Box Room for Improvement
LH
LouisHeidensohn
Consultant at a tech vendor with 51-200 employees
Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.
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Parthasarathy Chellapillai
Program Administrator at Flextronics
The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.
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Shrikant Pillay
Service Management Consultant at Tata Consultancy
I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.
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Box
July 2025
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
860,632 professionals have used our research since 2012.
Mahender Nirwan
Software developer at TAIGLE LLC
The price must be lowered.
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reviewer2004534
Regional account manager at a tech services company with 51-200 employees
The increase in the capacity could be an improvement.
In future releases, there could be encryption, to have better security.
View full review »reviewer1325613
Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve.
They could integrate better with other platforms.
View full review »reviewer2386662
Technical Adviser at a computer software company with 5,001-10,000 employees
One drawback is its permissions system, which has caused issues prompting our transition to SharePoint. The reporting functionality could be improved; currently, they utilize Excel for reporting purposes.
Making API calls is challenging because API calls are necessary when moving data from Box to SharePoint. Payment is required beyond a certain threshold of API calls per user, which has been quite difficult.
The support could be enhanced during the transition from Box to SharePoint. Box's pricing model is based on the number of API calls, with a cap applicable to all enterprises. This limitation has been an issue.
There could be better reporting systems. For example, if something gets deleted, I need to go to the user activity to check who did it. Having a more efficient way to retrieve reports would be beneficial.
PG
PhilipGlencross
Medical Director at University OH Partners
Working on documents in real-time is sometimes faulty and could be improved.
I would like to see Box integrate with more apps.
View full review »YT
Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
I find their API to be quite complex and it could be more straightforward. Additionally, the user interface complexity arises, particularly when creating users or managing ownership assignments. Simplifying this interface could enhance user experience.
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Grant Boyd
Senior IT Project Manager at Nature Conservancy
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels.
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Yasmine Abib
Systems engineer at Expleogroup
It could be cheaper.
View full review »DC
DavidClarke1
IT Manager at Batchelor Construction
I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.
View full review »reviewer1453413
CEO / PM / Systems Engineer at a tech services company with 1-10 employees
I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.
View full review »reviewer1248519
Sr. Staff Data Engineer at a construction company with 10,001+ employees
Better integration with other solutions is needed. Some use cases require the user to integrate with a document management system, or they may want to do some sort of workflow management. For example, if they want to maintain an integrational ERP system then different departments may have different requirements. The legal team will require a different set of controls than the HR department, and they want to have some sort of workflow as a process. I do these things manually because they are lacking in this product. If an ERP needs a file stored in Box then it should be able to download it directly.
I would like to see an indexing system because without knowing the filename, it is difficult to find what I am looking for amongst thousands of files. It would be nice to have some sort of metadata.
View full review »reviewer1826862
Territory Manager at a tech services company with 1,001-5,000 employees
The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.
View full review »reviewer1712571
Implementation Engineer at a tech vendor with 201-500 employees
If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.
View full review »AR
Ahmed Rashad
Product Manager at Tech-hub
I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated, represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great.
Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.
View full review »VC
Vishal Choudhary
Associate Data Engineer at a tech services company with 201-500 employees
Sometimes, their website doesn't work properly. It could be improved with a better user interface.
The UI should be faster. Sometimes it lags when switching between documents.
Sometimes it is compatible with our other devices, but sometimes it's only allocatable to use in the proper way. It's not really optimized for high compatibility with other devices.
View full review »reviewer1295862
Vice President APAC Cloud Operations at a financial services firm with 10,001+ employees
The integration with other products should be improved.
View full review »it_user367332
IT Program Manager at a university with 10,001+ employees
Support for larger files.
Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services. While it's understandable, it's annoying.
View full review »it_user370806
Informationsspezialist/Generalist at a legal firm with 51-200 employees
Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’).
In Switzerland, many firms of different sectors face strict regulations around where their files are stored, leaving them with a limited set of options, and keeping many of these enterprises stuck on legacy infrastructure. Box Zones is a good initiative or start, but its not perfect at all.
it_user508413
IS administrator at a non-tech company with 5,001-10,000 employees
Maturity of the enterprise security around user management.
View full review »it_user508536
Manager, Project Management at a financial services firm with 501-1,000 employees
I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISV's. I mean a division who could really help write business specific apps.
View full review »it_user508548
Works with 501-1,000 employees
Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box. It would be nice to have a more seamless integration with clients.
View full review »it_user508413
IS administrator at a non-tech company with 5,001-10,000 employees
Like all cloud platforms, there are always areas of improvement around sync to local devices. We are very EXCITED about the soon to be released Box Desktop for streamed file content. We are looking to beta the tool!
View full review »it_user127716
CIO at a comms service provider with 1-10 employees
Tasks and comments could be easier to see, report, search, and manage.
I think it would benefit from a task full screen with list and sort functionality, then similarly a comments screen with list/filter/sort.
So, rather than looking at individual documents and drilling down to see where comments have been added, you could, for example, view all comments added to documents in a specific folder since a set date, such as last week.
This would be particularly useful on collaboration projects, as you could easily, on the first page, see all of the comments in that project folder. You could, based on you interest, click through to the document where there was a related comment.
View full review »it_user474612
Applications Analyst at a philanthropy with 51-200 employees
The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary.
View full review »it_user508497
Information Technologist IV at a university with 1,001-5,000 employees
Integrations, the more integrations the better. Office + Outlook are great but we need more like it.
View full review »it_user487773
Productivity & Collaboration Service manager at a consumer goods company with 1,001-5,000 employees
Search function remove layers.
View full review »it_user488379
Network Manager at a non-profit with 1,001-5,000 employees
There are still some management features I would like to see improved, giving more control to IT. There is a good bit here, but could use a bit more.
View full review »it_user474612
Applications Analyst at a philanthropy with 51-200 employees
The Search functionality needs to be more robust and behave like Google Search.
I wish that the Box Search functionality would use the machine learning technology found in Google Searching to perform/track user searches. Currently, when I perform a search in the Global Search toolbar in Box, there is the option to refine my search through filtering by Folder, Owner, Type, and other attributes. This is a good workaround, but eliminating this step would be ideal.
it_user472476
Enterprise Content Management Administrator at a media company with 501-1,000 employees
I would love to see the ability to invite collaborators extended to a file level, not just the folder level.
View full review »it_user472392
Collaborate Helpdesk Specialist at a university with 5,001-10,000 employees
Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.
View full review »it_user420975
WW Practice Leader in Solution Architecture and Systems Engineering at a tech company with 10,001+ employees
The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.
View full review »it_user5442
CEO with 51-200 employees
I wish the search was faster, like a google search.
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it_user1122
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Only web access for non enterprise customers. Come on guys, Dropbox, Google Drive, and SkyDrive all have a syncing feature.The only way to set up a comparable feature is to either:A) Pay for it via an enterprise plan.
B) Set up a WebDAV storage link via a disk mount in your OS (Which is slow as molasses and isn't user friendly at all.
View full review »
Buyer's Guide
Box
July 2025
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
860,632 professionals have used our research since 2012.
Buyer's Guide
Download our free Box Report and get advice and tips from experienced pros
sharing their opinions.
Updated: July 2025
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