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Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation
Real User
Robust, complete, and offer useful configuration capabilities
Pros and Cons
  • "The on-premise is very similar to the cloud version."
  • "It's very dependent on integration with other products,."

What is our primary use case?

Principally, the solution is used for financial issues like accounting, payroll, or inventory.

What is most valuable?

The on-premise is very similar to the cloud version.

It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly. We have tried it with maybe 10,000, 20,000 alternate sections daily.

The solution has a good structure. You can personalize it and configure it. 

If you have expertise with the product or Oracle, you will find the setup to be straightforward. 

It's a very complete product.

Technical support is useful.

What needs improvement?

The solution is very expensive. The price is high for smaller organizations. Enterprises might find it to be okay.

It's very dependent on integration with other products, especially with Oracle, for an OIC solution.

For how long have I used the solution?

We've used the solution for 15 years. 

Buyer's Guide
Oracle E-Business Suite
May 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product is very scalable. With the Oracle solution, there are multiple model options from production, to manufacturing, to transport. It's great for warehouse administration and warehouse management. It can scale to meet the needs of large operations. 

How are customer service and support?

Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and add new solutions. It's good overall, the support we get directly from Oracle.

How would you rate customer service and support?

Positive

How was the initial setup?

It's application-specific in terms of setup. If you don't have the expertise, it's very, very hard. It's necessary to have this experience with this software. If you don't have the experience, maybe will be very hard to implement. If you do, it won't be that bad. 

You don't need a huge team for maintenance. It's very stable throughout the year. 

What's my experience with pricing, setup cost, and licensing?

It's a pricey product. However, it is meant more for enterprises. 

What other advice do I have?

We are Oracle partners. 

While we are partners, we've dealt with all different versions. The latest is 12.2.7. We have clients that have an on-premise deployment, and we can help them move to the cloud. 

It's important to find a good innovation partner, especially if there are plans to move to the cloud. Maybe the lifetime of E-Business Suite is maybe ten years for maximum. That's something to consider if you are coming up to that date.

Overall, it's a very good solution. I'd rate it ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Architect at Ernst & Young
Real User
Perfect data management
Pros and Cons
  • "E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database."
  • "E-Business Suite's user experience and interface could be improved."

What is most valuable?

E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database.

What needs improvement?

E-Business Suite's user experience and interface could be improved. There are also some issues related to the cloud version, such as less powerful flexibility that prevents easy customization and integration. In the future, I would like E-Business Suite to include more self-service applications and no-code/low-code capabilities for users to create simple applications.

For how long have I used the solution?

I've been using E-Business Suite since 2004.

How are customer service and support?

Oracle's support could be quicker and more responsive.

How was the initial setup?

The initial setup is easy and takes six to twelve months - about eight to nine on average.

What's my experience with pricing, setup cost, and licensing?

Compared to other vendors like SAP or Microsoft, the prices for Oracle are reasonable, but they could always be lower.

What other advice do I have?

I especially like E-Business Suite's data management functionality - I would say it provides perfect data management inside the app. I would advise anybody wanting to implement E-Business Suite to try to understand and implement standard functionality first before doing any customization. I would rate E-Business Suite as eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
May 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Kopano  Ramaphoi - PeerSpot reviewer
Consultant at SmartCloud
Real User
Top 20
Scalable business application suite with straightforward patching and good technical support
Pros and Cons
  • "Really scalable business application suite with good technical support and straightforward patching."
  • "The on-premises version of this solution can be difficult to expand, compared to its cloud version. The on-premises version is also more limited, versus the cloud version that has a lot of improvements. Maintaining this solution is also too costly."

What is our primary use case?

Oracle E-Business Suite is used for accounting activities. Customers use the general ledger and accounts receivable functions, and those make their lives easier, especially when the solution is well taken cared of, e.g. through patching then being able to assess the system on time.

What is most valuable?

What I found most valuable in Oracle E-Business Suite is the patching, because it is straightforward. As long as you follow Oracle best practices, you are able to finish the task of patching without a problem.

I like that it's also easy to add products, e.g. if you want to add on financials, you can, or if you don't have financials, you can expand on that. I like that Oracle E-Business Suite is really scalable.

What needs improvement?

As the pricing for Oracle E-Business Suite is too high and maintaining it is too costly, instead of users patching in a timely manner, they complain about the price, and only do the patching whenever there's an issue. Pricing for this solution could still be improved by Oracle.

Another area for improvement, particularly when working with the on-premises version of Oracle E-Business Suite, is that it can be difficult to expand, unlike its cloud version. On cloud, it's easier to improve on things, and there's a lot of improvement, while in the on-premises version, it's more limited.

For how long have I used the solution?

I've been using Oracle E-Business Suite since 2017.

What do I think about the stability of the solution?

The solution is also stable, but its stability depends on doing the patching on time, and as the maintenance of Oracle E-Business Suite is too costly based on feedback from people we've worked with, they only do the patching whenever an issue arises.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a really scalable solution.

How are customer service and support?

The technical support for Oracle E-Business Suite is good. If you do things right, their support can speed up the process, rather than relying on documents and their site. With Oracle support, proper knowledge, and understanding what the problem is, you'll be okay.

What about the implementation team?

I did the deployment myself. Deployment of this solution took a lot of time, because I was using my own laptop, and only had 16GB RAM. I experienced some errors, so deployment took almost a day to a day and a half.

What was our ROI?

Oracle E-Business Suite makes life easier for its users, so it really helps a lot in terms of return on investment. It was a great adventure for me to work on such an environment.

My take on the ROI is based on the feedback of the customer I was helping. Looking at the fact that using the solution does not require you to spend most of your time trying to resolve issues, it will definitely help bring in the ROI.

What's my experience with pricing, setup cost, and licensing?

Most of the people we've worked with were complaining about the pricing of Oracle E-Business Suite being too high.

What other advice do I have?

I have worked mostly with Oracle E-Business Suite.

I'm using the old version of the solution. The new version I was just using it to try on my own environment, e.g. doing the installation from scratch and trying to do it on my own. Oracle E-Business Suite has general ledger, financials, and HR functions, but I'm not much into those, as I'm much interested in the installation and administration of the solution.

I'm particularly interested in the patching and installation of Oracle E-Business Suite, and when there's an issue, I'm able to address the issue, e.g. in case there's a need for patching, I can do it.

I was looking at the interface of the latest version of Oracle E-Business Suite, as I was trying it, and compared to the previous version, there were so many changes to the interface. For now, I cannot say what can be changed or added to this solution, because there were so many changes to its interface, but it was easy to navigate through when you are training.

Because Oracle E-Business Suite is being used in a government department, I can only give a range in terms of the number of end users: more than 100 and less than 1,000.

My role was usually to run some Oracle assessment tools to gather information, and those tools will teach you about the whole system when you gather the information, depending on whether you understand the information on the report, so that gave me a lot of insight.

It was only me who took care of the deployment and maintenance of Oracle E-Business Suite, then there's only engagement with a specialist or a system admin when needed, but in terms of doing the assessment for the solution, I do it myself.

My advice to others planning to implement Oracle E-Business Suite is to be patient, especially when you do the administration part, because the solution is so broad, so it depends on what you are doing, e.g. there are different specializations such as financials, general ledger, etc. In terms of the technical part of it, it will be a matter of time to learn and to download those free ISOs from Oracle e-Delivery, and then try them. Doing that will definitely help, the same way it really helped me with Oracle E-Business Suite.

I didn't evaluate other products, because my specialty is Oracle database administration. I'm a database administrator, and I'm focused on the database, Linux, and Oracle E-Business Suite. They all work well together.

My rating for Oracle E-Business Suite is eight out of ten, because of the price.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees
Real User
Simple configuration, plenty of features, but support could be better
Pros and Cons
  • "The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization."
  • "Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."

What is our primary use case?

Oracle E-Business Suite was used for the finance department. In departments, such as account payables, receivables, cash management, treasury, procurement used it. Additionally, the company purchased Oracle Purchasing for the procurement module and Inventory module. They used a separate solution called Oracle Hyperion.

What is most valuable?

The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization. 

What needs improvement?

Oracle has improved a lot because Oracle E-Business Suite is quite outdated.   Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system.

We had feedback from Oracle, however, it takes years to implement any new feature that is requested.

For how long have I used the solution?

I have used Oracle E-Business Suite for approximately 10 years.

What do I think about the stability of the solution?

Oracle E-Business Suite is not stable because it required a lot of patches. Initially, it was we were installing a lot of patches for different functionality. They have a good knowledge base, which was helpful.

What do I think about the scalability of the solution?

I have found Oracle E-Business Suite scalable. You can purchase additional licenses and databases.

How are customer service and support?

I would rate the technical support of Oracle E-Business Suite a two out of five.

Which solution did I use previously and why did I switch?

I have worked with Microsoft MyVision, which is now known as Microsoft Dynamics. Microsoft MyVision. is for small businesses and Oracle is for large companies.

How was the initial setup?

Nothing is simple with Oracle. The initial installation was not easy but manageable and took a couple of days to complete.

What about the implementation team?

We jointly did the implementation with an integrator.

The maintenance and support are done by a special team of six analysts. It's a corporate system, you cannot leave it alone.

What's my experience with pricing, setup cost, and licensing?

I have found the solution overall to be expensive. There are additional fees on top of the standard license.

What other advice do I have?

I rate Oracle E-Business Suite a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohamed Moustafa - PeerSpot reviewer
General Manager at Quit cement
Real User
Top 5Leaderboard
Integrates well, highly scalable, and useful dashboards
Pros and Cons
  • "If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules."
  • "The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy."

What is our primary use case?

We are using Oracle E-Business Suite for the financial modules in our supply chain, but the main service for the Oracle E-Business for our company is manufacturing.

What is most valuable?

If I want to manage many parts of my organization, such as finances, proceedings, or supply chain I would typically need to buy many different solutions. However, with Oracle E-Business Suite, it is all that is needed. This ERP system has many modules.

Oracle E-Business Suite has the ability to integrate with other systems. This is the most important feature of this ERP system.

There is a centralized dashboard that the owner or upper management of the company can see. For example, it generates financial statements on the dashboards to be easily viewed.

For how long have I used the solution?

I have been using Oracle E-Business Suite for approximately 13 years.

What do I think about the stability of the solution?

Oracle E-Business Suite is highly stable. It is more stable than other ERP systems.

What do I think about the scalability of the solution?

I have found Oracle E-Business Suite to be scalable.

The scalability feature of the Oracle E-Business Suite is one of the most powerful features. It can be deployed in any field. I have many companies in different sectors using it, such as construction and manufacturing.

How are customer service and support?

If I need any help I call Oracle directly and they provide me with assistance with my issues. I am completely satisfied with the support.

How was the initial setup?

The deployment of the Oracle E-Business Suite was simple. I have done many deployments and I find it simple, but for others, it might not be easy.

What about the implementation team?

I have deployed this solution in many companies in difficult countries in the world.

What other advice do I have?

I am a professor in a university and I am teaching students how to use this solution.

I can make all different types of reports for any company. I can make custom forms to manage sales, profit, and loss. I can make all financial statements, balance sheets, income statements, and cash flow reports.

I rate Oracle E-Business Suite a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Real User
Good step-by-step documentation, reliable, and scalable, but support and licensing fees are expensive
Pros and Cons
  • "Technical support is good."
  • "Pricing is the biggest disadvantage of Oracle."

What is our primary use case?

We are an enterprise government organization. 

We are a public sector utility company.

What needs improvement?

They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.

Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.

For how long have I used the solution?

I have been working with Oracle E-Business Suite for more than ten years.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable product, as well as many other vendors.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable solution.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.

How was the initial setup?

The initial setup is easy. Oracle provides step-by-step documentation.

With resources and experience, it is easy.

What's my experience with pricing, setup cost, and licensing?

Fees for support and licensing should be reduced.

Support must be paid for separately, but third-party support is less expensive and has more resources.

What other advice do I have?

We use Oracle E-Business Suite and Oracle Utilities.

I started my career using Oracle Databases, and I am still using Oracle.

I would rate Oracle E-Business Suite a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Head - Financial Reporting and Taxation at Sify Technologies
Real User
Lacking billing module, expensive, but reliable
Pros and Cons
  • "The solution is good for small businesses."
  • "Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution."

What is our primary use case?

We are using this solution in our whole business as an EBS.

What is most valuable?

The solution is good for small businesses.

What needs improvement?

Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution.

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability has been good.

How are customer service and technical support?

We have been in continuous contact with technical support but they do not have a solution to the billing problems we are faced with. Additionally, there are other issues they have not been able to help us with.

How was the initial setup?

The initial setup was complex. The migration took a very long time, approximately four months.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is extremely high.

Which other solutions did I evaluate?

We are evaluating different solutions.

What other advice do I have?

In my current scenario, I would not recommend EBS for anyone. It is better to purchase a cloud solution rather than having this one.

I rate Oracle E-Business Suite a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Manager at irisa
Real User
Great customization and integration features, unfortunately feels somewhat outdated
Pros and Cons
  • "ERP is a valuable feature of this product."
  • "User interface is outdated and not user friendly."

What is our primary use case?

We use this solution in our company to help with processes and dealing with payments for company projects. We are customers of Oracle and I'm the director of ERP systems. 

What is most valuable?

There are a few valuable features in this solution, the most valuable of which is the ERP. The customization and integration features are also great, it's the main thing you look for in a suite. 

What needs improvement?

Our biggest problem with this solution is the user interface. We'd like to see a simpler, more user-friendly product, with a flexible process, like you get with Fusion or SAP S4HANA. Both those solutions have a better UI, whereas Oracle has older features and feels like an outdated product. We're looking to migrate to another product because of that and because Oracle is lacking AI features. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

This is a stable product. 

How are customer service and technical support?

Technical support is a mixed bag and depends on the support requested. Sometimes it goes to someone who isn't knowledgeable and can't help us and sometimes they're fine and can solve our problem. 

How was the initial setup?

The initial setup was a little complex for us and I think it took close to seven months to complete using an integrator team; it's a continuous process. We have a team that deals with the maintenance of the solution and there are around 400 users in the company. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution but it's to be expected because ERPs are expensive. 

What other advice do I have?

This is still a good product and I would recommend it even though it doesn't suit us anymore. 

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.