Our primary use case for NetBackup is to protect all the servers and applications that we have in our company.
Solution Architect at Sites
Stable and scalable product with new free resiliency feature
Pros and Cons
- "Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware. The great thing about this feature is that Veritas gave it to us for free."
- "I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years."
What is our primary use case?
What is most valuable?
Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware.
The great thing about this feature is that Veritas gave it to us for free.
What needs improvement?
Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond. Maybe they can increase the number of personnel they have for the Spanish language.
I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years.
For how long have I used the solution?
My company has been using this solution for eight years.
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What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
Veritas NetBackup is very scalable.
How was the initial setup?
I personally have a lot of experience with this product, but someone without a whole lot of knowledge about it would have to partner up with a vendor. I would say overall deployment is at a medium level of difficulty.
What about the implementation team?
It takes about a week to deploy the solution. This is a backend solution, a master server. Sometimes, it can be difficult to set up the window changes, configure the Oracle database, etc.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Domain architect at a financial services firm with 10,001+ employees
Our primary use case for this solution is for doing backups mainly of our databases
Pros and Cons
- "I think the support is fine. We haven't had issues with it."
- "NetBackup is expensive and should be cheaper. That is why we are moving on to another solution."
What is our primary use case?
Our primary use case for this solution is for doing backups mainly of our databases – Oracle, SQL, Sybase, DB2.
What is most valuable?
I think NetBackup has vast coverage, and I think that's why it's a great product.
What needs improvement?
NetBackup is expensive and should be cheaper. That is why we are moving on to another solution.
For how long have I used the solution?
I have been using this solution for the last 10 to 15 years.
What do I think about the stability of the solution?
This solution is scalable.
What do I think about the scalability of the solution?
NetBackup is scalable.
How are customer service and technical support?
I think the support is fine. We haven't had issues with it.
How was the initial setup?
The initial setup seemed straightforward. It took maybe a couple of hours.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veritas NetBackup
August 2025

Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,956 professionals have used our research since 2012.
Supports multiple environments, easy to use, and stable
Pros and Cons
- "It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us."
- "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently."
What is our primary use case?
We use Veritas to back up our database and our project's data, such as chart layouts, research and data files, to tape library or network-attached storage (NAS).
What is most valuable?
It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us.
What needs improvement?
We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently.
For how long have I used the solution?
I have been using this solution for more than eight years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We just use it on one backup server. Our data is growing, and it is taking more time to back up our complete data. It is very slow. We want a solution that can be scaled-out to back up our data quickly and efficiently.
In terms of the number of users, we have 20 to 30 users of this solution.
How are customer service and technical support?
Technical support is not convenient in China these days because of the virus. It may be because the engineers from the vendor are working from home, so we cannot get telephone support. We can only use email support, which is not efficient.
How was the initial setup?
Its initial setup is not very complex. It took us one or two months to deploy it. We have a team of five IT people for deployment.
What other advice do I have?
I would recommend this solution. We are a system integrator, and we have a lot of users who have been using this solution for ten years. The only problem that we are facing now is of speed. We will continue to use it, but we are also looking for a better solution to back up more quickly. Speed is our main requirement. We might continue to use Veritas if they can provide a parallel solution, a cluster solution, or a cloud solution to back up our data more quickly. Otherwise, we will switch to another vendor.
I would rate Veritas NetBackup a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Team Leader at a financial services firm with 10,001+ employees
Simplest on the market, scalable and stable
Pros and Cons
- "I have found it to be the simplest solution to the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor."
- "Support for the solution needs improvement."
What is our primary use case?
We are using the solution as a storage unit.
What is most valuable?
I have found it to be the simplest solution on the market. It gives us a complete end to end solution. We are using this solution, Veritas Appliance and another one for access archiving. It is convenient to have all the support from one vendor.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
In my experience it is scalable. We have five administrators involved in using the solution.
How are customer service and technical support?
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the higher level of the support team, going from level one through to three. We only managed to get a solution for our issues once we spoke to the level three support team. The lower level support is not familiar with the complexity and did not have any answers. When we frequently dealt with the support they were not able to pass us on directly to level three. This was tiresome having to deal with the lower levels not being qualified for a solution until we managed to get to level three.
What other advice do I have?
I rate Veritas NetBackup an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
A flexible solution that works with both on-premises and cloud-based environments
Pros and Cons
- "This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment."
- "When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved."
What is our primary use case?
We are a solution reseller and Veritas Netbackup is one of the products that we provide to our customers. It is used for implementing a backup repository to the cloud.
What is most valuable?
This product is flexible enough to allow for backing up data from physical machines, as well as from your cloud environment.
There is support for a lot of applications.
What needs improvement?
It would be useful if they could maintain the information that is in the cloud.
When the customer is using SaaS applications like Office 365, the integration falls short and needs to be improved.
The price could be reduced.
For how long have I used the solution?
We have been selling Veritas NetBackup for the past 14 years.
What do I think about the stability of the solution?
Stability-wise NetBackup is a good solution.
What do I think about the scalability of the solution?
This is a scalable product. NetBackup is for larger organizations.
How are customer service and technical support?
Not being an end-user, I have not had experience with technical support.
Which solution did I use previously and why did I switch?
I also have experience with Veritas Backup Exec, which has the same use case. It is also a good product but NetBackup supports more applications and it is more of an enterprise-level solution than Backup Exec. I would say that NetBackup is for larger customers, whereas Backup Exec is for everyone.
How was the initial setup?
I am familiar with the installation and it is simple.
What's my experience with pricing, setup cost, and licensing?
A better price would make this product more competitive.
What other advice do I have?
In summary, this is a good product and I can recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System Engineer at a energy/utilities company with 10,001+ employees
A good backup solution that covers most of the applications
Pros and Cons
- "It is a good solution. It covers most of the applications."
- "Its integration with Nutanix and technical support can be improved."
What is our primary use case?
We use it for the high workload environment. All critical backups are covered by Veritas NetBackup.
What is most valuable?
It is a good solution. It covers most of the applications.
What needs improvement?
Its integration with Nutanix and technical support can be improved.
For how long have I used the solution?
I have been working with this solution for 15 years.
How are customer service and technical support?
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to resources.
How was the initial setup?
Based on my experience of using enterprise-grade backup solutions for a long time, easy management and deployment generally don't happen for enterprises. You generally can't scale an enterprise-grade solution. You usually combine different solutions.
When we create a full solution, there is some complexity in installation management. In the end, we are able to get features, such as easy management and combined centralized management, with Veritas.
What's my experience with pricing, setup cost, and licensing?
Pricing is good, under our budget, and flexible.
What other advice do I have?
I would rate Veritas NetBackup an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer consultant at a legal firm with 51-200 employees
A complete backup solution but very expensive
Pros and Cons
- "It has a very good user interface."
- "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."
What is our primary use case?
We use it for the daily backup.
What is most valuable?
It has a very good user interface.
What needs improvement?
It is a very expensive solution. They should have a different scheme for selling it.
They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
Its scalability is very good so far.
How are customer service and technical support?
I never used their technical support. It has good documentation and information.
Which solution did I use previously and why did I switch?
We switched because of the price and support.
How was the initial setup?
The initial setup is easy. Deployment is quick, but some systems can have issues.
What about the implementation team?
I used integrators. They were very good. I have two people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.
What other advice do I have?
It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System IT and Technologies Field Manager at Leumit Health Services
Good technical support but the SQL Server backup features are not up-to-date
Pros and Cons
- "The most valuable feature is its stability."
- "The SQL Server backup features are not up to date."
What is most valuable?
The most valuable feature is its stability.
What needs improvement?
Lots of features are in need of improvement.
The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.
There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.
The performance is poor on our system and it takes too long to complete a backup.
For how long have I used the solution?
I have been working with Veritas NetBackup for more than ten years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.
How are customer service and technical support?
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.
How was the initial setup?
The setup was completed before I joined the company.
What's my experience with pricing, setup cost, and licensing?
My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.
Which other solutions did I evaluate?
We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.
What other advice do I have?
This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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