 users.

How are customer service and technical support?

We have been in contact with Oracle support and have opened tickets with them. We are satisfied with the service.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We outsourced for the implementation.

The maintenance is being done by our in-house group of four people.

What's my experience with pricing, setup cost, and licensing?

The license is very expensive and I think that it needs to be cheaper to get a wider range of users or customers. We pay for licensing on a yearly basis.

What other advice do I have?

In summary, this is a good product and I recommend it for large businesses.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zvika Ganz
VP IT and Information Systems at a tech services company with 201-500 employees
Real User
Top 20
Scalable with good support, but the user-experience needs to be improved
Pros and Cons
  • "The most valuable features are the financial-related capabilities."
  • "The simplicity of the user experience needs to be improved tremendously."

What is our primary use case?

Our primary uses are in our financial and manufacturing systems.

What is most valuable?

The most valuable features are the financial-related capabilities. 

What needs improvement?

The simplicity of the user experience needs to be improved tremendously.

The support and analytics features need to be improved.

For how long have I used the solution?

I have been working with the Oracle E-Business Suite for 20 years.

What do I think about the scalability of the solution?

From my perspective and from my experience with other solutions, I would say that the Oracle E-Business Suite is very scalable. There are approximately 150 users.

How are customer service and technical support?

I would rate the Oracle technical support and eight out of ten. The quality of the solution and the speed in which they provide it are good, but not excellent.

How was the initial setup?

This is a complex implementation. It took approximately eight months to deploy.

What about the implementation team?

We have an in-house team of five engineers for maintenance.

What's my experience with pricing, setup cost, and licensing?

Considering the market at the moment, Oracle needs to adjust the pricing of this solution.

What other advice do I have?

Overall, this is a good product I totally recommend it. That said, there are some issues with the UX, analytics, and general complexity of it. It is very good from an executive perspective and a very good tool, but from the UX-perspective, it is old-fashioned.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer with 11-50 employees
Real User
Functional interface, secure, but lacking business-specific processes
Pros and Cons
  • "I have found the solution to have a good interface, security, and is user-friendly."
  • "There are some business-specific processes still not implemented."

What is our primary use case?

We are using the solution for financial management and other projects.

What is most valuable?

I have found the solution to have a good interface, security, and is user-friendly.

What needs improvement?

There are some business-specific processes still not implemented. We need the IPC solution subcontractor management that is not available. We have to create the IPC solution but these types of extensions should be provided by Oracle and be included in this solution and the cloud version.

For how long have I used the solution?

I have used the solution for approximately ten years. 

What do I think about the stability of the solution?

The solution is reliable. 

What do I think about the scalability of the solution?

We have many major regions of our company using the solution.

How was the initial setup?

The initial setup complexity depends on how you map Oracle facilities with the business process.

What about the implementation team?

When we did the first implementation we used a third-party team, for further installations our internal team did the implementation.

What other advice do I have?

Oracle is the best solution, I would recommend this solution to others. It covers a lot of models and is very good.

I rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jurij Visnar
IT Administrator at Unior d.d.
Real User
Top 5Leaderboard
Feature-rich and reliable but the support and pricing could be better
Pros and Cons
  • "Oracle E-Business Suite is a stable product."
  • "It would be nice to have more web services."

What is most valuable?

Some of the features we have are purchasing the inventory, general ledger, order management, receivables, payables, and process production.

What needs improvement?

It would be nice to have more web services. For example, it would be easier to integrate our applications with EBS.

I would definitely like to see web services in purchasing. It has badly covered integration with APIs.

For how long have I used the solution?

I have been working with Oracle E-Business Suite since 2007.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable product.

What do I think about the scalability of the solution?

We have approximately 250 licenses in our organization.

How are customer service and technical support?

We have support from our local vendors who send service requests directly to Oracle.

Service requests directly from Oracle take too much time and effort. 

What's my experience with pricing, setup cost, and licensing?

The price would be better if it were lower.

Which other solutions did I evaluate?

We are adopting other modules with local vendors. We have support from them.

What other advice do I have?

I would suggest getting a local implementor.

I would rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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