This solution is primarily used for performance analysis and problem-solving.
Works at a retailer with 10,001+ employees
Real-time root cause identification improves our overall performance
Pros and Cons
- "Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems."
- "The configuration of this solution is quite complex."
What is our primary use case?
How has it helped my organization?
Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems.
What is most valuable?
The most valuable feature is the indication of root cause at the moment there is a failure in our system.
What needs improvement?
The configuration of this solution is quite complex.
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Dynatrace
November 2025
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873,665 professionals have used our research since 2012.
For how long have I used the solution?
One year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager IT at a tech services company with 10,001+ employees
Helps solve our Java bugs, but the Business Dashboard needs improvement
Pros and Cons
- "This solution has helped us to improve application performance and reduce issue-impact with faster resolutions."
- "Two things that can be improved are the licensing and the Business dashboard."
What is our primary use case?
Our primary use case is to helps solve Java bugs.
How has it helped my organization?
This solution has helped us to improve application performance and reduce issue-impact with faster resolutions.
What is most valuable?
The most valuable features are Root cause analysis and User session replay.
What needs improvement?
Two things that can be improved are the licensing and the Business dashboard.
For how long have I used the solution?
Two years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dynatrace
November 2025
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873,665 professionals have used our research since 2012.
Works at a comms service provider with 10,001+ employees
Problem grouping and history helps to minimize reoccurring issues
Pros and Cons
- "Since we moved to OneAgent, we are much quicker to address live incidents and problems that occur in our systems."
- "More integrations could prove very beneficial to us."
What is our primary use case?
We use Dynatrace OneAgent as a solution to monitor applications, as well as infrastructure. This idea was appealing to us for time management and efficiency purposes.
How has it helped my organization?
Since we moved to OneAgent, we are much quicker to address live incidents and problems that occur in our systems. This has given time back to our Ops teams to fix problems rather than spend time looking for the root cause. This had been problematic for us in the past.
What is most valuable?
So far, Problems grouped in one place is a personal favorite. This allows me to stay on top of reoccurring issues and drive teams to minimize those. This constantly improves our services. The Problem history also helps keep track of previous issues, should we be required to look them up.
What needs improvement?
So far, OneAgent has been very useful for us. However, there is room for improvement. More integrations could prove very beneficial to us. One example is more AWS Redis integration, which would help us monitor our digital estate more efficiently than we do today. Licensing and user management could also be improved.
For how long have I used the solution?
One year.
Which solution did I use previously and why did I switch?
We were previously using Dynatrace AppMon, which had limitations to monitoring applications. We were then demoed OneAgent, and it better suited our needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Synthetic and Availability reports provide a deep understanding of the environment
Pros and Cons
- "The Dynatrace solution has an important role in optimizing application code and SQL queries for customer solutions."
- "For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented."
What is our primary use case?
This is primarily used for Dynatrace Customer Managed Configurations in a closed customer environment. The operating systems include Microsoft Windows Server and various Linux distributions.
How has it helped my organization?
The Dynatrace solution has an important role in optimizing application code and SQL queries for customer solutions. It is also used for identifying, alerting, and reporting on real-time problems.
What is most valuable?
The most valuable features are the Smartscape, Resolution Path, synthetic and availability reports. These give a deep understanding of the environment being monitored, as well as addressing problems in terms of playback, code analysis, database calls analysis, and the system as a whole.
What needs improvement?
For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented. This would make managing global or entity-specific configurations easier, as it would show previous configurations made to the environment by another DT user.
For how long have I used the solution?
One year.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
This is a very scalable solution.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
Which other solutions did I evaluate?
We did not evaluate other options before adopting this solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a manufacturing company with 1,001-5,000 employees
PurePath analysis functionality has helped us find issues in important systems before release
Pros and Cons
- "We can see each session, end-to-end, and discover issues."
- "The user interface needs to be improved."
What is our primary use case?
We are using this software to monitor an online banking system in a production environment.
How has it helped my organization?
Dynatrace has improved our organization because we can see big problems in the most important systems before these issues will be seen by clients.
What is most valuable?
The most valuable feature is the PurePath analysis. We can see each session, end-to-end, and discover issues.
What needs improvement?
The user interface needs to be improved.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Reply
Allows for the inclusion of legacy technology within our monitored environment
Pros and Cons
- "The User experience monitor is a real added value."
- "It would be nice to have a simplified monitoring feature for non-Java applications."
What is our primary use case?
APM monitoring and troubleshooting for any kind of technology.
How has it helped my organization?
This has improved our organization because any kind of technology, even legacy equipment, is now monitored.
What is most valuable?
The user experience monitor is a real added value.
What needs improvement?
It would be nice to have a simplified monitoring feature for non-Java applications.
For how long have I used the solution?
Three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Root cause identification and reporting helps us to respond more quickly to problems
Pros and Cons
- "Dynatrace gives excellent insight into the performance of our applications."
- "The extending of Dynatrace with plugins can be better."
What is our primary use case?
We run our application on a Windows 2008 to 2016 environment. We needed a tool to give us insight into how our applications were running. Dynatrace was the answer.
How has it helped my organization?
Dynatrace gives excellent insight into the performance of our applications. This helps the IT department to respond quickly to problems because the root cause is reported by Dynatrace.
What is most valuable?
We find almost all of the features valuable, including Integration, Smartscape, and Problems.
What needs improvement?
The extending of Dynatrace with plugins can be better.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech services company with 501-1,000 employees
Enables us to reduce the time to detect the root cause incident and also to avoid missing incidents
Pros and Cons
- "The most valuable feature is the beautiful UI."
- "Improvements are needed in the navigation and timeframe selection when browsing problems."
What is our primary use case?
We are a partner and are selling this solution. We also use it internally.
How has it helped my organization?
This solution has helped us to reduce the time to detect the root cause incident and also to avoid missing incidents.
What is most valuable?
The most valuable feature is the beautiful UI. The correlation between events and impacts is helpful, as is the automatic detection of the infrastructure.
What needs improvement?
Improvements are needed in the navigation and time-frame selection when browsing problems, sometimes, the time-frame set change and I need to re-set it again, plus I find the navigation bar on the top left quite cumbersome, when i'm analyzing problem and I want to go back to the previous view, for me the nav bar should be the solution but often, when selecting the last element in the bar, I do not go back to my previous page but to the "main element page" (Aka, When doing deep analysis the analysis components are not shown on the nav bar and the only way is to press the browser "go back" button).
For how long have I used the solution?
More than one year.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are official partner while still using the solution for our company needs.
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Updated: November 2025
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