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Real User
Provides continuous monitoring for auditing and troubleshooting
Pros and Cons
  • "The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management)."
  • "I would like to see dashboards included, and maybe more possibilities in terms of customization."

What is our primary use case?

We use this solution for continuous monitoring in our customers' environments, auditing, and troubleshooting.

How has it helped my organization?

This is an easy to use solution and our customers like it.

What is most valuable?

The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management). It is also easy to install.

What needs improvement?

I would like to see more default dashboards included, and maybe more possibilities in terms of customization.

Buyer's Guide
Dynatrace
November 2025
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
873,665 professionals have used our research since 2012.

What was our ROI?

The ROI for this solution is fast.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1098582 - PeerSpot reviewer
TitleICT management division director with 501-1,000 employees
Real User
Solves a variety of DevOps-related issues for our customers
Pros and Cons
  • "The features that we find most valuable are automatic root cause detection, topology discovery, and session replay."
  • "I would like to see an App store for plugins and extensions."

What is our primary use case?

As a system integration company, we provide it as an APM solution to our customers.

How has it helped my organization?

Dynatrace solved various kinds of Ops / DevOps issues for our customers including bad code, bad configurations, operational issues, etc.

What is most valuable?

The features that we find most valuable are automatic root cause detection, topology discovery, and session replay. Basically, all the features provided are valuable.

What needs improvement?

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Very good.

What do I think about the scalability of the solution?

Exceptional.

How are customer service and technical support?

Exceptional. Very quick replies (sometimes in the order of minutes), very professional.

Which solution did I use previously and why did I switch?

Not really.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house.

What was our ROI?

Case by case.

What's my experience with pricing, setup cost, and licensing?

N/A

Which other solutions did I evaluate?

AppD, New Relic

What other advice do I have?

Have Dynatrace or one of its partner do a PoC. You will not regret it.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are system integrator providing Dynatrace solutions to our customers.
PeerSpot user
Buyer's Guide
Dynatrace
November 2025
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
873,665 professionals have used our research since 2012.
Real User
An easy-to-use tool to assist our customers in detecting problems
Pros and Cons
  • "Ease of problem detection and alerting, visual timeline, and user-sessions are some of the best features of Dynatrace."
  • "The web interface, in some cases, is a little ambiguous to use."

What is our primary use case?

Our implementation is not a single case. We are the local partner for Dynatrace in Romania and have very different use cases that differ based on our customers.

Dynatrace is being used from monitoring the end user experience to infrastructure monitoring and real-time business and impact analysis.

How has it helped my organization?

The ease of use and full stack, 100% visibility inside the monitored applications has really helped us improve, showcase, and implement Dynatrace throughout our clients' systems.

Ease of problem detection,  alerting, visual timeline, and user-sessions are some of the best features of Dynatrace.

What is most valuable?

There are lots of features that Dynatrace provides that really help the business grow. From user experience, where you can view exactly what your users are experiencing, to AI problem detection, and root cause analysis where the IT department is really keen to use Dynatrace.

What needs improvement?

The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens.

Apart from that, all of Dynatrace’s features are a real plus to have implemented.

For how long have I used the solution?

Two years.
Disclosure: My company has a business relationship with this vendor other than being a customer. Local partner.
PeerSpot user
Real User
Performs stress-testing and evaluations to help identify bottlenecks
Pros and Cons
  • "The most valuable function is the ability to replay a customer session."
  • "We would like to see an AI tool that detects issues with our site in real time."

What is our primary use case?

We used this solution in a production environment to perform stress testing and evaluations to help find bottlenecks. 

We monitored user behavior and identified the funnel most used by our customers. In other services, we wanted to detect third-party tools with the wrong service.

What is most valuable?

The most valuable function is the ability to replay a customer session. It is very useful to know all of the customer details (device category, Operating System used, browser version, location of the customer, and connectivity).

We also need to know which areas of our site have the worst performance.

What needs improvement?

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards.

We would like to see an AI tool that detects issues with our site in real time.

What other advice do I have?

Nowadays, we are not Dynatrace customers. However, we want to keep up to date with product functionality in order to evaluate the necessity of changing our current solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Useful reporting and has the ability to analyze our messaging software
Pros and Cons
  • "One of the features that sets this product apart from its competitors is that it generates a solution."
  • "We would like to see more third-party tools for training."

What is our primary use case?

We use this solution for performance monitoring and identifying resource management problems.

How has it helped my organization?

We hope to improve our customer experience by making our webpage, native applications, and B2B interfaces function properly. In our environment, we have several databases and several types of code. The databases include Oracle, MSSQL, and MongoDB. 

It is critical to have the proper tool.

What is most valuable?

One of the features that sets this product apart from its competitors is that it generates a solution. We really like the number of reports it generates and the information that is provided to assist with analysis.

This solution also has the capability of analyzing our messaging software.

What needs improvement?

We would like to see more third-party tools for training.

For how long have I used the solution?

Trial and evaluation period.

Which other solutions did I evaluate?

We carefully looked at all of the options on the market and currently, we are in the process of a pilot installation of Dynatrace. The initial results are encouraging and we are waiting for more data to make the final decision.

At this time it seems that Dynatrace has almost everything we need.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
The workflow helps you to easily have an overview of the infrastructure that you are analyzing
Pros and Cons
  • "The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously."
  • "The AI is not that intelligent and there are different places where it could be even more automated."

What is our primary use case?

We use this solution to assist with resolving incidents in a banking environment.

How has it helped my organization?

This solution helps the bank to detect problems faster.

What is most valuable?

The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously.

What needs improvement?

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1098909 - PeerSpot reviewer
Works at a hospitality company with 10,001+ employees
Real User
AI-assisted Root cause analysis provides for a faster problem resolution and increased uptime
Pros and Cons
  • "This solution has helped us with faster identification of the root cause, allowing faster resolution and increased uptime."
  • "I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company."

What is our primary use case?

Our primary use case is to monitor the full stack of our digital platform, including the user experience. This provides us with business insights.

How has it helped my organization?

This solution has helped us with faster identification of the root cause, allowing faster resolution and increased uptime.

What is most valuable?

The most valuable feature is the AI, which makes root cause identification much faster, and the support much easier.

What needs improvement?

I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.

For how long have I used the solution?

More than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1098588 - PeerSpot reviewer
Works at a consultancy with 1,001-5,000 employees
Consultant
An extensible solution that is easy to install and manage
Pros and Cons
  • "The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility."
  • "It needs a dashboard for cluster events in general, and for Kubernetes specifically."

What is our primary use case?

We use the Dynatrace platform to perform Application Performance Management for our Kubernetes clusters and some other legacy clusters. We have many Kubernetes clusters in our company and we are connecting each to an on-premise Dynatrace platform so that we can analyze the performance of each one separately.

How has it helped my organization?

Besides being an Application Performance management platform, Dynatrace has many important features that are easy to use. This gives us more time to focus on business. From installation to page load analysis, passing by monitoring hosts. Everything works like a charm.

What is most valuable?

The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility.

Dynatrace provides a wide range of platform supports that can be installed.

What needs improvement?

The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes.

It needs a dashboard for cluster events in general, and for Kubernetes specifically.

For how long have I used the solution?

One year.

What about the implementation team?

For the Kubernetes part, we have a good operator that takes care of updating the agents so we have nothing to do.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Dynatrace Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2025
Buyer's Guide
Download our free Dynatrace Report and get advice and tips from experienced pros sharing their opinions.