What is our primary use case?
We are service providers. We provide services to our clients.
We use it to protect the workloads on the customer's site. We also use it to protect our site.
What is most valuable?
The most valuable feature is flexibility. The flexibility to deploy according to the customer's needs. It allows you to add one server and the flexibility to add more servers, in case you want to increase your workloads.
It has good documentation and support. It has good online communication with support.
It has the flexibility to get the experience required to manage and solve any issue related to the product.
The product itself has good functionalities with virtual environments, such as Hyper-V and VMware.
It can protect almost all databases, such as Cyber databases, and Oracle.
It also has the flexibility to install and configure backups for physical and virtual servers at once.
What needs improvement?
They started deploying with web interfaces, new web interfaces, but it doesn't have all of the functionalities as the Java consoles have.
They are now adding more functionalities to the web interfaces that we need. In one or two years, you will have the full functionality using the web interface.
They need to improve the interface.
In regards to protecting the physical servers with parameters, it's a long and difficult process.
I have tested this in Veeam and it was much easier to implement. With NetBackup, you have to configure the server and many other requirements in the process. You could have issues with restoring if the parameter is installed to different hardware.
There are also a lot of requirements with the integration of SharePoint and Exchange. This is an area that customers complain about. They don't like that you have all of the requirements before you can configure the backup.
Veeam is much easier to integrate with Exchange. With NetBackups there are many prerequisites that make it difficult for the customer.
For how long have I used the solution?
I have been working with this solution for more than seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It's very scalable. You can start with one server and you can scale your workload and cases.
You can add different functionality with the servers. You can scale it to different sites if you need to implement the different sites and then configure replications between sites.
You can also migrate from one server to another server. If your hardware is not sufficient or if you need to refresh your hardware.
It gives you the flexibility to migrate all of the data to new hardware and to change from a single server to a cluster. You can also change from one server to an appliance.
You have all of the flexibility and scalability.
How are customer service and technical support?
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other times they struggle with some issues and take time to get back to the client and log the ticket to see what the issue and they analyze the logs.
You have to have experience. They are dedicated to solving the issue but sometimes there are delays.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
I have a lot of experience with it and I have a lot of experience with Veeam. I think that the only weakness with Veritas is the user interface. It's not friendly and it's not easy to understand.
For functionality in protecting the data, it has all of the requirements to protect any workload on the virtual machines.
It's the best solution in the market right now.
If you are considering Veritas, you should have a qualified team that is trained in using NetBackup. If the team does not have the required experience, they will find it difficult and they will think that it an issue with the product.
It is a good product as long as you have a good team to manage it at each stage.
I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner