Swati-Singh - PeerSpot reviewer
Assistant consultant at Tata Consultancy
Real User
Top 5Leaderboard
Beneficial enterprise management, provides useful information, and high availability
Pros and Cons
  • "Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management."
  • "Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate."

What is our primary use case?

I used Oracle E-Business Suite for supply chain management, such as order and inventory management, and for receivables.

What is most valuable?

Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management.

What needs improvement?

Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate.

For how long have I used the solution?

I have been using Oracle E-Business Suite for more than five years.

Buyer's Guide
Oracle E-Business Suite
April 2024
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What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

As the Oracle E-Business Suite updates to newer versions the solution scales.

We have approximately 50 people using this solution in the previous company I worked at.

How are customer service and support?

I have not used the support for Oracle E-Business Suite.

What about the implementation team?

We require 15 people for the maintenance and deployment of the solution for one project. The people needed include managers, developers, administrators, and engineers.

What other advice do I have?

I rate Oracle E-Business Suite an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Asuncion Espinosa - PeerSpot reviewer
Lider practica Oracle at Softtek
Real User
Top 20
Improves forecast accuracy and reduces costs
Pros and Cons
  • "Oracle E-Business Suite improves forecast accuracy, reduces costs, and increases manufacturing capacity."
  • "Oracle E-Business Suite's stability could be improved as they have a lot of bugs that need to be fixed."

What is our primary use case?

Oracle E-Business Suite is used for demand and supply planning, supply chain planning, and optimizations.

How has it helped my organization?

Oracle E-Business Suite improves forecast accuracy, reduces costs, and increases manufacturing capacity.

What needs improvement?

Oracle E-Business Suite's stability could be improved as they have a lot of bugs that need to be fixed. Their integration and data cleaning could also be better. Oracle is focusing too much on Oracle Cloud, and E-Business Suite is missing out on new features.

For how long have I used the solution?

I've worked with Oracle E-Business Suite for twenty-two years.

What do I think about the scalability of the solution?

Oracle E-Business Suite is scalable.

How are customer service and support?

Oracle's technical support is very good.

How was the initial setup?

The initial setup was very easy.

What other advice do I have?

Oracle may not be a good choice for businesses with no complexity. I would give Oracle E-Business Suite a rating of eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
April 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Isanka Attanayake - PeerSpot reviewer
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics
Real User
Highly knowledgeable and functional suite running on out-of-date technology
Pros and Cons
  • "It is a very consistent product on IBM. There is also a lot of knowledge data."
  • "The solution needs to be updated with modern technology as it currently runs on the Java platform, JWE, which is obsolete and requires you to need an API supported browser."

What is our primary use case?

We use this as our ERP.

What is most valuable?

It is a very consistent product. With a wide range of knowledge base

What needs improvement?

The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which quite running obsolete and requires you to need an NPAPI supported browser to run the tool

I would also like to see an interface that is supported on a tablet or phone.

For how long have I used the solution?

I have been using this solution for the past 12 years. 

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

The cloud version is more elastic than the on-premise.

How are customer service and support?

Tech support was very knowledgeable.

How was the initial setup?

It was quite complex to setup, taking about six years. We currently have three employees maintaining it.

What about the implementation team?

We had three partners that helped us with the implementation.

What's my experience with pricing, setup cost, and licensing?

There is an annual licensing fee and you are able to add features depending on the scope of the environment.

What other advice do I have?

Be diligent when reviewing which partner to select.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager at a manufacturing company with 51-200 employees
Real User
A world-class application that's user-friendly and flexible
Pros and Cons
  • "This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
  • "Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements."

What is most valuable?

The most valuable features are that it's more flexible than other ERPs available on the market, and it is very easy for users to learn and for business processes to be configured.

What needs improvement?

Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements. In the next release, I would like to see a more flexible way to implement the product - it should have a process-driven configuration and a common user language. I would also like them to add an auto-responding intelligence with a common database for errors so that the end-user can figure out where the problem is coming from.

For how long have I used the solution?

I have been using this solution for over ten years.

What do I think about the stability of the solution?

This solution is generally stable as long as it has a good infrastructure. There are some bugs, but Oracle releases patches periodically, and they're never big enough to interrupt business.

How are customer service and support?

Technical support is ok but has become less responsive over the last few years (although it tends to be faster for cloud-based applications).

What's my experience with pricing, setup cost, and licensing?

This is a highly-priced application and would not be affordable for small or medium business domains (although their cloud-based applications are cheaper).

What other advice do I have?

Anyone considering implementing this product should consider choosing the cloud versions, as that is where the world is going. However, keep in mind that the cloud version is not as flexible as on-premises. This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired. I would rate this solution as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Michael Makanda - PeerSpot reviewer
Enterprise Architect at Econet Wireless Zimbabwe
Real User
Top 10
Easy to set up, simple to use, and offers good integration capabilities
Pros and Cons
  • "Everyone in the company is quite used to the Oracle functionality."
  • "I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation."

What is our primary use case?

We primarily use the solution mostly as the ERP system at the moment.

What is most valuable?

The ease of use is the solution's most valuable aspect. The user levels are easy to take on. 

Everyone in the company is quite used to the Oracle functionality. 

It's easy when you want to integrate certain solutions that are being developed. When adding modules, the process is quite seamless.

The initial setup was pretty easy.

What needs improvement?

We are in Zimbabwe. At the moment we are having challenges with foreign payments. The pricing for us is quite high due to the exchange.

We wanted a fully-fledged solution that has got payroll, HR, finance et cetera, basically everything finance and administration we'd like to see sustainability management. This solution doesn't offer exactly what we need all in one package. We want to upgrade, therefore, we're currently seeing what else is on the market to see if there are competitors that have the kind of full packaging we require.

There's an issue with business process automation. I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation. That is what is lacking right now. I have seen Microsoft, for example, really work well when it comes to process automation.

For how long have I used the solution?

I've been using the product for about six years at this point. I started using the solution around 2014 if I recall correctly.

What do I think about the stability of the solution?

The version we are using is extremely stable. We've found it to be a reliable product. There aren't bugs or glitches. It doesn't crash or freeze. We haven't had to engage with technical support on any issues as it just seems to run very well.

What do I think about the scalability of the solution?

The solution offers good scalability depending on the setup. Since we have an on-prem product, we have a big data center. In terms of the database replication, I think maybe it was more expensive. We didn't have to deploy an active/active setup on the DB side. 

How are customer service and technical support?

We haven't really needed to reach out to technical support. That's a testament to how well this product runs. 

That said, in the past, I recall dealing with them, and for the most part, they were great. There were a few issues they were a bit slower to respond to, however, overall, as I recall, they were good.

When you are running a business you want a faster turnaround time. However, there are also some issues where they will be operating within their SLA, be it 24 or 48 hours. Still, sometimes you just need those quick turnarounds, such as maybe one or two hours, to get things done.

How was the initial setup?

We did not find the initial implementation to be complex. It was rather straightforward. As time went on there were some little customizations being made, however, it was just rather straightforward in general. We didn't struggle with the implementation at all.

What's my experience with pricing, setup cost, and licensing?

The pricing for us, being based in Zimbabwe, is expensive. The exchange is not so good. While we have some constraints now, we don't foresee this being an ongoing problem.

Which other solutions did I evaluate?

Although we don't have an imperative to move solutions, we are looking at other options to see what is available on the market.

What other advice do I have?

We are just customers and end-users. We don't have a business relationship with Oracle.

I would recommend the solution to other organizations.

Overall, I would rate the solution at an eight out of ten. We've been largely happy with the product's performance.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service Delivery Manager at Tech Mahindra Limited
Real User
Good performance and great technical support
Pros and Cons
  • "Their great technical support is one of the most valuable features."
  • "It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly."

What is our primary use case?

We implement the support. We are using this solution for a couple of things. We have customers from various sectors, such as the manufacturing sector, sales sector, service industry, and hospitality industry. We've been using Oracle E-Business Suite in these areas. 

What is most valuable?

Their great technical support is one of the most valuable features. 

What needs improvement?

It should be made a little bit more user friendly. When I complete my implementation and hand it over to the clients or the person who will operate it on a day-to-day basis, they find it a little bit difficult because they are not from a highly qualified IT background. I want Oracle to make it a little bit more user friendly.

For how long have I used the solution?

We have been using Oracle E-Business Suite for the last two and a half years.

What do I think about the stability of the solution?

There are no issues with stability and scalability.

How are customer service and technical support?

Technical support from Oracle has always been great. We have never faced any issues when it comes to anything related to technical support from Oracle. In fact, there have been times when they went the extra mile to support us. 

How was the initial setup?

The initial setup is neither too complicated nor too simple. If you are experienced, it doesn't take too long.

What's my experience with pricing, setup cost, and licensing?

We are satisfied with the pricing of Oracle E-Business Suite. Pricing is pretty much okay if you consider the products and the service that you are getting. A quality product never comes at a cheap price. Oracle is costly, but they support you. If you are looking for pricing, then I would say not to go for Oracle.

What other advice do I have?

Performance-wise and support-wise, everything is fine. I don't see any challenges.

I would rate Oracle E-Business Suite a nine out of ten. It just needs to be a bit more user friendly. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Assistant Vice President, Global Projects Delivery at comviva
Vendor
Provides a well-centered database that is feature rich
Pros and Cons
  • "It provides a well-centered database that is feature rich."
  • "The UI interface is not great."

How has it helped my organization?

It has improved the way we worked. Everything is now on a very well-centered database. Before, we would have things saved on Excel, but it would be on different versions, or someone would have it saved on e-mail, and it would not be saved as an Excel file. It became frustrating. On Excel it is definitely harder to keep things. With so many people in the company, everybody had his own version. Definitely that created a big disconnect. The Oracle E-Business Suite was not able to get reports. It was not able to get the connectivity. Now, we can use this solution to streamline the documentation and products of our organization.

What is most valuable?

The database is feature rich, no doubt. It is also a a tool that can easily connect an entire company. From this, you can build any BI orders. The reporting solution is good and it has a good database that connects with everything.

What needs improvement?

The UI interface is not good. In addition, there is a constant challenge that new things are evolving and people are looking at new ways of connecting. They do not want to log into web interfaces. And, the standard UI does not give you flexibility. You need to have a specialist who will work on the workflow. If changes are made, alerts are required. This provides challenges. 

Additionally, if inventory gets linked with our OEM portals, you enter some number, order number, find the OEM number and then an inventory which you have ordered. You receive the GRN updates your inventory also, links with OEM, and we really good because then you'll know the third party hardware or whatever solution you're purchasing, what is the end of life, where is the end of support, when is the warranty ending, what is the new product coming?

All things can be related. Right now it is a stand alone system that is not integrated, whereas today you're talking about global solutions things can be in database. Even if it is not loud, even then things can be dated because you have only given purchase order to your OEM, you're under warranty. We have the right to get the information. OEM has the right to push information but then ERP is not supporting us. None of the effort goes into that.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The product does not crash. It is stable. 

What do I think about the scalability of the solution?

We have not experienced problems with the scalability of the product. The only problem I have noticed is that sometimes the scales are not available easily in the market. Maybe in the future we will move to Linux or Interface Servers that will provide a lower cost solution. We will have to evaluate this in the future.

How is customer service and technical support?

We are currently using the technical support because we have a relationship with Oracle to be able to raise tickets. We generally have not had many challenges.

What's my experience with pricing, setup cost, and licensing?

The cost is high for this product.

What other advice do I have?

When deciding on a solution, I suggest looking at the vendor, the stabiliy of the product and the tech support provisions. A business has to run smoothly, and the solution has to help ease that process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Chief Technology Officer at IT Convergence
Real User
Financials and Project Management suites give us flexibility in configurations
Pros and Cons
  • "Very flexible in terms of configurations and it's capable of integrations."
  • "Reporting is a big area for improvement. It needs to provide the ability to extract data from the suite. Oracle has also been making a great effort to make E-Business Suite more user-friendly but there are still areas where a focus on User Experience would help."

What is our primary use case?

We are using Oracle E-Business Suite as our back-office system for HRMS, financials, and projects. We first implemented in 2003 and we've been upgrading to the release 12.2.6 which is our current version. It has been integrated with other Oracle and non-Oracle products.

How has it helped my organization?

Since 2013, IT Convergence has been growing at a two-digit pace and Oracle E-Business Suite has been supporting the operations and every new subsidiary/country that we have expanded to, minimizing risks.

We were able to grow from 250 employees, as of our first HRMS implementation, to more than 800 employees. In terms of financials, a 4x growth in revenue since the first implementation was possible by having world-class business software like Oracle E-Business Suite.

What is most valuable?

The most important features are related to the Financials and Project Management suites. Flexibility in configurations and how it supports business globally in a single instance are definitely the most valuable aspects of the tool.

What needs improvement?

Reporting is a big area for improvement. It needs to provide the ability to extract data from the suite. Oracle has also been making a great effort to make E-Business Suite more user-friendly but there are still areas where a focus on User Experience would help.

For how long have I used the solution?

More than five years.

What other advice do I have?

I'd rate it an eight out of 10. It is very stable and has all the required functionality. It's very flexible and capable of integrations. I think the technology has some room for improvement and the lack of embedded reporting creates a need for external reporting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.