Our virtual datacenter is protected with different types of backups, but critical ones are "always protected". We can restore a VM backup in just minutes, even from a snapshot.
IT Administrator and Sr. VMware Engineer at a retailer with 501-1,000 employees
there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.
Pros and Cons
- "The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."
How has it helped my organization?
What is most valuable?
RTO time and speed
The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time.
Instant file level recovery
Instant File-Level Restore or IFLR can be used to recover individual VM guest OS files and folders from VM backups. The product doesn't require you to restore a full backup and later search for a specific file. Instead, we can restore files and folders from a regular image-level backup at the necessary point-in-time. IFLR also works with any VM guest OS file system, expanding our possibilities in mixed environments.
WAN Acceleration
If you want to do remote backup or replication jobs, WAN acceleration technology is ideal. It works without problems and with limited bandwidths. When using the accelerators, the CBT allows us to work very efficiently. Before, we needed to make these copies in remote repositories, which took hours. The connections also failed very often. This type of situation is what optimizes WAN Acceleration.
Integrated vendors
With regard to the integration of Veeam with storage manufacturers, it must be said that the list always continues to grow. This growth is very good for all who use these brands. However, there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.
What needs improvement?
The updates of this product are very fast and they always improve the solution.
What do I think about the stability of the solution?
I have not encountered any issues with stability.
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What do I think about the scalability of the solution?
I have not encountered any issues with scalability.
How are customer service and support?
I would rate the level of technical support 10/10. It is very fast and reliable.
Which solution did I use previously and why did I switch?
I previously used Symantec Backup Exec. It was slow, incomplete, complex, used agents, and the technical support was useless, slow and ineffective. We would pray that we would not have a problem.
How was the initial setup?
The setup is very easy and totally intuitive.
What's my experience with pricing, setup cost, and licensing?
The price is a bit high. Licensing type is VMware friendly, so it is easy.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
If you have virtualized or physical (lastest update of Veeam), you can trust in this solution. Our recovery time was reduced from many hours to a few minutes. Integration with VMware is transparent, easy to use, and intuitive. Backup storage is very efficient and using CBT saves a lot of disk space. Using tapes was greatly improved in the latest version, as well as integration with other sellers' storage products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Consultant at a tech vendor with 51-200 employees
Instant VM restore is one of the most valuable features of this product.
Pros and Cons
- "It lets you verify a backup with the least amount of effort."
- "Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature."
How has it helped my organization?
Previously, a backup expert would be required to get a backup product to function properly. With Veeam Backup and Restore, things are so simple and efficient that you do not need to spend hours on end configuring the product. This allows engineers to focus on other business critical applications.
What is most valuable?
Instant VM restore is one of the coolest functions within this product. It lets you verify a backup with the least amount of effort, especially when backing up a VM before running some maintenance.
What needs improvement?
Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature.
What do I think about the stability of the solution?
We have experienced no stability issues at all.
What do I think about the scalability of the solution?
We have not yet had any stability issues. I have deployed this product in very large environments and I have never been limited with its scalability.
How are customer service and technical support?
There is room for improvement. However, when compared to other products, the support is on the good side.
Which solution did I use previously and why did I switch?
I haven’t used any other solution. I have always used this product for VM backups.
How was the initial setup?
Since scalability is simple, i.e., you can deploy a proxy or add a new gateway, the initial setup is also simple.
What's my experience with pricing, setup cost, and licensing?
The pricing makes sense, especially with the number of VMs you can fit on one socket nowadays. Since pricing is per socket, it is not expensive to add capacity as you go along.
Which other solutions did I evaluate?
Fortunately or unfortunately, I did not look at other options.
What other advice do I have?
Make sure not to overlook the network capacity during the planning stage. This obviously depends on your backup set and has to be given more importance if your backup set is considerable.
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Partner with Veeam.
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December 2025
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Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
We can offer disaster recovery services for managed services customers.
Pros and Cons
- "The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure."
- "The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes."
How has it helped my organization?
This product has improved the entire RTO and allows us to restore applications and services to customers within a few minutes.
What is most valuable?
- The object level restore from the Active Directory
- Microsoft Exchange
- Microsoft SQL
- Backup and restore of vCloud Director Objects
- Direct SAN integration with 3PAR
I like these features because they are helpful in offering additional and detailed disaster recovery services for managed services customers. The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure. It has significantly reduced the time it takes to backup virtual machines.
What needs improvement?
The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes. This will prevent stale snapshots from accumulating on the data stores, which in turn consumes precious space.
What do I think about the stability of the solution?
There were no stability issues that I can think of. When the best practices for deploying Veeam Backup and Replication are strictly followed, the system can be stable without any issues.
What do I think about the scalability of the solution?
We didn’t have any problems with scalability at all. It all comes down to how to deploy the Veeam infrastructure. If it is well designed, scaling is no problem.
How are customer service and technical support?
The technical support is fairly good.
Which solution did I use previously and why did I switch?
I have used other solutions in the past, but I switched because Veeam just works. It is pretty easy to set up, use, and it has fewer limitations.
How was the initial setup?
The setup is straightforward, depending on how you want to deploy it. The installer can configure everything for you on the same server with all the relevant databases. It will also automatically install any required external software needed for Veeam to operate.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the number of cores you have in your ESX or Hyper-V environment. That should be taken into consideration when purchasing the Veeam Backup and Replication solution.
Which other solutions did I evaluate?
I have used TSM, Backup Exec, and Retrospect.
What other advice do I have?
I would recommend IT professionals who run their infrastructure in a predominantly virtual environment to go for the Veeam Backup and Replication solution. It does the job and it is relatively easy to set up.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam partner.
Technical Consultant / EUC Specialist at a tech services company with 51-200 employees
The ability of instant VM recovery is the most valuable feature. It is more stable then most other solutions in this area.
Pros and Cons
- "The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."
How has it helped my organization?
One of our customers was hit by a ransomware attack shortly after they implemented the multi-tier backup with Veeam. They were able to recover 10.000+ files almost instantly and never lost more then 2 hours of work.
What is most valuable?
The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature. Also, the ability to construct a multi-tier backup system, where the final backups can even be stored on tape.
It is the best product for backup of virtualised servers, individual VMs and single servers. The product is getting even better by being able to back up single files as well
What needs improvement?
Room for improvement is actually more in the way of licensing. The really good and useful features are in the Enterprise plus edition, and that one is really expensive. I've had customers shying away from Veeam because of the price tag attached to the version they really wanted. For one host with 2 CPUs (very common these days) Enterprise Plus costs $1900, and we are talking about virtualisation hosts so there will be a couple of them.
Now that Veeam has announced new versions and features I fear the price will go up even more.
What do I think about the stability of the solution?
The product is more stable then most other solutions in this area. We have not had any complaints in five years.
What do I think about the scalability of the solution?
Up to Version 9 we could not backup to tape, which was a show-stopper for some companies. The ability to backup encrypted VMs to Azure or AWS cloud infratructure eliminates all scalability issues.
How are customer service and technical support?
We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.
Which solution did I use previously and why did I switch?
We are consulting customers who have special needs in backup situations (among other stuff). Veeam was always the best solution to backup VMs and with continuing virtualisation this became more important. Now that we can do file level backup as well, we expect more customers moving to Veeam.
How was the initial setup?
It is very easy to implement Veeam and relatively easy to get good results initially. However, as with every backup solution, it can get very complex very fast, so consulting and planning is needed with regard of more complex setups.
What's my experience with pricing, setup cost, and licensing?
We are partnered with Veeam, so always get a consulting company for good prices and help with the planning and setup.
Which other solutions did I evaluate?
We have experience in many backup solutions, including IBM Tivoli, Avamar, and Zerto. They have their purpose but are more specialised/complex and mostly more expensive.
What other advice do I have?
Get a consulting company to look at your setup and needs. Have them evaluate more than one backup solution and have them run a proof-of-concept so you can get a good grasp of the products. Test the two best ones, then choose the winner.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are Veeam Partner, we also have trained Veeam teachers. We are not biased towards Veeam, but it is our backup tool of choice for most setups.
Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
Enables us to restore the VM when the needs arises and for disaster recovery.
Pros and Cons
- "Enables us to restore the VM when the needs arises and for disaster recovery."
- "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."
How has it helped my organization?
We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.
What is most valuable?
Enables us to restore the VM when the needs arises and for disaster recovery.
What needs improvement?
- Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
- They could look at different ways to replicate only new changes or blocks.
- If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?
What do I think about the stability of the solution?
We did have stability issues and we had to contact technical support. They were very helpful.
How are customer service and technical support?
Technical support is very good.
Which solution did I use previously and why did I switch?
We didn’t have any previous tools for this.
How was the initial setup?
The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing is better than the competitors, but it could be better.
Which other solutions did I evaluate?
We looked at Zerto and Acronis.
What other advice do I have?
If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a non-tech company with 10,001+ employees
Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.
What is most valuable?
Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.
How has it helped my organization?
In the past, we were using another backup product. We used it to restore the machine multiple times, until we reached the required version of the machines. This process takes a very long time to finish.
What needs improvement?
I am looking for the ability to:
- Backup physical machines
- Backup exchange mailboxes and retrieve a message in a mailbox
- Backup SQL servers and retrieve a record in a table
- Backup the Active Directory and retrieve a single object
For how long have I used the solution?
I have used Veeam for four years.
What do I think about the stability of the solution?
We have not encountered any issues with stability.
What do I think about the scalability of the solution?
I have not had any issues with scalability.
How are customer service and technical support?
The support staff team is perfect. I hope they keep that level of perfection.
Which solution did I use previously and why did I switch?
The features in Veeam are much better than in the other products.
How was the initial setup?
The setup was straightforward and the pre-sales engineer helped us a lot to set up the product according to best practices.
What's my experience with pricing, setup cost, and licensing?
According to the features, I believe it has a reasonable price.
Which other solutions did I evaluate?
We evaluated Veeam ONE.
What other advice do I have?
I am already telling others that I use this solution when I meet them in conferences and meetings.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Master Solutions Architect (APAC) / Data Protection Specialists at a tech company with 5,001-10,000 employees
VM backup and ease of use are the most valuable features.
What is most valuable?
VM backup and ease of use are the most valuable features.
How has it helped my organization?
It helps the discovery of the new VM. It allows me to use the same tools when we decided to move from VMware to Hyper-V.
What needs improvement?
The physical system support needs improvement. I know that the latest version has this feature, but it was too late as I am already using it for three years. For the time being, I have used another backup software (EMC NetWorker) and they seem to catch up a lot during the past few years.
For how long have I used the solution?
I have used this solution for three years.
What do I think about the stability of the solution?
Stability is good so far; hopefully, we will not have any problems.
Which solution did I use previously and why did I switch?
If one day the EMC NetWorker will offer same features, then I will have to switch as they offer more than what I want.
How was the initial setup?
The setup looks simple, you set it up once and forget .
What's my experience with pricing, setup cost, and licensing?
If they can give more add-ons (such as training) for the pricing.
Which other solutions did I evaluate?
We looked at EMC NetWorker and Veritas NetBackup.
What other advice do I have?
Keep it up.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Consultant infrastructures at a tech services company with 10,001+ employees
Creates backups from storage snapshots. The heavy client is still needed to perform advanced tasks.
Pros and Cons
- "Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site."
- "We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks."
How has it helped my organization?
No time has to be spent on debugging backups. We know everything works just fine and we can focus on our business.
What is most valuable?
- Backup from storage snapshots. We are using 3PAR full flash arrays. This allows us to have nearly no impact on our production workloads.
- Backup Copy Job integrated to HPE Catalyst to copy our backups to our third Datacenter with the best timeframe
- Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site.
- SureReplica jobs which allow us to fully test our DRP with really minimum effort and in a timely manner.
- Item-level recovery for Active Directory
What needs improvement?
We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks.
What do I think about the stability of the solution?
There were minor stability issues that were quickly solved by the support team.
What do I think about the scalability of the solution?
We had no scalability issues.
Which solution did I use previously and why did I switch?
We started with Veeam since the beginning. We are a startup.
How was the initial setup?
It is very straightforward and easy setup. Kind of Next, Next, Next, and finish. You need some time to plan the architecture (sizing and role placement) and then it is easy to deploy.
Which other solutions did I evaluate?
We did not evaluate other options. We knew what we wanted.
What other advice do I have?
The Availability Suite is a good choice because of Veeam ONE, which gives you visibility on the whole infrastructure stack as well as reporting about how backups are doing.
Just try it with the free trial license key to form your own opinion. Each business has specific needs, so you need to evaluate the product by yourself. Since the setup is very easy for a PoC, you should definitively give it a try. It out performs our expectations.
Disclosure: My company has a business relationship with this vendor other than being a customer. I am a Veeam Vanguard, I am recognized by the software editor as a product expert, but I do not get paid for that.
Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
Top 5LeaderboardReal User
Yeah I was at VeeamON 2017 this year so that is what my comment was about. Saw the cool new stuff coming which should be great.
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I am still on 6.0U2 i plan moving to 6.5 by the end of summer. We are using 3par integration