Head of IS at a financial services firm with 10,001+ employees
Real User
An enterprise-level backup and recovery solution with useful cross-platform features
Pros and Cons
  • "I like the cross-platform features."
  • "I think reporting can always be improved."

What is our primary use case?

We use Veritas NetBackup for backup and archive protocols.

What is most valuable?

I like the cross-platform features. 

What needs improvement?

I think reporting can always be improved. Their pricing can also be improved.

For how long have I used the solution?

I have been using Veritas NetBackup for about 20 years.

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What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

What do I think about the scalability of the solution?

Veritas NetBackup is a scalable solution.

How are customer service and support?

Veritas NetBackup technical support is good and responsive.

How was the initial setup?

We run into issues now and again, but essentially the initial setup is pretty straightforward.

What about the implementation team?

I think we used a reseller to implement Veritas NetBackup.

What's my experience with pricing, setup cost, and licensing?

We pay on an annual basis. There are some additional costs to the standard licensing fees, but they're all optional. The pricing, of course, can always be better.

What other advice do I have?

For anyone thinking of using Veritas NetBackup, I'll tell them that they'll need a certain level of expertise to run the product successfully.

On a scale from one to ten, I would give Veritas NetBackup an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior DBA Sql Server, Oracle at a aerospace/defense firm with 10,001+ employees
Real User
Trouble-free backup and restore, but the pricing and performance should be improved
Pros and Cons
  • "The most valuable feature is the trouble-free operation, as we have not had many problems with it."
  • "The speed of restoring data could be improved."

What is our primary use case?

This is our default backup solution for our data and storage.

What is most valuable?

The most valuable feature is the trouble-free operation, as we have not had many problems with it.

What needs improvement?

We are not able to back up our attached drives, which is something that should be improved.

The speed of restoring data could be improved.

The pricing is an area that can be improved. 

How are customer service and technical support?

I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or "very good" because I haven't been dissatisfied, yet I haven't seen anything impressive either.

The area for improvement that I can see with support is that they have to have better internal coordination. Multiple people or teams work on the same problem and the coordination on their end could be better.

How was the initial setup?

The team who was working on the initial setup was well aware of what they needed to do, so it was straightforward.

We have two people who do the maintenance.

What about the implementation team?

We had third-party assistance with the deployment and we are satisfied with the experience.

What's my experience with pricing, setup cost, and licensing?

I find the cost of this solution to be high. The licensing is done based on the size of the source. If you have a source size of one terabyte then they will charge for a one terabyte license, although what is actually being stored is much less. This is something that they can improve on.

Which other solutions did I evaluate?

We have been exploring other options that are available in the market. Products like Veeam have similar features, so we will continue our evaluation and consider cost as one of the main factors.

What other advice do I have?

My advice to anybody who is considering Veritas NetBackup is that it's not a bad product and it's good to be prepared. I suggest reviewing the price in advance.

I find it to be not a bad product, but it would be much better with improvements to pricing and performance.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Infrastructure Manager at Jonah Energy LLC
Real User
The most valuable feature is that it is basically a replica of our SAND data. I think between the licensing issues and the older solution mentality it is not a great solution.
Pros and Cons
  • "The most valuable feature is that it is basically a replica of our SAND data. We archive the SAND data for recovery, if there is an issue on the fence."
  • "I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution."

What is our primary use case?

The primary use case is for archiving.

What is most valuable?

The most valuable feature is that it is basically a replica of our SAN data. We archive the SAN data for recovery, if there is an issue on the fence.

What needs improvement?

I think that the licensing model needs improvement. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

As it scales, it becomes expensive.

How is customer service and technical support?

Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely responsive to our needs.

What's my experience with pricing, setup cost, and licensing?

The licensing model is cost-prohibitive as you scale out. 

Which other solutions did I evaluate?

No, we did not evaluate any other options. We only tried this solution in our environment.

What other advice do I have?

I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution. They really have not kept up with the times. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
A scalable solution which is affordable and easy to set up
Pros and Cons
  • "The solution is easy to scale."
  • "Technical support only gets back to us the following morning."

What is our primary use case?

I am working with the latest update.

The solution is used for user backups. 

What is most valuable?

We consider the backup capabilities to be very good.  

What needs improvement?

There are so many things which need improving. With web access, we can't access the dashboards. A person can only access the particular system in which he installed that application. We cannot get access through our local network or web. We can use the local user's details, for the purposes of looking or making modifications, but these things are not available on the web or through net access. 

The dashboard systems need to be addressed. It would be very good if one could get access through his LAN, without the need to involve the server. 

A utilizations check and the ability to utilize the number of users editing facilities would be very good. 

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues and this is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning. 

For how long have I used the solution?

I have been using Veritas NetBackup for the last two years.

What do I think about the scalability of the solution?

The solution is easy to scale.

How are customer service and support?

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning.

Which solution did I use previously and why did I switch?

Before using Veritas NetBackup, we made use of Druva. 

While we consider Druva to be very good, they only offer the cloud-based systems for the moment, which is why we switched to Veritas NetBackup. It offers an on-premises option. 

Both products are very good, but Druva's cost is much higher than that of Veritas NetBackup. They are also both very good feature-wise, but the difference between them comes down to the web availability of dashboard systems. 

Druva has certain fixed services, as well as additional costs. 

How was the initial setup?

The initial setup is very simple.

The installation of the software for one who is familiar with the process takes around an hour. Otherwise, it can take two to three hours to complete the setup. 

What about the implementation team?

We made use of a vendor. The solution does not require any maintenance. It is very useful and easy to maintain everything. If one is unfamiliar with the process, then he would be advised to make use of a vendor's assistance. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is considerably cheaper than that of Druva, the former being quite affordable. 

Veritas NetBackup does not have any additional costs, only the licensing fee. 

What other advice do I have?

There are around 100 people making use of the solution in our company. 

The solution is easy and very good. 

I would absolutely recommend the solution to others. 

I rate Veritas NetBackup as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Symantec Business Critical Engineer at a tech services company with 11-50 employees
Real User
Simple GUI but managing dependencies should be agentless
Pros and Cons
  • "The main thing I like about NetBackup is CloudPoint. You can take a snapshot of the endpoint and back it up with CloudPoint. The data backups are the most important."
  • "Veritas could simplify the firmware recovery in terms of the deployed. The process shouldn't be dependent on the agents. It should be completely agentless."

What is our primary use case?

We use NetBackup to take a snapshot of our endpoint server. 

What is most valuable?

The main thing I like about NetBackup is CloudPoint. You can take a snapshot of the endpoint and back it up with CloudPoint. The data backups are the most important. I also like how Veritas has simplified the GUIs. There are a lot of security features in place already around the connection as well as many intelligent policies and a pure understanding of the cloud policies, so it's direct compared to many others.

What needs improvement?

Veritas could simplify the firmware recovery in terms of the deployed. The process shouldn't be dependent on the agents. It should be completely agentless. 

For how long have I used the solution?

I have been using NetBackup for two years.

What do I think about the stability of the solution?

NetBackup is stable.

What do I think about the scalability of the solution?

NetBackup is scalable.

How are customer service and support?

NetBackup support isn't great, but it's not the worst, either.

How was the initial setup?

Setting up NetBackup is easy, but the documentation is a bit complex. Veritas used to have consolidated documentation, so it was easy to navigate the documents. The implementation guidelines were contained in a single document, so you didn't need to switch between multiple documents. Configuration should be the clearest documentation.

What's my experience with pricing, setup cost, and licensing?

The price of NetBackup is okay. I think it's a little bit expensive but manageable. It has a lot of features, and the backup is better than most applications, so I think the price is competitive.

What other advice do I have?

I rate NetBackup seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Advisor - Solution Architect at a computer software company with 10,001+ employees
Real User
A backup and recovery suite with a useful duplication feature, but it would be better if it had a cloud integration feature
Pros and Cons
  • "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
  • "It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better."

What is our primary use case?

We use NetBackup primarily for backup and recovery. When you have some data, you need to back up that data. If there is any disruption or deletion or if there's a disaster, you can have your data back and restore it and use it.

What is most valuable?

The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup.

What needs improvement?

It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better.

I would like to have a backup option for end-user devices. That means end-user devices like mobile devices, VDI solutions, desktops, laptops, etc. In this COVID time, most of us work from home, and end-user device backup is really important today.

For how long have I used the solution?

I have been using Veritas NetBackup for almost 15 years.

What do I think about the stability of the solution?

No product is stable, but it hasn't been an issue. It's an old product and a mature product, and it hasn't been an issue. We have a customized offering created with the NetBackup and Pure Storage, and it's working well.

What do I think about the scalability of the solution?

Scalability depends on the customer profile. Each product has its own unique selling points, and some customers prefer to use other software like Commvault. We have most of the virtual environment in Veeam because our customers prefer it. But NetBackup is equally good.

How are customer service and technical support?

Technical support is good. If we find an issue, we get in touch with their support immediately.

How was the initial setup?

The initial setup isn't complex; I would say that it's moderately easy to implement this solution. We need to have some machines. It's a resource-centric server. If we're using it for enterprises, we need some dedicated physical servers to install this, like master and media servers. It's not very simple, but it's not very complex. I found it in-between.

What about the implementation team?

We provide full deployment services, managed services, support, and maintenance.

What's my experience with pricing, setup cost, and licensing?

NetBackup is expensive. They need to work on the pricing side. I find it comparatively on the higher side when I compare the terabyte backup costs.

What other advice do I have?

Veritas NetBackup is suitable for medium to large enterprises. Backup Exec, a lighter version of NetBackup, is better suited for small businesses which are Windows-based or Linux-based,

On a scale from one to ten, I would give Veritas NetBackup a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user135855 - PeerSpot reviewer
Systems Engineer at a comms service provider with 501-1,000 employees
Vendor
Deduplication reduces the backup time. It provides backup of a single copy of data.
Pros and Cons
  • "Deduplication is the most valuable feature as it reduces the backup time and provides backup of a single copy of data"
  • "GUI needs to be more user-friendly."

How has it helped my organization?

It enabled Telecom Fiji Ltd to backup the Unix-based OS. Backup Exec 12.0 was only able to backup the Windows platform.

What is most valuable?

Deduplication is the most valuable feature as it reduces the backup time and provides backup of a single copy of data as opposed to multiple versions of the same file.

What needs improvement?

GUI needs to be more user-friendly.

What do I think about the stability of the solution?

The product has been stable from day one. The only issue was on Telecom Fiji Ltd's side, i.e., when the tapes are not rotated per cycle and the data is not transferred to it for clearing the storage pool. This caused the pool to fill up and affect the backup jobs.

What do I think about the scalability of the solution?

We did encounter some stability issues. We could not read the LT04 media on the LT05 drives. The majority of our old data was on LT04 and we could not transfer/read it. There should be interoperability on these drives.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

Previously, we were using the Veritas Backup Exec 12.0. We changed to this solution because we needed a backup solution that could back-up the Unix-based OS.

How was the initial setup?

The setup was complex, considering that we have never worked on an Unix-based OS before.

What's my experience with pricing, setup cost, and licensing?

The software and license are very expensive.

Which other solutions did I evaluate?

We looked at CommVault and Veeam.

What other advice do I have?

This product is very robust. Be prepared for the cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at a financial services firm with 201-500 employees
Real User
A stable solution for full and incremental backup of databases, but there are compatibility issues and the setup is complex
Pros and Cons
  • "The solution is stable."
  • "We have an issue with the last version on the latest backup of the solution as it is not compatible with Sybase 16.5."

    What is our primary use case?

    We use the solution for the full and incremental backup of databases such as Sybase.

    What needs improvement?

    We have an issue with the last version on the latest backup of the solution. It's not compatible with Sybase 16.5. 

    Two days ago the solution worked fine and we were able to use it for all our Unix and Sybase servers, as well as the back-end database. But, now there is a need for us to change the lag about a report in respect of the media on Facebook. 

    We primarily use Unix servers, not those of Windows. 

    For how long have I used the solution?

    I have been using Veritas NetBackup for ten years, since 2010. 

    What do I think about the stability of the solution?

    The solution is stable.

    Which solution did I use previously and why did I switch?

    In the past we worked with Veeam and Avamar, at which point we made a determination of which solution would best serve our projects. 

    How was the initial setup?

    The initial setup was complex.

    What's my experience with pricing, setup cost, and licensing?

    The price is okay.

    What other advice do I have?

    I rate Veritas NetBackup as a seven out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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