Dynatrace Reviews

My primary use cases of this solution are to understand how users are interacting with and experiencing applications and to quickly identify and fix problems.

Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution.

The most valuable features are session replay, which allows for full playback of a user's experience; the AI engine "Davis," which does problem identification; and automatic mapping, which gives a visual representation of how applications interact host-to-host or process-to-process.

An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great.

Dynatrace's stability is solid - it performs updates very often, so it's always the latest and greatest in a good way.

Dynatrace has phenomenal scalability capabilities.

The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success program on steroids. 

The initial setup was extremely straightforward and fast. The deployment function was also super fast, typically just a few hours at most, with the right tuning.

When used appropriately and applied to the applications that are meaningful for businesses, the ROI is extremely high.

There's a perception that Dynatrace's value could be questioned, but this is down to a lack of due diligence on the front end. When done right, this product always gives good ROI and total cost of ownership.

Dynatrace is really good at keeping some infrastructure details and really good at the application level. I would give this solution a score of ten out of ten.

Dynatrace does application and platform diagnostics and monitoring and user experience management. Typically, in our region, we are seeing a lack of deep application platform management tools because most of the customers in our region don't use those tools.

We are using Dynatrace Managed and Dynatrace SaaS. It is the new Dynatrace. They had a legacy product called AppMon, but nobody is using that now.

Our customers mostly have on-prem deployments. In terms of the version, I always use its latest version.

The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

I have been using this solution for five years.  I'm a certified professional for Dynatrace, and I work for a Dynatrace partner in Europe.

Its stability is awesome and perfect. It is much better than the competitors that we have evaluated.

Its scalability is awesome. It is really easy to scale in any direction. For SaaS, you don't have to think about scalability, and for on-prem, it is very easy.

It is mostly on-prem, and we have the largest US companies as our customers. The largest deployment has 200 to 300 users. They are not concurrent users.

Their support is awesome. I get valuable answers from their support for all my tickets.

I mainly have experience with IBM products. We stopped partnering with IBM because it was not suitable for this market. IBM is ten years behind Dynatrace. You can't compare them.

Its deployment is really easy. It is one of the most easily deployed monitoring products.

Its maintenance is minimal. I worked with competitive products for more than 15 years. So, I can compare them. With Dynatrace, one agent is required. From time to time, there are issues that are typically very specific to the monitored environment. We have customers who have been using all the updates of all the agents for five years, and they have had no issues. Typically, when we have an issue in one of our environments, it is tied to the monitored application platform. We had no issues with Dynatrace.

Its licensing is complicated or not transparent.

I would definitely give it a nine out of 10.

The primary use case of Dynatrace is root cause analysis. Dynatrace is used for finding issues if an application is having trouble. 

I'm an integrator, so we have deployed it for customers both on-premise as well as on the cloud. 

A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it. 

Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. 

The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing. 

We have been running Dynatrace for three years now. 

This solution is stable. 

This solution is scalable. 

The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If I'm not mistaken, this may be for premier customers, since their support is layered. 

For the other support mechanism, which is for regular customers, they can submit questions into a portal. I think the response time is between four to six hours. They could improve the response time because the premier customers have a fifteen-minute to one-hour response time. 

Dynatrace is quite easy to install. For an SaaS deployment, the customer can practically use it within the same day. If it's on-premise, I think it takes around three days, depending on the complexity. 

We have five customers using Dynatrace and the team size for deployment depends on the complexity. We have one customer with a big project, which was big in scope as well, so we can have as many as six to seven people for deployment. It ranges, so if a customer has a hundred servers—in terms of the time and resources required for the deployment, from start to finish—I think it could be done within a month by two people. It depends on the complexity. 

We implement this solution for customers. 

Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly. 

I rate Dynatrace a nine out of ten. I would definitely recommend Dynatrace, especially if the customer has a big budget. An enterprise company should purchase Dynatrace, even when compared to other APM solutions like New Relic. 

We use the solution in server monitoring, application monitoring, and roam and synthetic monitoring. We have 1,000 Dynatrace users in our organization.

The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.

Dynatrace would be closer to a perfect tool if it could bring an interface similar to a standard for metrics like Prometheus and Grafana, New Relic, and Datadog, and the way they present these panels. It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic because the data is there in Dynatrace. Dynatrace collects all the information but some companies consider integrating, for instance, Dynatrace metrics with Grafana.

I've been using this solution for more than one year. It's a SaaS solution, and it's deployed on a private cloud.

Support is okay but could be better and faster. The documentation for the tool could be better. The documentation with Elastic and Datadog is more detailed.

Initial setup is simple but it depends. In the server monitoring, it's only install and discovery. That is very quick. To install with a cloud like OpenShift, it requires some Sandcastle configuration about tokens and operators, but with old data, it's fast.

Two people were required for deployment.

I have a little experience with Datadog, but it doesn't have the power to discover with some libraries like Dynatrace. With Dynatrace, you can discover all libraries and technologies that exist on the market today. With Datadog, that's not 100% the case. Datadog is a very good product but it works differently. Datadog has machine learning, too, but not in all discovery options of SQL and in all layers of our monitoring like infrastructure, service, process, and applications—like Dynatrace. With Dynatrace, 100% of all options are included in your machine learning, in your AI.

For development, Datadog is a little more friendly to your front end and development teams. There are some areas, particularly the Apdex of Datadog, that are more understandable for the development teams. Dynatrace is a little more difficult to understand for development teams. It requires some more learning.

The APM feature in Datadog is easier to understand. It works manually, like New Relic, Grafana, or Elastic. That's more understandable for software development teams.

I tested New Relic between 2019 and 2020. Like Datadog, I tested and did proof of concept for New Relic in about one month. New Relic is strong and the APM is easier for teams of dev to write. The scope of New Relic is like Datadog. It doesn't cover all technologies and all libraries and just works efficiently with all items of applications for work with QA and dev.

I have not tested the integration of New Relic. I know some colleagues that integrated between the tools for the infrastructure coverage in Datadog and the APM coverage in New Relic.

I would rate this solution a 9 out of 10. It's not a 10 because there are some little things that could be enhanced. Otherwise, the product is great.

We have quite a big application that is used by almost every single person living in this country. This application is quite mission-critical. So, it was very important to detect problems as soon as they appear anywhere in the application. Dynatrace was able to show us the problems immediately without even knowing the application, code, etc. It showed us all the problems, and we have been able to present reports and solve problems very quickly.

The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.

It required minimal setting, and after we deployed a couple of agents, the very next day, we had the full picture of the internals of the application, and all the problems were visible straight away to us. There was no need to go and search and do a couple of things. It was quite impressive.

When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.

We used Dynatrace almost six months ago. It was the latest version at that time.

It is extremely reliable.

We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there was any problem, we would shut it down, and the next day, when you try to figure it out, it would have got resolved by itself. That was quite impressive. So, we didn't have to call technical support at all.

There is absolutely no configuration that you need from any technical person. Our engineers are very junior, and they don't really know how to configure an agent or play with the configuration file. They're not familiar with that. We just deployed the agents, and these agents went and detected which is the application server, where are the logs, and what are the processes. 

We approached them and told them we want to try it. They were very cooperative. They sent us a link to download the software and the license. We did everything ourselves. They just came to do a quick onsite demo of how things work, but we had already figured out ourselves how it works. So, it was quite interesting.

We asked for a three-year license, and the price was quite good.

We have been a long-time user of Broadcom CA APM. In addition to Dynatrace, we tried Elastic and AppDynamic. 

Dynatrace gave us the license for around six months. We were quite impressed with it. It was very impressive, but unfortunately, due to financial reasons and the network management interface integration, the management decided to go with Cisco. We got a better deal with Cisco, and it was bundled with some of the other stuff that they were looking for, such as network monitoring, network management, etc. Our manager really wanted to see the network management interface integration, and it was available in AppDynamic, and that's why they went with it, but if it was for me, I would have gone with Dynatrace. So, we got a good deal with Cisco and went with AppDynamics. They've just bundled the whole solution and given it to us. We are standardizing on AppDynamic right now.

It is the best solution in the market. I can't believe the people classify it at the same level as the other leaders on Gartner Quadrant. It is way advanced than anything else. You can't find anything that is exactly like this.

I would rate it an eight out of 10 because it is just missing the network management interface integration. I would rate all other solutions that I've seen a six out of 10.

Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped. 

We've been using the solution since 2015. it's been about six years or so at this point.

No worries about that.

The solution can scale, however, if you have a large amount of infrastructure you will need to pay more. I find that if you start with just a small part (the critical part), you'll better understand why you need more of it and scaling will come naturally. It's not just about managing the servers and applications. It's about the user experience too.

I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should they arise. 

We are also familiar with IBM SOLUTIONS.

The solution is very easy to implement and easy to administer. It's not overly complex.

Our IT team is capable of handling any implementation our clients need.

What I try to say to my customer is that, okay, it's not so expensive, if you could see the return of investment you will get. However, in Brazil, we have some difficulties when it comes to showing these numbers to the customer (they don't have the actualized numbers). It might be better, in the current market to just try to sell it to IT instead of across departments. 

The pricing is quite high and many customers do not want to pay for it.

Dynatrace it has been our best APM Solution.

We are an IBM partner and are beginning to work with solutions such as Instana as well. We're also partners with Dynatrace.

In the last three years, we've started to grow our customers and have new use cases. I believe due to the movement towards digital transformation, we have more opportunities to show the benefits of a platform like Dynatrace.

We are using the private and public domain from Dynatrace, however, we have customers and major financial customers who prefer to use either private clouds or a private environment. We believe that it doesn't matter where they are. I'm happy with this model, as we could get faster results in two weeks when we are implementing Dynatrace to our customers. It's faster to implement on the cloud.

I'd rate the solution at a nine out of ten. We've been quite happy with its capabilities overall.

The solution is primarily used for user happiness monitoring. Basically, we look at how well we'll use it to run some arbitrary metrics over the website's behavior. I'm trying to understand how the user experience is going. Therefore, we're doing user experience monitoring. We're also using it for monitoring and listening, where we fire off specific test cases against that site with it. 

Typically, it does quite a lot. We can also do health monitoring of the actual service hosts, and servers, and dependencies.

Dynatrace provides us with the ability to actually map out the whole ecosystem and our websites and services that exist within it. You have that whole picture even though it's now a distributed network of products and things. We use Dynatrace to just monitor the health of that ecosystem and manage, and identify where the dependencies are. In doing that, we can also look at hotspot monitoring, so that we can determine bottlenecks within our system. We can use it to follow metrics to help us figure out how fast things should occur, to identify slowdowns of speed - or potential slowdowns - which can cause us to have those little mysterious bugs where suddenly the user experience drops out because something three or four levels down is not behaving itself.

Basically, it's a lot of use cases based on the user experience. There's lots of user monitoring. Lots of looking at where they're entering the sites from, where they're exiting the sites from. The behaviors can sometimes help us detect failures in our overall user experience. It's a lot of user experience management that's assisted via AI. We can use AI to develop, identify, establish, buy, and build trends so that we can look forward to purchasing requirements. Ideally, the AI will make it that we can identify where the system is going to fail in the future. We're still working on that side of things, but we're getting there.

The ability to play back individual user sessions is very helpful. I can look at what people actually do when they interact with our product when I use that website.

The solution has a lot of use cases based around the user experience that helps us make a better product.

The AI is great. In the future, we hope it will help us predict problems before they arise.

They provide a lot of quite useful training equipment for training materials for it. 

The initial setup is pretty straightforward.

The solution is very easy to manage.

You can set access fairly easily so users can see only parts that are relevant to their roles.

The solution is quite stable.

The product scales well.

Technical support has always been quick to respond. 

It does do nice dashboards.

Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible. That comes back to training and also having the information within the system presented well. Right now, quite a lot of time is spent learning the idioms of the system.

That said, they work very hard on taking the edge off it. However, the reality is that it will take time to learn. It does take time to come up to speed with this product. Most of the problems I've had are just a lack of familiarity with the product so far.

I haven't pushed it far enough to discover that my answers are not met by the product fully. I still need time to explore it before giving it a full review. 

I've personally been using the solution for about seven months or so. It's been less than a year so far.

The stability of the product is very good. It's rock-solid. there are no bugs or glitches. We haven't had any issues at all. 

The solution can scale quite well.

Basically, the way it works is you put in it, you put an agent into each of the deployments you're using it to monitor, and then it just gathers data. It doesn't really impact the operations of things. The majority of its work is actually done by the parent in the cloud.

We have one or two administrators and various people in the company have various levels of access. We have quite a fine-grained control over what people can see, however, at the same time, we can provide some useful information to them to know what they need so that they can know what they actually do need to know to do their jobs.

We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have been helpful and responsive. We're quite pleased with their capabilities so far. 

I wasn't actually involved in the deployment itself. It was a case of just coming in and seeing it was available for various use cases.

However, looking back, it's a relatively straightforward process. It's often as simple as installing an agent with your deployment, and it takes off from there. My understanding is the deployment was very seamless and quite quick.

There's definitely a maintenance contract with it. It's a case where you subscribe to it, and they provide regular updates. You've actually subscribed to a service and there's regular maintenance happening organically.

We got a lot of support from the vendor. There was a lot of ongoing support from the vendor at that time.

The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away.

I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.

App Dynamics is a product in a similar space. 

It compares well to other instrumentation tools such as Prometheus and Grafana.

We're a customer.

We tend to use the most up-to-date or stable version of the solution. 

I would recommend Dynatrace as an application performance management tool. It does its job quite well. I am able to see a wide range of the application I'm looking at, and what other applications it is interacting with. We do get quite a lot of information, which allows us to better understand what's going on. I would recommend exploring an IPM tool. I haven't used one of the IPM tools yet. 

I'd be interested to see how it handles a security event or security incident and event management. That is a bit of a gap for me at the moment. I'd love to know if it does that. There are other tools available, however, it is kind of nice to be able to sort of stop in one spot.  

I need to learn more about the tool. I was kind of running up against my limitations with the tool, rather than the limitations of the tool itself.

I'd rate it seven out of ten, simply due to the fact that I still need to explore it more. 

We use Dynatrace as an analytics and monitoring tool. It is on-premise at the moment. We're looking at using the cloud-based one in the next year or so. We're in the process of migrating over to the cloud-based one.

The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.

It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.

Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.

I have been using Dynatrace for the last six years.

Currently, we have around 2,000 to 3,000 users. It is very extensively used. We are covering all our production systems and major revenue systems with Dynatrace. It is our primary monitoring system.

Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support people. They can connect directly with your system and monitor it. They even tell you if something is wrong. It is the best support that I've ever had on any monitoring system. It is not just you monitoring it; it is them monitoring it as well at the same time.

Its installation is extremely easy. You just install an agent on the server. You can just follow the default installation. As long as you've got your system set up and your architecture set up to connect those agents into your Dynatrace cluster, everything is done within minutes.

I do it by myself. I'm a systems administrator. I take care of its deployment and maintenance. I build the system, and I connect the system to other systems. Any user who is trained on how to do it will also be able to do it.

Its price is quite high. Although it is worth it, it would be better if its price is reduced.

They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.

I would absolutely recommend this solution. There is no better product on the market. 

I love Dynatrace. I might be biased, but I would give it a nine out of ten.