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Joery Van Den Bosch - PeerSpot reviewer
Modern Workplace Architect at Arxus
Real User
Top 10
Centralizes endpoint and security management, is easy to use, and can help simplify app updates
Pros and Cons
  • "The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
  • "Reporting needs improvement."

What is our primary use case?

Nowadays, we've seen more evolution towards Autopilot for Windows 10 and then in a hybrid or cloud-only setup. After the Windows devices, we use it with Android, the most frequent mobile, and then iOS. I have five or six projects regarding Microsoft.

It helps deal with conflicting policies. We do a lot of graph API calls toward Microsoft for reporting, et cetera. 

How has it helped my organization?

It simplifies the work of the IT admins in a company if you set it up right. The setup will take some time, obviously. However, if you set it up right, it will simplify the management of your endpoints. The enterprise app management is great. With Intune, you can shorten the time needed for handling the necessary updates so that there are no vulnerabilities on the applications or on the operating system side of things.

What is most valuable?

The Intune suite offers a lot of features. 

The AutoPilot feature is helpful.

Endpoint privilege management is very good. You can bring your own device setup. You can use it in combination with conditional access policies for encryption.

Migration from on-prem to cloud is good.

The settings catalog and configuration profiles are also very, very useful.

Intunes brings all of our endpoint and security management tools into one place. This is a good thing. We now have one portal to check instead of dozens. I'm really happy with that.

The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune.

We've used Copilot. We have nothing to complain about, however, it is very expensive. With Copilot, we summarized a few of our policies and devices, which were great. We check the properties of the devices, hardware, of the devices, and so on. Mostly, we played around with the summaries of the policies, however, we switched it off since it was running for a couple of days, and it was a few hundred euros for those few days. 

Witnessing the benefits of Intune happen quickly. Clients usually begin to see benefits after the kickoff meeting. Intune is an ongoing development product. It helps both greenfield and existing setups. It's not static. We'll work with policies and versioning, and after every quarter, we'll review our policies and update where necessary. If clients used Intune managed services, they get policy updates included in the managed service. 

Intune is good for securing hybrid work and protecting data of the company while bringing our own devices. We use device framework policies from Microsoft themselves with some minor adjustments. They have level one, level two, and level three policies. You can just fix the settings of their site, and that's also what we use. Then we just tweak and bring in our own experiences. 

The endpoint privileged management enables users to enforce privileged access and can positively affect user productivity. In in small environments, the end users are, in 99% of the cases, also local admins on their devices, which is obviously not good. In bigger environments, we get into that less often as it's more of an organized thing. That said, in small environments, everybody is a local admin and that brings certain risks with it. So users can install and download everything they want. With endpoint privilege management, we can set rules for specific applications, and then, a user can ask for approval to run a certain application, which is very good. 

Intune positively affects overall IT productivity in organizations. If users need to install it on a device that they need in their workday or day-to-day business, they can just grab it themselves from the company portal app. They do not have to wait. They do not have to enter a support ticket that goes to the help desk to request a certain type of software. They can do it themselves, so they save a lot of time.

Intune, when applied on the cloud, can save on costs. With the cloud, there's no on-prem infrastructure that needs service, electricity, space, or cooling, for example. 

What needs improvement?

There are a lot of features that need to be released. There is no copy-paste or fie transfer. There's more work to do. They don't live up to my expectations anymore. Microsoft has a history of releasing features that are not completely finished. 

Remote help needs to be better.

Reporting needs improvement. It's still lacking. The built-in reporting is pretty basic. In managed services, we have a lot more reporting. However, we had to develop it ourselves.

Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution since the product launched, about 15 years ago. 

What do I think about the stability of the solution?

The solution is fairly stable. I cannot recall the last time that there was a health issue reported on the Microsoft side regarding Intune.

What do I think about the scalability of the solution?

The scalability is perfect. I've had no issues with scaling. 

How are customer service and support?

The communication between us and Microsft is good. They do come back with insights on what's to come. When it coms to support, if you are lucky, you will get a good tech that can help. The knowledge of some techs are insufficient. They may ask basic questions that are not relevant to the issue. You spend a lot of time re-answering questions you may have already addressed in the original ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a different solution previously. 

I've been in touch with MobileIron and AirWatch, however, that's very, very basic.

How was the initial setup?

I work with both on-cloud and on-prem versions of the solution. 

The initial deployment is very simple and straightforward. I've been doing it for 15 years, so I understand the process. When people are new to Intune, there may be some complexity. There are many things that need to be considered. The learning curve can be steep. 

There is support from Intune for maintenance, like when an application fails to install. 

What about the implementation team?

I tend to implement the solution myself. 

What's my experience with pricing, setup cost, and licensing?

Some people have Microsoft 365 with a security add-on, and Intune is integrated. 

Copilot is expensive as an add-on.

It's a rather expensive solution, especially if you want to use all the bells and whistles. 

What other advice do I have?

I've been involved with the solution as a customer, integrator, reseller and consultant. I'm a freelancer as well and use it myself. I'm selling licenses and doing greenfield setups for different customers. 

We've not yet used all aspects of Intune suite, which is a new collection of advanced endpoint management and security tools. We have demoed it, and we are showing it in workshops. However, we do not have it in a live environment. A lot of customers are hesitating to buy the Intune suite due to the price. Some users may be paying fifty euros per user per month and then would need to add another 10 euros for the Intune suite, and that's a big step since that would be a fifth of the license that they're already paying. 

It's helpful that Intune is integrated with 365. It's important that everything is integrated together so that the Microsoft ecosystem becomes seamless. 

I'd rate the solution 8 out of 10 overall. 

It's a fund product. The possibilities are almost endless. It will make your life easier. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1143465 - PeerSpot reviewer
IT Systems Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Offers a good user experience, enables our IT team to be more efficient, and helps reduce licensing costs.
Pros and Cons
  • "While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
  • "It would be great if Intune offered better data protection controls for BYOD Windows PCs."

What is our primary use case?

We manage all our client devices, including Windows laptops, MacBooks, iPhones, iPads, and Android devices, using Microsoft Intune.

How has it helped my organization?

We regularly survey our users to gather feedback on their experience with device enrollment and app installation. The feedback we have received so far has been positive.

Intune is good at securing hybrid work and BYOD. There are a few gaps but we can manage those with other tools.

Microsoft Security Signals within Intune is an effective tool. It allows us to restrict access to specific systems or resources for certain devices based on their risk score. We can also prevent access for other devices that don't meet a specific risk threshold until their score improves.

It has enabled our IT team to use their tools more effectively.

Intune streamlines our endpoint management by consolidating multiple vendors into a single platform. With Intune, we can now manage features like the Windows Defender firewall and disk encryption directly, eliminating the need for separate third-party products. This simplifies our management process and potentially reduces costs.

The vendor consolidation has helped to reduce our licensing costs.

It is extremely important to us that the Microsoft Intune suite is integrated with Microsoft 365 and Microsoft Security. We're looking at consolidating more systems and solutions into our Microsoft licensing because of how easily it integrates. 

What is most valuable?

While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me.

What needs improvement?

The licensing has room for improvement.

It would be great if Intune offered better data protection controls for BYOD Windows PCs.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

While Microsoft Intune is generally stable, there are recurring issues with deploying Microsoft 365 apps through Intune. These outages occur around the same time each month.

What do I think about the scalability of the solution?

I would rate the scalability of Intune a nine out of ten.

How are customer service and support?

While the technical support team is generally good, there have been instances where feedback sent to the product group has resulted in delayed or absent responses. This can be frustrating, especially when requesting new features or clarifying existing ones. It would be beneficial to establish a clearer communication channel with the product group to ensure timely responses and address customer concerns efficiently.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we used Workspace ONE. While I find Intune to be generally better, there are still some specific areas where Workspace ONE offers functionalities that Intune currently lacks. Additionally, Workspace ONE was significantly faster for generating reports. However, I acknowledge that Intune has undergone significant improvements over the past year and a half, and it's steadily approaching the level it needs to be. Nevertheless, there's still room for further improvement.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The current licensing model separates essential features into higher-tier subscriptions, requiring additional purchases. Ideally, all functionalities should be included in a single bundled license.

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

We rely on Intune for device management and leverage other tools for security.

Additional maintenance is required to deal with the monthly outages.

I recommend using Intune for endpoint management. It's important to familiarize yourself with the product beforehand. Researching endpoint management via Intune and reviewing Microsoft's online recommendations is crucial for successful implementation within your organization.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Srini B. - PeerSpot reviewer
Senior Manager Information Technology Infrastructure at MapleHighways
Real User
Top 10
Easy to deploy and allows us to work form anywhere
Pros and Cons
  • "Autopilot is the most valuable feature of Microsoft Intune."
  • "Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

What is our primary use case?

I use Microsoft Intune for my Active Directory and my end-point and zero-day protection.

How has it helped my organization?

Microsoft Intune has allowed us to work from anywhere.

What is most valuable?

Autopilot is the most valuable feature of Microsoft Intune.

What needs improvement?

Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune.

I am encountering challenges integrating with multiple domains outside of my own due to unsupported Active Directory extensions.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scaled to support more than 39,000 users without any issues. The initial setup process for the on-premises to Active Directory hybrid integration can be quite technical. We have 100 users.

How are customer service and support?

Microsoft Intune's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. I am an architect and completed the deployment on my own within two months.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Using a hybrid setup instead of relying on a third-party product can provide a better return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is included in our Office 365 suite license. The E5 license is expensive.

What other advice do I have?

I give Microsoft Intune an eight out of ten.

Microsoft Intune doesn't require any maintenance from our end.

I recommend Microsoft Intune because it can be easily integrated with other Microsoft products into a single suite, making it a plug-and-play solution that can be set up with ease.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Narendra Singh. - PeerSpot reviewer
SR IT administrator at Cardinal Integrated Technologies Inc
Real User
Top 20
Allows us to control devices remotely, push applications from the cloud, and use autopilot
Pros and Cons
  • "Autopilot is the most valuable feature."
  • "When somebody has a customized application or their own company's application, we cannot deploy that application."

What is our primary use case?

We use Microsoft Intune to manage desktop, mobile, Apple, and Windows devices.

How has it helped my organization?

Before Microsoft Intune, we were unable to manage devices because everyone was working from home, even though they were still part of our group. This meant that we could not control the devices, such as installing software, deploying tools, or setting up laptops for remote users. After Microsoft Intune was implemented, we were able to manage devices remotely. We can now push policies and applications to devices from a central console. This has made it much easier to keep devices up-to-date and secure, even when employees are working from home.

What is most valuable?

Device management allows us to control devices remotely, push applications from the cloud, and use autopilot. Autopilot is the most valuable feature.

What needs improvement?

When somebody has a customized application or their own company's application, we cannot deploy that application. For that, Microsoft has to change some tools, such as the launch tools, so that we can deploy those applications as well.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. We have 300 end users.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used TeamViewer Remote Management. However, we switched to Microsoft Intune because TeamViewer did not offer application deployment or vulnerability management. Microsoft Intune offers both of these features, as well as integration with Office 365 Defender.

How was the initial setup?

Intune's initial setup is straightforward. Microsoft provided us with some documentation on how to implement the basic setup, and we went through that. There is also a lot of documentation available on the Microsoft portal. We can easily find whatever we are looking for by searching. The Microsoft support team is also very helpful.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control. It is definitely worth the cost for organizations that need a comprehensive mobile device management solution.

What other advice do I have?

I give Microsoft Intune an eight out of ten. It solves all of the problems that we were previously logging into other products to handle. Now, we can do everything from a single console, including security, management, encryption, device vulnerability, and anything else we want to do with the device. We can even run any script.

There is no maintenance required from our end for Microsoft Intune.

To use Microsoft Intune, we must have an active domain. We can then purchase Intune directly from Microsoft or from a partner.

If I had the opportunity to choose a configuration management tool again, I would choose Microsoft Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sathish Veerapandian - PeerSpot reviewer
DevSecOps CISO Architect(Feature Engineer 3)- CISO Cyber Security Dept at ING
Real User
Top 10
We can cover devices at several locations with a single cloud-based solution
Pros and Cons
  • "Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."
  • "Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."

What is our primary use case?

Intune is a tool for managing configurations and policies for devices. It has additional benefits like monitoring and enforcing security measures. It helps us ensure that the devices we provide to our users are perfectly controlled so that data isn't leaking. For example, I can enable BitLocker to encrypt data on all employee devices. All laptops in the organization require antivirus software. Any laptops without antivirus are non-compliant, so I can block them in Intune

I can also use Intune to lock down specific activities on mobile devices. When people access their email, Microsoft Teams, or OneDrive on their mobile devices, I can enforce a policy that prevents them from copy-pasting data from the corporate email address mailbox to their phones. I can also block screenshots. 

We have nearly 100,000 users across multiple locations. That's one benefit of Intune. We can cover devices at several locations with a single cloud-based solution. 

The great part about Microsoft Intune is that we can target for Android/IOS/Windows devices with full control. We can also enroll Mac and Linux OS and enforce certain configurations and get compliance reporting. This provides us a key criteria for zero trust deployment model.

And now we have the option to integration of Ms Intune to MAC JAMF with API integration which makes the life simpler

And administrative Units helps a lot in scoping the device and providing the delegation to the required administrators which creates a very good RBAC management as well.

How has it helped my organization?

Intune is a cloud-based solution, so we avoid many of the headaches associated with on-prem maintenance like for example SCCM which was doing this job in the past and we need frequent patching and maintenance as well. Because Intune is a cloud-based solution whereas SCCM depends on on-premises technology to function, Intune has a simpler architecture with more options on MAM, reporting, security & MDM. We always get the latest security features and enhancements from Microsoft with the cloud-based solution Intune.

What is most valuable?

Intune allows you to create policies for managing mobile devices and mobile applications. Mobile application management targets and protects only the application. It will create a container for your application on the mobile device, securing the container and application. Mobile application management allows you to set limits on what employees do in specific applications that contain corporate data, such as Microsoft Outlook.

Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives.

What needs improvement?

Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further. 

I select one device, and Intune tells me it's non-compliant. I click on it, and it tells me the antivirus service is not running. It should provide some additional information. When did the service stop? Did the service start in the first place? Intune's internal graph API should also be improved because that is where we can apply commands. 

For how long have I used the solution?

I've been using Intune for the last six years.

What do I think about the stability of the solution?

As stated the solution is very stable because there is 24/7 monitoring of the core component by Microsoft Monitoring Team. 

What do I think about the scalability of the solution?

Microsoft Intune can scale easily since it's a cloud-based solution and we need to procure only licenses per user and no need to worry about maintaining the backend core component because it's handled by Microsoft.

How are customer service and support?

I rate Microsoft's support a seven out of ten. Support is one area that requires massive improvement. In most cases, the frontline engineers collect the logs. After they review the logs, they will find the person who can help us fix the issue. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Microsoft System Center Configuration Manager, Microsoft's on-premise configuration management solution. We switched to Intune because we purchased an EMS E3 license that covers Outlook, Teams, Intune, etc. 

Ultimately, it comes down to costs. We don't need to spend money on SCCM licensing, and we get better cloud-based monitoring and reporting than SCCM. Most people prefer to move to Intune because they get some additional features included for free when they buy the EMS E3 license from Microsoft.

How was the initial setup?

Setting up Intune was initially complex because we need to migrate everything from SCCM to Intune. If you already have your policies and configurations worked out on-prem, it will be the same once you move to Intune, and you'll see a massive improvement in configuration, compliance, reporting, and mobile device management.

What was our ROI?

The return on investment is that I have a better way to secure my devices and make them compliant. 

What's my experience with pricing, setup cost, and licensing?

Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive. 

In order to protect this, I'm going to buy the EMS E3, which includes security and also the option to utilize Microsoft Intune. I don't need to buy an additional license for software and device management. I can do all of this with the same license I bought for Microsoft security.

Which other solutions did I evaluate?

I see a significant gap between Microsoft Intune and products by other vendors. We were using SCCM on-premises, but Microsoft Intune added monitoring and security features, so we didn't see any suitable alternatives. 

What other advice do I have?

I rate Microsoft Intune a nine out of ten. Before deploying Intune, you must understand your current setup and security needs. If you're only looking for a security solution, you can deploy Microsoft Defender for Endpoint. However, Intune is ideal if you want a more comprehensive security solution that covers configuration and compliance management. You need to understand the gaps in your current solution and what you want to overcome. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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MarkusTremer - PeerSpot reviewer
CEO at GTS CloudSolution GmbH
Real User
Top 20
Used to manage apps, device and application management, and enroll security policies
Pros and Cons
  • "The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
  • "The solution's app deployment needs to be improved."

What is our primary use case?

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

What is most valuable?

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

What needs improvement?

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

Microsoft Intune is a scalable solution.

How are customer service and support?

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

How was the initial setup?

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

What other advice do I have?

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at IT Consulting Dariusz Szymkun
Consultant
A modern, cloud-based solution for centralized management
Pros and Cons
  • "It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
  • "There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

What is our primary use case?

I was using Intune with a customer. I had a long-term contract with a mining company, and then I moved to another organization. I am now in a different company. They all are large organizations. They are moving to the cloud, and Intune is one of the tools they are going to utilize.

In my previous job, Intune was being used for the cloud environment. We migrated fully from on-premises SCCM to cloud-only managed. We were utilizing all the benefits of Intune for cloud management, such as Windows updates, encryption, configuration, replacement of GPOs, etc. Moving away from the SCCM to Intune was a part of my previous job.

How has it helped my organization?

It is a modern tool. It is a cloud-based or software-as-a-service tool that gives you centralized management at one location. You have good dashboards. You have pretty much everything at a single location. You can manage different settings in one place. It is about manageability. It also gives you access from any place. It is a cloud solution, so as long as you have connectivity, you can do pretty much everything.

Intune brings all of the endpoint and security management tools into one place, but it is a lengthy process because I have been working for large organizations. They have been heavily dependent on on-premise services for years or decades, so the transition always takes time, but it is pretty successful. It is a good tool, but in security, there are dependencies, so it takes time for the transition to be successful. We have been using different security baselines and CIS or NAS methodology. It is a difficult process. Especially when you do GPO migration, not all settings are yet directly supported in Intune. Sometimes, you have to do a bit of workaround, power shell settings, and registry settings. It is tricky, but it is a key area for a successful transition.

Intune does not yet provide full endpoint visibility and IT control across device platforms. There is still a significant gap between all the systems we used on-premise and Intune. It is probably going to take time for Microsoft to fill the gap. Sometimes, you have to use third-party products, and sometimes, you have to use workarounds. It is a tricky one, but Microsoft is moving in the right direction, slowly but surely.

In terms of user experience, users do not use Intune. From the user perspective, it is about the performance and the impact, and there are some analytical tools to measure performance, reliability, etc. The built-in reporting is pretty good.

Intune affects IT productivity. From the IT operations perspective, things are much more simplified. The transition also enforces some cleanups, optimization, etc. It is definitely a great improvement for the IT organization.

Intune itself has probably not reduced the risk of security breaches, but there are many add-ons. There are many security products from Microsoft that integrate with Intune and Azure. Its reporting is great. By having the right knowledge and the right understanding, you can utilize this. There are some security baselines that you can utilize in Intune, which are coming out of the box. Microsoft is providing its own products for security, and this is probably an area we should explore.

Intune helps to save costs. As a part of the transition from on-premises to Intune, you can decommission your legacy infrastructure such as SCCM and domain controllers.

Intune has helped to consolidate vendors. It is one product, and Microsoft is trying to fill all the gaps with the add-ons. Microsoft is constantly adding functionality pretty much on a monthly basis. Utilizing a single vendor or single tool set is always good. This consolidation affects the licensing costs. When you have a single vendor, you have more options for contract negotiation, license discounts, etc.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. You have a single pane and the same toolset. It is always good to utilize a single product.

What is most valuable?

It is a modern desktop management tool. It is a replacement for SCCM and GPOs. When organizations are moving away from the AD to Azure AD, especially for devices, it is very useful. It is helpful for managing devices anytime and any place without requiring dependency on the local networks.

What needs improvement?

There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas. For people using SCCM, Intune seems to be very simple. It is a good thing, but sometimes, it is a bad thing. There is a significant gap, especially for large organizations in terms of functionality. Microsoft still has a lot to do.

For how long have I used the solution?

I have been working with Intune for about 5 years. I am an endpoint management specialist. I am using it pretty much daily.

What do I think about the stability of the solution?

I would rate it an 8 out of 10 for stability. It is still under development, so there are issues. Sometimes, settings are not consistently applied everywhere, so they give unexpected results. It is probably because of the learning curve and also the ongoing development. Sometimes, there are bugs or some mistakes. It is a cloud environment, and sometimes, some settings are not applied. It is a matter of time. It will get fixed.

What do I think about the scalability of the solution?

It is very scalable. It is practically unlimited.

I have been working with companies with different numbers of users and devices. In one company, there were 40,000 devices, and in another one, there were 300,000. The number of users is more than the number of devices because the companies I have been working with have different shifts, so they are sharing devices. That is why there are more users than devices. The average is 35,000.

How are customer service and support?

The first and the second lines of support are quite poor. They redirect end users to publicly available documentation, which is not very useful because usually, the first thing you do is to check what is available publicly before you raise the ticket. Their support is not very good. I would rate their support a 6 out of 10.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have been mostly using SCCM. The move to Intune was a part of the cloud transition. Most companies are moving not only the MDM solution but all kinds of services to the cloud. Intune is just one of them. It covers one of the areas.

How was the initial setup?

Its deployment and maintenance are easy. I would rate it a 9 out of 10 for both. It is generally deployed on a public cloud.

The number of people required for maintenance depends on the size of the organization. One person is never good enough because you need to consider various time zones, people going on leave, etc. 

What's my experience with pricing, setup cost, and licensing?

Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations. They are not very happy. They are not willing to buy them. That is the problem. Microsoft should probably work on the strategy for pricing for the add-ons.

Which other solutions did I evaluate?

They probably did not evaluate other options. A lot of organizations are trying to use one vendor, and they have been using Microsoft for a long time. Intune seems to be the most complete as compared to others. I have been doing some research recently for a company, and I have been going through some Gartner reports. Intune is clearly number one in this area.

What other advice do I have?

To those evaluating this solution, I would advise to be aware of the fact that this is a product that is still being developed. There are many features that are not available yet, especially as compared to a product like SCCM which has been on the market for many years. Do not expect everything to be available straight away. 

I have not used Intune much for BYO devices. The companies I have been working with do not allow that. They either provide their own hardware, such as laptops or desktops, or virtual desktops such as cloud PCs. They either have Azure virtual desktop or Windows 365, so I do not have much experience with BYO devices.

I have also not used Intune's Endpoint Privilege Management feature. It is probably a new functionality that is not free. For large organizations, it is a significant cost, so they are reluctant to go in this direction. They might use it in the future.

Because of its scalability and future-proofing, I would rate Intune a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1719357 - PeerSpot reviewer
Head of ICT division at a energy/utilities company with 201-500 employees
Real User
Helps us save time, is user-friendly, and enforces strong security policies.
Pros and Cons
  • "We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
  • "Intune does not provide real-time visibility."

What is our primary use case?

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

How has it helped my organization?

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

What is most valuable?

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

What needs improvement?

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What was our ROI?

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

What's my experience with pricing, setup cost, and licensing?

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

Which other solutions did I evaluate?

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

What other advice do I have?

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.