Automation Anywhere Reviews

We have a lot of use cases for Automation Anywhere. We have some use cases at the customer experience department, we have some for the HR team, and we have more than a few for our billing department. We have quite a few across our different business units.

We have not yet used Agentic AI. One of the main reasons I wanted to come to AA Imagine was to see the demo. What has been stopping us from choosing AI is our company's governance aspect and getting the approvals.

AI governance is quite important for my company in general because I work for a government contracting company. That is one of the challenges that we would need to solve before we integrate any AI capabilities.

What I appreciate the most about Automation Anywhere is how easy it is to use. One thing I noticed in the beginning when we first started using Automation Anywhere was how quickly we were able to learn it. It is very simple and straightforward to use, which is probably the main advantage.

The simplicity of Automation Anywhere has benefited us as we have been able to train our internal employees. It has been very easy to train someone internally versus hiring someone outside of the company.

Overall, I am pretty satisfied with Automation Anywhere. The UI is pretty straightforward. However, the customer service could be improved.

I have been using Automation Anywhere in my company for two and a half years.

It can be improved. When we have issues or problems with the software, which is not common, that is one area that could be better. We have had issues in the past where we have had problems with the application, and it has taken a while for someone to get back to us. Overall, we are pretty happy with the application.

We were not using another solution prior to Automation Anywhere. This was the first automation tool that we integrated at our company.

My experience with the bot deployment is pretty straightforward. I have an RPA admin who takes care of the deployment. While I cannot speak on his behalf, I would say that the deployment process, from what I know, is pretty straightforward. It is not anything too complicated or complex.

The main challenge we were trying to solve by bringing Automation Anywhere was automating different processes and manual tasks that our employees do. We wanted to help the company save money, and we have been able to do that.

It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost.

When I joined, my company had already decided on Automation Anywhere. I do not know what other tool they had in mind, but this was the only one.

I would rate Automation Anywhere a nine out of ten. I am happy with the company and my Automation Anywhere journey. There have not been any major issues or problems since we started using it about two and a half years ago. Our leadership at the company is very happy. Our RPA team always gets recognized, and it is because of this tool. This tool has helped us significantly.

I am from the Mechanical Department at a college of engineering. We utilize Automation Anywhere with our students in the mechanical block. I am using it for educational purposes, and we are providing hands-on experiences.

Automation Anywhere is very useful. With Automation Anywhere, we can do any task in the easiest way. If there is any repeated task, then we can replace it with Automation Anywhere to the same work in a short period of time. It helps minimize the work. 

Automation Anywhere is very helpful and interesting to learn for students. It is very user-friendly, so they can easily learn it.

Automation Anywhere is very easy to learn for people who do not have any technical skills. It is very user-friendly. There is no learning difficulty. We can easily drag and drop the required components and make the model we want. We can automate and deploy a function. After one or two attempts, it becomes very clear. It does not take a long time to understand it. We can understand a simple process within thirty minutes, whereas a complex process can take two to four hours.

Automation Co-Pilot is an advanced feature that helps with finding out the next step. It also provides information about more efficient usage. Both Automation Anywhere and Co-Pilot improve productivity. 

Automation Anywhere saves time. The attendance automation that we have saves about two hours each day. We are also able to easily scrape data from structured and unstructured files and write it in the CSV format. IQ Bot does this very well. 

The AI collaboration is the most impressive feature of Automation Anywhere. We can use IQ Bot to extract data from structured and unstructured sources into a CSV file. It is very useful, and my university uses it for the attendance system. With AI integration, we can easily take attendance. 

Other features include easy deployment and automation of repetitive tasks. If we want to automate any repetitive task, we can record it, which is very useful.

It is secure and user-friendly. Automation Anywhere minimizes human effort and time, facilitates learning, and supports automated tasks efficiently.

There are areas of improvement needed, such as complex decision-making skills. When updates are made, the IQ Bot's actions can be affected, leading to decision-making failures. If it had the ability to make decisions in complex situations, the bot would perform more smoothly. More advanced decision-making skills are needed for improvement.

I have been using Automation Anywhere for more than two years.

Automation Anywhere is very stable. I would rate it a ten out of ten for stability.

Its scalability is very good. I would rate it a ten out of ten for scalability.

In the mechanical department, we have more than 130 students. On average, there are 700 users. 

Technical support is easy to access with various communication channels, including emails and personal calls. However, the community forum is sometimes unresponsive. Despite this, personal calls and quick fixes are very useful, providing good technical support.

Neutral

I have experience with Blue Prism from four years ago. Initially, I used both Blue Prism and Automation Anywhere, but Blue Prism required coding, making it challenging. Automation Anywhere's no-code environment made it easier, and I preferred it. My students also favor it for its user-friendliness and affordability compared to Blue Prism. Automation Anywhere allows for easy drag-and-drop actions and is cost-effective for medium and large-scale enterprises.

The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users.

Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation. It helps build their automation skills, and we also provide certification to them after learning Automation Anywhere. 

It involves understanding the structure, and once two or three models are deployed, it becomes easier. Using Automation Anywhere is more straightforward than other RPA tools. Bot deployment typically takes three to four hours depending on the process. A simple process can take about thirty minutes and complex ones take two to four hours. There is no time wasted during deployment.

Bots require updates only if there are any changes. Generally, five to ten minutes are enough to maintain the bots. It does not take a lot of time.

I would recommend Automation Anywhere to others. I actively create awareness about it in our classes and recommend it to other institutions for future RPA developers. 

I would rate Automation Anywhere a ten out of ten.

I use Automation Anywhere for a range of automation tasks, including desktop, web, and SAP automation, as well as handling PDF exceptions and facilitating application-to-application automation. Additionally, I establish database connections to perform database automation.

Automation Anywhere is easy to learn and use, even for individuals without technical skills, due to its user-friendly interface.

The learning curve for non-technical users of Automation Anywhere is relatively gentle, allowing them to grasp the basic functionalities and build simple automation quickly.  

Our goal is to reduce manual labor by 200,000 to 300,000 hours over the next five years. We are currently saving approximately 20,000 hours each year through automation, which will result in a total of 100,000 hours saved over five years. The benefits of using Automation Anywhere can be observed within two weeks of implementation.

Generative AI is used in some of our automation processes to eliminate paperwork within a three-hour timeframe.

I have integrated Automation Anywhere with various applications, including SAP, MySQL, and numerous desktop and web-based applications. My experience spans desktop applications, web-based applications like SAP Ariba and other portals, and automation of buying processes. I am confident that I have worked with the full spectrum of applications available in the current market, from desktop-based to cloud-based solutions.

Automation Anywhere can be easily integrated into our automation workflows.

Automation Anywhere saved directors five to seven hours of manual work daily and, from a business structure perspective, more than five times the savings.

Automation Anywhere is easy to use and user-friendly due to its intuitive interface and straightforward implementation architecture, making it accessible even for those without a technical background. Its community edition and clear process workflow make it easier to learn and develop on compared to UiPath or Power Automate, requiring less technical knowledge overall.

The AISense recorder in Automation Anywhere needs improvement in resilience and OCR capabilities, particularly in comparison to UiPath's superior OCR functionality. Furthermore, expanding the Automation Anywhere packages to include a wider range of desktop-based applications would enhance its utility.

Automation Anywhere needs to expand its reach across more industries by strengthening its sales team and increasing its market presence in India and globally. This broader approach will allow them to capture diverse sectors, increasing demand and creating more job opportunities within the company. This expansion is crucial, especially since the current client base utilizing Automation Anywhere remains limited.

I have been using Automation Anywhere for approximately five years.

Automation Anywhere is highly stable, and I rate its stability a ten out of ten.

Automation Anywhere allows for automation at scale, and I rate its scalability as a nine out of ten.

Automation Anywhere has good support features.

Positive

Before using Automation Anywhere, manual methods were used.

The initial setup was easy and took about a week. Two to three people were involved in the deployment.

The deployment was handled by the IT department which involved two to three people.

Automation Anywhere offers competitive and affordable pricing. However, a slight adjustment to align more closely with Power Automate's pricing structure could help them capture a larger share of the market.

I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive.

Other solutions evaluated include UiPath and Power Automate. UiPath provides better OCR and capture capabilities.

I would rate Automation Anywhere nine out of ten.

When I first became interested in the automation market, Automation Anywhere held a significant presence, especially during its expansion into India. While they continue to grow in the Indian market, they need to increase their market share compared to UiPath. From a developer's perspective, UiPath offers far more job opportunities. To be more competitive, Automation Anywhere should proactively expand its presence in industries like healthcare, telecom, and energy. This would lead to increased adoption of their product and create more job opportunities within the Automation Anywhere sector, ultimately benefiting the entire automation industry.

We have over 25 users of Automation Anywhere in our company.

The maintenance is done automatically by Automation Anywhere.

I would recommend using Automation Anywhere to others. It is a user-friendly tool, and developers can learn it quickly. Implementing automation often requires proof of concept, and Automation Anywhere is a viable option.

My use cases involve working as an employee and RPA consultant. We use Automation Anywhere to solve the problems of businesses. They decide their problem, and then we automate accordingly, and that's what we are doing.

The feature I appreciate the most about Automation Anywhere is the interface. I come from a non-tech background. Automation Anywhere was easy for me to understand, and I started developing bots very quickly. The actions in Automation Anywhere were also nice and easy for me to understand and use. It is easy for business users who don't have any technical skills to learn how to use Automation Anywhere.

Regarding the learning curve of Automation Anywhere, I started learning it with the help of Automation Anywhere University and also the bot game provided by Pathfinder. It took me around one to one and a half months to learn everything and started implementing it, which helped me become permanent in the company.

I find it very good and nice to use. However, recently, I had a problem using the IQ Bot processor for text extraction. When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance. If I run the IQ Bot preprocessor first and then use document automation, it fails to give any output. We contacted Automation Anywhere for help, but we had to find another solution, so this is an area for improvement in the Automation Anywhere platform.

I had problems while using the OCR and document information together. If I use OCR and document information separately in another bot, they work perfectly, but if I combine them and run them in the same bot, it does not run.

I have been using Automation Anywhere for more than nine months.

Regarding performance and stability, I don't find any errors; it's quite good. We don't have to worry about the performance of the automation; it works quite well for me.

When it comes to scalability, I would give it ten out of ten. It's easy to call the bot in the processing tasks, and the input-output variable is also very easy to use. You just need to understand it first, and then it's very easy to call the bot inside the bot.

I contacted technical support once when I had issues with the OCR and document automation part. I reached out for technical help from Automation Anywhere, but the solution provided was not clear, so we had to use an alternate way to automate those tasks. I would rate their technical support an eight out of ten. I deduct two points because the solution was not provided.

Positive

For automating tasks, I have only used Automation Anywhere. In Automation Anywhere, I have connected other applications such as PostgreSQL and Python. 

The deployment is very easy for me. 

It takes only two to three minutes to deploy a bot from the dev environment to the UAT and then to the prod environment. It's quite easy to develop the bot. 

I am not aware of the pricing, but I have heard that it's very costly.

I would rate Automation Anywhere a nine out of ten. I'm only using Automation Anywhere. I'm learning it, and it's very easy for me to learn.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.

I am working specifically in the finance sector of every single business. Currently, I am collaborating with the finance department of a company to automate their reconciliation and other processes. It works well with ERP automation and similar tasks.

Before Automation Anywhere, we had Python automation packages. The challenging part about that was it required a lot of coding and error handling. That becomes very complicated, whereas in Automation Anywhere, we already have the framework. We just need to put the logic and all the error handling is done by the Automation Anywhere framework. It is quite good. The availability of frameworks for error handling allowing users to insert logic without additional handling is valuable.

They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation.

Co-Pilot is an interface between a human and a bot. It helps us to give basic instructions or human-related intelligence to a particular bot to complete certain processes. It is quite an important part of automation when we need a human to decide what to do.

It definitely increases productivity. If a human takes six to seven hours to complete a process, a bot can do it within two to three hours with the help of a human if we include Co-Pilot.

When it comes to integration, I have integrated Automation Anywhere with Microsoft Dynamics, Excel, SAP, and Salesforce. All business and enterprise applications are pretty compatible with Automation Anywhere.

The benefits of Automation Anywhere can be seen immediately.

Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding.

It has a large supportive community. They support you at every single step. Their Apeople community is similar to the GitHub community. They are immensely helpful in developing automation bots.

One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible. Each bot has to be debugged individually.

I have been using Automation Anywhere for almost four and a half years.

The stability of the automation depends on the applications being automated. For very old or legacy applications, there may be crashes. However, with the latest applications, there are no significant issues like freezing or crashing.

It is quite flexible. For cloud-based applications, there is the option of APIs. For Windows-based applications, it provides UI interface automation, which enhances its scalability.

Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had instances of contacting support for compatibility issues, and they provide solutions such as patches. On a scale of one to ten, I would rate the support as eight.

Positive

I have used Microsoft's Power Automate, which is excellent for automation processes within Microsoft-related products. However, it lacks efficacy with other applications such as SAP, Salesforce, and others.

The setup varies with the deployment type. Cloud deployment is straightforward with only a few steps. Dealing with on-premises can be more complex due to customization for specific organizational needs.

The upgrades are quite easy. You just need to select the appropriate version suitable for your business. You need to contact Automation Anywhere, and they will do it for you. There are no hidden charges.

It requires maintenance. If you update your basic application, you also need to update Automation Anywhere to that level. If your application is old or not compatible with Automation Anywhere, they can create some sort of patch to link those applications together.

A single person can manage the deployment if they are purchasing the correct license with support. Alternatively, without direct support, an organization might need at least one professional and one developer.

For business users, there is a separate dashboard and UI to help automate their process. If you are very new to Automation Anywhere but have a basic knowledge of your processes, you can directly automate with Automation Anywhere. If you have basic knowledge of any programming language, it is easy. You can also go to Automation Anywhere University and go through some basic videos. A new person can get started with it within 15 days.

I would rate Automation Anywhere an eight out of ten overall.

As a financial institution, a lot of collections activity processing, invoices, and billing related to our collections activities is my primary use case for Automation Anywhere. That's really where I've been focused for these past few weeks. We're expanding into very ground-level things, consolidating reports from multiple systems, doing these basic use cases to start.

The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall. We can make changes much quicker when we need to and it's definitely simpler for other affiliated people in the company to understand, including those who might not be working in the systems daily. It's put together efficiently enough that it's user-friendly for non-professional developers to handle.

The thing I appreciate most about Automation Anywhere is how integrated the aspects of it are. I also worked with another platform in a different company for two years and it wasn't nearly as integrated, and it required a lot of effort and time trying to get everything to communicate together, from version controlling and deployment. The simple act of engaging was more complex. 

Regarding the development environment, I'm really pleased with Automation Anywhere and enjoy using it. One place I find regular struggles is with basic documentation, including details about different commands or applications that are natively in the system. I tend to have to do test development on my own to find answers that should probably be in the documentation. That does slow things down, but once I get the information I need, it's really great to use overall.

To make it a ten, I would suggest more access to basic information, maybe more distributed use of it on the web. I don't find a lot outside of the internal community forum. It doesn't get much attention or use on Stack Overflow or other public community platforms. The responsiveness and amount of community engagement needs improvement. When I post questions, I seldom get answers fast.  When I do, I am usually just directed to the standard documentation, which I have already reviewed and found to be lacking the answers to my questions.

I've been using the solution for two years at my current role, and a total of about four years altogether.

The deployment has been pretty smooth. We haven't had an issue with anything. Mostly, it's getting all of our internal security and things like that locked in so that we can go through.

I don't have any specifics about the pricing. It's not in my area.

We are not using Automation Anywhere AI feature set at the moment. We just took the training courses in the past few weeks and are learning about it, and I'm hoping to get hands-on sessions to get experience using the tools.  Right now, we're looking forward to developing some use cases that we can start engaging.

The biggest challenges for me and my company in the age of AI stem from being a financial institution and credit union, which creates a particularly conservative environment. This takes more evangelism to get adopted, as financial institutions tend to have more regulatory compliance issues that we must be very conscientious of, so we have to proceed slower on that front.

AI governance is definitely getting attention and discussion in my company. Everyone has accepted that it's going to be a huge part of the landscape in the very near future, so it's important to ensure we have everything managed and planned within compliance for protecting private, personal information.

With our department structure, I personally don't utilize the Automation Anywhere COE, or Center of Excellence manager. I believe our managers and business analysts do, but that's not something as a developer I get involved with.

We haven't deployed any document automation in our current processes. We've done extensive exploration and have paid contracts for a certain number of documents, but we haven't had a beneficial, deployable use case yet. We know they're there, but we have easier tasks to tackle first.

Overall, I'd give Automation Anywhere probably an eight on a scale from one to ten.

We attempted to implement this solution into the back-office business processes of various entities.

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

I have been using Automation Anywhere since June 2024.

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

Neutral

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

The main use cases for Automation Anywhere involve automating manually repeated and mundane tasks. I'm currently working for a manufacturing company, and we consider use cases that can replace humans with RPA bots for automation.

We are using document automation in our current process, with two use cases for extracting data from invoices. We tried both digital copies and scanned copies, and while I initially saw hallucination data, after continually training the model, the data is now getting accurate.

Currently in RPA, I have almost eight plus years of experience, and I have worked extensively in Automation Anywhere. As a developer, I started my journey as a developer, and now I am a solution architect.

Productivity-wise, I am seeing a lot of difference; there is a huge difference in efficiency as well. We are saving almost four FTEs, and it is far better in terms of savings.

The document automation is saving almost 50% of the time.

An example of how it helped the organization involves the automated documents we implemented almost six months back. Their two use cases are in production now, and we are seeing the value generated every month, which makes us happy, and we plan to enhance it further for other suppliers as well; currently, we have it for 15 suppliers.

The main challenge I face with Agentic Process Automation is identifying a use case. This challenge arises because wherever I'm working, in the manufacturing company, we have so many legacy systems without APIs, making it impossible to automate end-to-end; only specific paths of the process can be automated through traditional automation, which needs to be addressed before moving toward agentic automation.

Currently, we are working with Automation Anywhere to overcome these challenges, but it is worth noting that even Automation Anywhere encounters the same problem. They have a tool that we can use to automate end-to-end processes, but when it comes to APIs, Automation Anywhere cannot help due to the legacy systems, which require the company to either create APIs for those systems or migrate to other enterprise systems to resolve the challenge.

We have explored the AI Agent Studio in our automation process, and we have done some POCs with a couple of use cases that created value for us. However, we have encountered some technical challenges, which is why we haven't proceeded with production yet.

When it comes to the integration experience with the features in AI Agent Studio, I have faced a couple of challenges. I tested it almost six months back, during which I encountered issues integrating with my Windows applications. By now, I believe those challenges have been rectified.

Automation Anywhere needs to focus primarily on agentic automation. They have APIs, but the effectiveness of those APIs depends on the value they create. I tested this API almost six months back but not recently, so traditional automation has reached its limits, requiring a shift to agentic automation.

Currently in RPA, I have almost eight plus years of experience, and I have worked extensively in Automation Anywhere.

I have not seen any downtime or crashes or any problems recently. Earlier, when we had version 11.x of Automation Anywhere, we encountered a couple of issues, but after upgrading to 360, there have been no problems, and everything looks good.

The main reasons I do not change tools are related to the scalability of Automation Anywhere, which I find to be the best tool with no performance-related issues. We have around 200 automations running daily without any challenges, and performance-wise, everything is good.

I did not consider another solution before adopting Automation Anywhere, as I started my journey in RPA using Automation Anywhere from the very beginning until now.

From my perspective, AI governance plays a key role in every organization; otherwise, it could easily get out of hand.

The compliance feature of AI Agent Studio meets our needs depending on the guardrails each organization sets up concerning compliance; it varies based on what guardrails they put in place.

My organization is completely focused on data integrity, and they are very particular about compliance, which is one reason they are taking a step-by-step approach. They first conduct POCs and test the tools from Automation Anywhere or other vendors to check what kind of compliance can be enabled before onboarding them.

I have not utilized the Autopilot capabilities or automator AI.

We have a COE Manager, and I understand it helps us understand the revenue generated across the bots we have developed. Unfortunately, we have not taken that license, but I think it is now offered free of cost within the existing licenses. However, we are not actively using it.

Currently, we are doing manual deployment, so automating that step would be more helpful.

I would rate this product 8 out of 10.

I primarily use Automation Anywhere for automating manual data entry tasks, such as customer data validation and supply chain management. I have used it for managing a large volume of customer entries, such as handling one lakh customer entries efficiently.

It saves time and is efficient in data entry for my company. Previously, tasks took more time, but now the process is easier with the software.

The best features of Automation Anywhere are having a user-friendly interface and the ability to integrate AI. Additionally, APIs and services like OpenAI's ChatGPT can be integrated, enhancing its functionality. It stands out for its efficiency and ease of integration.

The website can be buggy at times, and I would like to see improvements in latency and slow response times.

I have been using Automation Anywhere for about one year in my office.

I rate the stability of the solution as a nine out of ten.

I rate the scalability of the solution as an eight out of ten.

I have never contacted technical support as there have been no issues.

Positive

Before Automation Anywhere, I used testing software in BrowserStack.

The initial setup took about a day, and while it was initially a bit complex, it eventually became easier.

The solution saves about sixty percent of my time and approximately fifty thousand rupees per month.

Although the pricing is somewhat expensive, it is worth it for the value provided.

I recommend Automation Anywhere because it is beginner-friendly, allowing anyone to learn it easily in their organization.