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BeyondTrust Remote Support Valuable Features

Rich Longo - PeerSpot reviewer
Vice President of Sales at ServicePro

It was invaluable because we were able to simply send a link out to whoever we needed to help within our organization. They'd click on the link, and they'd simply give us the permission that we needed to get in there. 

We could also monitor what our different support staff members were actively doing when they were trying to fix an issue or problem. It made it very quick and easy. It wasn't anything complicated. It was something that even the lowest-tech type of a person within our organization understood and didn't have a problem with.

It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.

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RO
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees

Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature.

It is pretty user-friendly. It is also good performance-wise.

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MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.

The solution's most valuable aspect is its ability to be able to record sessions.

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Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.
Adrian Szwejkowski - PeerSpot reviewer
Global Endpoint Manager at a manufacturing company with 10,001+ employees

The solution does offer mobile support.

Setting up the cloud deployment is very simple. 

The solution is stable.

We've found the technical support to be quite helpful and very valuable to have.

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SP
Director CTO Office at a tech services company with 201-500 employees

Having a secure method of access without having to install agents everywhere is a good feature. It also offers the flexibility to support many customers with few licenses.

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Milos Tolpa - PeerSpot reviewer
IT Engineer at FormatPC

This is a very secure product.

There are a lot of features available.

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AH
Associate Security Engineer at a security firm with 11-50 employees

I like the interface and it's helpful for me that when I'm taking a session it's totally in my control.

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NP
Project Manager at a financial services firm with 1,001-5,000 employees

It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.

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EH
CTO Subject Matter Expert at a media company with 201-500 employees

The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.

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Buyer's Guide
BeyondTrust Remote Support
August 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.