Automation Anywhere Reviews

We have varied use cases and have worked in different business areas. Customer service is one of our biggest business areas, along with investments and finance. We also have some risk compliance, legal, and HR use cases involving about 50 different applications.

Automation Anywhere has freed people's time and effort to do more useful things. Some smaller teams have a lot to work on during the holidays. The solution has improved error reduction and work-life balance. It was all the more useful during COVID-19 when we worked from home for four years. RPA was a godsend. People could do things more easily. We continue to grow our program through this year because of the benefits it provides.

We really like all the features of the solution. The solution's most valuable feature is its ease of use. In 2018, we assessed four different products available on the market. We chose Automation Anywhere because it seemed to be the easiest and most intuitive to use for non-technical people. That has always been our model. We are a very citizen developer-focused organization in terms of RPA and intelligent automation.

The integration of Automation Anywhere with our business applications is excellent. We haven't yet encountered an application with which it doesn't integrate. That's the point of Automation Anywhere or RPA. You use the applications as is. It sits as a bridge or a layer on top of your existing application and does a fabulous job.

We have integrated very few use cases into our workflow. We hope to do that a bit more with attended automation and Copilot. We have no complaints so far regarding documents, but we hope to do a little more with that. From what I've heard, you have a lot more API integrations available now than before. We would like to assess them and use them.

Automation Anywhere has definitely improved work-life balance and error reduction. Our audit and compliance team regularly advocates for the RPA team. They reach out to different business areas when they're auditing them. They are absolutely one of our biggest advocates. We have seen an overall improvement in employee morale with the various benefits we have gotten apart from the obvious time-saving.

The biggest metric that we use is annualized automated hours. I think we have saved about 50,000 annualized hours. In addition, we have saved another 50,000 hours for automated monitoring where people aren't needed. It has saved us a lot of time.

Automation Anywhere is excellent at providing automation at scale.

Through my sessions yesterday, I'm absolutely very interested in the benchmarking process that comes as a part of the Pathfinder program. We are also hoping to use Copilot very, very soon.

We haven't used Professional Service Accelerators yet because of how our program is structured. We started five years ago. We do everything in-house, including training and development. Our citizen developer program is quite robust. We have been able to do all our migrations and development ourselves.

My favorite aspect of the Imagine event is connecting with many different people. I've been coming to the Imagine event since 2019. Every time I come here, listening to all the keynote speakers on the first day makes me realize that the world is moving at such a fast pace, and we are so behind.

You meet people and realize that these are all possibilities and opportunities for us to be a part of this revolution. It's amazing, and it always feels great to come to the Imagine event.

The most important part of the Imagine event is the people. We have worked with Automation Anywhere all the time. We have worked with excellent people, whether it's the customer success team, the accounts team, or all the leaders at Automation Anywhere. It is wonderful to meet all of these people and hear and see what their vision is and what their thoughts are.

The highlight of every Imagine event is all the products and services that are coming in the near future that we could use or leverage. It's really exciting. It's just me this time, but we usually have more people at Imagine. People are generally very excited to come and be part of it.

With Automation Anywhere or RPA, the way we automate things now is different from traditional automation. The focus of our organization has been to help nontechnical business people automate their own processes. It makes it so much easier for them to learn to automate their own work as opposed to traditional automation, which was mainly done by IT.

It is extremely easy for business users who do not have technical skills to use Automation Anywhere. We use the Automation Anywhere training. We train our own citizen developers within the organization, but the training program is based on what Automation Anywhere provided us at the beginning.

While we have to teach business users how to use basic technical things, we also have to teach technical people how to approach business and business processes. That's a part of our training program. Apart from that, it's very intuitive and straightforward. It's equivalent to a six-month-old who can operate an iPhone.

We take our cues for the solution's learning curve from the Automation Anywhere initial training. We think it takes about six weeks for people to learn to use Automation Anywhere effectively, and we build that into our training program. We cover the basics in week one. We take a use case and work with that in week two. People continue working on their use cases in the third, fourth, and fifth weeks.

In week six, we target to put the use cases into production and cover more advanced topics. We have continued collaboration with our developers to learn new skills. I think six weeks is the amount of time needed for people to be comfortable using the tool on their own for their own use cases.

On our platform, we have about 50 other applications integrated with Automation Anywhere. We have expanded our program from RPA to intelligent automation. Intelligent document processing, Alteryx, Power Automate, and Automation Anywhere actually work hand in hand. While Automation Anywhere is still our main automation orchestration program, we integrate these other automating applications along with it.

I could personally use automated testing, which we currently do not have in Automation Anywhere. When we looked at the document processing IQ Bot, it didn't work for our documents. Since I haven't looked at it recently, I don't know if it needs improvement now. I'm sure the current version is much better.

We started using Automation Anywhere at the end of 2018, so, it's been five years and counting.

We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out of 10. That's my comparison scale. Over the last five years, we have had five customer success managers, and all of them have been excellent. They had different personalities and different ways of working, but all of them were excellent. The last four are personal friends now.

Positive

We started seeing a return on investment after the first year and a half of using Automation Anywhere. The growth has been a little bit slow but steady during the time we were all working from home, but I'm hoping for it to grow again over the next 12 months. We'll probably have bigger and better stories to share at the next Imagine event.

I think the solution's pricing is reasonable. Setup cost is what you expect in the industry so far, and the licensing is at par. However, I like the ease of licensing and the flexibility in scaling up or down. We have done that over the last few years. I am looking forward to moving to the cloud between now and the end of August. That will change the licensing model a little bit.

We do not have Dev Stage licenses. From what I understand, it's going to be a pool that we pull out of. It'll be different, but I think it'll give us more flexibility.

We did not use a different RPA solution before using this. We assessed four different products, starting at the end of 2017 through 2018, and realized that Automation Anywhere is the best fit for us. We still think the same because it works great, and we have no reason to complain. We haven't had the need for any other product just yet.

For our current setup, Automation Anywhere is set up on a private cloud on-premises. However, we are working to move to the Automation Anywhere cloud. We are assessing and going through the initial steps. We hope to be on the Automation Anywhere cloud by the end of this year.

Overall, I rate the solution ten out of ten.

In the retail industry where I work, we need to track our working hours every Sunday. This is because some Sundays have work restrictions in our country, with exceptions. We record these hours to ensure our national system can verify the accuracy of our payroll.

For example, we use Automation Anywhere to automate tasks. It takes changes from an Excel spreadsheet and updates two different systems. Another process involves checking discrepancies between the quantity of items received and those paid for. For our back-office bonus processing, we use automation for transactions in our ERP system, ensuring all necessary data is entered.

We implemented Automation Anywhere to reduce the amount of manual operational work currently required in our company. This decision comes as we are experiencing significant growth, with new stores opening and a corresponding increase in back-office workload. Additionally, Automation Anywhere will help us improve data quality and minimize errors, ultimately reducing costs.

Since implementing Automation Anywhere, our processes are much better documented. Previously, we lacked process documentation in our company. Now, not only do we have it, but it's also created quickly and accurately. Additionally, we have more control over logs. This means if a robot encounters an issue, it can automatically escalate the task to the responsible individuals. Furthermore, we now benefit from reporting capabilities that were previously unavailable.

There are three scenarios where AI could significantly improve our efficiency. Firstly, we deal with weekly discounts. We offer reduced prices on certain items and advertise them in flyers. Unfortunately, sometimes the printed flyer prices don't match the prices in the original digital tables. This inconsistency is problematic because our stores operate independently, carrying different products and offering varying discounts based on location. Consequently, we create multiple flyer versions for different cities. Currently, this process is entirely manual. Back-office staff print the flyers and then meticulously compare prices with the digital tables. We believe artificial intelligence coupled with advanced OCR could automate price verification on flyers before printing. AI could analyze the flyer images or scans and ensure they match the original data. Secondly, we encounter discrepancies between product names in vendor data and the names we use internally. AI could streamline this process by matching equivalent products and eliminating the need for manual data entry.

Automation Anywhere offers an academy that is helpful for non-technical users to learn the platform. Learning the basics typically takes up to three months.

We implemented Automation Anywhere about a month ago and developed a comprehensive solution for our office. We've already observed a significant increase in satisfaction among back-office workers who previously performed these tasks manually. Automation Anywhere has freed them from repetitive tasks, allowing them to focus on more strategic activities like report oversight. Management is also very pleased with the results, rating their satisfaction at eight out of ten. Additionally, Automation Anywhere has helped us improve both speed and accuracy by significantly reducing errors in this process.

In the first year of implementation, we have identified 20-30 processes that could benefit from automation to help us manage our growing volume of office tasks. We are considering incorporating AI as early as this year-end, depending on the success of our current implementation and any unforeseen challenges. Additionally, we see potential in generative AI to improve efficiency for both our clients and back-office staff. We've identified ten HR processes in particular that could be streamlined with this technology.

We have integrated several internally developed HR applications with Automation Anywhere to manage timesheets and vacation planning, and also integrated retail applications for checking product quantities.

I've been using Automation Anywhere for a few years now, and it's addressed most of the issues we had with previous versions. It runs smoothly, especially since our company uses Google Workspace. Overall, I've had a positive experience with Automation Anywhere. It's worked well for me, and I haven't encountered any problems so far. In the past, I also used Microsoft Workspace, and Automation Anywhere functioned well with that too. In my experience, it seems to be compatible with most platforms.

Automation Anywhere has helped save us costs and almost 40 hours per week.

In terms of development, we've been relying on the provided operations so far. However, I haven't yet explored Copilot for the discovery phase. I believe it could be a very helpful tool for us moving forward, and I think it's a great feature.

The help Automation Anywhere offers during setup isn't great for smaller companies like ours. It could be improved.

Many users in my country lack, for example, advanced Excel skills. This makes using Automation Anywhere a significant challenge for them.

The Automation Anywhere community doesn't seem very active. Additionally, navigating their site can be quite difficult when encountering problems. As a developer and engineer, I found it challenging to locate information. Support could also be improved. For example, I had trouble connecting my Google account, and finding help was nearly impossible.

In terms of variable initialization, I prefer the previous enterprise version. It was simpler and required less code. Object access could also be improved in the current version. Ideally, there would be an easier and more precise way to retrieve objects.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable.

Automation Anywhere does a good job of providing automation at scale. 

It is difficult to get proper help from the technical support.

Neutral

Deploying cloud solutions can be relatively straightforward. Therefore, I don't anticipate the initial deployment of Automation Anywhere being particularly complex. It seems the Automation Anywhere salespeople provided excellent information to facilitate the implementation process. In total, three people were involved in the deployment.

By implementing processes using Automation Anywhere, we can save up to 3,000 euros within two weeks of development.

The pricing is fair and allows for scalability. This means we only pay for what we need, and if our needs increase, we can easily upgrade our plan.

Upon joining the organization, I discovered they were already using Automation Anywhere. However, before implementing this solution, they had evaluated UiPath, Blue Prism, and Microsoft Power Automate. Ultimately, Automation Anywhere won them over due to its competitive pricing, fast implementation speed, and responsive support.

I would rate Automation Anywhere nine out of ten.

Understanding the trade-offs between different solutions can be challenging for higher management. While some local RPA solutions offer free or cheap services initially, they may not be as efficient, especially as automation needs grow. It can be difficult to explain to the board that maintaining such solutions becomes increasingly complex as automation demands increase. Additionally, limited vendor support during implementation can be another hurdle.

Upgrading the solution is easy because it is cloud-based so it is all done by Automation Anywhere's people.

Currently, three departments are contributing to the development of automation solutions. We anticipate even more involvement this year. On the personnel side, ten individuals are currently involved in developing Automation Anywhere. Additionally, two people utilize the tool – one developer and one business user. We are experiencing a growth phase and are actively hiring additional staff to develop new processes.

Since it's a cloud solution, maintenance is handled by Automation Anywhere. Our team maintains the custom software and processes we've developed.

I recommend Automation Anywhere, but before implementing it, every user should first identify the processes they have that are suitable for automation. Be critical and optimize everything that can be streamlined without RPA. This is important because automation requires well-defined tasks to plan resource allocation effectively. When nominating a process for automation, evaluate the time it currently takes for a human to complete it. For example, a four-hour manual process won't become instantaneous with RPA, but it will certainly be faster. The goal is to understand the time savings and resource allocation needed for the robot. This includes determining how frequently the robot should run and on what schedule.

Vale is one of the largest mining companies in the world and Automation Anywhere is our primary process automation tool. We're using it globally across several branches and locations. There are multiple processes involved in mining, transporting, and shipping iron ore that benefit from process automation. We can also automate our corporate use cases, such as finance, HR, and back office processes. Automation Anywhere is integrated with our core company systems, including SAP solutions and some in-house applications we've built. 

Automation Anywhere enables us to standardize and replicate operations and processes. We have a lot of repetitive processes that are time-consuming to perform manually. We aim to increase productivity and save time for our business users. Over five years, we've saved about 68,000 hours. Automation Anywhere integrates well with our workflows and business applications. We haven't had any issues.

We see some cost savings, but we also tend to think of cost avoidance. We have some compliance and regulatory processes that need to be completed in a timely fashion to avoid fines and taxation on top of that. Our CoE is responsible for a critical portion of the automation. In addition to thinking of how we can automate existing processes, we create new processes. When you automate something that isn't optimized, the results aren't as good. 

We like Automation Anywhere's Citizen Developer program. We've been doing this for a while now. It helps to expand platform adoption within our company and encourage more people to use it. It has been good to see the engagement. We've done some events and hackathons and hope to do another one in November.  We like having an easy tool to share with our business users. 

It isn't hard for business users without technical skills to use Automation Anywhere. We've received positive feedback from them, saying it was an easy tool to learn, especially with the latest version. We set up a training program, and new developers can learn the basics in around a week and start programming bots in three weeks to a month. 

We are currently doing some PoCs for generative AI and trying to see if it fits, but we're also concerned about the safety of our users and information security, so our approach is always conservative. We don't want to do anything that creates unnecessary risk for the company. 

Our users would like more online community forums where they can exchange information. I would also like a better way to monitor and manage all the automations we have running within our systems because our CoE governance must be robust so we are always aware of what's happening.  

We have used Automation Anywhere since 2018.

There have been some changes in personnel over the years, but they have always been great people who provide excellent service and solve problems quickly.

We previously used Microsoft Power Automate.

The platform was not hard to deploy, but each company has its own security protocols to deal with. Once we worked through all the security requirements, it was straightforward. Automation Anywhere requires some maintenance. 

In the first year, we needed to adjust the size of the machines and optimize the bots. However, it hasn't required much maintenance since then. We developed some better processes in CoE governance to develop and track the bots, so it's much easier now. We set up alerts that send us messages when the bots have errors. 

In 2018, we looked at some other products on the market, but Automation Anywhere was a perfect fit. We didn't have any issues that Automation Anywhere couldn't solve. The critical factor for us was its ease of use. We liked the drag-and-drop interface and the low-code capabilities.

I rate Automation Anywhere eight out of 10. 

We use Automation Anywhere to automate tasks throughout the company, enabling our employees to be more productive and conduct more analysis.

We can save money by implementing automations. Before implementing Automation Anywhere, we had a lot of repetitive tasks that weren't adding value. It improved morale by automating some of the boring, repetitive tasks, allowing our employees to focus on more creative, meaningful work.

I like Automation Anywhere's development interface. Our developers love it because it's easier to learn, and they can pick it up quicker than the other tools. We can integrate Automation Anywhere with Slack to get alerts from our bots. 

It's also integrated with our core banking application and many legacy applications that we could not integrate without the Automation Anywhere platform. Around 70 percent of our environment is integrated with it. The integration is fast and seamless. Integrating tools through the APIs is simple, reliable, and efficient. 

We have a lot of ideas for leveraging Automation Anywhere's AI capabilities. For example, we use it to conduct analysis for our clients. We can use it to check a lot of documents. It can not only read but write documents. Using AI, we can run checks to see if a customer has been approved for credit. 

It can help this process go faster, and we can enhance our employee's potential by augmenting their analysis with AI. We are already using generative AI. It has been a huge success because we are using it like a copilot to improve our employees' potential. We can scale it faster with another process in the automation manager. 

We have developers, so all of our team has technical knowledge. However, Automation Anywhere's learning platform is comprehensive and it's easy to learn things on your own. Many of our developers didn't know anything about the platform, but it was easy for them to learn and become fully productive. 

I think there are some opportunities to improve integration with monitoring tools already on the market to make this even faster. We struggle a little when applying the upgrades because the control room has some flaws. That's one advantage of migrating to the cloud. If we do that, then we don't have to upgrade manually. There is a SaaS option, but we decided to opt for on-prem and perform the upgrades ourselves. We're thinking of choosing the cloud options in the next version to make it easier. 

We have used Automation Anywhere since 2022.

Automation Anywhere is highly scalable. That's one of its advantages. It's easier to scale than other solutions. We are a financial institution serving around 26 million clients with only 3,000 employees. We need automation to attend to our operational tasks. Otherwise, it would be challenging to manage all of our clients

I rate Automation Anywhere support nine out of 10. The local support in Brazil could improve. While it has gotten better in the last few months, we've struggled as a global company trying to contact them sometimes. 

Positive

The initial deployment took three months, but it took a year to change the legacy bots to Automation Anywhere. We decided to automate new projects that would yield more ROI before finishing the migration of our legacy bots. 

We get a significant ROI even though the licensing cost is higher than average. The gains we realize from the initial development make up for it. In the last three years, I estimate we have saved around 2,200 hours of labor. To date, we've saved almost $6 million. 

The cost of Automation Anywhere is fine. 

We looked at two other solutions before making the decision to choose Automation Anywhere. One reason was reliability. When we implemented it, Automation Anywhere was already a widely used and popular tool. It has high availability, which is one requirement for a banking solution. It's also easy to learn, use, and implement. We looked at the leaders in Gartner's, such as Blue Prism and UiPath. Automation Anywhere stood out for its development interface. 

I rate Automation Anywhere nine out of 10. 

I have been using Automation Anywhere since last year. I have used Automation Anywhere in several automations. For one of my precious clients, we had to trigger the bot when a mail arrived with PDFs, and there was a web portal where we needed to store the data from PDF. I use many Excel automations with Automation Anywhere and web automation majorly, and sometimes I use it with API integration as well.

Document automation is really helpful, even for a developer who is using the tool. I have used Automation Anywhere in several automations.

In Automation Anywhere, they could improve certain aspects. I also used Microsoft Power Automate where we have one initialization of variable that can be used anywhere in any subflow. If there are 10 subflows, we can use one variable everywhere without creating a new one. However, in Automation Anywhere, if you have created a flow, subflow, or subtask, you will create one variable STR name. Every time you have to use input-output scope for that variable to use in other subtasks as well. Automation Anywhere should implement this feature. They should also decrease their cost. Automation Anywhere is good, but Microsoft Power Automate offers unattended machines at a very competitive cost.

I have been using Automation Anywhere since last year.

I have never come across any lagging, crashing, downtime, or any sort of instability with Automation Anywhere.

Regarding scalability, I have used Automation Anywhere for many small clients as well as complex bots. It is scalable as we can work for small and complex bots, and we can run attended and unattended processes.

Support for Automation Anywhere is wonderful. I had an issue related to Chrome not working with the latest update. Automation Anywhere released a patch or updated version. When Chrome was not working properly, I contacted support and they were really good. They helped me extensively and even came on call to support me.

When comparing Automation Anywhere with Power Automate, it is sometimes a client need or developer choice which tool is used because both tools have their own pros and cons for a particular project. I appreciate both tools as they provide similar capabilities.

For the initial deployment of Automation Anywhere, it was a new thing to learn. For about a month, I found it difficult because I did not know about the various actions available in Automation Anywhere or other RPA tools. Now most things are clear. Whether using Power Automate or Automation Anywhere, I know which actions to use for specific tasks.

Automation Anywhere does not require any maintenance on my end.

I do not know the exact numbers regarding the pricing of Automation Anywhere, but through discussions with leads and higher management, I learned there is a vast difference in pricing.

Automation Anywhere is good, but Microsoft Power Automate offers unattended machines at a very competitive cost.

When developing automation or software bots, it is sometimes a client need or developer choice which tool is used because both tools have their own pros and cons for a particular project. Both tools provide similar capabilities.

I started my professional career in the RPA field using Automation Anywhere. When I entered this field, I was completely new and came across various RPA tools, with Automation Anywhere being one of them. When developing automation or software bots, the choice between tools often depends on client needs or developer preferences, as each tool has its own advantages for specific projects. I rate Automation Anywhere 9 out of 10.

Jersey STEM is an all-volunteer organization, which means that we have interns doing development using donated systems. The beauty of donated systems is they're free. The challenge of donated systems is that there's a lot of data that isn't correlated, and the systems don't talk to each other, so we use RPA to establish some communication between the systems and gather data into a central coherent location.

Automation Anywhere has helped our organization by giving us a relatively easy way to gather all the data we need. We have data from HR, volunteer-matching systems, and grants systems. Automation Anywhere has enabled us to automate data gathering and posting that data into usable forms.

Before implementing Automation Anywhere, we processed these tasks manually by getting data from websites, putting them into spreadsheets, and going from spreadsheets to databases. Attempts to automate that using other tools were pretty onerous. 

Automation Anywhere enables us to simplify the process and see results much faster. Previously, it would take six to eight weeks to get results. With Automation Anywhere, we're getting results in two to four weeks, which makes the business happy. When I say business, I must remind you that these are all volunteers with little time on their hands. They're doing this with full-time jobs. Our goal is to make their lives easier with Automation Anywhere.

Jersey STEM primarily uses Google, so we use tools like Google Sheets and Google Docs. The automations all have to do with the Google ecosystem. Additionally, we must integrate with all donated systems, including HR, volunteer-matching, and grant systems that are donated to us. Jersey STEM is building the data warehouse as we gather all that data.

In a volunteer organization, employee capacity and compliance are not the primary metrics. Because we have an all-volunteer crew, we don't have them eight hours a day. We only have them for a couple of hours a day. We want to do anything we can to better utilize those two hours a day so that they're not spending them moving data around in spreadsheets. 

I have some metrics at the top of my head, but they're a little abstract. Accomplishing what we've done so far with the bots in production would take 40,000. It's not a direct correlation of full-time employees because that's all work that would not have gotten done because they don't have time for that kind of nitty-gritty work. 

Automation Anywhere has saved us a lot of time but not so much cost because everything is donated. If you have volunteers and they're giving you two hours a day, it is better to spend time on intellectual work rather than repetitive mundane work. That's the big bang that Automation Anywhere gives us.

Automation Anywhere's ease of use is the most valuable feature. We have interns doing RPA development, and it takes them about four weeks to get advanced-level certification. And within four weeks, they're productive. It's user and developer-friendly, robust, and scalable. We started in March with four bots in production. We have four more bots about to go online, which is pretty quick in the RPA world.

At Jersey STEM, we haven't put Automation Anywhere directly in front of business users. We don't have citizen developers because most processes we tackle are back-office automations. In the fullness of time, we will put citizen developers to work. I'm confident they will pick it up fast because Automation Anywhere does a great job of simplifying the process of building automations.

The learning curve for Automation Anywhere is quite simple. I had four interns do some basic training online. We did a three-day course with them to get them the advanced training, and they were productive within four weeks. They are in the process of building more bots. At this stage, we may be in danger of having them run out of work because they're working so fast.

Integration is the primary reason that Automation Anywhere process-building is so simple. All the building blocks are handed to us. It removes the guesswork of what has to be connected to where. We can pay more attention to the logic of the process rather than the mechanics and infrastructure of the process.

The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows.

We've only been using Automation Anywhere at Jersey STEM since March of this year.

Automation Anywhere has been rock solid for us. We have had no issues.

We have yet to find out the limits of Automation Anywhere's scalability because we're only starting. We have a control room with one attended bot runner. I can imagine that within the next year or two, we'll need to scale up. Given the way Automation Anywhere is architected, I am confident that scaling up won't be a problem. 

Deploying Automation Anywhere was relatively seamless. I've been using Automation Anywhere since version 10 and was a solution architect for version 10 and version 11. An on-prem deployment requires a computer science degree to understand because there are so many factors involved. With a cloud deployment, everything was done for me. The only thing I had to do was provisioning and configuration. It made life a lot easier. I could complete it on my own in about two weeks.

It's too early, but the ROI will not be measured in dollars and cents. It will be measured in our ability to get data faster. For example, if we have a base of volunteers waiting to connect with us, we can connect with them much faster. If there are grants to be had, we can get to those grants a lot faster. 

The difference between a volunteer organization and a typical business organization is that our funding has to come from outside. We have to find it. Help comes from outside. We have to find it. The return on investment is getting there quicker.

We purchase Automation Anywhere through a service partner that's also helping us with those costs.

I rate Automation Anywhere nine out of 10. It's a solid nine and a half because I don't give out tens. 

The Imagine event has been highly informative and useful for me. It's informative because I'm learning all about the generative AI coming down. That's been the focus. It's useful in that I've made lots of connections this year. When folks find out about Jersey STEM's goal, they're interested in volunteering. I have a whole bunch of new people to talk to who will help us with our future endeavors.

The Imagine experience is a full-on fire hose of automation, but it's a lot of fun. All the presentations have been geared to keep people's attention and to be entertaining. It's a brave new world, and there's a wow factor here.

I would invite folks in my field and other volunteers. It would be self-serving because our volunteers would make more connections, get more people to help, and also learn about the possibilities of where we could take Jersey STEM from a data infrastructure perspective.

We use Automation Anywhere to integrate between different systems like CRM and ERP.

We adopted Automation Anywhere to streamline our operations, enabling us to extend service hours while reducing manpower needs and human error, ultimately driving down costs and improving efficiency.

Before Automation Anywhere, manual processes were time-consuming and error-prone. Now, automation gives us peace of mind with error-free execution, saving us manual time while running 24/7.

AI, specifically through machine learning techniques, will impact data analysis and decision-making.

Automation Anywhere is easy to use, even for business users. It is considered user-friendly, with clear documentation available. However, I've found the most effective way to learn is by observing colleagues who are building new processes, allowing users to see the software in action.

A non-technical person can learn to use Automation Anywhere within two weeks.

Automation Anywhere has significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks, freeing up employees, and enabling us to complete many processes without human intervention.

Depending on the task, Automation Anywhere has saved us up to 70 percent of our time, directly correlating to cost savings.

We have Google Workspace, Microsoft Excel, ERP, and CRM integrated using Automation Anywhere.

Automation Anywhere's integration with APIs is durable.

The most valuable feature of Automation Anywhere is the ease with which it integrates with our existing APIs.

Automation Anywhere can be enhanced with additional safeguards during the database-building process to minimize errors.

When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported. In such cases, we have to enter each variable one by one.

I have been using Automation Anywhere for almost four years.

Automation Anywhere is stable.

We can scale Automation Anywhere by adding more licenses.

The technical support team is not only responsive and helpful, but they also offer a rich library of documentation that provides valuable self-service resources.

Positive

We need to install a client into our machine to use Automation Anywhere.

Implementing Automation Anywhere proved challenging due to platform-specific intricacies. Each platform, like Google Cloud and AWS, requires unique implementation techniques. Fortunately, once these variations are understood, the process becomes streamlined – it only took me two days to grasp it on Google's platform.

Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run. This is because they wouldn't need to purchase those capabilities separately.

After implementing Automation Anywhere, we explored other options like Microsoft Power Automate and considered UiPath, though I hadn't used it directly. Automation Anywhere provided the smoothest integration with our existing third-party tools.

I would rate Automation Anywhere eight out of ten.

Maintenance is only required for the on-premise version of Automation Anywhere and is performed by a couple of administrators.

Daily, we perform routine bot maintenance for a few minutes, unless a significant problem arises.

We have implemented Automation Anywhere for 2 finance use cases: recurring collections and payment forms processing. To achieve this, we leveraged the platform's invoice-tracking capability and built our bots around it.

We implemented Automation Anywhere to explore more automation possibilities.

We are happy with Automation Anywhere and the good experience it has provided. Automation Anywhere has successfully allowed us to implement our use cases.

We have identified several areas where we could potentially optimize the AI within our automation processes. However, the ultimate decision depends on the cost-effectiveness of automation. While we have a couple of significant use cases that seem well-suited for automation, others involve lower volumes that may not justify the investment. Currently, we're considering Microsoft's automation solutions due to their existing integration with our other Microsoft products. However, we might also explore Automation Anywhere for specific, complementary automation needs.

Someone with little automation experience can still create a bot using Automation Anywhere.

The learning curve of Automation Anywhere is adequate.

The time it takes to train someone to create a bot with Automation Anywhere depends on their existing technical background. For individuals with no prior technical experience, the learning process can take two to three months. However, if someone simply needs to become a casual user of a pre-built bot, a few weeks of training might be enough to get them comfortable navigating its features.

Automation Anywhere has significantly reduced our error rates, particularly in areas like allocating payment receipts and collections. Before implementing it, human error was a major issue. Automation Anywhere has effectively addressed this problem. Of course, reducing human involvement is a natural consequence of automation. However, a surprising benefit we've observed over the past two and a half years is that data quality has also improved significantly. Allocations have become much more accurate, which is an incredible advantage. Initially, the existing data was riddled with errors. Consequently, the automation rate was far lower than anticipated. However, as we progressively corrected the database, the automation rate steadily climbed, and error rates began to decline. It took roughly six to eight months to see the benefits.

Our organization has a defined AI automation strategy. We recognize its importance and have prioritized its development over the next two to three years. This focus on AI, particularly in customer service, will help us gain a competitive advantage in the marketplace.

Automation Anywhere is integrated with our ERP, human portals, supplier portal, and CRM.

Automation Anywhere has been instrumental in saving us both time and money. It serves as a core strategy in our efforts to streamline operations and reduce our reliance on manual labor. This has allowed us to handle multiple workloads with increased stability. We are committed to continuing on this path of automation to further optimize our processes.

While we initially implemented Automation Anywhere due to its inherent strengths, the software landscape has evolved significantly in the past two and a half years. Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities. Microsoft's automation solutions are particularly compelling. They integrate seamlessly with the wider Microsoft product suite, which is often the core software environment for many businesses. This integration advantage isn't present with Automation Anywhere, which operates independently of Microsoft products.

The price has room for improvement.

I have been using Automation Anywhere for 2.5 years.

Automation Anywhere is a stable product.

Automation Anywhere is known for its scalability. This means that financial institutions can leverage it to automate large processes without worrying about the platform's ability to handle the increased workload. In simpler terms, Automation Anywhere can grow alongside our automation needs.

In the past, we relied on other automation applications. However, these applications lacked the flexibility and adaptability of a bot.

The deployment process was successful thanks to the contributions of the third-party implementation team.

The full deployment took eight months to complete.

For the implementation, we leveraged a third-party vendor with expertise in Automation Anywhere.

The positive return on investment for Automation Anywhere is clear after two years of successfully automating a few business processes.

Automation Anywhere, once a competitively priced option in the RPA market, has seen a shift in its pricing strategy. Currently, it stands as one of the more expensive RPA tools available.

In our evaluation of RPA tools, we've considered Microsoft Power Automate and UiPath. Automation Anywhere, while a strong contender, appears to have a steeper technical learning curve compared to the other two options.

I would rate Automation Anywhere six out of ten.

We rely on an external company to handle the maintenance of our Automation Anywhere software.

Companies considering an Automation Anywhere solution should approach it with a long-term perspective. Ideally, they should be prepared for a ten-year commitment. This allows them to understand how the product will evolve and adapt over time. A ten-year timeframe, or at least eight years, provides a significant advantage compared to a two to three-year outlook. By taking a long view, companies can ensure they are well-positioned to benefit from the ongoing development and reshaping of the Automation Anywhere platform.