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reviewer1273089 - PeerSpot reviewer
Application Manager, Database at a retailer with 10,001+ employees
Real User
Top 20
Beneficial modules, continual updates, and scalable
Pros and Cons
  • "The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis."
  • "I would rate the support for Oracle E-Business Suite a four out of five."

What is our primary use case?

We use Oracle E-Business Suite for our financial modules in our business procurement projects. We are using the team models in our organization.

How has it helped my organization?

The use of the Oracle E-Business Suite has kept our organization healthy.

What is most valuable?

The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis.

Oracle is continuously evolving with new versions and updates, it is a mature solution.

For how long have I used the solution?

I have been using Oracle E-Business Suite for approximately 20 years.

Buyer's Guide
Oracle E-Business Suite
May 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

The scalability of the Oracle E-Business Suite is good.

Oracle E-Business Suite is a very mature solution. I recommend it for any organization, medium to large scale organization, it would be the right choice.

How are customer service and support?

I would rate the support for Oracle E-Business Suite a four out of five.

What about the implementation team?

Oracle E-Business Suite requires maintenance.

What's my experience with pricing, setup cost, and licensing?

We have an annual license to use the Oracle E-Business Suite and we have an enterprise license.

What other advice do I have?

We are migrating to the cloud version of this solution in the days ahead.

I rate Oracle E-Business Suite a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1401696 - PeerSpot reviewer
Senior Audit Officer at a energy/utilities company with 1,001-5,000 employees
Real User
Flexible, stable, and not difficult to set up
Pros and Cons
  • "The most valuable feature is its flexibility."
  • "The reporting needs to be improved."

What is our primary use case?

We use this product for many things from procurement to payment. We have a lot of models and it is used extensively in finance as well as HR.

I have been a user and I have also worked as a system auditor.

What is most valuable?

The most valuable feature is its flexibility. You can create a lot of modeling solutions for a single activity. Many different approaches can be used to solve the same problem, so it is not rigid. Any time we have a group discussing solutions, I am happy because if a person has a different view then it doesn't matter because it can be geared towards a common aim or goal.

There are a number of forms and tables that come with it and once you become knowledgeable, it is easy to use.

What needs improvement?

The reporting needs to be improved. I think that there are times when you have to build too many custom reports in order to achieve what you want. This comes out of the fact that it is so flexible because if you don't go by the standard, in terms of the implementation you choose, then it means that you have to come up with a lot of reports. I have seen some of the reporting that they are now doing through Hyperion, which is very nice, but I don't know if it will solve the problem.

I have found that when somebody is not experienced with Oracle, it is difficult to use.

For how long have I used the solution?

I have been working with the Oracle E-Business Suite for close to 10 years.

What do I think about the stability of the solution?

In terms of stability, it is a very good system. I would rate the stability an eight out of ten.

How are customer service and support?

We have sent requests to Oracle for technical support when we've had issues. They haven't been able to solve all of our problems, but most of the time, they were able to help us.

Which solution did I use previously and why did I switch?

Over time, I have used several versions of this same product.

How was the initial setup?

While I was not part of the initial setup, I did have the opportunity to work on another one. For me, I did not find that it was difficult. I think it's a question of one's knowledge of the system.

What about the implementation team?

We had implementors come on-site to assist us with the initial setup.

I provide technical support to the HR department.

What other advice do I have?

My advice for anybody who is considering this solution is not to go with Oracle if you don't have much knowledge about it. In other words, don't buy the system based on the presentation by the marketing team. It is a very good system and I attest to it, but you need to have some personal experience with it.

Have extensive discussions about your use cases, requirements, and what everything is going to look like. Also, you should have a team that understands the system before you buy it. Don't buy Oracle with the idea that you'll want assistance. Although it's a good system, you need to be cognizant of it before implementing it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
May 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
GM IT Infrastructure at MSSL
Real User
Effective financial planning, good support, but lengthy implementation
Pros and Cons
  • "Oracle E-Business Suite is easy to use, and we have enough resources out in the market."
  • "The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running."

What is our primary use case?

Oracle E-Business Suite is being used in the manufacturing industry. The solution has been good in the planning that can help financial stability. It is a good product to go ahead with.

What is most valuable?

Oracle E-Business Suite is easy to use, and we have enough resources out in the market.

For how long have I used the solution?

I have been using Oracle E-Business Suite for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Oracle E-Business Suite has been scalable.

We have approximately 1,400 using this solution. We are planning for the organic growth of the organization of approximately 500 users in a year's time.

How are customer service and support?

The support from Oracle is very good.

How was the initial setup?

The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running. 

ERP solutions are hard to evaluate for implementation because the process is more of a journey. When an ERP solution is implemented in an organization, it's a journey, it's not a simple out-of-the-box installation. The whole process is different from other solutions.

What's my experience with pricing, setup cost, and licensing?

Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly. Additionally, support is an extra cost. The price of the solution could be reduced.

What other advice do I have?

I have not evaluated the cloud version of this solution which is the latest version of Oracle Fusion. I can't say exactly at the moment what they must improve from it.

Oracle E-Business Suite is best for financial transactions, especially for finance users. With respect to material and production planning, they are quite stable and we are happy. From that perspective, I recommend Oracle E-Business Suite

I rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Isanka Attanayake - PeerSpot reviewer
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics
Real User
Highly knowledgeable and functional suite running on out-of-date technology
Pros and Cons
  • "It is a very consistent product on IBM. There is also a lot of knowledge data."
  • "The solution needs to be updated with modern technology as it currently runs on the Java platform, JWE, which is obsolete and requires you to need an API supported browser."

What is our primary use case?

We use this as our ERP.

What is most valuable?

It is a very consistent product. With a wide range of knowledge base

What needs improvement?

The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which quite running obsolete and requires you to need an NPAPI supported browser to run the tool

I would also like to see an interface that is supported on a tablet or phone.

For how long have I used the solution?

I have been using this solution for the past 12 years. 

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

The cloud version is more elastic than the on-premise.

How are customer service and support?

Tech support was very knowledgeable.

How was the initial setup?

It was quite complex to setup, taking about six years. We currently have three employees maintaining it.

What about the implementation team?

We had three partners that helped us with the implementation.

What's my experience with pricing, setup cost, and licensing?

There is an annual licensing fee and you are able to add features depending on the scope of the environment.

What other advice do I have?

Be diligent when reviewing which partner to select.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BALA Murugan S - PeerSpot reviewer
Deputy General Manager(IT) at Tamilnadu Newsprint and PapersLimtied
Real User
Top 20
Easy plug and play system to setup
Pros and Cons
  • "Flexible to set up an organization with multiple locations."
  • "Technical support is focused on-cloud versus on-premise customers."

What is our primary use case?

We use Oracle EBS for market business.

What needs improvement?

Oracle could improve the flash system integration. We are now focused on the cloud, so Oracle needs to use some cloud connect and exchange data and connect to various databases to access the data. With Oracle EBS there is no process, vertical manufacturing, vertical in the cloud. 

For how long have I used the solution?

We have been using Oracle EBS for two years.

What do I think about the stability of the solution?

This solution is not stable. There are bugs that are being addressed.

What do I think about the scalability of the solution?

Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations.

How are customer service and support?

Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise. 

When we have concerns we would raise the issue with a ticket on their portal. They would not provide the solution we needed and caused us to be under tremendous pressure. We usually need to finish the concern. Even as recently as last week we had concerns with closing an accounting problem and had to escalate to the director level.

How was the initial setup?

The initial setup of Oracle EBS is easy, it is plug and play.

What's my experience with pricing, setup cost, and licensing?

We purchased the license a long time ago and it was very reasonable.

What other advice do I have?

I rate Oracle EBS a 7 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Assistant Manager at a manufacturing company with 51-200 employees
Real User
A world-class application that's user-friendly and flexible
Pros and Cons
  • "This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
  • "Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements."

What is most valuable?

The most valuable features are that it's more flexible than other ERPs available on the market, and it is very easy for users to learn and for business processes to be configured.

What needs improvement?

Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements. In the next release, I would like to see a more flexible way to implement the product - it should have a process-driven configuration and a common user language. I would also like them to add an auto-responding intelligence with a common database for errors so that the end-user can figure out where the problem is coming from.

For how long have I used the solution?

I have been using this solution for over ten years.

What do I think about the stability of the solution?

This solution is generally stable as long as it has a good infrastructure. There are some bugs, but Oracle releases patches periodically, and they're never big enough to interrupt business.

How are customer service and support?

Technical support is ok but has become less responsive over the last few years (although it tends to be faster for cloud-based applications).

What's my experience with pricing, setup cost, and licensing?

This is a highly-priced application and would not be affordable for small or medium business domains (although their cloud-based applications are cheaper).

What other advice do I have?

Anyone considering implementing this product should consider choosing the cloud versions, as that is where the world is going. However, keep in mind that the cloud version is not as flexible as on-premises. This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired. I would rate this solution as eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Oracle Application DBA at Social Insurance Organizaton
Real User
Useful features, reasonably price with good support, but the interface and sales service need improvement
Pros and Cons
  • "Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
  • "They should include database functionality."

What is our primary use case?

We have some customized applications, as well as finance full modules, HR, payroll, inventory, and customized pension services, on Oracle EBS.

What is most valuable?

Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic. I used to work as a techno-function consultant. As a result, I've been focusing solely on Oracle since the beginning. I did not work on any other product.

What needs improvement?

I believe they should improve their sales service. 

In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.

The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.

They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.

For how long have I used the solution?

I have been with the current company since 2007, and I have been using Oracle E-Business Suite since 2000.

Version 12 is what we are using.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable product.

We are an enterprise, government organization.

How are customer service and support?

We have not had any issues with technical support. Technical support is very good.

Which solution did I use previously and why did I switch?

We purchased Commvault backup software and already have Oracle E-Business Suite installed on our system.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Oracle's pricing is lower than that of its competitors. We also have DB2 in our company, and they charge more, which is why we are migrating our entire system to Oracle. 

In terms of pricing, Oracle E-Business Suite is reasonably priced.

What other advice do I have?

I would recomend using Oracle.

I would rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Associate Director at a computer software company with 10,001+ employees
Real User
Beneficial modules, good conductivity, and excellent support
Pros and Cons
  • "The complete product suite is good. The financials are good, it is the best product I've been working with is Oracle Financial. Supply chain manufacturing is very comprehensive and the connectivity, between all the modules, is seamless. They are all communicated well with one another."
  • "In the future, Oracle E-Business Suite could improve by having a better UI. Competitors are providing much better interfaces."

What is our primary use case?

I am actually working in a services company and we are serving our customers Oracle E-Business Suite.

Some of our customers are moving to the deployment on cloud. In the past, it's been on-premise but some of them have moved to the cloud, whether it's for Oracle cloud or AWS cloud, people are trying to host it on the cloud.

What is most valuable?

The complete product suite is good. The financials are good, it is the best product I've been working with is Oracle Financial. Supply chain manufacturing is very comprehensive and the connectivity, between all the modules, is seamless. They are all communicated well with one another.

There are many new features that Oracle is providing.

What needs improvement?

In the cloud version of Oracle E-Business Suite, I think most of the features are already there. We are working on Oracle EBS SaaS applications as well, a lot of the improvements have already been made in the new modules that Oracle. The on-premise version could improve.

In the future, Oracle E-Business Suite could improve by having a better UI. Competitors are providing much better interfaces.

For how long have I used the solution?

I have been using Oracle E-Business Suite for 15 years.

What do I think about the scalability of the solution?

Oracle E-Business Suite is highly scalable. All Oracle solutions are highly scalable, whether it is on-premise or on the cloud.

How are customer service and support?

The support from Oracle is excellent, they have always been good.

Our customers are also using customer support for their particular problems. My team is contacting the support and as a services partner, we are raising a lot of tickets from Oracle for any services we need or any certifications. Their response has always been good.

How was the initial setup?

The initial setup time depends on the size of the implementation. In a medium-size business, the implementation could take between six months to one year to complete.

What about the implementation team?

We implement this solution for our customers.

Which other solutions did I evaluate?

I have evaluated CX which is Oracle E-Business Suite's biggest competition. Workday is another competitor, and NetSuite is for medium companies.

What other advice do I have?

I rate Oracle E-Business Suite on the Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.