Automation Anywhere Reviews

We have many use cases for Automation Anywhere including HR and finance processes, and for the code in our production.

Before implementing Automation Anywhere we had complex data that was huge. For example, with the insurance, banking, and health sector domains. We were able to solve this problem with Automation Anywhere.

As a partner and system integrator, we have access to a vast database of applications. However, there is no direct connection between the upstream and downstream systems, resulting in scattered data across these applications. Automation Anywhere is effectively connecting all the applications, providing a seamless end-to-end workflow that has helped us.

Moving forward we see opportunities to operationalize AI within our organization. We support 15-plus industries and almost 182 clients across the globe. We have different use cases. One of which is for a client for criminal verification automation. This process is complex because we need to get the information from various systems to authenticate the staff. Another is in the healthcare sector where HIPAA compliance is present. So we ensure that we are not touching the customer data. We are using Automation Co-Pilot to solve some of the problems.

We are talking about a powerful tool in Automation Anywhere. They have been in the industry for 20 years and have learning systems such as IQ Bot, Document Automation, and CoE Manager. We are using this powerful tool and getting the best out of the generative AI. We have used the generative AI to solve complex problems for our clients. In one instance, a project that would have typically taken over a year to complete was successfully delivered within just three days using Automation Anywhere and generative AI. We can also extract data faster including clinical data and audio-enabled data for our clients. Our clients want everything as a package and immediately. Before Automation Anywhere and generative AI this was not possible. Now we can provide a solution to our clients within four to eight hours.

Automation Anywhere uses a GUI which is drag and drop. This means even a nontechnical person can use it. There is no need for a developer. With a subject matter expert, in a logistics or health care process, Automation Anywhere can perform miracles. Automation Anywhere is user-friendly and that has enabled us as a partner to help more customers with their digital transformation. A nontechnical person can be trained to use Automation Anywhere in just five days as long as they have an aptitude to learn.

We have used Co-Pilot to enable the digital gate for one of our banking clients with over 30,000 users.

We have used CoE Manager for one of our large clients which easily provides them with a ROI and allows them to see how the BOT is performing. The CEOs, CFOs, and CROs are all able to see how it is impacting their business much easier. CFOs and CROs are now recommending automation to their organizations for the ROI and the scalability it can offer.

Integrating Co-Pilot is a no-brainer. If we are talking about the day-to-day operations, the digital workforce, having a competitive advantage, and scalability, then we have to implement Co-Pilot. It is mandatory and not optional.

Automation Co-Pilot has saved our clients a lot of time. For example, one of our use cases involved a client with 20,000 users where they used to spend 20 to 30 minutes addressing each user's query. With Automation Co-Pilot that time is now fractions of a second. Having to put customers on hold to check information in multiple systems or not responding to emails can result in unnecessary escalation. With the implementation of Automation Co-Pilot the people that used to work on those things are now happy and no longer stressed out because they can now focus on more meaningful work. Automation Co-Pilot improves the employee and customer experience as well as the overall company benefits from it.

Automation Anywhere product catalog has APIs. The API can integrate with any system in the world. It can be SAP, Oracle, Workday, or any complex core banking application. In the cases where Automation Anywhere is deployed on-premises because the organization is regulated, we can go with Automation Co-Pilot which helps connect internal systems without compromising other aspects of data or privacy. The usage of Automation Anywhere is based on each client's needs and the nature of their business.

I have been an Automation Anywhere partner since 2018 and they are always surprising me. Automation Anywhere is customer-centric and on top of the market demand. Automation Anywhere's document automation solution has a 90 percent accuracy rate with handwritten documents. This is a challenge that no other solution has been able to effectively address.

Co-Pilot is a valuable feature. We have a large client with over 30,000 users. A project that size would normally take two to three years but with Co-Pilot we can solve it in two weeks. Not only is it unbelievable to us as a system integrator but also to our clients. 

Automation Anywhere is a powerful tool. The generative AI, hyper scaler with Google and Amazon gives us the power to solve complex problems.

We have learned a lot about how to leverage more of Automation Anywhere on the NLM side.

Automation Anywhere needs to have more testing tools to improve the testing portion of the solution. That would help us do a lot of testing and move on.

The Process Discovery, CoE Manager, and Data Analytics are only available on the enterprise edition. They should be made available for general use and the community edition as well.

I have been using Automation Anywhere for almost ten years.

We have not required the use of technical support for Automation Anywhere yet. When we use new products such as Automation Co-Pilot, CoE Manager, and Process Discovery we use the support. They have a good concept of Orange and Gold support for the enterprise clients. We can get support in two hours with good response times. We can also find a lot of support from the Automation Anywhere Community.

I would rate Automation Anywhere nine out of ten. As a heavy consumer of Automation Anywhere, I highly recommend the solution to many of our clients. The product catalog is simple and the technology upgrades are frequent.

Automation Anywhere is customer-centric and partner-friendly. As a system integrator, we have a hundred-plus resources across the globe to support almost 182 clients. We prefer Automation Anywhere because of what we get from their partner team,  pre-sales team, and customer support manager team. When we are stuck on something and give them a call, they immediately respond to us. This is why we promote Automation Anywhere the most. Automation Anywhere is coming out with new products every six months that are needed in the market. This also challenges us when we meet our clients to tell them we have something new and ask them to test it. Compared to the old version, the performance has phenomenally improved. Automation Anywhere is also helping with year-over-year return on investment. Product wise it is not overwhelming and it has tools such as Automation Co-Pilot, CoE Manager, and Document Automation. Those are the only tools we need and it is easy to understand, utilize, and integrate with any LLMs. With a click of a button, we can integrate with any tool that is available like ChatGPT, Google, or Azure.

Regarding maintenance, for instance, we automated the statutory complaints process for one of the largest organizations in India, which had 65,000 employees in 2020. They have not required any maintenance since then, except for when the government changed their portal and that process only took us three hours to complete. This is because the process we developed is still functioning effectively. The product is stable, so unless enhancements to the existing portal are necessary, there is no need for maintenance.

When upgrading from V11 to A360 we faced some hiccups initially, and after that, we never encountered any problems. We migrated almost 5,000 bots from V11 to A360. We initially estimated six months to complete the migration but we did it in two months. 99 percent of our clients are using A360 which helps us move faster. We initially had pushback from the clients not to migrate because they were happy with what they were doing. After we demonstrated the benefits of cloud-native architecture, including a 15-fold increase in performance, and conducted a successful proof-of-concept, they were happy to migrate to the cloud.

Migrating from other OEMs to Automation Anywhere is seamless. Two of our clients wanted to migrate from their OEMs to Automation Anywhere and we were able to migrate 1,500 bots in two weeks.

I'm currently using Automation Anywhere for automating Excel, database, and document automation. The use cases are mostly related to the accounts and finance department.

The infrastructure that Automation Anywhere has created is really simple. Compared to other tools such as Power Automate, it is more user-friendly and faster. The benefits of Automation Anywhere, along with my experience automating with Python, make it easier to automate Excel and UI-based automation tasks.

They can provide more features for desktop application automation. They don't have extensive capabilities for automating desktop applications. While we can automate desktop applications using paths, it is not very accurate. I haven't used AARI extensively, but I have created one or two processes that have AARI infrastructure. I have used forms for those processes.

I have been using Automation Anywhere for 4.5 years.

Besides Automation Anywhere, I have used Power Automate. The cost of Power Automate is significantly lower compared to Automation Anywhere, which is one advantage. However, regarding proficiency and overall functionality, Automation Anywhere is much better.

The setup process in Automation Anywhere is really easy. While I haven't worked extensively on moving from development to production in Power Automate, with Automation Anywhere, we just need to import the bot and export it into the production environment. The process typically takes 10 to 15 minutes.

While I don't know the exact figures, Automation Anywhere is approximately 10 times more expensive than Power Automate, possibly even more. I have a general idea of the cost for one runner machine, but I don't have exact information about their charging structure.

They have comprehensive videos related to each action in Automation Anywhere. They have created entire videos and classes on the Automation Anywhere University website, which serves as a direct learning resource. Performance with Automation Anywhere is really good and much better than Power Automate. On a scale of 1-10, I rate Automation Anywhere an 8.

We are a reseller. We first implemented it for an auto company and then decided to implement it for other customers as well.

We use it for workload automation. By implementing Automation Anywhere, we wanted to automate processes. We have not had any big problems with Automation Anywhere. The problems are in other systems.

Before Automation Anywhere, our clients did not have any other tool. Everything was done manually, and now, a lot of processes are automated by this tool. They save lots and lots of money.

We usually use Co-Pilot for approvals in a department. For example, when the accounting department needs to approve an invoice, we can use Co-Pilot and get the data, accept the data, and get the confirmation for the invoice. It can be automated by RPA. There is about a 5% to 10% increase in productivity because it is not so much stabilized for the client, but there is an opportunity to grow up to 40%. We are now playing a little bit with GenAI. We want to use some ChatGPT stuff and approve it through Co-Pilot. We can then use RPA. It could be a nice process. For example, we are building automation to compare the competitors in the market for a retail company. We can use ChatGPT to get some data from the website, and RPA can then make a comparison of these retail companies. We can then give the information to the finance department, for example, to change the price of the product or something like that. This is a really nice and great opportunity for customers.

The biggest benefit is cooperation with the robots. Approvals are great for us and for our clients. It is very nice for this.

We have mostly integrated SAP applications, and then there are also some specific automations for the customers. They usually have some internal applications that they are using. The integration components that we use vary depending on the target application. Sometimes, we are not able to get the data from the application via API, so we can use the UI automation. It is nice for automating the scraping technology for applications.

The main benefit for which we usually start using this solution for a project is to save overtime for employees so that employees are much happier because they do not want to do overtime. However, after that, when we start automating big processes, they are even able to reduce the number of employees. That is an aspect of automation, but overall, companies can save a lot of money because automation tools can help you save working capacity.

I like the new GenAI and Automation Co-Pilot, which is something like attended automation. It looks very nice now. GenAI is the most valuable to me at this time.

Reporting could be better because there is a little bit of overkill in getting information about the utilization of the bot license. This could be a little bit improved.

We sometimes have a problem with the connection between the control room and the database, but it is not very often.

We have been using Automation Anywhere since 2017.

For a small process, it could be a ten out of ten, and for a really complex process, it could be a six out of ten. That is because there are a lot of different ifs or decisions in the process. If a process is very complex and there are a lot of decisions, that could be a little bit bad for the stability of the bot.

Its scalability is great. You can reuse a lot of processes or roll them into different locations if the process is the same. For scalability, it is very nice. I would rate it a nine out of ten for scalability.

Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit crazy. Their knowledge is great, but the timing and scheduling of the calls are not so great.

Positive

We have worked with UiPath and Blue Prism. For us, Automation Anywhere is the winner. We chose it because we see the most opportunities for this tool. It is much more modern than Blue Prism. From my point of view, Automation Anywhere has a bigger price value than UiPath.

It is easy to learn how to automate processes with Automation Anywhere. It is not as easy as UiPath, but it is still easy to learn. UiPath is a bit easier to use because it has the UI and you mostly use the boxes. Automation Anywhere is more technical. It is a little bit more difficult than UiPath, but I understand why. In a few weeks, a nontechnical person should be able to automate a short or easy process.

We have the cloud as well as on-prem deployments. We now have something like a robot as a service. It is a hybrid with the cloud and on-premises setups.

It is quite easy to install it and connect it to the databases. The deployment is very easy.

The deployment duration usually depends on the client. It can take two or three days to set it up properly.

It could be a one-man job, but you need help from other departments to open the connection between the database and the control room and everything like that. The installation itself is a one-man job.

In terms of maintenance, a little bit of maintenance is required. The maintenance is mostly related to the bots or processes. It is not much related to the platform. Sometimes, you need to do upgrades and sort out some issues with the connections. Maintenance of the bot is a bit of a different story. If there is a change in the target system, we have to change the bots. It depends on the changes in the companies.

The maintenance effort depends on the version because sometimes, it is very easy to upgrade and everything is good, but sometimes, you update the platform and you need to change lots of bots. On average, it is easy to upgrade it. We can upgrade it with just one button.

Overall, we have nine people working with Automation Anywhere. Our clients are mostly enterprises.

It can save money and resources. You can save everything. There is a huge return on investment with its license.

I do not have the metrics for the ROI because it depends on the utilization of automation in a company. It could be a 100% ROI in one year. It could also be 1%.

It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good.

I would recommend Automation Anywhere because there is a price-to-value benefit. There are a lot of opportunities to save money in companies or enterprises. It is a very helpful technology, and it can help you to be a better competitor in the market.

Overall, I would rate Automation Anywhere a nine out of ten.

I use it for various IT operations.

Automation Anywhere has significantly improved our organization's efficiency. Across various processes, we have achieved a 90% time savings for each use case, making our workflow much more streamlined and productive.

We used to do things manually, which took a lot of time. Now, with Automation Anywhere, most things are automated, making things faster and better. Sometimes we still need to do things manually, but overall, it has made our work much easier and less prone to mistakes.

To improve Automation Anywhere for the next release, standardization is key. The application should work universally across servers and desktops, without limitations on licenses tied to specific virtual machines. Currently, the one-to-one bot and VM dependency pose restrictions, and a more flexible licensing system would enhance its usability. Additionally, for business users without technical skills, using Automation Anywhere can be challenging. While it is easy to develop automation, deploying and running them requires some technical knowledge. Training is essential to navigate the platform effectively.

Upgrading Automation Anywhere can be challenging. Communication about upgrades is lacking, and an auto-upgrade feature or at least notifications would be beneficial. Currently, there is no automatic check for the latest version, and improvement is needed in providing information to users about updates.

I have been working with Automation Anywhere for a year and a half.

It is a stable solution. I would rate the stability as an eight out of ten.

Automation Anywhere can provide automation at a large scale, but the effectiveness depends on the complexity of the processes, which is common for any ERP system.

I would rate the technical support as an eight out of ten.

Positive

The deployment process is fairly straightforward. Deployment of Automation Anywhere typically requires just one person. If you are familiar with the entire workflow, one person can manage the deployment effectively. Maintenance for Automation Anywhere is minimal. However, due to recent use, aspects like patching and version upgrades are not entirely clear, and occasional manual intervention is needed for tasks like access management.

The price for Automation Anywhere is reasonable compared to others, but there are some feature limitations. Specifically, the ability of one bot to support multiple VMs is an issue, distinguishing it from some other solutions.

In our organization, I see great opportunities to operationalize AI, particularly in the realm of monitoring. Whether it is through comprehensive monitoring tools or leveraging Python for data analysis, there is potential to enhance our operations.

Assessing the learning curve for Automation Anywhere, it takes around a month for non-technical employees to become proficient. While an expert developer might grasp it quicker, providing training is essential for non-technical users to effectively learn and use Automation Anywhere.

Our organization is focused on expanding automation and AI use cases, continually adding more features. Additionally, there is an interest in exploring generative AI to enhance our capabilities further.
We have integrated Automation Anywhere with various solutions, including ITSM, a centralized portal, and several third-party applications.

Integrating Automation Anywhere into our workflows, APIs, and business applications is effective, but it is crucial to ensure a secure network.

Automation Anywhere has been a time and cost-saver for us. Achieving a 90% cost reduction in tasks is a significant boost to resource efficiency and overall cost-effectiveness.

We use Automation Anywhere across multiple departments, but it operates within the same environment and infrastructure, given its public nature.

My advice for those using Automation Anywhere is to start with a less complex use case. It is a good platform overall, but beginning with simpler tasks will help ease into the automation process. Overall, I would rate the solution as a seven out of ten.

I have automated use cases for different domains such as finance, healthcare, and retail sectors. In the finance domain, we are automating balance sheets. I have worked with payment companies where they are creating daily reports such as car dispatch reports. In healthcare, we have patient PDFs. We are extracting the patient data from PDF files and inserting it into their enterprise ERP websites and desktop applications.

What I appreciate most about Automation Anywhere is its user interface. The user interface is very friendly and simple when compared to UiPath and Power Automate. Everything is written in a very simple way. They have now updated with AI agents, integrating all the new upcoming features. It has a drag-and-drop feature, and business users have both on-cloud and on-premises control rooms. They can easily run a bot from their machine after half an hour of training. Business users also get credentials features in Automation Anywhere, where they can save their credentials and the bot can pick them.

The user interface is very good and easy to understand. It features a drag-and-drop capability, which means it doesn't require extensive coding knowledge. Users can simply drag the necessary components to complete their tasks.

Business users can access either a cloud-based or on-premises control room, which operates as a web application. When we create a digital agent or bot for these users, we only need to provide about half an hour of training. After that, they can effectively run the bot from their own machines without needing a developer or support person.

Additionally, there is a feature that allows the bot to interact with users effectively. We can create prompts and Excel files that the bot will read and respond to. The Excel file can remain on the user's local machine, and users can provide instructions to the digital agent through this file. This interaction method is convenient for business users. For tasks like changing passwords or updating website information, business users can do so without needing to rely on developers. There is a credential vault feature in Automation Anywhere, which allows users to view their credentials securely. If they need to make any changes, they can easily navigate to the credential vault to do so.

They can improve by adding some connectors to connect with SharePoint and different applications. In Power Automate from Microsoft, they have connectors to connect all the applications, but in Automation Anywhere, we don't have this feature. Nowadays they have created the ability to create custom packages, but that requires a high level of coding language, so not everyone is comfortable with it. They can improve this in the future. Additionally, the licensing cost is too high.

I have been using this product for four years.

For the enterprise version, there is no lagging or crashing. You can expect zero downtime from their side.

Scalability is quite good in Automation Anywhere. They have a feature of Workload Management, where you can scale your automation to any level. If you are receiving any type of volume, you can scale it up to 100 machines, 200 machines, or any number of machines you require.

Support is available 24/7. If anything goes wrong or anything we cannot handle, support is always there from Automation Anywhere. They will try to provide a solution in any way. If the resolution is not achieved, they will escalate the ticket to a higher level. The quality of support is very fast. Once you raise a ticket, they will not close it until your issue is resolved. Support timing is excellent, but support answers sometimes have bugs. 

Positive

I have done some support work in UiPath, but I have not used it for development purposes.

If we opt for the cloud version, the process is very easy and won't require much effort. In contrast, going with the on-premises option entails some additional requirements that the IT team needs to manage, but it's still manageable. It's straightforward, and there is documentation available that you can refer to in order to complete the setup.

From start to finish, installing the cloud version takes only about fifteen minutes.

Only one person can handle this task. I have expertise in cloud solutions, but working with on-premises systems requires more effort, and I don't have that knowledge.

Some clients, particularly in the financial sector, prefer to secure their data on on-premises systems. This approach requires additional effort. In contrast, using cloud solutions is much simpler.

In terms of maintenance, once they sell their product, we have to maintain all aspects, including how many licenses are used, needed, or going to waste.

After implementing, I have seen that some customers are not getting ROI from that, so they are stepping back from using Automation Anywhere.

The licensing cost is very high. In India, not many people are comfortable using it. In some other countries such as the US or UK, people are trying to use it. This is why clients don't want to purchase the Automation Anywhere license.

Some colleagues mentioned that one or two people are interested in implementing this. I suggested it to them, but they are hesitant because they don't want to purchase the Automation Anywhere license. They feel it's a bit costly, especially since the pricing depends on the volume of use. If they are looking to operate within a limited volume, they won’t be able to utilize the product fully for the cost.

In terms of market comparisons, Automation Anywhere isn't excessively expensive, but it's also not the cheapest option available. When comparing it to Power Automate, Power Automate is definitely cheaper. Automation Anywhere is more expensive than Power Automate. 

Overall, Automation Anywhere is a very user-friendly and easy-to-use tool. If clients are looking to implement automation into their business, I would definitely recommend Automation Anywhere over other tools. It is well-suited for their purposes and can be easily utilized.

Additionally, it caters to citizen developers. For example, if someone in the finance department wants to use Automation Anywhere, they can learn to use it within two months. That's why I have a strong appreciation for this tool.

My overall rating for Automation Anywhere is a ten out of ten.

Our use case involves reconciliation in a security company where money is collected from different locations and is reconciled at the end of the day. Other use cases include IT service management automation and HR processes, labeled HR two point zero. This involves payment processing in the HR space and fulfillment receiver.

Prior to implementing Automation Anywhere, the HR department faced challenges with payment scheduling, resulting in significant delays and monthly penalties. By automating this process, the department has eliminated these penalties and reduced the turnaround time for payment processing from two weeks to one day. This automation has not only improved efficiency but also generated substantial cost savings, as each transaction previously incurred a penalty of four rands.

Automation Anywhere offers good learning materials that are free to access. However, some background in RPA or an understanding of workflows is recommended to effectively utilize the platform and its resources. While the materials are comprehensive, a basic understanding of automation concepts will make the learning process smoother.

The learning curve for Automation Anywhere is relatively short, with non-technical users able to start developing within a week. This rapid learning process allows beginners to learn on the go and immediately apply new knowledge. With dedicated practice, approximately 40 hours, or a week's effort, can result in significant developer readiness.

Automation Anywhere has significantly improved our turnaround time, transforming our operations from lagging to leading. We are now ahead of our transactions and able to proactively meet metrics, cutting costs and avoiding penalties. This proactive approach has resulted in substantial cost savings and the elimination of losses due to penalties, marking a significant achievement for our organization.

We have integrated Automation Anywhere with an SAP application, encompassing processes that involve Excel and other mainframe applications.

The integration was challenging, but our experience with RPA technology proved beneficial. We collaborated with application owners to identify suitable APIs and address concerns regarding sensitive data and test environments. Leveraging Automation Anywhere's integration tools, including IQ Bot and cognitive capabilities, we successfully accessed necessary materials and automated sensitive processes. We also incorporated our existing workflows and adhered to standard screening procedures throughout the integration.

Automation Anywhere automated 90 percent of the process, with the remaining reserved for quality assurance to ensure complete processing.

The most valuable features of Automation Anywhere are the document processing and queue management.

The workflow has a complex drag-and-drop interface that is not user-friendly and requires a good technical understanding, which can be challenging for users. Additionally, the IQ Bot configuration is complex and requires significant effort to interpret unstructured data effectively. Simplifying these aspects would be beneficial.

I have been using Automation Anywhere for over two years.

Automation Anywhere is stable, and I would rate it nine out of ten.

Automation Anywhere is reasonably scalable, and I rate it as eight out of ten.

The customer service is straightforward, and the support process is efficient. Issues are addressed through logged tickets, making it quite good.

Positive

The initial setup of Automation Anywhere was straightforward and completed within a day, primarily due to our accreditations and existing understanding of other technology tools.

We reduced the number of full-time equivalent employees from five to one through automation.

Automation Anywhere is thought to be quite expensive, especially for smaller organizations. The pricing model, which varies based on the number of bots and level of support, can become costly. For corporate environments, it is manageable but still on the higher side.

I would rate Automation Anywhere eight out of ten.

We use Document Automation and intelligent automation to identify fraudulent transactions and false claims. Automation Anywhere was instrumental in this process, helping to detect and prevent fraudulent activity. This has been a significant achievement in combating fraud.

We utilize Automation Anywhere across multiple environments, including quality assurance, user acceptance testing, and production, within various regions.

Automated bots monitor the active solutions and restart machines as needed to prevent downtime and reduce the need for manual maintenance.

Weekly maintenance of the bots, including any necessary manual tasks, requires one to two hours.

There are specific use cases where I would recommend Automation Anywhere, such as finance and accounting, human resources, customer service, and IT operations. It’s essential to consider the specific needs of an organization to determine if it’s the right fit.

I use Automation 360 as an RPA developer to automate BPS processes. I have developed over 12 to 15 bots that handle back-office tasks. 

My current project is a UK-based water project. Previously, they would take the meter readings and send them to us for quarterly billings. We used to manually enter them in the system, whereas now, we have a bot to help us enter meter readings.

We have also developed a bot to open accounts for new customers. The bot takes all the input from the customer, creates an account, and sends a welcome letter.

Automation Anywhere has significantly helped my organization by automating tasks that were previously done manually by the back-office staff, resulting in increased efficiency.

A technical user can see the benefits of Automation Anywhere within a few days. After developing a bot, there might be some issues that need to be fixed in the bot. After resolving those issues, the benefits are immediate.

In terms of integration, I have integrated Automation Anywhere with some desktop-based applications, web-based applications, CRM applications, and Excel. I have also integrated Outlook where the bot sends an email through Outlook.

The recorder capture tools, specifically the AISense Recorder and Universal Recorder, are valuable. We use these tools in almost every automation. These tools are very effective in capturing data from various applications. We can get data from a web page or an application.

The integration of Generative AI is promising, though I have not yet developed bots using this new capability. It will be helpful for us in the future.

Automation Anywhere is a simple and easy-to-use solution with drag-and-drop activities. Automation Anywhere is easier to learn than any other tool. They also have Automation Anywhere University for learning. They upload all the videos there. They also have a good community.

Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs. We would like the ability to fine-tune it. It would be better if Automation Anywhere could add some extra features for us to use the Generative AI feature.

I have been using Automation Anywhere for two years.

We are not facing any issues related to stability, lagging, or downtime.

Automation Anywhere handles scalability well with features like workload management, which helps in distributing tasks across different machines and bots. With workload management features, we can manage and distribute our workloads.

We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client. After making any changes, when we push a bot in production and run it, the bot gives a preprocessing error. We were not able to find the reasons for that error, so we contacted their support and created a ticket. They got back requesting the log files. We need to take those log files from the client and provide those log files to Automation Anywhere support. They have been responsive so far and are working on resolving our issues.

Positive

I have used other tools such as Selenium, UiPath, and Power Automate to automate processes but have not extensively worked with them. I primarily work with Automation Anywhere.

Currently, we are using it for one client, and for that client, it is deployed on-premises. The initial setup was quite straightforward, but I was not responsible for the deployment. My role is focused on bot development and testing, while other team members handle deployment and maintenance.

I have not worked a lot with earlier versions or migrations of Automation Anywhere, but I have experience in migrating a bot, which was easy. I could easily migrate a bot from version 11 to Automation 360.

I recommend learning one RPA tool thoroughly before moving to another. With advancements in AI and ML, it is crucial to look into how to integrate these technologies into your automation.

A person without any technical knowledge can learn Automation Anywhere within one or two months. When a new employee joins our organization, our internal trainer gives them training for four to five weeks. Every week, there are two to three sessions of two hours duration. After about 15 sessions, our employees are ready to use Automation Anywhere to develop bots.

I would rate Automation Anywhere an eight out of ten.

In the financial industry, Automation Anywhere helps us streamline tasks by automating processes like invoice entry and employee onboarding, along with many other functions.

Businesses leverage Automation Anywhere to streamline their workflows and minimize operational problems.

Automation Anywhere has empowered our clients to achieve greater accuracy, enhanced control over their processes, and liberated employee time for more strategic endeavors.

Automation Anywhere is easy to use even for non-technical people once they receive the training.

Automation Anywhere is considered user-friendly, with the learning curve manageable for beginners. The available resources provide a solid foundation for new users to get started.

It seamlessly integrates with our daily applications, providing a valuable human-like interaction that enhances the automation process.

Co-Pilot improves productivity by automating tasks like reviewing purchase requisitions, which previously required multiple people. It also allows individuals to manage workloads that once demanded multiple people, allowing them to focus on more valuable tasks.

Generative AI stands out in automation, especially for crucial tasks like invoice processing, where it can extract information, or for tasks requiring web research, going beyond simple rule-based automation.

Automation Anywhere offers integration with various Large Language Model applications, and for connecting these external systems, utilizing their API is the best approach.

Automation Anywhere's document automation, powered by IQ Bots and now enhanced with AI, stands out as a particularly valuable feature. This combination allows for seamless integration of a wider range of document types, streamlining our workflows.

Automation Anywhere's current requirement for upfront annual payments limits flexibility for customers. Offering a wider range of payment options, such as monthly installments, would be a welcome improvement.

While Automation Anywhere's current learning materials cater to junior and new users, senior developers require more in-depth content to effectively utilize the platform's full potential.

I have been using Automation Anywhere for six years.

Automation Anywhere's technical support has a prompt response time, with Portuguese-speaking representatives in Brazil. For complex issues, they efficiently escalate tickets to a global team of engineers for further assistance.

Positive

I would rate Automation Anywhere ten out of ten.