Tech Lead and Architect at SEI
Real User
Top 5
Is easy to implement and is stable and scalable
Pros and Cons
  • "The implementation of Oracle E-Business Suite is easy."
  • "They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."

What is our primary use case?

We use it for our interfaces and to run APIs.

What is most valuable?

The implementation of Oracle E-Business Suite is easy.

What needs improvement?

They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues.

For how long have I used the solution?

I've been using Oracle products since 2005.

Oracle E-Business Suite is currently deployed on-premises, but we hope to move it to the cloud soon.

Buyer's Guide
Oracle E-Business Suite
March 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

It's scalable. We have hundreds of users.

How was the initial setup?

We have a separate team that manages the installation, and I expect that it was a straightforward process for them.

We have about 15 to 20 people on-site and off-shore for maintenance, deployment, patches, etc.

What other advice do I have?

Prepare yourself before you start the installation because sometimes you can end up in a mess. You don't want to have to uninstall everything and re-install it. So, read the manual carefully, prepare the infrastructure and hardware properly, and then slowly go for the installation and deployment.

Overall, I'd give Oracle E-Business Suite a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oracle Application DBA at Social Insurance Organizaton
Real User
Useful features, reasonably price with good support, but the interface and sales service need improvement
Pros and Cons
  • "Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic."
  • "They should include database functionality."

What is our primary use case?

We have some customized applications, as well as finance full modules, HR, payroll, inventory, and customized pension services, on Oracle EBS.

What is most valuable?

Finance, HRMS, and payroll are all great, and Oracle EBS is fantastic. I used to work as a techno-function consultant. As a result, I've been focusing solely on Oracle since the beginning. I did not work on any other product.

What needs improvement?

I believe they should improve their sales service. 

In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.

The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.

They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.

For how long have I used the solution?

I have been with the current company since 2007, and I have been using Oracle E-Business Suite since 2000.

Version 12 is what we are using.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable solution.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable product.

We are an enterprise, government organization.

How are customer service and support?

We have not had any issues with technical support. Technical support is very good.

Which solution did I use previously and why did I switch?

We purchased Commvault backup software and already have Oracle E-Business Suite installed on our system.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Oracle's pricing is lower than that of its competitors. We also have DB2 in our company, and they charge more, which is why we are migrating our entire system to Oracle. 

In terms of pricing, Oracle E-Business Suite is reasonably priced.

What other advice do I have?

I would recomend using Oracle.

I would rate Oracle E-Business Suite a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
March 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation
Real User
Top 5Leaderboard
Provides business continuity for big enterprise clients
Pros and Cons
  • "The solution is perfect for big industry and high-scale e-business transactions."
  • "It would be great to see Oracle E-Business Suite become less dependent on the SAO solution, which is an integration solution for Oracle platforms."

What is our primary use case?

We do not use Oracle E-Business Suite. We provide support and customization for the platform. 

Our clients, on the other hand, use Oracle E-Business Suite for administration, finances, and inventory. 

How has it helped my organization?

In our clients, eBS has enhanced the capacity to attend large volumes of transactions, which allows them to quickly attend to requests from their own clients and a prompt response from their suppliers.

What is most valuable?

The financial aspect of Oracle E-Business Suite is the most valuable for our customers. The solution is perfect for big industry and high-scale e-business transactions. 

What needs improvement?

Oracle E-Business Suite is not great for small and medium-sized enterprises. Those clients are better suited for Oracle's NetSuite. 

It would be great to see Oracle E-Business Suite become less dependent on the SOA solution, which is an integration solution for Oracle platforms. 

For how long have I used the solution?

I have been a partner for Oracle E-Business Suite for 28 years. We have been implementing and supporting e-businesses since the beginning. 

What do I think about the stability of the solution?

Oracle E-Business Suite is very stable. In fact, that is why most clients land on this solution.

Oracle is continuously patching, upgrading, and reporting any changes or security issues, which contributes greatly to the stability of the solution. 

What do I think about the scalability of the solution?

The scalability is good. However, how well it scales will depend on who is implementing the scaling. It has to be carried out by a highly-skilled team. Technical support comes in handy here. 

How are customer service and support?

Oracle provides good support for the E-Business Suite. 

How would you rate customer service and support?

Positive

How was the initial setup?

Oracle E-Business Suite does have a complicated deployment model. It is a SaaS solution, so deployment entails multiple databases and server configuration. The connection between the database and the application has to be configured as well. 

You do have to have expertise to carry out the implementation, however, I would rate the overall difficulty of the employment at a medium. 

The average deployment would require five skilled consultants. Some very basic deployments could be done with one or two deployment developer consultants. 

What was our ROI?

We got a return on our investment in a year with Oracle E-Business Suite. 

What's my experience with pricing, setup cost, and licensing?

Oracle E-Business Suite is expensive. I don't know how much a license costs exactly, but I would wager it's around $1 million. This is a big implementation. 

What other advice do I have?

The biggest selling points for Oracle E-Business Suite are business continuity, financial support, and accounting support. 

On a scale of one to ten, with one being the worst and 10 being the best, I would give Oracle E-Business Suite a nine. The only reason I would not give the solution a 10 is because you need a partner for everything you would like to do with the solution, things like implementation, maintenance, and upgrades. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Real User
Good step-by-step documentation, reliable, and scalable, but support and licensing fees are expensive
Pros and Cons
  • "Technical support is good."
  • "Pricing is the biggest disadvantage of Oracle."

What is our primary use case?

We are an enterprise government organization. 

We are a public sector utility company.

What needs improvement?

They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.

Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.

For how long have I used the solution?

I have been working with Oracle E-Business Suite for more than ten years.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

What do I think about the stability of the solution?

Oracle E-Business Suite is a stable product, as well as many other vendors.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a scalable solution.

We are a large enterprise, and we have been using E-Business Suite for 15 years. And now we're thinking about changing the technology.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

I am a flexible IT professional who is not limited to a single technology. I have experience in Unix administration, Linux administration, and storage administration.

How was the initial setup?

The initial setup is easy. Oracle provides step-by-step documentation.

With resources and experience, it is easy.

What's my experience with pricing, setup cost, and licensing?

Fees for support and licensing should be reduced.

Support must be paid for separately, but third-party support is less expensive and has more resources.

What other advice do I have?

We use Oracle E-Business Suite and Oracle Utilities.

I started my career using Oracle Databases, and I am still using Oracle.

I would rate Oracle E-Business Suite a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user521856 - PeerSpot reviewer
Sr. Director (Technical) at a media company with 501-1,000 employees
Vendor
Its integration with Oracle Database is valuable. The UI needs improvement. They need to get rid of Java.

What is most valuable?

The functional knowledge is the most valuable feature. Oracle EBS has many different problems, but I think the main feature is the functionality, how it works together. You can probably find other products that work with Oracle database, but because that’s their own product, EBS tightly integrates with it. I think that's the most valuable thing.

How has it helped my organization?

We needed to use financial software, anyway. I think it comes from the historical fact that we had Oracle software; we always had Oracle Database. So, from a licensing point of view, it made perfect sense. It integrates well.

We have a very strong presence from the PL/SQL developers point of view. We have good resources. We have a lot of in-house developed software and it has to integrate with Oracle. We do a lot of invoicing and so on feeding into the Oracle EBS system from our in-house system.

It was natural. The system is naturally a good fit, actually.

What needs improvement?

Their UI is not the best. It is an area with room for improvement, big time. I think they can go completely out of Java, the applet version. If they make it completely browser driven, like HTML and so on, that will be the best. Today, once in a while, it'll get out of sync. You don't have the latest version of Java. It uploads a whole slew of Java products and applets, which is very heavy-duty stuff. It doesn’t have to be.

These days, actually, everybody uses HTML-related stuff. They have started using it. It's a mix of both, actually, but they're not there yet. That's why you see a lot of other products that complement it.

I met one company at an Oracle conference that did just the re-skinning, just because their skin is not up to the mark; there's a lot of outdated stuff.

What do I think about the stability of the solution?

I would say 12.1, we upgraded two years ago. At this point, we are a little bit stable. We do have sometimes hanging systems, but I think it's mostly stable now.

What do I think about the scalability of the solution?

We do have some problems sometimes, but we are a small shop, we have 35-40 users, so it's not a huge shop. If you have a 200-something, or 500, users, I think they definitely would have issues. Personally, I haven't encountered many problems.

Once in a while, I'll have some problems. I'll have to restart the system. If it's in the middle of the day, we have all the users get kicked out, and then just a restart. It doesn't happen that often.

How was the initial setup?

It was not easy to set up.

That's actually one of the reasons we use Salesforce; we're loving it. We use Salesforce for our sales and marketing; no software, no maintenance. I have only a 2-3-person team. I myself oversee the department. I have one developer and one support person. Effectively, that support person is not even 100%, so he probably uses 20% of our time, maybe sometimes a little more than that. The developer is very rarely used. If you add all these three persons, it's not even one person who is actually managing the entire team.

Oracle, oh, my God. I have a team for hardware; you need some Oracle-related hardware stuff. Of course, they're not only doing the Oracle stuff, but you have to have someone. We have an Oracle apps DBA. I'm outsourcing that one. I have a functional guy; he uses 25% of his time now, but at one point, he was using 50% of his time. We also have our in-house PL/SQL developer. You can see how many people. It’s a lot of resources. Oh, man.

Upgrading is a nightmare. I mean, I shouldn’t describe it as a nightmare, but I get nervous whenever they upgrade. It's a lot of work; a lot of coordination; a lot of testing and all those things.

If it was in the cloud, I wouldn't worry about any of those things.

Which other solutions did I evaluate?

We did look at other products. We did look at Workday, and Salesforce also has a product called FinancialForce. Actually, the Workday partners are very, very expensive. They force you to choose one of their suggested partners; Oracle doesn't have that problem. I get it dirt cheap from somebody from India, Brazil, or somebody else, and I can get it done. As much as Workday’s licensing costs, it costs as much for doing the implementation. I wouldn't do that, but maybe there are companies who will do that. If I have to do that, no, not in the route, unless there is some overwhelming benefit in the 5-7 year timeframe.

We also looked at NetSuite, but not as much as Workday. We actually were thinking of doing more on that, but we didn't have anybody come to our site to show that.
With FinancialForce, they had some other comment there that they would not be pursuing that direction. We didn't feel comfortable that they would keep it for a long time or not.

What other advice do I have?

You have to have patience, and be willing to spend more time due to the fact that eventually it pays off. Sometimes, the first impression is the best impression. Oracle EBS is not that. The first impression might be terribly bad, but once you get through there, you dig deeper, you'll get your money's worth.

They are not super efficient in the cloud business yet. They are getting there. We are using it on-premises. Fusion is the cloud-based offering for EBS. We never went that route. We're not comfortable yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user420069 - PeerSpot reviewer
Developer at a non-profit with 1,001-5,000 employees
Vendor
When we buy Oracle's different products, we look to see how they integrate with different modules. With E-Business Suite, they all talk to each other.

Valuable Features

It's out there in the market and the suite of products seem to cater really well to the business needs of our organization. When we buy Oracle's different products, we look to see how they integrate with different modules. With E-Business Suite, they all talk to each other.

So E-Business Suite is kind of one solution, and it's also a well-known product. It's highly stable and we get great support for it.

Improvements to My Organization

It's very stable, which directly affects our business from an assets and support perspective. It provides us with purchasing, financial, procurement, payables, and order management modules. These are all business assets for us that E-Business Suite directly affects.

Room for Improvement

The Oracle support site needs to be better. We go to it for pretty much any sort of issue we have, and I'd like for the search capability to be improved. Sometimes I can get as good if not better results from Google compared to the Oracle site.

Also, there have been issues where we've had to play with E-Business Suite to develop custom fixes because the solution itself isn't precisely catered to our requirements. We're able to get it to work, but it would be nice to not have to customize our own fixes so much.

Deployment Issues

We haven't had any issues with deployment.

Stability Issues

There have been instances of instability, and we've been able to resolve those with custom workarounds from either the Oracle support site or from simply Googling the answers.

Scalability Issues

We haven't had any issues scaling it.

Customer Service and Technical Support

The support site is the only bad thing I've seen with Oracle. Unless you type in the exact right words, you don't get the right answers.

I think its quality seems to have gone down a little bit compared to the way it used to be when I started working when I always had good support.

Initial Setup

I am more on the development side so I didn't install it. The initial setup was done by OBPS. It seems that because it's a popular product, we can find answers on the support site. For my part, development for it has been easy.

Other Advice

I think it's the leader in financial software. I've talked to people who aren't Oracle fans, but who like E-Business Suit anyways. It's a very good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user516705 - PeerSpot reviewer
it_user516705Systems Architect at a tech company with 10,001+ employees
Real User

We use Oracle EBS for your day to day ERP business. Most of our custom applications are laid either on R12 or 11i including SOA suite.

Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation
Real User
Top 5Leaderboard
Robust, complete, and offer useful configuration capabilities
Pros and Cons
  • "The on-premise is very similar to the cloud version."
  • "It's very dependent on integration with other products,."

What is our primary use case?

Principally, the solution is used for financial issues like accounting, payroll, or inventory.

What is most valuable?

The on-premise is very similar to the cloud version.

It's robust and strong for sizeable enterprises that deal with big numbers daily and monthly. We have tried it with maybe 10,000, 20,000 alternate sections daily.

The solution has a good structure. You can personalize it and configure it. 

If you have expertise with the product or Oracle, you will find the setup to be straightforward. 

It's a very complete product.

Technical support is useful.

What needs improvement?

The solution is very expensive. The price is high for smaller organizations. Enterprises might find it to be okay.

It's very dependent on integration with other products, especially with Oracle, for an OIC solution.

For how long have I used the solution?

We've used the solution for 15 years. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product is very scalable. With the Oracle solution, there are multiple model options from production, to manufacturing, to transport. It's great for warehouse administration and warehouse management. It can scale to meet the needs of large operations. 

How are customer service and support?

Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and add new solutions. It's good overall, the support we get directly from Oracle.

How would you rate customer service and support?

Positive

How was the initial setup?

It's application-specific in terms of setup. If you don't have the expertise, it's very, very hard. It's necessary to have this experience with this software. If you don't have the experience, maybe will be very hard to implement. If you do, it won't be that bad. 

You don't need a huge team for maintenance. It's very stable throughout the year. 

What's my experience with pricing, setup cost, and licensing?

It's a pricey product. However, it is meant more for enterprises. 

What other advice do I have?

We are Oracle partners. 

While we are partners, we've dealt with all different versions. The latest is 12.2.7. We have clients that have an on-premise deployment, and we can help them move to the cloud. 

It's important to find a good innovation partner, especially if there are plans to move to the cloud. Maybe the lifetime of E-Business Suite is maybe ten years for maximum. That's something to consider if you are coming up to that date.

Overall, it's a very good solution. I'd rate it ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Asset and Software Licensing Specialist at a consumer goods company with 10,001+ employees
Real User
Top 20
It's an easy-to-use solution, but the system alerts could be better.
Pros and Cons
  • "The interface is easy to use."
  • "The system alerts could be improved."

What is our primary use case?

We use E-Business Suite for managing finances.

What is most valuable?

The interface is easy to use. 

What needs improvement?

The system alerts could be improved.

For how long have I used the solution?

I've been using E-Business Suite for more than two years.

What do I think about the stability of the solution?

E-Business Suite is stable.

What do I think about the scalability of the solution?

E-Business Suite is scalable. There are about 2,000 users on average.

How are customer service and support?

Oracle support is helpful.

What's my experience with pricing, setup cost, and licensing?

The cost of the license depends on the price you can negotiate with the vendor. 

What other advice do I have?

I rate E-Business Suite about seven out of 10. My advice for future users is to ensure you get the correct license.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.