Dynatrace Reviews

I primarily use the solution for mobile monitoring and service management. 

The monitoring is very good.

We like that the solution has the ability to drill down so that you can see your payload. 

The solution is ideal for large companies. 

I'm not sure if there are improvements needed. I don't work actively with it. I sit at the management level.

The solution is a bit pricey. As a result, you can't shift quite so easily, and you always are testing in production.

It's not the best solution for small-scale companies. 

I've been using the solution for five years.

The cost model for developers, et cetera, is too expensive. It's not very affordable for small companies. 

I am just a customer and an end-user.

I'm using the latest version of the solution. It updates regularly.

I'd rate the solution eight out of ten. I'd advise users to try it out. However, it's more for large-scale companies and not really the best for smaller organizations. 

We use Dynatrace for monitoring. It does have AI capabilities but the system needs more time to learn before we receive any benefit. 

When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use. 

I have been using this solution for six months. 

This is a stable solution. 

This is a scalable solution. 

We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support the solution and we haven't had support from Dynatrace in the past six months. 

Before Dynatrace, we were using Cisco AppDynamic.We changed to Dynatrace because Dynatrace is more popular and they have a good reputation in the market. 

The deployment process is better than with AppDynamic. It requires one, knowledgable agent to handle the set up.

We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours. 

I would advise others to fully explore Dynatrace because it is more expensive than other tools. It is important to educate yourself on the solution to fully understand if it is suitable for your business. Not understanding this upfront, could cost you more money in the long term. 

I would rate this solution a five out of ten. 

Regarding the use case for Dynatrace, currently, my company is working on a UK-based project in the telecom industry. I'm working as one of the leads on the Dynatrace side. The project has three vendors supporting it as it's a massive project.

My role in the project is installing new agents, giving support for any BAU issues that arise, and creating dashboards. My company works with different vendors, such as IBM and TCS. It's the vendors that support RUM (real user monitoring) and licensing. On the other hand, my company handles agent deployments and gives that over to the application team. Whenever there's an issue, I assist in finding out the root cause and fulfilling requests such as creating new dashboards, customizing dashboards, etc.

One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux.

For example, Dynatrace can do full-stack monitoring for a particular server if you use it on the Windows platform. Whatever application is running, you can monitor it thoroughly, even the services, processes, and environment.

I also find the minimal configuration and one-time deployment of Dynatrace valuable and that you can do both infrastructure monitoring and application monitoring on Dynatrace. You can also restrict the feature. For example, if you don't want to do infrastructure monitoring, you can limit that feature.

What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic.

Since I'm not using the latest version of Dynatrace, I cannot share what additional feature I'd like to see from the solution. I would need to use the latest version first to see if there's anything I'd like added to it.

I've been working with Dynatrace for the last three years, and I'm still using it.

Dynatrace is a very stable solution.

Dynatrace is a scalable solution.

My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with dashboard creation, or a log that needs clarification. I used to contact the vendor via email and create a request for the Dynatrace support team.

Support is good, but it needs a faster response, so I'd give it an eight out of ten.

Positive

I prefer Dynatrace over other APM solutions because it's the best in the market, except when compared to the visualizations in the Grafana dashboard. Dynatrace has a host-based deployment, so unlike other solutions that require you to create supporting files and packages based on the application and server, in Dynatrace, as long as the application runs on Windows or Linux, that's it. You don't need to gather files or do anything else. Other APM tools require you to select the application type, and then you need to download the right package. You need compatibility when you use other APM solutions, which is a big headache, unlike Dynatrace, so I like Dynatrace better.

Dynatrace is easy to deploy. It won't take more than two minutes to deploy one agent, but getting approval, summarizing the changes, and the change request concerning the service ticket getting approved is what's taking longer.

I deployed Dynatrace, so it was an in-house deployment.

A different team handles the licensing for Dynatrace.

I evaluated Grafana and Broadcom DX APM.

I'm working with Dynatrace. I'm using an older version of the solution.

Within the company, eight people use Dynatrace.

The solution is straightforward to maintain.

Even if I have three and a half years of experience with Dynatrace and a total of eleven years of experience with other APM solutions, my only advice to new users or anyone looking into implementing Dynatrace is that it's a good tool. However, I still need to dig deeper into the solution to give more advice.

My rating for Dynatrace is ten out of ten.

We are a solution provider and this is one of the products that we implement for our clients. We use Dynatrace both on-premises and in the cloud. Our use cases involve monitoring application performance. We are also able to see how the underlying infrastructure is performing.

This monitoring capability gives us the ability to measure the end-user experience.

We have other use cases, as well, but this is a summary of what we do with it.

There are several features that we find very valuable.

The setup is automated, so you don't have to do any configuration. There is very little manual intervention required.

Once it captures the data, it is able to dynamically analyze the packets and determine a probable route. This is a feature that we use very heavily.

Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to monitoring things automatically then it would be a fantastic feature to add.

Some of the results that we were being given by the AI engine were not a proper output based on what the data input was.

These days, we are seeing that AIOps is becoming more predominant. As such, I would like to see more of the features in Dynatrace, expanding it from a purely monitoring solution into a full-fledged AIOps solution.

I have been working with Dynatrace for approximately nine years.

With respect to stability, this is not a system that gives users access to the low level. Rather, they interact with the agents. That said, we have had some stability issues with a number of our agent deployments for our customers. One example is that the AI engine was not giving the proper output, based on what the input was.

This is a scalable product but you ought to have multiple instances to scale it.

We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of five.

We have not had to contact support for applications that use simple technology, like Java. However, when it is a complex system such as an ERP or a cloud-based application, sometimes the integration requires that we create specific plugins to capture the data. These are the types of things that we have worked with technical support to resolve.

We have worked with various competitors' tools. Some of these are AppDynamics, New Relic, Datadog, Splunk, and others. There are a lot of other tools on the market.

Nowadays, we are working with a lot of different customers and our preference is to implement Dynatrace over the other solutions. The three main reasons for this are the features in general, the ease of implementation, and specifically for the AI capabilities.

The initial setup is straightforward, although it depends on whether the application enrollment is heterogeneous or complex. The initial planning can take some time but the actual installation and setup is not a big process.

The number of staff required for deployment depends on how many applications we're going to configure. If it's only a few applications then you don't need many people. However, if a customer tells us they have a hundred applications that need to be installed in a month's time then obviously, we need more people to help with the deployment.

As product integrators, we deploy this product with our in-house team. We have a good set of people who are trained and certified in Dynatrace.

Over the time that I have used this product, I have worked with several versions. I am now working on the latest one.

The advice that I typically give to my clients is that you shouldn't think that it will do everything. In order to implement it properly, we need to clearly understand what are your specific use cases are, and then work on those.

Use cases can be related to an environment, a technology, or a platform. If it's a cloud-native service, for example, then you won't be able to use Dynatrace because it can't even be installed. You won't get anything out of that. This is an example of how it is not suitable for every situation. The feasibility depends on what you want to use cases are.

I would rate this solution an eight out of ten.

Dynatrace does application and platform diagnostics and monitoring and user experience management. Typically, in our region, we are seeing a lack of deep application platform management tools because most of the customers in our region don't use those tools.

We are using Dynatrace Managed and Dynatrace SaaS. It is the new Dynatrace. They had a legacy product called AppMon, but nobody is using that now.

Our customers mostly have on-prem deployments. In terms of the version, I always use its latest version.

The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

I have been using this solution for five years.  I'm a certified professional for Dynatrace, and I work for a Dynatrace partner in Europe.

Its stability is awesome and perfect. It is much better than the competitors that we have evaluated.

Its scalability is awesome. It is really easy to scale in any direction. For SaaS, you don't have to think about scalability, and for on-prem, it is very easy.

It is mostly on-prem, and we have the largest US companies as our customers. The largest deployment has 200 to 300 users. They are not concurrent users.

Their support is awesome. I get valuable answers from their support for all my tickets.

I mainly have experience with IBM products. We stopped partnering with IBM because it was not suitable for this market. IBM is ten years behind Dynatrace. You can't compare them.

Its deployment is really easy. It is one of the most easily deployed monitoring products.

Its maintenance is minimal. I worked with competitive products for more than 15 years. So, I can compare them. With Dynatrace, one agent is required. From time to time, there are issues that are typically very specific to the monitored environment. We have customers who have been using all the updates of all the agents for five years, and they have had no issues. Typically, when we have an issue in one of our environments, it is tied to the monitored application platform. We had no issues with Dynatrace.

Its licensing is complicated or not transparent.

I would definitely give it a nine out of 10.

We use the solution in server monitoring, application monitoring, and roam and synthetic monitoring. We have 1,000 Dynatrace users in our organization.

The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.

Dynatrace would be closer to a perfect tool if it could bring an interface similar to a standard for metrics like Prometheus and Grafana, New Relic, and Datadog, and the way they present these panels. It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic because the data is there in Dynatrace. Dynatrace collects all the information but some companies consider integrating, for instance, Dynatrace metrics with Grafana.

I've been using this solution for more than one year. It's a SaaS solution, and it's deployed on a private cloud.

Support is okay but could be better and faster. The documentation for the tool could be better. The documentation with Elastic and Datadog is more detailed.

Initial setup is simple but it depends. In the server monitoring, it's only install and discovery. That is very quick. To install with a cloud like OpenShift, it requires some Sandcastle configuration about tokens and operators, but with old data, it's fast.

Two people were required for deployment.

I have a little experience with Datadog, but it doesn't have the power to discover with some libraries like Dynatrace. With Dynatrace, you can discover all libraries and technologies that exist on the market today. With Datadog, that's not 100% the case. Datadog is a very good product but it works differently. Datadog has machine learning, too, but not in all discovery options of SQL and in all layers of our monitoring like infrastructure, service, process, and applications—like Dynatrace. With Dynatrace, 100% of all options are included in your machine learning, in your AI.

For development, Datadog is a little more friendly to your front end and development teams. There are some areas, particularly the Apdex of Datadog, that are more understandable for the development teams. Dynatrace is a little more difficult to understand for development teams. It requires some more learning.

The APM feature in Datadog is easier to understand. It works manually, like New Relic, Grafana, or Elastic. That's more understandable for software development teams.

I tested New Relic between 2019 and 2020. Like Datadog, I tested and did proof of concept for New Relic in about one month. New Relic is strong and the APM is easier for teams of dev to write. The scope of New Relic is like Datadog. It doesn't cover all technologies and all libraries and just works efficiently with all items of applications for work with QA and dev.

I have not tested the integration of New Relic. I know some colleagues that integrated between the tools for the infrastructure coverage in Datadog and the APM coverage in New Relic.

I would rate this solution a 9 out of 10. It's not a 10 because there are some little things that could be enhanced. Otherwise, the product is great.

The solution is primarily used for user happiness monitoring. Basically, we look at how well we'll use it to run some arbitrary metrics over the website's behavior. I'm trying to understand how the user experience is going. Therefore, we're doing user experience monitoring. We're also using it for monitoring and listening, where we fire off specific test cases against that site with it. 

Typically, it does quite a lot. We can also do health monitoring of the actual service hosts, and servers, and dependencies.

Dynatrace provides us with the ability to actually map out the whole ecosystem and our websites and services that exist within it. You have that whole picture even though it's now a distributed network of products and things. We use Dynatrace to just monitor the health of that ecosystem and manage, and identify where the dependencies are. In doing that, we can also look at hotspot monitoring, so that we can determine bottlenecks within our system. We can use it to follow metrics to help us figure out how fast things should occur, to identify slowdowns of speed - or potential slowdowns - which can cause us to have those little mysterious bugs where suddenly the user experience drops out because something three or four levels down is not behaving itself.

Basically, it's a lot of use cases based on the user experience. There's lots of user monitoring. Lots of looking at where they're entering the sites from, where they're exiting the sites from. The behaviors can sometimes help us detect failures in our overall user experience. It's a lot of user experience management that's assisted via AI. We can use AI to develop, identify, establish, buy, and build trends so that we can look forward to purchasing requirements. Ideally, the AI will make it that we can identify where the system is going to fail in the future. We're still working on that side of things, but we're getting there.

The ability to play back individual user sessions is very helpful. I can look at what people actually do when they interact with our product when I use that website.

The solution has a lot of use cases based around the user experience that helps us make a better product.

The AI is great. In the future, we hope it will help us predict problems before they arise.

They provide a lot of quite useful training equipment for training materials for it. 

The initial setup is pretty straightforward.

The solution is very easy to manage.

You can set access fairly easily so users can see only parts that are relevant to their roles.

The solution is quite stable.

The product scales well.

Technical support has always been quick to respond. 

It does do nice dashboards.

Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible. That comes back to training and also having the information within the system presented well. Right now, quite a lot of time is spent learning the idioms of the system.

That said, they work very hard on taking the edge off it. However, the reality is that it will take time to learn. It does take time to come up to speed with this product. Most of the problems I've had are just a lack of familiarity with the product so far.

I haven't pushed it far enough to discover that my answers are not met by the product fully. I still need time to explore it before giving it a full review. 

I've personally been using the solution for about seven months or so. It's been less than a year so far.

The stability of the product is very good. It's rock-solid. there are no bugs or glitches. We haven't had any issues at all. 

The solution can scale quite well.

Basically, the way it works is you put in it, you put an agent into each of the deployments you're using it to monitor, and then it just gathers data. It doesn't really impact the operations of things. The majority of its work is actually done by the parent in the cloud.

We have one or two administrators and various people in the company have various levels of access. We have quite a fine-grained control over what people can see, however, at the same time, we can provide some useful information to them to know what they need so that they can know what they actually do need to know to do their jobs.

We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have been helpful and responsive. We're quite pleased with their capabilities so far. 

I wasn't actually involved in the deployment itself. It was a case of just coming in and seeing it was available for various use cases.

However, looking back, it's a relatively straightforward process. It's often as simple as installing an agent with your deployment, and it takes off from there. My understanding is the deployment was very seamless and quite quick.

There's definitely a maintenance contract with it. It's a case where you subscribe to it, and they provide regular updates. You've actually subscribed to a service and there's regular maintenance happening organically.

We got a lot of support from the vendor. There was a lot of ongoing support from the vendor at that time.

The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away.

I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.

App Dynamics is a product in a similar space. 

It compares well to other instrumentation tools such as Prometheus and Grafana.

We're a customer.

We tend to use the most up-to-date or stable version of the solution. 

I would recommend Dynatrace as an application performance management tool. It does its job quite well. I am able to see a wide range of the application I'm looking at, and what other applications it is interacting with. We do get quite a lot of information, which allows us to better understand what's going on. I would recommend exploring an IPM tool. I haven't used one of the IPM tools yet. 

I'd be interested to see how it handles a security event or security incident and event management. That is a bit of a gap for me at the moment. I'd love to know if it does that. There are other tools available, however, it is kind of nice to be able to sort of stop in one spot.  

I need to learn more about the tool. I was kind of running up against my limitations with the tool, rather than the limitations of the tool itself.

I'd rate it seven out of ten, simply due to the fact that I still need to explore it more. 

We use Dynatrace as an analytics and monitoring tool. It is on-premise at the moment. We're looking at using the cloud-based one in the next year or so. We're in the process of migrating over to the cloud-based one.

The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.

It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.

Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.

I have been using Dynatrace for the last six years.

Currently, we have around 2,000 to 3,000 users. It is very extensively used. We are covering all our production systems and major revenue systems with Dynatrace. It is our primary monitoring system.

Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support people. They can connect directly with your system and monitor it. They even tell you if something is wrong. It is the best support that I've ever had on any monitoring system. It is not just you monitoring it; it is them monitoring it as well at the same time.

Its installation is extremely easy. You just install an agent on the server. You can just follow the default installation. As long as you've got your system set up and your architecture set up to connect those agents into your Dynatrace cluster, everything is done within minutes.

I do it by myself. I'm a systems administrator. I take care of its deployment and maintenance. I build the system, and I connect the system to other systems. Any user who is trained on how to do it will also be able to do it.

Its price is quite high. Although it is worth it, it would be better if its price is reduced.

They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.

I would absolutely recommend this solution. There is no better product on the market. 

I love Dynatrace. I might be biased, but I would give it a nine out of ten.