Microsoft Intune Reviews

The primary use cases for Microsoft Intune are patching and mobile control.

The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.

The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.

I have been working with Microsoft Intune for about six months.

I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.

The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.

Negative

We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.

I rate Microsoft Intune overall as seven out of ten.

Public Cloud

Microsoft Azure

I primarily use Intune for troubleshooting user issues. For example, if a user raises a ticket stating that Teams is not working and they cannot connect to the corporate network, I check if they are in the appropriate group for certifications like Wi-Fi and PKI. If not, I add them to solve the issue. I am also involved in pushing apps like safety apps. My current project involves ensuring compliance with policies, BYOD, CYOD, Apple Business Manager, APNs, and Apple Push Notification certificates. Enrollment is another task I handle.

Having everything in one place is useful for our IT and security operations. We can remotely do anything in Intune. It protects data on managed devices. It is very effective.

Intune allows us to deploy managed apps directly from the Microsoft store by adding an additional layer of security, automatically reviewing apps before they are installed on end-user devices. For example, if a user needs an application and it is mandatory for them, it is silently and mandatorily downloaded from the company portal.

It is a cloud-based service. It is easy to use and offers privacy.

Intune helps the organization manage access to its internal apps, data, and resources. 

I am pretty new to this solution. At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team.

I have one and a half months of experience in troubleshooting. Currently, I have two years of experience with Intune. I handle iOS and iPad tasks, including applications and small works.

I have not faced any issues. I have heard about downtime, but our local IT team manages downtime issues.

It is scalable and capable of growing with the business.

Microsoft has a portal with good resources. I have not interacted with their support.

Neutral

I have not used any other solution previously.

Its pricing seems reasonable.

I would rate Intune a nine out of ten.

Public Cloud

Microsoft Azure

My last job was cyber defense for clients in European countries like France, Belgium, Sweden, etc. We use Intune to manage definitions for Microsoft Defender and classic corporate reasons, such as limiting the access of Active Directory users. 

My current company supports clients using Office 365. We're one of the biggest service providers in Bosnia Herzegovina. We use it to deploy enterprise applications to specific users. 

Intune is good for both the administrator and the client. You can deploy things like antivirus and applications while preventing or allowing users to do something on their PCs. 

It's possible to protect users' personal devices with access control list rules in Intune, DLP, etc. You can set different policies for personal and company devices, but it can be tricky to tell when the rule should be applied to a device.

The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need.  

Intune is on the cloud, so you can bring all your endpoint and security management tools together. Intune may not be the best tool in the world, but it's the most familiar. You have Microsoft, Fortinet, Cisco, etc., but I've worked with Microsoft my entire life, and it brings all the functions from SCCM to the cloud. Office 365 hase everything in one admin portal. With Cisco, everything is messy. If you are dealing with 10,000 to 50,000 employees, you must manage everything from one console.

The user experience is better from an administrative perspective. It has improved in each version, so things are easier to find. 

Setting up Intune Autopilot can be a little complicated. 

I have used Intune for six years, primarily in a lab environment. 

We were interrupted by a bug and a policy that wasn't configured correctly. In this instance, it was our mistake because we created rules that prevented Intune from pushing applications out. 

We have an SLA with Microsoft support that covers all of our products, including Office 365, Azure, Exchange, etc. If we have a problem, we contact Microsoft Global Support in India. We can call them at any time, day or night, to solve our issues.  

Positive

 I previously worked with SCCM on-prem. Intune has the same features, but it's entirely cloud-based. Everything is the same except for the console. 

The price of Intune is too high for a small company or environment like ours. 

I rate Microsoft Intune eight out of 10.

I use Microsoft Intune to manage and secure all our devices from one central platform. It helps me enroll and configure devices, deploy applications, and enforce security policies.

We chose Microsoft Intune to enhance endpoint management, leveraging Azure Active Directory for robust authentication. Intune's cloud-based solutions streamline device and application management, providing a user-friendly interface while ensuring strong security measures and policy compliance.

Intune has significantly bolstered our organization's security by consistently applying the latest security policies and conducting regular assessments. Its proactive approach ensures that our security measures remain robust and up-to-date.

It has significantly increased overall IT productivity in the company by enhancing efficiency and operational effectiveness. For example, its continuous monitoring and detection capabilities prevent unauthorized access attempts and streamline resource creation processes.

Microsoft Intune has notably reduced the risk of security breaches in our organization. It has significantly elevated our security posture, which is evident in the increased security score it has provided.

Microsoft Intune has helped our company save costs, especially with the implementation of policies like BYOD. This has been a significant cost-saving measure for us.

The standout features of Intune are its excellent mobile device management and highly effective application management capabilities. They streamline our operations and significantly enhance security measures.

In terms of improvement, Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges. Performance reports would also be valuable for better monitoring and management.

I have been working with Microsoft Intune for five years.

Intune is a quite stable product.

We have 2,000 users currently utilizing Intune. It is highly scalable.

I would rate Microsoft's technical support as a nine out of ten.

Positive

Before Microsoft Intune, we were using SCCM, which is a more traditional approach. We switched to Intune for its modern and comprehensive capabilities, as SCCM lacked certain functionalities and agility.

The initial setup of Intune was straightforward, taking just one day to deploy. Our implementation strategy focused on identifying and securing all available assets, including desktops and mobiles. The setup was managed by one person.

Endpoint Privilege Management, through enforcing the least privileged access, enhances user productivity by safeguarding sensitive resources and data. This proactive approach aligns with auditor-defined policies, ensuring secure privileged account life cycles and minimizing operational costs. It simplifies management while providing robust protection.

Endpoint Privilege Management strengthens our security against attacks by limiting privileged access. For real-time protection, it defends against malware threats on all devices, including new or remote ones.

Intune helped us consolidate vendors, enhancing security without significantly affecting license costs, as it operates on an enterprise model. This streamlining has improved our overall vendor engagement.

Intune's integration with Microsoft 365 and Microsoft Security is crucial for our cloud journey. It provides the flexibility for users to bring their own devices and work from anywhere, aligning with our automation scaling needs.

My advice for people who are considering using Microsoft Intune is to go for it. It offers excellent scalability, accommodating any number of devices, and it is straightforward to set up, providing effective plug-and-play functionality. Overall, I would rate it as a nine out of ten.

Public Cloud

Microsoft Azure

We use Intune for endpoint management to ensure they are updated with the latest patches. We also leverage Intune to oversee our applications and keep them current. Lastly, we employ Intune's remote tools for endpoint administration.

We implemented Intune to ensure our endpoints were updated.

Intune brings all our endpoints and security management tools into one place.

Intune is integrated with Defender to manage our security policies.

The user experience is good. Intune is easy to use and deploy.

Intune has significantly improved our IT productivity by automating the updates for Windows and third-party applications. This automation reduces costs and improves efficiency, allowing us to adopt a set-and-forget approach to software maintenance.

The automatic patching is the most valuable feature of Intune.

Intune needs to incorporate more tools to reduce the number of third-party applications we rely on. For instance, I currently use PatchMyPC to package new applications for Intune and then deploy them to endpoints. If Intune offered this functionality natively, we wouldn't need to rely so heavily on third-party applications.

I have been using Microsoft Intune for almost four years.

The technical support by Microsoft is terrible. 

Negative

The initial deployment was complex, requiring an expert for setup. It took one week to complete and involved one system administrator and me.

The implementation was completed in-house.

We have seen a return on investment from Intune through time saved, which correlates to around $20,000 per year.

I would rate Microsoft Intune seven out of ten. Intune is a valuable tool, but following the screen prompts can sometimes be challenging.

Two of us are responsible for the maintenance of Intune.

We use the solution for BYOD, MDM, and to access Microsoft applications like Teams. Microsoft Intune helps us access Microsoft applications on the road and mobile.

The solution’s most valuable feature is its ease of use.

I have been using Microsoft Intune for about three years.

Microsoft Intune is a very scalable solution. Around 4,000 users use the solution in our organization.

A third-party vendor helped us set up the solution in six months.

We have a large amount of our population using the applications on their phones. Microsoft Intune definitely helps with productivity and efficiency. The solution brings value to the money we pay for it.

Microsoft Intune has been incorporated into our Microsoft E5 licenses. The pricing is very good, as it is not an additional cost to what we already need for our organization as a whole.

Microsoft Intune brings all our endpoint and security management tools into one place for mobile. We work closely with security, which mostly implements the overall rules on what users should be able to do, how the new data is encrypted, and how secure data can't leave the Intune environment. It's easy to go into Intune and apply all of those policies and have them work for you.

I would assess Microsoft Intune very highly for securing hybrid work and protecting company data via BYOD devices. I think it's very secure. Everyone in IT has to be available during off hours to make sure that everyone can see what's going on if there's an emergency.

Since Microsoft Intune has been incorporated into our Microsoft E5 licenses, our organization has saved costs compared to using other EMM providers. Microsoft Intune is a comprehensive solution that has a lot of features and manages all your endpoints.

Overall, I rate the solution a nine out of ten.

Hybrid Cloud

We support other companies in managing their devices. Right now, we have multiple projects wherein we are only utilizing the Windows aspect of Intune, but for some of the other organizations, we are utilizing Android and iOS features. For most of the projects that I am working on, the use case is autopilot enrollment, and for iOS, it is through ABM.

One of the most common requests that we get is that most of the users are still on-prem. They need to be moved to the cloud, but they do not want to lose the data on-prem. The basic request that we get is to get co-management enabled for on-prem and the cloud for managing devices. The basic request from every organization I have worked with so far is to get a hybrid or the same management scenario. This is what we utilize Intune for.

All the device information is available in one place. We can see which profiles are being used and other things. If I want to get any information about a device, I just have to select it, and it shows me everything that I want about the device.

As an admin, we have different privileges to a user. In terms of user experience, it is quite easy. It is easy to understand. They have been making a lot of changes to the layout and the categorization. It is much easier and user-friendly. Overall, it has been a pleasant experience to use the portal. Everything is categorized in such a manner that it is easy to understand and navigate.

Advanced endpoint analytics are certainly used in almost all the projects that I have worked on because the security baseline is a very crucial part of configuring all those things in one single place. Apart from that, other profiles are also configured.

It is quite handy. For the general device configuration, we might have to create multiple profiles for different things. When it comes to the security baseline, multiple components are configured into a single policy. That makes configurations easier to handle and easier to change in the future if required. One thing about endpoint analysis that can be an issue is that there is an imprinting policy. Sometimes for some of the components, even if I change the policy, it would not make the change in the device. The policy gets tattooed on the device.

The Cloud PKI helps manage the complexity of certificate infrastructure. It makes work much simpler. The configuration that needs to be done is much simpler.

It makes application deployment and management easy on a device. It is easy to get them packaged and pushed out. Applications are available in the first sync itself. It is pretty easy to do that with Intune.

In terms of integration, so far, we have set up co-management features with SAPM, and it has been going well. The settings are pretty easily understandable. We can do them easily. The setup is smooth. In case of any issues, the logs and troubleshooting are very simplified. It gives pretty accurate information. The APM portal can also be very easily configured. The steps about what to do next are available in the Intune portal itself. It works well with other consoles.

I would assess Intune highly for securing hybrid work and protecting data on company and BYO devices. I would rate it a nine out of ten for this.

As an admin, Intune has made life much easier. Any information about a device is available in one console. We do not have to navigate to multiple portals to see what is going on. The console gives us the answer. Intune gives us information about the error and the possible reason for it to happen. We can see the device status and whether it is syncing. Everything is available in one single source. As an admin, it makes my life easier.

Intune has made the transition from on-prem to the cloud a smoother and simpler experience. We do not even have to make a complete transition. If we want to set up co-management where both of them are in the picture, Intune does a great job in helping out the admins to manage those devices.

In the recent upgrade, I feel the portal has become much more user-friendly. The navigation, the keys, and the settings are easy to find. It is easy to understand. As compared to the previous versions or SCCM, it is very handy. Apart from that, we have many configuration profiles. They have been introduced over the course of time. We had put in the request for them. Some aspects that were not available previously are available now. It keeps improving over time, which is beneficial.

Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate. Reporting is one aspect about which we have received a lot of complaints. As an admin, I cannot rely on its reporting.

Another feature that can be improved is audit logs. There should be more details in the audit logs.

We have been using it for almost four years.

I would rate it an eight out of ten for stability. I do not believe that any product is completely stable given the fact there is always something new that comes into the market, so it has to go through changes. You never know what those changes might be and whether a release is compatible with certain devices, etc.

We have more than 100 users. Our clients are large enterprises.

We have had a mixed experience. Sometimes we get an engineer who is extremely aware of what is going on and is very quick with the resolution. We get an answer quickly, and the ticket gets closed quickly. However, sometimes we get an engineer who prolongs the case to an unnecessary time frame. We might get an email in six to seven days. We need to keep chasing them about the update. Their support can be improved.

Neutral

I have worked with SCCM which is a Microsoft product. I have not worked on any other similar solution.

We have a combination of cloud and on-prem. We do have GPOs in the picture. We also have cloud users. We have Windows 365 devices. It is a combination of both so far.

Its deployment is pretty straightforward. They provide the details or info in the portal itself, so it is not very difficult. You do not have to go searching for the information.

The initial setup does not take time. Setting up an account for the organization rarely takes five minutes or so, but the time taken for doing the setup for the entire organization, which includes setting up policies and other things, would vary. It depends on the number of activities that need to be performed.

It does not require much maintenance from our side. Over time, they provide new releases that fix the issues that have been stated in our health control section.

Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range.

Intune does not necessarily bring all of the endpoint and security management tools into one place because there is a role of connectors in Intune that need to be enabled in order to get other accesses. Things like Defender, Compliance, and Purview need to be managed in the device in itself. I do not necessarily see it bringing everything into the same picture, but it does act like a mediator with those connector options.

With the projects in hand, we are mainly focusing on applications and Windows. I have not had an opportunity to explore it much when it comes to iOS and Linux. We are not using the Enterprise Application Management features of Intune Suite. We have done the configuration via Azure.

We are testing out Microsoft Copilot in Intune. We have not had many opportunities to use it.

To a colleague at another company who wants to know what I think about Microsoft Intune Suite, I would say to definitely go for it. I have seen multiple portals, and Intune goes way far. In terms of features and interface, Intune is much superior to any other console that I have seen so far. It is easy. It has many configurations. It is easily understandable. Everything is good about it, and it is growing with time. Within a span of a few months or weeks, you might see a new update, a new configuration profile, or a new system that could be managed. Some kind of new feature is always coming up.

I would recommend Intune to others. If anyone comes to me with any questions or concerns, the first thing I ask is how they are managing their devices. If they are using anything apart from Intune, my suggestion is to use Intune.

Overall, I would rate Intune a nine out of ten.

We control the endpoints and push the software. We also manage the patch schedule, quality updates, and feature updates. We use pretty much everything that is offered within Intune.

Our operations are much simplified. Traditionally, IT support has to manually install a lot of software. For example, Adobe, Google Talk, Google Hangouts, or any other solution has to be installed manually. With Intune, we can automate when somebody is joining. When a laptop joins the company domain, it is much easier to install different applications.

Intune brings all of our endpoint and security management tools into one place. It is always nice when you have a centralized place to look at all the devices. It helps the IT administrators to have a broader overview. It helps if they want to have a quick look at the endpoints or any software that did not install correctly. It has been great for the IT administrators. I log in pretty much every day to take a look at any failures, any out-of-compliance devices, etc.

Intune has been beneficial to me. I have been using it daily. I can see everything through one dashboard. I do not have to jump in and out of different places. 

Intune has definitely saved us costs. We do not have to go and get another software. We are saving quite a lot there, maybe 30,000 to 40,000 annually.

In terms of user experience, the good thing is that users do not feel anything. The users do not have to experience a reboot when an application gets installed. Traditionally, they have to restart their laptop or they experience slowness. All these issues are gone. It is all done in the background. The whole idea is that the user does not need to know what is going on at the back. They just need to use the application. When it gets installed, they will get a notification saying that the app has been installed by their admin. They can then just open the app and use it. That is it.

The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center.

I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations. If they can integrate all the applications in their Intune system and allow all the IT admin to see any vulnerability upgrades or any feature upgrades required, that would be great. Currently, we do not have this kind of information proactively showing up in the admin dashboard.

The UI is very difficult to navigate around. You have to click multiple times. For example, you have to click four or five times to get to the BitLocker key. If something is missing or something is not installed properly, you get the same error every time. Behind the error message, there is a lot of meaning to it. The user interface and the way Intune shows the errors for troubleshooting do not make it very useful for me. We can only get a glimpse of the error, but you have to figure out the rest of the things on your own. You have to go to Google, or you have to go to GitHub or another forum to find any related information.

I have been working with Microsoft Intune since I joined this company. I have been with the company for two years, and my company has been using it longer than that.

I would rate it a 6 out of 10 for stability.

I would rate it a 6 out of 10 for scalability.

Microsoft support does not know a lot of things. There was some issue with the software integration or software deployment. If you ever open a case with them, I feel like they do not really know a lot of things. If you open 5 cases, they are able to resolve only 1 of them. You have to resolve the rest of the 4 cases yourself. You have to troubleshoot them on your own. Their support is not that great. I would rate their support a 4 out of 10.

Neutral

I have not used any similar solution.

We have a cloud environment. Its initial setup was straightforward.

It does not require any maintenance from our side.

I did it all by myself. I do not need any help.

Its price is quite okay. I wish they provide certain additional features with the same license.

There are a lot of free videos about Intune on YouTube. To those who would like to use Intune, I would advise having a look at those videos to learn how to navigate around and how to use it before they start using Intune. From there, they can completely kick off the journey with Intune.

I would rate Intune a 7 out of 10.