Dynatrace Reviews

As a system integration company, we provide it as an APM solution to our customers.

Dynatrace solved various kinds of Ops / DevOps issues for our customers including bad code, bad configurations, operational issues, etc.

The features that we find most valuable are automatic root cause detection, topology discovery, and session replay. Basically, all the features provided are valuable.

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

Very good.

Exceptional.

Exceptional. Very quick replies (sometimes in the order of minutes), very professional.

Not really.

Very straightforward.

In-house.

Case by case.

N/A

AppD, New Relic

Have Dynatrace or one of its partner do a PoC. You will not regret it.

Our implementation is not a single case. We are the local partner for Dynatrace in Romania and have very different use cases that differ based on our customers.

Dynatrace is being used from monitoring the end user experience to infrastructure monitoring and real-time business and impact analysis.

The ease of use and full stack, 100% visibility inside the monitored applications has really helped us improve, showcase, and implement Dynatrace throughout our clients' systems.

Ease of problem detection,  alerting, visual timeline, and user-sessions are some of the best features of Dynatrace.

There are lots of features that Dynatrace provides that really help the business grow. From user experience, where you can view exactly what your users are experiencing, to AI problem detection, and root cause analysis where the IT department is really keen to use Dynatrace.

The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens.

Apart from that, all of Dynatrace’s features are a real plus to have implemented.

We used this solution in a production environment to perform stress testing and evaluations to help find bottlenecks. 

We monitored user behavior and identified the funnel most used by our customers. In other services, we wanted to detect third-party tools with the wrong service.

The most valuable function is the ability to replay a customer session. It is very useful to know all of the customer details (device category, Operating System used, browser version, location of the customer, and connectivity).

We also need to know which areas of our site have the worst performance.

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards.

We would like to see an AI tool that detects issues with our site in real time.

Nowadays, we are not Dynatrace customers. However, we want to keep up to date with product functionality in order to evaluate the necessity of changing our current solution.

We use this solution for performance monitoring and identifying resource management problems.

We hope to improve our customer experience by making our webpage, native applications, and B2B interfaces function properly. In our environment, we have several databases and several types of code. The databases include Oracle, MSSQL, and MongoDB. 

It is critical to have the proper tool.

One of the features that sets this product apart from its competitors is that it generates a solution. We really like the number of reports it generates and the information that is provided to assist with analysis.

This solution also has the capability of analyzing our messaging software.

We would like to see more third-party tools for training.

We carefully looked at all of the options on the market and currently, we are in the process of a pilot installation of Dynatrace. The initial results are encouraging and we are waiting for more data to make the final decision.

At this time it seems that Dynatrace has almost everything we need.

We use this solution to assist with resolving incidents in a banking environment.

This solution helps the bank to detect problems faster.

The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously.

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

Our primary use case is to monitor the full stack of our digital platform, including the user experience. This provides us with business insights.

This solution has helped us with faster identification of the root cause, allowing faster resolution and increased uptime.

The most valuable feature is the AI, which makes root cause identification much faster, and the support much easier.

I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.

We use the Dynatrace platform to perform Application Performance Management for our Kubernetes clusters and some other legacy clusters. We have many Kubernetes clusters in our company and we are connecting each to an on-premise Dynatrace platform so that we can analyze the performance of each one separately.

Besides being an Application Performance management platform, Dynatrace has many important features that are easy to use. This gives us more time to focus on business. From installation to page load analysis, passing by monitoring hosts. Everything works like a charm.

The most valuable features of Dynatrace are the ease of installation and management, as well as its extensibility.

Dynatrace provides a wide range of platform supports that can be installed.

The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes.

It needs a dashboard for cluster events in general, and for Kubernetes specifically.

For the Kubernetes part, we have a good operator that takes care of updating the agents so we have nothing to do.

Our primary use cases are for APM and digital experience management.

The ability to solve production issues quickly is the most valuable improvement for each of our customers. Also, rolling out and maintaining the solution is more than easy and requires very little effort from the customers. This is unique compared to other vendors.

The most valuable features are the speed of deployment without any changes to the monitored environment, and the very well defined and implemented user interface.

Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed.

From the other features, the ability to drill down to the code level is often very valuable when doing an analysis of issues. Also, the integrated AI (assisted machine learning) helps to analyze anomalies without the requirement to define and describe your environment.

As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome.

Also, some parts of the business operations, such as pricing, should be improved since the terms are changing and it is not easy to do estimates.

We get APM requirements from various customers raising concerns about poor performance for their application. They do not know what is wrong and, most importantly, what is causing it. Dynatrace has helped a lot to identify performance bottlenecks and helped to fix them before the impact is increased.

Partnership with Dynatrace has given access to training, their knowledge base, etc. This has given us awareness about the latest trends in technology and how we can utilize Dynatrace to align with it. We have gained customers’ trust that we can provide them the best value from the Dynatrace solution.

The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc.

This solution supports integration with Gen 3 solutions.

The following features are also valuable:

• PurePath and stack trace details
• UEM (User Experience Management)
• Service flow mapping
• Ease of deployment
• Kubernetes monitoring

The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. 

There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements.

We use Dynatrace to monitor the API performance of the server.

Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline.

The most valuable feature is the auto-baseline because I don't have to set it with Dynatrace. With New Relic, we had some problems with the configuration.

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

Dynatrace is quite stable. I don't have any issues with it. With Dynatrace we need to upgrade and restart often. New Relic is more stable than Dynatrace.

I have not had any issues with the scalability of either New Relic or Dynatrace. They are both quite scalable.

Currently, we get the vendor support directly. Their support is adequate.

Last time we were using another APM and the company discontinued the APM product, so we had to switch.

The initial setup of Dynatrace is quite easy.

We implemented the installation ourselves without any issues or problems at all.

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. 

The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

We use New Relic as well in the same facilities.

I will rate the software a nine out of 10 because they are able to help solve our issues for us even though we don't understand the system fully. 

To make it a perfect 10, Dynatrace needs to implement the features from New Relic in the dashboard so that I can monitor my own performance. Even though New Relic is not as good as Dynatrace, I have to understand my own system. I set each parameter manually before every launch by five minutes.

I would suggest to prospective buyers to evaluate both Dynatrace and New Relic to see which features are best for your company. 

If you are not sure about the system requirements, choose Dynatrace. If you understand your own system and know by seeing a network outline exactly what you need for support, then choose New Relic.