Cisco Umbrella Reviews

We use Cisco Umbrella as a security layer for all our employees. We deployed it two years ago as a security solution in order to cover our roaming workforce. Our employees are scattered throughout more than 20 locations, including homes and hotspots, and we had to cover the security gap. We needed to be sure that regardless of the location our employees would be covered by the security features.

To provide connectivity to our members, we use Cisco Meraki. When our employees are within the co-working space, we use the integration with Cisco Umbrella security and the Meraki network.

The reports and notifications are the most useful part of the platform. As soon as you deploy the security layers, the reporting is very comprehensive. It helps you to have, at a glance, a clear view of what's going on.

The integration between Cisco Secure solutions is pretty good. We have been able to deliver the solution in a few days. The integration of Umbrella and Meraki is literally one click away from the customer.

One of the reasons why we chose Umbrella was its capability to perform end-to-end detection of malware and web traffic. In the last two years, we have been covered, detection has been faster, and we have been able to contain some potential threats along the way. We use the Umbrella stack from DNS protection to web and content protection. Our workforce is made up of 150 Macs; thus, we use Mac as a client. We have some PCs and integration with the network in our co-working spaces.

Utilizing Cisco Secure has helped us save time. Being a nimble organization, we don't have IT staff who are fully dedicated to security. The maintenance is also not very time-consuming. In terms of the amount of time saved, it would be half an FTE a year, given the fact that we are informed and notified when threats arise.

In terms of operating expenditures, we have been able to negotiate a better cyber insurance rate with our insurance company due to the fact that we are covered by Umbrella.

Another benefit of using Cisco Umbrella is application scanning. We have been able to understand how many other applications we were consuming in the cloud, address them, and save money. Without Cisco Umbrella, we would not have realized that we had so many cloud applications in the company.

We have been able to close at least four or five applications that were duplicates of others that we were already using in the company. We have realized approximately 10,000 to 12,000 euros a year of immediate savings in an organization of 150 people, which is quite significant.

Client delivery and client updates should be improved. Client delivery was not as easy as expected. Another area for improvement is the integration of escalation procedures for security issues.

In the next release, I would like to see the addition of notification flows like SMS and popups.

Cisco Umbrella is stable. We have had some issues, for example, when deploying from home or from slow networks, but 99% might be covered by a backup deployment of the client.

The moment Cisco Umbrella is installed, it scales. It's a matter of deploying policies. You can scale from one to thousands or tens of thousands of clients very quickly.

We are mainly supported by our partner. We escalate to Cisco's technical support when needed, and they are always outstanding. I would rate them at ten out of ten.

In my environment, the initial deployment was not as easy as we expected it to be. The delivery of the client in a Mac environment was not that easy, and the fact that we do not have a directory made things a bit more complicated. On the other hand, as soon as we were able to deliver the client, everything went well. We were able to deploy the solution in one week.

We were supported by our partner both on the network side and the security side. Being a solution focused on the client, we involved the partner for support on the endpoints, which are the critical part of the delivery.

Our experience working with our partner was good because they know our organization and our needs. When you increase security, you may see a higher number of false positives. Our partner played a key role resolving any issues that arose for the customer during deployment.

Cisco Umbrella is not a cheap product. However, it's not a matter of the cost; it's more a matter of the value of security. It is easy to measure this value when you have a security incident. I think the price is a good trade-off for a product that can help you avoid security threats.

You can try to partner as much as you can with insurance and other companies. It can help you reduce acquisition costs.

We had several reasons for choosing Cisco Umbrella, including the rise in attacks, the need to be careful with our customers' information, and our desire to have an extra layer of information security.

The main reason for going with Cisco Umbrella versus other competing solutions was its capability to integrate with our network. The first deployment we did was pure DNS and was a client deployment. Then, we were sure that we wanted to have a deeper integration. The fact that we are 100% running on Meraki infrastructure helped us to have this blended architecture, which is very efficient from the point of view of the client, service, and security.

If you're considering Cisco Umbrella, my advice would be to take your time and have 10% to 20% of your company pilot the solution. It's a solution that is easy to pilot in a specific environment, even with very deep integration with the network. I would advise you to go with a good use case, pilot the solution, and then move forward with a broader deployment.

On a scale from one to ten, I would rate Cisco Umbrella at nine.

We use the solution for DNS security and web filtering. Our industries include banking and insurance. 

The customer experience is very good, and the product improves security posture. 

Cisco Umbrella is difficult to manage and needs to include a dashboard. It needs to improve pricing as well. 

I have been using the product for three years. 

I rate Cisco Umbrella's stability a nine out of ten. 

I rate the tool's scalability an eight out of ten. 

The tool's deployment is easy; I rate it a nine out of ten. The speed of deployment depends on various factors, including our communication with other customer contacts.

I rate the tool's pricing a five out of ten. 

Cisco Umbrella is the best solution for DNS security in the market. Our customers are enterprise businesses. I rate it an eight out of ten. 

We use Cisco Umbrella for DNS filtering and as a secure gateway.

Users need to have a bit of understanding regarding setting policies in Cisco Umbrella. I would like to have more applications being recorded. If you want to do things the right way in the console, functions have to be more automated in terms of classification, application, and recording.

I have been using Cisco Umbrella for three years.

I rate the solution a nine out of ten for stability.

Around 170 users are using Cisco Umbrella in our organization.

I rate the solution an eight out of ten for scalability.

The solution should provide more helpful technical support to help us understand some settings.

Neutral

The solution’s initial setup is straightforward.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

A basic setting can be done in minutes. If you want to go deep, it would take several hours. The solution's deployment time depends on how deep you want to go.

The solution’s pricing is reasonable.

Cisco Umbrella filters more traffic and gives us insights into what's being accessed. Cisco Umbrella is useful for protecting endpoints and internet access. Cisco Umbrella is deployed on the cloud in our organization.

Cisco Umbrella is detecting threats more often because we've set it up more effectively than the other security solutions we have in place. It's catching threats in the first place because it's more strict.

We're using the Meraki firewall. Some Cisco Umbrella settings are directly linked to the Meraki console, which was quite easy for us.

Cisco Umbrella is very efficient and needs to be deployed on all endpoints. The solution requires some settings. Depending on how much you set it up, you should check its usage because it would require some day-to-day administration.

Overall, I rate Cisco Umbrella an eight out of ten.

Cisco Umbrella enables all of our end users to browse the internet and internal networks securely. It can block different things like sites and applications that they shouldn't access according to company policies. For example, we can block different applications or specific site categories.

We also use Cisco SecurePort and SecureX, which is a platform for integrating various Cisco products. We have already integrated Cisco Secure Endpoint and Cisco Umbrella through SecureX, which offers a single pane of glass so you can see all the problems. We have also integrated our Meraki firewalls and access points. We have 500 users, and each of them has the Umbrella agent installed. If you're working in the office, you don't need it because every computer is protected by Umbrella. 

The main benefit of Cisco Umbrella is to prevent the end users from becoming victims of phishing attacks or malicious links in an email. It isn't necessarily about making the users more efficient or productive, but it could help with that. For example, if someone mistakenly clicks on a link and their device is infected, we may need to take it offline for a day or two in order to resolve it. We don't have these incidents, so we can ensure that users won't be affected by any malicious activities and can continue doing what they're doing without worrying about other departments getting infected.

Umbrella lets you inspect client Internet traffic as if it were flowing through a traditional data center security stack. The main thing you can do is check the destination they're trying to access, but you cannot inspect the package. You can see the URL, but you cannot fully inspect the way we're actually using it. The primary goal is to block or allow specific URLs. We don't do any inspection or use any proxy to inspect traffic. 

I would say that we save money using this product because it's easy to use, so you don't need an expert to operate it. It requires some expertise, but it's simple to monitor and maintain. Also, when we want to set up offices in new areas, it's easy to integrate. 

Umbrella is constantly discovering new vulnerabilities. The solution's ability to discover zero-day attacks without significant changes to the platform is crucial. For example, we prohibit certain categories of websites like gaming or gambling, and the categories are constantly updated. We don't need to update the categories to add new websites or constantly check those reports because we know that Umbrella does what it's supposed to. 

The interface is well organized, so you can easily find everything. Even if you don't have much experience with Cisco, you can easily navigate the solution and find your way around. Everything has been done well, from the deployment to monitoring. 

The application is really stable. We never have problems with Cisco not working for our end users. We have an internal communication hub. The office implementation is integrated with our security systems and firewalls, but we also have users worldwide working from home. Our employees are pleased with the user experience, and we've never had reports about Umbrella not working properly or being unable to access a site. It's integrated with Cisco AnyConnect, so our users can access it through a VPN solution.

Umbrella actively processes and blocks malicious DNS queries daily, which is helpful for us because we're a small team. We heavily depend on the tool to do its job properly. It works nicely out of the box. You have to do a little initial configuration, but after that, it blocks everything we want and nothing we don't. We've gotten some false positives with other products, but we've never experienced that with Cisco Umbrella.

Guest internet access is easy to configure. We set more restrictive policies for our guest users, but it hasn't been difficult to spin up consistent policies in three or four different offices. We just attached the policy that we have for guest users to a specific wireless SSID.

Umbrella combines multiple security functions into a single dashboard. If you use Cisco SecureX, there is a dashboard in Umbrella, but you have to look at different areas. In Cisco SecureWorks, you can add the tasks and dashboards you want to monitor, but Umbrella is more standardized, so you cannot make many changes. In addition to the dashboard, we have some daily reports and email alerts. It does what we want. 

Cisco Umbrella hasn't integrated customized reporting yet. With Cisco Secure Endpoint Hub, I can see a report on user downloads and set it up to constantly get an email alert. Based on my understanding, Cisco Umbrella can't do that. You can set it up with third parties, but it would be better if that were built into the platform. 

I joined this company a year ago, but they had already been using Cisco Umbrella for more than three years. 

I have never experienced any outages or downtime. It works all the time.

I rate Cisco support nine out of 10. We had to open a ticket because we had some issues installing the agents, but we haven't had trouble since then. The technical team responded and fixed our issues quickly.

Positive

I used a similar SaaS solution by Palo Alto, but Cisco Umbrella seems to be quite unique because it's a DNS layer. I'm not sure if any other company is doing the same thing. We integrate Cisco Secure Endpoint and Cisco Umbrella to provide end-user detection and prevention. It does what it's supposed to do with most of a lot of admin work. It's a gateway.

I wasn't part of the deployment, but it seems to be straightforward based on what I have seen. It requires a few adjustments to the firewalls and some integration, but it seems relatively simple. We needed to help the users working from home install the agents for Umbrella and AnyConnect, and this was also straightforward to deploy with Kandji, our MDM system.

After deployment, Umbrella doesn't require much maintenance because it's a SaaS application like Gmail. You don't have to do anything except the admin work, such as adding websites or categories. However, Umbrella uses an agent, so we need to update the engine. We can automate all these things, so the maintenance is minimal. 

It's hard to quantify a return, but the cost of a malware attack or customers losing private information is potentially very high. I don't have the numbers for those things, but Cisco Umbrella helps us to avoid those issues. A breach can harm our reputation and damage the entire organization.

Cisco Umbrella is reasonably priced for what it does. I don't have any numbers to compare it with because I don't recall what the other solutions cost. 

I rate Cisco Umbrella nine out of 10.

We use Cisco Umbrella to protect our DNS queries and the traffic going out.

Cisco Umbrella is transparent to my users; they are unaware of its presence. The documentation they use is solely for the IT staff. It is functioning exceptionally well, to the point where I no longer require extensive documentation for its operation.

It has reduced malware and mitigated risks associated with email links and various other factors, resulting in cost savings.

Cisco Umbrella helps secure our infrastructure, enabling us to effectively detect and remediate threats. Apart from host-based firewalls or malware attempting to bypass threat detection, we currently do not have any other alternatives. Although there may be competing solutions available, we have been using Umbrella, and it has served us well.

Cisco Umbrella helps free up IT staff time indirectly by reducing the number of calls we receive regarding malware or bad calls.

Our organization improved its cybersecurity resilience by effectively blocking threats with Cisco Umbrella.

We used one feature, which is aimed at protecting our users from accessing malware-infected websites and encountering associated problems.

I am unsure if Cisco Umbrella offers a Windows option for running the server. However, since I am not familiar with Linux, I had to rely on someone else to handle that aspect. I'm not completely convinced that using Windows would be a superior solution, as Linux is generally regarded as more stable. However, it would benefit individuals like myself who are unfamiliar with Linux.

I have been using Cisco Umbrella for seven years.

I haven't needed to reboot the servers for years due to their excellent stability.

For the size we have, Cisco Umbrella has worked out really well in terms of scalability.

The solution that was previously used was acquired by Cisco and turned into Umbrella.

I have seen a return on investment using Cisco Umbrella.

The pricing model is easier compared to some of the other solutions, and it is also competitive.

I rate Cisco Umbrella a nine out of ten.

I recommend that people try Cisco Umbrella because I believe it is the best option available.

I have never needed to utilize technical support because the solution has consistently functioned effectively.

I use Cisco Umbrella mainly for content filtering. We use it to ensure that my users don't access something they shouldn't be accessing. It's just like pushing and scan prevention.

There are a countless number of attacks that Cisco Umbrella prevented from happening in our organization.

Suppose we see a very silly entry where a bad actor tries to impersonate a good website or service we continuously use. They buy the domain, misspell it somehow, and then inject that in a link. Suppose my email scanning tools did not detect or notice that for one reason or another, and we identified it later. We immediately block impersonating users from accessing services over Cisco Umbrella-controlled devices.

iOS devices and mobiles are huge in my environment right now, and I cannot run them on Cisco Umbrella 24/7. Each user has one desktop but three or four mobile devices on two iPads, and a phone or multiple phones and an iPad, or vice versa. I'd like to turn on my Cisco Umbrella on the network level, at least on my office premise. However, my security team would like to keep all devices on-network and off-network to be connected or managed by Cisco Umbrella all the time. So their use cases are higher and stronger than my mobile ones. Sometimes we try to work around my mobile ones with MDM, but sometimes it would be way more flexible to have both running side-by-side.

Also, in the Apple services or the Apple space, between my Cisco Umbrella and between my Apple updates, something breaks. I'm not sure if it's because of a policy that my company did before I joined them or if it's something that's happening due to a conflict in the configuration somewhere. So we always have to completely get the device or the endpoint out of any filtration to get the policies. We get everything pushed properly from Apple to the device and provision it afterward. Then we add the Cisco Umbrella roaming client to it.

Cisco Umbrella has been running in my environment for about five years, and it was there even a couple of years before I joined my company.

We've never really seen any service outages or downtime with Cisco Umbrella. It is amazing for a product to be running such a long marathon for the amount of time that I have witnessed it.

Cisco Umbrella is very flexible. Before, after, and during the years of the pandemic, my environment went up and down concerning headcount and use cases. Since Cisco Umbrella is pretty flexible, it was able to scale with us.

On the technical side, we always get our questions answered in a reasonable turnover. There was an incident when I had two instances running, and I tried to research it first and run discovery with it. When I couldn't find the answer immediately, we called Cisco, and somebody over the phone was very helpful and told us within ten minutes that it wouldn't work for us.

Positive

The initial setup was pretty straightforward. The solution's documentation is great. My environment needed a little bit of customization to match the deployment configuration or documentation, and it worked fine.

We implemented Cisco Umbrella through an in-house team.

We have seen a return on investment with Cisco Umbrella regarding the working hours and the ticketing. The tickets do not have to get escalated to a network engineer or to a network person to look at. They could be worked on by someone on the app on tier one or tier two before needing an escalation if it even needs it.

I was onboarded to an environment where Cisco Umbrella was already running. I'm sure my predecessor evaluated other products during the same time, and then they decided to start and stick with Cisco Umbrella for the past six-plus years for its efficiency.

The security team deployed Cisco Umbrella in our organization. I deployed the solution briefly on my network infrastructure, and then we decided to switch that off because we noticed a conflict when we had it running at two different places.

I cannot really speak so much on the infrastructure because until recently, whenever we installed Cisco clients on a machine that's running a server, the machine broke. The reason for that is something that happens in the trust relationship between the server and the domain controller. We opened a support case with Cisco Umbrella, and they told us the server was not supported. Servers are not meant for browsing, and the environment that they are in should not be open to the entire world.

My network team is not that large. For content filtering, when a request comes in to unblock a website saying that it is misclassified, it's super easy to give enough access or limited access to the support desk agent or analyst that's getting your clients' calls. The turnover time is much quicker and much shorter. We do not have to deal with maintenance windows or change management times because it's easy to go to a portal or website and change it versus changing a configuration on a firewall. It helps a lot with hybrid environments, especially during the unprecedented times we had a couple of years ago when we all decided to work from home. My environment was 90% ready to work from home, and one of the reasons for that was Cisco Umbrella.

In a 2000-user environment, Cisco Umbrella has helped save at least 14 hours weekly.

Cisco Umbrella has changed the way that we have access to a tool. It helps us do content filtering. I do not need DNS servers running anymore on my network because I identify it on the Cisco Umbrella portal, and everybody gets the configuration within 30 seconds to a minute. I do not have to deal with DNS changes, especially for internal tools and websites.

Cisco Umbrella has helped our organization improve its cybersecurity resilience for the end clients by having that on-off network flexibility. I do not necessarily have everybody run on a VPN all the time.

The nearest product to Cisco Umbrella is not even comparable. Cisco Umbrella's feature richness and compatibility are becoming an industry standard. We do not ask if an environment has a DNS server running in it or not. Instead, today we ask whether that is a Cisco Umbrella environment.

Overall, I rate Cisco Umbrella ten out of ten.

We're an MSP. We implement it for customers, and we also use it in our organization.

I'm not a technical guy. From my perspective, as an executive, it gives us more peace of mind knowing that our traffic is secure. There's basically an extra layer of security for all our traffic, so our customers' data is secure, and our own data is more secure. There's just peace of mind for me.

It does a pretty good job of securing the infrastructure from end to end. We're happy with it. That's the internet gateway security that we sell. There are other competitors out there, but it's agnostic to equipment. It very easily integrates with our customer base, which is mostly Meraki. The dashboard and reporting are very easy and very transparent for our customers, so we can do a good job of explaining to them their issues, what's been mitigated, and what're the advantages. They have visibility over why they're paying for this service. 

It has helped us to consolidate tools. We use most of Meraki. It's from top to bottom, so everything is in a single pane of glass.

It has definitely saved time and money. We're able to onboard a customer for a trial in minutes, so after a sales pitch call, we can onboard them the same day. That's pretty amazing.

It has improved our cybersecurity resilience to the point that we haven't had issues. In security, not having issues is very good. We're able to keep up with the threats with a partner like Cisco and make sure that the best practices are met both at the on-premise level with the firewalls and then over the cloud. When they're not in the office or when they're remotely working, everything is secure.

For our scope or type of customers, which are retail customers with many branches, as an MSP, we take care of everything related to security. It allows us to manage many customers at the same time, and it allows the customer to focus on the other aspects of their business and leave the cybersecurity and networking to us.

For us and for customers, it's the ease of integration with Meraki. It's just a couple of clicks. That allows us to deploy very fast, and it doesn't change the way a customer uses his service. It's just more secure.

For us, as an MSP, the initial licensing changes were a roadblock, and they still could be a lot clearer. Specifically, it's an honor-based licensing system. We'd like it to be more specific to our traffic or our users so that we can make sure that the customer is paying for all their licensing.

We've been using Cisco Umbrella for about a year.

We've implemented it for maybe a thousand users.

That's pretty good. I'd rate them a nine out of ten. More Spanish would be better for our techs. We're based in Panama.

Positive

We've tried other products and other gateways from Fortinet and Arbor. We chose Cisco Umbrella. The most important thing for us is that we're fully Meraki stack. We have thousands of deployments of Meraki, so it's very easy for us to implement. Our customers are long-time Meraki users, so they're very comfortable with the Cisco stack.

It's deployed on the cloud, but I wasn't involved in its deployment.

We've seen an ROI with this product.

In terms of licensing, we're not able to be extremely clear with the customer because it's based on their reporting. It's not based on the actual traffic. If they say they have 50 users but they have 80, we'll just buy for 50 users. That's something where we'd like to have more flexibility.

Overall, I'd rate Cisco Umbrella a nine out of ten. There's always room for improvement, but it's very good.

We started using the standard version of the Cisco Umbrella to upgrade to a newer version last year.

As a company with a global presence spanning over 110 countries, Cosentino requires a uniform security solution that can ensure the safety of its users. Our search for an ideal solution led us to seek one that was easily deployable, integrated seamlessly with our existing systems, and offered robust protection. After thorough market research, we found that Umbrella was the most suitable solution for our needs.

Cisco Umbrella has notably enhanced the perception of security among our users. The solution is seamless and transparent for them to use, and they feel protected at all times. This makes it an excellent solution for users in terms of their experience. Additionally, as mentioned earlier, the quick deployment time is critical for our organization, and Umbrella has significantly improved it.

Cisco Umbrella is an ideal product for our organization because it is a standardized solution that can be implemented uniformly across the entire organization. It adheres to industry standards and provides the same high level of security to all users, regardless of their location or role within the organization. This consistency in security measures ensures that every user in the organization is protected to the same degree.

Thanks to the standardized solution offered by Cisco Umbrella, our IT staff has been able to focus on other projects. Once deployed, we no longer have to worry about security in that particular area. The solution is easy to deploy and seamlessly integrated with our infrastructure, making our lives much easier in this regard. Overall, it has significantly reduced the burden on our IT staff and allowed them to focus on other critical projects.

Cisco Umbrella has enabled us to consolidate our various tools and applications by providing comprehensive security coverage for our users, whether they are working in our office or remotely from home. With Cisco Umbrella, we can address all our security needs related to browsing and network security. While it's not mandatory, we have eliminated the need for most physical firewalls worldwide by leveraging Cisco Umbrella's capabilities. This solution has proved to be a game-changer for us, as it simplifies the deployment process significantly, as previously discussed.

The primary advantage of Cisco Umbrella is its ability to safeguard our users no matter where they are working from - whether it's in the office or remotely, as per the new work model that has emerged globally. This integrated security solution has simplified our lives by combining all the necessary security measures in one product. Additionally, deploying the product is all it takes to protect all our users.

Although Cisco Umbrella has an excellent global network footprint, there is still room for improvement and growth in this area. Additionally, there are bandwidth limitations associated with the connectors that need to be addressed. To be a viable solution for larger offices, Cisco Umbrella must continue to expand and improve its capabilities in these areas.

I have used Cisco Umbrella for approximately four years.

Cisco Umbrella has generally been a stable solution for us, although we have encountered some issues with the new connectors. Currently, we are experiencing some minor problems with disconnections or other issues, but these occurrences have been infrequent.

While the solution is currently scalable, we recognize the need to continue expanding our connection points and bandwidth in order to accommodate future growth.

The support provided by Cisco Umbrella is excellent. In addition to the standard support included with the product, we have also opted for an additional support layer provided directly by Cisco. We have been extremely pleased with the level of service we have received thus far.

While there are areas where improvements could be made, such as the RMA process, overall we are satisfied with the level of service provided by Cisco Umbrella.

I rate the support from Cisco Umbrella an eight out of ten.

Positive

Deploying Cisco Umbrella proved to be a hassle-free experience for us. Since our SD-WAN is based on Cisco Meraki products, integrating Cisco Umbrella with Cisco Meraki was an effortless process. This integration has enabled us to implement the first SASE solution in our organization, and the combined solution of Cisco Umbrella and Cisco Meraki has helped us to set up new offices in less than 30 days, which is a significant improvement compared to the five to six months it used to take us earlier. This has led to a remarkable enhancement in our deployment speed, which is truly amazing.

Calculating the return on investment for a security solution is a challenging task, as it can be difficult to measure. While we have not performed a formal assessment of the return on our Umbrella implementation, I am confident that it has yielded a favorable outcome for our organization.

The licensing and pricing structure of Cisco Umbrella is in line with standard systems on the market, and we have no specific requirements in this area. Overall, we have found it to be an acceptable pricing model for our organization.

One of the main reasons we chose to implement Umbrella over its competitors was due to its extensive global network footprint, which closely matched our own footprint at Cosentino. Additionally, Umbrella's user-friendly interface was preferred by our users over other solutions, making it a more appealing option overall.

My advice to others would be to ensure that the Cisco Umbrella footprint aligns with the organization's needs. This is a crucial factor in ensuring that the product works well for the company.

I rate Cisco Umbrella a nine out of ten.

My main goal with Cisco Umbrella is to ensure protection for my users, regardless of their location. Additionally, the solution provides a positive user experience and is overall a great product.

Cisco Umbrella is a first line of defense. It protects the users from going to sites that should be avoided. Cisco Umbrella also protects against malware and phishing. It's a simple and very effective product that works seamlessly in the background. It doesn't disturb you in any way unless you access a website you shouldn't. Then, it will interfere with it and stop you from going there.

It would be good if the more complex versions of Umbrella are simplified so that we can offer them in a more standardized way. We, as a telco, do not operate the same as a traditional integration partner would, who can sell all its services. We try to have a standardized approach as much as we can so that we can sell the solution with as many services added to it as possible. If you look at the structure of businesses in Switzerland, 95% of them have 10 persons or less, and they do not have a security specialist. Therefore, the higher the automated and standardized features, the better it is for them.

We've been offering Umbrella for three to four years.

I've been working with Cisco's products for several years now. We in the B2B area of Sunrise work with Cisco kind of exclusively, it's really our main partner. I look after security products and Umbrella. The cloud-based security products around Umbrella have been the focus of my work.

As a reseller, the value we bring to our customers is the fact that instead of just selling them connectivity or access to the internet, we offer them a base level of security with it. I think that is highly valued by customers since security is typically a topic they struggle to deal with.

When it comes to the stability or performance of Umbrella, we have been very pleased. When you add security on top of unsecured transport, you may have certain delays, but our technical colleagues consider them to be not too bad. Stability has never come up in a customer context as an issue.

When we look at the scalability of Umbrella, we can see the great advantage of it being a cloud-based service. Therefore, scalability is not an issue on our side. We can assume that it will always be around and that the performance will always be good.

I've had very few interactions with Cisco support, and the ones I've had have been good. I'd give Cisco's technical support a rating of nine out of ten.

Positive

We sold a different solution previously, which provided a much simpler DNS protection. It did not have the power and is not really comparable to Umbrella. It was more of a consumer-level product that did not have much of an impact. I had it installed on my internet access at home, and it never intercepted anything I did. It's only once I installed Umbrella that I saw differences in the ways my DNS calls were intercepted. The main reason why we offer Umbrella is its business-grade security.

One of the great advantages of Umbrella DNS is that it's really simple to deploy. It's easy to install, the users do not notice that it's there, and it doesn't interfere with your work. The simplicity and transparency are great advantages of Cisco Umbrella. Cisco could take Umbrella DNS as a good example and also improve on other products.

Cisco solutions are generally perceived to be rather expensive. We have constant internal discussions as to whether we should offer lower-priced security solutions from some of the competitors.

If you are looking for the first time at Umbrella, you should really understand what is behind the solution. Behind Umbrella is Cisco Talos, a research team within Cisco, which is one of the largest private ones in the world. All the input out of the activities of Talos goes into Umbrella and makes it a really valuable product.

As a service provider, we know that other service providers are using Cisco Umbrella, and that was a big factor for us in choosing it as well. Also, we had seen large telcos like TIM in Italy using it for many years and being satisfied with it.

Customers are always worried that somebody in their organization will click on something he or she should not click on. Umbrella does a good job of protecting a business from ruin in worst-case scenarios. It works in the background and is like an airbag.

I would rate Umbrella Easy Protect, which is the simplest on the Umbrella DNS side, at nine out of ten. Because Umbrella SIG is still under development and is very promising, I'd give it an eight out of ten.

Our partnership with Cisco is overall good. It has its ups and downs. Cisco is not always an easy beast to work with. Sometimes you see that traditionally they have a very strong enterprise focus, but we as a service provider have a different need than enterprises, and that sometimes has its challenges.

With Cisco Umbrella, our clients usually always start with simple needs such as URL filtering and move to providing a consistent experience whether the employees are at home or in the office. We also have clients with a large Cisco Meraki portfolio. Umbrella ties into Cisco Meraki. You can log into one place, configure your policies for your users when they're away from home, but then those policies can be pushed down to the Meraki deployments. So if you've got 100 branch offices, which some of our clients do, it's one click to edit a policy and have it be effective in all of the branches. It will also be effective for the home users. Through a single pane of glass, you can have a consistent policy everywhere. This comes down to the integration that Cisco has built into the different products.

Cisco Umbrella's integration with other solutions has been a great feature in terms of ease of administration. Administration and troubleshooting are faster. The single pane of glass is great as well. Another great feature of Cisco Umbrella is remote browser isolation. With this feature, you open a virtual browser, and it's seamless to the user. If the user ends up going to a bad website that's passed a policy and something bad tries to download, it will not download into the machine because it is a virtual window somewhere in the cloud. You are protected by this feature.

The integration between Cisco Secure products is a lot better now than it used to be, especially with Cisco SecureX knitting everything together. Previously, they were solutions on their own with a single dashboard, and it made troubleshooting difficult. You may have contained a threat from one place but not in another place. Cisco has worked hard over the last three or four years to allow these products to inter-operate, which makes troubleshooting and finding threats a lot faster.

The benefit we have seen from using the Cisco Secure suite is the threat response. When you have a product on its own, there might be a threat, and you can click a button, deal with it, and think it's done, but you would have to rely on someone to go and check the other products. With integration, you don't have to do that. You can log into a single dashboard like SecureX, which fits everything together. Even Umbrella ties in with Meraki, Cisco Secure Firewall, and Endpoint. Thus, you can be quite confident that if you contain the threat in one place that it's automatically contained in other places as well.

Threat hunting with Cisco Secure is easy with Cisco Threat Response and SecureX. When the suite of products are tied in with SecureX, you can then dive into one dashboard when there is an alert. With a couple of clicks, it will launch Cisco Threat Response. You will be able to stop the threat at the endpoint or firewall and also see what other devices are potentially compromised. If it's bad software, you can make sure that if it's detected again that it's never allowed into your network. The client that's compromised can be shut off completely. Before integration, you either wouldn't have been able to do that or it would've been a long-winded process. Then, the damage might have already been done because the threat response came too late. Integration has enabled faster threat responses.

I would like to see more integrations with more products. Some of the integrations need to be simpler as well. For example, the integration with Cisco Secure Firewall could be simpler.

It would be good to make reporting simpler. For those who don't use SecureX, it would be good to make Umbrella really simple to use upfront. It's not a difficult product, but it can be daunting for someone who isn't exposed to it because there are so many options.

We've been using Cisco Secure products for 20 years, and we've been offering Cisco Umbrella since its inception.

We use several Cisco Secure solutions including Firewall, Analytics, Umbrella, Endpoint, and Client.

As an intermediary between Cisco and our customers, the value we add is not only the experience but also the relationships we hold within Cisco. We may know the answer to a customer's question because of our experience. If we don't, our relationship within Cisco is such that we can go straight to the person we need to ask. It shortens the process, and we can deliver the solution faster than the customer going directly to Cisco.

Cisco Umbrella's stability and availability have been 100% uptime since inception. This stat has never gone down.

Because Umbrella is a cloud-based solution, it doesn't matter if you are putting five users through it or 5,000. All of the heavy work of processing is done on Cisco's cloud platform, and it'll always give you 100% uptime.

Deploying Umbrella is really easy. The initial deployment can be done in one to two days. More advanced deployment including creating policies is also quick and can take a few hours to two days because it is cloud-based.

You don't always have to deploy Umbrella live straightaway. Umbrella can be deployed in monitor or audit mode so you can see what's going. You can then use the data to create the policies. That is, you can deploy it without affecting anyone initially just for the visibility and then build policies on the back of it.

Testing is easy as well, which means that you can test the data you've gathered on a small set of pilot users.

To those thinking about Cisco Umbrella, my advice would be to take up the free trial. It takes just a few clicks to deploy it in monitor mode, and you won't be affecting live traffic or your user base. You will be able to see the level of data you get of what all your endpoints are doing.

Given where Umbrella is today and the benefits it offers, especially compared to the competition, I would rate it a nine out of ten.

Our partnership with Cisco is very positive, from our account management team to the systems and sales engineers, to TAC for support. This is because Cisco has a knack for getting us in front of the right person, which is so useful. Other vendors aren't always as good. With Cisco, if you say you need someone who's an expert in deploying Umbrella or Meraki, they'll get you that expert. And no matter what question you throw at them, they'll have the answer. If someone says they're going to get you an answer, they do. That's the power of the partnership with Cisco. They're sort of a trusted partner. 

The benefits we get from partnering with Cisco are first of all access to Cisco's expertise to deploy these products. This means we get to know about the products in a bit greater detail than we would of if we weren't a partner. By knowing about the products in greater detail, we can then offer them to clients. 

Being partners, you get partner benefits, discounts, and the like. But it's more the knowledge. If we know the products on a deeper level, we can offer them to a client. We can show the client the value add of Umbrella versus a competitor's product.

The benefit that Cisco gets from Vohkus being a trusted partner, is that they know when we deliver a solution, we deliver it right. We deliver it to a standard that Cisco would be happy with. Cisco benefits from this partnership as they get fewer TAC calls because if we've deployed it correctly, the customer won't have to speak with them. Equally, if we've deployed it correctly, we don't have to go speak to them, so we're cutting down on costs, but there is also the brand reputation that's being maintained. If we deployed a Cisco solution and did it badly, it'll look bad on us, but the client will think it could be the Cisco product. By us deploying it correctly with our experience and knowledge, Cisco would know that that solution's going in and the customer isn't going to think, "Oh, it's Cisco that's the problem," if something goes wrong. That brand integrity is maintained.