I worked with Microsoft Intune.
Senior Manager Information Technology Infrastructure at MapleHighways
Convenient third-party integrations enhance workflow efficiency while remote access could be added
Pros and Cons
- "Third party integrations are very convenient to use with Microsoft Intune."
- "Microsoft Intune is currently overpriced."
What is our primary use case?
What is most valuable?
Third party integrations are very convenient to use with Microsoft Intune.
What needs improvement?
Whatever is required is available in Microsoft Intune. Remote access functionality could be added in future updates.
Microsoft Intune is currently overpriced.
For how long have I used the solution?
I have been working with Microsoft Intune for six years.
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Microsoft Intune
May 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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How are customer service and support?
Microsoft Intune support needs improvement and they could work on enhancing their support services.
Which other solutions did I evaluate?
Microsoft Intune is the best among competitors, though I haven't worked with other similar tools.
What other advice do I have?
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 16, 2025
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IT Specialist in Modern Device Management at a tech services company with 11-50 employees
Brings all of our endpoint and security management tools into one place
Pros and Cons
- "The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."
- "I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."
What is our primary use case?
I use it for deploying software and managing devices.
How has it helped my organization?
Microsoft Intune brings all of our endpoint and security management tools into one place. I can log into only one console and jump from one system to the other system seamlessly.
It is easy. When I hand out a new device to new users, I ask them to enter their email address and password. They just need to give the device 15 to 20 minutes, and it is done. Users can then start working on their devices.
It just works. I do not have to run after the software to see if it is the latest update. It just runs. It is setup-and-forget.
Microsoft Intune makes it easy to secure hybrid work and protect data on company and BYO devices. Once you have set up all the rules, it just works. You cannot mix personal data with company-related data. Also, no data can be extracted from the business aspect to the personal one.
Microsoft Intune's Endpoint Privilege Management feature enables us to enforce the least privileged access. For me, it is a big advantage to only have the rights I need and not the ones I do not need. For every specific case, I just request the required role for it, and afterward, I deactivate the role. From the security aspect, it is at a very high level.
It helps reduce data loss. It helps with data loss prevention. We also use multifactor authentication and block unknown devices and unknown users. Any external attacks are blocked via a lot of mechanisms. We can use our privileged roles only inside a closed network and with PKI-based authentication.
Microsoft Intune has affected the IT productivity in our organization in a positive way.
It is very important for us that its capabilities are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. This feature was one of the major things when we started digitalization.
What is most valuable?
The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection. You can enroll devices by binding the hash values in Intune. You can enroll them from wherever the person is. It makes no difference if he is sitting at home or office or is on vacation.
What needs improvement?
They are always rolling out updates. You get more and more possibilities to enroll devices and configure their settings and security. I have confidence in the setup they have provided so far. I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability.
For how long have I used the solution?
I have been using Microsoft Intune for almost six years. I am always using the latest version. It is a cloud platform, and it is updated almost every month with new features.
What do I think about the scalability of the solution?
I would rate it an eight out of ten for scalability. There is always room for improvement when it comes to scalability.
How are customer service and support?
Their technical support is great. We always get an answer from Microsoft.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Microsoft System Center Configuration Manager. We did not use any other vendor.
Using Microsoft Intune did not help us consolidate vendors. Our strategy is to not mix up too many different vendors and have just one. The best thing is that if you want to use Microsoft Azure and Intune, you can use the features out of the box. You do not need big modifications. You can take the default and build everything around your needs, and it will work.
What other advice do I have?
This is the platform for every enterprise. It is easy to manage all devices such as Windows, iOS, and macOS in one place. You can also manage Android devices.
Overall, I would rate Microsoft Intune an eight out of ten because there is always room for more modifications and improvements.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Oct 7, 2024
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Microsoft Intune
May 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Director Of Operations at a marketing services firm with 1-10 employees
Integrates well with Microsoft tools and secures our devices
Pros and Cons
- "The most valuable feature of Intune is the ability to reset a lost device and remove all the data."
What is our primary use case?
Our organization utilizes Microsoft Intune to safeguard company data on employee laptops and cell phones that might be used for remote work.
We use Microsoft Intune to ensure compliance on devices, both on and off-site. Intune enforces settings like requiring a screen lock and allows us to remotely wipe lost devices to protect sensitive company information.
How has it helped my organization?
Microsoft Defender offers a built-in Intune dashboard that simplifies our workflow. While reviewing security information in Defender, we can easily see non-compliant devices flagged by Intune, eliminating the need to switch between applications.
The Intune user experience has become significantly easier. While in the past we required detailed instructions for app installation, recent versions of the Intune app guide users through the process, eliminating the prior challenge of users struggling with installation.
Intune's biggest benefit is its seamless integration with existing Microsoft products in our organization. Since we're already a Microsoft shop, Intune leverages our familiar environment for a straightforward implementation, offering centralized control for our SOC clients. We likely saw the advantages quickly, as with other Microsoft products.
Microsoft Intune effectively secures our BYOD program. If we have employees who need to work from home for some time, we make sure to install Intune on their laptops first.
Microsoft Intune has improved our IT team's efficiency by allowing a Bring-Your-Own-Device policy and facilitating work-from-home options.
What is most valuable?
The most valuable feature of Intune is the ability to reset a lost device and remove all the data.
For how long have I used the solution?
I have been using Microsoft Intune for almost four years.
How are customer service and support?
The technical support gets the job done.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate Microsoft Intune seven out of ten.
A selling point for us was that Intune reports back to the Microsoft dashboards that we already use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology System Administrator II at a government with 51-200 employees
Cloud-based and helpful for compliance and endpoint deployment
Pros and Cons
- "Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
- "I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
What is our primary use case?
We are using it for the endpoint deployment piece.
By implementing Intune, we are trying to get everything off on-prem.
How has it helped my organization?
Because of the FedRAMP space and some of the pieces we are doing, such as the new policies for CMMC 2.0, we have more worries when we have anything physical. It just made sense to go for a cloud solution. Because we were already using Microsoft products and we were previously partially using Intune, it just made sense to use Intune.
Once you start getting things hosted in the cloud, rather than having to host the domain pieces yourself, they can be generally managed by Intune. One of the issues that we had when we had the hybrid or on-prem deployment set was that users would have to use a VPN to be able to change their user email or their password sets. Having to manage on-prem exchange was an issue as well. There were other things like that. As we are moving the pieces over, we are noticing a lot more availability and easier configuration of pieces for users.
Intune has helped us with compliance. We are using it for CMMC 2.0 compliance.
Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app. You can make applications and other things and have them deployed via scripts.
The user experience of Intune has been nice for other individuals from what I have seen.
A lot of security is achieved via Intune policy deployment cases. There is a baseline security set, and then a part of it was configured with some of the other things that we needed for CMMC 2.0 compliance. It is containerizing for cell phones in particular and not allowing specific connection sets. We have more cells than anything else. A lot of the users do not even need to touch a lot of the system sets that we use. We have not had any issues with user availability.
One of the things that you can do with Intune is that you can have approved app sets. As a corporation, you know that a user needs to use an application, so you can have it added to Intune Company Portal apps. You can have it pre-downloaded for the users without the need for an admin's intervention. For the apps that users could need or do need, you can either force installation or set it up for the user if they need it.
Intune certainly affects our organization's attack surface. We are utilizing DLP, domain policies, and things like that via Intune. It is nice to be able to make sure that the users can have their laptops, and there is also no need to have a VPN service for a lot of those. It makes it easier for each user's things to be isolated.
We started utilizing the app proxy service. If you have local applications that use a web URL, you can use the app proxy and have Microsoft handle the VPN connection set rather than needing a VPN yourself.
Intune has helped to reduce the risk of security breaches in our organization. Intune has saved us costs. It has helped us reduce our workloads. When doing the hybrid deployment, we have to manage our on-prem environment and have additional security for it. By moving into the cloud, we have reduced the electrical cost of the office. There is also a price difference. Hosting our own VM sets versus having them host in Azure are two different things. Doing cloud integrations with pieces is easier in Intune than on-prem. It has been a nice thing that we have been dealing with recently.
What is most valuable?
We are using it for its DM Hosting, user hosting, and end-to-end deployment as well. It is all very nice.
What needs improvement?
I would like them to stop making changes and not tell people they have already made the changes.
I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that. Tagging is still at more of an infancy set. You get a lot of false flags.
There can also be a more simplified use case for app deployment. They leverage MSIs and WIN32. I am having a more washed-out EXE process. Rather than having to build the script sets yourself, having them autogenerated script based on you uploading in a default location would be nice.
For how long have I used the solution?
We are still in phases. It is not simple to just do a hard cutover for a lot of it.
How are customer service and support?
Even though it is a Microsoft product, Microsoft does not sell or support the product directly, so you have to talk to a third-party set that is considered their partner to be able to access support. Our partner is JourneyTEAM. After utilizing billable hours with them and other pieces like that, we have been getting a lot of nice support via them. I would rate JourneyTEAM a 10 out of 10. I really enjoy working with those individuals.
Which solution did I use previously and why did I switch?
We were using Symantec, and we ended up using Intune. Symantec is a nice security piece, and it does some device management. There is a domain-joined service for laptops. Intune has a similar service set. You do what is called the hardware hash join into the Microsoft Intune to have the laptop cleaned by an organization rather than turning on a VPN and connecting to a domain service for a domain controller that an organization has. A lot of that is cloudly or natively handled by Intune. Especially if you go further with the Intune hardware hash joining process, there are some script sets that were put out. You can even do hardware hash harvesting from where you are purchasing, so you can have the OEMs give you the hardware hashes to be able to input that into your cloud environment. You then know that anyone cannot just walk away with the laptop because it is still joined to your Intune base.
In terms of differences between these two solutions, there is the domain service set. Intune manages the whole domain set, and then it also integrates into the other application sets. Intune is more of a product suite set. It also does the policy and detection pieces for devices, whereas Symantec is more strictly the policy sets and security.
What other advice do I have?
Intune can bring all of your endpoint and security management tools into one place. For the use case that we are doing, we are leveraging additional security software as well, so there is a little bit of everything.
We are not using it for corporate assets. We are utilizing the M365 VM license set, which is a semi-part of Intune. That is how the users are reaching some of the remote corporate resources.
I would rate Intune a 9 out of 10. It is definitely a nice product, but there are nuances to it. Especially with them coming out with and changing name schemes for a lot of the features, you have to do digging to find the whole use case, but with all the options and different use cases, there is a lot to be gained.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Infosys
Scalable with long-term viability and integrates well with other Microsoft products
Pros and Cons
- "The features I found most valuable in Intune are its user visibility and troubleshooting options."
- "Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
What is our primary use case?
I worked with Microsoft Intune in my level two support role. My tasks included license assignment and assisting users with configuration issues, especially in mobile device management for iOS and Android devices.
What is most valuable?
The features I found most valuable in Intune are its user visibility and troubleshooting options. With Intune, I can easily search for a user and see details about their devices and real-time activity. The advanced audit log is especially helpful for diagnosing login and communication issues. Another standout feature is Autopilot, which simplifies machine integration by automatically adding devices to the domain when they are logged in.
What needs improvement?
Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola. Additionally, there is a need for better support for Linux operating systems, as patch management for Linux is currently not managed by Intune, unlike for Windows devices.
For how long have I used the solution?
I have worked with Microsoft Intune for three years.
What do I think about the stability of the solution?
In terms of stability, Intune generally performs well, but there may be occasional bugs like the issue with Redmi devices. While bugs are addressed, the resolution process can be time-consuming.
What do I think about the scalability of the solution?
Intune is a scalable tool with long-term viability. I think it is likely to remain stable and relevant in the market for at least the next decade, even as competition evolves.
How are customer service and support?
I would rate the technical support team for Intune as a five out of ten. It could be improved a bit.
How would you rate customer service and support?
Neutral
How was the initial setup?
The implementation of Intune follows a structured process, starting with a change activity managed by a dedicated team. This involves creating a ServiceNow ticket detailing the implementation plan, rollback options, and involvement of various teams. After approval, testing is conducted, followed by deployment in a phased manner, typically at the beginning of the month to avoid interfering with critical month-end activities.
What's my experience with pricing, setup cost, and licensing?
In comparison to other vendors, Intune is reasonably priced because it offers a comprehensive package that includes email access, Outlook, Office, and OneDrive storage, with storage increasing based on the license. Other service providers may have limitations and additional storage charges, whereas Intune provides services within a single cost, making it attractive to many companies for its flexibility and included features.
What other advice do I have?
We used Microsoft Intune to solve problems, such as ensuring device security and compliance. For instance, some Redmi devices weren't meeting encryption requirements. We addressed this by enabling developer options on those devices, specifically, Redmi models 5 and above. We documented this solution for reference and future troubleshooting.
The most effective feature for managing and securing our mobile workforce is multifactor authentication. It adds an extra layer of security by requiring additional authentication steps when logging into devices. Additionally, conditional access policies allow us to set specific rules, such as blocking downloads or file transfers from personal devices to company resources, ensuring compliance with security policies.
It took about six months to start seeing the benefits of Intune deployment, especially regarding application deployment and user machine management.
Intune integration with other Microsoft products has strengthened our device management strategy by incorporating in-house applications like Outlook, Wi-Fi, and others. Additionally, it provides a mechanism similar to the Google Play Store for adding required applications internally, including Microsoft products like Dropbox, Google Chrome, and others.
Intune is deployed across various locations and departments within our organization. Licenses are allocated based on department and employee roles by our Office 365 team. Users are added to Active Directory groups, and ServiceNow automates configuration and support requests.
Intune requires regular maintenance, typically provided by the IT team or architects. Microsoft releases service updates approximately every three to four months, during which maintenance downtime may occur.
I would recommend Microsoft Intune to others, especially those working in the field of technology. Staying updated with new technologies is crucial, and Intune offers valuable features for device management and security. However, the decision to use Intune depends on individual needs and preferences, as well as company requirements.
Overall, I would give Microsoft Intune a seven out of ten. While it is a solid tool, there are other competitors in the market like AirWatch and BlackBerry UEM that offer similar functionalities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Director Information Technology Operations at a financial services firm with 5,001-10,000 employees
Easy to manage and bundled with our license, but needs wizard-driven policy creation and better support
Pros and Cons
- "It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."
- "There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."
What is our primary use case?
I am an Operations and Infrastructure manager. I do not use it directly. My team is the implementer, and I oversee it. I know the product, and I know what I can do and what it can do. I just do not push the buttons.
We are still launching it. We have about 85% of our PCs in Intune. We have only got two or three conditional access policies and compliance policies in place.
We are using it for endpoint management for basically getting control. Our next step will be to launch Autopilot. We will use Intune Autopilot and then also security policy management and group policy management. We will also use it for updates and patching compliance.
How has it helped my organization?
At this stage, we have not fully utilized its capability for securing hybrid work and protecting data on company and BYO devices. We are still growing. We have been managing our security manually through the security portal and through Azure Security. Intune can provide an additional level of management capability by bringing all of the external services into one management console. It is going to make managing our security posture a little bit easier.
Intune has not yet affected IT productivity in our organization, but it will. Once we start bringing on the remote support capabilities and we are fully compliant in terms of touch management and minimum touch levels, it is going to ease up a lot more. There will be more time and resources for us to look at the other features and capabilities.
Intune has helped to reduce the risk of security breaches in our organization, and that is purely due to its patch management at this stage.
Intune has saved us costs. As it is bundled with our enterprise agreement or enterprise subscription, we have not had to look at additional products. I am still hoping to convince our business that maybe Absolute is not needed if we can manage things with Intune. As we are still relatively young and immature in that area, we might need to look at alternate products to bolt onto it, so we have not yet had any direct savings. We have possibly had indirect savings.
Based on the bit of work or research that I have done, it seems to fit our needs. When you are looking at some of its tracking and management capabilities versus Absolute, it just does not go that one step further where Absolute would go with the recovery service for Precision laptops. My users or asset management are asking for the recovery capability on laptops. If they were not asking for that, I would just settle for Intune and provide the lost location and submit those details to enforcement, but they want the recovery service.
Intune has not helped us consolidate vendors because we are pretty much a single vendor. We have only got the Microsoft ecosystem. We are busy decommissioning our on-prem System Center setup, and we are moving to Intune on the cloud. It is integrated fully with AAD. We do not want to run infrastructure in South Africa. Because of the load shedding and electricity problems that we have here, we would rather use the cloud.
In the context of our journey to the cloud, it is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. It would not have been attractive if it was not.
What is most valuable?
It is quite easy to manage. From what I have seen, it is very easy to check through. It is very basic. I do not need to be a rocket scientist to manage it. It takes a little bit of experience to set it up if you have never done it before. From a manageability point of view and ease of use, I would give it an eight out of ten rating.
It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints.
What needs improvement?
There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job.
Microsoft South Africa should improve their support for Intune in terms of turnaround time.
For how long have I used the solution?
We started using it in about October 2022. It has been about a year and four months.
How are customer service and support?
Microsoft South Africa could certainly improve on their support of it in terms of the implementation experience and completion of the project. This project has been going on for a year and four months already, but it should have been completed in six months. There are just too many clients looking at it, and there are not enough Microsoft support engineers for Intune.
We have one assigned Microsoft resource. We have got a unified support contract. They have only one support person to deal with multiple clients within our area, and if he is not available, we just wait.
If we had confident and good support from Microsoft, we probably could have cut the project time by 50%. We probably would already be finished and have 100% PCs fully compliant with Intune.
I would rate their support a four out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We are busy migrating from Microsoft System Center Configuration Manager and Endpoint Manager because of the infrastructure requirements. We want to be on the cloud.
We are a key government department that looks after and advises 13 other departments. They are rolling up Intune to those 13 departments.
What's my experience with pricing, setup cost, and licensing?
It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license.
Which other solutions did I evaluate?
We did not evaluate other solutions because Intune was a part of our subscription.
What other advice do I have?
My advice would be to make certain that you have the relevant in-house capability so that if you are working with Microsoft, you are able to cross-skill with Microsoft. If you do not have that and you are going to fully rely on Microsoft to assist you with deploying it, then make certain that you go into your project with your eyes wide open in terms of timing. The product is good. The scoping of the project is good, but the turnaround time is an issue. There is a lot of improvement required at Microsoft's end. The easier they make the policy creation within Intune with the wizard-driven process, the easier it will be for the internal administrators to implement it. If you remove your reliance on Microsoft, you can run a good product.
We do not use the feature called Tunnel for MAM to provide remote access to corporate resources on mobile devices. We do use Teams as a support or email support tool. We have a very small department, so that is sufficient. We would not migrate it to Intune.
We are not using Intune's Endpoint Privilege Management feature. At this stage, we are using Azure privileged management as the primary means of control. If it makes sense, we will get to it. It is not the first one on the list of things that we have got to do at the moment. We are on a zero-trust journey. If it is going to be one of the tick boxes, we will get to that.
Based on what I have seen of the product and its capabilities, I would rate Intune a seven out of ten. There are some issues that need to be dealt with, especially with the integration with Microsoft Defender Endpoint. Most definitely, the level of support and Microsoft resource capability is where I would mark it down.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CISO at a financial services firm with 201-500 employees
Streamlines endpoint management, enhances security and ensures seamless device integration, offering a user-friendly solution with robust support
Pros and Cons
- "It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."
- "There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
What is our primary use case?
Microsoft Intune serves as a crucial tool to safeguard against unauthorized access and protect sensitive data. By implementing Intune, we can control and monitor device usage, acting as a gateway to enterprise services. Access to corporate resources, including email and sensitive information, is restricted to devices enrolled in Intune. It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios.
How has it helped my organization?
It acts as a central integration point for endpoint and security management tools, simplifying the connection process. However, considerations such as privacy laws may impact the integration of certain devices, like partner devices, emphasizing the flexibility of Intune in adapting to various organizational needs. Given that Microsoft Intune operates on a policy-driven model, connecting all staff devices becomes a matter of duty. This is because the platform excels in efficiently managing endpoints by enforcing policies that govern device security, access, and compliance.
When it comes to the user experience, integrating and onboarding with Microsoft Intune is a seamless process for the majority of devices, such as those from well-known brands like Android and iOS, where compatibility stands at a high success rate of around ninety-four percent. However, it's important to acknowledge that there might be challenges with certain lesser-known or non-mainstream brands, where compatibility may not reach a hundred percent.
The implementation of Intune hasn't significantly impacted IT productivity within our organization. Instead, its primary function is to enhance security for remote connections.
Intune has played a vital role in minimizing the risk of security breaches. Its effectiveness lies in restricting unauthorized access, particularly in scenarios such as conferences where secure connectivity is crucial. This reinforces the overall security posture, especially concerning mobile devices.
Implementing this product has resulted in cost savings for our organization. In the event of data loss, the expenses associated with investigations and remediation are significantly reduced. The product adds value by mitigating the financial impacts related to security incidents.
What is most valuable?
Intune plays a crucial role in ensuring the security of hybrid work environments and safeguarding data on both company-owned and BYO devices. While it functions seamlessly for mainstream devices, including Dimensional and others, there might be some challenges with certain brands of personal devices. However, overall, Intune provides a comprehensive platform where both corporate and partner devices can coexist securely.
The utilization of Microsoft security signals, coupled with the impact of Intune on our organization's security, is a pivotal aspect of our strategy. While there may be some limitations in the user interface when dealing with BYOD scenarios, the synergy with Microsoft Defender solutions is noteworthy. The seamless integration within the Microsoft suite ensures a cohesive security approach. Additionally, the incorporation of phishing information and tracking numbers further enhances our security posture, especially when dealing with partner devices atop the Microsoft Defender platform.
The integration of Intune suite capabilities with Microsoft 365 and Microsoft Security for both cloud and on-premises managed devices is highly valuable. The suitability depends on the specific requirements and the number of users in a given scenario.
What needs improvement?
There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands.
For how long have I used the solution?
I have been working with it for approximately a year.
What do I think about the stability of the solution?
It provides good stability.
What do I think about the scalability of the solution?
We never faced any issue with scalability.
How are customer service and support?
Thus far, we have not encountered any issues with the support provided, and their responsiveness has been satisfactory.
What about the implementation team?
The deployment process is straightforward; we simply configure the necessary settings within the server, initiate the enrollment, and push it out. This streamlined approach facilitates staff onboarding efficiently.
What's my experience with pricing, setup cost, and licensing?
When it comes to licensing, the decision to include Intune may vary based on the volume of users and the specific modules needed.
What other advice do I have?
Overall, I would rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder/Director at Augesys Solutions Pvt Ltd
Replaces third-party products and is easy to deploy a configuration or policy to a system
Pros and Cons
- "It's easy to deploy a configuration or policy to a system, especially when you don't have Azure AD. Now we are talking to all these small and medium-sized customers who don't necessarily have an on-premise Windows Active Directory. If they have invested in Office 365 Premium, this functionality becomes available to them."
- "Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
What is our primary use case?
I'm an IT manager contracting with a European company. We had to onboard Windows machines to the Azure AD, but they did not have an on-prem AD. I prepped the Azure AD on the cloud, and I started to migrate the laptops to Azure AD.
Once that is done, we need to apply policies, but group policies will not run from Azure AD because there's no on-prem AD to derive the policy from. Intune comes in handy there. It has multiple capabilities. You can create your configuration profiles in Intune that apply to Windows and Mac. You can create security profiles and configuration profiles, and you can apply browser settings to some extent. It isn't a small tool in terms of size or breadth of capabilities. It's very capable. Anybody who has used SCCM will see a lot of similarities.
How has it helped my organization?
Intune has many components that replace third-party products. For example, Intune creates an inventory of each machine. Otherwise, I'd need a third-party asset management tool. Intune can also tell me which users are accessing a given machine because it's integrated with Azure AD.
It's easy to deploy a configuration or policy to a system, especially when you don't have Azure AD. Now we are talking to all these small and medium-sized customers who don't necessarily have an on-premise Windows Active Directory. If they have invested in Office 365 Premium, this functionality becomes available to them.
That's considerable savings because you get Intune with Office, and you're getting slightly more advanced Azure AD capabilities. They also get MS Defender, which is there on the Windows client. This March, Microsoft introduced Defender for Business. They activated the business subscription with the Office 365 Business Premium subscription. If a customer is looking for an antivirus solution with a centralized capability, the product is already there.
Intune allows you to control the policy if you want to control hard drive encryption. We have third-party tools in the market that we used to invest in. Today, we have Windows-native BitLocker, and I can use Intune to manage that BitLocker encryption.
What is most valuable?
Intune can set policies on each machine. I can create rules and apply them to individual machines. It's much easier than using the Azure AD system.
What needs improvement?
Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there.
All the other third-party tools are doing the same thing, whether Atlassian, ManageEngine, or Ivanti. They all install an agent on your system. Intune also has an agent on your system collecting inventory details and sending them across the central console, but Microsoft doesn't have the reporting capability there. That is the only drawback I see.
For how long have I used the solution?
I started using Intune last year.
What do I think about the stability of the solution?
Intune is perfectly stable. We've had zero downtime.
What do I think about the scalability of the solution?
Intune will scale because it's a cloud system. We are not installing anything. It's a Microsoft service. I have it running on around 200 machines.
How are customer service and support?
I rate Microsoft support nine out of 10. In the past year, I've made 20 or 30 support requests on the Intune platform. Each time, it has been smooth. Usually, they sort the problem out on the first try. Once, the ticket was open for about two weeks because they had to do some backend testing on their side.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used ManageEngine from a company called Zoho Corporation to do inventories and patching. Microsoft Intune lacks capabilities to patch Windows, Office 365, Acrobat Reader, etc. There is no way for me to apply and manage patches. I can create a patch configuration, but I cannot control when it has to be deployed and on which machines. If Intune adds patching, I don't need to invest in another patching tool.
How was the initial setup?
Setting up Intune is pretty straightforward. There may be a few bumps in the road, but you shouldn't have much trouble if you're a system administrator or a pure IT guy. I did it by myself, and it took about two hours. You have to do the basic configuration.
For that, you need a bit of reading to understand how your configuration is working within your overall setup. Once you do the necessary tweaking, Intune is up and running. After that, you create policies and do a test run on one or two machines. Once you verify that everything is working fine, you deploy it all.
If you're not a techie, I could guide you step by step. It's as simple as that. After deployment, Intune doesn't require maintenance because it's a cloud product.
What was our ROI?
We've seen a significant return on the investment. Otherwise, I would have to invest in a regular Windows Active Directory. If I were running Office Standard, which lacks this feature, I would have to buy something like Intune and pay for it annually.
Plus, I have to manage another product on the desktop. For example, if you're using a VPN client, the VPN client has to be installed and requires maintenance if something goes wrong. I don't have that maintenance cost because it's part of the Windows operating system.
What's my experience with pricing, setup cost, and licensing?
We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise.
What other advice do I have?
I rate Microsoft Intune eight out of 10. Some functionality needs to be improved, but I believe Microsoft is working on it. They're developing the tool, and those features will be added, but I will give it an eight today.
If you're thinking about implementing Intune, you should look at what you already have in place. For example, if I wanted to bring my laptops onto Azure AD, Azure AD will do the job for me, so I don't need to invest in a regular Active Directory server.
Either I buy the server and run it on the cloud or I upgrade Office and Business Premium gives me all of the features. Business Premium is the top license. You have Business Basic, Standard, and Premium. The Enterprise equivalent is E3 and E5.
The Business Premium is equivalent to E3. There is a limit on the number of machines. Per Microsoft's licensing model, you can do up to 300 machines on Business Premium. At 301, you have to switch to an Enterprise agreement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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