Dynatrace Reviews

The company uses it for a lot of things. Obviously, we're using it mostly for application monitoring, and that covers both application performance and availability. We're using it for checking how things are performing and making sure that they're running and running properly and there aren't errors or issues. That would be the main thing. 

We're also using it to monitor servers, do some infrastructure monitoring, make sure there're enough servers are running and that they've got available disc space for monitoring CPU and memory, et cetera. 

The solution is stable. 

I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot. 

The installation process is straightforward.

They're generally going in the right direction and they're quite responsive to feedback. You can vote on features and whatnot. If enough people vote for a feature, they'll get it put in. 

The solution could be more seamless. The user interface could be better and they could offer more integration. 

We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment. 

How long I've used the product depends on which version you would classify as the product. The current one, under this name, has only been out maybe three or four years. However, I also used the older version before that, and that was something called AppMon. Therefore, I've used it for a while at this point. 

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

I can't really comment on the scalability as we're in a relatively small environment. We don't have a massive number of servers on-site. I am aware of people that run it in massive environments, however, I can't make a comment on what it's like as our site is fairly small.

We might have ten or so active users. 

Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.

Before Dynatrace there was another Dynatrace product called AppMon. Before that, we used to use the company's own solution.  

The initial setup is easy and pretty straightforward. It's not overly complex. 

The main issue is that, due to the fact that it covers so much space, the navigation can be long-winded. It can take a lot of clicks to get into where you want to go, however, it's covering a lot of information.

On the site that I'm on, on the Dynatrace site, there's really just me that's doing the technical side of Dynatrace. I'm the one that's keeping Dynatrace itself running and whatnot. That said, even in bigger environments, there's probably only one or two people that are looking after Dynatrace itself. It's really solid in that regard. 

I don't really get involved in the commercial side of things and therefore cannot speak to the aspect of licensing, such as pricing. We might be on a three-year contract that gets renewed.

While my organization is a reseller of Dynatrace, I actually also work on it myself. 

While the deployment model that we're using is on-premises, there is a cloud-based version of it as well.

We're always using the latest version of the solution. It gets updated automatically, and therefore it's pretty much the latest version.

I'd rate the solution at an eight out of ten overall.

I would recommend Dynatrace to others who are looking into implementing it.

We use Dynatrace for application monitoring in production and we use it in Huawei testing sites for analyzing the performance.

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features.

If the installation was improved, that would be helpful.

I have been using Dynatrace for three years.

We are always using the latest version.

There have been some issues with the stability of Dynatrace. It doesn't work in all cases. There are seven different applications being monitored and there was an issue with one of them.

In my experience, Dynatrace is scalable.

We have 100 users in our organization.

I have contacted technical support. Unfortunately, it took quite a while.

The technical support could be faster.

I have only installed the basics. I know that it is easier than it was in the past, but it hasn't been that great.

I completed the installation myself.

We have one dedicated person to deploy and maintain this solution.

It's expensive. It could be cheaper.

I don't have all of the contract details, but I believe that it is a continuous license.

I would recommend it to large enterprise companies. It may be too expensive for smaller businesses.

I would rate Dynatrace a nine out of ten.

We have quite a big application that is used by almost every single person living in this country. This application is quite mission-critical. So, it was very important to detect problems as soon as they appear anywhere in the application. Dynatrace was able to show us the problems immediately without even knowing the application, code, etc. It showed us all the problems, and we have been able to present reports and solve problems very quickly.

The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.

It required minimal setting, and after we deployed a couple of agents, the very next day, we had the full picture of the internals of the application, and all the problems were visible straight away to us. There was no need to go and search and do a couple of things. It was quite impressive.

When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.

We used Dynatrace almost six months ago. It was the latest version at that time.

It is extremely reliable.

We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there was any problem, we would shut it down, and the next day, when you try to figure it out, it would have got resolved by itself. That was quite impressive. So, we didn't have to call technical support at all.

There is absolutely no configuration that you need from any technical person. Our engineers are very junior, and they don't really know how to configure an agent or play with the configuration file. They're not familiar with that. We just deployed the agents, and these agents went and detected which is the application server, where are the logs, and what are the processes. 

We approached them and told them we want to try it. They were very cooperative. They sent us a link to download the software and the license. We did everything ourselves. They just came to do a quick onsite demo of how things work, but we had already figured out ourselves how it works. So, it was quite interesting.

We asked for a three-year license, and the price was quite good.

We have been a long-time user of Broadcom CA APM. In addition to Dynatrace, we tried Elastic and AppDynamic. 

Dynatrace gave us the license for around six months. We were quite impressed with it. It was very impressive, but unfortunately, due to financial reasons and the network management interface integration, the management decided to go with Cisco. We got a better deal with Cisco, and it was bundled with some of the other stuff that they were looking for, such as network monitoring, network management, etc. Our manager really wanted to see the network management interface integration, and it was available in AppDynamic, and that's why they went with it, but if it was for me, I would have gone with Dynatrace. So, we got a good deal with Cisco and went with AppDynamics. They've just bundled the whole solution and given it to us. We are standardizing on AppDynamic right now.

It is the best solution in the market. I can't believe the people classify it at the same level as the other leaders on Gartner Quadrant. It is way advanced than anything else. You can't find anything that is exactly like this.

I would rate it an eight out of 10 because it is just missing the network management interface integration. I would rate all other solutions that I've seen a six out of 10.

Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped. 

We've been using the solution since 2015. it's been about six years or so at this point.

No worries about that.

The solution can scale, however, if you have a large amount of infrastructure you will need to pay more. I find that if you start with just a small part (the critical part), you'll better understand why you need more of it and scaling will come naturally. It's not just about managing the servers and applications. It's about the user experience too.

I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should they arise. 

We are also familiar with IBM SOLUTIONS.

The solution is very easy to implement and easy to administer. It's not overly complex.

Our IT team is capable of handling any implementation our clients need.

What I try to say to my customer is that, okay, it's not so expensive, if you could see the return of investment you will get. However, in Brazil, we have some difficulties when it comes to showing these numbers to the customer (they don't have the actualized numbers). It might be better, in the current market to just try to sell it to IT instead of across departments. 

The pricing is quite high and many customers do not want to pay for it.

Dynatrace it has been our best APM Solution.

We are an IBM partner and are beginning to work with solutions such as Instana as well. We're also partners with Dynatrace.

In the last three years, we've started to grow our customers and have new use cases. I believe due to the movement towards digital transformation, we have more opportunities to show the benefits of a platform like Dynatrace.

We are using the private and public domain from Dynatrace, however, we have customers and major financial customers who prefer to use either private clouds or a private environment. We believe that it doesn't matter where they are. I'm happy with this model, as we could get faster results in two weeks when we are implementing Dynatrace to our customers. It's faster to implement on the cloud.

I'd rate the solution at a nine out of ten. We've been quite happy with its capabilities overall.

The solution is primarily used for user happiness monitoring. Basically, we look at how well we'll use it to run some arbitrary metrics over the website's behavior. I'm trying to understand how the user experience is going. Therefore, we're doing user experience monitoring. We're also using it for monitoring and listening, where we fire off specific test cases against that site with it. 

Typically, it does quite a lot. We can also do health monitoring of the actual service hosts, and servers, and dependencies.

Dynatrace provides us with the ability to actually map out the whole ecosystem and our websites and services that exist within it. You have that whole picture even though it's now a distributed network of products and things. We use Dynatrace to just monitor the health of that ecosystem and manage, and identify where the dependencies are. In doing that, we can also look at hotspot monitoring, so that we can determine bottlenecks within our system. We can use it to follow metrics to help us figure out how fast things should occur, to identify slowdowns of speed - or potential slowdowns - which can cause us to have those little mysterious bugs where suddenly the user experience drops out because something three or four levels down is not behaving itself.

Basically, it's a lot of use cases based on the user experience. There's lots of user monitoring. Lots of looking at where they're entering the sites from, where they're exiting the sites from. The behaviors can sometimes help us detect failures in our overall user experience. It's a lot of user experience management that's assisted via AI. We can use AI to develop, identify, establish, buy, and build trends so that we can look forward to purchasing requirements. Ideally, the AI will make it that we can identify where the system is going to fail in the future. We're still working on that side of things, but we're getting there.

The ability to play back individual user sessions is very helpful. I can look at what people actually do when they interact with our product when I use that website.

The solution has a lot of use cases based around the user experience that helps us make a better product.

The AI is great. In the future, we hope it will help us predict problems before they arise.

They provide a lot of quite useful training equipment for training materials for it. 

The initial setup is pretty straightforward.

The solution is very easy to manage.

You can set access fairly easily so users can see only parts that are relevant to their roles.

The solution is quite stable.

The product scales well.

Technical support has always been quick to respond. 

It does do nice dashboards.

Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible. That comes back to training and also having the information within the system presented well. Right now, quite a lot of time is spent learning the idioms of the system.

That said, they work very hard on taking the edge off it. However, the reality is that it will take time to learn. It does take time to come up to speed with this product. Most of the problems I've had are just a lack of familiarity with the product so far.

I haven't pushed it far enough to discover that my answers are not met by the product fully. I still need time to explore it before giving it a full review. 

I've personally been using the solution for about seven months or so. It's been less than a year so far.

The stability of the product is very good. It's rock-solid. there are no bugs or glitches. We haven't had any issues at all. 

The solution can scale quite well.

Basically, the way it works is you put in it, you put an agent into each of the deployments you're using it to monitor, and then it just gathers data. It doesn't really impact the operations of things. The majority of its work is actually done by the parent in the cloud.

We have one or two administrators and various people in the company have various levels of access. We have quite a fine-grained control over what people can see, however, at the same time, we can provide some useful information to them to know what they need so that they can know what they actually do need to know to do their jobs.

We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have been helpful and responsive. We're quite pleased with their capabilities so far. 

I wasn't actually involved in the deployment itself. It was a case of just coming in and seeing it was available for various use cases.

However, looking back, it's a relatively straightforward process. It's often as simple as installing an agent with your deployment, and it takes off from there. My understanding is the deployment was very seamless and quite quick.

There's definitely a maintenance contract with it. It's a case where you subscribe to it, and they provide regular updates. You've actually subscribed to a service and there's regular maintenance happening organically.

We got a lot of support from the vendor. There was a lot of ongoing support from the vendor at that time.

The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away.

I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.

App Dynamics is a product in a similar space. 

It compares well to other instrumentation tools such as Prometheus and Grafana.

We're a customer.

We tend to use the most up-to-date or stable version of the solution. 

I would recommend Dynatrace as an application performance management tool. It does its job quite well. I am able to see a wide range of the application I'm looking at, and what other applications it is interacting with. We do get quite a lot of information, which allows us to better understand what's going on. I would recommend exploring an IPM tool. I haven't used one of the IPM tools yet. 

I'd be interested to see how it handles a security event or security incident and event management. That is a bit of a gap for me at the moment. I'd love to know if it does that. There are other tools available, however, it is kind of nice to be able to sort of stop in one spot.  

I need to learn more about the tool. I was kind of running up against my limitations with the tool, rather than the limitations of the tool itself.

I'd rate it seven out of ten, simply due to the fact that I still need to explore it more. 

We use this solution for our customers. Our customers are enterprise companies. We have several customers who are in automotive, finance and telecommunications which is the biggest one.

I like the full-stack agents, the OneAgent, and the futures dynamic.

It is using a Kubernetes container-base.

It is quite easy for our consultants to set up, even with it taking two or three days for an on-premises installation.

Moving from a traditional filo functional APM to an integrated One stack agent is an area that needs improvement. They have simplified the installation process, the integrated monitoring, and the correlations.

The downside is that it is very expensive in terms of the price range.

I would like to see income monitoring for the servers and infrastructure monitoring.

The full-stack agent only covers the infrastructure monitoring, but the fields do not cover network monitoring. Once they have network monitoring, with full-stack capabilities, it will be complete.

I have been working closely with this solution for approximately a year.

Technical support is good. They provide a webchat that responds almost immediately.

In terms of ticketing, with a formal inquiry, they do not have any severities for immediate support, even though it is promised by them to respond within four hours.

With their web chat support, you can ask several questions or inquiries and get information immediately.

We are also working with IBM.

We have several products. We used to have CA APM, we also work with SolarWind APM, eG Innovations APM, and System Center (SCOMs) APM.

That is the product range that we used to work intensively. 

We prefer Dynatrace.

The initial setup is quite easy. 

We have had several deployments that have been fast and on-premises. After the setup, it can almost be immediately used. 

The on-premises version can take up to three days.

It's an Open-Source platform.

The price range is quite high. It's the highest compared to the other top APM products that are available. 

They only deliver on a subscription model.

Dynatrace is a good product. Some of the things to be considered in Dynatrace are compatibility, support in terms of new technologies, and there are many features that are good in Dynatrace.

They have a good AI correlation but it still requires humans to interpret the data and follow up with the advice of the root cause analysis.

I would rate Dynatrace a nine out of ten.

I am using the solution for application monitor to identify performance and other information about applications that are running.

I have found the solution has a wide range of tools able to monitor applications thoroughly, highly functional, and is very easy to use.

The solution could improve on integration, cloud services, and making the configuration less difficult.

In a future release, I would like to see better management reports on the dashboard.

I have been using the solution for approximately three years.

The company that I work for is a large organization using the solution.

The technical support is good.

The initial setup is straightforward, it took approximately 12 hours.

We have a team of five that does the maintenance and deployment of the solution.

The price of the solution is expensive.

I recommend this solution to others.

I rate Dynatrace a nine out of ten.

Our network and security managers used this solution. They had many problems with it because of the injection. 

If you look in the APM sector, it is a very nice package to install. It's very easy to install. It's also locked up. You can not do a lot of things yourself.

We were planning to use it to assess things from Jira, but after we installed Dynatrace, Jira was not working anymore because of the injections that were put in Jira — we could not integrate with Jira.

The flexibility when it comes to integrating with other tools is very low.

We have not used it for a long time. We had problems with it so we used it for about six months and then we decided to throw it out the door.

It's both scalable and stable. We've never had an issue.

There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years in the IT industry. I missed in-depth knowledge of audit tools. They know Dynatrace very well, but when it comes to solving problems, for example, in PeopleSoft, they don't know anything about PeopleSoft — that's what's causing the problem in my opinion. You need to know the tools to able to resolve the problems.

Yes, we had IBM Tivoli in place. We still use Tivoli — they were running at the same time. We wanted to compare the results from both tools.

APM is nice for application performance, but there are a lot more problems you need to resolve. You need a helicopter overview of the total environment. That's what we were missing from Dynatrace.

We stayed with the IBM solution (Netcool) but combined it with Riverbed. Netcool is a new tool that can do everything.

The initial setup was very straightforward.

We implemented it ourselves.

The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.

If you're not working within real big enterprise environments, then it's a nice tool to implement; however, if you have a huge assignment enterprise, then I think Dynatrace is not suitable and would be expensive.

Overall, on a scale from one to ten, I would give this solution a rating of six.

The solution is amazing, it does well when you need to use it.

The dashboard could improve. The graphs available should have more features such as the ability to do data comparisons.

I rate Dynatrace a ten out of ten.

Analysis, PurePath comparison, database hotspots, user experience monitoring, agent overview, incident management, building charts/dashboards, business transactions, etc.

Dynatrace helped us with root cause analysis of poor performing components of our applications. 

With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too. 

The product allows us to build preferred/customized business transactions to track complex transactions. UEM (User Experience Monitoring) agents track user experience on webRequests. The advantage is that Dynatrace correlates the measures on the devices with those on the backend servers, giving us an end-to-end view of transactions, from the user's phone deep into the backend servers.

• PurePath and PureStack Technologies
• UEM
• Drill down to root cause analysis
• Deep insight into code, measures, and methods

RFAs submitted via the forum need to be answered or resolved quickly. This truly helps improve the product to the greatest degree.

Three to five years.