Dynatrace Reviews

The company uses it for a lot of things. Obviously, we're using it mostly for application monitoring, and that covers both application performance and availability. We're using it for checking how things are performing and making sure that they're running and running properly and there aren't errors or issues. That would be the main thing. 

We're also using it to monitor servers, do some infrastructure monitoring, make sure there're enough servers are running and that they've got available disc space for monitoring CPU and memory, et cetera. 

The solution is stable. 

I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot. 

The installation process is straightforward.

They're generally going in the right direction and they're quite responsive to feedback. You can vote on features and whatnot. If enough people vote for a feature, they'll get it put in. 

The solution could be more seamless. The user interface could be better and they could offer more integration. 

We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment. 

How long I've used the product depends on which version you would classify as the product. The current one, under this name, has only been out maybe three or four years. However, I also used the older version before that, and that was something called AppMon. Therefore, I've used it for a while at this point. 

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

I can't really comment on the scalability as we're in a relatively small environment. We don't have a massive number of servers on-site. I am aware of people that run it in massive environments, however, I can't make a comment on what it's like as our site is fairly small.

We might have ten or so active users. 

Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.

Before Dynatrace there was another Dynatrace product called AppMon. Before that, we used to use the company's own solution.  

The initial setup is easy and pretty straightforward. It's not overly complex. 

The main issue is that, due to the fact that it covers so much space, the navigation can be long-winded. It can take a lot of clicks to get into where you want to go, however, it's covering a lot of information.

On the site that I'm on, on the Dynatrace site, there's really just me that's doing the technical side of Dynatrace. I'm the one that's keeping Dynatrace itself running and whatnot. That said, even in bigger environments, there's probably only one or two people that are looking after Dynatrace itself. It's really solid in that regard. 

I don't really get involved in the commercial side of things and therefore cannot speak to the aspect of licensing, such as pricing. We might be on a three-year contract that gets renewed.

While my organization is a reseller of Dynatrace, I actually also work on it myself. 

While the deployment model that we're using is on-premises, there is a cloud-based version of it as well.

We're always using the latest version of the solution. It gets updated automatically, and therefore it's pretty much the latest version.

I'd rate the solution at an eight out of ten overall.

I would recommend Dynatrace to others who are looking into implementing it.

We use Dynatrace for application monitoring in production and we use it in Huawei testing sites for analyzing the performance.

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features.

If the installation was improved, that would be helpful.

I have been using Dynatrace for three years.

We are always using the latest version.

There have been some issues with the stability of Dynatrace. It doesn't work in all cases. There are seven different applications being monitored and there was an issue with one of them.

In my experience, Dynatrace is scalable.

We have 100 users in our organization.

I have contacted technical support. Unfortunately, it took quite a while.

The technical support could be faster.

I have only installed the basics. I know that it is easier than it was in the past, but it hasn't been that great.

I completed the installation myself.

We have one dedicated person to deploy and maintain this solution.

It's expensive. It could be cheaper.

I don't have all of the contract details, but I believe that it is a continuous license.

I would recommend it to large enterprise companies. It may be too expensive for smaller businesses.

I would rate Dynatrace a nine out of ten.

We have quite a big application that is used by almost every single person living in this country. This application is quite mission-critical. So, it was very important to detect problems as soon as they appear anywhere in the application. Dynatrace was able to show us the problems immediately without even knowing the application, code, etc. It showed us all the problems, and we have been able to present reports and solve problems very quickly.

The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.

It required minimal setting, and after we deployed a couple of agents, the very next day, we had the full picture of the internals of the application, and all the problems were visible straight away to us. There was no need to go and search and do a couple of things. It was quite impressive.

When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.

We used Dynatrace almost six months ago. It was the latest version at that time.

It is extremely reliable.

We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there was any problem, we would shut it down, and the next day, when you try to figure it out, it would have got resolved by itself. That was quite impressive. So, we didn't have to call technical support at all.

There is absolutely no configuration that you need from any technical person. Our engineers are very junior, and they don't really know how to configure an agent or play with the configuration file. They're not familiar with that. We just deployed the agents, and these agents went and detected which is the application server, where are the logs, and what are the processes. 

We approached them and told them we want to try it. They were very cooperative. They sent us a link to download the software and the license. We did everything ourselves. They just came to do a quick onsite demo of how things work, but we had already figured out ourselves how it works. So, it was quite interesting.

We asked for a three-year license, and the price was quite good.

We have been a long-time user of Broadcom CA APM. In addition to Dynatrace, we tried Elastic and AppDynamic. 

Dynatrace gave us the license for around six months. We were quite impressed with it. It was very impressive, but unfortunately, due to financial reasons and the network management interface integration, the management decided to go with Cisco. We got a better deal with Cisco, and it was bundled with some of the other stuff that they were looking for, such as network monitoring, network management, etc. Our manager really wanted to see the network management interface integration, and it was available in AppDynamic, and that's why they went with it, but if it was for me, I would have gone with Dynatrace. So, we got a good deal with Cisco and went with AppDynamics. They've just bundled the whole solution and given it to us. We are standardizing on AppDynamic right now.

It is the best solution in the market. I can't believe the people classify it at the same level as the other leaders on Gartner Quadrant. It is way advanced than anything else. You can't find anything that is exactly like this.

I would rate it an eight out of 10 because it is just missing the network management interface integration. I would rate all other solutions that I've seen a six out of 10.

Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped. 

We've been using the solution since 2015. it's been about six years or so at this point.

No worries about that.

The solution can scale, however, if you have a large amount of infrastructure you will need to pay more. I find that if you start with just a small part (the critical part), you'll better understand why you need more of it and scaling will come naturally. It's not just about managing the servers and applications. It's about the user experience too.

I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should they arise. 

We are also familiar with IBM SOLUTIONS.

The solution is very easy to implement and easy to administer. It's not overly complex.

Our IT team is capable of handling any implementation our clients need.

What I try to say to my customer is that, okay, it's not so expensive, if you could see the return of investment you will get. However, in Brazil, we have some difficulties when it comes to showing these numbers to the customer (they don't have the actualized numbers). It might be better, in the current market to just try to sell it to IT instead of across departments. 

The pricing is quite high and many customers do not want to pay for it.

Dynatrace it has been our best APM Solution.

We are an IBM partner and are beginning to work with solutions such as Instana as well. We're also partners with Dynatrace.

In the last three years, we've started to grow our customers and have new use cases. I believe due to the movement towards digital transformation, we have more opportunities to show the benefits of a platform like Dynatrace.

We are using the private and public domain from Dynatrace, however, we have customers and major financial customers who prefer to use either private clouds or a private environment. We believe that it doesn't matter where they are. I'm happy with this model, as we could get faster results in two weeks when we are implementing Dynatrace to our customers. It's faster to implement on the cloud.

I'd rate the solution at a nine out of ten. We've been quite happy with its capabilities overall.

Our network and security managers used this solution. They had many problems with it because of the injection. 

If you look in the APM sector, it is a very nice package to install. It's very easy to install. It's also locked up. You can not do a lot of things yourself.

We were planning to use it to assess things from Jira, but after we installed Dynatrace, Jira was not working anymore because of the injections that were put in Jira — we could not integrate with Jira.

The flexibility when it comes to integrating with other tools is very low.

We have not used it for a long time. We had problems with it so we used it for about six months and then we decided to throw it out the door.

It's both scalable and stable. We've never had an issue.

There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years in the IT industry. I missed in-depth knowledge of audit tools. They know Dynatrace very well, but when it comes to solving problems, for example, in PeopleSoft, they don't know anything about PeopleSoft — that's what's causing the problem in my opinion. You need to know the tools to able to resolve the problems.

Yes, we had IBM Tivoli in place. We still use Tivoli — they were running at the same time. We wanted to compare the results from both tools.

APM is nice for application performance, but there are a lot more problems you need to resolve. You need a helicopter overview of the total environment. That's what we were missing from Dynatrace.

We stayed with the IBM solution (Netcool) but combined it with Riverbed. Netcool is a new tool that can do everything.

The initial setup was very straightforward.

We implemented it ourselves.

The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.

If you're not working within real big enterprise environments, then it's a nice tool to implement; however, if you have a huge assignment enterprise, then I think Dynatrace is not suitable and would be expensive.

Overall, on a scale from one to ten, I would give this solution a rating of six.

We have some states that use the solution for the whole monitoring of their infrastructure. It's used largely in the main court, state courts, and federal courts.

The dashboard is the most useful aspect of the solution. 

The deployment itself is very easy and straightforward. You can do the deployment in a transparent mode for the applications and containers and it's a very simple operation.

The solution's interface is good.

We haven't had any issues with support.

The solution offers capable configuration options. 

The solution offers integration with other solutions.

The pricing of the product could be improved. It's still very expensive compared to other solutions, although it is the best one. Even being the best, it could improve the price or the business model. There should be more flexible ways of charging the customer. They could have more price models and more options.

I've been working with the product for about three years already.

Up until now, the stability of the product has been okay. There aren't bugs or glitches. It doesn't crash or freeze. It's quite reliable in terms of performance.

The solution scales well. It's one of the most scalable options. If a company requires a solution that can expand, this is a good option.

We use it for organizations with 6,000-7,000 employees.

These are pretty new implementations. Therefore, up until now, there is no demand for my customers to scale or expand. However, I do believe that in two or three years they will definitely need to.

The technical support is quite good. There is also very good documentation on the solution if you need it. Overall, we've been quite satisfied with the level of service we've been provided.

The initial setup is very straightforward. It's nice and easy. A company shouldn't have any issues with the implementation process.

While it depends on the use case, in four to six hours we can typically do a deployment.

Typically, staff or three or four resources is enough in order to handle the deployment and maintenance of Dynatrace.

As implementors, we can handle the installation for clients if they require it.

The pricing could be less expensive, although I do see the value of the solution and its feature sets. However, with more flexibility in terms of licensing, the solution could be more attractive to more customers.

Our clients also evaluated AppDynamics from Cisco.

The main difference was the implementation and the end-to-end management for the monitoring, including the simple way to find and do the correlation of some issues, such as identifying calls and making correlations through their monitoring system. This is the biggest advantage nowadays that customers can see from Dynatrace as opposed to AppDynamics.

We are partners and implementors.

I'm using the latest version of the solution.

I'd advise others to plan the requirements well and be aware of integrations that could be more complex. Training the operational team well is also important. With a good operation team, you can take advantage of the tool in many ways.

In general, on a scale from one to ten, I would rate the solution at a nine.

In the six months that we were using Dynatrace, it was a proof of concept.

It's used for full-stack monitoring, automated instrumentation, APM, and byte code injections, as well as infrastructure performance monitoring and the virtualization layer.

We really liked the OneAgent technology automated instrumentation. It is impressive, better than the competitors, AppDynamics.

We like the on-premises platform and the horizontal scalability.

In the next release, other than the price being reduced, I would like to see some improvements in open telemetry support, the open standards support.

They could also develop an observability platform where you could have the ability to inject events, locks, and traces.

We have been using Dynatrace for six months.

We used the Dynatrace managed service. It was the latest version when we used it.

The stability was fine. We did not encounter any issues. It was working as designed and expected.

It's a scalable solution with a true cluster platform that can be expanded. It works very well.

We have 200 users in our organization who are using it.

We are satisfied with the technical support.

We were using AppDynamics and CA APM in the past.

It was a straightforward installation.

It took two to three days to configure and do the proof of concept.

We had a team of two or three to deploy this solution.

We completed the installation ourselves.

Financially, Dynatrace was a lot more expensive than AppDynamics.

Our business case wouldn't resolve, which is why we decided to renew the licenses with AppDynamics.

Dynatrace should reduce their pricing. It should be cheaper.

We are no longer using Dynatrace because it was too expensive.

If the price were reduced then we would use this solution again.

For those who are interested in using this product, we would recommend it.

I would rate Dynatrace a nine out of ten.

We use Dynatrace for monitoring channels like mobile banking and internet banking.

It is being used in a commercial organization for monitoring two high priority services. If you are changing some PCs or doing some updates, it provides some responses. It has been very useful for us.

It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product.

Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature.

I have been using this solution for about two years.

It is stable.

It is scalable. We are currently using it only for four channels, but we want to add more servers. Next year, we may extend the licensing for eight more servers.

We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product also helps us in using it in our organization. We don't have support problems. 

The initial setup was really easy. We had the first testing environment in just two days. We tested how the agents work, and it was easy.

I would recommend this solution. In Georgia, it is already very popular, and many companies are using it for applications and external channels. 

I would rate Dynatrace a nine out of ten.