We are using it in our AWS environment for monitoring health and application performance for roughly 400 instances running thousands of Docker containers.
Infrastructure Architect at Docebo
Automatic instrumentation of new services and technology without the need to install specific agents or modules
Pros and Cons
- "Improved visibility on performance and application issues."
- "Automatic instrumentation of new services and technology without the need to install specific agents or modules."
- "SSO options are missing."
- "JIRA integration should be enriched and more granular."
- "Filters should have a “negative” option."
What is our primary use case?
How has it helped my organization?
- Improved visibility on performance and application issues.
- Automatic instrumentation of new services and technology without the need to install specific agents or modules.
What is most valuable?
- OneAgent
- AI-powered problem analysis
- Pre-configured alerts
- AWS integration
- API interface
What needs improvement?
- SSO options are missing.
- JIRA integration should be enriched and more granular.
- Filters should have a “negative” option.
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For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Online Fraud Manager at TUI UK
Provides bespoke dashboards and reports which help our business to grow
Pros and Cons
- "Provides bespoke dashboards and reports which help our business to grow."
- "Needs a greater meta data capture."
What is our primary use case?
Our primary use case is performance improvements and understanding the customer struggle. Dynatrace gives us real-time data that we can use within the office to display data.
How has it helped my organization?
- Greater insight into the customer experience and front-end user experience.
- Bespoke dashboards and reports which help our business to grow.
What is most valuable?
- Bespoke business transactions providing greater performance insight.
- Adaptable business transactions which can accommodate new developments.
What needs improvement?
- Needs a greater meta data capture.
- Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dynatrace
October 2026
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
916,117 professionals have used our research since 2012.
Senior Configuration Manager at Tieto
Provides more visibility into applications
Pros and Cons
- "Provides more visibility into applications."
- "Needs a clearer view for Smartscape."
What is our primary use case?
- Application monitoring
- Software performance issues
- Learning application functions
- Tracking issues
How has it helped my organization?
Provides more visibility into applications.
What is most valuable?
- AI functions
- Problem visibility, etc.
What needs improvement?
- Provide even more details about problems.
- Needs a clearer view for Smartscape.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President
Allows us to achieve faster page loads and shows common errors on desktop and mobile
Pros and Cons
- "PurePath does deep dive analysis, has dashboards, and provides real user experience monitoring. It has allowed us to do analysis which was never possible before."
- "Dynatrace shows the customer path, common errors on desktop and mobile, and allows us to achieve faster page loads."
- "Provide much better alignment between AppMon and Dynatrace."
- "Add support for Ruby."
- "Make sure older frameworks, like PHP 5.3, are supported."
What is our primary use case?
Customers want to monitor .NET applications and real user monitoring on online banking applications for desktop and mobile.
How has it helped my organization?
Dynatrace shows the customer path, common errors on desktop and mobile, and allows us to achieve faster page loads.
What is most valuable?
PurePath does deep dive analysis, has dashboards, and provides real user experience monitoring. It has allowed us to do analysis which was never possible before.
What needs improvement?
- Provide much better alignment between AppMon and Dynatrace.
- Add support for Ruby.
- Make sure older frameworks, like PHP 5.3, are supported.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager/IT Infrastructure Architect at CHAMP Cargosystems
Correlates large sources of information to pinpoint a root cause
Pros and Cons
- "Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives."
- "Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other."
What is our primary use case?
Our core application is still running on a Java Client-server based architecture. We provide that application as a service by hosting it (hybrid cloud approach).
We needed a tool that would provide insights into the application and support troubleshooting activities in order to reach our SLA objectives.
How has it helped my organization?
It has delivered on its promises and is now the single trusted source of information for various actors of the service support processes.
What is most valuable?
Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives.
What needs improvement?
Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior SW Architect at Tieto
Developers can immediately see how their code behaves
Pros and Cons
- "Developers love the tool, because it is easy to use. They can immediately see how their code behaves."
- "Waiting for the session replay needs improvement."
What is our primary use case?
We mainly use the tool to do performance monitoring of our customer environments. Internally, we check how our software behaves when we are developing it.
How has it helped my organization?
Developers love the tool, because it is easy to use. They can immediately see how their code behaves.
What is most valuable?
PurePaths are the best. We can see everything that we need from them. Problem detection is also giving us valuable information.
What needs improvement?
Waiting for the session replay, because it seems to bring the end user interactions available for the developers.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a government
It collects and analyses information with AI
Pros and Cons
- "It collects and analyses information with AI, which is useful."
- "Session recording is one of the innovative features, which could be very useful for developers and the marketing team."
- "Regarding features, it would be good if there would be some features regarding app security."
- "It is quite expensive for startups."
What is our primary use case?
We use it to see a clear view of the system overall and monitor applications effectively and proactively. We also use it on our core software.
How has it helped my organization?
It collects and analyses information with AI, which is useful.
What is most valuable?
Session recording is one of the innovative features, which could be very useful for developers and the marketing team.
What needs improvement?
Regarding features, it would be good if there would be some features regarding app security.
For how long have I used the solution?
One to three years.
What's my experience with pricing, setup cost, and licensing?
It is quite expensive for startups.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DSI - Direzione Sistemi Informativi at Intesa Sanpaolo
Improved the resolution of problems by making it easier to find root causes
Pros and Cons
- "The web dashboards are quite useful, good looking, and easy to use."
- "Dynatrace improved the resolution of problems by making it easier to find root causes and easier to predict bad system behaviour."
- "The product could be faster and lighter, especially the rich client which uses many resources."
- "Graphically, it is not good."
What is our primary use case?
We are using Dynatrace to monitor our core application of the bank system. It is used especially in technical metrics monitoring.
How has it helped my organization?
Dynatrace improved the resolution of problems by making it easier to find root causes and easier to predict bad system behaviour.
What is most valuable?
The web dashboards are quite useful, good looking, and easy to use.
What needs improvement?
- The product could be faster and lighter, especially the rich client which uses many resources.
- Graphically, it is not good.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Performance specialist at Cegedim Insurance Solutions
Mean time to root cause analysis decreased drastically
Pros and Cons
- "The NeoLoad plugin is awesome, and it gets results from load tests correlated with test scenarios."
- "Mean time to root cause analysis decreased drastically."
- "C language integration requires manual implementation through the SDK, which is rather difficult and time consuming."
What is our primary use case?
- Load testing in R&D to anticipate bottlenecks.
- Used in production environments to retrieve consistent use cases.
How has it helped my organization?
- Mean time to root cause analysis decreased drastically.
- It allows us to address issues directly.
What is most valuable?
The NeoLoad plugin is awesome, and it gets results from load tests correlated with test scenarios.
What needs improvement?
C language integration requires manual implementation through the SDK, which is rather difficult and time consuming.
For how long have I used the solution?
Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Scrum Master & Technical Service Coordinator at a tech company with 5,001-10,000 employees
Mean time to recover has reduced significantly during major outages
Pros and Cons
- "Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on."
- "Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications."
- "Log analytics in the classic synthetic and RUM tools would be a great addition."
What is our primary use case?
Performance monitoring of business critical applications in production and pre-production environments.
How has it helped my organization?
Mean time to recover (MTTR) has reduced significantly during major outages due to specific data pinpointed by DT applications.
What is most valuable?
Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on.
What needs improvement?
Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2026
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Interesting article. Are you able to use Dynatrace to run metrics on the type of Browsers your customers are using?