Jira Reviews

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

I liked the flexibility of the application. It was pretty user-friendly.

If you're not a technical person, it might not be very user-friendly.

I have been using this solution for the past 12 months.

It was stable. I don't recall any bugs or glitches.

My impression is that it was pretty scalable. We have 10 to 12 people who use it. They are IT managers, directors, and developers.

I did not have to use tech support.

I used to use Microsoft Project in a different organization. In my current organization, I have been working for two years, and Jira is the only tool that they have used as far as I know. They are two different animals.

I wasn't involved in its setup.

I would rate Jira an eight out of ten because of its flexibility. I like the controls on it.

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

It is very straightforward and easy to use.

It should be less expensive.

I have been using this solution for about five years.

It is scalable. We have about 500 users.

I don't have any experience with their technical support.

It is easy to install. It takes one to two days.

Our team handles its deployment and maintenance. We have a team of three people to manage it.

Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

We didn't evaluate other products.

I would 100% recommend this solution to others. We plan to keep using it.

I would rate Jira a nine out of ten.

We are mainly using it for project management and issue tracking. It is used by development, QA, and IT operations. It really goes through the whole gamut of project management.

We are not using its latest version. We are usually a little bit behind on versions.

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.

Because I am a developer, I would like integration with Git Source Code Management so that for tickets, we can reference the code where the change has happened and where the issue is. This feature might be there, and I probably haven't discovered it.

I have been using this solution for probably six years.

Its stability has been very good. Every once in a while, we have a problem, and the service stops working. I don't think we have a very robust installation of it, but if there is an issue, it is back online very quickly.

Most of the issues are probably related to the server needing patching or something else. It may not be running on the appropriate size hardware. I know it is not a well-funded product at our office.

It is impressive. We have all our projects on it, and we haven't really had reports of any issues. We haven't yet stretched it to its limitations, but it has managed to meet our requirements, even in this minimal deployment. I am pretty impressed. 

I didn't directly contact them, but I am sure at some point we have. We usually have a contact person, and we pay for the full support.

We are adopting multiple products, such as ServiceNow, but they do different things and are for different purposes. There is a talk about replacing Jira with ServiceNow, and we're not too happy with it because we all liked Jira, but sometimes this kind of stuff happens. ServiceNow does have crossover features, but it gets into problems for us when changing from one system to another.

I didn't set it up, but I haven't heard of any issues with the implementation of it. It seems to be very straightforward.

I would recommend this product. Overall, it is a good product. It supports scrum and agile developments. It has a lot of benefits that can be applied very quickly in organizations.

I would advise others to do a test installation and make sure that it fits their needs. Experiment with the multitudes of features that it has. I know there are lots of modules. There are probably many features that we are not using. 

I would give it very high marks. I would rate Jira a nine out of ten. There is always something you could improve on it.

We primarily use the solution for collaboration purposes.

The solution has basically been problem-free so far.

Overall, we've found the product to be quite flexible.

The level of stability is quite good.

The product can scale if you need it to.

I'd like the solution to be more secure.

I've been using the solution for about six months at this point. It hasn't been that long. I've been using it for less than a year.

We've enjoyed the stability of the solution. It's good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable.

The solution can scale quite well. If a company needs to expand it out, it can do so with relative ease. It's not a pronblem.

Not too many people use the solution in my organization. There are fewer than ten users right now.

We do not have any plans to continue to use the solution, let alone increasing usage.

I've never directly dealt with technical support. There was never a need to call. Therefore, I can't speak to how helpful or responsive they are. There was never an opportunity to interact.

We did not previously use another solution before implementing Jira.

I didn't handle any aspect of the installation, and therefore I can't speak to how easy or difficult the implementation was. I'm not sure how long the deployment itself took. I was just handed my login and I was good to go.

As I wasn't involved in the installation process, I can't speak to if a consultant or integrator was used. I have no knowledge of that being the case. 

I can't speak to how much a license costs or the process behind setting one up and renewing it. I just use the solution. I don't handle sales or billing.

I'm just a customer and an end-user. I don't have a business relationship with Jira.

It's my understanding that we are using the latest version of the solution, however, I am not 100% positive that is the case. I don't know the version number off-hand. I am also not sure which deployment model we are using and if it is deployed on cloud or on-premises.

I'd recommend the solution to other organizations.

I would rate the solution at an eight out of ten overall.

We use the solution to track all projects and management activity.

There are a lot of plugin integrations available right now that are continuously being updated. We have recently worked on ways we can integrate with the DevOps.

I have found the tracking, project and task management most valuable in this solution.

They could improve the solution by having a multiple project dashboard to be able to manage many projects KPI's at once, this would really be helpful.

In the next release, I would like to see task creation management simplified and overall usage streamlined for new users.

I have been using Jira for four years.

We are extensively using this solution for all of our projects across the entire enterprise. It has shown that it is able to be scaled effectively.

I have never had any problems with this solution to need to use the technical support.

The installation was not complex, I did not find any difficulites.

I would advise others wanting to purchase the solution that they can improve their business UX. This solution has been established in the market and is commonly used in many project management sectors because it can be easily used once you have experience. If you are new to this solution it could be confusing to some people because there is not a proper project flow. For example, Once you create a ticket or any task, you are not able to see what you just created in the notification area. Currently, you receive a pop-up and it will go off after some time, if you do not click the pop-up when it comes up you will have to refresh, go back to the project, and then find out the task from there. This could be simplified in the future.

They provide a product that is very good but in terms of a presentation, they have room to improve.

I rate Jira a nine out of ten.

There are so many use cases for Jira. If it's got something to do with IT, it will be covered by Jira. They have a very extensive marketplace and you can find nearly every solution there, including version controlling, source control for the code, automation, test automation, security scanning, configuration, and development management. 

What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best-in-class solutions, but it's so well integrated. You will not have many problems with integration.

The transfer of the functionality between testing or pre-production and the production environment could be improved. It would be helpful to have more automation in this area.

I have been using this product for three years. 

In general, the core of the product is very stable.

Approximately 150 users use this product at our company. One comment I would have regarding scalability is that I noticed Jira is not yet ready for the Docker platform. I think they are working on this and it will improve the scalability of the product. 

Overall, their support is okay. Many topics are covered in their documentation or on Atlassian. We receive support from a local partner.

We previously used SISA. 

The initial installation was straightforward for us. What could be improved is the migration between the testing and production environments. This could be automated somehow as the manual transfer of certain workflows and functionalities is very time consuming right now.

Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.

It's an open API. We also have the best community to support any problems that we have.

Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps. 

I have been using Jira for six years. 

It is stable. 

The product is used on a daily basis by 2,000 people. However, it is not easy to scale. 

Technical support could be made more efficient and localized. 

The initial setup was somewhere in the middle. Not very simple; not very complex. 

We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization. 

The integrations with other solutions, such as BitBucket for pull requests and the check traceability, are pretty good. That's about it. I'm not a big fan of the solution overall.

The initial setup was pretty straightforward.

The solution, in general, is a poorly designed and confusing product. The user experience is not ideal and the user interface is convoluted. The interface in particular could use a big refresh as the actual navigation within the interface is not particularly smooth.

The work items structure is not hierarchical and that needs to be changed. It's too flat.

There's excessive scope for customizing the project and the platform. Therefore, there are too many integrations, which leads to very high levels of complexity in terms of management.

Key indicators that are useful to Agile teams such as burn-down charts or burn-up charts, cumulative flow control, et cetera, are available, however, they're not easily accessible from the default user view, whereas they should always be present. Key indicators must always be present. They actually take a couple of clicks to actually get to them.

I've been using the solution for two years. It hasn't been too long.

The solution is very stable. It doesn't crash or freeze. There are no bugs or glitches. It's reliable in that sense.

The solution is scalable. If a company wants to expand it, it can do so.

We have about 200 people who use the solution currently. They're mostly software developers but they're end-users as well.

While the solution is being used extensively, we're fine with maintaining our current level of usage.

Technical support is very good. We're satisfied with the level of support that is provided to us. They are knowledgeable and responsive.

I've personally used lots of other solutions, however, when I moved to this company, they already had Jira deployed. Jira is the only system of its type that's been used here.

The initial setup is not very complex. It was pretty straightforward. If a company wants to implement it, the setup should be pretty simple.

There's ongoing integration work on a project like this. Therefore, the initial setup was only a few days, however, then, as you add things to it, you add more time to the deployment.

We are a customer and end-user of the product.

I would highly recommend not using this product if your focus is software development. Organizations should seriously consider alternatives such as Azure DevOps or TFS, which are more focused on modern interfaces and more accurately modeled to modern workflows.

I'd rate the solution at about a three out of ten. It doesn't really offer a whole lot that's actually usable from a software development context beyond extremely simple and free alternatives.