- CBT technology
- Instant VM Recovery
- Recovery Explorer for Exchange, AD, Oracle
- SureBackup
- Integrated WAN Acceleration
Specialist for System Integration at a tech vendor
Features I like include Integrated WAN Acceleration, Instant VM Recovery and SureBackup.
What is most valuable?
How has it helped my organization?
Veeam improved our backup infrastructure to help save backup space. With the integrated WAN acceleration, the data transfer of our backup files to cloud storage sped up.
Instant VM Recovery provides very fast recovery of our critical VMs.
What needs improvement?
I think it would be great to have the ability to use WAN acceleration as an integrated feature for local backup storage to save a lot more space.
For how long have I used the solution?
I have used this solution for about five years.
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What was my experience with deployment of the solution?
I have not yet encountered any deployment or stability or scalability issues. If the backup doesn’t work, the issue is not with Veeam but rather with the VM.
How are customer service and support?
Customer Service:
Customer service works very well.
Technical Support:Technical support also works very well.
What about the implementation team?
I implemented it by myself. My advice for implementation is to install Veeam on a dedicated backup server. It is important to plan a backup strategy like 3-2-1: 3 copies on 2 different medias and 1 offsite.
What's my experience with pricing, setup cost, and licensing?
It is important to count all the sockets of vm-hosts to get the right license.
Which other solutions did I evaluate?
We also use Altaro Backup for some small customers. Altaro also works great for its price.
What other advice do I have?
Try it and love it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Infrastructure Division at a tech services company with 501-1,000 employees
Provides the ability to test the backups and replicas of backups in our backup site.
What is most valuable?
Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.
How has it helped my organization?
We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.
What needs improvement?
I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.
For how long have I used the solution?
I have used this solution for three months.
What was my experience with deployment of the solution?
For our environment in particular, we have not found any difficulty or deployment issue.
How are customer service and technical support?
Technical support is excellent.
Which solution did I use previously and why did I switch?
Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.
How was the initial setup?
Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.
What was our ROI?
We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.
What's my experience with pricing, setup cost, and licensing?
Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.
What other advice do I have?
Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Veeam Data Platform
May 2025

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Director at a tech services company with 51-200 employees
Instant VM recovery reduces the time to recover an entire virtual machine.
Valuable Features
U-AIR (Universal Application Item recovery) – This is an important feature as it saves lot of time and offers flexibility to recover anything without wasting too much time on complete image recovery.
Instant VM recovery – This feature miraculously reduces the time to recover an entire virtual machine to just a few minutes.
Sure Backup - This feature helps ensure backups are recoverable when required. Backup Drills need not be complex and time-consuming activities.
Improvements to My Organization
We are less of an end user than provider. But, yes, I’d like to mention a scenario where we have been able to churn out lost VMs in just minutes for our cloud customers.
This makes life easier for all IT professionals by ensuring a reliable and hassle-free backup and replication solution, and thus it is reliable business IT.
Room for Improvement
With each new release, this product breaks barriers. We expect to see this completely replace the entire backup solution landscape (supports virtual/non-virtual backup and DR solutions) for heterogeneous environment.
It’s always difficult, complex and expensive to keep different data protection solutions for different systems (physical servers, virtual servers, Windows/non-Windows environments, disaster recovery solution, end-point backup solution, media manager, dedupe box, etc.).
Use of Solution
We have been proposing and deploying this solution for the past 5-6 years. We have found this has helped improve data backup and recovery for customers, with predictable and scalable performance. At the same time, it has reduced overall cost for backup infrastructure.
Deployment Issues
No issues as such with stability and scalability, but from the deployment perspective, we expect it to support a hybrid environment - multiple-edition deployment within one single Veeam Backup Server instance. It should not require having the same edition.
Customer Service and Technical Support
Customer service and technical support is good and prompt.
Initial Setup
Veeam deployment and configuration is quite simple. The user interface is designed for ease of use and is intuitive.
Implementation Team
We deploy for others and for our own use in a cloud environment.
Other Solutions Considered
Being a system integration organization, we work with other backup & replication solutions, but after evaluation, we found Veeam to be a better solution for x86 virtualized environments.
Other Advice
I am rating it as excellent, due to its advance features and functionality for virtual environment backup and replication. But I have left a little room for improvement by including non-virtual environment B&R, to avoid having IT silos in a customer’s environment.
This product can certainly bring value and lot of visibility and control to virtualized IT environments. It fits very well with the virtualization and consolidation story.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Veeam Solution Provider and Veeam Cloud Partner.
System Architect - Cloud Services at a tech services company with 501-1,000 employees
The system automatically tests the backups, without impacting the production systems.
Valuable Features:
Instant Recovery – Instantly recover a virtual machine from the backup file on backup storage, then migrate it back into production. RTO’s can be measured in minutes.
Virtual Lab – Spin up an environment (web app, middleware, and a database) from the backup files in a virtual network bubble and tinker around with it – maybe apply and test patches (not that they ever go wonky).
SureBackup – Ever restored something only to find out you didn’t configure the backup job correctly. This feature tests the backups, without impacting the production systems. What a brilliant idea! To actually test the validity of restoring from backups.
Improvements to My Organization:
Ability to attract customers with a simple product to protect their data and lead them into conversations about how to enable business outcomes that are positive as opposed to catastrophic. With the multiple facets of potential data compromise (ie: Virus, Ransomware, employee mistake, etc., etc.) and or destruction, educating our customers on the inexpensive options that can provide quick remediation to inevitable outages that could be extremely detrimental to business continuity.
Room for Improvement:
The product is really awesome for the virtualized environment – hands down. It really lives up to its motto – it just works. One caveat – those physical servers that are still outliers. We are constantly hearing that our customers would be “SOLD” if there was a solid physical server solution. To their credit – I know they are working hard to provide a solution that meets these needs. And candidly, I want them to take their time and develop, test and deploy a solution that works as reliably as the current product.
Use of Solution:
I’ve used it for year through Cloud Connect, and the base platform for five years.
Deployment Issues:
We did have some small discoveries as we rolled out the product to our customers. WAN acceleration is extremely robust and a valuable feature built into the Enterprise version of the product.
Stability Issues:
We found that due to faster than typical internet speeds available (i.e. 1 GB) – we were not seeing the benefits that we had expected. Turning it off increased the speeds and reduced the bottleneck.
Scalability Issues:
One feature that was missing, but introduced in v9, is the ability to manage multiple repositories across disparate storage arrays or sources. Now the new feature can present them as one repository, allowing robust expansion without having to move and balance datasets as the increase in size, and we know how backup sets grow exponentially as time marches on.
Initial Setup:
The initial setup requires some thought as to sizing and future growth. But it is also very forgiving and adaptable as growth and complexity changes. Don’t let that statement fool you though. To take advantage of the more advanced feature – which are incredible (Virtual Labs for instance) do require some more advance investigation and for me – deep dives into the forums.
Implementation Team:
We leveraged talent in-house. Implementation of simple (but robust) functions can be really straight forward for most small to medium environments. To get basic services up running we suggest that customers download the free version and get started with it. This will introduce them to how Veeam approaches backup and recovery. Sometimes Backup Admins are a little shocked at how easy it is to admin, even though they have used and are very familiar with legacy products.
Cost and Licensing Advice:
Regarding pricing, most of our customer who have been used to buying, supporting and maintaining other well know products are shocked at how economical Veeam is and sometime question “how good can it be?” They are quickly convinced that it is a very robust product and start designing ways to “leverage” their backup data in ways they hadn’t imagined.
Other Solutions Considered:
We have evaluated and currently offer other products to meet specific needs. But as a general offering for our customers who have mostly virtualized environments, and want an economical way to protect and leverage their backups, Veeam has the most robust and forward thinking feature set.
Other Advice:
Start simple. Get it up and running. Then start investigating the many, many “cool” features that are available. Definitely take a look at future proofing technologies such as Virtual Lab, Cloud Connect for an offsite copy and SureBackup.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Service Partner and part of the VSPP
I agree about the physical servers and if they can come up with something that would sell many people even more on their solution. Using Endpoint Backup to me is a workaround as it is not fully supported like the product with "Best Case" support via email only but the product does work well for Veeam Repositories. Can't wait to see what comes in the future.
Professional Services at a tech vendor with 51-200 employees
It is simple to install, configure and manage.
Valuable Features:
The fact that it comes with backup and replication is a must. The integration with EMC Data Domain and similar products is also a very good feature. The same can be said about the backups from storage snapshots.
Improvements to My Organization:
We use Veeam with EMC Data Domain. This allowed us to simplify our backup processes and enable us to have faster and more streamlined backup jobs. It's also easier to manage than our previous solution with huge space savings. Since Veeam also allows us to replicate machines we use that feature in a way that provide us more flexibility when we need to test some updates or changes without risking our production environment.
Room for Improvement:
The downside is when you need to backup physical servers as usually most organizations aren't running a 100% virtualized environment so that can be an issue. Another issue is when clients have file level data on storage and need or want to backup using NDMP as I believe that this isn't supported yet.
Deployment Issues:
We had no issues deploying it.
Stability Issues:
There have been no performance issues.
Scalability Issues:
It's been able to scale for our needs.
Initial Setup:
It's simple to install and configure.
Other Advice:
If most, or all, of your environment is based on virtual machines and you want something that is simple to install, configure and manage but above all else, something that backups and restores your data successfully then Veeam is your product.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam partners. We resell Veeam products and services.
System and network administrator at a government
The 3-2-1 backup rule is good -- it has three copies of data, two different medias, with one off-site copy.
What is most valuable?
It is installed and configured in 15 minutes. It is reliable and you can really count on its restore jobs. It also provides very good deduplication alongside fast backup/restore on tape and instant VM recovery and allowing you to restore a VM onto an NFS mount point anywhere you want on a Windows 2012 Server. Veeam's 3-2-1 backup rule is also good where it has three copies of data, two different medias, with one off-site copy. Lastly, we're able to sandbox VMs without impacting the production environment.
How has it helped my organization?
In a fully virtualized environment, the ability to perform instant or quick restore full VM is invaluable, and because this product is reliable, I often forget the backup appliance for weeks or months.
Veeam Backup makes me more confident and agile in managing and maintaining my IT infrastructure.
What needs improvement?
Since this is a pure 95 % virtualized solution for Hyper-V or vSphere, this product could do more to backup individual files, databases, and or complete guest OS. For now, I have to backup NAS, and doing this for individual files is a pain in the neck and I have to play with two different backup solutions. Also, Veeam will not backup a physical server.
For how long have I used the solution?
I've been using it since v6.0 in 2013. It was used in parallel with VMware VDR, and then VDP but it was quickly abandoned for a full Veeam solution.
What was my experience with deployment of the solution?
We have had no issues with the deployment.
What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
I have ordered more socket CPU licenses but I do not know if this will be easy or painful. There is nothing to do when adding clusters/hosts except checking the number of CPUs allowed.
How are customer service and technical support?
Customer Service:
I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.
Technical Support:On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.
Which solution did I use previously and why did I switch?
Prior to Veeam, I used VMware VDR, and then VDP (> vSphere 5.x).
How was the initial setup?
It's complete in 15 minutes. It's so easy that even a child could schedule bakcups. It was the same when upgrading from v8.0 to 9.0. It was simply a click and wait job and completed within 10 minutes.
What about the implementation team?
I’m responsible for choosing and implementing this product. I discovered Veeam through my previous jobs. In this one, it was already implemented by local IT engineers.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are OK, they are a good average when compared to their competitors. The only issue I have is having three NetApp filers and not being able to backup/restore from snapshots, SnapMirror, or SnapVault. So if I had more money, I’d head directly to the Enterprise “Plus” Edition. The Standard Edition is not supposed to manage tapes or deduplication and is limited to small infrastructure environments.
Which other solutions did I evaluate?
I’m not a specialist of EMC Avamar, but I think that Avamar is more universal (backup of NAS for example), but it is way more expensive and complex than Veeam. I didn’t evaluate any other commercial solution.
What other advice do I have?
There's no need to buy direct attached disks, as you can just build from scratch a “Veeam appliance” with a a big 2U 8 core Xeon server with 16 GB RAM and lot of SAS disks (at least 2 RAID). You then add Windows Server OS and the Veeam software. With this setup, you won’t need extra space, separate SANs, or network switches, except maybe for your LTO drives.
Otherwise, use some VMs for Veeams and separate the proxy so you can make your big physical server a repository. Do not allow your physical server to backup your ESXi hosts with VMFS datastores, as you might not find your VMs in the VMDK virtual disks.
Most important though is to always test your real recovery abilities and try to simulate total failures of a SAN direct attached volume for example, or even from your backup system.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Engineer at a tech company with 501-1,000 employees
You can bring back up applications within five minutes if needed. When the disk capacity is getting low, you have to clear the backup disk & then perform the backup.
Valuable Features
Instant Veeam Recovery is invaluable as it has eliminated the need for High Availability as you can bring back up applications within five minutes if needed.
Improvements to My Organization
In term of cost saving, it does reflect the justification made to the management to invest on Veeam B&R rather than build a redundant high availability in either Virtualize or physical environment which is costly to manage and maintain. With IVR, you can also improve your recovery point objective (RPO) and recovery time objective (RTO) by bringing up the VM within a short period of time, thus minimizing the troubleshooting duration.
Room for Improvement
I'm not sure if others has the same issue as mine but the full recovery file (.VBK) growth is really causing our customer a headache as they have to perform a full backup, and when the disk capacity is getting low, you have to clear the backup disk and then perform the backup. The previous version seemed to have better integration as it removed blocks from the full VBK file during the backup.
Use of Solution
I've been working with it for around four to five years.
Deployment Issues
We have had no issues with the deployment.
Stability Issues
You have to plan for a higher disk throughput rate since the Veeam restore target is to disk, and the full recovery time can be a nightmare especially if you're recovering to thin disk which is super slow.
Scalability Issues
I have noticed in the new version has some issues with VBK growth which I didn't experience in the previous version. The VBK file will keep on growing, and although some features are added to contain the growth such as compaction & BitLocker, I've not seen any improvement yet.
Customer Service and Technical Support
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back eight hours after I logged it.
Initial Setup
It's really straightforward and very user friendly.
Implementation Team
We're a systems integrator and we deploy it to different environments. Veeam has great documentation for deployment and planning on their website. My only advice to is to include a scenario base during recovery for example, whenever you do IVR, expect throughput to be slow as it will be mounted from backup repository.
Other Solutions Considered
For most customers who don't have budget issues, we usually recommend Commvault. One of the reasons that we recommend Commvault is the ability for the corporate division to use it globally. I find Commvault has a better R&D team and can accommodate most hypervisors currently on the market. The latest one that Commvault supports is Nutanix AHV which has added value to its product portfolio. With the growing popularity of hyper converged systems, this decision is timely. However, Commvault price is high, and can be very expensive if you're going with their Capacity license. I just hope Veeam product team will include AHV compatibility in the next release.
Other Advice
Backup is not much of a concern, but for recovery you do have to plan for additional capacity especially when you want to redirect your restore. Veeam's planning recommendation should include for customers to assign a VM as a thick disk for recovery purposes.
Disclosure: My company has a business relationship with this vendor other than being a customer: We're a reseller of this product.
Technical Operations Team Lead - EU at a tech services company with 501-1,000 employees
We utilize the integration with VMware. Reporting via PowerShell is useful for our daily checks.
Valuable Features
The overall backup tools, as we use this to prevent data loss.
Improvements to My Organization
Coming from tape backup environment to using Veeam and cloud upload dramatically changed and improved our backup process. The increase in backup speed was truly amazing, backup windows shrunk, we can also perform more frequent backups if more protection is required. There is obviously also the integration with VMware (which we utilize) and administration via PowerShell. All this, together with CloudBerry allowed us to fully automate our backup and offsite upload process. Reporting via PowerShell is extremely useful too i.e. for our daily checks.
Room for Improvement
Below, you’ll find various suggestions from both my admins and myself that would improve Veeam Backup
- Built in upload to external storage. Using apps like Cloudberry, even though it can be automated, just adds unnecessarily complexity and one more point to break
- Integrated and intuitive orphaned snapshot management. When things go wrong during backups, you can be left with orphaned snapshots consuming more space on your storage than is immediately visible. This can be very problematic under certain conditions. Integrated visibility into this would be very helpful in these cases.
- Ability to shrink VRB files as servers are removed from jobs
- Ability to reconnect VRB’s in the chain
- Ability to attach and backup physical servers
- Better visibility of deduplication percentages
Deployment Issues
Only issues were with licensing. Mixed versions across sites made licensing a bit difficult. Also, having to use Cloudberry to upload to AWS S3 is not ideal, although it does work OK.
Stability Issues
The product is very stable.
Scalability Issues
It is highly scalable.
Customer Service and Technical Support
I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.
Initial Setup
Setup is very straightforward. Creating backup jobs and remote storage learning curve is not intuitive, but a quick scan of the documentation allows for quick study. Difficulty level is low.
However, having to use a separate application (Cloudberry) to upload to AWS S3 is very cumbersome and seems like something that should be integrated into the core product.
Implementation Team
We performed it in-house and did not use a vendor team or a consultant.
Other Solutions Considered
I wasn’t part of that project, but I believe at the time we also looked at AppAssure and Veeam was more flexible for us and more economical too.
Other Advice
This is perfect backup solution for small to medium businesses that have an onsite VM environment. If you’re using AWS S3 for off-site then look elsewhere. This does not support it natively despite what their marketing might lead one to believe.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Like your review. I can't wait for 9.5 with the physical server agent and Nimble Snapshot integration. Going to get even better.