Dynatrace Reviews

We are in IT services. We implement and provide support to our clients.

They have a feature that allows you to monitor the user, and we are able to create a VIP customer.

Normally when you are doing application monitoring, you are only trying to look for the high priority applications. The reality is if you are a CIO or have a CEO or another C executive who is trying to use an application, even though it's not a high priority from the perspective of the overall organization, being a VIP user, whatever we are trying to do with the non-critical application also becomes a critical activity.

It needs to be more user-friendly.

They could have a better user interface, better automation, better support for cloud-based, and SaaS applications.

Nowadays, everybody is going to SaaS or the Cloud. 

Historically these products started on-premises, but now obviously they start with a data center.

Dynatrace is evolving but it has a bit of catching up to do.

We have been familiar with Dynatrace for approximately a year. One of our clients is using this solution.

Technical support is fine. We have not had any issues.

We have also worked with AppDynamics.

I think that the price is reasonable.

As IT service providers, we are always looking to explore other solutions that may be suitable for our clients, that might be better than Dynatrace.

I would rate Dynatrace a seven out of ten.

We primarily use the solution to monitor business activity, transactions, and root cause analysis.

The metrics that it can capture and identify, based on the positions that have been defined help us speed launch time.

The single agent is the most valuable aspect of the solution. It's great due to the fact that you're not capturing the data.

The solution has great machine learning and artificial intelligence.

Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings.

The solution can scale.

The product is stable.

I don't believe the solution is missing any features per se.

The pricing of the solution should be improved. It's on the high-end of cost if you compare it to other options.

It's not really user friendly. You need to go through a certain type of training. 

The solution needs to offer KPIs so that we can read data and develop customized reports.

We've been using the solution for about six months at this point. 

The stability is quite good. It's pretty advanced in comparison to what else is on the market. It's quite reliable. There aren't bugs or glitches. It doesn't crash or freeze.

The solution is pretty scalable. It's flexible. A company can scale fairly easily if they want to.

We have a small number of people on the solution currently. They are mostly application architects or developers. We are using it only as a POC right now in a particular business area.

The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with the level of service provided. I'd rate them a nine out of ten so far.

We were using a different solution and the price was more reasonable. However, it was not as user-friendly and it didn't really have good features. We were looking for a product with better features and we're hoping this solution will provide that.

The initial setup isn't too straightforward. It's rather complex.

The solution is rather expensive. There are less expensive options.

We're just a customer.

Only a few of us are using the solution. We're currently evaluating the solution.

I believe we are using the latest version of the solution.

Aside from the pricing, which is quite high, I would recommend the solution.

I'd rate the solution nine out of ten.

We use this solution for our customers for a wide range of tasks and for application optimization and such. It can be used in a performance test environment where developers run a new release to check they're headed in the right direction. I'm a senior analyst programmer and we are resellers of Dynatrace. 

This solution is very powerful for the end user. It's a valuable solution but because of the cost, we try to explain this to our customers that they are not only buying a monitoring tool. Dynatrace offers a really important approach because the tool is able to monitor a lot of different features. 

I think that they have to make improvements to the product, particularly with regard to the infrastructure monitoring which is not yet complete. Although it's very powerful for application and end user monitoring, the infrastructure needs to be significantly stronger. Configuration is also not so simple and that could be improved. 

This is an expensive solution which makes it difficult to sell to customers. Even though the features are good, the price is too high. At the moment, we are able to sell the product, but only to really big companies. It's quite difficult to sell to a mid-size company. 

I've been working with this solution since 2007. 

The product is stable, they generally provide an automatic update on the tool every couple of weeks although we tend to test and then do a manual upgrade. There have been a few issues but the support is really quick to solve problems.

The technical support is very good and they have a live chat. You can open the chat from the product and check any issues. They are highly skilled. Sometimes the issues are more complex but even then they deal with it professionally. 

I have some experience with APM Elasticsearch. It has a module that you can activate and then make an analysis. I also know some of the other tools but they don't compete well with Dynatrace. 

The initial setup has improved over the years and is now quite straightforward. There's a lot of work involved to customize the entire environment.

Anyone looking to implement this tool needs to take a 360 degree approach. If you take that approach then everything will be easier because you can see all the stakeholders and the value that the tool can give. If you approach it from only one angle, such as from the developer or operations perspective, then it would be very difficult to get an idea of all the features that the products has. This tool is very complete, but the price can become a bottleneck for some.

I would rate this solution an eight out of 10. 

We use the product in application monitoring. 

The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real. 

Dynatrace needs to improve its configuration. 

I have been working with the product for two years. 

I rate the tool's scalability a ten out of ten. 

The tool's support is hard to reach. 

Neutral

I rate the product's deployment a ten out of ten. The installation and deployment process is brief, but configuring the entire environment, including the agent server and enterprise configuration, is more complex and time-consuming.

Our clients are enterprise businesses. Dynatrace's integration capabilities are good. I rate it a ten out of ten. 

We are using Dynatrace for application monitoring, elastic search, and problem analytics. 

The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it.

There needs to be a better understanding of deep monitoring and complex investigations. Having better documentation would help.

I have been using Dynatrace for approximately two weeks.

Dynatrace is stable.

I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I received a quick response.

I rate the support from Dynatrace a five out of five.

 The initial setup was difficult.

The company that implemented the solution did not finalize the configuration properly. The solution was not monitoring everything that we wanted it to.

The amount of people needed to maintain the solution depends on the size of the environment. However, at a minimum, I would suggest two people would be suited.

I rate Dynatrace a ten out of ten.

My primary use case is application performance monitoring.

The move valuable feature is the AI engine, which is amazing.

The reporting could be better.

I have been using Dynatrace for around three years.

Dynatrace is very stable.

This solution is definitely scalable.

I've had no issues with technical support.

It was very, very, very easy to set up.

The pricing is not bad, but it could be better.

Dynatrace is best-suited for large enterprises. I would advise those looking into implementing this solution to do the training because it's not easy to understand without it. I would give Dynatrace a score of nine out of ten.

We use this solution for our customers. Our customers are enterprise companies. We have several customers who are in automotive, finance and telecommunications which is the biggest one.

I like the full-stack agents, the OneAgent, and the futures dynamic.

It is using a Kubernetes container-base.

It is quite easy for our consultants to set up, even with it taking two or three days for an on-premises installation.

Moving from a traditional filo functional APM to an integrated One stack agent is an area that needs improvement. They have simplified the installation process, the integrated monitoring, and the correlations.

The downside is that it is very expensive in terms of the price range.

I would like to see income monitoring for the servers and infrastructure monitoring.

The full-stack agent only covers the infrastructure monitoring, but the fields do not cover network monitoring. Once they have network monitoring, with full-stack capabilities, it will be complete.

I have been working closely with this solution for approximately a year.

Technical support is good. They provide a webchat that responds almost immediately.

In terms of ticketing, with a formal inquiry, they do not have any severities for immediate support, even though it is promised by them to respond within four hours.

With their web chat support, you can ask several questions or inquiries and get information immediately.

We are also working with IBM.

We have several products. We used to have CA APM, we also work with SolarWind APM, eG Innovations APM, and System Center (SCOMs) APM.

That is the product range that we used to work intensively. 

We prefer Dynatrace.

The initial setup is quite easy. 

We have had several deployments that have been fast and on-premises. After the setup, it can almost be immediately used. 

The on-premises version can take up to three days.

It's an Open-Source platform.

The price range is quite high. It's the highest compared to the other top APM products that are available. 

They only deliver on a subscription model.

Dynatrace is a good product. Some of the things to be considered in Dynatrace are compatibility, support in terms of new technologies, and there are many features that are good in Dynatrace.

They have a good AI correlation but it still requires humans to interpret the data and follow up with the advice of the root cause analysis.

I would rate Dynatrace a nine out of ten.

I am using the solution for application monitor to identify performance and other information about applications that are running.

I have found the solution has a wide range of tools able to monitor applications thoroughly, highly functional, and is very easy to use.

The solution could improve on integration, cloud services, and making the configuration less difficult.

In a future release, I would like to see better management reports on the dashboard.

I have been using the solution for approximately three years.

The company that I work for is a large organization using the solution.

The technical support is good.

The initial setup is straightforward, it took approximately 12 hours.

We have a team of five that does the maintenance and deployment of the solution.

The price of the solution is expensive.

I recommend this solution to others.

I rate Dynatrace a nine out of ten.