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Senior Specialist at MTN
Real User
Dec 12, 2023
The backup and restore features are helpful, but the tool is expensive, and the technical support must be improved
Pros and Cons
  • "The backup and restore features are helpful."
  • "The product must enable data migration from on-premise to the cloud."

What is our primary use case?

The solution backs up applications and databases like Microsoft Exchange, Oracle, Microsoft SQL Server, and VMware.

How has it helped my organization?

I've restored and recovered application, disk, and server failures. The solution has been beneficial to us. We could see the benefits of the tool almost immediately. We don't need to have a failure to use a backup. Sometimes, to create a test environment, we clone an environment from the backup and have it up and running.

What is most valuable?

The backup and restore features are helpful.

What needs improvement?

The product must enable data migration from on-premise to the cloud. It must provide features that support a hybrid approach. It should provide interconnectivity to manage data across multi-cloud providers.

Buyer's Guide
Veritas NetBackup
May 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the solution for about eight years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. It is able to increase its capacity and functionalities based on our demands. My organization is planning to increase its usage.

How are customer service and support?

The technical support can be better.

How was the initial setup?

The deployment of the appliance was pretty straightforward. It gets complex when we start integrating the appliance into the media server to increase the library and back up multiple operating systems. Our landscape is not small. The deployment can be simple or complex, depending on the phase we are in at a particular time. We cannot deploy the solution and walk away. The product evolves as the environment grows.

Last year, we swapped out some appliances that were at the end of life. Taking those out and bringing in other things was simple. Deploying libraries is complex. It's not a static space. It's a very dynamic space. Every year, we take a look at the environment and make changes. The number of people involved in the deployment varies. Sometimes, we need two, other times, more. We have about five people in our backup team.

What about the implementation team?

Veritas’ partners helped us with the deployment.

What was our ROI?

Measuring the return on investment on backup and recovery is very difficult. There were possible scenarios where potential problems have been resolved in our organization due to the tool, and we were able to restore services.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I rate the pricing an eight out of ten. The price could be a problem for smaller businesses. We’re engaged with the product as an enterprise. We might have received a lot of discounts on the price. It might not be the same for a small-scale business.

What other advice do I have?

I recommend the tool to others. It's an enterprise solution. It comes with various options that can meet different needs. If someone is looking for a backup and recovery solution that meets the needs of both large and small-scale businesses, Veritas NetBackup is a good option. Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Specialist at Moj
Real User
Oct 30, 2023
Easy to recover deleted files, can mount snapshots without an installer, and provides high-performance
Pros and Cons
  • "Veritas NetBackup provides good backup performance, and I can mount the snapshot without an installer."
  • "The HTML interface is a web application that does not offer all the features."

What is our primary use case?

We use Veritas NetBackup as our full backup solution. 

How has it helped my organization?

Employees often delete important files that need to be recovered, but with Veritas NetBackup, I can recover them quickly. We notice the benefits of Veritas NetBackup from the POC.

What is most valuable?

Veritas NetBackup provides good backup performance, and I can mount the snapshot without an installer. This allows me to browse the backup for specific files I need to recover without searching through all the data.

What needs improvement?

Veritas NetBackup has a built-in cybersecurity solution but it has room for improvement. 

The HTML interface is a web application that does not offer all the features. I use Java, an older approach, to access more features.

For how long have I used the solution?

I have been using Veritas NetBackup for over five years.

What do I think about the stability of the solution?

Veritas NetBackup provides us with a 99.99 percent stability rate.

What do I think about the scalability of the solution?

It is easy to scale with Veritas NetBackup. We plan to increase our usage next year.

How are customer service and support?

The technical support is extremely helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, my current organization used Dell NetWorker, but we experienced many issues with the proxy server when connecting to VMware and attempting to back up snapshots. Something would always go wrong, and we had to manually release the snapshots, which was a headache.

In my previous organization, we used Commvault Backup & Recovery, but the support in our region was poor. The setup configuration was incorrect, and when I contacted support, it took them three months to confirm this. They refused to provide a full configuration until we renewed our contract.

How was the initial setup?

I was involved in the migration from the old appliance to the new appliance which was straightforward. 

To migrate the data, we logged in remotely and opened the old console and the new console.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is more expensive than Cohesity and Rubrik, but it is comparable in price to Commvault, IBM, and Dell.

There are no additional costs for Veritas NetBackup, and Veritas is helpful with the licensing. So, if I need a temporary location for a backup dump, they will provide me with a short-term license, and I am not obligated to purchase additional licenses for the full year.

Which other solutions did I evaluate?

I have used Commvault Backup & Recovery, Rubrik, IBM, and Dell NetWorker and found that Veritas NetBackup is the most stable.

What other advice do I have?

I would rate Veritas NetBackup ten out of ten.

We are a team of three people who handle all the backups for our organization using Veritas NetBackup.

We have two sites, the main one being NDR. We are backing up all critical systems, and uncritical systems are also rotated into the backup schedule. As a critical telecom company, we back up all billing and charging systems, as well as switches. We do file-based backups, but there are some systems that cannot integrate with any backup solution, such as Ericsson. For these systems, we dump the backup file and then take it to Veritas where we back up using a secret application to the appliance and NFS.

For an enterprise company, two professionals are enough for the maintenance of Veritas NetBackup.

I recommend Veritas NetBackup for enterprise companies.

I have vast experience with backup solutions and Veritas NetBackup is the best solution out there. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veritas NetBackup
May 2026
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.
CTO at Pishro Data System
Real User
Dec 14, 2023
Reliable, centralizes everything, and easily adjusts to future needs
Pros and Cons
  • "We can easily expand the ability of the solution."
  • "There may be a learning curve."

What is our primary use case?

The primary use case for this solution is as a backup. We use virtual infrastructure and use it as a backup for the SQL server, for example. We provide solutions to different companies that are handling many releases and it's important to have backups for the infrastructure. 

How has it helped my organization?

Sometimes there are bottlenecks in the backup infrastructure or there are some profile issues. If you have big infrastructure, you need to have a team and backup infrastructure in place in order to back up smaller sites and provide better, more efficient, solutions. 

What is most valuable?

We can easily expand the ability of the solution. 

It's great that we can have a backup for the server architecture.

It works with various solutions, including VMware, SolarWinds, and all the OS you can imagine. 

The solution centralizes everything. I can do everything from one pane of glass.

If we want to, we can work with tape and make libraries for offline backups. We can do off-site backups and work with cloud services as well. 

This is a solution you can rely on. You are sure when you have a backup. When you need to restore, it's always successful. There are no inconsistency issues. 

It easily adjusts to your future needs. If you want to, you can easily change your license. You don't need to change your backup solution. It's also easy to add features. 

What needs improvement?

There may be a learning curve. It can be a bit hard to understand when you are trying to figure out how it works. The interface could be a bit more user-friendly. It would be better if it were simpler. The process workflows when working with the solution could be easier as well. 

There are a few things that could be improved from an administrator standpoint. If it could be possible to change a basic disk to an advanced disk without including the backup, for example, that would be ideal.

For how long have I used the solution?

I've used the solution for about four years. 

What do I think about the stability of the solution?

I'd rate the stability ten out of ten. It's very stable. 

What do I think about the scalability of the solution?

We have experience deploying the solution over a network of multiple sites.

There are a lot of endpoints. We have between 1,000 and 5,000 users - no more than that. We do work with servers. 

The solution scales well. As long as you have the hardware, you are fine. I'd rate scalability nine out of ten. We're working with the solution more and more. We may expand usage. 

How are customer service and support?

Technical support has taken care of us very well. I don't use them a lot, however. I tend to go to my colleagues to ask questions. Technical support is kind of a last resort. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Veritas Backup Exec. There are other solutions. However, they work in the background. We moved to this solution based on its reliability. It offers a better backup experience, and it works with our server infrastructure without any hesitation.

How was the initial setup?

I was involved with the implementation. We would have to devise retention policies and strategies for our backups. After we did that, we did a central setup and implementation. We also maintain the backups. If we ran into issues, we had a clear troubleshooting process. It was a bit complex. It would take us one to two days to deploy it. 

We had two or three people involved in the deployment process. One person manages the strategy, and another checks everything and goes on to perform maintenance. 

What about the implementation team?

I have some colleagues who are backup professionals, and I sometimes would ask them for assistance. There's a community out there that can help. However, my first step is to reach out to colleagues. 

What was our ROI?

We do witness an ROI in regard to being able to avoid losing data. Fear of data loss no longer exists. When you invest in backups, you are investing in your most valuable assets. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive. That said, it's not meant for small businesses. It's for enterprises. You can add more features to it, and those cost more.

Which other solutions did I evaluate?

We did evaluate other solutions. This offered good documentation that was quite accessible. 

We did look into Commvault, which is an awesome tool. However, it had some limitations with accessibility and knowledge sharing. 

What other advice do I have?

For this solution, I'm not very specialized. I am a technical manager. While I'm familiar with it, I do not specifically focus on the platform. 

We are end users of the solution. 

This is the top solution on the market. 

I'd rate the solution nine out of ten. Others should not hesitate to use the solution. Once you have some experience, you'll like it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ismail Turhan - PeerSpot reviewer
IT Manager at Usak University
Real User
Dec 12, 2023
The solution can be used in large organizations to back up several virtual machines
Pros and Cons
  • "The most valuable feature of Veritas NetBackup is the protection policies or protection module."
  • "Once the protection plan is created, we cannot pause or resume via the web administration page."

What is our primary use case?

We use Veritas NetBackup to back up about 200 virtual machines.

How has it helped my organization?

Sometimes, we cannot connect to vCenter because of certification issues, and we use the solution to renew the vCenter certification. We do not get back up and VM information while doing backup for Veritas NetBackup. However, we don't face any problems after we stop and resume the update.

After we scheduled our protection plan, we didn't face any corrupted backup problems with Veritas NetBackup.

What is most valuable?

The most valuable feature of Veritas NetBackup is the protection policies or protection module.

What needs improvement?

We cannot pause and resume via web GUI, web management, or network administration management; we do that via a CLI page. Once the protection plan is created, we cannot pause or resume via the web administration page.

For how long have I used the solution?

I have been using Veritas NetBackup for seven years.

What do I think about the scalability of the solution?

We use Veritas NetBackup in three different locations and connect with a site-to-site VPN.

I rate Veritas NetBackup a seven out of ten for scalability.

How are customer service and support?

The technical support team's response time could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Veeam Backup. We switched to Veritas NetBackup because we couldn't fix a corrupted backup chain while doing a snapshot backup with Veeam Backup. We had to remove and create our backup again, which was a lot of work.

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

We implemented the solution through an integrator.

What was our ROI?

We have seen a return on investment with Veritas NetBackup.

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is more expensive than other backup solutions like Dell Power Protect and Veeam Backup.

What other advice do I have?

One person is enough to maintain the solution. After you set up and configure Veritas NetBackup, you don't have to maintain the solution that much. Veritas NetBackup is the best solution for a huge organization like ours, with three data centers, 3,000 virtual machines, and different DB servers.

Overall, I rate Veritas NetBackup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Giap Seng  Tay - PeerSpot reviewer
Senior IT Manager at Westports Malaysia Sdn Bhd
Real User
Dec 12, 2023
A reliable and easy-to-use solution that can be used to backup systems for compliance and security reasons
Pros and Cons
  • "Veritas NetBackup is a reliable, easy-to-use, and easy-to-deploy solution."
  • "Veritas NetBackup is an expensive solution, and its pricing could be improved."

What is our primary use case?

We use Veritas NetBackup to back up our system for compliance and security reasons.

What is most valuable?

Veritas NetBackup is a reliable, easy-to-use, and easy-to-deploy solution.

What needs improvement?

Veritas NetBackup is an expensive solution, and its pricing could be improved.

For how long have I used the solution?

I have been using Veritas NetBackup for 15 years.

What do I think about the stability of the solution?

Veritas NetBackup is a very stable solution.

What do I think about the scalability of the solution?

Veritas NetBackup is deployed in two locations with around 1,000 end users, and we have plans to increase the usage.

I rate Veritas NetBackup a nine out of ten for scalability.

How are customer service and support?

The solution’s technical support is very good and fast. They understand what we want and solve our issues in a very short period.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution's deployment can be done from a couple of days to not more than two weeks. You need to get approval, purchase an extra license, and then deploy the solution.

We implemented the solution through an in-house backup storage expert.

What other advice do I have?

It is easier to find a backup solution engineer with technical expertise for Veritas NetBackup because it is a popular product in my country.

The solution's backup time is good. The solution is easy to deploy for newer projects, and we find it very stable. Just one person is required to maintain the solution.

I would recommend Veritas NetBackup to other users.

Overall, I rate Veritas NetBackup a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tasos Skaltsas - PeerSpot reviewer
IT Systems Engineer at a maritime company with 501-1,000 employees
Real User
Top 20
Oct 8, 2024
Enhanced data availability and rapid backup speed with assured smooth operation
Pros and Cons
  • "The backup speed is extremely high and the simplicity of NetBackup is commendable."
  • "The web interface is not modern."

What is our primary use case?

We are taking the whole NetBackup, including VMs, SQL databases, files, and storage backup.

How has it helped my organization?

We have purchased the appliance, so the backup speed is extremely high. NetBackup is simple to operate when configured correctly, ensuring smooth operation without constant monitoring. We replicate backups from the primary site to the disaster recovery site for restoration when needed.

What is most valuable?

The backup speed is extremely high and the simplicity of NetBackup is commendable. If configured correctly, it runs without problems. It is also notable for ensuring data availability and smooth replication to a disaster recovery site.

What needs improvement?

The web interface is not modern. However, we have been informed that in the new version, they will redesign the web version from the beginning.

For how long have I used the solution?

We started with NetBackup Exec in 2005 or 2006, so it has been almost 20 years.

What do I think about the stability of the solution?

The stability of the solution is rated ten out of ten.

What do I think about the scalability of the solution?

Scalability is rated nine out of ten.

How are customer service and support?

When I open a case, someone from support connects to my system in less than two hours, and within the day, we solve everything if something appears.

I'd rate the solution nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

You need help from someone who knows NetBackup very well. It is not a simple process with next, next, finish.

What about the implementation team?

Implementation assistance was provided by an integrator.

What's my experience with pricing, setup cost, and licensing?

Pricing depends. If you negotiate well with a company, you will have stable prices for many years. We have not noticed any unexpected price increases.

Which other solutions did I evaluate?

I haven't looked at anything else. We are very happy, and we are not looking for something else.

What other advice do I have?

We have multi-environment support for SAP, Linux, VMware, and physical computers. I would recommend this to other users.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2344158 - PeerSpot reviewer
Senior Manager at a financial services firm with 1,001-5,000 employees
Real User
Mar 10, 2024
Comes with integrated security and scalability and useful for backups
Pros and Cons
  • "Disaster recovery primarily involves backup usage. We employ it for both backup and recovery purposes. The backup and recovery processes have been executed multiple times, even restoring data from backups created three to four years ago."
  • "We are facing a challenge regarding the support for Docker and Kubernetes features. We hope for the possibility of directly backing up Kubernetes and Docker images without the necessity of taking full virtual machine backups."

What is our primary use case?

We use the solution for backup and recovery purposes. It serves as enterprise software and helps with virtualization environments, databases, and backups. It addresses our requirements for backups. 

What is most valuable?

Disaster recovery primarily involves backup usage. We employ it for both backup and recovery purposes. The backup and recovery processes have been executed multiple times, even restoring data from backups created three to four years ago.

We use the deduplication feature in Veritas NetBackup. This feature helps us to compress the information, especially when utilizing appliances, helping with our storage usage. It has been very beneficial for us. The feature has resulted in significant space savings, especially when performing daily full backups for various applications.

The product itself includes all the necessary database and data security features. Initially associated with Symantec, even after being separated, it retains all its security capabilities independently.

What needs improvement?

We are facing a challenge regarding the support for Docker and Kubernetes features. We hope for the possibility of directly backing up Kubernetes and Docker images without the necessity of taking full virtual machine backups.

For how long have I used the solution?

I have been working with the product for ten years. 

What do I think about the stability of the solution?

The solution is stable and we haven't encountered any instability. 

What do I think about the scalability of the solution?

The product is scalable, and despite experiencing data growth of around 20 to 25 percent, we have been able to handle backups without encountering any issues. Currently, we have two resources working with Veritas NetBackup. However, they are not exclusively dedicated to NetBackup; they also manage different applications. We have about 400 endpoint servers. 

How are customer service and support?

When needed, we open cases within our backup team. An engineer then troubleshoots the issues and responds to any required adjustments or additional information needed for the backup system.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process was not complex. We have gone through it multiple times and performed updates on several occasions, making the process straightforward. The deployment process for Veritas NetBackup is straightforward. It involves setting up a master server and a media server.

You can assign both roles to a single server or keep them separate. Additionally, clients, representing the machines for which backups are needed, require the installation of a client component. Ensuring open communication ports is crucial for successful backup operations. If the implementation engineer is skilled, they can handle the deployment process independently.

It's not difficult to maintain Veritas NetBackup. Maintenance mainly involves upgrades; as long as there are no issues, it runs smoothly day and night. Regular upgrades are the only maintenance requirement for the system.

What was our ROI?

At times when data is needed and not available, it becomes a significant challenge in organizations. However, with Veritas NetBackup, we haven't faced such issues. Despite being relatively expensive, it is not as complex as some other solutions, providing value for money.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive compared to other products. 

What other advice do I have?

I would recommend Veritas NetBackup as it is relatively easy to manage and can serve as a single-vendor solution. If deployed correctly, it proves to be a good solution with integrated security and scalability. I rate it a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Architect at DXC Technology
Real User
Dec 12, 2023
A stable solution that offers both hardware and software and provides data protection features
Pros and Cons
  • "The solution offers the hardware and the software at the same time."
  • "I would recommend the product to others."
  • "I do not like the way we currently schedule backups. The solution must provide a different way to schedule backups."

What is our primary use case?

Almost all customers use the product for backing up file systems, VMs, and Oracle or SQL databases. Our customers use the solution for data protection and managing the backups.

What is most valuable?

The solution offers the hardware and the software at the same time. It is the main advantage.

What needs improvement?

I do not like the way we currently schedule backups. The solution must provide a different way to schedule backups.

For how long have I used the solution?

I have been working with the product since 2010.

What do I think about the stability of the solution?

The tool is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have also worked with Metallic. I was a solution architect for the customer who migrated from Veritas NetBackup to Metallic. I also have experience with TSM and Data Protector. We manage the backups and data. The solution providers manage the backup infrastructure. All the solutions are great.

How was the initial setup?

If we do the deployment once, the second time will be easier. The number of people required for deployment depends on the environment and its size. One person is enough to deploy the solution if there is no hardware to deploy. Our customers use the solution in multiple locations. Our latest customer has two main data centers and branch offices worldwide. The tool requires maintenance. If there are some bugs or errors that the administrator cannot resolve, we contact support.

What other advice do I have?

I have experience as a backup administrator and solution architect. I do not know whether the solution has a SaaS version. Currently, the trend is to move to a SaaS-based backup solution. I would recommend the product to others. It is used by several customers. It is a good solution. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Suresh Pathipatti - PeerSpot reviewer
Senior Information Technology Administrator at Aighospital
Real User
Oct 27, 2023
It's a flexible platform with advanced anomaly detection features
Pros and Cons
  • "I like NetBackup's anomaly detection and Linux storage features."
  • "We have issues reaching them during some hours, and we need to escalate through several levels to get a resolution. Sometimes tickets stay open for days."

What is our primary use case?

We are using Veritas NetBackup to take backups at every level, from VMware level and SQL to the bare metal level.

What is most valuable?

I like NetBackup's anomaly detection and Linux storage features. 

What needs improvement?

NetBackup's Windows-level reporting could be improved. 

For how long have I used the solution?

I have used NetBackup for more than two years.

What do I think about the stability of the solution?

I rate NetBackup 10 out of 10 for stability. 

What do I think about the scalability of the solution?

NetBackup is scalable

How are customer service and support?

I rate Veritas support eight out of 10. We have issues reaching them during some hours, and we need to escalate through several levels to get a resolution. Sometimes tickets stay open for days.

How would you rate customer service and support?

Positive

How was the initial setup?

NetBackup is too complex to set up. 

What's my experience with pricing, setup cost, and licensing?

NetBackup isn't cheap. 

What other advice do I have?

I rate Veritas NetBackup 10 out of 10. It's a flexible platform that isn't technically complex. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ict System Support Administrator at Gans
Real User
Sep 5, 2023
Offers encryption for the backup and good stability
Pros and Cons
  • "We have a file server and our data file server, everything. We use it for VM server backup, too."
  • "We faced so many backup configuration issues. And from the Veritas side, they couldn't fix that issue. So we started from scratch, purchased everything, and then we configured everything. Therefore, the support could be better."

What is our primary use case?

We use it for the backup solution. It is a backup solution. We have a file server and our data file server, everything. We use it for VM server backup, too.

Normally, Veritas NetBackup is a shared service. We are a part of one of the companies in our group. So, it is a shared service. We are now looking for that. We are creating our own data center.

How has it helped my organization?

It is a test solution. So, we are using that with the encrypted format.

What is most valuable?

The solution offers encryption for the backup, so we prefer that. 

What needs improvement?

We faced so many backup configuration issues. And from the Veritas side, they couldn't fix that issue. So we started from scratch, purchased everything, and then we configured everything. Therefore, the support could be better. 

We purchased the latest storage and the temporary library, and now we are configuring everything ourselves. 

In future releases, we are looking for an AI feature. Integrating AI would be beneficial because we are purchasing a separate solution for AI.

For how long have I used the solution?

I have been using this solution for more than five years. 

What do I think about the stability of the solution?

It is a stable solution. All the fixes and updates have been applied, so it's running smoothly.

What do I think about the scalability of the solution?

Scalability is okay.

How are customer service and support?

Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue. So, we had to seek support elsewhere. Then we decided to go for the same product again, which we purchased, and we are now configuring everything from scratch. This issue is related to the SQL side or server side, and some issues were not handled properly. So, the support is currently not satisfactory.

The backup kept failing, and the issue was not resolved. We sought support from the data side, but the issue persisted.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My previous company was using the HPE. Now, we are using Veritas here.

Moreover, Veritas meets our requirements cost-wise and technology-wise, so we prefer that.

What about the implementation team?

We used an integrator's help. They are also from our group, not from outside. They are from our group only, from our company.  They are coming, but they are doing the configuration part. So, there are two people involved in the deployment.

However, the deployment is still going on. We are supporting the integrator.  And it's almost 90% completed. So, the backups are running, and we need to install the agent on some remaining servers and integrate them.

The implementation strategy is good now. We need zero percent tolerance for the backup solutions. That's why we are doing it this way.

We handle maintenance from our side.

What's my experience with pricing, setup cost, and licensing?

We compare Veritas with Zerto and HPE. It is a bit cheaper. So, we purchased Veritas for storage and the temporary library, and now we are configuring everything from scratch. 

What other advice do I have?

Veritas is a cost-effective solution, and it meets our requirements. So it's not bad.

Despite some disadvantages in terms of support, I would rate the solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
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Backup and Recovery
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.