Jira Reviews

We use Jira for project management for the development teams. Additionally, we do backtracking and managing the backlog but it is more of a development team tool.

There are a lot of plugins in Jira and we purchase the ones we need.

Jira can improve by making user management better. It is not easy to have visibility of who has the right to do what. Only the administrator has this visibility but there should be the option for other users too.

I have used Jira for approximately 10 years.

We have never had an issue with the stability of the solution.

We have approximately 400 people using the solution in my organization.

The support from Jira is good.

The configuration can be complicated, there are a lot of options.

We have a technical team that does the implementation and maintenance of the solutuon.

The basic price of Jira is reasonable, but for each plugin, we have to keep paying more. When you add it all up, it can be expensive. The main problem we face is we are forced to purchases plugin licenses for users who are not going to use them. For example, we have Jira licenses for approximately 450 people but if we only want a purchase a plugin for few people it is mandatory to buy the license for the 450 people who have Jira licensees. This is a problem because sometimes we need plugins for the product manager or for people in charge of the report, not everyone. For us, it can be very expensive in the end, they should alter this policy to allow plugins for only a set number of licenses.

My advice to those wanting to implement Jira is to have a lot of support. In our company, we started out small with only approximately 25 people and then we expanded quickly. Jira can be complex to manage, and it is better to have some advice or some people to help with the implementation.

I rate Jira an eight out of ten.

We primarily use the solution for our own projects.

The solution, for the most part, offers good usability.

The ordinary user has an interface that is very clear.

It's very easy to collaborate, especially on-site when there are a lot of moving pieces. It's a great collaboration tool.

Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly.

For admin to get permissions and stuff like that for their members it's a little confusing sometimes. That said, the rest is very clear.

The integration of what we call "Issues" in Jira could be better. The Issues integration with Bitbucket Pipelines could be better. If Jira can provide an easier way to configure and use this functionality, that will be helpful for workers.

I've been using Jira for more than ten years now. It's been a while at this point. 

I looked at other options, however, Jira is so famous and well known that I did not have to look for other software.

We are a customer and an end-user. We use Jira for internal projects. I'm a Java architect.

I'd rate the solution at a ten out of ten. I'm very satisfied with its capabilities. 

We use this solution to manage our projects.

Jira is a great software. There is not much to complain about, other than it doesn't fit very well into our current Microsoft environment.

Jira as a structure has Confluence for documentation, and for what it is offering it is a strong suit with Atlassian.

The only thing in our current setup that is a bit difficult is that Jira is a bit of a black box. Only we see it, our customers do not. I know that we can change it but we have not done the work to do it.

Jira is not compatible with our current Microsoft infrastructure. 

We are using SharePoint along with WorkPoint in our environment, which is used for document management and process management. For projects, it is a better connection between HelpDesk and the projects. Moving into SharePoint would help.

If Jira would be interested in offering a SharePoint version, it would be beneficial.

I have been working with Jira for approximately five years.

Jira is a stable product.

We have approximately 50 users in our company who use Jira.

I am satisfied with the technical support of Jira. It's fine.

I have tested Plumsail Helpdesk. There's only one thing that worries me. Due to GDPR, we cannot use email yet in Plumsail. That is the only thing, use email to create tickets.

I don't know where the mailbox is in Plumsail, otherwise, it just ends up in us using SharePoint. It looks very promising.

It is very affordable at the entry-level. When you get larger, the pricing becomes very, very steep. It is the same for many other solutions, but I find it expensive when you get larger.

We are currently using Jira but want to move the help desk to SharePoint. 

We have a Microsoft environment. SharePoint HelpDesk would fit better into our environment. As we are larger than we originally started, we have to make some changes to our current setup.

I also find Plumsail HelpDesk quite interesting.

I don't know what to compare it to. It is not an A product, but it's a strong piece.

I would rate Jira an eight out of ten.

We use Jira to manage our software development lifecycle. Additionally, it can be used to communicate between teams and as a management tool, it has many abilities.

The solution is easy to use and user-friendly.

I have been using Jira for approximately 10 years. 

Jira is highly stable.

The solution is scalable.

We have approximately 400 people using the solution in my organization.

The technical support is very good. They have different ways to get in contact with the support, such as chat.

The installation took a couple of weeks. It was a distributed architecture that was quite easy to implement.

We are on an annual license and could be less expensive.

I would recommend this solution to others.

I rate Jira a ten out of ten.

We use Jira for our in-house projects. We use Jira Cloud and Bitbucket. We are not actively using Confluence.

We are a small company. We can manage our project tasks with other tools, but I prefer to use Jira on the cloud because people forget what they have done, and we need to see who did which task and when.

We love the bulk edit feature. Jira also integrates well with Bitbucket. 

Workflows can be improved. We don't use workflows because we can't handle that much complexity. Its interface could be more intuitive for workflows.

I have been using this solution for three years.

It is very stable. I have been using this solution for three years, and I never had to contact their support.

It is scalable. We have six people who use Jira at the moment, and they don't have any issues related to slow response. Everything is fine for now.

I never had to contact their support.

In this company, I have only used Jira. In earlier companies, I have used other tools such as Microsoft Project, Redmine, and Service Bus. 

It is easy to set up. We can use project templates. We can use classic projects templates or create new templates. Classic is enough for us. Our management doesn't want reports from us. We use templates for our daily progress.

Its price is good and similar to other products. It is about five or six dollars per user.

I got it set up when I joined this company, and now I manage users here. It has integration with Bitbucket. It is fine for us.

I would rate Jira a nine out of 10.

I am currently using Jira for project management purposes, such as tracking the team and opening tickets. I am an admin in my project. When we start a new project, I open a new story in Jira for that project, and I open sub-tasks for that project. From there, I create backlogs. Our team is responsible for those backlogs. I have previously also used Jira for designing workflows for our enterprise.

It is helpful for tracking efforts for our projects. We have around 20 mandate projects, and Jira helps us to see how much effort goes into which feature and which team members have put effort into a project. It helps in anticipating the efforts for the next projects.

The ability to design your own workflows is a great feature.

The reporting part is a little bit difficult for me. It is not so easy. There should be a simpler way to track the efforts of our team. For example, in an Excel sheet, there is a feature for filtering. It would be much better if we can use something like that. Currently, for a complex query, we need to use Jira Query Language. Using Jira Query Language every time is not efficient for me.

Understanding the workflows can be a little bit difficult. For example, if you don't know the workflow well and you get an error, which is not a technical error, you won't be able to find the reason for that error.

I have been using Jira for the last 15 months.

There is no problem with its stability.

Its scalability is good. Too many people use Jira, and there is no problem with its scalability. It is a scalable product.

Our Jira team has five people, and our company has about 1,500 people who use Jira for tracking efforts. We are using it almost every week, and we don't plan to increase or decrease its usage.

We take support from the Jira team in our company. I didn't take support from Atlassian.

I have been with this company for about three years, and they were using Jira when I came here.

I didn't deploy Jira. We have a dedicated Jira team in our enterprise. There are five people on that team. This team supports two Jiras. They also support SoftTech Jira. It is used by about 20,000 people.

I don't remember the deployment time. The upgrade took 8 to 10 hours. We do maintenance frequently because when business processes change, many changes are required in the backend. Jira team takes care of the maintenance.

I would rate Jira an eight out of 10.

I work for an insurance company that has developers who need to be tracked. We're working on converting the spreadsheet into a Kanban flow environment. I'm the program manager/master. 

The solution is very powerful, has many good features, in particular a good reporting capability. I like many of the features, and I have the benefit of having a very skilled Jira administrator helping me out because I'm a PM. 

The solution is not as intuitive as it should be and you have to play around with the environment quite a bit before you get a handle on how things work. One of the issues is that it's usual for a ticket to have a primary developer on it and other people supporting, but that's not possible in Jira. They have a very thick policy and a ticket can only have one assigning, although it may be possible to do it as a number coding, I'm not sure. I'd like to see the solution include a feature whereby you can link stories visually, to explicitly show the connection between a user story and a task. 

I've been using Jira for several years. 

Scalability of the solution seems fine.

Technical support could be improved. When you submit a ticket, it can take two or three rounds before you get what you're looking for. I send the ticket and receive an irrelevant response, which doesn't help. You can go backwards and forwards with them and never get there which is very frustrating. I'm not sure if the user community is that helpful. I've submitted two questions but haven't yet received a response. 

The initial setup was quite complex. 

The solution is fairly good at doing a lot of things, and is potentially very good, but it takes some getting up to speed on. I've used a product called Kanban Flow, and that's very intuitive, very easy to use. Jira seems to be more complicated and requires having specialists on board so that if you have a problem, you can get help immediately without having to go through the ordeal of submitting a ticket and waiting two or three days to get a response, which may not be helpful at all. 

I rate this solution a five out of 10. 

We use it for IT project management. We manage the timelines and resources, mainly people resources.

It is a stable solution, and we have had no issues with stability.

For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great.

I've been working with it for two years. It is a cloud-based solution.

We have had no issues with stability.

We currently have ten users, and it is free for ten users. However, we hope to increase usage.

I would rate Jira at eight on a scale from one to ten.