We performed a comparison between BMC TrueSight Operations Management, DX Unified Infrastructure Management, and IBM Tivoli NetCool OMNIbus based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"I believe that the ease of use and UI is great"
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The major advantage of the product is estate management."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It is easy to implement but requires good planning."
"Great out-of-the-box capability."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
"I can use the Drag and Drop feature to build dashboards within minutes."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"The monitoring is the solution's most valuable feature."
"The most valuable feature is the event management capability."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"It is an easy-to-use solution."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"More modules for less popular applications and better documentation."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The solution is overly complex."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"They need to continue to advance the filter capabilities, and provide more input fields."
"The UIM has no features through goods and services yet. "
"The company has not kept pace with developments."
"Reporting capability can be improved especially when it comes to availability."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"Currently lacks a mobile application which would be helpful."
"The web portal and typical event controls are a little outdated."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"The cost of the product is quite high. They should work to adjust their pricing models."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its technical support team takes longer to reply."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
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