We use Jira for ETCM. It's for ticketing with QRadar.
Cyber Security Consultant at a tech services company with 10,001+ employees
Good performance, with real-time collaboration, but the integration could be improved
Pros and Cons
- "We integrate Jira with QRadar which is helpful."
- "They provide technical assistance; whenever you need something technical, they are quick to respond."
- "I would like to see more integration available with more tools."
- "I would like to see more integration available with more tools."
What is our primary use case?
What is most valuable?
We integrate Jira with QRadar which is helpful.
The performance is quite good.
It has real-time collaboration.
It provides good visual data easily.
What needs improvement?
While Jira integrates well with QRadar, it is not integrated with Splunk for example.
I would like to see more integration available with more tools.
For how long have I used the solution?
Jira is not used in my company; in fact, it is not used at all. Jira is a project management tool that I use at school and during my internship.
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Jira
March 2026
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What do I think about the stability of the solution?
Jira is stable. I have not experienced any issues with the stability of Jira.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of Jira.
How are customer service and support?
They provide technical assistance. Whenever you need something technical, they are quick to respond.
Which solution did I use previously and why did I switch?
The price seems reasonable to me. It's very similar to Splunk.
I don't believe it is expensive.
I'm not sure if they provide a free version, but we need free versions of everything to try before we buy.
I believe we simply require a longer, free version.
How was the initial setup?
The initial setup is simple. I didn't do it myself, but I've read the support, the guide, and it appears to be simple.
Which other solutions did I evaluate?
I did some research for a school project. I needed to compare it to Splunk and a few other tools. As a result, I'm not particularly interested in purchasing them.
What other advice do I have?
I don't use Jira very often, and I don't have a lot of experience with it.
I would rate Jira a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality Manager at a healthcare company with 51-200 employees
Provides very good output and integrates well
Pros and Cons
- "Provides good output and is user-friendly."
- "We use multiple plugins and tools which are integrated with Jira, it provides good output as we expected and we are basically hoping to increase the number of users."
- "The automation feature needs to be more user-friendly."
- "I think the automation feature needs to be more user-friendly because not everybody knows about coding."
What is our primary use case?
Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager.
What is most valuable?
We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution.
What needs improvement?
I think the automation feature needs to be more user-friendly because not everybody knows about coding. The automation should be customized so that it's easier to use.
For how long have I used the solution?
I've been using this solution for four years.
What do I think about the stability of the solution?
Stability is great now that we've moved to the cloud.
What do I think about the scalability of the solution?
Scalability is good. We initially had 100 users and we now have 250 without any problem.
How are customer service and support?
The support is good and available whenever we need it. We have been interacting with them for our query resolutions, as we have certain challenges that we're dealing with day-to-day.
How was the initial setup?
The initial setup was quite straightforward. We used an integrator for deployment. We have a dedicated team for maintaining Jira.
What other advice do I have?
I would recommend this solution and rate it nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jira
March 2026
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,311 professionals have used our research since 2012.
Gerente, Tech Mgmt at a engineering company with 11-50 employees
Helps in tracking features and projects, and allows us to comment almost anywhere
Pros and Cons
- "It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information."
- "It has enabled us to keep track of features or projects; previously, we used to manually keep track in Office, and we now have a centralized repository for all the information."
- "I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools. The multi-language report is not enabled in our installation. I don't really know if it's something related to the tool or our installation."
- "I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools."
What is our primary use case?
We use it for Kanban boards, bug reports, and some workflows.
How has it helped my organization?
It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information.
What is most valuable?
I like that you can comment almost anywhere, and you can leave a trail. That's the most useful thing.
What needs improvement?
I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools. The multi-language report is not enabled in our installation. I don't really know if it's something related to the tool or our installation.
What do I think about the stability of the solution?
It is pretty good. I haven't had any problem with it.
What do I think about the scalability of the solution?
We haven't had any problems with scalability. It doesn't feel slow. It hasn't been down. It's working pretty well.
Its users are in the hundreds, but I don't know specifically. It is available to everyone in the company, and it could potentially be used by anyone. We all are allowed to use it and implement it as we see fit.
How are customer service and support?
I have local technical support. That's our first line of support, and they contact Jira technical support if needed.
How was the initial setup?
I'm just a user. I don't know.
What other advice do I have?
General advice would be to find out about customization features and multi-language support features.
I'm not a heavy user of this solution. From what I've used, I would rate it an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer at a computer software company with 201-500 employees
Effective project management, responsive support, but interface could improve
Pros and Cons
- "Jira can track projects, time management of assignments, and keep everything on schedule. The performance of the solution is good."
- "You can see what everyone is doing in your team and you can check and get updates on progress."
- "Jira could improve by making the user interface easier to use and the functionality could be better. While we are managing multiple sprints and other elements of the projects, it's very difficult to manage the labels and other aspects."
- "Jira could improve by making the user interface easier to use and the functionality could be better. While we are managing multiple sprints and other elements of the projects, it's very difficult to manage the labels and other aspects."
What is our primary use case?
We are using Jira for task management.
How has it helped my organization?
The solution has helped our organization be organized. We are able to create sprints in Jira to manage projects and tasks according to capacity and time.
What is most valuable?
Jira can track projects, time management of assignments, and keep everything on schedule. The performance of the solution is good.
What needs improvement?
Jira could improve by making the user interface easier to use and the functionality could be better. While we are managing multiple sprints and other elements of the projects, it's very difficult to manage the labels and other aspects.
For how long have I used the solution?
I have been using Jira for approximately two years.
What do I think about the stability of the solution?
The stability of Jira is good.
What do I think about the scalability of the solution?
We never faced any kind of issue in the scalability of Jira.
In my department, we have approximately 200 people using the solution. There could be more people using the solution in my organization but I am not aware.
I use Jira every day.
How are customer service and support?
I have contacted the support from Jira a few times. They have been good in my experience.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The implementation difficulty of Jira depends on what tools you need. In the company I am working for, it was not difficult because we have a small team and we were not using many tools.
What other advice do I have?
I would recommend this solution to others if they cannot find a better one.
If someone wants to implement Jira, then it should be fully transitioned. In the beginning for us, it was not implemented one hundred percent, which caused some hassles for the transition for everyone.
We have benefited from the use of Jira has improved the way we operate. You can see what everyone is doing in your team and you can check and get updates on progress.
I rate Jira a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Konsulent at a tech services company with 1,001-5,000 employees
Lacking customization and performance, but well integrated
Pros and Cons
- "The most valuable features of Jira are all the integrations with other systems. It's not the best in any specific area but it has lots of plug-ins and integrations."
- "My advice to others thinking about implementing Jira is if you only want it for the standard flows and use it as an issue tracker in a software development setting, it is a good solution."
- "Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability."
- "Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability."
What is our primary use case?
We use Jira for software development and issue tracking, enhancement requests, and software lifecycle management.
How has it helped my organization?
Jira has benefited the organization because it's necessary for doing our job well. We would need to have Jira or a similar tool. For example, it's could be similar to working with documents, you need Word or a similar tool.
What is most valuable?
The most valuable features of Jira are all the integrations with other systems. It's not the best in any specific area but it has lots of plug-ins and integrations.
What needs improvement?
Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability.
It depends on your usage pattern because if it's more configurable, you can configure it to be a very different kind of tool which is a benefit.
For how long have I used the solution?
I have been using Jira for approximately 10 years.
What do I think about the stability of the solution?
The performance is not very good for Jira but the reliability is good.
What do I think about the scalability of the solution?
Jira can handle a lot of tasks. In my project, we have approximately 50,000 issues to be resolved and it worked well. However, the overall solution is slow.
We have approximately 25 employees using Jira in my organization of a total of 2,000 employees.
I use Jira moderately while other of my colleagues use it daily.
How are customer service and support?
I have not used the support from Jira.
Which solution did I use previously and why did I switch?
I have been using Allegra previously.
How was the initial setup?
I was not around for the initial setup. However, I tried to configure it later and it is not easy. It is not as easy as it should be.
What about the implementation team?
The solution is on the cloud, there is minimal maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of Jira is reasonable.
What other advice do I have?
My advice to others thinking about implementing Jira is if you only want it for the standard flows and use it as an issue tracker in a software development setting, it is a good solution. We are using the online version. If you are in need of changing workflows or appearance, fields, screens, et cetera, Jira is not able to do this well or it's not possible at all.
Jira has found its place in our organization and it does those tasks. They should focus on speed and stability, and in that order. It's excellent with regards to preexisting integrations but it is poor at configurability.
Whether Jira is a good solution for you depends on your use case. From what I have seen creating different workflows in Jira is not good.
I rate Jira a five out of five.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect - Tech Division at a manufacturing company with 11-50 employees
Integrates well, beneficial development package, and good support
Pros and Cons
- "The most valuable feature of Jira is the project package for development."
- "The solution is very good and there is not much to improve."
What is our primary use case?
We are using Jira for user requirements, our development, and for our agile and scrum requirements. We create scrum boards for our projects.
What is most valuable?
The most valuable feature of Jira is the project package for development.
For how long have I used the solution?
I have been using Jira for approximately three years.
What do I think about the stability of the solution?
JIRA is very stable.
What do I think about the scalability of the solution?
Jira has the ability to expand it is scalable.
We have approximately 25 users using this solution in my organization.
How are customer service and support?
The technical support has been very good.
How was the initial setup?
The initial implementation of Jira is not difficult because the solution is on the cloud.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be less expensive. We pay annually for the solution.
What other advice do I have?
The solution is very good and there is not much to improve. This has been working well. Our teams have been happily using it.
I rate Jira an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior VP at a financial services firm with 1,001-5,000 employees
Reliable, works well and has decent pricing
Pros and Cons
- "The solution works well and does what it needs to do."
- "The solution works well and does what it needs to do."
- "We'd like to see Jira have more integration with a development ID."
- "We'd like to see Jira have more integration with a development ID."
What is most valuable?
I'm quite happy with it.
The solution works well and does what it needs to do. It has been reliable.
The pricing of the product is fine.
We've never had an issue with technical support. We're happy with them.
What needs improvement?
I don't really have any areas for improvement. It works very well for what it is. I don't have any suggestions.
We'd like to see Jira have more integration with a development ID.
For how long have I used the solution?
I've used Jira for six years at this point. It's been a while now. I don't use it as much as I used to, however, I still use it.
What do I think about the stability of the solution?
The solution works well for us. We don't have any issues with performance or reliability. There are no bugs or glitches. it doesn't crash or freeze.
How are customer service and support?
Technical support has been fine. We are satisfied with their level of attention and have been happy with them overall.
Which solution did I use previously and why did I switch?
We currently use Azure Boards, which is kind of a competitor to Jira, and one of the main reasons why is that it's more integrated with the development life cycle.
What's my experience with pricing, setup cost, and licensing?
The pricing so far has been okay. I don't have much to comment on.
What other advice do I have?
We're just a customer and an end-user.
I'd rate it as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Devops Engineer at a financial services firm with 1,001-5,000 employees
A solid product with great features that's improved how we work
Pros and Cons
- "The features on offer are great. It has everything we need."
- "It's a really good product. I feel it really changed the way we work and at this time we're not looking to move to another platform."
- "The solution needs more integrations with Azure DevOps OnPrem."
- "The solution needs more integrations with Azure DevOps OnPrem."
How has it helped my organization?
We have really noticed an improvement in the way we work.
What is most valuable?
It's a really good product. I feel it really changed the way we work and at this time we're not looking to move to another platform.
The features on offer are great. It has everything we need.
What needs improvement?
The solution needs more integrations with Azure DevOps OnPrem.
I can't speak to any missing features. It has what we need overall.
For how long have I used the solution?
Company-wide we started using Jira this year, however, I've been using it since last year. The company hasn't used it for that long.
Which other solutions did I evaluate?
We aren't looking for another solution at this time. We're happy with Jira.
What other advice do I have?
As far as I know, we are just a customer. We don't have a partnership or anything with Jira.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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