Our company has both our renewable and thermal fleets through the E-Business Suite. This includes planned maintenance for the thermal fleet, equipment operation and maintenance, and procurement of necessary spare parts through inventory management. Finance users also leverage the suite for invoicing, purchase order processing, and other financial tasks. It's a comprehensive solution that even supports our budgeting needs.
Vice President at a energy/utilities company with 201-500 employees
An unstable suite solution for maintenance and procurement
What is our primary use case?
What needs improvement?
Sometimes, when you prepare your rules, the robustness of the rules is essential. Allowing excessive user modifications can lead to situations where only specific scenarios are considered, neglecting others. This can cause difficulties for users.
SAP doesn't allow changes in their processes beyond the limit. While this might restrict some flexibility, it fosters repeatability in system behavior, which users eventually adapt to. In Oracle E-Business Suite, we've faced situations where a procurement workflow appears stuck in someone's inbox, even though it's not there. This discrepancy is potentially caused by configuration or feature issues.
For how long have I used the solution?
I have been using Oracle E-Business Suite as an end user for one year.
How was the initial setup?
We over-implemented and customized Oracle, leading to stability issues. It's like buying a BMW and driving it for 20 years. Tomorrow, you shift to Tesla, and you still want to drive it like you drove a BMW. So, you start modifying Tesla for BMW's pleasure. Modifying it excessively compromises its inherent capabilities. Our process owners, accustomed to SAP, sought similar workflows in Oracle despite its different approach. The software has inherent rules; tweaking them too much can cause instability. Additionally, our system integrator, E&Y, might have over-engineered processes, making them fragile. Unlike our 9-month SAP implementation with a stable product, Oracle took two years with issues.
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Oracle E-Business Suite
March 2026
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Which other solutions did I evaluate?
We evaluated both SAP and Oracle. We chose Oracle because of SAP's higher cost. Additionally, SAP no longer offers on-premise licenses, focusing solely on Software as a Service (SaaS), making it a bit more costier to operate regularly.
What other advice do I have?
Oracle E-Business Suite is reasonably good. It offers a licensing model, which offers long-term cost advantages compared to the cloud-based license provided by SAP. As an end user, my role was very limited. In 2011, when we implemented SAP, I was heavily involved because I was heading operations and maintenance. We had inventory management, budgeting, and everything integrated seamlessly from that perspective.
Overall, I rate the solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at Jagatjit Industries Ltd
Easy to set up and good for financial reporting but cannot do production
Pros and Cons
- "It was easy to set up the product."
- "The operations could be better, specifically for manufacturing processes."
What is our primary use case?
We primarily use the solution from an ERP standpoint. We use it for procurement processes, operations, sales, finance, accounting, reporting, all of it.
What is most valuable?
The ease of use is great.
It was easy to set up the product.
The stability is good.
Technical support is helpful.
It is not overly expensive.
What needs improvement?
The operations could be better, specifically for manufacturing processes. There could, for example, be some sort of forecasting available. We need more planning and scheduling options. They need more analytical capabilities.
It can't really scale.
For how long have I used the solution?
I've been using the solution for seven years.
What do I think about the stability of the solution?
It's quite stable. The in-business application has been fantastic, and we haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's about 95% stable.
What do I think about the scalability of the solution?
This isn't a very scalable product if you have to expand it into a different line of business.
In our organization, we have more than 250 people using it.
How are customer service and support?
We've contacted support quite a bit in the past. They're pretty good at helping us. They are responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm also familiar with SAP and find this solution's annual contracts and maintenance cheaper than SAP.
How was the initial setup?
The solution was very simple to set up. It was not complex at all. The deployment itself took about four months.
What's my experience with pricing, setup cost, and licensing?
The solution is not very expensive. It is worth the money.
Which other solutions did I evaluate?
I have been looking into SAP and Microsoft Dynamics to compare a few things.
What other advice do I have?
I'm an end-user.
Whether or not I would recommend the solution to others depends on the company and the automation they need. Oracle works well, however, it's not for every organization. A very common practice is to use SAP. If a solution doesn't solve any value for your business, it's not worth putting it in.
I'd rate the solution five out of ten. It's helpful in some ways yet lacking in others. For example, it can do procurement, it can do sales, and it can do financial reporting, however, it cannot do my warehouse or transportation management. It cannot do my planning bit. It can't do my production or manufacturing. There's a lot missing.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle E-Business Suite
March 2026
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,880 professionals have used our research since 2012.
General Manager IT at Chase Up
A beneficial solution for finance and payroll with a great procure-to-pay feature
Pros and Cons
- "The procure-to-pay is core to our business and relevant to us."
- "We would like to see some automation in this solution."
What is our primary use case?
We use different modules across our organization, such as finance, auto finance and PBCS planning budgeting tool. We also use a supply chain management module. For our P2P, all the processes are integrated and mapped out.
What is most valuable?
The procure-to-pay is core to our business and relevant to us. The other benefit is finance and payroll.
What needs improvement?
We would like to see some automation in this solution. In addition, the implementation team should improve their customer service by meeting with customers regularly.
For how long have I used the solution?
We have been using this solution for four years, and we are using the latest version.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Because we are licensed users, we get support from Oracle and the local partner.
How was the initial setup?
The setup is very straightforward, and most old practices have been corrected with Oracle E-Business Suite. There are no complications with the applications. We bought several modules from Oracle, and it took approximately one and a half years to implement all the models across the organization.
The deployment process was straightforward. We implemented Oracle with the data center, and we didn't try to customize Oracle EBS to map with our processes. So we implemented the straight line of Oracle EBS extended. One of our local partners aligned with us for the implementation because we didn't have the expertise to implement and configure it independently.
What's my experience with pricing, setup cost, and licensing?
Using many modules in Oracle increases the value. The cost depends on how many features in Oracle are used. I rate the pricing a five out of ten, as customers always look for discounts.
What other advice do I have?
I rate this solution a nine out of ten. The use of this solution depends on the industry.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Project Manager at Nong San Sach online
Includes standard process and table dictionary but price could be lower
Pros and Cons
- "E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data."
- "The initial setup was a little complex."
What is our primary use case?
I primarily use E-Business Suite for trading and procurement.
What is most valuable?
E-Business Suite's best features are the standard process, the table dictionary, and the ability to work with the SQL language to correlate data.
What needs improvement?
E-Business Suite's pricing could be lower. In the next release, E-Business Suite should include the HIS information system and 360-degree feedback.
For how long have I used the solution?
I've been using E-Business Suite for eight years.
What do I think about the stability of the solution?
E-Business Suite is stable.
What do I think about the scalability of the solution?
E-Business Suite is scalable.
Which solution did I use previously and why did I switch?
I previously used SAP.
How was the initial setup?
The initial setup was a little complex, and deployment took between twenty and thirty minutes to complete.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
E-Business Suite's pricing could be lower.
What other advice do I have?
I would rate E-Business Suite seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Is easy to implement and is stable and scalable
Pros and Cons
- "The implementation of Oracle E-Business Suite is easy."
- "The implementation of Oracle E-Business Suite is easy."
- "They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
- "They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
What is our primary use case?
We use it for our interfaces and to run APIs.
What is most valuable?
The implementation of Oracle E-Business Suite is easy.
What needs improvement?
They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues.
For how long have I used the solution?
I've been using Oracle products since 2005.
Oracle E-Business Suite is currently deployed on-premises, but we hope to move it to the cloud soon.
What do I think about the stability of the solution?
The stability of this solution is good.
What do I think about the scalability of the solution?
It's scalable. We have hundreds of users.
How was the initial setup?
We have a separate team that manages the installation, and I expect that it was a straightforward process for them.
We have about 15 to 20 people on-site and off-shore for maintenance, deployment, patches, etc.
What other advice do I have?
Prepare yourself before you start the installation because sometimes you can end up in a mess. You don't want to have to uninstall everything and re-install it. So, read the manual carefully, prepare the infrastructure and hardware properly, and then slowly go for the installation and deployment.
Overall, I'd give Oracle E-Business Suite a rating of eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business consultant at Condor Innovation
Robust, complete, and offer useful configuration capabilities
Pros and Cons
- "The on-premise is very similar to the cloud version."
- "It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly."
- "It's very dependent on integration with other products,."
- "The solution is very expensive. The price is high for smaller organizations."
What is our primary use case?
Principally, the solution is used for financial issues like accounting, payroll, or inventory.
What is most valuable?
The on-premise is very similar to the cloud version.
It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly. We have tried it with maybe 10,000, 20,000 alternate sections daily.
The solution has a good structure. You can personalize it and configure it.
If you have expertise with the product or Oracle, you will find the setup to be straightforward.
It's a very complete product.
Technical support is useful.
What needs improvement?
The solution is very expensive. The price is high for smaller organizations. Enterprises might find it to be okay.
It's very dependent on integration with other products, especially with Oracle, for an OIC solution.
For how long have I used the solution?
We've used the solution for 15 years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The product is very scalable. With the Oracle solution, there are multiple model options from production, to manufacturing, to transport. It's great for warehouse administration and warehouse management. It can scale to meet the needs of large operations.
How are customer service and support?
Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and add new solutions. It's good overall, the support we get directly from Oracle.
How would you rate customer service and support?
Positive
How was the initial setup?
It's application-specific in terms of setup. If you don't have the expertise, it's very, very hard. It's necessary to have this experience with this software. If you don't have the experience, maybe will be very hard to implement. If you do, it won't be that bad.
You don't need a huge team for maintenance. It's very stable throughout the year.
What's my experience with pricing, setup cost, and licensing?
It's a pricey product. However, it is meant more for enterprises.
What other advice do I have?
We are Oracle partners.
While we are partners, we've dealt with all different versions. The latest is 12.2.7. We have clients that have an on-premise deployment, and we can help them move to the cloud.
It's important to find a good innovation partner, especially if there are plans to move to the cloud. Maybe the lifetime of E-Business Suite is maybe ten years for maximum. That's something to consider if you are coming up to that date.
Overall, it's a very good solution. I'd rate it ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant consultant at Tata Consultancy
Beneficial enterprise management, provides useful information, and high availability
Pros and Cons
- "Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management."
- "Oracle E-Business Suite's most valuable feature is the information that it provides."
- "Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate."
- "Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one."
What is our primary use case?
I used Oracle E-Business Suite for supply chain management, such as order and inventory management, and for receivables.
What is most valuable?
Oracle E-Business Suite's most valuable feature is the information that it provides. For example, it's good to know the AR due date and the receipt of the products that you have sold. It is a good solution overall for enterprise management.
What needs improvement?
Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one. It becomes a little difficult to segregate.
For how long have I used the solution?
I have been using Oracle E-Business Suite for more than five years.
What do I think about the stability of the solution?
Oracle E-Business Suite is a stable solution.
What do I think about the scalability of the solution?
As the Oracle E-Business Suite updates to newer versions the solution scales.
We have approximately 50 people using this solution in the previous company I worked at.
How are customer service and support?
I have not used the support for Oracle E-Business Suite.
What about the implementation team?
We require 15 people for the maintenance and deployment of the solution for one project. The people needed include managers, developers, administrators, and engineers.
What other advice do I have?
I rate Oracle E-Business Suite an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business consultant at Condor Innovation
Provides business continuity for big enterprise clients
Pros and Cons
- "The solution is perfect for big industry and high-scale e-business transactions."
- "Oracle E-Business Suite is very stable, and Oracle is continuously patching, upgrading, and reporting any changes or security issues, which contributes greatly to the stability of the solution."
- "It would be great to see Oracle E-Business Suite become less dependent on the SAO solution, which is an integration solution for Oracle platforms."
- "Oracle E-Business Suite is not great for small and medium-sized enterprises."
What is our primary use case?
We do not use Oracle E-Business Suite. We provide support and customization for the platform.
Our clients, on the other hand, use Oracle E-Business Suite for administration, finances, and inventory.
How has it helped my organization?
In our clients, eBS has enhanced the capacity to attend large volumes of transactions, which allows them to quickly attend to requests from their own clients and a prompt response from their suppliers.
What is most valuable?
The financial aspect of Oracle E-Business Suite is the most valuable for our customers. The solution is perfect for big industry and high-scale e-business transactions.
What needs improvement?
Oracle E-Business Suite is not great for small and medium-sized enterprises. Those clients are better suited for Oracle's NetSuite.
It would be great to see Oracle E-Business Suite become less dependent on the SOA solution, which is an integration solution for Oracle platforms.
For how long have I used the solution?
I have been a partner for Oracle E-Business Suite for 28 years. We have been implementing and supporting e-businesses since the beginning.
What do I think about the stability of the solution?
Oracle E-Business Suite is very stable. In fact, that is why most clients land on this solution.
Oracle is continuously patching, upgrading, and reporting any changes or security issues, which contributes greatly to the stability of the solution.
What do I think about the scalability of the solution?
The scalability is good. However, how well it scales will depend on who is implementing the scaling. It has to be carried out by a highly-skilled team. Technical support comes in handy here.
How are customer service and support?
Oracle provides good support for the E-Business Suite.
How would you rate customer service and support?
Positive
How was the initial setup?
Oracle E-Business Suite does have a complicated deployment model. It is a SaaS solution, so deployment entails multiple databases and server configuration. The connection between the database and the application has to be configured as well.
You do have to have expertise to carry out the implementation, however, I would rate the overall difficulty of the employment at a medium.
The average deployment would require five skilled consultants. Some very basic deployments could be done with one or two deployment developer consultants.
What was our ROI?
We got a return on our investment in a year with Oracle E-Business Suite.
What's my experience with pricing, setup cost, and licensing?
Oracle E-Business Suite is expensive. I don't know how much a license costs exactly, but I would wager it's around $1 million. This is a big implementation.
What other advice do I have?
The biggest selling points for Oracle E-Business Suite are business continuity, financial support, and accounting support.
On a scale of one to ten, with one being the worst and 10 being the best, I would give Oracle E-Business Suite a nine. The only reason I would not give the solution a 10 is because you need a partner for everything you would like to do with the solution, things like implementation, maintenance, and upgrades.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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