PeerSpot user
Desktop Architecture and Design at a tech services company with 1-10 employees
Real User
Great patch management and reasonable pricing
Pros and Cons
  • "Microsoft Endpoint Manager is not expensive overall, especially for small environments."
  • "An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."

What is our primary use case?

We use Microsoft Endpoint Manager for patch management and software and application deployment. We also use it to engage with the user to be flexible and encourage them to use our organizational tool in their home or country, along with Microsoft 365 features and VDI.

How has it helped my organization?

Microsoft Endpoint Manager's patch management has been the most helpful to us. However, Microsoft Endpoint Manager has a lot of features. We could use it for cost management, inventory, and security purposes. But, bottomline, its best feature is patch management.

What needs improvement?

No tool is 100% perfect. An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it.

For how long have I used the solution?

I have more than 10 years of experience with Microsoft Endpoint Manager. 

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Microsoft Intune
April 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the scalability of the solution?

Microsoft Endpoint Manager is scalable. We have not run into any issues. 

How was the initial setup?

The initial setup was not easy for me.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Microsoft Endpoint Manager is not expensive overall, especially for small environments. But for enterprises with more than 6,000 or 7,000 users, it can start to get a little expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Sr. Microsoft Solution Architect at a tech services company with 1,001-5,000 employees
Real User
It helps restrict certain access to mobile devices. But, it is Samsung knox centric.
Pros and Cons
  • "It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
  • "Intune should be much more granular in terms of supporting more Android cellular devices."

What is our primary use case?

Our primary use case for this solution is to implement conditional access policies to restrict mobile users from accessing emails until their devices comply.

How has it helped my organization?

Intune should be much more granular in terms of supporting more devices. It is mainly only supported for Samsung knox devices. If you want to restrict the user, and not to turn on the camera and such, most of the policies that I found were more supported only towards Samsung knox devices. But, some policies are supported for Android 4.0 operating systems. Most of these policies are only for Samsung knox. I wish there was more diversity regarding other Android devices. In our country, there are multiple vendors, such as: Samsung, Huawei and more. I would prefer other solutions if I'm implementing restricting the devices in terms of applying the policies.

What is most valuable?

It has many features, but the most prominent is that other mobile device solutions support more polices. Much more diversion is needed in implementing the policies in different kinds of devices. As I have worked, it has not supported too many policies for android devices. Every 3rd or 4th policy that was supported is for Samsung knox devices. So, most people prefer to use Intune if they want to implement conditional access policies to restrict customer exchange online or exchange user formats emails until their devices comply.

You can publish Apps on the devices and take inventory of the devices, but it's all about the companies who were interested due to implementing conditional access policies to restrict  users. They want to restrict the users in order to access emails until their device is secure and then comply with the security policies of the organization.

What needs improvement?

Most of the customers expect that most of the policies will be there for Android, to implement the policies. Unfortunately, most of the policies that I found are for Samsung knox devices, that is specific to a device or specific to a vendor. That's why most of the customers have a hard time with Intunes, because most of the policies they see is for Samsung knox. They want Intunes to support Android devices. If it is supported by other Android devices, then it's very complicated because if you want it implemented, you have to use some custom equipment. There are a very limited number of policies that are applied, and all generate other devices like Samsung knox devices.

Most of the customers in the business do not use Intune because it doesn't support that much policy for Android. Here in Pakistan, most of the end users are using Android devices. Windows is out of the question. They don't use Microsoft mobile phones. Most of the popular devices are iOS, and the ultimate users are Androids. I think 80% of the users are using Android devices here and less than 20% are using iOS devices.

So, the customer is expecting to apply policy on Android devices and it's not generated specific to a vendor like Samsung knox, so they don't buy it, and they don't consider it.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Yes, it is a stable solution. There were a few stability issues, but most of us are happy with the stability of the solution.

What do I think about the scalability of the solution?

I do not think scalability is an issue.

How was the initial setup?

It was not easy, but not too complex. If an engineer knows what he or she is doing, then it is not difficult.

What's my experience with pricing, setup cost, and licensing?

The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to VMware Airwatch, and IBM MaaS360.

Which other solutions did I evaluate?

We considered VMware Airwatch and IBM MaaS360

What other advice do I have?

From my experience if the requirement is to lock down the Android devices through Intune, then I should advise to look at the different policies that are available for Intune before doing the implementation. Because, if the policies do not meet the requirements of the organization to lock down the devices or to apply the policies on the devices, then it does not make any sense. So, for Android devices in particular, if you are implementing Intune then you should first look at the policies that are available in Intunes and then try to evaluate and do proof of concept.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Microsoft Intune
April 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Architecture Director at a transportation company with 10,001+ employees
Real User
Efficient management of thousands of mobile devices
Pros and Cons
  • "The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
  • "We would like to see support for Chrome and/or devices for Chromebooks."

What is our primary use case?

We use this for management of all mobile devices.

What needs improvement?

We would like to see support for Chrome and/or devices for Chromebooks.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We currently have tens of thousands of users within our organization using the solution.

How are customer service and support?

I think customer support is quite good, we have enterprise support and premier support agreements.

How was the initial setup?

Initial setup was straightforward.

What other advice do I have?

Potential users should run a proof of concept. This can be done easily because Microsoft is offering a free trial period of one month.

I would rate this an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AVP at a financial services firm with 1,001-5,000 employees
Real User
Good performance, useful policies, and secure
Pros and Cons
  • "The solution is easy to use and it has good performance."
  • "There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

What is our primary use case?

The primary use of Microsoft Intune is for device management.

What is most valuable?

The solution is easy to use and it has good performance.

We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.

What needs improvement?

There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.

For how long have I used the solution?

I rate Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable, we use it across many groups.

We have approximately 1,000 users using this solution in my organization.

How are customer service and support?

I have not used the technical support.

Which solution did I use previously and why did I switch?

We previously used AirWatch.

How was the initial setup?

The installation is simple and it can be done quickly, within minutes.

What about the implementation team?

We have a team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There are licenses required for this solution. We enable licenses on the devices we need to manage.

We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.

What other advice do I have?

I rate Microsoft Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Hosman Rodriguez - PeerSpot reviewer
Senior Manager Compliance at Appalachian Group
Real User
A cloud-based mobile device and application management solution that works well
Pros and Cons
  • "It works pretty well for us."
  • "The configuration and pricing can be improved."

What is most valuable?

It works pretty well for us.

What needs improvement?

The configuration and pricing can be improved. It would also be better to meet with people in the country and teach us how to manage personal information because we will not look at or touch any personal information. They should teach us about managing personal information and make it really easy for us.

What's my experience with pricing, setup cost, and licensing?

Pricing can be improved.

What other advice do I have?

On a scale from one to ten, I would give Microsoft Intune a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a tech services company with 10,001+ employees
Real User
Top 5
Very good technical support with great scalability and mobile acesss management
Pros and Cons
  • "The mobile application management, MAM, is the most useful aspect of the solution."
  • "Reporting could be improved. It needs to be more expensive and robust."

What is our primary use case?

We primarily implement the solution for our customers. It's mainly used by our clients for device management.

How has it helped my organization?

The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way. That way, the data can be managed by the organization, whether the device is managed or not.

What is most valuable?

The mobile application management, MAM, is the most useful aspect of the solution.

The initial setup is very straightforward.

The solution is quite stable.

The product scales very, very well.

We've found the technical support to be excellent.

What needs improvement?

The legacy system management could use some improvement.

Reporting could be improved. It needs to be more expensive and robust.

Technical support could be a bit quicker to respond.

For how long have I used the solution?

We've used the solution for two years. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

The product is stable. Microsoft, obviously, is a stable platform. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.

What do I think about the scalability of the solution?

The solution is highly scalable. A company can expand the solution if it would like to.

How are customer service and technical support?

I'd rate the solution at a four out of five. It's mostly quite good. They are helpful and knowledgeable. However, The response times could improve. In general, we are mostly satisfied with the level of service provided to us.

How was the initial setup?

The initial setup is not overly complex or difficult. It is easy. The implementation is straightforward.

The deployment process is pretty quick. It takes a couple of days, and not quite a week.

What about the implementation team?

We can implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Being a deployment or being a technical resource, I'm not that good in the pricing. It's not an aspect o the solution I directly deal with. I can't speak to the specific costs to a company.

What other advice do I have?

We are a global distributor for Microsoft. I am a consultant. I do deployment for my customers.

I'd rate the solution at an eight out of ten overall.

I would advise new users and organizations that they should follow the industry standard practices of configuring the policies and they can always highly rely on Microsoft for other security products as well.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Senior Solutions Architect at RTS Cloud AB
Real User
Stable, easy to deploy, and easy to find technicians who understand the technology
Pros and Cons
  • "At the moment, Autopilot is the most valuable feature."
  • "The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."

What is our primary use case?

I'm a solution architect. When I put up a new solution for managing devices, I prefer to put it on Microsoft Intune.

What is most valuable?

At the moment, Autopilot is the most valuable feature.

What needs improvement?

The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS.

For how long have I used the solution?

I have been familiar with it since it was released. 

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

It depends on the technology for which you ask them for support.

Which solution did I use previously and why did I switch?

We are also working with VMware Workspace ONE. When comparing these two products, I prefer Intune.

How was the initial setup?

It is simple. It is easier than easy.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free.

What other advice do I have?

It is quite easy to get people who understand the technology. For other platforms, at least in Sweden, there are not so many technicians who understand the technology.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
CHTO at Timp-iT
Real User
Keeps integrity of standard deployments, scalable, and straightforward installation
Pros and Cons
  • "The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
  • "There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

What is our primary use case?

We use the solution for the deployment of the Windows 10 laptops and devices, and mobile device management of Android and iOS devices.

What is most valuable?

The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience.

What needs improvement?

There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates fine. 

While using the solution, you have to test and validate a lot. This is not really a solution issue but more of a configuration issue but still worthy of noting.

We have experienced an issue while deploying a Windows 10 machine, once you get the user profile applications installed, it does not always integrate well with third-party multi-factor authentication solutions. This is something that can be improved in the future.

For how long have I used the solution?

I have been using the solution for the last year.

What do I think about the stability of the solution?

The solution is reliable. However, it depends on the stability of your network and the internet connectivity.

What do I think about the scalability of the solution?

I have not had the chance to fully test the scalability because, although it is an enterprise solution, the organizations that I am working for tend not to have a large-scale, full-blown deployment at once of all the Windows 10 or mobile devices.

We plan to increase the usage of the solution. We have a number of my customers that are just starting with the solution, one is only doing the Windows 10 devices, the other one is only doing mobile device management. We have some clients that have it installed but it is not being fully used yet.

How was the initial setup?

The installation was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations.

Which other solutions did I evaluate?

We did evaluate other solutions before we selected this one.

What other advice do I have?

Those who want to implement this solution have to ask themselves a few questions.
How do you introduce an additional security layer within my organization? If it is concerning the devices that you are using? Think big, act small, start with the smaller issues that you are having and make sure that the bigger picture stays within reach. Start with either mobile device management, or either Windows 10 deployment on laptops and PCs.

Make sure that you also have security governance because otherwise, you can introduce millions and millions of features and options but it still has to be a good user experience for the people that have to use these devices. If you fully block and fully restrict the devices, then it will not be a good user experience for the people that are actually in the field. There are actions that have to be done due to security and also by means of user experience optimization and security.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.