We use Jira to manage what is happening in our projects, such as application development lifecycles.
President/CEO at FACTRSYSTEMS, LLC.
Beneficial project management, useful dashboards, and reliable
Pros and Cons
- "The most valuable features of Jira are the dashboards and user interface. The processes within Jira to monitor, maintain and release are beneficial. It is a continuous development solution."
What is our primary use case?
What is most valuable?
The most valuable features of Jira are the dashboards and user interface. The processes within Jira to monitor, maintain and release are beneficial. It is a continuous development solution.
For how long have I used the solution?
I have used Jira within the past 12 months.
What do I think about the stability of the solution?
Jira is a reliable solution.
Buyer's Guide
Jira
June 2025

Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,579 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I have found Jira to be scalable.
What's my experience with pricing, setup cost, and licensing?
The price of Jira could be lower.
What other advice do I have?
I rate Jira an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cyber Security Consultant at a tech services company with 10,001+ employees
Good performance, with real-time collaboration, but the integration could be improved
Pros and Cons
- "We integrate Jira with QRadar which is helpful."
- "I would like to see more integration available with more tools."
What is our primary use case?
We use Jira for ETCM. It's for ticketing with QRadar.
What is most valuable?
We integrate Jira with QRadar which is helpful.
The performance is quite good.
It has real-time collaboration.
It provides good visual data easily.
What needs improvement?
While Jira integrates well with QRadar, it is not integrated with Splunk for example.
I would like to see more integration available with more tools.
For how long have I used the solution?
Jira is not used in my company; in fact, it is not used at all. Jira is a project management tool that I use at school and during my internship.
What do I think about the stability of the solution?
Jira is stable. I have not experienced any issues with the stability of Jira.
What do I think about the scalability of the solution?
We have not had any issues with the scalability of Jira.
How are customer service and support?
They provide technical assistance. Whenever you need something technical, they are quick to respond.
Which solution did I use previously and why did I switch?
The price seems reasonable to me. It's very similar to Splunk.
I don't believe it is expensive.
I'm not sure if they provide a free version, but we need free versions of everything to try before we buy.
I believe we simply require a longer, free version.
How was the initial setup?
The initial setup is simple. I didn't do it myself, but I've read the support, the guide, and it appears to be simple.
Which other solutions did I evaluate?
I did some research for a school project. I needed to compare it to Splunk and a few other tools. As a result, I'm not particularly interested in purchasing them.
What other advice do I have?
I don't use Jira very often, and I don't have a lot of experience with it.
I would rate Jira a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jira
June 2025

Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,579 professionals have used our research since 2012.
Quality Manager at a healthcare company with 51-200 employees
Provides very good output and integrates well
Pros and Cons
- "Provides good output and is user-friendly."
- "The automation feature needs to be more user-friendly."
What is our primary use case?
Our primary use case is for project management and defect tracking. We are customers of Jira and I'm the quality manager.
What is most valuable?
We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution.
What needs improvement?
I think the automation feature needs to be more user-friendly because not everybody knows about coding. The automation should be customized so that it's easier to use.
For how long have I used the solution?
I've been using this solution for four years.
What do I think about the stability of the solution?
Stability is great now that we've moved to the cloud.
What do I think about the scalability of the solution?
Scalability is good. We initially had 100 users and we now have 250 without any problem.
How are customer service and support?
The support is good and available whenever we need it. We have been interacting with them for our query resolutions, as we have certain challenges that we're dealing with day-to-day.
How was the initial setup?
The initial setup was quite straightforward. We used an integrator for deployment. We have a dedicated team for maintaining Jira.
What other advice do I have?
I would recommend this solution and rate it nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente, Tech Mgmt at a engineering company with 11-50 employees
Helps in tracking features and projects, and allows us to comment almost anywhere
Pros and Cons
- "It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information."
- "I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools. The multi-language report is not enabled in our installation. I don't really know if it's something related to the tool or our installation."
What is our primary use case?
We use it for Kanban boards, bug reports, and some workflows.
How has it helped my organization?
It has enabled us to keep track of features or projects. Previously, we used to manually keep track in Office. We now have a centralized repository for all the information.
What is most valuable?
I like that you can comment almost anywhere, and you can leave a trail. That's the most useful thing.
What needs improvement?
I don't know if it's the way it's deployed in the organization, but the interface we are provided is not as customizable as other tools. The multi-language report is not enabled in our installation. I don't really know if it's something related to the tool or our installation.
What do I think about the stability of the solution?
It is pretty good. I haven't had any problem with it.
What do I think about the scalability of the solution?
We haven't had any problems with scalability. It doesn't feel slow. It hasn't been down. It's working pretty well.
Its users are in the hundreds, but I don't know specifically. It is available to everyone in the company, and it could potentially be used by anyone. We all are allowed to use it and implement it as we see fit.
How are customer service and support?
I have local technical support. That's our first line of support, and they contact Jira technical support if needed.
How was the initial setup?
I'm just a user. I don't know.
What other advice do I have?
General advice would be to find out about customization features and multi-language support features.
I'm not a heavy user of this solution. From what I've used, I would rate it an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of .NET Department at Evozon
It allows you to customize the flow for an agile process and adapt it to your own flow
Pros and Cons
- "I like that Jira allows you to customize the flow for an agile process and adapt it to your own flow."
- "Of course, the price could always be cheaper."
What is our primary use case?
Jira is used for issue tracking and defining the development pipeline. It's helpful to define when a project is done and track a task as it moves through different stages. The deployment type varies based on the customer's environment. We sometimes connect to the client's setup, which can be in the cloud or on-premise.
What is most valuable?
I like that Jira allows you to customize the flow for an agile process and adapt it to your own flow.
For how long have I used the solution?
We've used Jira for around 10 years.
What do I think about the stability of the solution?
We evaluated Jira for security and stability, and everything went well.
What do I think about the scalability of the solution?
Jira performs well and scales up enough to meet our needs. We probably have about 200 users, so we don't need more than what it offers.
Which solution did I use previously and why did I switch?
We used a solution called Mantis a long time ago. We're a software outsourcing company, so we adapt to our clients' setup. Plus, Jira serves our needs well, so it made sense for us to work with that. We don't recommend anything else. We use Azure DevOps, Jira, and Confluence on our projects. If it's not in Microsoft, then it's Jira and Confluence.
How was the initial setup?
Deployment isn't something I handle personally. Our DevOps department does that, or it's installed by the client, so I'm not dealing with it either way. One engineer is enough to deploy.
What's my experience with pricing, setup cost, and licensing?
I don't know the price of all the setups. Our clients pay for the setup, so our Jira users are covered by them. Of course, the price could always be cheaper.
What other advice do I have?
I rate Jira nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Konsulent at a tech services company with 1,001-5,000 employees
Lacking customization and performance, but well integrated
Pros and Cons
- "The most valuable features of Jira are all the integrations with other systems. It's not the best in any specific area but it has lots of plug-ins and integrations."
- "Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability."
What is our primary use case?
We use Jira for software development and issue tracking, enhancement requests, and software lifecycle management.
How has it helped my organization?
Jira has benefited the organization because it's necessary for doing our job well. We would need to have Jira or a similar tool. For example, it's could be similar to working with documents, you need Word or a similar tool.
What is most valuable?
The most valuable features of Jira are all the integrations with other systems. It's not the best in any specific area but it has lots of plug-ins and integrations.
What needs improvement?
Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability.
It depends on your usage pattern because if it's more configurable, you can configure it to be a very different kind of tool which is a benefit.
For how long have I used the solution?
I have been using Jira for approximately 10 years.
What do I think about the stability of the solution?
The performance is not very good for Jira but the reliability is good.
What do I think about the scalability of the solution?
Jira can handle a lot of tasks. In my project, we have approximately 50,000 issues to be resolved and it worked well. However, the overall solution is slow.
We have approximately 25 employees using Jira in my organization of a total of 2,000 employees.
I use Jira moderately while other of my colleagues use it daily.
How are customer service and support?
I have not used the support from Jira.
Which solution did I use previously and why did I switch?
I have been using Allegra previously.
How was the initial setup?
I was not around for the initial setup. However, I tried to configure it later and it is not easy. It is not as easy as it should be.
What about the implementation team?
The solution is on the cloud, there is minimal maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of Jira is reasonable.
What other advice do I have?
My advice to others thinking about implementing Jira is if you only want it for the standard flows and use it as an issue tracker in a software development setting, it is a good solution. We are using the online version. If you are in need of changing workflows or appearance, fields, screens, et cetera, Jira is not able to do this well or it's not possible at all.
Jira has found its place in our organization and it does those tasks. They should focus on speed and stability, and in that order. It's excellent with regards to preexisting integrations but it is poor at configurability.
Whether Jira is a good solution for you depends on your use case. From what I have seen creating different workflows in Jira is not good.
I rate Jira a five out of five.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect - Tech Division at a manufacturing company with 11-50 employees
Integrates well, beneficial development package, and good support
Pros and Cons
- "The most valuable feature of Jira is the project package for development."
What is our primary use case?
We are using Jira for user requirements, our development, and for our agile and scrum requirements. We create scrum boards for our projects.
What is most valuable?
The most valuable feature of Jira is the project package for development.
For how long have I used the solution?
I have been using Jira for approximately three years.
What do I think about the stability of the solution?
JIRA is very stable.
What do I think about the scalability of the solution?
Jira has the ability to expand it is scalable.
We have approximately 25 users using this solution in my organization.
How are customer service and support?
The technical support has been very good.
How was the initial setup?
The initial implementation of Jira is not difficult because the solution is on the cloud.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be less expensive. We pay annually for the solution.
What other advice do I have?
The solution is very good and there is not much to improve. This has been working well. Our teams have been happily using it.
I rate Jira an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Devops Engineer at a financial services firm with 1,001-5,000 employees
A solid product with great features that's improved how we work
Pros and Cons
- "The features on offer are great. It has everything we need."
- "The solution needs more integrations with Azure DevOps OnPrem."
How has it helped my organization?
We have really noticed an improvement in the way we work.
What is most valuable?
It's a really good product. I feel it really changed the way we work and at this time we're not looking to move to another platform.
The features on offer are great. It has everything we need.
What needs improvement?
The solution needs more integrations with Azure DevOps OnPrem.
I can't speak to any missing features. It has what we need overall.
For how long have I used the solution?
Company-wide we started using Jira this year, however, I've been using it since last year. The company hasn't used it for that long.
Which other solutions did I evaluate?
We aren't looking for another solution at this time. We're happy with Jira.
What other advice do I have?
As far as I know, we are just a customer. We don't have a partnership or anything with Jira.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Product Categories
Application Lifecycle Management (ALM) Suites Application Requirements Management Project Management SoftwarePopular Comparisons
Microsoft Azure DevOps
monday.com
IBM DOORS
OpenText Application Quality Management
TFS
Polarion ALM
Codebeamer
Rally Software
Jama Connect
Asana
OpenText Software Delivery Management
Jira Align
Microsoft Project
Polarion Requirements
Broadcom Clarity
Buyer's Guide
Download our free Jira Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Has anyone tried integrating HP ALM and JIRA ?
- Can JIRA provide integration to SAP automation?
- What Is The Biggest Difference Between JIRA And Microsoft Azure DevOps?
- What Is The Biggest Difference Between AgileCraft And JIRA?
- What is the biggest difference between JIRA and Micro Focus ALM?
- Which is better - Jira or Microsoft Azure DevOps?
- Is Jira better or would you go with Micro Focus ALM Octane?
- Is Jira a suitable solution for both agile and waterfall projects?
- Which tool is integrated better with Jira - Micro Focus ALM Quality Center or TestRail by Gurock?
- What are the equivalent Microsoft tools to Atlassian Confluence and Jira?