System IT and Technologies Field Manager at Leumit Health Services
Real User
Good technical support but the SQL Server backup features are not up-to-date
Pros and Cons
  • "The most valuable feature is its stability."
  • "The SQL Server backup features are not up to date."

What is most valuable?

The most valuable feature is its stability.

What needs improvement?

Lots of features are in need of improvement.

The SQL Server backup features are not up to date. I would also like to see the Exchange server and Cloud backup handled better.

There are no features for cloud backup in my on-premises environment, which limits me when it comes to managing them.

The performance is poor on our system and it takes too long to complete a backup.

For how long have I used the solution?

I have been working with Veritas NetBackup for more than ten years.

What do I think about the stability of the solution?

The stability is very good.

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What do I think about the scalability of the solution?

My environment is not growing very quickly, so I haven't had the opportunity to check scalability. My understanding is that it is expensive to scale.

How are customer service and support?

We are typically in contact with technical support two or three times a year to deal with issues that arise. They're brilliant, fast, and professional.

How was the initial setup?

The setup was completed before I joined the company.

What's my experience with pricing, setup cost, and licensing?

My licensing model is based on capacity so as we grow, the price we pay increases and it becomes too expensive.

Which other solutions did I evaluate?

We are currently looking for another solution. One of the reasons is that we know that we can get more for less money.

What other advice do I have?

This backup and recovery product is good, although looking at my current environment, it is pretty old. My advice for anybody who is considering Veritas NetBackup is to assess the feasibility of it in their environment.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Provost, AVP at a financial services firm with 51-200 employees
Real User
A backup solution for product with best customer support
Pros and Cons
  • "The solution is easy to learn."
  • "The solution could have a more clear dashboard about the license and the operation status."

What is our primary use case?

We have appliances from Veritas. We acquired both appliance storage and NetBackup software licenses together as part of our product purchases for daily, weekly, archival, and yearly backups.

What is most valuable?

The solution is easy to learn.

We review all of our policies. There are some policies with different names that are the same, but we cannot distinguish between them. There are use cases where jobs overlap. We view the IT analysis dashboard to facilitate the review of these types of jobs. From the information we obtained from our sales team, it offers a single view for managing all NetBackup jobs, including those on the cloud and in our IDC. Additionally, it includes security features, and handling antivirus issues. It offers a more cost-effective rate, which can help us reduce storage space. We have a single node for recovery practice.

What needs improvement?

The solution offers software licenses and more. When purchasing hardware, it also includes some software licenses bundled with the hardware.

The solution could have a more clear dashboard about the license and the operation status.

For how long have I used the solution?

I have been using Veritas NetBackup for three years.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good.

400 users are using this solution.

I rate the solution’s scalability an eight out of ten.

What other advice do I have?

We have three administrators managing this solution.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Veritas NetBackup
March 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Backup System Engineer at a tech services company with 1,001-5,000 employees
Real User
A comprehensive and versatile data protection with certain reporting limitations
Pros and Cons
  • "It provides us with the versatility to back up everything we require which eliminates the need for a secondary backup solution."
  • "Enhancing reporting across the board would be beneficial."

What is our primary use case?

Our primary objective is to use it for performing backups in our extensive environment.

How has it helped my organization?

We rely heavily and use a wide range of its features and options. Currently, we run the latest version and have integrated Flex Appliances into our infrastructure, which has become a core component of our backup strategy. This integration ensures a seamless working relationship between the two, which is highly beneficial.

What is most valuable?

Its ability to comprehensively back up our entire environment is the most valuable. It provides us with the versatility to back up everything we require which eliminates the need for a secondary backup solution. What we value most is its universality. In a landscape where various software solutions often fall short, especially when it comes to backing up complex systems like SAP, having a single product that covers all our needs is a game-changer. This simplicity not only streamlines operations but also eliminates the need for multiple training and certifications for different tools.

What needs improvement?

Enhancing reporting across the board would be beneficial. We need an easier way to access information, such as the number of backups conducted in the last month, data quantities, and more, so that we can quickly provide this data to our superiors when needed. There is room for improvement in the updating process, especially when working on Linux and similar platforms. It's crucial to have a solution that's not only more efficient and faster but also secure. Updates should be risk-free, allowing for easy rollbacks in case something goes awry, ensuring that we can revert to the previous state without significant hassle or disruption.

For how long have I used the solution?

I have been working with it for more than ten years.

What do I think about the stability of the solution?

Its productivity and reliability are at a satisfactory level.

What do I think about the scalability of the solution?

The scalability depends on the specific environment you're working with. Generally, it is possible to scale the system, but this may require the installation of new components. In my company, we currently have over a thousand users who rely on it.

How are customer service and support?

Its customer support team is functional, but it doesn't always meet our expectations. We believe that it should be improved to address these issues more effectively.

How would you rate customer service and support?

Neutral

How was the initial setup?

While we've encountered occasional minor issues, overall, the deployment has been relatively straightforward.

What about the implementation team?

The deployment timeline can vary from a couple of hours to a few days, depending on the specific environment and requirements, such as user accounts and configurations. It's essential to ensure we have a comprehensive backup solution in place before making any changes, to safeguard against any potential issues. We begin by assessing the situation and running necessary tests, which adds some complexity compared to a straightforward installation. Typically, this process involves the participation of three to four individuals.

What other advice do I have?

I would advise to make thorough comparisons before making any decisions, as time evolves, and what's best today might not be the optimal solution in five years. This is especially important because changing systems can be costly for both small and large companies. You need a clear understanding of what you want to achieve and the advantages that a new product offers. Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solutions Architect at AspireNXT
Reseller
Great integration with third party applications, instant access to VMs and SQL data
Pros and Cons
  • "Unauthorized people cannot log in and execute commands."
  • "They currently have the Java concept and it should be less intensive and take less load."

What is our primary use case?

The primary use case of Veritas is generally for protecting data and storing it at a secondary site. Use of the solution is sometimes dependent on compliance requirements. Depending on the client, the solution can be deployed on-prem, on cloud, and sometimes using a hybrid option. I'm a solutions architect and a reseller of Veritas.

What is most valuable?

I like the NetBackup Appliance form factor, where your data is 99.9% safe because unauthorized people cannot log in and execute commands. It requires an admin password and includes IDS and IPS features. I also like the integration with third parties and third party applications, like instant recovery and instant access of the VMs and SQL data.

What needs improvement?

I'd like to see some simplification in the solution. They currently have the Java concept and it should be less intensive and take less load. The integration should be simple, not a script-based backup with minimum input and maximum output. The solution also needs more integration, even the infrastructure has become more complex. They currently have integrated containers and Kubernetes for backup but they could include backup of SQL or Oracle, or performance in the visualization process. All those things could be improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

There are no issues with the stability. I haven't had any problems with it. 

What do I think about the scalability of the solution?

As a cloud structure, the solution is scalable. The only issue is that data size is more than 20 PBR and requires multiple media servers and an increase in LAN or CPU, to absorb the load on the master media servers.

How are customer service and technical support?

The technical support has improved and is much better than it used to be. 

Which solution did I use previously and why did I switch?

I've also used CloudPoint which is integrated with NetBackup in the 9.1 version. With NetBackup, I can take a VM level backup and file level backups; in CloudPoint you can take  volume level backups. Currently there is no file level backups in the cloud whereas with NetBackup you can do that. In comparing NetBackup with a backup platform service controller, the PSC is great because it's simple to use, simple to install and the integration is very easy. NetBackup is for enterprise clients and therefore takes longer to learn. 

How was the initial setup?

The initial setup is very easy and there's no similar service. 

What's my experience with pricing, setup cost, and licensing?

NetBackup is a little costlier compared to other products and backup PSC.

What other advice do I have?

I rate the solution nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Senior Systems Engineer at Ministry of Awqaf
Real User
Top 5Leaderboard
Good dashboard, reporting, and performance
Pros and Cons
  • "The reporting is very good, with all of the details highlighted and very clear."
  • "This solution would benefit from a more friendly, web-based interface."

What is our primary use case?

We use this solution to back up old books and scriptures. We are working with an old archive that has more than sixty or seventy terabytes, and we put it on tapes.

We are using a tape library as the media, and our deployment is within our private cloud.

How has it helped my organization?

This has helped us manage our company backups. The reporting is very good, with all of the details highlighted and very clear. It has a very good dashboard.

What is most valuable?

The most valuable features of this solution are performance and support.

What needs improvement?

This solution would benefit from a more friendly, web-based interface.

I would like to see better integration with more systems and appliances. Better integrity would also be an improvement. 

We would like to have a unified solution that includes backup-over-disk, as opposed to only backup-over-tape. Currently, we are using more than one solution.

For how long have I used the solution?

We have been using this solution for approximately ten years.

What do I think about the stability of the solution?

This is one of the most stable backup solutions.

What do I think about the scalability of the solution?

The scalability of this solution is very good.

We have more than five thousand employees that are using the PC and connected to the network. However, this solution is limited to one department with more than one hundred employees.

How are customer service and technical support?

We are satisfied with the technical support for this solution.

Which solution did I use previously and why did I switch?

Prior to this solution, we had CA Backup. 

We are currently using two backup solutions. In addition to Veritas NetBackup, we are using Quest, which in turn uses NetVault. Our plan is to unify our solutions.

How was the initial setup?

The initial setup of this solution was straightforward, with no complexity.

What's my experience with pricing, setup cost, and licensing?

We are very satisfied with the price of this solution.

What other advice do I have?

This is a solution that I recommend.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Eddie Nyimbwa - PeerSpot reviewer
Managing Director at Modelink Zambia Limited
Real User
Top 10
Works as a backup solution and offers protection from ransomware
Pros and Cons
  • "The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature."
  • "Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team."

What is our primary use case?

We use the product for backup.

What is most valuable?

The tool's information transfer and patching up is easy. The solution offers protection from ransomware which is also a valuable feature. 

What needs improvement?

Data restoration from Veritas NetBackup is quite slow. I would also like documentation that I can share with my technical team. 

For how long have I used the solution?

I have been working with the solution for a year. 

What do I think about the stability of the solution?

I would rate Veritas NetBackup's stability a seven out of ten. 

What do I think about the scalability of the solution?

I would rate the tool's scalability a six out of ten. You may encounter issues when you expand the tool's usage. My company has 50 endpoints for the product. 

How was the initial setup?

Veritas NetBackup is easy to install and I would rate it a seven out of ten. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is quite expensive and licensing costs are fixed. 

What other advice do I have?

I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Manager at a financial services firm with 1,001-5,000 employees
Real User
We have more than 1,800 policies that run every day, so the product is stable, but it is challenging to get support when we have a problem
Pros and Cons
  • "NetBackup is highly stable. We have more than 1,800 policies that run every day."
  • "They need to improve their support. In the beginning, their engineers had trouble understanding the issue we were presenting. It took a lot of conversations for them to start troubleshooting the problem."

What is our primary use case?

We use NetBackup to protect our data.

What is most valuable?

The most valuable feature for us is the NDMP.

For how long have I used the solution?

I've been using Veritas for around five years, but the bank has been using it for longer. They started migrating to NetBackup almost eight years ago.

What do I think about the stability of the solution?

NetBackup is highly stable. We have more than 1,800 policies that run every day. So the product is stable, but it is challenging to get support when we have a problem.

What do I think about the scalability of the solution?

We scale NetBackup, but it's never so much that we need to add a media server in our environment.

How are customer service and support?

They need to improve their support. In the beginning, their engineers had trouble understanding the issue we were presenting. It took a lot of conversations for them to start troubleshooting the problem. 

How was the initial setup?

The complexity of the deployment depends on the data we are protecting. It's a bit complicated if we're working with databases, but it's simple to back up a file system. We can do everything ourselves, but we open a case with Veritas if we have a problem. Two full-time IT employees are enough to deploy, maintain, and manage NetBackup. 

What's my experience with pricing, setup cost, and licensing?

We only pay a yearly license for support.

What other advice do I have?

I rate NetBackup five out of 10. To anyone implementing NetBackup, I suggest hiring a consultant because the product can be tricky to configure. If it's misconfigured, you won't get the results you want. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at a manufacturing company with 10,001+ employees
Real User
Beneficial Media Server Deduplication, useful deployment policies, and reliable
Pros and Cons
  • "I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features."
  • "The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers."

What is our primary use case?

We are using Veritas NetBackup for protecting our company data.

What is most valuable?

I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features.

What needs improvement?

The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers.

For how long have I used the solution?

I have been using Veritas NetBackup for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable, it is a highly trusted solution.

What do I think about the scalability of the solution?

I have used the solution is medium and large enterprise companies. It is scalable.

How are customer service and support?

I have been satisfied with the support.

Which solution did I use previously and why did I switch?

I have previously used other solutions.

How was the initial setup?

The implementation is simple.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup's pricing is a bit steep when compared to other tools. It is very costly, but service-wise and overall, the Veritas NetBackup is a good product.

What other advice do I have?

I rate Veritas NetBackup an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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Updated: March 2024
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.